service advisor duties for a resume

• • Implemented a streamlined process for servicing client vehicles, reducing average wait times by 30%.
• • Supervised a team of 15 technicians, ensuring a balanced workload and maintaining a 95% customer satisfaction rate.
• • Developed a new customer relationship management strategy that increased repeat business by 25%.
• • Consistently exceeded monthly sales targets by at least 20%, contributing significantly to departmental revenue.
• • Introduced an advanced scheduling system for drive lane operations, optimizing the efficiency of vehicle flows.
• • Launched a training program for new service advisors, enhancing team skills and knowledge in customer service best practices.
• • Managed the service experience for an average of 50+ customers daily, ensuring high-quality standards.
• • Coordinated with technicians to maximize the daily inventory of labor, increasing daily service revenue by 15%.
• • Spearheaded a customer feedback initiative to improve service processes, which reduced complaint rates by 10%.
• • Authored a monthly newsletter to keep clients informed on maintenance tips, boosting engagement.
• • Negotiated with parts suppliers to reduce costs by 5%, while maintaining quality requirements.
• • Efficiently managed client inquiries, resulting in a more streamlined service process and 20% less customer wait time.
• • Assisted in implementing a digital service record system, improving data accuracy and accessibility.
• • Contributed to a 15% increase in overall department customer satisfaction through attentive service support.
• • Supported the service team by facilitating the allocation of work orders to appropriate technicians.

5 Service Advisor Resume Examples & Guide for 2024

When crafting your service advisor resume, it's crucial to highlight your strong customer service skills. Show your ability to communicate effectively with clients and resolve their issues promptly. Additionally, demonstrate your technical knowledge of vehicle systems and the automotive industry. Your resume needs to reflect your proficiency in understanding and conveying technical information to customers without jargon.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a service advisor, articulating your unique combination of technical expertise and customer service skills on a resume can be particularly challenging. Our guide will provide you with tailored strategies to showcase your capabilities effectively, ensuring you stand out to potential employers.

• Sample industry-leading professional resumes for inspiration and service advisor resume-writing know-how.
• Focus recruiters' attention on what matters most - your unique experience, achievements, and skills.
• Write various resume sections to ensure you meet at least 95% of all job requirements.
• Balance your service advisor technical expertise with personality to stand out amongst candidates.

If the service advisor resume isn't the right one for you, take a look at other related guides we have:

• New Home Sales Consultant Resume Example
• Customer Account Manager Resume Example
• Sales Agent Resume Example
• Sales Administrator Resume Example
• Medical Device Sales Representative Resume Example
• Senior Sales Manager Resume Example
• Senior Sales Executive Resume Example
• Manager Retail Resume Example
• Restaurant Cashier Resume Example
• Technology Consultant Resume Example

Designing your service advisor resume format to catch recruiters' eyes

Your service advisor resume will be assessed on a couple of criteria, one of which is the actual presentation.

Is your resume legible and organized? Does it follow a smooth flow?

Or have you presented recruiters with a chaotic document that includes everything you've ever done in your career?

Unless specified otherwise, there are four best practices to help maintain your resume format consistency.

• The top one third of your service advisor resume should definitely include a header, so that recruiters can easily contact you and scan your professional portfolio (or LinkedIn profile).
• Within the experience section, list your most recent (and relevant) role first, followed up with the rest of your career history in a reverse-chronological resume format .
• Always submit your resume as a PDF file to sustain its layout. There are some rare exceptions where companies may ask you to forward your resume in Word or another format.
• If you are applying for a more senior role and have over a decade of applicable work experience (that will impress recruiters), then your service advisor resume can be two pages long. Otherwise, your resume shouldn't be longer than a single page.

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Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

Essential sections that should make up your service advisor resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the service advisor role

What recruiters want to see on your resume:

• Proven customer service skills and experience managing client relations in a similar role or environment.
• Demonstrable knowledge in the automotive service industry including understanding service schedules, warranty information, and upselling services.
• Strong organizational abilities with experience scheduling appointments, processing work orders, and handling service requests efficiently.
• Technical savvy to work with computer systems for diagnostic reports, billing, and inventory management.
• Excellent communication skills, showcasing the ability to explain technical information to a non-technical audience.

Five dos for building your service advisor resume experience section

The best strategic approach to your service advisor resume experience section is to support your particular responsibilities with actions and achievements.

For example, you could list:

• Up to six responsibilities in your day-to-day work, supported by why they're important for your role, department, or organization;
• Experience items that have helped you sustain and enhance your technical knowledge within the field, or, perhaps, have helped you grow as a professional;
• Any metrics that pinpoint your success within your past roles;
• How you've solved specific problems in your day-to-day work;
• Strategies and solutions you've implemented for growth - and how that growth was measured.

The service advisor resume experience is your best shot at making a good first impression on recruiters. That's why we've included some real-world professional examples to get you thinking about how you present your experience:

• Demonstrated expertise in providing exceptional customer service, leading to a 20% increase in customer satisfaction scores for our service department.
• Implemented a new appointment scheduling system that reduced wait times by 35%, significantly enhancing operational efficiency.
• Pioneered an upselling strategy for additional services, contributing to a 15% rise in average transaction value.
• Orchestrated the training of 10 new service advisors, ensuring adherence to company standards and protocols.
• Facilitated seamless communication between service technicians and customers, improving job completion rate by 40%.
• Championed a customer feedback initiative that directly led to the revamping of service procedures, enhancing the overall service quality.
• Managed warranty claims processing, reducing claim resolution times by 25% through meticulous documentation and follow-up.
• Cultivated a loyal client base by delivering personalized vehicle maintenance advice, the result of which led to repeat business from 60% of customers.
• Spearheaded a digital transformation project for service records, transitioning to a paperless environment.
• Oversaw inventory management for auto parts, maintaining optimal stock levels that reduced part shortages by 90%.
• Enhanced the vehicle check-in process, which cut down initial assessment times by 50%, allowing for quicker service turnaround.
• Instituted a customer education program on vehicle care, which helped decrease unnecessary service requests by 20%.
• Played a key role in growing the service department revenue by 30% through effective cross-functional team collaborations.
• Improved customer service protocols, directly resulting in a 45% reduction in escalated service complaints.
• Led bi-weekly performance review meetings, identifying areas of improvement and actionable strategies to boost employee productivity.
• Managed complex customer queries and resolved unique vehicle issues, enhancing brand reputation and trust within the community.
• Directed a customer retention campaign, maintaining a 75% customer return rate through high service standards and loyalty programs.
• Facilitated a partnership with local businesses, resulting in a 10% increase in referral business.
• Streamlined the process for service order creation, improving data accuracy and reducing order entry errors by 80%.
• Coordinated the introduction of new high-tech diagnostic tools, increasing diagnostic accuracy and reducing repeat repairs.
• Developed a comprehensive preventive maintenance program, foreseeing potential issues and reducing unscheduled repairs by 60%.
• Collaborated with the marketing team to develop service specials and promotions, attracting an average of 100 new customers per month.
• Revolutionized the customer service survey system, enabling real-time feedback and swift service improvements.
• Integrated a mobile service status notification system, greatly appreciated by customers for providing timely updates on their vehicle repair progress.
• Leveraged advanced knowledge of automotive technology to provide insightful recommendations to customers, successfully upselling services and accessories.
• Mitigated downtime during peak hours by optimizing the service bay scheduling, leading to a 30% increase in daily service capacity.
• Regularly achieved top sales awards for highest service packages sold, demonstrating strong salesmanship and customer engagement skills.
• Negotiated with suppliers for better rates on parts, saving the company an average of $4,000 per month.
• Implemented a quality control system post-service, ensuring a 98% satisfaction rate upon vehicle delivery.
• Designed and conducted monthly workshops on car maintenance for customers, fostering community engagement and proactive vehicle care.

Quantifying impact on your resume

• Document the number of daily customer interactions to demonstrate customer service volume and multitasking abilities.
• Record the percentage increase in service sales to highlight sales growth and upselling skills.
• Specify the average customer satisfaction score to showcase commitment to quality service and client happiness.
• List the number of resolved customer complaints to emphasize problem-solving prowess and conflict resolution.
• Quantify the reduction in customer wait times to reflect efficiency improvements and time management.
• Mention the value of inventory managed to indicate trustworthiness and responsibility in handling assets.
• Detail the number of service advisors trained to demonstrate leadership and mentoring capabilities.
• Include the frequency of recognition or awards to display consistent performance and recognition by superiors.

Action verbs for your service advisor resume

How to shift the focus from your service advisor resume experience section to your professional profile

If you're at the start of your career journey or transitioning industries, you might be concerned about the lack of professional experience while crafting your service advisor resume.

How can you effectively present your service advisor resume experience section under these circumstances?

Rather than a traditional, extensive experience section, demonstrate your expertise through:

• Emphasizing your education. Your academic background might impress recruiters, especially if it includes recent, industry-relevant knowledge;
• Creating a compelling objective statement. The first few sentences of your resume should map out your motivations and career aspirations, offering insight into your goals;
• Highlighting your transferable skills. For example, if you've honed communication skills through volunteering, illustrate on your service advisor resume how these can benefit a potential employer;
• Detailing your technical background in certifications and skills sections. As a recent graduate, your technological foundations might be particularly attractive to employers looking to develop these skills further.

It's important to remember that employers sometimes prefer candidates with less experience but who are a better cultural fit for their organization.

Recommended reads:

• When You Should (And Not) Add Dean's List On Your Resume
• Should I Put In An Incomplete Degree On A Resume?

Bold the names of educational institutions and certifying bodies for emphasis.

How to showcase hard skills and soft skills on your resume

Reading between the lines of your dream job, you find recruiters are looking for candidates who have specific software or hardware knowledge, and personal skills.

Any technology you're adept at shows your hard skills. This particular skill set answers initial job requirements, hinting at how much time your potential employers would have to invest in training you. Showcase you have the relevant technical background in your skills section , as well as your certificates ones.

Meanwhile, soft skills hint at how well you communicate, solve problems, and adapt to new environments . Basically, your interpersonal communication skills that show recruiters if you'd fit into the team and company culture. You could use the achievements section to tie in your greatest wins with relevant soft skills.

It's also a good idea to add some of your hard and soft skills across different resume sections (e.g. summary/objective, experience, etc.) to match the job requirements and pass the initial screening process. Remember to always check your skill spelling and ensure that you've copy-pasted the name of the desired skills from the job advert as is.

Top skills for your service advisor resume:

Automotive knowledge

Technical writing

Warranty administration

Service scheduling

Parts ordering

Invoicing and billing

Customer relationship management (CRM) software

Vehicle inspection techniques

Understanding of maintenance services

Documentation and record keeping

Communication

Customer service

Problem-solving

Attention to detail

Time management

Active listening

Adaptability

Stress management

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Maximizing your service advisor resume: education and certification sections

To effectively showcase your industry knowledge in your service advisor resume, it's important to properly list your education and certifications.

For the education section , ensure you include:

• Higher education degrees pertinent to the industry or those at a postgraduate level;
• The start and end dates of your education, along with the name of the institution you graduated from;
• Your GPA and relevant coursework, but only if they are impressive and applicable to the role.

Additionally, create a separate certifications section to spotlight your most notable recognitions. Another excellent place to feature a leading industry certificate is in your resume header, right after your name.

Below is a list of key industry certifications that are often sought after by recruiters

The top 5 certifications for your service advisor resume:

• Automotive Service Excellence (ASE) - National Institute for Automotive Service Excellence
• Service Advisor Training Certificate (SATC) - College of Automotive Management
• Certified Service Manager (CSM) - Automotive Management Institute
• Fixed Operations Professional (FOP) - National Automobile Dealers Association
• Customer Service Representative Certification (CSRC) - Automotive Management Institute

The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

• How to List Expected Graduation Date on Your Resume

Writing the service advisor resume summary or objective: achievements, keywords, dreams, and more

Deciding on whether to include a resume summary or resume objective should entirely depend on your career situation.

If you have:

• Plenty of relevant achievements you'd like to bring recruiters' focus to, make use of the resume summary. Ensure each of your achievements is quantified with concrete proof (e.g. % of cases solved).
• Less applicable experience, utilize the resume objective. Within the objective include a few noteworthy, past successes, followed up by your professional dreams.

As a bonus, you could define in either your service advisor resume summary or objective what makes you the perfect candidate for the role.

Think about your unique hard and soft skills that would make your expertise even more important to the job.

These service advisor professionals have completely covered the formula for the ideal resume introduction:

Resume summaries for a service advisor job

• With over 5 years of dedicated experience in automotive service, a certified Service Advisor with a proven track record of increasing customer satisfaction rates by 35%. Expert in diagnostics and up-to-date with the latest car technologies. Eager to help drivers maintain their vehicles at peak performance at a prestigious dealership in Chicago.
• Seasoned Service Advisor boasting a 7-year journey through customer service management and vehicle maintenance coordination. Achieved a record-high customer retention rate of 90% through the implementation of strategic service schedules. Possesses extensive knowledge of warranty administration and excels in fast-paced environments.
• Transitioning from a successful 10-year career in hospitality management, I am armed with outstanding customer service skills and a detail-oriented mindset. Applying a wealth of experience in client satisfaction and operational management to transition effectively into the automotive service industry and exceed customer expectations.
• Former IT specialist seeking to leverage a strong background in problem-solving and client support into the automotive service sector. Excited to apply analytical skills and a passion for technology to deliver exceptional vehicle care and serve a community of car owners with diligence and expertise.
• As a recent automotive technology graduate, I am excited to begin my journey as a Service Advisor, bringing fresh industry knowledge, a fervent zest for car mechanics, and a strong commitment to customer service excellence.
• Eager to embark on a career as a Service Advisor, I offer a fresh perspective, an unwavering dedication to learning, and a robust foundation in customer interaction from previous volunteer and part-time retail experiences. Motivated to deliver high-quality service that mirrors a dealership’s reputation for excellence.

Extra service advisor resume sections and elements

Creating a winning service advisor resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

• Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
• Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
• Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
• Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling service advisor resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

• Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
• Emphasize experience relevant to the job, focusing on your impact on the team;
• Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
• Include technical skills in the skills section and interpersonal skills in the achievements section;
• Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Service Advisor resume?

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5 Amazing service advisor Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, service advisor: resume samples & writing guide, francis davis, employment history.

• Understanding client needs and objectives
• Monitoring and evaluating performance against client objectives
• Designing and implementing tailored solutions
• Facilitating communication between clients and internal teams
• Developing and maintaining a network of contacts
• Participating in client meetings and workshops
• Developing and maintaining client relationships

Do you already have a resume? Use our PDF converter and edit your resume.

Larry Smith

Professional summary.

• Assisting with the development of proposals and presentations
• Contributing to the development of service offerings
• Conducting research and analysis to identify trends and opportunities
• Assisting with business development activities
• Providing strategic advice and guidance to clients

Danny Young

• Developing and delivering presentations to clients

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

service advisor Job Descriptions; Explained

If you're applying for an service advisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

senior service advisor

• Greeted customer entering the store to ascertain what each customer’s concerns were and assisted in rectifying their problems
• Promptly determined between warrantable and non warrantable repairs as/ factory guidelines
• Maintained above regional CSI for entirety of employment
• Maintained well above industry standard hours per ro
• Ensured customers vehicles were done promptly and advised on future repairs and upcoming services
• Delegated work amongst technicians based on their individual strengths and weaknesses
• Assisted with training and coaching all new employees on policies and procedures

service advisor

• Advised & educated clients on automotive repairs.
• Created trust & built relationships to create repeat customers.
• Inspected vehicles & sold automotive repairs.
• Enforced safety policies among technicians & customers.
• Administrative tasks (filing paperwork, scheduling appointments, data entry).
• Provided a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
• Produced repair orders for customers with full transparency including cost and time estimates.
• Gained superior product knowledge to effectively address and assist with service maintenance requirements and warranty information.
• Communicated frequently with technicians and other associates to ensure timely completion of work, ensuring an exceptional customer experience to drive loyalty.
• Handle insurance claims for customers covered under The Home Depot Protection Plan
• Make outbound calls to service centers,vendors, and customers to monitor repair process
• Set follow-ups accordingly
• Schedule appointments and order parts as necessary
• List customer concerns and ask additional questions to help diagnose current problems
• Verify current vehicle warranty coverage and explain fee structures
• Develop and write up repair estimate and keep customers updated on repair progress
• Encourage preventative maintenance services to keep vehicles running at peak performance 

senior service advisor Job Skills

For an senior service advisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Data Analysis
• Project Management
• Troubleshooting
• Quality Assurance
• Database Management
• Computer Literacy
• Risk Management
• Process Improvement
• Business Acumen
• Financial Management
• Visualization
• Strategic Thinking
• Software Development
• Cloud Computing
• Programming
• Cybersecurity
• Web Development.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Presentation
• Written Communication
• Social Media
• Supervisory
• Documentation
• Relationship Management.

How to Improve Your senior service advisor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Danny Smith

• Managing projects and ensuring deadlines are met
• Keeping abreast of industry trends and developments

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your senior service advisor Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Stanley Harris

• Developping and deliverring presenattionss to cliientss.
• Undestanding client needs and objectivess.
• Proving strategical advise an guidence too clients.
• Conducting researchs and analysises to identifys trends and oppurtunities.
• Desinging annd impplementing taylored soluttions.
• Facilitatin communicatin atween clients an internal teams.

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

senior service advisor Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an senior service advisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To the respected McKinsey & Company Recruitment Team

I am a results-driven Service Advisor with 7 years of experience in Consulting. I am excited to submit my application for the Senior Service Advisor role at McKinsey & Company, where I believe I can make a valuable contribution to your team.

Throughout my life, I have pursued my passion for Business Strategy and have gained experience in this field as a result. This experience has given me valuable skills such as Project Management and Leadership, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Service Advisor and help your organization achieve its well determined goals.

I appreciate the opportunity to apply for the Senior Service Advisor position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Service Advisor Resume Samples

Acting as a liaison between Customers and Service department, the Service Advisors are involved right from greeting customers to service explanation. The Service Advisor Resume gives a glimpse of the various job tasks undertaken by these advisors, and such tasks include – greeting customers on arrival, identifying the customer’s need, connecting customer with appropriate department, consulting with mechanics, developing feasible solutions, explaining various service options, providing in-depth information, giving warranty details to customers, tracking repair or maintenance status, performing post-service inspection, drafting invoice, and collecting payments from customers.

To execute the job description, the Service Advisors need the following skillset – excellent communication and interpersonal skills, compassionate and patient demeanor, the ability to explain complex concepts in simple terms to customers, and extensive knowledge of industry’s operation and critical thinking capacities. Formal education is not mandatory, as a high school diploma along with industry based experience will substantiate academic requirement.

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• Service Advisor

Senior Service Advisor Resume

Summary : Outgoing automotive Senior Service Advisor with 8+ years of parts and service experience. Friendly and resourceful with strong listening skills and the ability to ask the right questions to assist technicians with diagnosis. Effectively builds loyal and long-term relationships with customers.

Skills : Strong Customer Service, Excellent Communication, Detail Orientated And Resourceful, Organizational, Computer, Medical Terminology

Description :

• Preparing daily work orders for the day for customers for daily service appointments.
• Greeting customers as they arrive at the dealership for automotive appointments.
• Moving customers vehicles to the location in the shop for repairs and routine maintenance on vehicles.
• Keeping accurate and detailed documentation for customers current repairs and future repairs.
• Answering incoming calls to the dealership, transfer phone calls to other employees and correct departments.
• Answering any customer questions on repairs and problem solving if needed.
• Setting up new appointments in the service department for future customer repairs.
• Working closely with certified technicians in the shop area on the diagnosis the customer's vehicle with any failures and needed repairs.
• Working closely over the phone and in person with warranty companies in getting prior approval for repairs to customer's vehicles.

Client Service Advisor Resume

Headline : A high energy and results-driven Client Service Advisor with over seven years of experience in the Insurance industry. A dedicated supervisor with the ability to obtain outstanding results in a challenging environment. Strong research and problem-solving skills, able to take ambiguous and complex assignments and break them into action items yielding short and long-term results.

Skills : Effective Communication And Conflict Resolving, Customer Relations, Accurate Estimating And Time Management.

• Coordinating/facilitating the role-based training for new hires and seasoned employees; partner areas that perform like processes/tasks, and resource fluidity support.
• Auditing/measuring the quality of work produced during role-based training.
• Evaluating the trends to identify gap training needs, continuous improvement and process procedures updates.
• Partnering with the training program to develop learning materials, CBTs and tools needed.
• Evaluating the QA program results/trends to determine root cause and opportunities for process improvement, system enhancement or gap training needs.
• Identifying the audit items for quality audit program where no systemic ability is available.
• Supporting the Manager through lean management process through conducting a supplemental audit to assess customer experience or to evaluate potential performance issues.
• Documenting, creating and delivering the formal communications/ presentations of findings to internal/ external audiences.
• Effectively influencing the peers, partners, and leaders through an understanding of up/downstream impacts to problem resolution through a focus on the customer experience.

Service Advisor/Parts Specialist Resume

Objective : Dedicated Junior Service Advisor 3 years of experience and with a motivation to maintain customer satisfaction and contribute to company success. Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance levels and productivity. Strong analytical, creative problem solving and information seeking skills with the ability to respond tactically in a dynamic environment.

Skills : ADP, Word, Excel, Dealer Logic, MPI, Text Communication, Customer Service, Performance Management, Automotive Technician, Manager, Automotive Service

• Working in a high volume, the fast-paced atmosphere in high-pressure situations.
• Cultivating relationships with individuals by acting as a liaison between the company and the customer.
• Creating repair orders by interviewing customer for concerns. Then developing and translating those concerns into categories on a repair order.
• Developing cost estimates by collecting information and data on repairs and researching parts, warranties, labor ops, and shop flow.
• Presenting cost estimates to service clientele with details of repair needs in a competent professional manner that is understandable to all clients.
• Researching coverages under warranties and decipher requirements for coverage.
• Submitting requests both online and over the phone for warranty approval and provide documentation.
• Coordinating payments from warranty companies and post them to the correct customer accounts.

Automotive Service Advisor Resume

Summary : Automotive Service Advisor with 14 years of experience in the Automotive industry. Looking to obtain a position that will allow me to utilize my professional experience, superior customer service skills and knowledge of the automotive industry, with an organization that rewards and expects superior performance. I have great experience in high volume dealerships and maintain top percentages in CSI.

Skills : Customer Service, Automotive Software Program, ADP, Dealertrack, ACES, Shop Watch

• Determining automotive problems and needed services of customers based on the customer's description of symptoms.
• Answering service calls to address customer concerns and schedule appointments.
• Greeting the customers as they enter the service department to address all repair concerns and service questions.
• Producing complete and accurate repair estimates that include, parts, labor, sublets, shop inventory, etc.
• Performing visual inspections, conduct road tests, checking vehicle service history and verify warranty coverage for the customer and internal vehicles.
• Building customer relationships by providing excellent customer service, maintaining open lines of communication, prioritizing required services and providing possible options, and arranging transportation services for the vehicle and the customer, etc.
• Coordinating with the sales department on all repairs services for new and used vehicle inventory.
• Delegating work to technicians based on knowledge, skill, and difficulty of repair.
• Selling extended warranties, deal with storage contracts and billing, sell advise customers about accessories.
• Participated in Ferrari training courses, keeping up to date on technical bulletins, and recall and service campaigns.

Service Technician & Service Advisor Resume

Objective : Highly diverse and experienced Service Advisor who is proficient in prioritizing and completing the task in a timely manner, yet flexible to multitask when necessary. Customer -oriented problem solver that can negotiate with ease. Excellent listening skills, oral and written communications. Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards.

Skills : Microsoft Programs. Reynold And Reynolds, CDK/ADP And Onboard Diagnostic Reading

• Inspecting the vehicles and applying proper resources to accurately identify and verify clients service needs.
• Recording them along with current vehicle and client information on the repair order.
• Supporting the center goals for service by generating high sales of services, parts, and accessories.
• Repeating new vehicle sales by providing a premium aftersales experience for each client.
• Referring to service history, inspecting the vehicle, and recommending the service to clients.
• Promoting the sales of appropriate services, parts, and accessories by thoroughly understanding the factory products and associated service requirements.
• Writing and verifying the accurate repair orders and include supporting documentation.
• Administering new and used vehicle warranty repairs in accordance with warranty specifications.
• Ensuring requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.

Service Advisor/Sales Resume

Summary : Self-motivated, articulate and productive Service Advisor/Sales professional committed to service, data entry, and integrity with excellent communication and organizational skills. Receptive and adaptable to self-betterment and growth. Extremely efficient at negotiations, conflict resolution, delegation/time management, and communication.

Skills : Data Entry, HIPPA, Customer Service, Receptionist, Retail Sales, Automotive Service, Customer Service

• Demonstrated exceptional customer relations checking in and facilitating maintenance and repair work for customers.
• Effectively assessed customer concerns and delegated workload to proper technicians for diagnosis and/or repair while maintaining a positive and encouraging demeanor for resolution.
• Competently established and used sales techniques to sell additional maintenance work and helped bring peace of mind to customers by demonstrating related knowledge in areas of interest or concern.
• Used CDK and ADP for data entry, Global Connect for warranty and claims information, Identifix for repair information and labor times, and various other programs pertaining to repair, parts availability, and pricing.
• Maintained a poised and professional appearance and demeanor within an extremely fast-paced, multi-tasked environment while communicating effectively with customers, technicians, parts department, and management regarding repair work.
• Upheld compliance with quarterly training programs/modules to obtain higher standards of product and vehicle.
• Knowledge to better serve customers needs with ever-changing technology.
• Consistently met targeted sales goals at a 90% rate or higher while exceeding benchmark for CSI every month.

Service Advisor III Resume

Summary : Seasoned Service Advisor III with more than 21 years of experience in the fast-paced automotive field. Excellent customer service and communication skills. Track record of achieving exceptional results in dispatching of work and handling tasks with accuracy and efficiency. Represent establishment with friendly, professional demeanor at all times and excelling at customer satisfaction and retention. Pre and post-sales support specialist.

Skills : Sales, Client Relations, Sales Knowledge, Strategic Sales, Training, Customer Service, Automotive Service

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained the details and care of merchandise.
• Provided an elevated customer experience to generate a loyal clientèle.
• Communicated frequently with technicians and parts associates to ensure timely completion work and assisted with reordering tire purchases.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Served as the main liaison between customers, management and sales team.
• Dedicated to continuously improving sales abilities and product knowledge.
• Contacted customers to upsell new services for their service vehicle needs.
• Wrote a brief description of the problems on the repair order to help mechanic locate the problem.

Sales & Customer Service Advisor Resume

Objective : Experienced Inside Sales & Customer Service Advisor and automotive dealership professional with a proven track record of exceeding sales/service goals and meeting all company expectations. High-level knowledge of customer service and company-related compliance practices. Offers a strong ability to analyze problems, identify trends and develop strategies for maximizing claim process. Successful service department leads for policy and procedure implementation and training.

Skills : Sales, Customer Service, Customer Service Oriented, Problem Solving, Receptionist

• Set, confirming and preparing for customer appointments in order to provide a remarkable customer experience.
• Meeting or exceeding the targeted sales goals and the targeted customer satisfaction index.
• Determining the vehicle needs based on customer information, vehicle walk-around, inspections and test drives.
• Using a consultative selling process to assist customers in planning for ongoing required vehicle maintenance.
• Producing repair orders, including cost and time estimates, with full transparency.
• Communicating frequently with technicians and parts associates to ensure timely completion of work.
• Following-up with customers on both the status of their vehicle and degree of satisfaction.
• Providing superior product knowledge to effectively assist customers and assure customer loyalty.
• Inspecting the completed vehicle, with the passenger, explaining services performed, as necessary.
• Consulting with customers about inspection results, recommending corrective procedures.

Service Advisor I Resume

Summary : Strong Service Advisor I who is committed to professional excellence and has superior customer relations abilities which translate to high customer service survey results. Very loyal and honest professional who is dedicated to business integrity and respect looking for a company which has the same values. Excellent public relations and marketer who operates in an entrepreneurial manner and takes full responsibility for projects from start to finish.

Skills : Customer Service, Public Relations, Marketing, Facilities Management, Estimator, Maintenance, Retail, Retail Marketing, Sales, Sales Experience

• Serving the automobile clients in an educational role regarding repairs, processes, and timeline of repairs.
• Effective communicator with technicians and auto part vendors for consistent repairs and inventory.
• Managing constant movement in the department with phone calls, walk-in customers, scheduled customers, and emergency vehicle repairs.
• Highly experienced in dealing with peak season rushes when extreme heat and cold weather occurs.
• Preparing work orders for needed repairs showing times, cost and labor estimates for service.
• Helping identify mechanical problems by questioning the customer, performing visual inspection or walk around.
• Organizing the workflow schedules for technicians and processing the required paperwork.
• Continuously increasing personal knowledge by taking manufacturer provided education.
• Providing excellent customer service and developed long-standing client relationships with repeat business.

Service Advisor Resume

Summary : Service Advisor with extensive experience of 11 years in establishing and enhancing customer relationships. Proven track record of providing superior customer service. A very self -motivated and independent performer. A highly committed individual who is able to serve as a communication liaison between different parties of professionals, so the flow of information and project stages occur in a timely and accurate manner on behalf of the customer.

Skills : Quality-focused, Strong Communicator, Analytical, Problem Solving, Time Management, Customer Service Oriented, Knowledgeable And Dependable, Strong Technical Acumen

• Identified problems and services by listening to customers description of symptoms, clarifying the description of problems.
• Verified the warranty and service contract coverage by examining records and papers, explained provisions.
• Contacted the fleet management companies that require authorization to start work, or require estimates before authorizing repairs to begin.
• Prepared Repair Orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtained approval signatures, entered RO into service database system.
• Assisted with scheduling work and issuing work to service technicians.
• Maintained customer rapport by explaining estimates and expected to return of the vehicle.
• Obtained customers approval of estimates, obtained and provided contact telephone numbers, answered questions and concerns, arranged towing and temporary transportation.
• Communicated with the parts department to determine and locate part numbers for units.

Table of Contents

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Service Advisor Job Description [Updated for 2024]

In the evolving world of customer service, the role of a Service Advisor has never been more crucial.

As the face of customer interactions, the demand for skilled professionals who can navigate, enhance, and safeguard our service standards continues to grow.

But what are the real expectations from a Service Advisor?

Whether you are:

• A job seeker aiming to understand the heart of this role,
• A hiring manager defining the perfect candidate,
• Or merely curious about the dynamics of a Service Advisor role,

You’ve come to the right place.

Today, we introduce a flexible Service Advisor job description template, crafted for effortless posting on job boards or career sites.

Without further ado, let’s dive into it.

Service Advisor Duties and Responsibilities

Service Advisors play a crucial role in the automotive industry, acting as a bridge between clients and technicians, and are accountable for ensuring that all customer requirements are met.

They also play a significant part in retaining customer satisfaction by providing excellent customer service.

Their duties and responsibilities include:

• Interacting with customers to understand their vehicle problems and explain the repair or maintenance process
• Developing cost estimates for automotive repairs or maintenance
• Advising customers on necessary/suggested services and options
• Coordinate with automotive technicians to ensure timely completion of work
• Inspecting the vehicle and identifying its problems by using automated diagnostic equipment or through physical inspection
• Keeping customers informed about the progress of the repairs or maintenance, and any changes in the schedule
• Building and maintaining strong, long-lasting customer relationships
• Ensuring that the customers understand the work that was done and the charges involved
• Managing administrative tasks such as paperwork and records related to the service provided
• Order necessary parts and supplies to perform the repairs
• Follow up with customers to ensure satisfaction and generate leads

Service Advisor Job Description Template

We are looking for a customer-oriented Service Advisor.

The Service Advisor will act as the liaison between the customer and the service technicians, working with the customer to determine their vehicular problems and the services needed.

This role involves managing all service walk-ins, scheduling appointments, and building long-term relationships with our customers to ensure we provide a top-notch customer experience.

Responsibilities

• Greet customers and direct them to available service consultants
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Provide estimates to clients and explain the repair process and costs
• Update customers on the status of their vehicles and any additional service required
• Schedule appointments and follow-ups
• Work with the team to ensure the workshop is clean and tidy
• Prepare invoices and process payments
• Observe strict confidentiality of all customer information and dealership procedures

Qualifications

• Proven work experience as a service advisor or similar customer service role
• Knowledge of vehicle components and services
• Ability to communicate technical information to non-technical clients
• Excellent interpersonal and customer service skills
• Good problem-solving skills and ability to handle complaints
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and familiarity with dealership software
• High school diploma or equivalent; a degree in Business or relevant field is a plus
• 401(k) plan
• Health and dental insurance
• Life insurance
• Vacation and paid time off
• Employee discounts
• Training and development opportunities

Additional Information

• Job Title: Service Advisor
• Work Environment: This position requires working in an auto-dealership environment. The role involves direct contact with customers and interaction with service technicians.
• Reporting Structure: Reports to the Service Manager.
• Salary: The salary is based on candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $30,000 minimum to $50,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Service Advisor Do?

Service Advisors play a crucial role in automobile dealerships, repair shops, and service centers.

They essentially act as a liaison between customers and the service technicians, serving as the main point of contact for the customer.

Their primary role is to work with customers to understand their vehicle issues and relay this information to the technicians.

They may also provide initial diagnoses and service recommendations based on the customer’s descriptions and their own knowledge.

Service Advisors communicate estimates for repairs or maintenance to the customers, ensuring that they understand the work that will be done and the associated costs.

Once the work is complete, the Service Advisor relays any additional information from the technicians to the customer, such as potential future issues or maintenance needs.

They are also responsible for managing the scheduling of appointments and tracking the progress of work to ensure it is completed on time.

Service Advisors often help to handle customer complaints and concerns, ensuring that the customer is satisfied with the service they receive.

In some cases, they might also take on administrative tasks, such as processing payments and maintaining customer records.

Service Advisor Qualifications and Skills

A successful service advisor should possess a variety of skills and qualifications that enable them to efficiently interact with clients and meet their needs.

These include:

• Exceptional interpersonal skills to interact effectively with clients, understand their needs, and build strong relationships.
• Excellent communication skills to clearly explain the services offered, understand clients’ requests, and convey any necessary information regarding services and products.
• Strong customer service skills to ensure client satisfaction, handle any complaints or issues, and maintain a positive company image.
• Technical knowledge to understand the services and products offered, advise clients appropriately, and answer any technical queries.
• Problem-solving skills to identify and rectify any issues that may arise, and provide effective solutions to clients’ problems.
• Time management skills to manage multiple tasks, prioritize effectively, and ensure all tasks are completed promptly and efficiently.
• Knowledge of sales principles to effectively upsell products and services, increasing company revenues.
• Attention to detail to accurately understand and fulfill client requests, record information, and maintain client records.

Service Advisor Experience Requirements

A Service Advisor typically starts their career in entry-level positions where they garner essential skills and gain an understanding of the automotive industry.

These initial roles could include positions such as Customer Service Representative, Sales Associate, or Receptionist in an auto dealership or related business.

During the first 1 to 2 years, the Service Advisor builds their knowledge of automotive services and repairs, learns how to communicate effectively with customers and technicians, and gains experience in scheduling service appointments and managing customer complaints.

Between the 3rd and 5th year, Service Advisors should have honed their skills and expertise in managing all aspects of service department operations.

They should have gained proficiency in working with warranty and service contract coverage, understanding and explaining complex technical information, and developing and maintaining strong customer relationships.

Those with more than 5 years of experience in the field may have acquired some managerial skills, positioning them for roles such as Service Manager or Fixed Operations Manager.

Such positions would require them to oversee the entire service department, manage a team of Service Advisors and Technicians, and ensure high customer satisfaction levels.

Continued education and certifications, such as the Automotive Service Excellence (ASE) certification, can also add to a Service Advisor’s experience and employability.

Service Advisor Education and Training Requirements

Service Advisors typically have a high school diploma or equivalent.

However, many employers prefer candidates with some postsecondary automotive training or experience in a customer service environment.

Vocational and postsecondary schools offer programs in automotive service technology, which can be beneficial for individuals interested in becoming a Service Advisor.

These programs typically take between six months to a year to complete, and they provide students with a comprehensive understanding of automotive repair and service.

Most of the training for a Service Advisor takes place on the job, and involves learning about the specific products and services offered by the employer.

This training may be supplemented by online or in-person training courses provided by car manufacturers and independent training companies.

Service Advisors may also benefit from certification through the National Institute for Automotive Service Excellence (ASE).

This certification, while not mandatory, signifies a high level of competency and can enhance job prospects.

Continuing education is important for Service Advisors as automotive technology is constantly changing and advancing.

Therefore, remaining up-to-date with these changes is paramount to remain competent in the role.

Service Advisor Salary Expectations

A Service Advisor can expect to earn an average salary of $50,405 (USD) per year.

This salary may fluctuate depending on factors such as work experience, location, and the company they work for.

Service Advisor Job Description FAQs

What skills does a service advisor need.

Service Advisors should possess excellent communication and interpersonal skills to effectively interact with customers and understand their needs.

They should also have strong problem-solving skills to help resolve customer issues efficiently.

Technical understanding of automotive systems and parts is also beneficial.

Good organizational skills, attention to detail, and the ability to multi-task are also essential.

Do Service Advisors need a specific degree or certification?

While a specific degree is not necessary for a Service Advisor role, a high school diploma or equivalent is generally required.

Some employers may prefer candidates with a degree or certification in automotive technology, customer service, or a related field.

Experience in customer service or automotive repair is usually highly valued.

What should you look for in a Service Advisor resume?

When reviewing a Service Advisor resume, look for previous customer service experience, particularly in the automotive industry.

Technical knowledge and understanding of automotive systems is also a plus.

You should also look for evidence of strong communication and interpersonal skills, problem-solving skills, and an ability to handle multiple tasks simultaneously.

What qualities make a good Service Advisor?

A good Service Advisor is customer-focused and takes the time to understand each customer’s needs and concerns.

They have excellent communication skills, allowing them to explain complex automotive issues in a way customers can understand.

They also demonstrate patience and empathy when dealing with customers.

A good Service Advisor is also detail-oriented and efficient, capable of handling multiple tasks in a fast-paced environment.

Is it difficult to hire Service Advisors?

Hiring Service Advisors can be challenging due to the unique mix of skills required for this role, including both customer service and technical automotive knowledge.

However, with a clear job description, competitive salary and benefits, and a good recruitment strategy, it is possible to attract high-quality candidates for the Service Advisor role.

And there you have it.

Today, we’ve shed light on what it truly means to be a service advisor .

Surprise, surprise?

It’s not just about managing customer complaints.

It’s about shaping exceptional customer experiences, one interaction at a time.

Armed with our comprehensive service advisor job description template and real-world scenarios, you’re fully prepared to take the next step.

But why draw the line there?

Explore further with our job description generator . It’s your go-to tool for crafting precise job listings or polishing your resume to excellence.

Every customer interaction is an opportunity to make a difference.

Let’s shape those experiences. Together.

Reasons to Become a Service Advisor (Accelerate Your Learning Curve)

How to Become a Service Advisor (Complete Guide)

Disadvantages of Being a Service Advisor (Underappreciated and Overworked)

Chasing the Thrill: The Realities of Working in Extreme Conditions

The Platinum Standard: The Most Prestigious Jobs in the Industry

Robot-Run Roles: Jobs That AI is Poised to Oversee

Job Satisfaction Heroes: The Most Fulfilling Careers

The Editorial Team at InterviewGuy.com is composed of certified interview coaches, seasoned HR professionals, and industry insiders. With decades of collective expertise and access to an unparalleled database of interview questions, we are dedicated to empowering job seekers. Our content meets real-time industry demands, ensuring readers receive timely, accurate, and actionable advice. We value our readers' insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance.

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Service Advisor resume examples for 2024

Service advisors need a wide range of skills to excel in their role. According to , For example, they must have strong customer service skills, including excellent interpersonal and communication skills. They also need to possess basic math skills, knowledge of commercial vehicles, and a strong work ethic. In addition, service advisors must be able to manage their time effectively and work independently. They must also be able to analyze vehicles to identify problems and determine the best course of action for repair. Finally, service advisors must be able to work well with others, including technicians, to ensure that repairs are completed efficiently and effectively.

Service Advisor resume example

How to format your service advisor resume:.

• Align the job title on your resume with the applied position of Service Advisor
• Highlight achievements in your work experience section, such as streamlining processes, increasing profitability, and improving customer satisfaction
• Keep your resume concise and impactful by fitting it on one page, using bullet points to present key information, and avoiding unnecessary details

Choose from 10+ customizable service advisor resume templates

Choose from a variety of easy-to-use service advisor resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your service advisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Advisor resume format and sections

1. add contact information to your service advisor resume.

Service Advisor Resume Contact Information Example # 1

Dhruv Johnson

[email protected] | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

2. Add relevant education to your service advisor resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Service Advisor Education

Service Advisor Resume Relevant Education Example # 1

High School Diploma 2017 - 2019

Service Advisor Resume Relevant Education Example # 2

Bachelor's Degree In Computer Science 2006 - 2009

New York University New York, NY

3. Next, create a service advisor skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an service advisor resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.

Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.

Repair process refers to the process of repairing refurbished, obsolete, and damaged equipment. Though the term is commonly associated with the automotive industry, it also applies to various other industries.

A customer vehicle is a medium used to convey the message to a targeted audience. They are specific networks within a medium that you use to communicate your message.

Top Skills for a Service Advisor

• Customer Service , 7.8%
• Product Knowledge , 7.7%
• Basic Math , 7.3%
• Commercial Vehicles , 5.0%
• Other Skills , 72.2%

4. List your service advisor experience

The most important part of any resume for a service advisor is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of service advisors" and "Managed a team of 6 service advisors over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Strived to move up as quickly as possible within the customer service center with my prior experience, education and supervisory capabilities
• Provided call support alongside other communications companies, ie.
• Resolved technical issues from English- and German-speaking customers.
• Trained new CSRs through one-on-one scenarios, as well as classroom settings.
• Escalated issues as needed and maintained communication with customer and technical teams.
• Gathered and verified all required customer information for tracking purposes.
• Provided customer service to customer who have ATT home telephone service and/or internet service by receiving incoming calls from the customers.
• Collected information from existing and potential customers for existing and new accounts, security, service, troubleshooting and sales purposes.
• Promoted customer satisfaction through clear and concise communication.
• Coordinated and implemented projects involving communications needs of major accounts in the state of Louisiana.
• Generated leads or new sales through telephone and email contact with customers.
• Accepted better position with different company.
• Answered phone calls and customer inquiries with website troubleshooting.
• Employed here and I took pride in my work as a sales representative.
• Updated payroll records Resolved payroll discrepancies Calculated and entered data Assisted in various departments as needed.
• Retained customers of internet and sales.
• Collaborated with other departments in implementation of new communication systems and in developing appropriate dispute methodologies.
• Completed associate Objective setting for each position and provided annual Performance Appraisal/Reviews for each associate.
• Participated in an intra-company help line for consultants in Pennsylvania and Delaware.
• Handled requests from existing and new customers for installation, disconnection, and/or changes to communication services.

5. Highlight service advisor certifications on your resume

Specific service advisor certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your service advisor resume:

• Automotive Sales Professional
• Associate Service Executive (ASE)
• Commercial Driver License (CDL)
• Certified Service Manager
• Advanced First Aid & CPR
• Certified Sales Professional (CSP)
• Certified Pharmacy Technician (CPhT)
• Parts Specialist - Automobile Parts Specialist P2
• International Accredited Business Accountant (IABA)
• Certified Senior Advisor (CSA)

6. Finally, add an service advisor resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your service advisor resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common service advisor resume skills

• Customer Service
• Product Knowledge
• Commercial Vehicles
• Warranty Claims
• Excellent Interpersonal
• Customer Complaints
• Strong Customer Service
• Strong Work Ethic
• Repair Process
• Cash Handling
• Approval Signatures
• Customer Vehicles
• Service Drive
• Customer Satisfaction
• Timekeeping
• Performance Problems
• Cross-Selling
• Service Calls
• Vehicle Repairs
• Customer Retention
• Automotive Services
• Service Contract Coverage
• Exceptional Guest
• Computer System
• Service Sales
• Refurbishment
• Routine Maintenance
• Corrective Action
• Customer Pay
• Customer Relations
• Scheduling Appointments
• Automotive Problems
• Vehicle Issues
• Vehicle Service
• Customer Issues
• Organization Reputation
• Customer Inquiries
• Oil Changes
• Preventative Maintenance

Service Advisor Jobs

Links to help optimize your service advisor resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Service Advisor resume FAQs

How do you describe a service advisor job on a resume, what are the responsibilities of a service advisor, search for service advisor jobs.

Updated March 14, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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3 Customer Service Advisor Resume Examples & Templates [Edit Free]

Customer Service Advisor Resume

Modern customer service advisor resume, professional customer service advisor resume.

• Customer Service Advisor Resume Writing 101

You’re more technical in customer service, acting as the point of contact with digital or phone support as needed. You’ve used comprehensive computer training and multitasking skills to ensure speedy problem resolution each time.

You’re ready for your next role, and you’ve seen some good resume examples to inspire you, but you might still be uncertain about your own. Which examples of customer guidance and complaint resolutions should you include? How do you balance your skills?

You don’t have to come up with the solutions this time! We’ve built these three customer service advisor resume templates and relevant tips can help you, too!

or download as PDF

Related resume examples

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What Matters Most: Your Skills & Work History

Recruiters already have the ideal candidate in mind when they start sifting through resumes (it’s all in the job description!). List your most relevant Helpdesk and de-escalation skills to show your alignment with their needs.

While you should include some soft skills since your role centers around assisting others, a customer service advisor should also be well-versed in support software.

Avoid generic terms like “good listener” or “digital support” and zero in on how you advise customers. Check out how sharp these resume skills look:

9 best customer service advisor skills

• Google Docs
• Google Helpdesk
• Customer Acquisition
• Conflict Resolution
• Problem-solving

Sample customer service advisor work experience bullet points

Your resume should introduce yourself and your value to the recruiter: Carry your skills list to the next level by sharing how you used them in your field to foster company-wide success and customer satisfaction.

Ask yourself what your experience says about you. Did you significantly improve time-to-resolution? What software proficiency did you use to reduce error rates?

Use quantifiable data and metrics to show how much of a positive, measurable impact you had. Think about error reduction rates, increased cases of customer complaint resolution, and improved customer retention.

Consider these samples:

• Collaborated across 6 departments to boost effectiveness and reduce order fulfillment errors by 32%
• Handled processing of 511+ customer orders, ensuring accuracy while reducing time-to-order fulfillment by 1 or more business days
• Addressed 17+ daily cancellations and updated software to reduce time to follow-up by 57%
• Handled 86+ customer inquiries and complaints per day with a 94% customer satisfaction rate

Top 5 Tips for Your Customer Service Advisor Resume

• If you have a nice, shiny certification (think Certified Customer Service Advisor, or CSA), then don’t leave it out! Certifications lend credibility to your qualification level and reassure recruiters of your technical skills.
• We can’t say it enough: Measure your impact at your previous workplace. Show numbers and improvement metrics, percentages, and ratings. Quantifiable accomplishments strengthen your promise as a customer service advisor.
• Usually, resume summaries sound redundant, and you’re better off showing what you’ve already done through your experience section. But if you’re breaking into a new area of customer service, an objective statement can help describe how you qualify.
• Getting fancy with your resume template may be tempting, but less is more for any role emphasizing technical skills. Focus more on spotlighting your strengths via layout.
• When you can, demonstrate leadership in your experience section. Even if you’re freshly transitioning to the customer service advisor role, showing that you take initiative reinforces the belief that you can guide customers to optimal resolutions.

Frequently Asked Questions

• Your customer service cover letter is perfect for expanding your qualifications beyond the bullet points. If there’s a story about how you improved sales profits last fiscal year that you struggled to part with in your resume, now’s your chance to work it in where relevant.
• Yes, you should absolutely include your education in its own little section on your resume, especially if you have limited professional experience and the degree is highly relevant (like a business administration degree). When your work history is thin, you can bulk it up with degrees, internships, and additional skills.
• You may benefit from a resume objective if you’re starting or breaking into a new job role (or a new field entirely). Your professional objective should quickly run through your most qualifying background traits and then highlight what kinds of interpersonal and help ticket skills you bring to the table as a customer service advisor.