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Class 11 Business Studies Case Study Questions

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CBSE Class 11 Business Studies Case Study Questions are available on myCBSEguide App . You can also download them from our student dashboard .

For students appearing for grade 11 CBSE exams from the Commerce stream, Business Studies is a fundamental subject. Business Studies is considered to be quite interesting as well as an occupying subject as compared to all other core subjects of the CBSE class 11 commerce stream. To ace this CBSE exam, students are not only required to work hard but they ought to learn to do smart work too.

Among all the other core subjects of the Commerce stream i.e accountancy, economics and business studies, Business Studies is the one that is purely theoretical. It is termed to be comparatively easier and more scoring than the other mandatory subjects of the commerce stream. Many students who opt for the commerce stream after their 10-grade exams desire to learn in-depth about the business organizations and their work, for them the subject is of utmost importance. Business Studies is an essential component of the class 11 commerce stream curriculum.

In order to ace the subject the student needs to have conceptual clarity. CBSE has designed the syllabus for class 11 Business Studies so as to provide students with a basic understanding of the various principles prevalent in the Business organizations as well as their interaction with their corresponding environment.   

Case Study Questions in class 11 (Business Studies)

Case-based questions have always been an integral part of the Business Studies question paper for many years in the past. The case studies have always been considered to be challenging for the students, for such questions demand the application of their knowledge of the fundamental business concepts and principles. Last year i.e-  2021 CBSE introduced a few changes in the Business Studies question paper pattern to enhance and develop analytical and reasoning skills among students.

It was decided that the questions would be based on real-life scenarios encountered by the students.CBSE not only changed the way case-based questions were formulated but also incremented their weightage in the Business Studies question paper. The sole purpose of increasing the weightage of case-based questions in the class 11 curriculum by CBSE was to drift from rote learning to competency and situation-based learning.

What is a case study question? (Business Studies)

In Business Studies, a case study is more like a real-world test of how the implementation works. It is majorly a report of an organization’s implementation of anything, such as a practice,a product, a system, or a service. The questions would be based on the NCERT textbook for class 11 Business Studies. Case-based questions will definitely carry a substantial weightage in the class 11 Business Studies question paper. questions.

A hypothetical text will be provided on the basis of which the student is expected to solve the given case-based question asked in the Business Studies class 11 exam. Initially, the newly introduced case-based questions appeared to be confusing for both the students and the teachers. Perhaps, they were reluctant to experiment with something new but now a lot more clarity is there that has made the question paper quite student-friendly.

Case study questions could be based on any chapter or concept present in the NCERT textbook. Thus, it is expected from the students to thoroughly revise and memorize the key business fundamentals. 

Business Studies syllabus of class 11 CBSE   

The entire Business Studies course is divided into 2 parts:

• Part A, Foundation of Business
• Part B, Finance and Trade

The class 11 Business Studies exam is for a total of 100 marks, 80 marks are for the theory and the remaining 20 for the project. Most of the questions are based on the exercises from the NCERT textbook. It is recommended to rigorously go through the contents of the book. A single textbook has been published by NCERT for Class 11 Business studies. There are a total of 10 chapters in this book divided into 2 parts. 

CBSE Class – 11

Business Studies (Code No. 054)

Theory: 80 Marks Time: 3 Hours Project: 20 Marks

Case Study Passage (Business Studies class)

As part of these questions, the students would be provided with a hypothetical situation or text, based on which analytical questions will have to be answered by them. It is a must for the students to read the passage in depth before attempting the questions. In the coming examination cycle (2022-23), case-based questions have a weightage of around 30%. These questions can be based on each chapter in the NCERT book for Business Studies, grade 11.

Students must prepare well for the case-based questions before appearing for their Business Studies exam as these questions demand complete knowledge of the various concepts in their syllabus. CBSE plans to increase the weightage of such questions in the upcoming years.

Sample case-based Questions in Business Studies

Business Studies as a subject provides a way of perceiving and interacting with the business ecosystem. It is a core subject of the commerce stream that is purely theoretical and relevantly easier than the other compulsory subjects of the stream. Class 11 Business Studies syllabus is closely related to trade and commerce. The subject cannot be ignored as it is the foundation of many concepts and theories which are studied at an advanced level in class 12.

The case-based questions asked in the CBSE Business Studies question paper for class 11 are of two types:

As per the latest circular issued by CBSE on Assessment and Evaluation practices of the board for the session 2022-23, CBSE has clearly mentioned that competency-based questions including case studies will be different from subjective questions.  

The questions can also be categorized on their difficulty level:

• Direct: such questions can be easily solved. Their answer is visible in the given passage itself.
• Indirect/ Analytical: such questions are confusing and tricky. These can be solved by the application of the theory or principle that is highlighted in the provided text. 

How To Prepare For Case-based Questions? (Business Studies grade 11)

Students need to prepare well for the case-based questions before appearing for their class 11 Business Studies exam. Here are some tips which will help the student to solve the case-based questions at ease:

• Read the provided text carefully
• Try to comprehend the situation and focus on the question asked
• Analyze and carefully answer the question asked
• In general, the passage given would be lengthy in Business Studies case-based questions but their solutions are comparatively short and simple
• One can significantly save time if they follow a reversal pattern, that is going through the questions before reading the comprehensive case study passage.
• Answer in a concise manner
• One should concentrate on solidifying key fundamental principles/theories
• Go through the NCERT textbook in depth. The language used is crisp and simple.
• While providing solutions to the case-based question, pick the keyword/keyline based on which you are driving insights.

 In order to excel in the Business Studies class 11 exam, one needs to ignore the shortcut techniques and get to read the NCERT textbook rigorously. Case studies can be easily solved if your key fundamentals are strong and clear. The best part of having these questions is that the asked question itself projects a hint of its answer. These simple points if kept in mind will definitely help the students to fetch good marks in case study questions, class 11 Business Studies. 

Case study question examples in Business Studies

Here a re some given case study questions for CBSE class 11 Business Studies. If you wish to get more case study questions and other study material, download the myCBSEguide app now. You can also access it through our student dashboard.

Business Studies Case Study 1

Read the hypothetical text given and answer the following questions:

Manish, Rahul and Madhav live in the same locality. They used to meet and discuss their ideas. After discussing the recent fire breakout in their area, they decided to take fire insurance for their house or work area. Manish gets his house insured against fire for ₹1 lakh and during the policy period, his house gets damaged due to fire and the actual loss amounts to ₹2.5 lakh. The insurance company acquired the burning material and approved his claim. Rahul gets his godown insured against fire for ₹1 lakh but does not take enough precautions to minimize the chances of fire like installing fire extinguishers in the factory. During the policy, a fire takes place in his godown and he does not take any preventive steps like throwing water and calling the employees from the fire fighting department to control the fire. He suffered a loss of ₹1,20,000. Madhav took a fire insurance policy of ₹20 lakh for his factory at an annual payment of ₹24,000. In order to reduce the annual premium, he did not disclose that highly explosive chemicals are being manufactured in his factory. Due to a fire, his factory gets severely damaged. The insurance company refused to make payment for the claim as it became aware of the highly explosive chemicals.

How much can Manish claim from the insurance company?

• None of the above

How much compensation can Rahul get from the insurance company?

Which principle is violated in the case of Rahul?

• Insurable Interest
• Utmost Good Faith

How much amount is the insurance company liable to pay to Madhav if he files a case against it?

• Insufficient information

Which principle of Insurance is violated by Madhav?

• Insurable interest
• Subrogation
• Proximate Cause

The insurance company acquired the burnt material and approved his claim. Which principle of Insurance is highlighted in the given statement.

• (a) Mitigation
• (a) Utmost Good Faith
• (d) Subrogation

Business Studies Case Study 2

 Sarthak Electronics Ltd. has a loss of Rs 15,00,000 to pay. They are short of funds so they are trying to find means to arrange funds. Their manager suggested a claim from the insurance company against stock lost due to fire in the warehouse. He actually meant that they can put their warehouse on fire and claim from insurance companies against stock insured. They will use the claim money to pay the loan.

• Will the company receive a claim if the surveyor from the insurance company comes to know the real cause of fire?
• Write any two Values which the company ignores while planning to arrange money from false claims.
• State any three elements of fire insurance

Business Studies Case Study 3

OLX and qickr are examples of well-known websites used to conduct business. Tarasha’s sofa set got spoiled in the rain. Her friend suggested that she should change the fabric so that it looks new and put it for sale on Olx. Tarasha followed her friend’s advice and got her sofa repaired so that it looked better and uploaded nicely clicked pictures on the website without disclosing the fact that it was damaged from the inside. She found a buyer and sold it for Rs 10,000. After five days the buyer found the real state of the sofa set and called Tarasha but she did not answer any of the calls.

• identify the type of business highlighted in the above case.
• Identify any two values which are overlooked by Tarasha.
• Explain any two benefits and limitations of e-business.

Advantages of case study questions in Business Studies

Class 11 Business Studies syllabus is not very vast but has to be focussed upon as it forms the base for your 12th grade Business Studies syllabus. Students are supposed to prepare themselves thoroughly from the NCERT textbook. The Case-based questions prominently focus on the real and current scenarios of the Business world. Approximately 30% of the question paper will comprise case study questions that demand high-order thinking and reasoning skills from the students. The students ought to practice class 11 Business Studies case-based questions from the various options available to them, so as to excel in the subject.

• Enhance the qualitative and quantitative analysis skills of students
• Provides an in-depth understanding of the key Business theories/concepts
• Inculcate intellectual capabilities in students
• Help students retain knowledge for a longer period of time
• The questions would help to discard the concept of rote learning
• Case studies promote and strengthen practical learning.

“Failure is success if you learn from it”

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The glorious education, previous year question paper bcom (prog) business laws university of delhi, case studies of bst class 11 ch - 1 nature and purpose of business, class -11 business studies , chapter - 1 nature and purpose of business, case study and value-based questions with answers .

  Q1. Mr. Bhuvan is a Chartered Accountant in a Multinational Company. He gets rs 85,000 per month as his salary. On weekends, Mr. Bhuvan goes to nearby village and teaches some slum children, he does not charge anything from them, he does it out of sympathy and children. This gives him mental and psychological satisfaction. concern for poor.

(a) Working as CA in a MNC refers to which type of human activity. (b) Teaching students in slum is which type of human activity. (c) Identify the values followed by Bhuvan.

Ans. (a) Economic

(b) Non-Economic

(c) (i) Value of love and care.

  (ii) Value of helping poor.

Q. 2. Rajiv wants to start a whole sale business of readymade garments, but he is hesitating as it involves various problems such as customers for moving goods from place of production to market, informing customers about new designs and varieties added every season, threat of risk loss by fire or accident, storing the excess stock of goods, etc. He approaches his friend Sandeep who explained him about some branches of commerce, which can help Rajiv to overcome his hesitation.

(a) State the type of business Rajiv is planning to start.

(b) State which dimension of business can help Rajiv to overcome these hindrances. (c) Specify different types of Auxiliaries to trade which can help Rajiv to overcome his problems. Quote the line for each type from above Para.

  Ans. (a) Trade - Whole sale Trade.

  (b) Commerce

  (c) (i) "Searching for Customer" – Trade (ii) "Moving goods"

(iii) "Informing customers"

  (iv) "Threat of Risk" Transportation -                     Advertisement Insurance -

  Q. 3. Indu bought a readymade dress for ₹ 5000. Her friend liked the design of dress very much, so Indu sold the same dress to her friend for 5500 and made a profit of 500. After completing her studies Indu opened a shop of selling readymade dresses for girls.

(a) Can transaction between Indu and her friend be termed as business?

(b)State the features related to 'a'.

  (c) Can the sale of dresses on her shop be called as business?

  Ans.(a) No.

(b) "Regular Basis".

  (c) Yes, as it is done on Regular Basis.

Q. 4. Name the following:

(a) The economic activity showing a risk element and carried on profit.

(b) The trade in which two countries are involved.

(c) The trade in which goods are imported from one country for the purpose of exporting to other country.

(d) The industry which involves breeding and reproduction of plants and animals.

(e) The branch of commerce which remove hindrance of place.

Ans. (a) Business

  (b) External Trade

(c) Entrepot

(d) Genetic Industry

(e) Transportation.

Q. 5. An organisation planned to use CFL and LED which consume less electricity to reduce operational cost. They also give preference to labour intensive technique of production. What values company is implementing?

Ans.1. Value of saving electricity.

2. Value of creating employment opportunities.

3. Value of reduction in cost.

Q. 6. An organisation arranges recreational activities for its employees to refresh them and also send them for training to update their knowledge. What values are followed by the company? .

Ans. 1. Value of meeting personal objectives.

2. Value of motivating employees.

3. Values of giving job satisfaction to employees.

Q. 7. A Chartered Accountant advised his elient how to convert black money into white money and he also guided him how to save income tax by hiding his income. Is his act justified.

Ans. No conduct of CA and businessmen are not justified:

(a) CA is violating his code of conduct by acting unethically.

(b) Cheating government by paying less income.

(c) Acting dishonestly.

(d) The act is not even unethical but illegal also.

Q. 8. A Tool and Equipment Manufacturing Company gave bribe to purchase manager of a factory to buy tools of low quality and which are not having safety norms. The purchase manager accepted the offer and gave a big order. What values are violated?

Ans. 1. Value of playing with the health of workers.

  2. Not fulfilling safety norms competition. 3. Offering bribe is an unlawful act.

  Q.9. A unit set up by Tata in rural area and the company plan to develop roads, parks of that area they also started a school for local children of that area. What values are followed?

Ans. 1. Fulfilling social objectives.

2. Increasing literacy rate.

3. Improving standard of living.

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• Important Questions for CBSE Class 11 Business Studies Chapter 5 - Emerging Modes of Business

CBSE Class 11 Business Studies Chapter 5 Important Questions - Free PDF Download

Important Questions for CBSE Class 11 Business Studies Chapter 5 - Emerging Modes of Business is given in this article in the form of a free pdf. 

Emerging Modes of Business studied in CBSE Class 11 Business Studies is another vital chapter that must be studied intently. We have prepared all the important questions and answers from this chapter and presented them to you in the form of a free pdf. 

These free-to-download pdf notes are prepared by expert Business Studies teachers from the latest edition of CBSE(NCERT) books. So study reliably. 

Additionally, you can register for Online tuition on Vedantu.com to score more marks in the CBSE examination.

CBSE Class 11 Business Studies Chapter 5 ‘Emerging Modes of Business’ - Topics Covered 

Following are the topics that are covered in CBSE Class 11 Business Studies Chapter 5 - Emerging Modes of Business:

Emerging Modes of Business

Features of e-Business 

Benefits of e-Business

Limitation of e-Business

Successful e-Business Implementation

Online Transactions 

Payment Mechanism

What is e-Commerce?

Types of e-Commerce Business

Difference between Traditional and e-Business 

Outsourcing 

Advantages of Outsourcing 

Disadvantages of Outsourcing 

Business Process Outsourcing

Knowledge Process Outsourcing 

Important Questions and Answers

Study Important Questions for Class 11 Business Studies Chapter 5 – Emerging Modes of Business

Very short answer questions (1 or 2 marks).

1. What does 'e' stand for in e-business?

Ans: 'E' stands for electronic in e-business. E-Business is described as the use of computer networks to conduct business, trade, and commerce. E-business is a more comprehensive phrase that encompasses a wide range of electronic business transactions and services, including the well-known e-commerce transactions.

2. What is "e' commerce?

Ans: E-commerce refers to a company's online interactions with its customers and suppliers. Other electronically conducted company tasks such as production, inventory management, product development, accounting, finance, and human resource management are included in e-business.

E-commerce (electronic commerce) refers to the purchasing and selling of goods and services, as well as the transmission of payments and data, over an electronic network, most commonly the internet. Business-to-business (B2B), business-to-consumer (B2C), consumer-to-consumer, and consumer-to-business transactions are all a part of e-commerce. Examples of E-commerce are Amazon, Flipkart etc.

E-business is a more comprehensive phrase that encompasses a wide range of electronic business transactions and services, including 'e-commerce' operations. 

3. Jyoti wanted to sell her mobile phone but did not get any buyer. On her friend's suggestion she posted the mobile on sale on wwrw.olx.com and found a buyer within two days. Name the type of e-business.

Ans: It is a form of C2C commerce. Consumers are the source of the business, and consumers are the ultimate destination. This form of business is best for dealing with items for which no recognized market mechanism exists. 

For example eBay, Quikr, etc where consumers sell their goods and services to other consumers are a form of C2C. The payment intermediary is another technology that has arisen to facilitate C2C activity.

4. What is outsourcing?

Ans: It refers to a long-term contracting out of non-essential but core activities to captive or third-party specialists in order to benefit from their knowledge, competence, efficiency, and, in some cases investment. 

5. Ram stays in a hostel in the USA and his parents stay in Mumbai. Ram's birthday is in five days and his parents wish to give him a pair of branded shoes. How can they give gifts?

Ans: They can use E-commerce for this situation. Companies like Amazon, Flipkart are examples of B2C type of E-commerce. 

In the above case, Ram’s parents can order the shoes for him, and in the address column, they can fill in the details of Ram’s USA address. For payment, Ecommerce sites provide various payment options such as online payment, cash on delivery etc. So in this case, as the shoes are a gift from Ram’s parents to him, they can make the online payment, and add Ram’s address in the address column. E-commerce websites provide diverse varieties of goods, and ordering from them is much faster, convenient and easier as against traditional methods of buying. 

Though his parents could also courier the gift, but due to time limitations, practicing this option is not possible.

6. What do you mean by Intra-B Commerce?

Ans: Intra-B Commerce refers to the type of e-commerce, where parties involved in the electronic transactions are from within a given business firm. It is partly owing to the usage of intra-B commerce that today's businesses are able to engage in flexible manufacturing. The use of computer networks allows the marketing department to communicate with the production department on a continuous basis, allowing for the creation of personalized products according to the needs of each unique customer. 

For example Virtual Private Network (VPN) technology would mean that employees do not have to come to the office. Instead, the office comes to them, and they can work from anywhere they want, at their own pace and on their own schedule. Tweetings can be held online via tele/ video conferencing

7. State an important feature of outsourcing?

Ans: The important feature is outsourcing of interchangeable or fungible Activities, that is the activities which are undifferentiated can be outsourced but unique and distinct activities can't be outsourced to a third party.

8. Briefly state the scope of e-business on the basis of business function?

Ans: E-business has a wide scope. 

Scope on the basis of business Function:

In this, the scope includes the electronic execution of the following activities, but is not only limited to:

Management Functions such as 

Planning, 

Organizing, 

Staffing, 

Controlling

Production,

Marketing and Sales,

Inventory Management, 

Product Development, 

Human Resource Management, 

Accounting And Finance,

Procurement,

Research And Development,

Customer Relationship Management,

Business Intelligence.

Information System

Training And Development

9. Briefly state the scope of e-business on the basis of parties involved in electronic transactions?

Ans: The scope of business on the basis of parties involved can be bifurcated in three aspects:

B2B (Business-to-Business): In this the transactions are conducted between two businesses, 

B2C (Business-to-Customers): In this, the interaction of transactions takes place between the business and its customers. For example, Amazon.

Intra-B: In this the interaction of transactions are within  a firm's internal processes.

Short Answer Questions (3 or 4 Marks)

10. Distinguish between e-commerce and e-business.

Ans: The Differences between E-business and E-commerce are:

11. What do you mean by -

(i) B2B Commerce 

Ans: B2B Commerce

In this, both parties involved in e-commerce transactions are businesses, hence the term B2B (business-to-business) was coined.

A business must engage with a number of other businesses in order to create utility or deliver value. These businesses may be suppliers or vendors of various inputs, or they may be part of the distribution channel through which a company distributes its items to clients.

For example turtle.com

(ii) B2C Commerce

Ans: B2C Commerce

Commercial-to-customer (B2C) interactions involve business organizations on one hand and their customers on the other.

It encompasses a wide range of internet marketing operations such as identifying activities, promoting them, and occasionally even delivering items.

It enables a business to be in touch with its customers on a round-the-clock basis which helps in knowing the customer satisfaction level.

For example Amazon, Nykaa etc.

(iii) Intra-B Commerce

Ans: Intra-B Commerce

The parties participating in electronic transactions are all from the same company.

Today's businesses are able to engage in flexible manufacturing in great part due to the use of intra-B commerce. The use of computer networks allows the marketing department to communicate with the production department on a continuous basis, allowing for the creation of personalized products according to the needs of each unique customer.

For example customized manufacture of mobiles and laptops requires interactions of varied departments of a firm. 

 (iv) C2C Commerce

Ans: C2C Commerce

The consumer is the source of the business, and consumers are the ultimate destination.

This form of business is best for dealing with items for which no recognized market mechanism exists.

For example ebay, Etsy etc.

12. Explain briefly points in opposition with outsourcing?

Explain any four limitations of electronic mode of doing business. Are these limitations severe enough to restrict its scope? Give reasons for your answer.

Ans:   The limitations of outsourcing are given below:

Confidentiality:

Outsourcing necessitates the exchange of a great deal of critical information and knowledge.

It can harm the interest of the party that outsourcers its processes and even has a risk of competitive firms getting started.

Sweat Shopping:

in order to save money the outsourcing companies seek help of low cost, low quality manpower in order to reap the maximum benefits. 

Hence instead of developing thinking skills to perform a work on its own, the firm prefers the doing skills, that is making the other firm do the task for them.

Ethical Concerns:

In order to cut the cost of outsourcing the work to some other country where the work is done in an unethical way.

For example work is accomplished by doing child labor.

Resentment in the Home Countries:

Employment or jobs are ultimately contracted out when manufacturing, marketing, research and development, or IT-based services are contracted out.

This may cause resentment back in the home country if the home country suffers from the problem of unemployment.

13. State three benefits of e-business?

Ans: The three benefits of e-business are as follows:

No geographical boundaries: Anyone, from anywhere, can order anything at any time. On the one hand, it allows the seller access to the global market, while on the other hand, it gives the buyer the option to select products from virtually any area of the globe.

Flexible Business Hours: Because the internet is constantly available, you may set your own business hours. The time limitations that location-based firms face are broken down by e-business.

Speed And Efficiency: Online ordering systems can process payments and orders in real-time, usually faster, more accurately and cheaper than human workers.

14. State three limitations of e-business?

Ans: The three limitations of e-business are:

Online Security Concerns: Many scammers prey on those who conduct business online. Additionally, hackers have an easier time obtaining someone’s financial information. It has a few concerns with security and integrity. This creates skepticism among potential clients.

Product Delivery Time: Product delivery takes time. This lag time often discourages customers. Though efforts are made by the companies to lessen the delivery time. For example, Amazon now assures one-day delivery.

Lack of Personal Touch: As a person cannot touch or feel the product, there are always doubts regarding the quality, size, design, etc. Hence, the sense of humanity and trustworthiness is absent from an e-business paradigm.

15. In detail explain the features of outsourcing?

Ans: Features of Outsourcing are:

Interchangeable Activities: Common or undifferentiated activities can be outsourced whereas unique and distinct activities cannot be outsourced as it needs personal efforts and touch of the management.

Explicit, formal, and codifiable knowledge is required: Although an IT programmer's job can be outsourced, a CEO's position requires management, technical, and human relations skills.

Measurable Activity: You can't outsource something you can't quantify.

Activity is not interconnected to other jobs: A fungible, specialized, and measurable job may not be outsourced if it is linked to other key operations within the company.

Long Answer Questions (5 or 6 marks)

16. Elaborate the steps involved in online trading.

Ans: The process of online trading is explained below:

Step 1 - Registration:  

When you register with an online retailer, you create an 'account.'

A "password" must be entered among the numerous details since the areas relating to one’s "account" and "shopping basket" are password protected.

Step 2 - Placing an order: 

You can add products to the shopping cart by dragging and dropping them.

A shopping cart is an online record of what one has added to his cart while visiting an online store. 

Once you've decided what you want to buy, you may 'checkout.'

Step 3 - Payment Mechanism:

Online purchases can be made in a variety of ways.

Cash-on Delivery: Payment for the goods ordered online may be made in cash at the time of physical delivery of goods.

Cheque: The online vendor may arrange for the customer's cheque to be picked up. The delivery of products may be undertaken after realization of the amount paid. 

Net-Banking Transfer: The funds can be transferred electronically through facilities such as NEFT, RTGS etc.

Credit or Debit Cards: Credit cards allow its holder to make purchases on credit. The amount owed by the cardholder to the online seller is assumed by the card-issuing bank, which then transfers the transaction's amount to the seller's credit. A debit card permits the holder to make purchases up to the amount of money in the linked account. The moment a transaction is made, the amount due as payment is deducted electronically from the card.

Digital Cash: This type of currency has no physical qualities, but it allows you to utilize real money in an electronic format, such as through e-wallets or PayTm.

17. Explain Nature and the need for outsourcing services.

Ans: The nature of outsourcing is:

Activities that are interchangeable or fungible: They can be outsourced, whereas activities that are unique cannot be outsourced.

Activity is not interconnected to other jobs: If a fungible, specialized, and measurable position is linked to other key operations within the organization, it cannot be outsourced. 

Need for outsourcing:

Delimiting the Scope of Business:

Business firms are realizing the usefulness of focusing on just a few areas where they have distinct capabilities or core competence, and contracting out the rest of the activities to their outsourcing partners.

Delimiting  the scope of business enables them to focus their attention and resources on select activities for better efficiency and effectiveness.

Quest of Excellence:

In two ways, outsourcing allows the company to strive for excellence. One, due to their narrow focus, individuals excel in the activities that they can do best.

They also succeed by increasing their capabilities by outsourcing out the remaining tasks to people who excel at them.

Cost Reduction:

Division of labour and specialisation improve quality while also lowering costs.

This occurs when outsourcing partners benefit from economies of scale by providing the same service to multiple organisations.

Cost reduction is also aided by differences in the prices of various production inputs across countries.

Growth through Alliance:

To the extent one can avail of the services of the others, the investment requirements are reduced.

As a result, a company can grow quickly because the same quantity of investible funds creates a big number of firms.

Inter-organizational information sharing and collaborative learning are facilitated by outsourcing.

Economic Development:

Outsourcing, more offshore outsourcing stimulates entrepreneurship, employment and exports in the host counties (i.e., the countries from where outsourcing is done).

Why are e-business and outsourcing referred to as the emerging modes of business? Discuss the factors responsible for the growing importance of these trends?

Ans: E-business and outsourcing have changed the way businesses were done traditionally, these are growing each day, and have a great future ahead as well. E-businesses and outsourcing are innovative concepts which have raised the value of the businesses, facilitated more convenience, and added more efficiency in business activities such as procurement, production, marketing etc. This is why they are called as emerging modes of businesses:

The factors responsible for the growing importance of outsourcing and e business:

They assist in making high-quality products more affordable: The demand for high-quality, custom-made products has risen, and e-commerce and outsourcing are playing an increasingly important role in supplying consumers with what they want at a fair price. E-business and outsourcing assist in achieving the goal of excellence by enabling the manufacture and supply of high-quality products.

Facilitate innovation and technology development: Every firm needs to innovate and develop new ideas and products in order to stay competitive. E-business and outsourcing have emerged as a boon for producers in this setting, as they allow for the ongoing development of company strategies and new technology.

They accelerate the business process: As customer demands expand, it has become important to facilitate trade from anywhere and at any time. E-commerce and outsourcing help to speed up the purchasing and selling procedure around the clock.

They lay the path for efficient after-sales support: It is critical for any firm to cater to its clients' demands. Customers benefit from e-commerce and outsourcing because they can get rapid and effective post-sale services.

18. Www.oLX.in, www.quicker.com etc are examples of websites used to conduct business. Dipti's sofa set got spoiled in the rain. Her friend suggested that she should change the fabric so that it looks new and put it for sale on www.olx.com Dipti followed her friend's advice and got her sofa repaired so that it looks better and uploaded nicely clicked pictures on www.olx.com in without disclosing the fact that it was damaged from inside. She found a customer and sold it for Rs.9,000. After one week the buyer found the real state of the sofa set and called Dipti but she did not answer any of the calls.

(i) Name the type of business in the above case.

Ans: C2C business. 

(ii) Which values did Dipti ignore while selling her sofa set?

Ans: Dipti gave false information about the product. Due to a lack of personal touch, one cannot feel the product before buying. Hence values of honesty and transparency was ignored by Dipti.

(iii) Explain two advantages and disadvantages of e-commerce

Ans:  The advantages and disadvantages are:

Advantages of E-Commerce

No Geographical Boundaries: Anyone, at any moment, can order anything from anywhere. On the one hand, it provides access to the worldwide market for the seller, while on the other side, it allows the buyer to select products from nearly any area of the globe.

Workable Business Hours: Since the internet is always available. E-business eliminates the time constraints that local enterprises face.

Disadvantages of e-commerce

Online Security Concerns: There are many scammers who prey on those who conduct business online. Additionally, hackers have an easier time obtaining a person’s financial information. It has a few concerns with security and integrity. This instills skepticism in the minds of certain potential clients.

Product delivery time: Product delivery takes time. This lag time often discourages customers. On the other hand, businesses are attempting to address these difficulties by offering extremely short delivery times. 

19. Explain briefly the benefits of e-business.

Ans: The benefits of e-business are:

Easy to Set Up: We can set up an online business even by sitting at home if we have the required software, a device, and the internet.

Cheaper than Traditional Business: It is less expensive to start an e-company than it is to start a traditional firm. Furthermore, transaction expenses are significantly reduced.

There are no Geographical Limitations: Anyone can order anything from anywhere at any time. On the one hand, it provides access to the worldwide market for the seller, while on the other side, it allows the buyer to select products from nearly any area of the globe.

Speed and Efficiency: Online ordering systems can process payments and orders in real-time, usually faster, more accurately, and cheaper than human workers.

Transition to a Paperless Society: The internet has significantly reduced reliance on paperwork. Administrative reforms aimed at speeding up the process of giving permissions, approvals, and licenses are being implemented using e-commerce platforms.

20. Difference Between e-Business and Traditional Business.

Ans: The differences Between e-Business and Traditional Business:

21. Explain risks involved in e-business in detail?

Ans: There are various types of risks involved in e-business:

Transaction Risks:

Either the seller or the buyer refuses to have taken or placed the order. This is also known as 'default on order taking/giving.'

It is possible that the planned delivery does not occur, that items are delivered to the incorrect address, or that goods other than those requested are delivered. This could be referred to as "default on delivery."

The seller does not get payment for the items provided, despite the fact that the consumer states that payment was made. This may be referred to as 'default on payment'.

As a result, in e-business, the seller or the buyer may be exposed to risk as a result of order taking/giving failure. 

Data Storage and Transmission Risks:

Data in the systems and on the way is vulnerable to a variety of threats. For nefarious motives or simply for fun/adventure, important data may be stolen or manipulated.

Antivirus software  installed and updated on a regular basis, scans files and discs, and proves helpful in protecting data files, folders, and systems against virus attacks.

During transmission, data could be intercepted. For this, one may use cryptography. Data in the systems and on the way is vulnerable to a variety of threats. 

For nefarious motives or simply for fun/adventure, important data may be stolen or manipulated. The communication can only be deciphered (or decrypted) into 'plaintext' by those who have a secret key.

Risks of Threats to Intellectual Property and Privacy Include:

Once the material is available on the internet, it is no longer considered private. It got more difficult to protect it from being copied after that.

Data provided during online transactions may be shared with others, who may begin flooding one’s inbox with advertising and promotional materials.

Important Questions for CBSE Class 11 Business Studies Chapter 5 ‘Emerging Modes of Business’ - Benefits of the Important Questions and Answers

Emerging Modes of Business is the 5th chapter in CBSE Class 11 Business Studies subject. This chapter is very crucial from the CBSE Class 11 examination point of view as well from knowing the real commerce world point of view, thus we have prepared a series of selective important questions and answers from this particular chapter, but how will it be useful for the CBSE Class 11 students? Check the following to know:

The important questions and answers are prepared by our expert teachers here at Vedantu, thus these questions are prepared after a thorough knowledge of the exam pattern and vitality of the concepts, the students can thus totally rely on these important questions and answers in order to prepare for their exam effectively. 

Important questions and answers will help the students to know the important concepts thoroughly without even referring to their main study book, thus these pdf notes provide extra leverage of knowing only the important crux of the content. 

The Chapter - Emerging Modes of Business in business studies consists of many important concepts, thus the students can get those notes in one pdf only this will ensure total knowledge of the important concepts of the chapter where nothing will be missed out. 

These notes can also be studied before the CBSE Class 11 Business Studies exam in order to revise the important topics of the chapter only, this will help the students to revise faster and in an efficient manner. 

CBSE Class 11 Business Studies Chapter 5 Emerging Modes of Business - Extra Questions (Solved) for Practice

In this section, we will be providing you with some extra questions which will further help you in practice before your Business Studies exam.

1. What is B2E Commerce?

Ans. B2E Commerce means ‘Business to Employee’ where businesses reach out to all the potential and best employees who will upgrade their business to higher levels. 

2. List down the common applications of E-Commerce.

Ans. The common applications of E-Commerce are as follows:

Retail and Wholesale

Online Marketing

Manufacturing

Online Booking

Online Publishing

Digital Advertising

How to Study Business Studies? Tips to Study Better

Study the context of the chapter well. 

Practice with HOTS types of questions and answers (High Order Thinking Skills).

Know the main crux of the chapter. 

Study the objectives, benefits, and disadvantages of the topics well. 

Study the previous year’s question papers.

Study from reliable notes like CBSE Class 11 Business Studies Revision Notes . 

With the help of these important questions and answers from CBSE Class, 11 Business Studies Chapter 5 - Emerging Modes of Business will help the CBSE Class 11 students to prepare for their exam in a full-fledged manner. 

Students are advised to download the free-to-download pdf and enjoy free learning from this content. Also, they are suggested to take note of suggested tips to study business studies better. 

FAQs on Important Questions for CBSE Class 11 Business Studies Chapter 5 - Emerging Modes of Business

1. What are emerging business models?

Emerging modes of business refer to new ways of doing business, such as e-business and outsourcing. Business is a type of activity that aims to create utility or value in the form of goods and services that consumers and businesses acquire to fulfil their needs and desires. Each mode has its own set of benefits and features. We must study each of them in great detail to get a better understanding of how businesses function in today’s world.

2. What are e-business and its benefits Class 11?

An e-business strategy attempts to reduce operational expenses while increasing productivity and improving the bottom line by connecting internally and externally through the internet, intranet, or extranet. It allows greater customer responsiveness, transparent company communication, and enhanced vendor connections. Electronic commerce can be conducted using either online storefronts or marketplaces. It is possible to purchase and sell products and services online through the use of a marketplace website. Among the most popular online markets are Amazon, eBay and so on. For revision notes and thorough explanations, visit Vedantu.

3. What do you mean by e-commerce?

E-commerce (electronic commerce) refers to the process of purchase and sale of goods and services, as well as the transaction and the transmission of cash and data, through an electronic network, most often the internet. Some major examples are Business-to-business (B2B), business-to-consumer (B2C), and consumer-to-business transactions, and so on, which are very popular these days. E-commerce is one of the major sectors of business that is emerging at a very rapid pace these days.

4. How can I download the PDF file for the Solutions of NCERT Class 11 Business Studies Chapter 5?

The solutions are easily available on the Vedantu site. 

Visit the page Important Questions for CBSE Class 11 Business Studies Chapter 5.

The webpage with Vedantu’s solutions for Class 11 Business Studies Chapter 5 will open.

To download this, click on the Download PDF button and you can view the solutions offline. 

All other types of problems and solutions with their plausible explanations are also provided on the Vedantu website and on the Vedantu app at free of cost.

5. Why is Outsourcing called the emerging model of business?

Outsourcing is a new way of doing business. It's quickly becoming a popular business model. Companies are progressively outsourcing one or more of their processes that can be carried out more efficiently and effectively by others. It allows an organization to focus on its core tasks while outsourcing less critical duties to specialized firms. Company self-sufficiency is no longer the norm. Normal company tasks are outsourced, but in recent years even some essential functions have been outsourced.

CBSE Class 11 Business Studies Important Questions

Cbse study materials.

• NCERT Solutions
• NCERT Class 11
• NCERT Class 11 Business Studies
• Chapter 1: Business Trade And Commerce

NCERT Solution for Class 11 Business Studies Chapter 1 - Business, Trade and Commerce

NCERT Solutions are considered an exceptionally helpful book while preparing for the CBSE Class 11 Business Studies examinations. This study resource contains in-depth knowledge, and the Solutions collated by the subject matter experts are no different.  NCERT Solutions for Class 11 Business Studies Chapter 1 – Business, Trade And Commerce briefly introduces the basic concepts in Business Studies.

Download PDF Of Ncert Solution for Class 11 Business Studies Chapter 1 – Business, Trade And Commerce

Access the NCERT Solution for Class 11 Business Studies Chapter 1 – Business, Trade and Commerce

Short Questions for NCERT Business Studies Solutions Class 11 Chapter 1

1. List any five major commercial cities of ancient India.

Commercial cities of Ancient India are given below:

1. Pataliputra

3. Indraprastha

4. Mohenjodaro

2. What is Hundi?

Hundi is a financial instrument that was developed in Medieval India to carry out transactions related to trade and credit. It is an unconditional order in writing made by a person directing another to pay a certain sum of money to a person named in the order. It is capable of being changed through transfer by valid negotiation.

3. List the major exports and imports in ancient India.

Items exported from India were spices, wheat, sugar, indigo, opium, cotton, parrot, sesame oil, live animals, animal products such as hides, skin, horns, furs, tortoise shells, and other materials like sapphires, pearls, quartz, crystal, lapis, granites, lazuli, turquoise and copper.

Items imported into India were horses, animal products, Chinese silk, flax and linen, wine, glass, gold, silver, tin, lead, copper, rubies, coral, amber, etc.

4. What were the different types of Hundi in use by traders in ancient times?

Types of hundi are as follows:

1. Shah Jog Hundi: Payable to a respectable man

2. Jokhmi Hundi: It is a type of hundi which is applicable to goods transported by ship

3. Nam Jog Hundi: Payable to the named party or his order

4. Dhani Hundi: Payable to the owner of hundi

5. Jawabi Hundi: A type of hundi that resembles a money order.

6. Darshani Hundi: Payable on sight

7. Miadi Hundi or Muddati Hundi: Hundi that is payable after a specified period of time

5. What do you understand by maritime trade?

A kind of trade that involves the transportation of goods by sea using ships as the primary medium is called maritime trade. There are specific regulations for this kind of trade as there is risk involved in transporting goods by sea.

6. State the different types of economic activities.

Various economic activities are as follows:

1. Profession: These are activities that require specialised skills and knowledge, and people involved in these are known as professionals.

2. Employment: It is the type of economic activity where people get paid for the service they provide, and they are known as employees.

3. Business: It is the economic activity that deals with the trading of goods and services with a motive to earn profit.

7. Why is business considered an economic activity?

Business is said to be an economic activity as the sole purpose of starting a business is to earn a livelihood and also make a profit from the activity. Hence, it is considered to be an economic activity.

8. State the meaning of business.

Business is the occupation where people engage themselves in activities that are related to purchase or production and sale of goods and services with the sole purpose of earning profit, and therefore produce or sell goods and services that are in demand.

9. How would you classify business activities?

Business activity can be classified as follows:

1. Industry

2. Commerce

Industry: It involves activities that are concerned with the processing of raw materials to shape them into the final product. The role of an industry is to provide value to the raw material so that it can be consumed by the end users (consumers). Industries are classified as primary, secondary and tertiary based on the functions they perform.

Commerce: It is mainly concerned with trading and related activities. It includes the exchange of goods and services. Commerce deals with two types of activities: trade and auxiliaries to trade. When goods are bought and sold, it is referred to as trade, and auxiliaries to trade involve activities that include banking, transportation, advertising, and communication. Commerce provides the necessary link that needs to exist between producers and consumers.

10. What are the various types of industries?

Industries can be broadly categorized into three types:

1. Primary Industries: These types of industries focus on getting raw materials; examples are mining, fishing and farming.

2. Secondary Industries: Such industries mainly involve the manufacturing of goods from raw materials and include the automobile,, steel and electronics industry.

3. Tertiary Industries: These industries provide services and support to primary and secondary industries with activities related to trade.

11. Explain any two business activities which are auxiliaries to trade.

Activities that facilitate the exchange of goods and services are referred to as auxiliaries to trade. Two examples are given below:

1. Banking and Finance: Funds are necessary for acquiring assets, purchasing raw materials and meeting other expenses. These funds can be obtained from a bank. Therefore, banking helps business activities to meet the required funds.

2. Advertising: It is an important component of marketing that involves the promotion of products, and accurate promotion helps reach potential viewers, which will result in sales.

12. What is the role of profit in business?

Profit is the only purpose for which business is done. Without profit, a business will not sustain itself for a long time. For a business to operate on a regular basis, a part of the profit needs to be reinvested. It helps in the growth of the business. The role of profit in a business is that it is necessary for the expansion of the business.

13. What is business risk? What is its nature?

Business risk refers to the possibility of earning inadequate profits or sustaining losses due to unforeseen or unexpected circumstances. It can happen when the demand for a particular product declines due to increased competition or changes in customer preferences.

The nature of business risks are:

1. Profit related to risk: Profit is obtained as a reward for the risk taken in business.

2. Degree of risk taken depends upon the scale of operation of the business.

3. Risk is an essential part of any business.

4. Business risk arises due to uncertainties in business.

Long Questions for NCERT Business Studies Solutions Class 11 Chapter 1

1. Discuss the development of indigenous banking system in Indian subcontinent.

The indigenous banking system played a prominent role in lending money and also in financing domestic and international trade with the help of currency and later with letter of credit. As the banking system developed, people began depositing precious metals with individuals who were known as Seths. Money became the means that manufacturers could use to produce more goods. Later, documents in the form of Hundi and Chitti were used for carrying out monetary transactions. In ancient India, intermediaries played a prominent role in trade promotion. The financial security offered by them helped in taking risks in foreign trade. The institutions such as of Jagat Seth also exercised great influence during the period of the Mughals and later in the time of the East India Company. The availability of loans and the rise in credit transactions helped in the growth of commercial establishments.

India enjoyed a great balance of trade, with exports holding the upper hand in comparison to imports. This system helped manufacturers, traders and merchants get funds for expansion and development. Industrial and commercial banks evolved to become institutions that financed trade and commerce, and agriculture banks provided short and long-term loans to finance those involved in agriculture activities.

2. Define business. Describe its important characteristics.

Business is the occupation where people engage in activities related to the purchase or production and sale of goods and services with the sole purpose of earning a profit, therefore producing or selling goods and services that are in demand.

Characteristics of business are given below:

1. Business is considered to be an economic activity as the sole purpose of starting a business is to earn profit.

2. Business deals with procuring raw materials and converting them into finished products and selling to consumers.

3. The sustainability and future growth of a business are determined by the profit it is earning.

4. Business involves the exchange of goods and services using a common medium, i.e., money.

5. Any business, whether small or big, will face business risks.

6. There will be uncertainty of returns as the business may incur loss or gain profit.

3. Compare business with profession and employment.

4. Define industry. Explain various types of industries giving examples.

Industry refers to the economic activities that convert resources into useful goods. It involves the use of machines and technical skills, which are used for producing a variety of goods, breeding animals, etc. There are three types of industries:

1. Primary Industries: These types of industries deal with products that are obtained from natural sources. The main purpose of such industries is to convert raw material into a consumable form. Examples of such industries are farming, hunting, mining, and fishing industries. Primary industries can be classified into two types based on the activities performed.

a. Extractive Industries: These industries deal with products that need to be refined so that they can be used in other industries. Examples are mining and fisheries.

b. Genetic Industries: These industries deal with breeding plants and animals and using them for further use.

2. Secondary Industries: These industries deal with the manufacturing of products; they acquire raw materials and convert them into goods to which further value can be added. Such types of industries can be categorised as follows:

a. Manufacturing Industries: Here, the raw materials get converted into finished products to become readily usable, such as petroleum, wax obtained from mineral oil, etc.

b. Synthetic Industries: These combine raw materials to form a new product. An example is the cosmetic industry.

c. Processing Industries: Here, the raw material is processed and purified in order to arrive at a final product. Examples are the paper and sugar industries.

d. Assembling Industries: Combining various components in order to arrive at the final product is the speciality of assembling industries. Examples are the electronics industry, automobile companies and construction companies.

3. Tertiary Industries: These industries serve as the facilitator of primary and secondary industries. These industries are mainly involved in providing service to the industries; examples are baking and transportation.

5. Describe the activities relating to commerce.

There are two types of activities in commerce: (i) trade and (ii) auxiliaries to trade.

Buying and selling of goods is called trade, whereas auxiliaries to trade involve activities such as banking, communication, transportation and advertising. Commerce enhances the link between consumers and producers.

1. Banking and Finance: It is one of the most important requirements to run any business. Without finance, the free movement of goods is restricted. A banking arrangement helps in the availability of credit to traders, thus acting as an auxiliary to trade.

2. Warehousing: It refers to storing of goods till the time it is ready to be transported. Warehousing ensures proper storage and facilitates the easy availability of goods.

3. Transportation: It helps producers in purchasing goods and other necessary items from different places and selling them in different areas. It helps in the buying and selling of goods.

4. Advertising: Advertisements through various channels, such as radio, TV, etc., help in reaching the information to the audience and increaseing sales.

5. Insurance: There will be risks in business, and to cover against them, you need to get insured.

6. Explain any five objectives of business.

Business objectives can be discussed as follows:

1. Maximum Profit: The only motive for doing business is to earn a profit. Growth prospects can be determined by the capacity to earn profits. The profit earned can be reinvested to earn higher growth.

2. Market Share: A business will have competition, and by staying ahead of competitors, a business develops a market share. Maximum market share can be captured by providing quality products at reasonable prices.

3. Worker performance: A business will perform at its best if the workers are motivated and satisfied. It requires a healthy working environment for the workers to make a great contribution.

4. Innovation: Innovation is the key to cutting down costs while improving performance, and by doing this, a business can stay ahead of its competitors.

5. Social Responsibility: A business has certain responsibilities towards society, including removing poverty, unemployment, pollution, etc. Fulfilling those responsibilities helps a business to earn goodwill.

7. Explain the concept of business risk and its causes.

Business risk refers to the possibility of earning inadequate profits or losses due to unforeseen or unexpected circumstances. It can happen when the demand for a particular product declines due to increased competition or changes in customer preferences. It is very difficult to determine customer preferences as they are subject to change.

Business risk is of two types, namely pure business risk and speculative business risk.

a. Pure Business Risk: In this type of risk, there is a chance of loss or no loss whatsoever. Such risks can be associated with theft, various natural calamities and fire.

b. Speculative Business Risk: In this type of risk, there is an equal chance of earning profit or incurring loss. Such type of risk arises due to changes in government policy, competitor’s policy, price change or a change in consumer preferences.

Business risk is caused due to the following as discussed below:

1. Economic Causes: These types of business risks arise due to the uncertainty surrounding the changes in the policies of competitors, price changes or changes in the preferences of consumers.

2. Natural causes: Natural calamities, such as floods, earthquakes, and famine can cause extensive loss to a business. Such risks are beyond our control.

3. Human causes: These are caused by negligence on the part of humans, like carelessness, riots, and strikes.

4. Other causes: Some events are unpredictable, such as political disturbances and interest and exchange rate fluctuations.

8. What factors are to be considered while starting a business? Explain.

It is common for a business to check all the aspects before starting operations. Here are some of the important points to consider:

1. Line of Business: This helps determine the line of business, as it will help boost confidence.

2. Scale of business: This determines the scale on which the business will be run.

3. Location: The location for setting up a business requires considering factors such as cheap labour, availability of raw materials, good transportation facilities, sufficient power and infrastructural facilities.

4. Finance: Business is impacted in every step by finance – from purchasing raw materials to machinery and then the further investments needed for growth. Therefore, raising funds is necessary for business.

5. Efficiency of Workforce: A trained workforce is a prerequisite to carrying out different business activities; therefore, identifying a skilled workforce is a must before starting a business.

6. Physical requirements of business: These include the tools, machinery and technology that increase business efficiency. So it should be chosen as per the nature and scale of the business.

Concepts covered in this chapter:

The concepts covered in Chapter 1 of NCERT Class 11 Solutions Business Studies are –

• Meaning of Business
• Indigenous banking system
• Rise of intermediaries
• Merchant corporation
• Major trade centers
• Characteristics of business
• Classification of business activities
• Meaning of industry

NCERT Solutions for Class 11 Business Studies Chapter 1 provide a broad range of illustrative examples, which help the students to comprehend and learn quickly. The above-mentioned are the illustrations for the Class 11 CBSE syllabus. For more solutions and study materials of NCERT solutions for Class 11 Business studies , visit BYJU’S or download the app for more information and the best learning experience.

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Monday 12 September 2016

Business studies case studies class 11; chapters 3,4 and 5, 14 comments:.

Sir inke solutions kha milenge

Sir where are the answers of all these questions

Yes sir we want answers

anssererdsd

sir answers pls

answer de na

Ans. Dasso yrr

Give answer of these case studies

answers bhej do yrr

Sir answer kaha h

Amul is a big brand now. Read how supply chain of amul work.

Thank you for sharing amazing case studies related to business. Case Studies For Small Businesses

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Class 11th Business Studies - Social Responsibilities of Business and Business Ethics Case Study Questions and Answers 2022 - 2023

By QB365 on 09 Sep, 2022

QB365 provides a detailed and simple solution for every Possible Case Study Questions in Class 11 Business Studies Subject - Social Responsibilities of Business and Business Ethics, CBSE. It will help Students to get more practice questions, Students can Practice these question papers in addition to score best marks.

QB365 - Question Bank Software

Social responsibilities of business and business ethics case study questions with answer key.

11th Standard CBSE

Final Semester - June 2015

Business Studies

Maruti Suzuki strives to minimize the carbon footprint of its manufacturing facilities, products and supply chain operations. The Company believes that investing in environment friendly technologies makes business sense as it brings good returns in the medium to long term. The environment policy of the Company promotes energy conservation, 3Rs (Reduce, Reuse and Recycle),green procurement, environment friendly mobility and environment consciousness among its direct stakeholders. Going beyond compliance, the Company works closely with its parent company, Suzuki Motor Corporation, to introduce the latest environment friendly technologiesin India, much ahead of statutory requirements. Maruti Suzuki became the first automobile company in India to register a Clean Development Mechanism (CDM) project with the United Nations Framework Convention on Climate Change (UNFCCC). In due course, the Company will earn tradable carbon credits. The Company sends all its hazardous waste to the cement industry for co-processing. All new vehicles are free of hazardous substances and comply with European End of Life vehicle regulations. The Company is working towards continuously improving the fuel efficiency of its cars. The Company has designed and implemented various initiatives to achieve zero injury and fatality. These included a rigorous work permit system and an online incident reporting system called Work Safe Online, through which incidents including nearmiss cases are captured and reported. The Safety and Welfare Department ensures workplace safety, undertakes awareness and training programmes and executes a safety activity plan that is planned and rolled out each month. In addition to plant level safety committees, departmental safety committees have been formed. The Central Safety Leadership Council(CSLC)comprises top management from all business verticals and reviews safety performance of the Company on a quarterly basis. All contractors and service providers working within the Company premises are required to observe 'Safety, Health and Environment' conditions. Separate training and awareness sessions are organised to sensitize them on occupational safety. Source: https: / / www.marutisuzuki.com/social-performance.aspx Quoting lines from the above passage, mention social responsibilities that Maruti Suzuki is fulfilling.

Maruti Suzuki strives to minimize the carbon footprint of its manufacturing facilities, products and supply chain operations. The Company believes that investing in environment friendly technologies makes business sense as it brings good returns in the medium to long term. The environment policy of the Company promotes energy conservation, 3Rs (Reduce, Reuse and Recycle),green procurement, environment friendly mobility and environment consciousness among its direct stakeholders. Going beyond compliance, the Company works closely with its parent company, Suzuki Motor Corporation, to introduce the latest environment-friendly technologies in India, much ahead of statutory requirements. Maruti Suzuki became the first automobile company in India to register a Clean Development Mechanism (CDM) project with the United Nations Framework Convention on Climate Change (UNFCCC). In due course, the Company will earn tradable carbon credits. The Company sends all its hazardous waste to the cement industry for co-processing. All new vehicles are free of hazardous substances and comply with European End of Life vehicle regulations. The Company is working towards continuously improving the fuel efficiency of its cars. The Company has designed and implemented various initiatives to achieve zero injury and fatality. These included a rigorous work permit system and an online incident reporting system called Work Safe Online, through which incidents including nearmiss cases are captured and reported. The Safety and Welfare Department ensures workplace safety, undertakes awareness and training programmes and executes a safety activity plan that is planned and rolled out each month. In addition to plant level safety committees, departmental safety committees have been formed. The Central Safety Leadership Council(CSLC)comprises top management from all business verticals and reviews safety performance of the Company on a quarterly basis. All contractors and service providers working within the Company premises are required to observe 'Safety, Health and Environment' conditions. Separate training and awareness sessions are organised to sensitize them on occupational safety. Source: https: / / wwnw.marutisuzuki.com/social-performace.aspx Do you think it will affect earning capacity of the company adversely? Justify your answer.

Ten years ago only about a dozen Fortune 500 companies issued a CSR or sustainability report. Now the majority does. More than 8,000 businesses around the world have signed the UN Global Compact pledging to show good global citizenship in the areas of human rights, labor standards and environmental protection. The next generation of business leaders is even more likely to prioritize CSR. According to data released this month by Net Impact, the nonprofit that aims to help businesses promote sustainability, 65% of MBAs surveyed say they want to make a social or environmental difference through their jobs. Consumer Protection Act, 1986 and jago grahak jago campaigns have made consumers aware of their rights and businesses cannot afford to ignore their duties towards consumers. Today, amid a lingering recession that has dented corporate profits and intensified pressure from shareholders, companies are devising new CSR models. Rather than staffing a modest CSR department - and slapping it on the org chart as a small offshoot of the public relations (PR) or philanthropy division - many companies are instead trying to embed CSR into their operations because they have realized threat social interest and business interest are closely connected. Workers are no more illiterate. They are aware of their rights and in these situations, companies cannot afford to ignore their duties towards labour. Quoting lines from the above passage clarify reality of social responsibility.

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Social responsibilities of business and business ethics case study questions with answer key answer keys.

(a) Concern for environment : That investing in environment friendly technologies makes business sense as it brings good returns in the medium to long term. The environment policy of the Company promotes energy conservation, 3 Rs (Reduce, Reuse and Recycle),green procurement, environment friendly mobility and environment consciousness among its direct stakeholders. (b) Optimum Utilization of national Resources: The Company sends all its hazardous waste to the cement industry for co-processing. All new vehicles are free of hazardous substances and comply with European End of Life vehicle regulations. The Company is working towards continuously improving the fuel efficiency of its cars. (c) Safety of employees: The Company has designed and implemented various initiatives to achieve zero injury and fatality. These included a rigorous work permit system and an online incident reporting system called Work Safe Online, through which incidents including near-miss cases are captured and reported. The Safety and Welfare Department ensures workplace safety, undertakes awareness and training programmes and executes a safety activity plan that is planned and rolled out each month. In addition to plant level safety committees, departmental safety committees have been formed. The Central Safety Leadership Council (CSLC) comprises top management from all business verticals and reviews safety performance of the Company on a quarterly basis. All contractors and service providers working within the Company premises are required to observe 'Safety, Health and Environment' conditions. Separate training and awareness sessions are organised to sensitize them on occupational safety.

No, it will not affect earning capacity of the company adversely. (a) No doubt, it involves cost but it will increase sales as people will prefer to buying fuel efficient cars. (b) Recycling and reuse will reduce cost. (c) Safety of employees will increase employees' morale and motivation. It will increase their productivity and employee turnover will decrease.

(a) Threat of Public Regulation: Ten years ago only about a dozen Fortune 500 companies issued a CSR or sustainability report. Now the majority does. More than 8,000 businesses around the world have signed the UN Global Compact pledging to show good global citizenship in the areas of human rights, labor standards and environmental protection. (b) Development of Professional Managerial class: According to data released this month by Net Impact, the nonprofit that aims to help businesses promote sustainability, 65% of MBAs surveyed say they want to make a social or environmental difference through their jobs. Consumer Protection Act, 1986and jago grahakjago campaigns have made consumers' aware oftheir rights and businesses cannot afford to ignore their duties towards consumers. (c) Relationship between social interest and public interest: Today, amid a lingering recession that has dented corporate profits and intensified pressure from shareholders, companies are devising new CSR models. Rather than staffing a modest CSR department - and slapping it on the org chart as a small offshoot of the public relations (PR) or philanthropy division - many companies are instead trying to embed CSR into their operations because they have realized threat social interest and business interest are closely connected. (d) Pressure of labour movement: Workers are no more illiterate. They are aware of their rights and in these situations, companies cannot afford to ignore their duties towards labour.

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