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  • Auto assign issues in Jira with automation

Auto-assign issues in Jira

When a Jira issue gets created, often it does not have an assignee by default. With this template, ensure that issues are assigned to whoever created them.

The automation recipe

The automation recipe

Step 1: Choose your trigger

The trigger kicks off your automation rule. In this case, the trigger is when: ‘Issue Created’ . This means that whenever an issue is created in Jira, automation will start listening.

Choosing issue created

Step 2: Add your condition

A condition refines the rule so it won’t act too broadly. For this rule, we are going to use the ‘ User condition '.

In the dropdown box under ‘field’ choose ‘assignee’. In the dropdown box under condition, choose ‘is empty’. If you ever get confused, just say it aloud. “ If the assignee is empty .” You can get much more granular with your conditions but we will keep it simple for this example.

Adding user condition

Step 3: Add an action

Every rule finishes with an action. This is what actually executes the rule and does something in Jira (or externally).

In this case, choose the ‘ Assign issue ’ action. The default setting for this action is to assign to whoever triggered the event so we leave it as is. However, you could specify a person, group, field or more.

Adding assign issue

Step 4: Test it!

Now you can simply go into a sample project, create a new issue and automation will assign it to you. Many people have personal Jira instances or projects to test their rules first. You can follow everything that happens in the audit log. Give it a go now!

Resources to help

How to test/debug your automation rule, more about smart auto-assigning, one page with all helpful jira automation resources, jira automation youtube channel, popular templates, sync issues, sync work across teams.

When a sub-task moves to ‘In Progress’, move the parent to ‘In Progress’ too.

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Reduce the noise in your Slack room with a collated weekly update of blocked Jira issues.

Sum up story points

When a new sub-task is created, sum up its story points to the parent.

Connect Jira & Bitbucket, GitHub or GitLab

When a PR is merged in Bitbucket/GitHub/GitLab, then transition the issue in Jira.

Auto-close old support issues

If a customer has not responded to an issue in 5 days, close the issue and leave a comment.

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  • View, create, or delete a group

Managing groups

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  • Assign group access to a project role
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Before you begin

You must be logged in as a user with the  Jira Administrators  or Jira System Administrators   global permission to perform the following procedures.

View the Group browser

The Group browser in Jira allows you to view, create, and edit groups, while also allowing you to modify members, and view group permissions and settings. 

jira service management assignment group

  • Under User management (the left-side panel), select Groups to open the Group browser. 
  • Select the group name to see the permissions, email notification schemes, security levels, and saved filters.

Create a group

Create new groups in Jira to customize security permissions based on roles. Users may be added to many groups depending on the level of access that they need to do their job. 

  • Type the new group name in the Add group  form.
  • Select Add group  and you're done.

New groups are created without access to Jira functions so you'll have to assign permissions to the group before members can inherit functionality. 

Delete a group

Before you delete a group

  • Check whether the group is being used by  any  permission schemes ,  email notification schemes ,  issue security levels , or sav e d filters.
  • Consider the impact this may have on users in that group. For example, if a user receives access to a specific feature only from this group, then the user will no longer have that permission and it may impact their work.
  • You will be redirected to a confirmation screen that explains that users will be removed from the group through its deletion. The users themselves will not be deleted from Jira during this operation.
  • Note that you cannot delete a group that is currently the only default group for an application. The  Delete  link will be greyed out.
  • Consider carefully and select Delete  to finish (or  Cancel  if you've decided to reconsider).

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Create groups

Which user management experience do you have?

To check, go to your organization at admin.atlassian.com and select Directory . If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management

Jump to the

Centralized user management content

Original user management content.

When multiple users in your organization need the same permissions or restrictions, you can create a group that will give its users product access in admin.atlassian.com .

As an organization admin, you can create a group. A user access admin can also create groups, but only those that give access to products they administer.

Learn more about using groups to manage product access

You can't add Jira Service Management portal-only customers (i.e. those submitting support service project requests) to any groups.  Learn more about managing portal only customers

To create a new group:

Go to admin.atlassian.com . Select your organization if you have more than one.

Select Directory > Groups .

Select  Create group .

Enter the group’s details, including its name and members.

Select Create .

You’ll be redirected to the group detail screen. To give the group product access:

Select Add products .

Select a product role from the Product roles dropdown.

Select Add .

As an organization admin, you can create a group. A site administrator can also create groups, but only within the sites they administer.

Select the site's name and URL to open the Admin for that site, then select Groups .

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Additional Help

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  • Troubleshoot issues related to managing groups

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IMAGES

  1. Jira Service Management

    jira service management assignment group

  2. Atlassian broadens Jira's reach beyond tech teams with Jira Work

    jira service management assignment group

  3. What's new in Jira Service Management

    jira service management assignment group

  4. Get to know Jira Service Management

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  5. Jira Service Desk becomes Jira Service Management

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  6. Get to know Jira Service Management

    jira service management assignment group

VIDEO

  1. Jira Service Management’s chart-topping hits

  2. [New Employee Tutorial] How to use Jira Service Management

  3. Jira Service Management Demonstration Meeting Recording

  4. Jira Service Management for ITSM

  5. JIRA Service Management

  6. Jira Service Management for ITSM

COMMENTS

  1. How we implemented Assignment Groups

    Assignment groups are not restricted to Jira Service Management and could be implemented in other Jira project types. The optional "my group's issues" filter feature depends on Insight, which depends on Jira Service Management Premium. Custom fields Assignment group: Type: Select List (single choice) Options: # Names of your assignment groups

  2. How to assign an issue to group?

    Jira Service Management Questions How to assign an issue to group? How to assign an issue to group? Deleted user Dec 04, 2023 Hello Team, When an agent is assigned with an issue and if he is unable to resolve the issue then he needs to move the ticket to the other group or queue. How can we achieve this? Thanks, Watch Like Be the first to like this

  3. Managing groups

    Jira Service Management Documentation Cloud Data Center and Server Managing groups When multiple users in your organization need the same permissions or restrictions, you can add the users to a group and then give the groups product access.

  4. Managing groups

    Assign group access to a project role Manage group access to applications

  5. A brief overview of Jira Service Management

    Jira Service Management is designed to help you unlock high-velocity teams by 1) empowering every team to deliver great service fast, 2) bringing visibility to work, and 3) accelerating the flow of work between development, IT, and business teams. Built on Jira, it encompasses deeper service management practices across service request, incident ...

  6. Solved: Assign ticket to a Group

    Jira Service Management Questions Assign ticket to a Group Assign ticket to a Group RamR Feb 03, 2020 Is there a way to assign a service desk ticket to a group? I know the Automation for Jira provides an option to assign to a list of people 'balanced workload', that still is assigning to one person at a time.

  7. Group and Email Approvals in Jira Service Management

    74 Share 9.3K views 1 year ago Jira Service Management This video discusses the new approval features in Jira Service Management Cloud, including group approvals and email approvals....

  8. Assign users to groups, project roles, and applications

    Documentation Managing users Cloud Data Center 9.13 Assign users to groups, project roles, and applications When a user is created in Jira, they'll be automatically added to the default user group for your installation (jira-users, jira-software-users, jira-servicedesk-users).

  9. How to auto assign issues with Jira Software automation

    Click New Action. On the New Action screen search for and click the Assign issue option. From the Assign issue prompt, select a user who will be assigned issues. Click the Save button. Next you can add an if/else condition to the If:matches condition. If the condition in the If block does not match, then the rule will evaluate the Else block.

  10. Assign users to groups, project roles, and applications

    Atlassian Support / Jira Cloud administration Resources / Manage users, groups, permissions, and roles in Jira Cloud Assign users to groups, project roles, and applications You can add people to groups and project roles to more easily manage what products they can access and permissions they have. Assigning groups

  11. Jira Service Management

    We've added a lot of new functionality to Jira Service Management in the last six months, this video is a recap of what's new including Incident Management, Chat, Forms, Knowledge Base, and...

  12. Automation in Jira Service Management

    Overview. Automation in Jira Service Management is a "no-code" capability that only takes a few clicks. By automating your processes and workflows, you remove the need for you and your team to perform manual, repetitive tasks - and you can focus on the work that matters. This guide will outline the key concepts you need to know to get ...

  13. Assign an issue to a team in your plan

    To assign an issue to a team in your plan: Add the Team column to your plan using the Fields menu. Select the cell of the issue you want to assign, and add your team name. Press Enter to save. Teams that haven't been set up in your plan will be shown as an External Team. To fix this, add the team to your plan. Was this helpful?

  14. Auto assign issues in Jira with automation

    Step 1: Choose your trigger The trigger kicks off your automation rule. In this case, the trigger is when: 'Issue Created'. This means that whenever an issue is created in Jira, automation will start listening. Step 2: Add your condition A condition refines the rule so it won't act too broadly.

  15. View, create, or delete a group

    New groups are created without access to Jira functions so you'll have to assign permissions to the group before members can inherit functionality. Delete a group Before you delete a group Check whether the group is being used by any permission schemes , email notification schemes , issue security levels , or save d filters.

  16. How to assign an issue to a group?

    How to assign an issue to a group? Hi Team, I would like to handle incident by Assignment group. Currently my team is handling tickets by assgnee and I would like to use both cases

  17. Create groups

    Select Create group. Enter the group's details, including its name and members. Select Create. You'll be redirected to the group detail screen. To give the group product access: Select Add products. Select a product role from the Product roles dropdown. Select Add. Original user management content

  18. How to build an External Jira Service Management Project with portal

    Find a group → . Advance your career with learning paths ... I'm thrilled to share the release of this video tutorial where I will help you build an Free External Jira Service Management project. I include configuration tips and tricks for the portal, email and chat support channels. Video Tutorial. Get Your Free JSM Instance.

  19. Learn about the economic impact of Atlassian Work Management

    G'day everyone! For the last few months, we've been working on a report with TechTarget's Enterprise Strategy Group (ESG) to quantify the impact of our work management solution which includes Jira Work Management, Confluence, and Atlas. We've seen that organizations are increasingly grappling with c...