case study deloitte

Practice a case

Case interviews represent real client engagements giving you insight into our approach and the work we do. It also gives you an opportunity to demonstrate clear thinking, practical judgment, and a professional demeanor, while helping us assess your thought process, creativity, and comfort with ambiguity.

How to use this tool:.

You will be presented with an example of a real-life business situation, along with a series of questions.

Answer each question to the best of your ability, then check your work.

At any time, you can access the business situation in the upper right corner.

Please note: This is not an assessment and we do not track your responses or results. You can practice as often as you'd like.

Completion time: 15/20 min

Practice a case interview

Please note that cases may differ in format and level of detail depending on the duration of the interview, but remember in the actual interview, we will be looking at your ability to think through a problem versus any specific technical skill or subject matter knowledge.

Tell us a little about yourself.

I am an advanced degree student, i am an undergraduate  student, i am an undergraduate student, choose your intended area in order to access cases related to it, strategy  cases, finance strategy: federal health agency, leadauto: market expansion, talent management: federal civil cargo protection bureau,   previous, business technology solution cases, strategy cases, architecture strategy: federal finance agency, medx: the smart pill bottle, business technology solution cases , engagement strategy: federal agency v, recreation unlimited, strategic vision: federal benefits provider.

Case interview tips

Cases can help us assess a candidate across multiple dimensions, and your answers should project clear thinking, practical judgment, and a professional demeanor. Apply this five-step approach while working through the case interview:

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• Hacking the Case Interview

Deloitte case interviews are the most difficult part of the interview process. Deloitte interviews are comprised of case interviews, a group case interview, and behavioral or fit interview questions. You will need to pass every single Deloitte case interview in order to land a job offer.

In this comprehensive article, we’ll cover exactly what to expect in your upcoming Deloitte interview and how to best answer all of the different types of questions, including Deloitte case interviews. We’ll cover in detail:

• Deloitte interview process
• What is a Deloitte case interview?
• What does a Deloitte case interview assess?
• How to solve Deloitte case interviews
• The different types of Deloitte case interviews
• Examples of Deloitte case interviews
• Deloitte case interview tips
• How to prepare for Deloitte case interviews
• How to solve the Deloitte group case interview
• Deloitte behavioral and fit interview questions
• Recommended Deloitte case interview resources

If you’re looking for a step-by-step shortcut to learn case interviews quickly, enroll in our case interview course . These insider strategies from a former Bain interviewer helped 30,000+ land consulting offers while saving hundreds of hours of prep time.

Deloitte Interview Process

The Deloitte interview process typically consists of two rounds of interview that include case interviews, a group case interview, and behavioral or fit interview questions. The entire interview process can take anywhere from one week to a few months.

Given its size, Deloitte may have a different interview process depending on the country or the office that you are interviewing for. However, the most common interview process consists of two rounds of interviews following the submission of your Deloitte resume .

• First round interviews : you will have one 30 to 45-minute behavioral interview and one or two 30 to 45-minute case interviews.
• Final round interviews : you will have a 30 to 45-minute behavioral interview, a 30 to 45-minute case interview, and a one hour group case interview

There are three important distinctions between your first round Deloitte interview and your final round Deloitte interview.

One, your interviewers will likely be more senior people at Deloitte. This means that the case interviews you receive may be a bit less structured and more qualitative in nature. The case interview may feel more like a discussion where you and the interviewer are discussing your opinions and ideas on a business problem.

Two, there will be more of an emphasis on assessing your fit with the firm. The first round interview is primarily used as a screener to determine whether or not you can solve case interviews effectively and whether or not you have the potential to be a great consultant.

Final round interviews will also continue to assess this, but interviewers will also be determining whether or not you would be a great fit with the office. Are you coachable and easy to work with? Are you collaborative? These are a few of the qualities that interviewers want to see.

Three, your interviewers may read the notes that your interviewers wrote during your Deloitte first round interview. If there was a particular area of the case interview that you struggled with, interviewers may want to test you again on it to make sure that it is not a significant weakness.

What is a Deloitte Case Interview?

A Deloitte case interview, also known as a “case” for short, is a 30 to 60-minute exercise in which you and the interviewer work together to develop a recommendation or answer to a business problem.

These business problems can be anything that real companies face:

• How can Amazon increase its profitability?
• What can Apple do to increase customer retention?
• How should Tesla price its new electric vehicle?
• Where should Disney open another Disneyland theme park?

Deloitte case interviews simulate what the consulting job will be like by placing you in a hypothetical business situation. Cases simulate real business problems that consulting firms solve for their clients. Many Deloitte case interviews are based on actual projects that interviewers have worked on.

While consulting projects typically last between 3 to 9 months, case interviews condense solving the business problem into just 30 to 45 minutes.

Deloitte case interviews can cover any industry, including retail, consumer packaged goods, financial services, energy, education, healthcare, government, and technology.

They can also cover a wide range of business situations, including entering a new market, launching a new product, acquiring a company, improving profitability, and growing revenues.

Although Deloitte case interviews cover a wide range of industries and business situations, no technical or specialized knowledge is needed. Unless you are interviewing for a consulting firm that specializes in a particular industry or function, cases are designed to be solved by someone that has general business knowledge.

Nailing your Deloitte case interviews is critical to get a job at Deloitte. There is no way to get a Deloitte job offer without passing your case interviews.

What Does a Deloitte Case Interview Assess?

Deloitte case interviews assess five different qualities or characteristics: logical and structured thinking, analytical problem solving, business acumen, communication skills, and personality and cultural fit.

1. Logical and structured thinking : Consultants need to be organized and methodical in order to work efficiently.

• Can you structure complex problems in a clear, simple way?
• Can you take tremendous amounts of information and data and identify the most important points?
• Can you use logic and reason to make appropriate conclusions?

2. Analytical problem solving : Consultants work with a tremendous amount of data and information in order to develop recommendations to complex problems.

• Can you read and interpret data well?
• Can you perform math computations smoothly and accurately?
• Can you conduct the right analyses to draw the right conclusions?

3. Business acumen : A strong business instinct helps consultants make the right decisions and develop the right recommendations.

• Do you have a basic understanding of fundamental business concepts?
• Do your conclusions and recommendations make sense from a business perspective?

4. Communication skills : Consultants need strong communication skills to collaborate with teammates and clients effectively.

• Can you communicate in a clear, concise way?
• Are you articulate in what you are saying?

5. Personality and cultural fit : Consultants spend a lot of time working closely in small teams. Having a personality and attitude that fits with the team makes the whole team work better together.

• Are you coachable and easy to work with?
• Are you pleasant to be around?

All of these five qualities can be assessed in just a 30 to 60-minute Deloitte case interview. This is what makes case interviews so effective in assessing consulting candidates.

How to Solve Deloitte Case Interviews

Deloitte case interviews are candidate-led. You will be in the driver’s seat of the case interview and will be expected to ask the right questions, probe for data, and propose each next step to solve the case.

In a Deloitte case interview, you are not assessed on whether or not you have the correct answer. Instead, Deloitte uses case interviews to assess six different qualities:

• Problem solving : Can you decompose a problem into smaller, more manageable questions?
• Analytical ability : Can you draw the right insights from data and information?
• Strategic thinking : Do you have a sharp business acumen and practical business judgment?
• Logical thinking : Are you structured, organized, and rational in the way that you think?
• Creativity : Can you generate interesting or unique ideas and solutions?
• Professional demeanor : Are you calm, confident, and articulate?

Our step-by-step guide to case interviews is presented in the video below. We highly recommend watching that video in its entirety. 

On Deloitte's case interview website , they recommend taking five   steps to solve a case interview:

1. Understand the issue and ask clarifying questions

The most important part of the case interview is to make sure you understand the business issue and the objective of the case. The quickest way to fail a case interview is to answer or address the wrong business problem. 

Therefore, if either the business issue or objective of the case is unclear, make sure to ask clarifying questions.

2. Identify the underlying assumptions

Next, you’ll need to decompose the overall business problem into smaller, more manageable issues. Identify what would need to be true in order for you to recommend a particular course of action.

To do this, it will be helpful to put together a framework, which is a tool that helps you organize your ideas and thoughts into different categories. For a complete guide on how to create tailored and unique frameworks for each case, check out our article on case interview frameworks .

3. Summarize specific issues and findings

Afterwards, you’ll begin investigating different issues or areas of your framework. After investigating each one, it is important that you summarize the key takeaways or insights that you uncovered.

Connect these findings back to the overall business problem and explain how your findings impact your potential recommendation.

4. State your recommendations

Once you have gathered enough evidence and support for your recommendation, you will need to present your recommendation in a clear and concise way.

Start by giving a firm recommendation. Then, provide the three major reasons that support your recommendation. This should summarize most of the important findings from the case.

5. Outline next steps and the expected results or impact

After delivering a recommendation, you should propose potential next steps that you would take if you had more time or data. What would you need to know to further strengthen your recommendation or make you more confident in your answer?

You can also talk about the expected results or impact of your recommendation. This may also have implications on potential next steps, such as analyzing the risks or quantifying the financial benefits. 

The Different Types of Deloitte Case Interviews

There are three different types of Deloitte case interviews, one type for each of Deloitte's consulting groups:  

• Strategy & Operations : primarily focused on corporate strategy, supply-chain improvement, business model transformation, and process improvements. The work that this group does is most similar to the work that McKinsey, BCG, and Bain do
• Business Technology : primarily focused on digital strategy, delivery of information technology programs, and building tech-based solutions for clients
• Human Capital : primarily focused on organization transformation, change management, corporate learning and development, and diversity and inclusion

The type of case that you get depends on what group you are interviewing with. 

For example, If you are interviewing with the Strategy & Operations group, you’ll get a strategy or operations case . You may be asked to determine whether to enter a new market, launch a new product, or make an acquisition.

If you are interviewing with the Technology group, you’ll get a technology or IT case. You may be asked to determine whether to roll out a new IT system, how to assess different technologies, or how to best coordinate an IT transformation.

If you are interviewing with the Human Capital group, you may be asked to determine the optimal organization structure, how to better incentivize employees to perform better, or how to save payroll costs.

Examples of Deloitte Case Interviews

Below are practice cases created by Deloitte. We recommend working through these so that you know exactly what to expect in your Deloitte case interview.

For undergraduates:

• Engagement Strategy: Federal Agency V (strategy case)
• Recreation Unlimited (strategy case)
• Strategic Vision: Federal Benefits Provider (strategy case)
• MedX: The Smart Pill Bottle (business technology case)
• Architecture Strategy: Federal Finance Agency (business technology case)

For advanced degree students:

• Finance strategy: Federal Health Agency (strategy case)
• Talent Management: Federal Civil Cargo Protection Bureau (strategy case)

For more practice, check out our article on 23 MBA consulting casebooks with 700+ free practice cases .

  Deloitte Case Interview Tips

Below are eight of Deloitte's case interview tips to help you improve your case interview performance.

Tip #1: Take notes

While the interviewer is providing you with the case background information, take notes on the most important pieces of information. Pay particularly close attention to the context, company, and case objective.

Tip #2: Make sure you understand the case question

Answering or addressing the wrong business problem is the quickest way to fail a case interview. The most important thing is understanding what the business issue is and what overall question you’ll be expected to answer at the end of the case. 

Tip #3: Ask questions

Do not be afraid to ask questions. You will not be penalized for asking questions that are important and relevant to the case. 

Great questions to ask include asking for the definition of an unfamiliar term, asking questions that clarify the objective of the issue, and asking questions to strengthen your understanding of the context or company.

Tip #4: After you develop a framework, develop an initial hypothesis

A hypothesis is an educated guess on the answer based on the data and information that you have so far. It helps guide your analysis and keeps you on the right track.

After developing a framework, try to develop a hypothesis to help you decide what area of your framework you should explore first.

Tip #5: Take time to structure your thoughts

When asked a question in a case interview, don’t always start answering immediately. Instead, take the time to process the question and develop an organized and structured way to answer it. It is acceptable to ask the interview for a brief moment to collect your thoughts.

Your answer will likely be much stronger if you give yourself time to think. 

Tip #6: Present a clear, logical story for your recommendation

Remember that consultants need to convince clients to follow their proposed recommendations. Being articulate and persuasive are necessary skills for consultants.

When you deliver your recommendation, try to make it a coherent story. This will make your recommendation easier to follow and more compelling.

Tip #7: Walk the interviewer through your thinking and explain assumptions

You do not get any points for the ideas and thinking that you do not communicate. Therefore, you should make every effort to talk through your thoughts out loud.

Walk the interviewer through what you are thinking. Explain why you have made particular decisions. State your assumptions. This makes it easier for the interviewer to provide feedback or hints to help you out.

Tip #8: Engage the interviewer in a business conversation

Remember that a case interview is a collaborative exercise. You should not be dismissing the feedback and suggestions that the interviewer provides you. They may be trying to help steer the case in the right direction or provide you with hints when you get stuck.

Treat the interviewer as your teammate and turn the case interview into a business conversation.

How to Prepare for Deloitte Case Interviews

There are seven steps to preparing for Deloitte case interviews.

1. Understand what a case interview is

The first step in preparing for Deloitte case interviews is to understand exactly what case interviews are.

When you are familiar with what case interviews are, it is important to know what a great Deloitte case interview performance looks like.

Knowing what a great Deloitte case interview performance looks like will facilitate how quickly you learn case interview strategies in the next step.

Before continuing onto the next step, you should be familiar with:

• The overall objective of a case interview
• The structure and flow of a case interview
• The types of questions you could get asked
• What a great case interview performance looks like

2. Learn the right strategies

Now that you have sufficient background knowledge, the next step in preparing for Deloitte case interviews is to learn the right strategies to build good case interview habits.

It is much more effective to learn the right case strategies the first time than to learn poor strategies and try to correct them later.

The quickest, most efficient way to learn these strategies is to go through our Comprehensive Case Interview Course .

If you prefer reading case interview prep books instead, the three I recommend are:

• The Ultimate Case Interview Workbook
• Case Interview Secrets

Hacking the Case Interview provides strategies on exactly what to do and what to say in every step of the case interview. It is a concise and straight to the point guide. I recommend this book as the first book to read for beginners.

Case Interview Secrets teaches core concepts such as the issue tree , drill-down analysis, and a hypothesis driven approach. It illustrates these concepts through stories and anecdotes. If you have read Hacking the Case Interview, I recommend also reading this book to get perspectives from a second author. Check out our full review of Case Interview Secrets .

Case in Point provides a ton of specific and complex frameworks. However, you likely won’t be using many of these in an actual case interview because many of them are overly complex and specific. If you have time, it may be useful to skim through this book. Check out our full review of Case in Point .

At the bare minimum, read either the first or second book. If you have the time, read the first two books so that you can get strategies from two different authors.

Make sure to spend sufficient time learning the right strategies before starting to practice cases. It is ineffective to practice cases if you have no idea what strategies to practice and refine.

Before moving onto the next step, you should at least have strategies for the following parts of a case interview:

• Developing unique and tailored frameworks
• Solving quantitative problems
• Answering qualitative questions
• Delivering a recommendation

3. Practice 3-5 cases by yourself

Once you have learned the right strategies, the next step in Deloitte case interview prep is to practice.

When practicing case interviews, it is usually better to practice with a case interview partner than to practice by yourself . Casing with a partner better simulates the real case interview experience.

However, when you are just starting to practice, I recommend doing the first 3 – 5 cases by yourself.

There are three reasons for this:

• You can get the hang of the case interview structure and format much more quickly working by yourself rather than having to wait to schedule a time with a partner
• There are many aspects of case interviews that you can practice without a partner, such as structuring a framework and solving quantitative problems. You can get much more practice working through these parts by yourself
• You may have difficulty finding a case interview partner if you are a complete beginner. Without having done any cases, you likely won’t know how to properly give a case or provide good feedback

4. Practice 5-10 cases with a partner

The next step in preparing for Deloitte case interviews is to case with a partner.

Casing with a partner is the best way to simulate a real case interview. There are many aspects of case interviews that you won’t be able to improve on unless you practice live with a partner.

When practicing cases with a partner, ensure you are spending enough time after cases to deliver feedback.

For a case that takes around 30 – 40 minutes, spend at least 15 – 20 minutes for feedback. Much of your learning and improvement will come from these feedback sessions.

Do not move onto the next step until you have done at least 5 – 10 cases and are beginning to feel comfortable with case interviews.

5. Practice with a former or current consultant

At this point, I highly recommend asking former or current consultants to give you a practice case. This will significantly help you prepare for case interviews.

Doing a mock case with a former or current consultant is highly advantageous because they know exactly how to run cases and give feedback. You’ll receive incredibly helpful feedback that your previous case partners likely missed.

If you feel that you are plateauing with your case partner, that is a sign you should do a mock case interview with a former or current consultant.

You can find former or current consultants among:

• People you met during the consulting recruiting process
• Your broader LinkedIn network

I would not ask a consultant that is involved with the consulting recruiting process for a case too prematurely. Although these practice cases are not evaluative, some firms will actually make note of how well you perform during the practice case.

At this point, you will have accumulated a long list of improvement areas from all of the different people you have cased with.

6. Work on your improvement areas

In this step of preparing for Deloitte case interviews, you will work on strengthening and fine-tuning your improvement areas. Examples of common improvement areas include:

• Creating a more complete and mutually exclusive framework
• Performing math calculations quicker or more smoothly
• Providing more structure to your qualitative answers
• Leading the case more proactively
• Delivering a more succinct recommendation

Try to focus on improving one thing at a time. This is much more effective than trying to improve everything at once.

For some areas, such as math, it will be better to work independently. For other areas, such as learning to proactively lead the case, it will be better to work with a case partner.

If you are looking for more cases, look at the resources listed in step four. If you are looking for specific drills or practice problems for a particular part of a case interview, check out The Ultimate Case Interview Workbook .

Do not move onto the next step until you have finished working on all of your improvement areas.

7. Stay sharp

If you have progressed this far, congratulations! You have almost finished preparing for Deloitte case interviews.

Once you feel that you have no more improvement areas to work on, the key is to not burn yourself out by doing too many unnecessary cases.

While each case that you do makes you slightly better, there is a point when doing too many cases can create case fatigue right before your interview. Case fatigue can negatively impact your interview performance.

On the other hand, you also don’t want to go weeks without having done a case. You may end up forgetting strategies or become rusty and slow.

Once you have achieved case mastery, I recommend doing no more than 2 cases per week in the weeks leading up to your interview. This ensures that you remain sharp for case interviews, but don’t have case fatigue.

How to Solve the Deloitte Group Case Interview

Deloitte is one of the few consulting firms that uses group case interviews in their final round of interviews. They conduct group case interviews because Deloitte’s work culture has a huge emphasis on teamwork and culture fit.

Here’s what to expect:

• You’ll be put into a group with 3 to 5 other candidates
• The interviewer will hand out case materials
• You’ll be given 10 minutes to review the case materials and prepare
• The group will have a discussion for 20 minutes
• During this discussion, interviewers will be observing candidates and will not interfere
• Afterwards, the interviewer will ask the group specific questions for another 20 minutes

Group case interviews can be challenging to prepare for because it is difficult to replicate the exact conditions to practice them. However, if you prepare for case interviews well, you will be in a great position to succeed in group case interviews.

Your goal in a group case interview is to add value to the group. There are six different ways that you can add value:

• Lead or facilitate the discussion : You can propose what topics to discuss, the order they should be discussed in, and how much time should be allocated towards each topic. If the group gets off track, you can bring the group’s focus back together.
• Expand upon other people’s ideas : If a group member suggests a great idea or raises a good point, build upon it and make it even better.
• Synthesize information : You can summarize information that other people have said and reconcile different viewpoints and ideas together.
• Keep track of time : You can volunteer to keep track of time and make sure that the group is on track.
• Play devil’s advocate : You can help your group develop strong ideas by testing the team’s thinking by considering potential risks or downsides of their ideas.
• Take notes:  You can keep track of what other people are saying so that you can recall what has been discussed if any group members have questions.

Follow these five tips to shine during your Deloitte group case interview.

Tip #1: Treat your group members as teammates, not competition

The group case interview is not an exercise in which you are competing with others. Interviewers are trying to assess whether you would be a great teammate. Multiple people or even all people in your group can receive job offers.

Therefore, focus on adding value to the group rather than making yourself look better than your teammates.

Tip #2: Don’t speak too much, but don’t speak too little

If you speak too much, this may be seen as being too aggressive or controlling. If you speak too little, you may come off as shy or timid.

If you were to rank all of the members in your group by how much each person spoke, you would want to be roughly in the middle. This would be the perfect balance of speaking and listening.

Tip #3: Don’t interrupt or talk over your group members

Interrupting others when they are speaking is rude and disrespectful. You do not want to be inconsiderate or a jerk. Be nice and respectful to your group members.

Tip #4: Involve other people

If you observe that someone has not spoken much, ask them for their thoughts or opinions. If you notice that someone has been cut off when they were speaking, ask them to finish their thoughts after the person interrupting them has finished what they have to say.

These are easy ways to show interviewers that you are a considerate and helpful teammate.

Tip #5: Speak only if you are adding value to the group

Just because you are speaking a lot during the group case interview does not mean that you are doing well. Interviewers are not assessing you purely on the quantity of what you say. They care more about the quality.

Great teammates know when to speak and when to listen. Therefore, you should speak only if you are adding some kind of value to the group. Interviewers can tell when people are speaking for the sake of getting air time.

For a full guide on group case interviews, check out our consulting group case interview step-by-step guide .

Deloitte Behavioral and Fit Interview Questions

In addition to case interviews, you will likely be asked a few behavioral or fit interview questions. There are ten questions that are most commonly asked.

1. Why Deloitte?

How to answer: Provide your three biggest reasons why you’re interested in working at Deloitte. You could mention that you loved the people that you have met from Deloitte so far. You can talk about Deloitte’s massive global presence, their expertise in nearly any industry or function, or their professional development opportunities.

2. Why consulting?

How to answer: Again, provide three reasons for why you’re interested in consulting. You could mention the fast career progression opportunities, the learning opportunities to develop soft and hard skills, or the level of impact that you can make right away in consulting.

3. Walk me through your resume.

How to answer: Provide a concise summary of your work experience, starting with the most recent. Focus on emphasizing your most impressive and unique accomplishments. At the end, tie your experiences to why you are interested in consulting and why you would be a great fit for Deloitte.

4. What accomplishment are you most proud of? 

How to answer: Choose your most impressive, unique, or memorable accomplishment. Structure your answer by providing information on the situation, the task, the actions you took, and the results of your work. Explain why the accomplishment is so meaningful to you and what qualities that reveals about you as a person.

5. Tell me about something that is not on your resume.

How to answer: This is a great opportunity to highlight an accomplishment that is not related to your professional work experience. Perhaps there is a non-profit that you volunteer at, a side project or business that you work on, or a hobby that you have won awards or recognition for. Select an accomplishment that is impressive and interesting.

6. Tell me about a time when you had to lead a team.

How to answer: If possible, choose a time when you directly managed a person or a team. For this question and the following similar questions, make sure that you structure your answer. Provide information on the situation, the task, the actions you took, and the results of your work. This is known as the STAR method and is the most common way of answering behavioral or fit interview questions. 

7. Describe a time when you faced conflict or disagreement.

How to answer: When answering this question, focus on emphasizing the steps you took to resolve the conflict or disagreement. Speak about the interpersonal skills you had to use in order to mediate the situation. Interviewers want to know that you can handle conflict in a constructive way.

8. Give an example of a time when you successfully persuaded someone.

How to answer: Choose a time when you were able to change someone’s mind who originally disagreed with you. Focus on emphasizing the steps that you took to persuade that person and what impact this had on the organization. Interviewers want to know that you are a great communicator and have strong people skills.

9. Tell me about a time when you failed.

How to answer: Choose a time when you failed to meet a deadline or did not meet expectations. You do not want to pick a failure that is too big or embarrassing. Focus on emphasizing what you learned from the experience and how you used that experience to deliver even better results in the next opportunity that you got. Interviewers want to see that you strive to learn from your past failures and are always working to get better.

10. Are there any questions that you have for me?

How to answer: This is a fantastic opportunity to get to know the interviewer on a more personal level. Ask them questions about their experience in consulting. Ask what their favorite case was or what they are looking to do next in their career. The more you can get the interviewer talking about themself, the more likely they will be to have a positive impression of you. People love talking about themselves, so make sure to listen attentively and ask follow-up questions.

For a step-by-step guide on how to best answer all of these questions and more, check out our complete guide on consulting behavioral interview questions .

Recommended Deloitte Case Interview Resources

To prepare for Deloitte case interviews, you can use a variety of different case interview prep books, online courses, and coaching. We'll cover each of these different categories of resources in more detail.

Deloitte Case Interview Prep Books

Case interview prep books are great resources to use because they are fairly inexpensive, only costing $20 to $30. They contain a tremendous amount of information that you can read, digest, and re-read at your own pace.

Based on our comprehensive review of the 12 popular case interview prep books , we ranked nearly all of the case prep books in the market.

The three case interview prep books we recommend using are:  

• Hacking the Case Interview : In this book, learn exactly what to do and what to say in every step of the case interview. This is the perfect book for beginners that are looking to learn the basics of case interviews quickly.
• The Ultimate Case Interview Workbook : In this book, hone your case interview skills through 65+ problems tailored towards each type of question asked in case interviews and 15 full-length practice cases. This book is great for intermediates looking to get quality practice.
• Case Interview Secrets : This book provides great explanations of essential case interview concepts and fundamentals. The stories and anecdotes that the author provides are entertaining and help paint a clear picture of what to expect in a case interview, what interviewers are looking for, and how to solve a case interview.

Deloitte Case Interview Courses

Case interview courses are more expensive to use than case interview prep books, but offer more efficient and effective learning. You’ll learn much more quickly from watching someone teach you the material, provide examples, and then walk through practice problems than from reading a book by yourself.

Courses typically cost anywhere between $200 to $400.

If you are looking for a single resource to learn the best Deloitte case interview strategies in the most efficient way possible, enroll in our comprehensive case interview course .

Through 70+ concise video lessons and 20 full-length practice cases based on real interviews from top-tier consulting firms, you’ll learn step-by-step how to crush your Deloitte case interview.

We’ve had students pass their Deloitte first round interview with just a week of preparation, but know that your success depends on the amount of effort you put in and your starting capabilities.

Deloitte Case Interview Coaching

With case interview coaching, you’ll pay anywhere between $100 to $300 for a 40- to 60-minute mock case interview session with a case coach. Typically, case coaches are former consultants or interviewers that have worked at top-tier consulting firms.

Although very expensive, case interview coaching can provide you with high quality feedback that can significantly improve your case interview performance. By working with a case coach, you will be practicing high quality cases with an expert. You’ll get detailed feedback that ordinary case interview partners are not able to provide.

Know that you do not need to purchase case interview coaching to receive a consulting job offer. The vast majority of candidates that receive offers from top firms did not purchase case interview coaching. By purchasing case interview coaching, you are essentially purchasing convenience and learning efficiency.

Case interview coaching is best for those that have already learned as much as they can about case interviews on their own and feel that they have reached a plateau in their learning. For case interview beginners and intermediates, it may be a better use of their money to first purchase a case interview course or case interview prep book before purchasing expensive coaching sessions.

If you do decide to eventually use a case interview coach, consider using our case coaching service .

There is a wide range of quality among coaches, so ensure that you are working with someone that is invested in your development and success. If possible, ask for reviews from previous candidates that your coach has worked with.

Summary of the Best Deloitte Case Interview Resources

To prepare for Deloitte case interviews as well as case interviews from other consulting firms, we recommend the following resources:

• Comprehensive Case Interview Course (our #1 recommendation): The only resource you need. Whether you have no business background, rusty math skills, or are short on time, this step-by-step course will transform you into a top 1% caser that lands multiple consulting offers.
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• The Ultimate Case Interview Workbook (available on Amazon): Perfect for intermediates struggling with frameworks, case math, or generating business insights. No need to find a case partner – these drills, practice problems, and full-length cases can all be done by yourself.
• Case Interview Coaching : Personalized, one-on-one coaching with former consulting interviewers
• Behavioral & Fit Interview Course : Be prepared for 98% of behavioral and fit questions in just a few hours. We'll teach you exactly how to draft answers that will impress your interviewer
• Resume Review & Editing : Transform your resume into one that will get you multiple interviews

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Deloitte Case Interview Guide 2024: Criteria, Technique & Tips

Deloitte is one of the “ Big Four ” – the world's four largest accounting and consulting firms. Competitive recruitment processes aside, successful candidates must pass through challenging consulting interviews called “ Case Interviews ”.

In this article, you will be guided through the building blocks of Deloitte’s Case Interviews, with special tips, techniques, examples, and more!

Overview of Deloitte case interview

Deloitte case interviews are often candidate-led . The candidate will be leading or taking control of every step ahead to solve the case. This includes structuring the problem, drawing frameworks, asking for data, synthesizing findings, and proposing solutions. 

The Deloitte case interview occurs in the last stages of Deloitte’s recruitment process. Candidates will encounter two Deloitte case interview types: individual case interview and group case interview.

What does Deloitte look for in candidates?

During the Deloitte case interviews, candidates are expected to demonstrate three crucial traits of a consultant: problem-solving skills, analytical ability, and strategic and logical thinking. 

Problem-solving skills: The point of hiring consultants is that they can break down business problems better than anyone else. The entire consulting industry rests on consultants' unique analytical problem-solving abilities.

Analytical ability: Strong analytical ability enables consultants to analyze complex business problems and generate meaningful insights. They can apply these skills to break down problems by identifying patterns, trends, and root causes, making them more manageable and easier to tackle. 

Strategic and logical thinking: Strategic and logical thinking enables consultants to make informed decisions, anticipate future change, and navigate complex business landscapes to deliver optimal solutions for their clients.

Deloitte case interviews occur in the last stage of the recruitment process

Deloitte recruitment process consists of three main stages: (1) online application, (2) online tests, and (3) interviews .

The whole process can take up to 2-3 months, for a job starting 6-12 months after application. Newer offices can speed up the process to meet the demands.

Online Application: The most important thing in this first stage is to prepare an outstanding consulting-style resume. Our free consulting resume templates helped thousands of candidates reach their consultant dream.

Online Tests: As part of the online application, you will have to sit through five tests. These include: Cognitive Test, Verbal Reasoning Ability Test , Numerical Reasoning Ability Test , Logical Reasoning Ability Test , and Psychometric Questionnaire.

Interviews: The candidate will go through two interview rounds. The first round will generally be a phone screen/face-to-face initial interview with a Talent Acquisition team member. The second round will be individual and group case interviews. The number of interviews depends on the service line and position candidates apply for.

In Deloitte case interviews, candidates usually have to go through one or two 30-60 minute individual case interviews and one 1-hour group case interview.

Deloitte individual and group case interview

Deloitte individual case interview is the standard type of case interview. Candidates will receive the case from the interviewer, which they need to define the issue and give solutions. Usually, there will be two cases for a 45-60 minutes session.

Deloitte group case interview is similar to other group case interviews at BCG, Bain, and three other Big Four firms. A group case interview will usually go through five stages:

Stage 1: You will be assigned to a group of 3–6 applicants.

Stage 2: The group will be given a case and relevant information to solve.

Stage 3: You will be given 10 minutes to examine the case and prepare alone or in collaboration with another team member.

Stage 4: The group will discuss case questions for 20 minutes while the interviewers observe and take notes.

Stage 5: The interviewers will ask questions about the cases in the next 20 minutes.

Deloitte case interview format is candidate-led

The Deloitte case interview is often a candidate-led case interview . The interviewer will present the issue and require the applicant to lead and control every stage to solve the case: structure the problem, develop frameworks, request data, synthesize results, and provide solutions.

Candidate-led cases focus on one big problem

In candidate-led cases, you have to figure out how to solve a big case . This is opposed to interviewer-led cases , where the interviewer presents smaller questions about the case to the candidate.

You should take a top-down approach - break the problem into small parts of the issue tree and tackle each one at a time. 

Candidate-led cases are flexible

In a candidate-led interview, the candidate can choose their own suitable approach.

The interviewer usually forms a “universe” of data on the client and their problems for you to explore. If your issue trees and solutions seem to go beyond the given information (in a good direction), the interviewer can “make up” new information on the spot to help you solve the case in your way.

Candidate-led cases focus less on being right

In a candidate-led interview, you put less emphasis on giving a definite “correct” answer and focus more on creating a structured, reasonable approach .

An “acceptable” margin of error is allowed in the candidate-led interview since you must break down the problems by yourself without much assistance from the interviewer.

Fundamental framework to solve Deloitte case interview

To solve the Deloitte case interview, you need to develop an issue tree to break down your case. To create a suitable issue tree, you can use common frameworks for case interviews: Profitability framework, Business situation framework, McKinsey M&A framework, 4P/7P marketing mix, and Porter’s five forces model. 

To further enhance your case interview performance, you can apply five effective tools (or mini-frameworks): External vs. Internal, Quantitative vs. Qualitative, Costs vs. Benefits, 2x2 Matrix, and SWOT analysis. 

Five common frameworks for case interview

Profitability framework is mostly used to mathematically break down problems before switching to the qualitative framework for solutions. To use the profitability framework, candidates will split profits into revenues and costs.

Business situation framework is used to analyze a company situation in four areas - Company, Competitor, Customer, and Products (3C-1P). This 3C-1P framework is flexible for many purposes; however, it may be too generic and need customization depending on the situation. 

McKinsey M&A framework is used to assess a proposed merger and/or acquisition on three aspects: standalone values of each involved company, their synergy, and other factors. This framework is MECE and promotes customizations, and is one of the best M&A frameworks. 

4P/7P marketing mix in marketing for tangible work analyzes the 4P - Product, Price, Place, and Promotion; while in service marketing, three other Ps will be added in - People, Process, and Physical evidence. This framework focuses on the marketing aspect, hence unsuitable for multi-function strategies. 

Porter’s five forces model analyzes the industry surrounding a business in five aspects - Suppliers, Customers, Competitors, New entrants, and Substitutes. This framework is used to get an industry overview and understand the client’s context.

Five effective tools for case interview

External vs. Internal method is quick and easy to segment information about a particular entity. The internal branch concerns what is inside or intrinsic to the entity, and the external branch concerns outside factors. 

Qualitative vs. Quantitative mini-framework is used for evaluations. Dividing items into two MECE groups reduces confusion and minimizes the risk of missing an essential item. 

Cost vs. Benefit in the decision-making process is very straightforward - if the benefits of an option outweigh its costs, that option can be chosen.

2x2 Matrix is a decision-making tool where options are examined using two criteria, each forming an axis of the matrix. 

SWOT analysis mini-framework is seldom used in case interviews for being too generic. However, it can be used to evaluate a company’s positioning within the industry context quickly. 

You can check our free article on Case Interview Framework to understand the common framework used in the case interview.

How to Prepare for Deloitte Case Interviews

Step 1: Familiarize with interviewer-led case examples

Deloitte has several sample cases on its website with guides and tips. You can also examine examples of similar candidate-led case interviews from BCG and Bain to familiarize yourself with the case flow and how to interact with the interviewer.

Step 2: Practice consulting math

Consultants work with quantitative data dozens of times a day. Pulling out a calculator every time they need to calculate something takes too long, and doing so in negotiations looks terrible.

This is why interviewers place such high emphasis on the mental math skills of prospective consultants.

In the beginning, consulting math can be difficult for some; nonetheless, I have a few tips for you to ease the process and still practice effectively:

Use Your Head: Do all your daily calculations mentally unless an EXACT answer is required.

Flatten the Learning Curve: At the start, scratch paper and a 5% margin of error help; once you are confident, discard the paper and narrow down the margin.

Establish a routine: Allocate some time for daily practice. This may seem hard at first, but you can feel the improvement once you’ve overcome the inertia.

Step 3: Develop Business Intuition

Having business intuition significantly sharpens your performance in case interviews.

Working on intuition is a gradual process that takes practice every day. You can improve your business intuition in two ways:

Written Sources: I suggest reading business papers daily; you can also visit McKinsey, Bain, and BCG websites for their excellent articles. Beware though – it’s not the pages you read that count, but the insights you draw from them.

First-hand Experience and Observations: Don’t just come to your workplace to work; examine what senior managers are doing – what’s the rationale for their decision, and how has it impacted the organization?

Step 4: Learn the fundamentals and frameworks

Practice using hypotheses and issue trees , the MECE principle , and the frameworks until you are comfortable using them– they are the backbone of candidate-led case interviews.

It might be tempting at first to go straight for the frameworks – if you make this common mistake, prepare for some unpleasant surprises in the interview. Frameworks need a lot of customizations to fit with real cases, and to customize effectively, you need that fundamental knowledge.

Of course, don’t draw an issue tree for all your daily problems – that’s just overkill, but remember to take a structured approach and picture an issue tree in your head while searching for your keys.

Step 5: Perform mock interviews

The best way to get good at something is to do it.

Best to find yourself a former consultant to help you practice; they’ve been through countless case interviews, both real and mock, and they know what’s required of a candidate, so they’re the best people to run your simulations with.

Study your cases down to the smallest details. Replay them repeatedly, take notes of the interviewer’s feedback, and look for other areas you can improve.

Want to learn more about interviewer-led cases and other secrets to smash through any case interview? Check out our Case Interview E2E Secret Program – Intuition, math, tips, and techniques for consulting case interviews, all in one comprehensive package! Book a coach who will show you how to improve your performance for more personalized practice.

Tips for the perfect Deloitte case interview

Nine tips for the perfect deloitte individual case interview.

Tip #1: Understand the procedure of a candidate-led case interview

There is a five-step procedure to approach the PwC candidate-led case interview. 

Taking the case: You need to take notes on all information regarding the clients and the case situation. Keep your notes organized to refer back to them easier.

Clarifying: You will have time to gain more information and/or clarify the points you haven’t fully understood about the cases.

Structuring: You will need to break down the case business problem into smaller components to create the issue tree , allowing you to solve it in an effective and cohesive manner.

Hypothesizing: You must develop the hypothesis based on evidence and available data about the problems and find the root cause. If the initial hypothesis in a branch of the issue tree no longer makes sense, go to the next branch. If the hypothesis matches, stick to it to find the root causes and solutions.

Pitching: The pitch is your case interview's final product, where you summarize all findings and recommendations to solve the case. You need to deliver the pitch in a structured, top-down manner.

Tip #2: Have a perfect case opening

There are four reasons to make a good case opening while you deliver your case interview:

First, it shows you have complete control of the upcoming problem-solving process, which is critical in candidate-led cases.

Second, you can demonstrate your whole leadership and relationships with proactiveness - aligning yourself with PwC's five qualities mentioned above.

Third, a good case opening creates a great first impression. Consultants are expected to perfect everything from the beginning to the end, so this could make a good head start for a 30-minute interview.

Finally, this is an opportunity to align during the interview. After the interviewer has outlined the case details, explain the case to the interviewer in your own words to ensure you grasp the issue and align with the interviewer.

Watch more: How to open a case perfectly?

Tip #3: Map your next moves

Pause occasionally to summarize where you are and where you’re going next. It gives you a sense of direction and authority; additionally, you get plus points in the interview for an organized approach. 

This also gives your interviewer a chance to help you with your mistake. If your interviewer gives you advice, take it – assume it’s intended to be helpful.

Tip #4: Be consistent with your intended hypotheses

Always speak with the current hypothesis in mind, and that hypothesis must be in the issue tree. The sole purpose of the hypothesis-driven approach is to have your efforts and problem-solving steps guided and structured. 

Therefore, to avoid being overwhelmed by piles of data in your case interview, do a sanity check by returning to your issue tree. If your action does not correspond to your present place on it, go back immediately!

Tip #5: Deliver your pitch in one structured manner

This is the most important tip because you need to show that you own the consultant qualities - being structured and straight to the point. Present your analyses in a perfect, insightful, top-down, concise, and captivating final pitch.

Find a way to structure the problem; this will guide your discussion with the interviewer. Briefly explain the framework you plan to use, allowing the interviewer to comment. In general, the simpler the framework, the better. Once the interviewer endorses your framework, stick to it.

To structure your speech:

Begin with a summary line that states the key takeaway/intention.

Separate what you want to say into distinct sections. As much as possible, avoid jumping back and forth between items.

Number your items so you and your interviewer can keep track of them. It's even better to specify how many things you'll be discussing beforehand.

Make your recommendation based on the conclusions you reached from your discussion, even if you are unsure with so little data and time to discuss all the issues.

Tip #6: Make a personalized script

Make a script of what you will say and rehearse it a hundred times. Practice all of the formulaic phrases, such as the opening or data request. With enough practice, those lines will become second nature to you.

The secret to seeming professional in a case interview is to talk in a systematic and formal manner. Using scripts also saves brainpower, which you will undoubtedly want in case interviews.

Tip #7: Keep your notes organized

Neat note-taking greatly assists with your train of thought, making storing and organizing information easier. You're also demonstrating to the interviewer that you're well-organized and meticulous.

Divide your notes into three categories to make them easier to read and interpret: data, presentation, and scratch paper. When the interview begins, take three pieces of paper and name them appropriately. Here is the content that should be on each type of note:

Datasheet: note down and process any data the interviewer gives you and your calculations.

Presentation sheets: draft things you’ll say to the interviewer.

Scratch paper: anything else you need to write, such as brainstorming ideas.

Tip #8: Avoid long pauses

Take a minute to think; don't be afraid of the silence. If you need silence to think, ask for a timeout or announce think-out-loud mode.

However, taking it too long will backfire, especially if you can’t come up with something worthy of the long wait. Use the pause prudently, and always try to think as fast as possible while still being “correct”. 

Tip #9: Find and ask for more insights

Try your best to be in-depth and comprehensive with your analysis. Always ask yourself, “Am I overlooking something?” and “Can I drill down further?”. 

This is also helpful when you are stuck in your analysis. You can try asking for insights from the interviewer (remember to state your purpose clearly) like this:

If you have a piece of data and don’t know what to make of it, ask for benchmarks to put the data into perspective.

If you are unsure which framework to employ, consider "segmentation" - look at how the customer or the industry often segments that item. If you need to know how they do it, ask the interviewer.

When you cannot see the problems in the case (probably resulting from the “MECE” of your issue tree), ask the interviewer nicely for a way out.

However, remember to manage your time well. If you take too long, the interviewer might force you to move on, and you will lose the time to solve the case holistically.

Four tips for the perfect Deloitte group case interview

You are being evaluated with many other candidates in group case interviews. So, how can you make yourself stand out? Here are six helpful recommendations to ace a group case interview.

Tip #1: Manage your ideas

Take your time processing the question and developing an orderly and structured response. If you allow yourself time to analyze, your answer will be more robust.

Ask the interviewer for a few minutes to organize your thoughts, but avoid excessive silence when necessary.

Try not to intervene forcefully while others are speaking in group interviews. If you have a brilliant idea, write it down. That way, the flash of brightness won't fade from your memory.

Tip #2: Decide whether your role is a leader or team member.

This is the decision that needs to be made on the spot - other candidates are going for the “leadership role” of the discussion. If you want to lead, go right at it. However, you can still demonstrate desirable consultant qualities even as a team member.

If you decide to be the team leader, emphasize your facilitator role.

It’s a good idea to be proactive in proposing what topics to discuss, in what order they should be addressed, and how much time should be allocated to each issue. You can bring the group’s focus back together if the group gets off track.

By the end of the group discussion, make a point to compile people's different points. This puts you in a position to bring everyone together and ensure all candidates are on the same page.

If you decide to be a team member, speak to add value.

Candidates will take turns presenting answers to the interviewer. Before it’s your turn, listen carefully to other people’s answers and the interviewer’s feedback.

This way, you can add valuable and helpful insights to the discussion. Remember, good points go to the quality of what you say, not the number of times you speak up.

Tip #3: Ask good questions

Asking outstanding questions will set you apart. It demonstrates that you are attentive and willing to learn more. Great questions often target one or more objectives: explaining an unfamiliar term, clarifying the issue's purpose, or expanding the team's understanding of the setting or business.

Tip #4: View others as teammates

Seeing people as colleagues puts you in a collaborative attitude, which allows you to work successfully with others. You look to be both a helpful leader and a team player in this manner.

You can be the first to answer your interviewer's question to avoid seeming timid. You can encourage co-interviewees by emphasizing their excellent ideas, adding what you believe is lacking, and explaining your reasoning.

Scoring in the McKinsey PSG/Digital Assessment

The scoring mechanism in the McKinsey Digital Assessment

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Deloitte Case Interview: 6 Tips to Help You Ace Your Case

• Last Updated January, 2022

What Does it Looks like?

6 Tips on Acing the Deloitte Case Interview

What to Expect?

Deloitte Group Case Interviews

Sample Deloitte Case Interviews

Deloitte Behavioral Interview

The Deloitte Case Interview: What to Expect

Deloitte Group Case Interview

Have an interview with Deloitte Consulting coming up? If so, you’ll want to know what to expect and how to prepare.

We’ve got you covered, including our 6 tips on how to ace your Deloitte case interview!

In this article, we’ll discuss:

• What the Deloitte Consulting case interview process looks like,
• The Deloitte case interview: what to expect,
• Sample Deloitte case interviews,
• Our 6 tips on acing the Deloitte case interview,
• The Deloitte group case interview, and
• The Deloitte behavioral interview question.

Let’s get started!

What the Deloitte Consulting Interview Process Looks Like

Initial application.

The Deloitte Consulting interview process has 4 steps:

• Application
• Online assessment
• First round interviews
• Final round interviews

If you’re a student, make sure you know if you need to apply directly to Deloitte Consulting or through your career center.

As part of your application, you’ll need to submit your resume and, for campus hires, your academic transcript. Research which office you want to apply for as you’ll need to state that at this stage.

Nail the case & fit interview with strategies from former MBB Interviewers that have helped 89.6% of our clients pass the case interview.

Deloitte Online Assessment

The second stage of the Deloitte Consulting recruitment process is an online assessment. This assessment tests numerical reasoning and your situational judgment.

Information from recent candidates suggests there are 35 questions split over 5 distinct sections. We’ve got all you need to know about this part of the process in our article, Deloitte Online Assessment: What It Is & How To Pass .

Deloitte Consulting First Round Interviews

If you’re selected for a Deloitte interview you’ll be contacted via your campus career center or direct by the Deloitte recruiting team.

For campus hires, first-round interviews often take place on campus and include one or 2 interviews. These interviews include both case and behavioral interview questions. We’ve heard the cases include market-sizing as well as the non-profit sector.

The same types of interviews are used for non-campus hires.

Deloitte Consulting Final Round Interviews

Final round interviews may take place virtually, on campus, or in a Deloitte office. While the exact format depends on the position you’re applying to, expect both behavioral and case interviews at this stage. Candidates may also have a group case interview.

Deloitte will let you know the outcome of your application within a week of the final round interview.

Case interviews can feel daunting for many candidates. In this section, we’ll cover what type of cases Deloitte uses and how to approach them so you can feel confident in tackling them.

What Exactly Is a Case Interview?

A case interview is an interview conducted within a business context.

The interviewer will present information about a company and a business problem it faces. These 2 elements together are known as a case.

Case interviews can either be candidate-led or interviewer-led depending on who is expected to steer the order in which different aspects of the case are analyzed.

Deloitte case interviews are predominantly candidate-led which means they’ll be looking to you to take control of solving the case — breaking down the problem, choosing a suitable business framework, and asking for appropriate data to fill in the gaps.

What Type Of Cases Does Deloitte Consulting Use?

The branch of Deloitte Consulting you are applying for can influence the business context you receive in the case. There are 3 parts to Deloitte Consulting:

• Strategy and Operations (S&O) focuses on corporate issues such as organizational strategy, supply-chain improvement, operating model transformation, and business process improvements.
• Technology Consulting focuses on technology issues such as digital strategy, IT program delivery, infrastructure and software solutions, and cybersecurity.
• Human Capital focuses on people issues such as organizational transformation, cultural change, knowledge management, and talent acquisition and development.

So, if you were applying for a Human Capital role you might get an organizational transformation case or, if you were applying to S&O you might get an organizational strategy case

Whichever branch you’re applying to, there are going to be certain skills Deloitte Consulting is looking to test through the case interview process.

What Skills Is Deloitte Consulting Looking to Assess?

Deloitte uses case interviews as a way to assess skills it values in its consultants.

• Structured problem solving
• Analytic skills
• A balance of creativity and practicality

Structured Problem Solving

The ability to carefully think through a problem in a structured and logical way, is a key skillset for consultants. You’ll need to be able to break down a business problem to identify and analyze root causes and potential solutions.

Case interviews test this skill by providing lots of data for you to manage within an unfamiliar business context. Your ability to sort through information to pull out what’s most relevant to the issue will be assessed.

Analytic Skills

Deloitte Consulting will assess your numerical ability during the case interview. Make sure you brush up on your math skills in advance of the interview. Our article on Case Math tells you what to expect.

A Balance of Creativity and Practicality

Case interviews give Deloitte recruiters a chance to see how creative you are when searching for an answer to a thorny problem. Clients hire consultants to solve complex, multi-factor problems, not for mundane issues they can solve themselves.

However, innovative thinking needs to be balanced with good business sense. Suggesting solutions that aren’t viable or attractive to the client shows you lack practical business judgment.

Whatever your recommendation, make sure you highlight the risks associated with it and how those could be managed.

Case interviews can feel challenging — very like tackling a real-life client problem! They’re the perfect environment for interviewers to see how comfortable you are with ambiguity and how resilient you are when things get tough.

Whether that’s grappling with a tricky calculation, or struggling to see how the pieces fit together, make sure you don’t give up. Take a breath and give yourself a moment to clear your head. Then jump back in and keep going.

How Do I Tackle a Deloitte Consulting Case Interview?

There are 4 key stages to tackling any case interview:

• Opening . Make sure you fully understand the client’s problem. Repeat back to the interviewer your understanding of the issue so they have a chance to guide you if you’ve misunderstood. Ask any clarification questions you need.
• Structure . Brainstorm all the issues or factors related to the client’s problem that need to be considered. Be explicit about any underlying assumptions you are making to check their accuracy with your interviewer. Organize your thoughts into a logical sequence to make sure you tackle all of them in your analysis.
• Analysis . Gather and review all the data available to you. Data can be communicated directly by your interviewer or come in the form of exhibit. Complete any calculations required. Identify the most important issues and use this to formulate a recommendation.
• Conclusion . Present your findings to the interviewer and give your final recommendation. State any risks associated with the recommendation and how you’d mitigate them. Outline the next steps and the expected result of taking them.

For more information on using these 4 steps to tackle case interviews see Our Ultimate Guide to Case Interview Prep .

Once you’ve got the 4 stages nailed, it’s time to practice! Doing the thinking is only half the battle in a case interview, you’ve also got to effectively communicate your thoughts.

Practicing with friends, people in your network who are also going through the process, or with former consultants who can coach you through it, is critical to your confidence and success.

Links to Sample Deloitte Case Interviews

You can find links to several Deloitte case interviews in our Case Interview Examples article, as well as dozens of cases from other major consulting firms. The Footloose example has a lot of data exhibits so it’s a good one for practicing how to effectively manage information.

In addition, Deloitte has a very helpful tool on their site that helps you practice case interviews. Each of these cases is 15–20 minutes long and presents you with a real-life business problem and a number of questions.

You can prepare your answers to these cases then compare your thoughts to the Deloitte model answers provided.

Our 6 Tips on Acing the Deloitte Case Interview

Tip 1: keep organized notes.

Deloitte case interviews can last up to an hour and have a lot of information to review. Make sure you take organized notes throughout so you don’t forget anything important or miss something in your analysis.

Neat and logical notes also show you can manage large amounts of data effectively.

Tip 2: Ask Questions to Fill In the Gaps

It’s important to fully understand the problem you’re trying to solve. Don’t be afraid to ask clarification questions or for more data to fill in any gaps in your analysis. Asking questions gives the interviewer insight into how you’re approaching the problem.

Tip 3: Take Time to Organize Your Thoughts

Make sure you take your time during the interview to compose yourself and structure your thoughts. It’s tempting to launch into responding straight away but give yourself space to think through your answer first to make sure you don’t miss something or forget an important point.

Tip 4: Utilize a Framework and Develop a Hypothesis

Using a business framework or an issue tree helps you drill down into the heart of the problem. This means you’re more likely to develop a hypothesis that solves the key issue the client is facing.

Keep referring back to your issue tree and hypothesis during your Deloitte interview to make sure your analysis is logical and hasn’t gone down a rabbit hole!

Tip 5: Structure Your Recommendation

Present your analysis in a clear and structured way. Start with the main takeaway — your recommendation. Then walk your Deloitte interviewer through your analysis in a logical way, highlighting the most important points and explaining how they led you to draw the conclusion you have.

Share any assumptions you’ve made to reach your recommendation and also any associated risks. This shows you’ve thought more broadly about the problem in the context of the business as a whole.

Tip 6: Don’t Forget to Breathe!

While case interviews can feel daunting, try not to panic. Viewing the case as a business conversation that showcases your ability to think through a problem, rather than as something that must be solved, can ease the pressure.

As part of the final round assessment, Deloitte Consulting uses group case interviews.

As many of the top consulting firms don’t use group case interviews, candidates can be unsure of what to expect. But, don’t worry, we’ve got you covered!

What Happens In the Deloitte Group Case Interview

In Deloitte group case interviews you’ll be organized into a group with 3-6 other candidates. The group will be presented with information about a case that they’ll need to work together to solve.

• For the first 10 minutes, you’ll work alone, or in a pair, to review the information and prepare your thoughts.
• The group will then discuss the problem for 20 minutes, sharing analysis, and preparing a recommendation for the client. During this discussion, interviewers will observe the group to see how you interact with each other.
• For the final 20 minutes, interviewers will ask questions of the group.

Our Top Tips for the Deloitte Group Interview

Group case interviews are your opportunity to stand out against other candidates. Interviewers will be observing the group dynamics and looking for great communication skills, strong analysis, and leadership.

Here are our top tips:

• Add value with your contribution . Everyone knows interviewers are looking for participation but it’s not enough just to speak up during the group case interview — what you say matters. Your contribution should add fresh insights to what’s already been said. This shows good listening and analysis skills.
• Showcase your leadership ability . Leadership isn’t just about speaking first or dominating the conversation. Facilitate the conversation and bring other team members into the discussion if they haven’t had a chance to speak. This shows you value the contribution of others, which links to one of Deloitte’s core values: foster inclusion . Do be proactive about proposing points for discussion, managing time, and bringing the group back on track if you lose focus.
• Recognize others as teammates . While demonstrating leadership is important, it’s equally important to remember you’re trying to deliver value to the client. Make contributions that bring the group closer to a recommendation — don’t sidetrack the discussion just to stand out. Acknowledge the great ideas of others — which shows confidence — and then add to them.
• Summarize the discussion . At the end of the group discussion, summarize the main points of the conversation and state the group’s recommendation. You can also do this throughout the interview, any time when a lot of points have been discussed and a quick recap would be helpful.

This is important as it shows good communication skills and the ability to synthesize large amounts of data. It also makes sure that everyone’s on the same page and clear about the next steps, which is critical when dealing with real-life clients.

For more information on how to ace the group case interview, check out our article .

Deloitte Consulting Behavioral Interview Question

The Deloitte behavioral interview has 2 types of questions: fit questions and personal experience questions.

Fit questions help interviewers judge whether you’d fit into the Deloitte culture. Personal experience questions help them judge whether your skills and personal qualities match those they’re looking for in a consultant.

Top 3 Fit Questions and How To Ace Them

1. Why Do You Want To Work For Deloitte Consulting?

This is the top fit question and for good reason. Deloitte Consulting cares about recruiting people who really want to work there and value its specific culture and approach. 

Consulting firms invest heavily in developing their new recruits and they need you to stay long enough to make that investment worth it. So they’re expecting you to join the firm with eyes wide open.

Tackle this question by having a few good reasons why Deloitte is the company for you. The best answers are personal to you. 

Maybe you’ve been inspired by someone you’ve met from the firm. Or there’s something about Deloitte core values that really matters to you. That’s what recruiters want to hear about.

Deloitte Consulting’s core values are:

• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact

2. Why Consulting?

Consulting can be intense, so consulting firms are genuinely concerned that you understand what’s required of you and have the potential to meet the challenge. This question is your chance to explain why consulting is the career for you.

Whether that’s because you get to work with senior management early in your career or you’re excited about the opportunity to make a difference, make sure you’re clear on your motivation.

3. Tell Me Something About You That’s Not On Your Resume.

It’s easy to curate a polished, professional profile on paper. But interviewers are interested in who you are outside of work too.

This question provides an opportunity for you to talk about something you’re passionate about, and show a more human side. Bear in mind the Deloitte Consulting core values when you’re considering how you’d tackle this question.

For example, maybe you organize a community garden to provide food to local families. Or you spend time as a reading volunteer at your local care home.

Contributions you make as a volunteer can demonstrate your leadership capability as well as other ways you create a positive impact in your daily life.

Personal Experience Questions And How to Approach Them

A typical personal experience question starts with “Tell me about a time when…”

They help the interviewer see how your experience has helped you build the skills that make you suitable for consulting.

Examples include:

• Tell me about a time you disagreed with someone and how you worked through the problem.
• Tell me about a time when you led a team to solve a problem.
• Give me an example of when you had to deal with adversity. How did you resolve it?
• Tell me about a time when you changed someone’s mind on an important topic.
• How did you go about deciding on your class project recommendation?

The best approach to tackling a personal experience question is to tell stories. Stories are engaging and stick in the interviewer’s mind even after a long day.

However, like everything else in the case interview, your answer should be well-thought-through and structured. Don’t just launch into your story without thinking.

We recommend using the A STAR(E) framework to make sure your story is impactful and covers all the main points.

Using the A STAR(E) Framework

The A STAR(E) framework covers the following points:

• Answer . Start with a clear, short answer to the question.
• Situation . Give your story some context. Who were the people involved in the story? When and where did it take place?
• Tension . What was the problem you faced? The conflict or challenge?
• Action . What action did you take to resolve the issue?
• Result . What happened as a result of your action?
• Effect . What did you learn?

The (E) is in parentheses because this won’t be relevant to every story.

Remember the behavioral interview is also an important opportunity to learn more about Deloitte so you can feel confident you’re making the right choice.

In fact, that’s one of 6 key things Deloitte Consulting encourages candidates to bear in mind when tackling the behavioral interview:

• Share personal experiences to illustrate your critical skills and achievements.
• Describe experiences and career/life periods reflected in your resume.
• Focus on the positives of all your past experiences and remain optimistic.
• Use this discussion to learn more about Deloitte Consulting.
• Relax, be yourself, and help us get to know you.
• Use your time wisely; it’s your time, make sure you get your points across.

Learn more about the A STAR(E) framework or about tackling the Fit/Behavioral Interview in our article on Consulting Behavioral Interviews.

In this article, we’ve covered:

• The stages of the Deloitte Consulting interview process,
• What to expect from the Deloitte Consulting case interview,
• Some examples of Deloitte case interviews,
• Our top 6 tips for tackling the Deloitte case interview,
• How to ace the Deloitte group case interview, and
• How to answer Deloitte behavioral interview questions.

Still have questions?

If you have more questions about Deloitte case interview prep, leave them in the comments below. One of My Consulting Offer’s case coaches will answer them.

Other people prepping for the Deloitte case interview found the following pages helpful:

• Our Ultimate Guide to Case Interview Prep
• The Big 4: How Do They Fit Into the Consulting Industry
• Group Case Interview
• Behavioral Interviews
• Deloitte Government & Public Services Case Interview

Help with Consulting Interview Prep

Thanks for turning to My Consulting Offer for advice on Deloitte case interview prep. My Consulting Offer has helped almost 85% of the people we’ve worked with to get a job in management consulting. We want you to be successful in your consulting interviews too. For example, here is how Lindsay was able to get her offer from Deloitte.

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3 Top Strategies to Master the Case Interview in Under a Week

We are sharing our powerful strategies to pass the case interview even if you have no business background, zero casing experience, or only have a week to prepare.

No thanks, I don't want free strategies to get into consulting.

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Deloitte Case Interview (questions, process, prep)

Deloitte interviews are pretty challenging compared to regular interviews at large companies. The questions are difficult and the interview format is specific to Deloitte.

But the good news is that with the right preparation it can actually become relatively straightforward to succeed at a Deloitte interview. We've put together this ultimate guide to maximise your chances of success.

Here's an overview of what we'll cover.

• Introduction to Deloitte
• Interview process
• Regular case interviews
• Group case interviews
• Fit and PEI questions
• Preparation plan

Click here to practise 1-on-1 with Deloitte ex-interviewers

1. deloitte consulting is bigger than mckinsey + bcg.

Deloitte is a force to reckon with in consulting. In 2022, it generated ~$26bn in revenue from its consulting business line. This makes it about as big as McKinsey, Bain and BCG combined.

Deloitte Consulting grew through a series of acquisitions. As a result, it's a collection of relatively independent firms operating under the Deloitte Consulting umbrella. Each member firm is managed by local partners who are responsible for their P&L. This is why you get more variation across different offices and regions than you do at a firm such as McKinsey.

Deloitte Consulting has three main practice groups you need to be aware of when applying:

1. Strategy and Operations (S&O) focuses on topics such as corporate strategy, supply-chain improvement, business model transformation, process improvements, etc.

2. Technology consulting focuses on digital strategy, delivery of IT programmes, cyber risks management, designing and building tech-based solutions for clients, etc.

3. Human capital focuses on topics such as organisation transformation, change management, corporate learning and development, diversity and inclusion, etc.

In 2013, Deloitte acquired Monitor which was initially founded by Michael Porter, the father of Porter's five forces . Monitor is now part of Deloitte S&O and that brand is particularly strong in North America.

The type of work Deloitte S&O does is very similar to what you would do at McKinsey , BCG or Bain . If you'd like to learn more about how Deloitte (and the other Big 4 firms) compares to the MBB firms, check out our MBB vs. Big 4 guide . 

2. Deloitte interview process

Your interview process with Deloitte will depend on whether you're applying as an experienced or early career candidate. There is also some variation by country, so we recommend that you ask your local HR contact at Deloitte for more details.

Below is an outline of the most common interview process and will be correct for the majority of candidates.

2.1 Early career candidates 

As an early career candidate you can apply online. You'll need your educational qualifications to hand, and you'll need to meet the minimum requirements.

The next step is an "immersive online assessment". Here you'll be asked to look at work scenarios and answer how you would respond.

Once you've completed it, you'll receive a "bespoke feedback report about your strengths and abilities".

If you fail the assessment, you'll hear back within a couple of days, but if you pass it may take a week or two before Deloitte contacts you - so in this case, no news is good news!

If you pass, you'll go onto the next assessment step: the "job simulation". You’ll answer questions across formats that include writing, video, multiple choice and ranking. Make sure you're dressed correctly and are in a quiet place before starting the simulation.

After you’ve completed the simulation, you'll get an email letting you know how you did within four weeks.

If successful you would then have a "Final stage assessment", which is a video interview with a senior consultant or an online group exercise. This would be the last step in your interview process.

Click here for more information on the interview process for early career applicants.

2.2 Non-early career candidates

If you're an experienced candidate, or at least not an undergraduate or recent graduate, the interview process will probably consist of three steps:

• Resume and cover letter screening
• First round interviews
• Second round interviews

2.2.1 Resume and cover letter screening

First, recruiters will look at your resume and assess if your experience matches the open position. This is the most competitive step in the process—we’ve found that 90% of candidates don’t make it past this stage.

You can use  this free resume guide  and this  free cover letter guide  to help tailor your application to the position you’re targeting. 

And if you’re looking for expert feedback, you can also get input from our  team of  ex-MBB recruiters , who will  cover what achievements to focus on (or ignore), how to fine tune your bullet points, and more.

2.2.2 First round interviews

Your interviewers at Deloitte will consist of a mix of senior consultants, managers and partners. First round interviews may be done in person or via video or phone call. They usually consist of:

• one behavioural interview (30 to 45mins)
• one or two case interviews (30 to 45mins each).

This is quite similar to what you could expect at other consulting firms.

2.2.3 Second round interviews

Second round interviews are similar to first round interviews, though the line of questioning can be a bit tougher. Your final interview is usually with a hiring partner, and before that you may face a group case interview.

• One behavioral interview (30 to 45mins)
• One case interview (30 to 45mins)
• One group case interview (45mins - 1hr)

Now you've seen an overview of the interview process, let's take a detailed look at regular case interviews and group case interviews at Deloitte, and how you should prepare for them.

3. Deloitte case interview questions

Case interviews at Deloitte are candidate-led. The style is therefore similar to what you will experience in a BCG case interview or a Bain case interview . Our research and experience tells us that there 7 types of questions you need to prepare for in candidate-led case interviews:

• Framework development
• Framework exploration
• Quant question – Data provided
• Quant question – No data provided
• Creativity question
• Recommendation

You can learn more about case interviews and how to prepare in our free case interview guide . One unique thing about Deloitte case interviews is that they will occasionally (but not always) give candidates written materials and a few minutes to review before they start the interview. This type of scenario requires the kind of skills you could learn in our free written case interview guide .

Deloitte has produced some very useful material to help candidates prepare. Take a good look through this practice case .

Deloitte has also shared some example case studies that you can work through interactively:

• Deloitte case study 1: Federal health agency needs to respond to Ebola epidemic (Advanced)
• Deloitte case study 2: Talent management for the Civil Cargo Protection Bureau (Advanced)
• Deloitte case study 3: Engagement strategy for a huge federal agency (Undergraduate)
• Deloitte case study 4: Recreation Unlimited, a global apparel and sportswear company, must reverse declining market share (Undergraduate)
• Deloitte case study 5: Federal benefits provider needs to formulate its 10-year vision (Undergraduate)

All these strategy cases can all be found on Deloitte's case interview prep tool, along with some Application Program Analyst cases and Business Technology Solution cases.

4. Deloitte group case interview

As mentioned above, Deloitte also uses group case interviews in its final round. Here is the key information you need to be aware of for this interview format:

• Candidates get divided into groups of 4 to 6
• Each group is given information about a case (i.e. a client facing a problem)
• You are given 10mins to review the materials by yourself or with another person in your group
• You are then asked to discuss a few questions about the case for 20mins with the rest of your group in front of your interviewers
• The interviewers will ask a few questions to the group for 15 to 20mins

This type of case mainly tests your ability to work with others. Interviewers won't intervene during the group discussion. They will just observe the group dynamics and mark each participant based on how they are contributing to the discussion.

Here are the top 3 things you should aim to do in your Deloitte group interview:

• Speak with a purpose. At the beginning of a group discussion, a lot of candidates will want to speak their mind as they know participating is important. But participating is not enough. The QUALITY of your input is crucial. Sometimes, it's better to let two or three people get the discussion started. And to then make a very thoughtful point based on how they started the discussion. Focus on the quality of your input, not the quantity.
• Involve everyone. Another tip that's easy to apply is to keep an eye on who's participating in the conversation and who's not. If you identify a member of the group who's struggling to make themselves heard, you should not hesitate to help them be heard by saying something like: "We haven't heard everyone's opinion on this yet. John, Rebecca what do you think?"
• Summarise. Finally, at the end of the 20 minutes group discussion it's a good idea to summarise the different points people have made. This will position you as the person bringing everyone together and making sure all candidates are on the same page. It is something some partners in consulting like doing with clients in real life and will therefore reflect positively on you.

And the top 3 things you should really avoid doing :

• Looking nervous. Group interviews is the time to put your poker face on. Everyone is stressed in a group interview. But you need to try your best to come across as confident. A good way to do this is to focus on basic body language: look at people in the eye, sit confidently, don't cross your arms, etc.
• Interrupting others. Consultants need to be client-friendly, and interrupting someone in a discussion is not client-friendly at all. You should listen carefully to what others are saying. Try to have a genuine interest in what they think. Before making your point, summarise their point to show that you understand what they mean.
• Dominating the conversation. Finally, some candidates are so eager to participate in the conversation that they end up completely dominating the rest of the group without realising it. A good tip to avoid this is to keep an eye on how much time you talk. If you are in a 5-person group you should aim to speak 20% (1/5th) of the time and really no more than 25%.

Your performance in regular and group case interviews will play a big role in Deloitte's decision to give you an offer. If you'd like to learn more how to approach group interviews, check-out our  separate detailed  guide to group case interviews.

5. Deloitte behavioral questions

Behavioural interview questions asked at Deloitte fall into two categories:

• Fit questions. These are generic questions such as “ Why consulting? ” or “ Why Deloitte? ”.
• Personal Experience Interview (PEI) questions. These are questions such as “Tell me about a time when you led a team through a difficult situation.” Or “Tell me about a time where you had to manage a team conflict”

Here are the top 5 fit and PEI questions you should prepare for at Deloitte and other consulting firms.

Top 5 fit questions:

• Why Deloitte?
• Why consulting?
• Walk me through your resume
• Tell me about something not on your resume
• Tell me about your greatest accomplishment

Top 5 PEI questions. Tell me about a time when ...

• You led a team through a difficult situation
• You worked in a team and had to manage a conflict
• You had a disagreement with a colleague / boss
• You had to change someone's / a group's mind
• You overcame a really difficult challenge

Don't fall into the trap of under-preparing for these types of questions. While they may seem easier than the case interviews, they are extremely important to get right.

You’ll need to prepare several ”stories” or “examples” from your personal and professional experience to demonstrate that you have the traits that Deloitte is looking for.

To learn more, check out our guide to consulting fit / PEI questions .

6. Deloitte case interview preparation plan

Now that you know what to expect in Deloitte interviews, let's discuss the steps you should take to prepare.

6.1 Learn the case interview essentials

The best starting point for your case interview prep is our case interview prep guide . It'll take you through all the different types of questions you may be asked in your case interview, show you how to draw from different frameworks to structure your answer, and give you example cases to practise with.

6.2 Become really confident at maths

You don't have to have a perfect GPA or GMAT score to succeed at case interview maths. However, during your Deloitte  interviews, you will be expected to quickly perform accurate mental maths. 

In order to do this, it’s essential to know the formulas for common metrics, like return on investment or breakeven point. And it’s also helpful to know a few maths shortcuts to help you solve problems more quickly. To learn more about these topics, check out our free guide to case interview maths . 

In our experience, the most successful applicants start their interview preparation by practising maths skills, so make sure you prioritise this step.

6.3 Research the company

Deloitte interviewers want to hire candidates who are deeply motivated to work for their firm. Make sure you're up to date in the latest developments in the area of the company you're applying to join. Here are some useful links to get you started:

• Deloitte's insights page
• Deloitte's selection of business podcasts
• Financial Times' news articles on Deloitte

In addition, do some networking so that you can show you've made the effort to reach out to current staff.

6.4 Do mock interviews

How you solve each case is important, but your interviewers will also be evaluating how you COMMUNICATE your answers. It's important to speak in a structured way that makes it easy to clearly understand your points.

The best way to hone your communication skills is to practise interviewing out loud, and you can do that in three main ways:

• Interview yourself (out loud)
• Practise interviewing with friends or family
• Practise interviewing with ex-interviewers

To help you with this process, here is a  broad  list   of consulting interview questions  you can practice with.  Practising by yourself is a great way to get started, and can help you get more comfortable with the flow of a case interview. However, this type of practice won’t prepare you for realistic interview conditions.

After getting some practice on your own, you should find someone who can do a mock interview with you, like a friend or family member.

We’d also recommend that you practise 1-1 with ex-interviewers from Deloitte . This is the best way to replicate the conditions of a real case interview, and to get feedback from someone who understands the process extremely well. Meet our Deloitte ex-interviewers who’d love to work with you.

The IGotAnOffer team

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CASE STUDY: Deloitte University: A Career-Long Investment in Leadership Excellence

A case study by diana o’brien, principal, deloitte consulting llp & deloitte university managing principal and bill pelster, managing principal, talent development, deloitte llp.

Deloitte University: A Career-Long Investment in Leadership Excellence

By Diana O’Brien, principal, Deloitte Consulting LLP & Deloitte University managing principal and Bill Pelster, managing principal, Talent Development, Deloitte LLP

The Learning Imperative

Deloitte’s most tangible product is the skills of its more than 54,000 people across four disciplines – tax, audit, financial advisory and consulting. Clients increasingly call on Deloitte professionals not only to provide a high level of service in their own specific discipline, but also to advise across the spectrum of business needs and issues. This makes it vital that Deloitte professionals be continuous learners across the full range of technical, industry, professional, and leadership capabilities in order to stay on the leading edge.

Beyond the need to continue to provide top notch client service, Deloitte sees its commitment to talent development as fundamental to the organization’s long-term competitive advantage. In an uncertain economy, it is critical that Deloitte attracts and hires the right people. And the need is more urgent than ever. According to the Employment Policy Foundation, by 2025 there is expected to be a 35 million person gap between the supply and demand of knowledge workers in the U.S. economy.

Deloitte’s solution to closing this gap and developing the leaders of tomorrow? Deloitte University – a $300 million investment to build a brick-and-mortar facility with the mission to enhance leadership as a core competency at all levels, inside and outside the walls of Deloitte, and to inspire new thinking that helps clients face off against their challenges.

The Vision for Leadership Excellence

The doors of Deloitte University opened in 2011, but the vision was born in 2005, under the leadership of then-U.S. CEO Barry Salzberg, who currently serves as the global CEO of Deloitte Touche Tohmatsu Limited. At the time, a number of shifts were taking place both inside and outside of the organization.

For one, Deloitte’s workforce demographics were changing significantly. In 2005 Deloitte’s population was approximately 43,000 employees – with continued growth, it has since reached over 54,000 employees with many of them coming to the company directly upon graduating from undergrad institutions. More than 60 percent are under the age of 35. In addition, clients were adjusting to an increasingly globalized economy with a constant stream of new and emerging technologies, including mobile devices and social media platforms, which were changing the way business is done.

These were trends that Deloitte saw coming – and the leadership team knew that Generation Y had very specific values and expectations for their career development. For these reasons, Deloitte’s talent and learning teams began orchestrating a wholly new approach to attracting top talent, cultivating leadership from within, and keeping up with the changing business landscape to provide better solutions for clients’ most complex business needs.

To do this, Deloitte first undertook a survey of its workforce. What they found was surprising –six focus groups and over 900 survey responses from Gen Y learners revealed that not only was a commitment to learning and development important to recruiting this demographic, but that live off-site learning is considered “critical” for them as well. Most of Deloitte’s professionals work on-site at client businesses around the nation, working virtually with other team members. A physical facility would provide greater opportunity for face-to-face networking with peers, and more importantly, senior leaders.

After evaluating internal interests, Deloitte leaders then looked at the  kinds of knowledge and skills Deloitte’s well-rounded professionals would need to excel, and found that overwhelmingly, many skills required real-world simulations that couldn’t be maximized through virtual teams. For example, while updates to the tax code and certain regulatory training, such as workplace skills, can be achieved through virtual learning, complex and advanced-level skills require more collaborative, simulated scenarios that only a physical facility could provide.

There was another reason a physical facility appealed to Deloitte – the opportunity to design a place that reflected and reinforced the organization’s values and brand. As a strategic step in building the professional services organization of the future, it would further distinguish Deloitte’s brand in the marketplace for attracting and developing top talent and enabling that talent to address clients’ most complex business challenges.

Making the Case

To make this vision a reality, Salzberg had to get the approval of Deloitte’s almost 3,000 partners and principals. To a large degree, the question came down to cost. A $300 million investment in a physical facility when virtual options were much cheaper would require a strong business case –  and partners had many questions, from what the facility would look like, how many there would be and how it would differ from the current learning model.

Salzberg knew he had to get specific. His team visited similar institutions to learn best practices and understand the challenges ahead. Originally, the decision to build this facility was purely about ROI around the external venue spend that was generated by our learning programs – The team felt that they could build a facility and deliver training at a lower cost point than constantly contracting for external venues. However, over time, that original vision morphed into the idea that Deloitte University could and should be the heart of our corporate culture. Salzberg and his team realized that the opportunity they had in front of them was to combine the ideas of corporate culture with the opportunity to create business leaders at all levels of the organization.  That is how Deloitte University ended up being branded the Leadership Center.

Salzberg’s team envisioned a multi-acre site that would have accommodations on the ground, along with amenities and restaurants, which would bring together team members from all of Deloitte’s disciplines, levels, and U.S. regions in simulated real-world business scenarios as a means to increase collaboration and teamwork.

The next step was to choose a location. Multiple sites were scouted before deciding on Westlake, Texas, a neighboring town of Dallas. Centrally located between the two coasts, Westlake is not only accessible, but also provides a temperate climate; a perfect combination for a year-round learning hub.

To ensure Deloitte University would be a new kind of learning that reflected the range of services and expertise offered by Deloitte professionals, the organization’s leadership proposed a governance structure with representatives from each of Deloitte’s core practices and direct lines of communication to the learning officers from each team.

After in-depth discussions, the Deloitte partnership was fully on board and committed to the project, from the Board of Directors on down.

Construction began on the 107-acre plot of land in 2009. In keeping with Deloitte’s commitment to environmental sustainability and managing long-term costs, both energy and water efficiencies were top of mind during the facility’s construction. For example, approximately 50 percent of construction waste was recycled , and 90 percent of the architectural space has views of natural light, reducing the use of interior lighting.

The official opening ceremony was held in October 2011. Today, Deloitte University boasts 800 guest rooms at 300 square feet each, 35 classrooms, 36 team rooms, a 12,000 square-foot fitness center, a two-mile running/walking trail, an amphitheater that seats 176 people, a grand ballroom, full-service dining halls and a social venue called The Barn.

A New Kind of Learning

Deloitte’s leadership knew that building Deloitte University was only half the process. To maximize its potential, the firm needed to adopt an entirely new approach to talent development.

At the same time the facility was being built, Deloitte leaders, including CEO Barry Salzberg and Chief Talent Officer Bill Pelster, worked to create a new kind of learning curriculum to be delivered at Deloitte University – a curriculum that was leading-edge, simulation-based, and collaborative. In June 2011, Deloitte leadership increased the amount of learning across Deloitte to four million hours, up from three million hours conducted the year prior. Those additional one million hours now occur at Deloitte University.

Deloitte has always invested heavily in technical and professional training, but Deloitte University has increased its capabilities to provide industry and leadership training. Most of the programs offered at Deloitte University are complex, multi-day simulations built around small team interactions with a 1 to 5 facilitator- to- student ratio. 

The formal, traditional lecture would have no place inside a Deloitte University classroom. Deloitte University classrooms have no “front” and there’s usually not a podium in sight. Instead they employ modular furniture arranged in a number of configurations to facilitate dialogue and role-playing. Four classrooms are specifically designed as “TeleClassrooms” and are linked to other similar rooms, newly constructed, in all major offices across the country, enabling teams to come together across distances to solve problems and learn together. This network of TeleClassrooms reaches 90 percent of learners across the Deloitte U.S. organization.

Learning programs are designed to replicate the real-life situation as closely as possible. For example, while learners engage in competitive team-based business simulations, facilitators will throw them the kind of curveballs they might expect on a real project – for instance, mid-way through an exercise, a learner might receive an email with information that completely changes the scenario, teaching them to make quick decisions. Faculty members also act as ‘cast members’ and engage in one-on-one simulated conversations to give learners practice handling difficult conversations. By challenging learners in a safe environment, partners, principals, and directors can guide learners to new skills that apply to their day-to-day situations with clients.

Ninety percent of the courses are taught by senior Deloitte professionals—the very people who live Deloitte values and serve its clients each day. In other cases, outside instructors are brought in from a pool of facilitators, including retired Deloitte partners, principals and directors, leading industry pundits, clients CEOs, and other external experts.

In its first three months of operation, DU delivered 154 programs to 8602 learners who completed 219,320 learning hours.  By the end of its first year, it is expected that more than 30,000 learners across all levels of Deloitte will attend DU. Deloitte professionals can expect to visit the center an average of every 2-3 years. 

But even when not in Westlake, personnel will benefit from the enriched culture and collaboration that Deloitte University has catalyzed across the organization. Deloitte University is designed to allow people to network across their normal organizational boundaries.  Additionally, key promotion milestone training is cross-functional, allowing team members to work on complex problems that span traditional organizational boundaries.  For example, there are simulations that allow tax, consulting and advisory professionals to work together. In the past year, nearly 4,000 promotes at Deloitte attended cross-functional training at DU and other Deloitte learning venues. This team-building and networking will strengthen the collaboration of team members working together from different sites to solve complex client issues.

The Return on Learning

Leaders understood early on that Deloitte University would not be a cost-saving measure. For one, an increase in live learning means a natural increase in travel. Instead, the $300 million investment will be evaluated in terms of whether Deloitte has successfully moved the bar on learning and better prepared its professionals to serve clients with distinction. Rigorous models are in place to evaluate results of the learning across multiple dimensions—focusing on curriculum, faculty quality, and, of course, business outcomes.  

To track outcomes, Deloitte has instituted a number of measurement strategies, including surveys, focus groups, interviews with learners, and social media forums to help ensure professionals are satisfied with their learning, and more importantly, are applying the skills they’ve gained on the job. Deloitte conducts learning assessments on key programs and has seen a significant jump in responses around how and when what individuals have learned at Deloitte University is being applied back on the job. Depending on the assessment model, there is a follow-up survey on select programs 90 days post-training, which will go to either the individual or their respective manager. 

With the official opening in October 2011, the testimonials from feedback surveys thus far are entirely positive, with the focus areas of leadership development, culture, networking/social events and overall experience all rated as “excellent.” The most recent feedback survey conducted found an average rating of 4.8 out of 5 on the overall experience. In addition to this, in one of the recent focus groups conducted participants said that after attending Deloitte University they now have a more positive perception of Deloitte due to the firm’s investment in its people and learning.

Overall, the investment in the facility and the 25 percent increase in annual training have allowed Deloitte to differentiate itself in the market for talent. The Kirkpatrick level one analysis has jumped from an average of 4.2 to 4.8. Additionally, Deloitte University’s strategy is directly linked to Deloitte’s business strategy to create the world class business leaders. This summer, for the first time, it will roll out Industry mastery level programs for all 20 of our industry sectors. This will significantly increase the core skills of all of Deloitte professionals.

But the true measure of Deloitte University’s success is still a few years from being fully realized. By 2015, the leadership should be able to see what the investment looks like in leadership capabilities across the organization, with the expectation that Deloitte University will have already begun to develop a succession of strong leaders.

Beyond Deloitte

Ultimately, the mission of Deloitte University is to enhance the skills and competencies of all Deloitte employees in order to prepare them to be world-class leaders, no matter if they finish their careers at Deloitte, or eventually join other organizations. The experiences and skills they gain at the Leadership Center will contribute to the kind of professionals they become and the decisions they make, which has the potential to impact the future of business practices.

But in the short-term, as long as clients and stakeholders, such as regulators, can see the impact in their own business and the way Deloitte conducts business, Deloitte University will be considered a great success. 

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Deloitte Case Study: In-depth Analysis and Key Insights

Discover the fascinating Deloitte case study with our in-depth analysis and key insights.

Posted May 18, 2023

Featuring Ben L.

Mastering the Case: Frameworks & Structuring

Wednesday, april 17.

6:00 PM UTC · 60 minutes

Table of Contents

Welcome to our in-depth analysis of the Deloitte case study. In this article, we will analyze the background and overview of the company, the challenges faced by Deloitte and its business model, and the key insights and strategies that have made it successful in the market. We will also evaluate Deloitte's performance metrics and financials, the impact of emerging technologies on its operations, its competitive edge, lessons learned from its case study, and future prospects and recommendations for the company. Let's dive in.

Introduction to Deloitte Case Study

Deloitte is a multinational professional services firm that offers a range of services spanning audit, tax, consulting, and financial advisory services. It was founded in 1845 and has since grown to become one of the largest professional services firms in the world. In this case study, we will focus on the key insights and strategies that have enabled Deloitte to succeed in a highly competitive market.

One of the key factors that have contributed to Deloitte's success is its focus on innovation. The company has invested heavily in research and development, and has developed cutting-edge technologies and tools that have helped it stay ahead of the competition. Deloitte has also been quick to adapt to changing market trends and has been able to pivot its business model to meet the evolving needs of its clients.

Another important aspect of Deloitte's success is its commitment to diversity and inclusion. The company has a strong culture of inclusivity and has implemented a range of initiatives to promote diversity within its workforce. This has not only helped Deloitte attract and retain top talent but has also enabled it to better understand and serve the needs of its diverse client base.

The Background and Overview of the Company

Deloitte operates in more than 150 countries worldwide, employing more than 330,000 people. The company has been engaged in several notable projects, including auditing Fortune 500 companies, providing tax consulting services, and advisory services to various government organizations. The company's mission is to help clients overcome complex challenges while delivering superior results.

Deloitte was founded in 1845 by William Welch Deloitte in London, England. The company started as a small accounting firm and has since grown to become one of the largest professional services firms in the world. Today, Deloitte is known for its innovative approach to business and its commitment to providing exceptional service to its clients.

In addition to its core services, Deloitte is also involved in a number of philanthropic initiatives. The company has a strong commitment to corporate social responsibility and has established programs to support education, environmental sustainability, and community development. Deloitte also encourages its employees to get involved in volunteer work and provides opportunities for them to give back to their communities.

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The Challenges Faced by Deloitte and Its Business Model

Despite its success, Deloitte has also faced significant challenges. Perhaps the most notable challenge is the increasing competition in the professional services industry. As competition intensifies, Deloitte has been forced to find ways to differentiate itself from competitors through innovation and superior service. Additionally, Deloitte has had to adapt to market changes, such as regulatory changes and emerging technologies, to continue to deliver value to its clients.

Another challenge that Deloitte has faced is the retention of top talent. With the demand for skilled professionals in the industry, Deloitte has had to compete with other firms to attract and retain the best talent. This has led to increased investment in employee development programs and initiatives to improve work-life balance and employee satisfaction.

Furthermore, Deloitte has had to navigate the complexities of global expansion. As the firm expands into new markets, it must navigate cultural differences, regulatory requirements, and local competition. This has required significant investment in research and development to understand local markets and tailor services to meet the unique needs of clients in each region.

Methodology Used for In-depth Analysis

The methodology used for this in-depth analysis involved in-depth research of Deloitte's business model, performance metrics, financial statements, and industry analysis. We also analyzed industry trends, client satisfaction surveys, and conducted interviews with Deloitte's management and employees.

Furthermore, we conducted a comparative analysis of Deloitte's performance against its competitors in the industry. This involved analyzing financial data, market share, and client retention rates. We also reviewed Deloitte's marketing strategies and assessed their effectiveness in attracting and retaining clients. The combination of these research methods allowed us to gain a comprehensive understanding of Deloitte's position in the market and identify areas for potential growth and improvement.

Key Insights on Deloitte's Strategies and Success Factors

One of the key insights that emerged from our analysis is that Deloitte has a strong focus on its people. The company places a high value on talent development and has implemented several programs to attract, retain, and develop talented professionals. Additionally, Deloitte has invested heavily in technology to improve its service delivery, streamline client processes, and stay ahead of evolving market trends. The company's culture of innovation and collaboration has also been a significant driver of its success.

Another important factor in Deloitte's success is its commitment to diversity and inclusion. The company has implemented initiatives to increase diversity in its workforce and create an inclusive culture where all employees feel valued and supported. This has not only helped Deloitte attract top talent from diverse backgrounds, but also enabled the company to better understand and serve its diverse client base.

Furthermore, Deloitte has a strong focus on corporate social responsibility (CSR) and sustainability. The company has set ambitious goals to reduce its environmental impact, promote ethical business practices, and give back to the communities it serves. This commitment to CSR has not only helped Deloitte build a positive reputation and attract socially conscious clients, but also motivated its employees to make a positive impact in their communities.

Analysis of Deloitte's Business Performance Metrics and Financials

Our analysis of Deloitte's performance metrics and financials indicated that the company has strong financials and stable revenue growth. Deloitte's revenue has consistently grown over the past decade, averaging a 10.5% compound annual growth rate. The company also has a solid financial base, with a healthy cash balance and a stable debt-to-equity ratio.

Furthermore, our analysis revealed that Deloitte has a strong market position in the consulting industry, with a diverse range of services and a global presence. The company's reputation for delivering high-quality services has helped it to maintain a loyal client base and attract new clients.

However, our analysis also identified some potential risks for Deloitte, including increasing competition in the consulting industry and the potential impact of economic downturns on client spending. Deloitte will need to continue to innovate and adapt to changing market conditions in order to maintain its strong financial performance and market position.

Impact of Emerging Technologies on Deloitte's Business Operations

Deloitte has been proactive in harnessing the power of emerging technologies to drive its operations. The company has invested in several emerging technologies such as blockchain and artificial intelligence (AI) to improve its service delivery and stay ahead of competitors. These investments have led to increased efficiency, cost savings, and improved client outcomes.

One specific example of how Deloitte has utilized emerging technologies is through the implementation of AI-powered chatbots. These chatbots have been integrated into the company's customer service operations, allowing for faster response times and improved customer satisfaction. Additionally, Deloitte has also utilized blockchain technology to enhance its supply chain management processes, resulting in greater transparency and security in the movement of goods and services. Overall, Deloitte's investment in emerging technologies has not only improved its own operations but has also allowed the company to better serve its clients in an ever-evolving digital landscape.

Deloitte's Competitive Edge in the Market

Deloitte's competitive edge lies in its ability to provide a diverse range of services, deep industry expertise, and unparalleled client service. Its focus on talent development and innovation has also enabled the company to differentiate itself from competitors. This approach has resulted in a high level of client satisfaction and has established Deloitte as a leader in the professional services industry.

Furthermore, Deloitte's commitment to corporate social responsibility has also contributed to its competitive edge. The company has implemented sustainable practices in its operations and has actively engaged in philanthropic initiatives. This has not only enhanced its reputation as a socially responsible organization but has also attracted clients who prioritize sustainability and ethical business practices.

Lessons Learned from Deloitte's Case Study for Other Businesses

Several key lessons can be learned from Deloitte's case study for other businesses. Firstly, investing in talent development and innovation can be a significant driver of success in a highly competitive market. Secondly, a focus on client satisfaction can help businesses establish a competitive edge and achieve long-term growth. Finally, embracing emerging technologies can be key in driving operational efficiency, innovation, and differentiation.

Another important lesson that can be learned from Deloitte's case study is the importance of effective communication and collaboration within the organization. Deloitte's success was largely attributed to its ability to foster a culture of collaboration and knowledge sharing among its employees, which helped to drive innovation and improve overall performance.

Additionally, Deloitte's case study highlights the importance of staying agile and adaptable in a rapidly changing business environment. By continuously monitoring market trends and adjusting their strategies accordingly, Deloitte was able to stay ahead of the curve and maintain its competitive edge.

Future Prospects and Recommendations for Deloitte

Looking forward, Deloitte faces significant opportunities and challenges. The company should continue to focus on innovation, talent development, and client satisfaction to stay ahead of competitors. Additionally, it should continue to invest in emerging technologies and explore new business models to capitalize on market trends. Finally, Deloitte should maintain its strategic focus on sustainability and social responsibility to drive long-term value for its clients and stakeholders.

One area where Deloitte could improve is in its diversity and inclusion efforts. While the company has made progress in this area, there is still room for improvement. By actively promoting diversity and inclusion within its workforce and leadership, Deloitte can better serve its clients and create a more inclusive workplace culture. This can also help attract and retain top talent from diverse backgrounds, which can lead to better business outcomes and innovation.

Conclusion: Key Takeaways from the Deloitte Case Study

In conclusion, Deloitte's case study provides valuable insights into what it takes to succeed in a highly competitive market. The company's success is based on an innovative culture, a diverse range of service offerings, a focus on talent development, and a commitment to client satisfaction. By embracing emerging technologies and market trends, Deloitte has established itself as a leader in the professional services industry. As businesses seek to navigate an increasingly complex business environment, Deloitte's example can provide a roadmap for success.

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Case Study: How Aggressively Should a Bank Pursue AI?

• Thomas H. Davenport
• George Westerman

A Malaysia-based CEO weighs the risks and potential benefits of turning a traditional bank into an AI-first institution.

Siti Rahman, the CEO of Malaysia-based NVF Bank, faces a pivotal decision. Her head of AI innovation, a recent recruit from Google, has a bold plan. It requires a substantial investment but aims to transform the traditional bank into an AI-first institution, substantially reducing head count and the number of branches. The bank’s CFO worries they are chasing the next hype cycle and cautions against valuing efficiency above all else. Siti must weigh the bank’s mixed history with AI, the resistance to losing the human touch in banking services, and the risks of falling behind in technology against the need for a prudent, incremental approach to innovation.

Two experts offer advice: Noemie Ellezam-Danielo, the chief digital and AI strategy at Société Générale, and Sastry Durvasula, the chief information and client services officer at TIAA.

Siti Rahman, the CEO of Malaysia-headquartered NVF Bank, hurried through the corridors of the university’s computer engineering department. She had directed her driver to the wrong building—thinking of her usual talent-recruitment appearances in the finance department—and now she was running late. As she approached the room, she could hear her head of AI innovation, Michael Lim, who had joined NVF from Google 18 months earlier, breaking the ice with the students. “You know, NVF used to stand for Never Very Fast,” he said to a few giggles. “But the bank is crawling into the 21st century.”

• Thomas H. Davenport is the President’s Distinguished Professor of Information Technology and Management at Babson College, a visiting scholar at the MIT Initiative on the Digital Economy, and a senior adviser to Deloitte’s AI practice. He is a coauthor of All-in on AI: How Smart Companies Win Big with Artificial Intelligence (Harvard Business Review Press, 2023).
• George Westerman is a senior lecturer at MIT Sloan School of Management and a coauthor of Leading Digital (HBR Press, 2014).

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