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"The best way to predict the future is to create it." -Abraham Lincoln

If you want to build a rewarding IT career, you need to make smart choices.

Your first job strengthens the foundation of your career and sets the tone for future success. This is why landing an entry-level IT job in a top company is essential.

And to land a great entry-level IT job, your resume needs to be compelling enough. It should help you beat the competition and get you an interview call for your dream IT job.

Lucky for you, this blog will help you do the same and give you clarity on the following related questions:

• Which is the best entry-level IT resume format?
• What are the different sections that an entry-level IT resume must have?
• How to write an entry-level IT resume header?
• How to draft an impeccable internship section of your IT entry-level resume?
• How to list the details of your academic & extra-curricular credentials in an entry-level IT resume?
• What are some entry-level IT skills?
• What is the salary of an entry-level IT professional?
• What are some useful tips to create the best resume for IT freshers?

Entry-level IT Resume Format

To exhibit your potential in an entry-level IT resume with no experience, you need to pick the most suitable resume format.

Given below are three formats that you can choose from:

Reverse-Chronological Resume Format : One of the most suitable resume formats and hence the most recommended format is the reverse-chronological format. As a fresher without any work experience, this format can make your most recent education or internship stand out upfront.

Functional Resume Format : This resume format is suitable for candidates who have career gaps and multiple career changes. Hence, it would not be very suitable for entry-level resumes.

Combination Resume Format : This resume format is generally opted by candidates who have extensive years of work experience and therefore, we don't recommend using this format for your entry-level IT resume.

Also read: How to build a chronological resume in 2023?

Entry-level IT Resume Sections

A resume is ideally divided into various sections to enhance its readability and appeal.

Your entry level IT resumes should comprise of the following standard sections:

Also read: What are the top 5 resume sections in 2023?

Entry-level IT Resume Header

Many candidates make the mistake of writing "CV" or "Resume" as the header which hampers their resume's ATS-friendliness.

Stand out from the pile of applicants by writing your full name as your entry-level IT resume header. You can use the font size ranging from 16 to 20 points.

Your entry level IT resume header should ideally look like the following snapshot:

Also read: How to write a resume header in 2023?

Entry-level IT Resume Personal Information

No matter how impressive your entry-level IT resume is, if the recruiters cannot contact you, you will not get shortlisted.

Therefore, you must ensure that the personal information section of your entry-level IT resume must be error-free.

You need to provide the following information as part of your personal details:

• Contact Number: A reachable contact number with an ISD code and a + sign before it.
• Professional Email Address: Provide your official email address that has your real name.
• Current Location: Mention your state and country if you are willing to work abroad else simply mention your current city and state.
• LinkedIn/GitHub profile: Add a link to your LinkedIn or GitHub profile so that the recruiters can review your work online.

Here is an example of a perfect personal information section of an entry-level IT resume:

Also read: How to draft a personal information section on a resume?

Entry-level IT Resume Profile Title

Your current professional title is generally written as the profile title of a resume.

However, being a fresh graduate with no experience, the title of your internship position can be written as your resume's profile title.

In case you don't have any internship experience, you can either skip writing a profile title or you can write "IT Graduate" as the profile title of your entry-level IT resume.

You can use the font size of 14-16 points to write your profile title.

Take a look at the below-given sample for reference:

Entry-level IT Resume Internship Section

Having some type of internship experience can help your resume stand out from the rest.

In this section, you must describe the work that you did during your internship. Ensure that the work is relevant to the job description provided in the listing.

To give a clear description of your internship experience, you must follow the below-given pointers:

• Instead of a bulky paragraph, frame one-liner bullet points to enhance readability
• Use the STAR (Situation, Task, Action, and Result) format to frame your bullet points
• Begin your sentences with action verbs to emphasize your work
• Whenever possible, use numbers and figures to describe your accomplishments vividly
• Bold keywords to draw the recruiter's attention to key details and bucket similar points under a common heading

Take a look at the following examples to understand why it is important to follow the above pointers:

AVOID THIS:

Entry-level IT Resume Example 1

"As an IT support intern for XYZ Company, I played a key role in examining administration activities to preserve and reset all passwords whenever I was required to do so. I cooperated with 2+ IT vendors to fix any issues which were related to hardware, software, and LAN/WAN Connectivity. In my employment as an IT intern, I have also collaborated with cross-functional teams to carry out any disaster recovery and executed effective security procedures."

PRACTICE THIS:

Entry-level IT Resume Example 2

• Played a key role in examining administration activities to preserve & reset all passwords whenever required
• Collaborated with 2+ IT vendors to fix issues related to hardware/software and LAN/WAN Connectivity
• Coordinated with cross-functional teams to carry out disaster recovery & execute effective security procedures
• Designed 3+ applications using C++, JavaScript, etc. to write reusable programs
• Integrated Instagram login feature for the Clamp Mobile app and increased ~20% app usage
• Isolated sections of codes to verify 100% correctness on multiple devices and ensure compatibility standards
• Applied Agile software development methodology for module testing during the development process
• Performed unit tests on the android emulator to verify the smooth functionality of the apps

Additionally, here are two entry-level IT resume examples to demonstrate the difference bucketing and highlighting can make:

LESS IMPACT:

• Analyzed 85+ systems and conducted required repairs & improvements
• Configured 100+ desktops & fixed hardware/software issues to boost 5% productivity
• Documented upgrades to the systems & user information; improved efficiency by 10%
• Coordinated with the 20+ IT staff to resolve technical issues for clients

HIGH IMPACT:

Systems Analysis & troubleshooting

Documentation & Customer Servicing

Take a look at the following snapshot of the internship experiecne section in an entry-level IT resume:

Also read: How to draft an internship resume for college students in 2023?

Entry-level IT Resume Education Section

As an entry-level IT candidate, you need to emphasize your academic accomplishments since you lack professional experience.

Highlight your educational qualification and scholastic knowledge that is in line with the job requirements to increase your chances of getting shortlisted.

Provide the following details of your education in your IT intern resume:

• Name of the school/university you attended.
• Name of the courses you pursued.
• The location of the school/university.
• Admittance and graduation dates.
• GPA if it is higher than 3.5.

To see what an ideal education section looks like, refer to following sample:

Also read: How can you list your education on your resume?

Entry-level IT Resume Extracurricular Activities & Volunteering Experience

To make up for the lack of professional experience, you can list extracurricular activities and volunteer experiences that you may have in this section.

You can mention the projects you were involved in that can shed light on your productive participation or association with reputed organizations.

You can list your extracurricular activities and volunteering experience as shown in the sample given below:

Also read: How to write a resume with no experience?

Entry-level IT Resume Skills

To rank high in the ATS (Applicant Tracking System), which is used by recruiters to pick the most suitable resumes, the skills that you list in your entry-level IT resume must be strategically selected.

You can pick the most suitable skills (that are true to you) from the job description provided in the listing.

Here are some of the key skills of an entry-level IT professional:

While the following are examples of technical skills of an entry-level IT professional:

Refer to the following entry-level IT resume sample showcasing an ideal skills section:

Also read: What skills should you put on a resume in 2023?

Entry-level IT Resume Objective

The objective section of your entry-level IT resume must highlight your best academic accomplishments and tell the recruiters how you can leverage your knowledge and skills to benefit the company.

Limit your resume objective to 3-4 lines and avoid writing about your personal agenda or goals.

The ideal way to compose an entry-level IT resume objective is given below:

Also read: How to write a resume objective in 2023?

Entry Level IT Job Salary

• According to Indeed dot com The average salary for an entry-level IT Technician is $16.00 per hour
• According to salary dot com The average salary of an entry-level IT professional in the USA is $63,521

Also read: How to negotiate your salary in 2023?

Entry-level IT Resume Sample

To help you get a visual perception of an ideal entry-level IT resume, take a look at the following sample:

• Software : CRM Software
• Languages : Python, JavaScript, HTML, CSS, Eclipse
• Operating Systems : Linux, Unix, MS-Windows
• Analyzed & troubleshot 100+ systems and performed required repairs & modifications
• Installed & configured 200+ desktops & identified & resolved hardware/software issues to bolster productivity by 10%
• Documented upgrades to the systems & maintained user information; improved overall efficiency by 15%
• Coordinated with the IT staff & interacted with 10+ customers on a daily basis to resolve technical issues
• Played a key role in monitoring administration activities to maintain & reset all passwords and monitor all requests
• Liaised with 3+ IT vendors to resolve issues related to equipment, hardware, & software and LAN/WAN Connectivity
• Collaborated with cross-functional teams to perform disaster recovery & implement effective security measures
• GPA: 4.5/5.0
• Fundraiser at ChildGrowth NGO | May '18 - Present
• Organized various events and fundraised $10k from anonymous sponsors for the organization
• Taught Mathematics & Computer Science to 30+ students over the weekends
• Member of the Red Cross Society | May '17 - Present
• Captain of the University's Basketball Team | Apr '18 - Jan '20
• Languages : English (native), Spanish (working proficiency), and German (fluent)

Resume Tips for IT Freshers

To help you ensure that your resume for IT fresher is impeccable, given below are some tips on the best industry practices you can follow:

• Avoid making your resume for IT fresher longer than a page.
• Quantify your achievements and internship duties wherever possible to create more impact.
• Use easy to read fonts like Arial, Calibri, and Times New Roman to enhance the ATS-friendliness of your IT freshers resume.
• To ensure that your resume is cohesive, use the same date format (DD/YY or DD/YYYY) throughout your resume.
• Proofread your resume to avoid grammatical errors and typos as surveys show that 77% of hiring professionals reject resumes for the same reason.
• Leave ample white space between resume sections to avoid making your resume look cluttered.

Key Takeaways

Here are the key takeaways from the blog:

• Structure your entry-level IT job resume by using the reverse chronological resume format.
• Maintain your individuality by writing your full name as the resume header.
• Provide a valid profile title that identifies your professional status.
• Describe your experience in one-liner bullet points and avoid paragraphs.
• Compile your framed points under buckets and bold your achievements and contributions.
• Use suitable keywords to make sure that your resume gets picked by the ATS.
• Give an overview of your resume by composing an entry-level IT resume objective.

You can also use Hiration's AI-powered Resume builder to create an ATS-friendly resume within minutes. Additionally, reach out to us at [email protected] if you have any career-related queries.

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How to Write an Entry Level IT Resume [With 3 Examples]

When we speak to entry-level IT professionals, it isn’t uncommon for us to hear -

“I sent 400 applications and only got 2 calls, is it normal? Is finding an IT job that hard? Is my entry-level IT resume that bad?”

Not having an experience hurts your chances for sure, but it isn’t the end of the road .

The key is to differentiate yourself from the rest by writing an entry-level IT resume.

While you work on improving your qualifications (projects, certifications, etc) - this guide will help you perfect your IT resume with no experience .

Let’s start by looking at some entry-level IT resumes that you can drive inspiration from. But if you feel you need more inspiration, browse our 500+ resume examples library.

• Entry Level IT Resume with No Experience Example

• Entry Level IT Resume with 6 Months of Experience Example

• Entry Level IT Support Technician Resume Example

• How to Write an Entry-Level IT Resume

After reviewing thousands of entry-level IT resumes, here’s our take on how you should write yours:

• Unprofessional templates, odd white spaces, and general ill-fitting resume templates lead to rejection. That’s why select the right entry-level IT resume template.
• Avoid writing paragraphs, try to use bullet points and short sentences. 90% of rejected entry-level resumes fail to do this.
• Carefully put an objective summary, your top skills, any past relevant experience or projects, education, and IT certifications as individual sections.
• Now, make sure your objective is less than three lines, communicates your skills, past relevant experience, and why you are applying for this IT role.
• While listing any relevant past experience, follow the STAR method to impress the hiring manager.
• On the education section - list your degree and year. Add your GPA only if it is more than 3.7.
• While listing your certifications - make sure to list the date on which you completed the certification.
• When your list your skills - focus on IT technical skills and leverage this section to add relevant keywords.
• If you still wish to add soft skills, add them in a separate section.

If you have no experience to show at all (not even from student jobs that could potentially show transferable skills) - put the following sections in your resume instead (in this order):

• Resume header with full name, contact information, links, and objective summary.
• Relevant IT projects.
• Certifications

If you follow the advice given above - you’ll be able to beat 90% of competing job applications.

Also, a hiring manager would consider your application a lot more seriously as your being so thoughtful with your entry-level IT resume.

All good so far, right? And, we understand that you aren’t a copywriter who can write these entry-level IT resume sections without sweating.

That’s why we will show you how you can perfectly write each of these sections. And, we will give you templates to write yours as well.

• Example Entry-Level IT Resume Objective

Aspiring IT Support professional with deep expertise in hardware troubleshooting, technology deployment, network troubleshooting, and virtualization. Dean’s List for all semesters. Actively exploring opportunities to solve complex networking problems.

This IT objective is extremely brief, very impactful, and would keep the hiring manager interested in your application.

If you wish to create a similar entry-level IT resume objective without the pain, simply fill out the template below.

Entry-Level IT Resume Objective Template

Aspiring IT [target job title] professional with deep expertise in [skill 1], [skill 2], and [skill 3]. Achieved [add your top achievement here]. Actively exploring opportunities to solve [a specific interest of yours] problems.

• Summary or Objective for your Entry-level IT Resume with No Experience?

If you have no IT experience, we recommend that you write an objective instead of a resume summary. An objective can more meaningfully convey your existing skills, how they are relevant and why you are applying for a position.

A resume summary would only help if you are an entry-level IT professional with 0-1 year of experience. And, if that’s the case, here’s an example and a template for you.

• Entry Level IT Resume Summary for 0-1 Year Experience IT Professionals

IT Support professional with 8 months of managing ACME’s intranet and handling all IT tickets. Evolved and scaled IT systems at ACME and now exploring more challenging IT support opportunities.

Use the template below to write an impactful entry-level IT resume summary.

Template for Entry-Level IT Resume Summary

IT [job title] professional with [0-1] month(s) of [core expertise, core responsibilities]. [Achieved something] at [current company] and now exploring more challenging [job title] opportunities.

You now should be able to effortlessly write your own entry-level IT objective or summary.

Once you’ve shown a hiring manager that you are skillful and passionate about information technology - it’s time to give them exactly what they want to read further.

We will do that by showcasing relevance through:

• Any work experience with transferable skills.
• Project work performed that displays technical proficiency in IT.
• Certifications that show commitment to learning.
• Skills that show you are relevant to the position.
• Relevant education and a great academic record.
• Right Way to Fill Work History When You’ve No IT Experience

When you write your work history section, you either:

• Have internships or other jobs whose experience would help display your proficiency with IT systems.
• You have no internship or experience but have worked on technical IT projects in college or a personal capacity.

When writing an entry-level IT resume where you can show any past experience that can highlight transferable skills - follow these steps:

• Look at the job description, and extract key skills a hiring manager would want a potential candidate to have.
• Explain how your past experience involved leveraging those skills or solving similar problems.
• Make sure to list your work experience in form of a bulleted list.
• Follow the STAR method while writing your experience.
• Make sure to re-read your entry-level IT resume

But what if you have never worked any job before? Not even an internship!

In that case, we advise that you rename the “Work Experience” section of your entry-level IT resumer to “IT Projects”. Now, you can list your projects in a no-experience IT resume in two ways.

Here are two formats for entry-level IT resumes.

Format Entry-level IT Resume With No Experience #1

[Name of IT Project] [Date/Duration]

• [bullet list item #1 e.g. performed network testing for 100+ connected gateways]
• [bullet list item #2 …]
• [bullet list item #3 …]

Note - use this format only when you are listing a large project. It would make little sense to list smaller projects in that way. If you have done multiple-smaller projects, use the resume format provided below.

IT Projects [Date/Duration]

• [Project 1] [one line description e.g. performed network testing for 100+ connected gateways]
• [Project 2] [one line description …]
• [Project 3] [one line description …]

If you have done any IT internship, list that within the work experience section.

Example of Listing Internship on an Entry-Level IT Resume

IT Support Intern | May-June 2021 Nyoom Technologies | New York, NY

• Assisted with day-to-day IT support queries from Nyoom staff, achieving a 95% success rate.
• Participated in training and development sessions with a staff mentor to develop my IT support and customer service skills.
• Collaborated with IT support staff to update support documentation, empowering staff to address IT issues independently
• Entry Level IT Skills for Resume
• Database maintenance
• Systems administration
• Customer service
• Collaboration
• Microsoft Office suite
• Troubleshooting

These skills are expected from every entry-level IT candidate. If you are applying for a specific role e.g. IT Network Administrator - highlighting your IT networking skills would be the best.

• Certifications for Entry-Level IT Resume
• CompTIA Network+
• CompTIA Security+

These certifications are very commonly expected from entry-level IT resumes with no experience.

• Add Keywords to Your Entry-Level IT Resume

While writing your entry-level IT resume, pick relevant keywords from this list and add to your resume:

• System administration
• IT networking
• IT infrastructure
• Database administration
• Ticket management
• Patch management
• System upgrades
• Network configuration
• Real Entry-Level IT Resumes and What They Can Improve

Entry-Level IT Resume Feedback #1

If we were to improve this entry-level IT resume, we would:

• Lead with IT skills instead of experience using a functional or a combination resume format.
• The date the IT support technician certification was completed should be listed.
• The entry-level IT candidate should make devices, vendors, services, applications, etc that they worked with more visible as that’s the information a hiring manager would look for.

Entry Level IT Resume Feedback #2

• The resume is more than one page, that’s not helpful for an entry-level IT resume. Reduce it to one page.
• Reduce the skill section by using commas instead of adding them to a new line.
• Since the candidate already has an IT background, it would help them if they write an objective explaining how their skills are transferable and better explain why they are applying for the position.
• The resume template used in this entry-level resume has too much whitespace that unnaturally extends the length. Select a better resume template.
• Use more IT specific keywords e.g. troubleshooting systems, networking, Linux, etc.

Entry Level IT Resume Feedback #3

• Turn the two lines under the existing experiences into bullet points following a STAR format.
• Add any relevant IT certification or IT education in a separate section.
• Reduce the number of soft skills used as they are adding fluff to this entry-level resume. The resume currently appears to be from a candidate that hasn’t proactively learned anything about information technology.
• List your college/university and your major/minor. List your GPA if your GPA is more than 3.7.
• Remove the strength section as it is adding no value to your resume.
• How to Improve your Entry-Level IT Resume Even Further?

Reach out to your contacts, colleagues, friends, mentors, etc within the target IT role and ask them for feedback on your entry-level IT resume.

Madison Norton

VP Marketing & Resume Expert

Madison is the VP Marketing and General Manager at VisualCV . He's a seasoned marketing leader, resume writing and career marketing expert and now helping people grow their own career marketing strategies to build a career they love.

Madison on LinkedIn

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9 Information Technology (IT) Resume Examples for 2024

Best for senior and mid-level candidates

There’s plenty of room in our elegant resume template to add your professional experience while impressing recruiters with a sleek design.

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Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

• IT Resumes by Experience
• IT Resumes by Role

Few businesses or organizations can do without an IT guru these days. As an IT professional, you could be providing support for a large company or a small start-up. 

No matter your preference, the opportunities are limitless, and whether you’re just starting or looking to move to the next level, you may feel overwhelmed with all the job choices and the best way to  build your resume and generate a cover letter .

We’ve researched countless IT resumes and asked what employers are looking for in 2024 to come up with  nine IT resume samples for you to use as a guide when  crafting your own resume . Plus, we have some tips to help you tailor your resume to the position you’re looking to land!

or download as PDF

Why this resume works

• Numbers (aka metrics) are the easiest way to quantify your abilities and show employers you made a significant contribution to your workplace.
• So although it’s a challenge, try to keep your  resume’s skills section  brief. We’d recommend listing only six to eight skills with most of them from the  job description .
• Of course, don’t falsify any information. You don’t need to have  every  skill from the job description, so don’t feel you have to lie just to get the job 

Professional IT Resume

• Think about past projects and roles that underscore your abilities, and quantify those actions with metrics.
• You might spend a little more time on your resume upfront, but trust us, you’ll thank yourself—and us later!
• Choosing a professional but creative style like one of our  free Google Docs resume templates  or  Word interactive resume samples  can set you apart from the competition; though we suggest avoiding cutesy fonts, too much color, and disorganized sections, you can instead try:
• Rearranging sections of your resume 
• Adding color to section headings, and 
• Increasing/decreasing margins and spacing to fill one page

Entry-Level IT Resume

• Your objective is an opportunity to tell employers a number of things in a few sentences:
• Explain how your previous experience (whether a relevant internship or even volunteering) has provided you with the background to adapt to the position at hand.
• Showcase your abilities and what you can offer—reiterate that you have the skills ( found in the job description) the employer is specifically seeking.
• Emphasize that your qualities, characteristics, and skills are aligned with the company’s overall mission. 
• Most importantly, though, expound on your responsibilities in each work experience bullet point, and highlight your indirect and direct impact in your previous positions, even if you don’t think they’re relevant. 

Experienced IT Project Manager Resume

• Most IT positions will require a bachelor’s, and project management definitely requires it! 
• Some employers prefer you have your PMP certificate, and others will require it. There are lots of other certs out there, too, so be sure you’re certified, or at least taking steps to complete certification in the areas your dream job requires.  
• We suggest weaving your skills throughout your work experience using bullet points for a powerful, easy-to-read snapshot of your impact. 
• Another winning tip is to pepper your bullet points with active verbs and plenty of metrics that demo your very best work while connecting your resume story together. 

IT Technician Resume

• While percentages have their place, don’t limit yourself to these alone; otherwise, your narration becomes too monotonous. Instead, spruce up things by weaving in other metrics. Notice how Jackson talks about saving issue resolution time by 11 hours, reducing password-related requests by 126, and so on.

IT Analyst Resume

• Perhaps you helped cut data management costs at one company or conjured up a substantial dollar amount of savings in IT equipment at a different company. Either case, it shows your capacity to save money on IT, which could positively impact the hiring organization’s bottom line.
• Bullet points like these also make great stories you can expound on in your IT cover letter .

Technical Support Specialist Resume

• For instance, highlight your software competencies, problem-solving skills, and customer-centric services in your technical support specialist resume .

IT Specialist Resume

• Your IT specialist resume should underline your troubleshooting, system infrastructure, and performance optimization skills.

IT Director Resume

• List your work history in reverse-chronological order (your most recent work experience at the top of your resume).
• Demonstrate increased responsibility, supervisory roles, and impressive metrics as you move from your oldest to your most recent position. 
• Start each bullet point with an active, power verb like “directed” or “upgraded” rather than vague verbs like “assisted” or “helped.” Not only will this method reduce unnecessary words, but most importantly, it demonstrates your initiative, which is exactly what IT hiring personnel want to see. 

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• Product Manager
• Software Engineer

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• Help Desk Resume Guide & Examples

IT Help Desk (Entry Level) Resume Examples: Proven To Get You Hired In 2024

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• IT Help Desk (Entry Level)
• IT Support Specialist
• IT Support Technician
• Help Desk Technician
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• IT Help Desk (Entry Level) Resume Tips

IT Help Desk (Entry Level) Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., it help desk (entry level) resume sample.

Help desk centers usually work in tiers, meaning that technicians have a designated level of complexity with technical support. Some of them handle advanced issues while others focus on basic setup tasks and lower-level troubleshooting. That is precisely the work of an entry-level IT help desk specialist since they don’t have extensive experience on their resume.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your it help desk (entry level) resume in 2024,    include volunteering experience in it..

Having a lack of professional experience in help desk centers doesn’t have to prevent you from applying to this position. You can also include relevant experience in volunteering and internships. These days, this type of on-the-job training has a lot of value in the IT industry.

   Highlight projects in which you used your transferrable skills.

If you have worked in personal or extracurricular projects where you used your technical support skills, you can mention that in your resume. This is a good idea to demonstrate your value. You can highlight skills from this experience, such as problem-solving and troubleshooting.

IT Support Specialist Resume Sample

It support technician resume sample, help desk technician resume sample, it support associate resume sample.

We spoke with hiring managers at top companies like Google, Microsoft, and Amazon to understand what they look for in IT help desk resumes at the entry level. The tips below are a result of their advice and will help your resume stand out.

   Highlight your customer service skills

As an IT help desk professional, your primary role is to assist users with technical issues. Hiring managers want to see evidence of strong customer service skills on your resume.

Instead of simply listing 'customer service' as a skill, provide specific examples of how you've demonstrated it:

• Resolved an average of 50+ customer inquiries per day via phone, email, and chat
• Maintained a 95% customer satisfaction rating based on post-interaction surveys
• Trained 5 new hires on customer service best practices, contributing to a 15% increase in team efficiency

Quantifying your achievements and using action verbs makes your customer service skills more impactful and credible to hiring managers.

   Showcase your technical troubleshooting abilities

Effective troubleshooting is a critical skill for IT help desk roles. Hiring managers look for candidates who can diagnose and resolve technical issues efficiently.

When describing your troubleshooting experience, be specific about the types of issues you've handled and the steps you took to resolve them. Contrast the difference between a vague description and a strong, detailed one:

• Helped users troubleshoot various technical problems
• Diagnosed and resolved issues with hardware, software, networking, and mobile devices, reducing average ticket resolution time by 20%

The more specific you are, the easier it is for hiring managers to understand the depth of your technical abilities and the impact you can make in the role.

   Include relevant certifications and training

While entry-level IT help desk roles may not require extensive certifications, including relevant ones can help your resume stand out. Some certifications that can boost your credibility include:

• Microsoft Certified Solutions Associate (MCSA)
• HDI Customer Service Representative (HDI-CSR)
• ITIL Foundation

Additionally, mention any relevant training you've completed, such as:

• Completed a 6-week IT support bootcamp covering troubleshooting, networking, and customer service
• Attended a 3-day workshop on ITIL best practices for service desk operations

These certifications and training demonstrate your commitment to learning and staying current in the field, which can make you a more attractive candidate.

   Emphasize your communication skills

Strong communication skills are essential for IT help desk professionals. You'll be interacting with users who have varying levels of technical knowledge, so you must be able to explain complex concepts in simple terms.

Highlight your communication skills by providing examples of how you've effectively communicated with users and colleagues:

• Created a knowledge base of 50+ articles explaining common technical issues in plain language, reducing user confusion and repeat tickets by 30%
• Collaborated with cross-functional teams to implement a new ticketing system, ensuring smooth communication and a successful rollout

These examples show hiring managers that you can communicate effectively with both technical and non-technical audiences, a key skill for success in an IT help desk role.

   Showcase your problem-solving skills

As an IT help desk professional, you'll face a wide range of technical challenges that require strong problem-solving skills. Hiring managers want to see evidence of your ability to think critically and find creative solutions.

When describing your problem-solving experience, focus on the impact of your solutions:

• Developed a script to automate the process of updating software on 500+ company devices, saving 20+ hours per month
• Identified and resolved a recurring network issue, resulting in a 50% reduction in related user complaints

These examples demonstrate your ability to not only solve problems but also find efficient and effective solutions that have a measurable impact on the organization.

   Tailor your resume to the job description

One of the most effective ways to make your resume stand out is to tailor it to the specific job you're applying for. This shows hiring managers that you've taken the time to understand their needs and have the relevant skills and experience.

Here's an example of how you can tailor your resume to a job description:

Job description: Provide technical support for Windows and Mac OS Generic resume: Provided technical support for various operating systems

Job description: Provide technical support for Windows and Mac OS Tailored resume: Provided technical support for Windows 10 and Mac OS X, resolving 100+ user issues per week

By specifically mentioning the operating systems listed in the job description and quantifying your experience, you show hiring managers that you're a strong fit for the role.

Writing Your IT Help Desk (Entry Level) Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or summary statement, is an optional section that appears at the top of your resume, just below your contact information. While it's not a mandatory component, a well-crafted summary can help you stand out from other candidates by highlighting your most relevant qualifications and experiences.

When deciding whether to include a summary on your IT help desk resume, consider your level of experience and career trajectory. If you're a recent graduate or making a significant career change, a summary can provide context and explain how your skills align with the position. However, if your experience directly relates to the IT help desk role, you may choose to let your work history speak for itself.

It's important to note that an objective statement, which focuses on your career goals rather than your qualifications, is generally not recommended. Employers are more interested in what you can bring to the table than your personal aspirations.

To learn how to write an effective resume summary for your IT Help Desk (Entry Level) resume, or figure out if you need one, please read IT Help Desk (Entry Level) Resume Summary Examples , or IT Help Desk (Entry Level) Resume Objective Examples .

1. Tailor your summary to the IT help desk role

When crafting your summary for an entry-level IT help desk position, it's crucial to align your skills and experiences with the job requirements. Research the company and the specific role to identify the key qualifications they are seeking.

For example, if the job description emphasizes customer service and technical problem-solving, your summary might look like this:

Recent IT graduate with a strong foundation in computer systems and a passion for helping others. Skilled in troubleshooting hardware and software issues, providing clear explanations to non-technical users, and maintaining a positive attitude under pressure. Eager to apply my knowledge and learn new technologies in an entry-level IT help desk role.

Avoid generic statements that could apply to any job, such as:

• Hardworking individual seeking an opportunity to grow
• Motivated self-starter with a diverse skill set

2. Highlight your technical skills and soft skills

An effective IT help desk summary showcases a balance of technical expertise and interpersonal skills. While you may be tempted to focus solely on your technical qualifications, don't overlook the importance of soft skills in a customer-facing role.

Some key skills to consider including:

• Familiarity with common operating systems (e.g., Windows, Mac OS) and software applications
• Knowledge of hardware components and peripherals
• Troubleshooting and problem-solving abilities
• Excellent communication skills, both written and verbal
• Patience and empathy when working with frustrated users
• Ability to explain technical concepts in simple terms

Remember, your summary should be a high-level overview of your qualifications. Avoid listing every skill or technology you've encountered; instead, focus on those most relevant to the IT help desk role.

  Experience

Your work experience section is the heart of your resume. It's where you show hiring managers how you've applied your skills to make an impact for previous employers. It's especially important to get this section right when you're applying for entry-level IT help desk jobs, as you may not have much directly relevant experience yet. Here are some key tips to make sure your work experience section shines:

1. Highlight transferable skills from non-IT jobs

Many entry-level IT help desk applicants don't have direct IT support experience on their resume yet. If that's you, focus on highlighting transferable skills you gained in other jobs that would apply well to an IT support role, such as:

• Troubleshooting issues for customers at a retail job
• Communicating technical concepts to non-technical people as a tutor
• Collaborating with team members on complex projects in any job

By framing your non-IT experience in terms of the skills that transfer well to IT support, you'll help employers connect the dots and see your potential.

Not sure if you're highlighting the right skills? Try out the free Targeted Resume tool, which scans your resume and compares it to the job description to identify the most important skills and keywords to include.

2. Use strong, IT-related action verbs

When describing your contributions in each role, start each bullet point with a strong action verb that sounds like what an IT support professional does on a daily basis. Some great examples include:

• Troubleshot hardware and software issues for 50+ employee computers, resulting in a 20% reduction in support ticket time-to-resolution
• Communicated complex technical concepts to non-technical end users, improving customer satisfaction rates by 15%
• Collaborated with other IT team members to migrate company systems to new CRM platform, finishing the project 10% ahead of schedule

Avoid bland, overused verbs like "assisted" or "helped" - they don't convey the specifics of how you made an impact. Use strong, descriptive verbs to make your contributions and skills stand out to IT managers.

Tip: Read through IT help desk job descriptions and take note of the verbs they use frequently, like "troubleshoot", "resolve", "maintain" and "configure". Incorporate these into your own work experience bullet points.

3. Quantify your impact with metrics where possible

Numbers jump off the page and quickly convey your impact to busy hiring managers. Whenever possible, include metrics in your bullet points to show the scope and results of your work. Not sure what kind of metrics to include? Here are some ideas:

• Number of customers/users supported per day/week/month
• Average time to resolve a support ticket
• Percentage decrease in support tickets after implementing a new process
• Number of new systems/applications implemented and trained users on

Responded to customer support tickets and walked users through technical issues

Responded to 100+ customer support tickets per week and resolved issues within an average of 2 hours, 50% faster than the team average of 4 hours

By quantifying your experience like in the second example, you give the hiring manager a much clearer picture of your abilities and impact. Numbers are your best friend in this section.

If you don't have exact metrics, use your best estimate or a range. Something like "Resolved 20-30 support tickets per day" is better than no numbers at all.

4. Showcase your technical skills and tools

Hiring managers want to see that you have experience with the hardware, software and tools they use at their company. Even if you don't have professional IT experience, you can showcase your technical skills in other ways:

• Coursework and projects from your degree program
• Volunteer experience troubleshooting computer issues for local nonprofits
• Transferable tools used in other industries, like Salesforce, Zendesk, and Remote Desktop

For example:

Earned A+ certification and built home computer networks to gain hands-on experience with Windows Server, Active Directory, and Cisco routers and switches

Even if you haven't used the exact same tools as the employer, demonstrating foundational skills with related technologies can reassure hiring managers of your ability to learn their stack quickly.

Before you submit your resume, upload it to the free Score My Resume tool to get instant feedback on 30+ key criteria hiring managers look for, including whether you've highlighted the right technical skills for the job.

  Education

The education section of your IT help desk resume should be concise and relevant. It's an opportunity to showcase your technical knowledge and training. Follow these tips to make sure your education section is effective and tailored to the job you're applying for.

1. Put education at the top if you're a recent grad

If you've graduated within the last few years, put your education section above your work experience. This is especially important if you have limited work experience in IT help desk roles.

Here's an example of how to format your education if you're a recent grad:

Bachelor of Science in Information Technology, XYZ University, Graduated May 2022 Relevant coursework: Network Administration, Database Management, Cybersecurity Fundamentals GPA: 3.8/4.0

2. Highlight relevant coursework and projects

If you don't have much work experience, your coursework and academic projects can help demonstrate your skills and knowledge. Include courses and projects that are directly relevant to IT help desk work.

Here are some examples:

• Relevant coursework: Operating Systems, Network Security, Technical Support Fundamentals
• Capstone project: Developed a ticketing system for the university's IT department, resulting in a 30% increase in efficiency

3. Keep it short and sweet if you have significant experience

If you have several years of IT help desk experience, your education section should be brief. Hiring managers will be more interested in your work history and accomplishments.

Here's what to avoid:

• Associate of Science in Computer Information Systems, ABC Community College, Graduated 2010
• Relevant coursework: Intro to Programming, Web Design, Database Fundamentals
• GPA: 3.2/4.0

Instead, keep it concise:

Associate of Science in Computer Information Systems, ABC Community College

4. Include relevant certifications

Certifications demonstrate your expertise and commitment to professional development. If you have certifications that are relevant to IT help desk work, include them in your education section.

Some examples of relevant certifications:

• HDI Desktop Support Technician

Here's how to format certifications in your education section:

Bachelor of Science in Computer Science, XYZ University, Graduated May 2018 Certifications: CompTIA A+, June 2019 HDI Desktop Support Technician, March 2020

  Skills

The skills section of your resume is crucial for IT help desk roles. It's where you highlight the technical skills and expertise that make you a great fit for the job. Hiring managers and applicant tracking systems (ATS) will scan this section to see if you have the right qualifications. Here are some tips to make your skills section stand out.

1. Highlight relevant IT support skills

When applying for an IT help desk role, focus on technical skills that are relevant to the job. This could include:

• Operating Systems : Windows, macOS, Linux
• Productivity Software : Microsoft Office, Google Workspace
• Networking : TCP/IP, DNS, DHCP
• Security : Antivirus software, firewalls, VPNs
• Troubleshooting : Remote desktop, command line, diagnostic tools

By highlighting specific skills that match the job description, you'll show the hiring manager that you have the expertise they're looking for.

2. Use proficiency levels strategically

Some job seekers like to indicate their proficiency level for each skill, such as beginner, intermediate, or expert. However, this can sometimes backfire. Consider the following examples:

Skills: Windows 10 (Expert) macOS (Beginner) Networking (Intermediate)

In this case, noting "beginner" for macOS may cause the hiring manager to question your abilities. Instead, either leave off the proficiency level or only include skills where you're at an intermediate to expert level:

Skills: Windows 10 macOS Networking TCP/IP (Expert) Cisco switches and routers (Expert)

3. Tailor skills to the job description

Many companies use applicant tracking systems (ATS) to scan resumes for relevant keywords before a human ever sees them. To get past the ATS, make sure your skills section includes keywords and phrases from the job posting.

For example, if the job description mentions "experience with Zendesk ticketing system," include that specific skill on your resume. However, never lie about your qualifications. Only include skills you actually possess.

Tailoring your resume for each job takes extra time, but it's worth it to increase your chances of landing an interview. A generic skills list that's not customized for the role is more likely to be overlooked.

4. Avoid outdated or irrelevant skills

While it may be tempting to list every technology you've ever used to pad your resume, stick to current and relevant skills for an IT help desk role. For example:

Skills: Windows 95 MS-DOS Lotus 1-2-3 Typewriter repair

Those skills are extremely outdated and no longer used in most workplaces. Including them will make you look out of touch. Instead, emphasize modern technologies and industry-standard tools:

Skills: Windows 10 Active Directory Office 365 Salesforce

Skills For IT Help Desk (Entry Level) Resumes

Here are examples of popular skills from IT Help Desk (Entry Level) job descriptions that you can include on your resume.

• Active Directory

Service Desk

• Technical Support
• Microsoft Access
• Computer Hardware Troubleshooting
• Network Administration
• Computer Hardware
• Operating Systems

Skills Word Cloud For IT Help Desk (Entry Level) Resumes

This word cloud highlights the important keywords that appear on IT Help Desk (Entry Level) job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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IT Help Desk (Entry Level) Resumes

• Template #1: IT Help Desk (Entry Level)
• Template #2: IT Help Desk (Entry Level)
• Template #3: IT Support Specialist
• Template #4: IT Support Technician
• Template #5: Help Desk Technician
• Template #6: IT Support Associate
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• Other Administrative Resumes
• IT Help Desk (Entry Level) Interview Guide
• IT Help Desk (Entry Level) Sample Cover Letters
• Alternative Careers to a Help Desk Specialist
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• Resume Action Verbs

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