resume format hotel management

Hotel Manager Resume Examples and Templates

This page provides you with Hotel Manager resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Hotel Manager resume.

What do Hiring Managers look for in a Hotel Manager Resume

• Hospitality Expertise: In-depth knowledge of the hospitality industry, including hotel operations, guest services, and industry trends.
• Leadership Skills: Strong leadership abilities to manage hotel staff, set service standards, and ensure a positive guest experience.
• Customer Service Focus: A commitment to providing exceptional customer service and addressing guest concerns promptly and effectively.
• Financial Acumen: Proficiency in managing budgets, revenue, and expenses to ensure the hotel's financial success.
• Problem-Solving: The capability to identify and resolve operational challenges, maintain guest satisfaction, and ensure a smooth operation.

How to Write a Hotel Manager Resume?

To write a professional Hotel Manager resume, follow these steps:

• Select the right Hotel Manager resume template.
• Write a professional summary at the top explaining your Hotel Manager’s experience and achievements.
• Follow the STAR method while writing your Hotel Manager resume’s work experience. Show what you were responsible for and what you achieved as a Hotel Manager.
• List your top Hotel Manager skills in a separate skills section.

How to Write Your Hotel Manager Resume Header?

Write the perfect Hotel Manager resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Hotel Management position to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Hotel Manager resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
• Bad Hotel Manager Resume Example - Header Section

Rayna 682 Fifth St. South Plainfield, NJ 07080 Marital Status: Married, email: [email protected]

• Good Hotel Manager Resume Example - Header Section

Rayna Walton, Plainfield, NJ, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]

For a Hotel Manager email, we recommend you either go with a custom domain name ( [email protected] ) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Hotel Manager Resume Summary?

Use this template to write the best Hotel Manager resume summary: Hotel Manager with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Hotel Manager Resume Experience Section?

Here’s how you can write a job winning Hotel Manager resume experience section:

• Write your Hotel Manager work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Hotel Manager work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Hotel Manager).
• Use action verbs in your bullet points.

Assistant Hotel Manager Resume Example

Assistant Hotel Manager

• Collaborating closely with the Hotel Manager to ensure the day-to-day operations run smoothly.
• Serving as the main point of contact for all service providers, such as Housekeeping and maintenance, while monitoring stock levels and costs. Overseeing inventories as per guidelines and assisting in the preparation of monthly closings.
• Ensuring the implementation, execution, and enhancement of AMX quality standards, while adhering to provided guidelines.
• Holding responsibility for the Front Office team, including recruitment and team member development, in partnership with the Human Resources department.
• Motivating staff, creating a pleasant and safe work environment, and fostering effective teamwork within the team.
• Leading regular individual and team meetings, promoting skill and knowledge development through training and on-the-job exchanges.
• Ensuring that all work equipment is maintained in good condition and that the necessary information is readily available.

Hotel Manager Asisstant Resume Example

Hotel Manager Asisstant

• Ensure effective task planning and distribution among all employees at your establishment.
• Conduct regular checks on tasks performed by department heads and all employees, including maintenance, cleanliness, reservations, and customer service.
• Ensure compliance with reception and cleanliness standards for the establishment's category, as well as adherence to the standards of the affiliated brand, and provide excellent customer management.
• Actively address reservations identified in periodic reports from the control office, reservations issued by the police headquarters during safety commissions, and any other actions related to compliance.
• Perform minor repairs when possible; otherwise, arrange for service providers to address maintenance issues.
• Manage the preparation and execution of various quality controls related to the establishment's operations.
• Facilitate internal meetings and maintain communication with customers.
• Lead recruitment efforts, provide training, motivate, supervise, offer guidance, and promote the development of your team.
• Conduct semi-annual and annual assessment interviews with your direct employees, set objectives, and support them in achieving their professional goals.
• Oversee the welcoming and integration of new staff members.

Hotel Manager Resume Example

Hotel Manager

• Collaborated with all Head of Departments to oversee various aspects of hotel management.
• Managed and provided training to the Front Office Staff, ensuring their competence and professionalism.
• Ensured the delivery of exceptional and friendly guest services.
• Implemented standard operating procedures in alignment with brand standards and legal requirements.
• Enhanced and streamlined communication processes between the Front Office and other hotel departments.
• Strategically adjusted room rates to optimize revenue per available room and implemented effective upselling programs.
• Addressed maintenance issues, staff shortages, equipment needs, and oversaw renovation projects.
• Maintained 24-hour availability for on-call support to address urgent problems and emergencies.
• Took overall responsibility for managing the hotel's operations, ensuring its smooth and efficient functioning.
• Overseeing all aspects of hotel operations, including sales and marketing.
• Implemented a balanced scorecard approach to long-term strategic planning.
• Provided strategic and operational support and mentoring to Heads of Departments (HODs).
• Successfully promoted two internal staff members to HOD positions.
• Fostered a culture of customer service excellence among hotel staff, leading to improved customer satisfaction scores.

Hotel Manager Assistant Resume Example

Hotel Manager Assistant

• Developed and retained expertise in customer service.
• Acquired reservation management skills.
• Enhanced my understanding of sales techniques and marketing strategies.
• Developed creative problem-solving abilities.
• Assisted the general manager during periods of increased autonomy and accountability.
• Improved my oral and written communication skills through interactions with clients and guests.
• Gained experience in report writing, including detailed descriptions for the HR department.
• Assisted the hotel manager in overseeing daily operations.
• Engaged with customers to resolve issues and address concerns using lean management techniques.
• Developed an understanding of regulatory and industry standards related to construction and safety.
• Recruited, trained, and supervised staff members.
• Managed budgets and financial records.
• Planned maintenance work, events, and room bookings.
• Addressed customer complaints and queries.
• Promoted and marketed the business.
• Ensured compliance with health and safety legislation and licensing laws.
• Managed procurement activities, including buying, supplier management, and price negotiations.
• Monitored safety and regulatory compliance.
• Planned and supervised employees.
• Developed relationships with regular customers to promote top customer service standards.
• Set up hotel operations, including staff training, procurement, and room inspection. Coordinated with contractors and suppliers to meet the opening date.
• Successfully completed Critical Path items for all departments.
• Responsible for maximizing revenues and achieving budgeted EBITDA.
• Prepared property budget and forecasts.
• Set goals, conducted competitive surveys, managed reservations, and compiled reports.
• Conducted coaching and counseling sessions, performance evaluations, and prepared documentation for performance improvement plans and disciplinary actions.
• Prioritized guest satisfaction and ensured hotel and guest safety and security.
• Implemented preventive maintenance, risk management, and crisis management protocols.

Pool and Hotel Manager Resume Example

Pool and Hotel Manager

• Managed room bookings and reservations through various channels, including booking.com and phone calls.
• Worked with documents related to guest reservations and payments.
• Registered individuals and groups interested in swimming training or aqua fitness.
• Conducted cleanliness checks of rooms to ensure they met quality standards.
• Provided information to guests regarding available services and pricing.

Top Hotel Manager Resume Skills for 2023

• Hotel Operations Management
• Guest Services Management
• Revenue Management
• Staff Supervision and Training
• Hospitality Industry Knowledge
• Customer Service Excellence
• Budgeting and Financial Management
• Reservation Systems (e.g., PMS)
• Room Inventory Management
• Housekeeping and Maintenance Coordination
• Front Desk Operations
• Food and Beverage Management
• Event and Banquet Planning
• Inventory Control
• Sales and Marketing Strategies
• Online Reputation Management
• Quality Assurance and Standards Compliance
• Hospitality Software (e.g., CRS, RMS)
• Contract Negotiation and Vendor Management
• Employee Scheduling
• Staff Recruitment and Retention
• Guest Relations and Problem Resolution
• Health and Safety Compliance
• Facility Maintenance and Upkeep
• Pricing and Rate Strategies
• Concierge Services
• Employee Training and Development
• Marketing Campaigns and Promotions
• Social Media and Online Presence
• Customer Feedback Analysis
• Revenue Forecasting
• Performance Metrics and KPIs
• Energy Efficiency Initiatives
• Property Inspections
• Staff Motivation and Recognition
• Crisis Management and Response
• Event Coordination and Planning
• Food Safety and Hygiene
• Sustainable Practices
• Menu Development and Pricing
• Multilingual Communication
• Hotel Security Protocols
• Market Research and Competitor Analysis
• Public Relations
• Customer Loyalty Programs
• Restaurant and Bar Operations
• Property Renovation and Refurbishment
• Accessibility Compliance
• Customer Surveys and Feedback
• Cultural Competence

How Long Should my Hotel Manager Resume be?

Your Hotel Manager resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Hotel Manager, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

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• Career Blog

Hotel Manager Resume: Sample & Writing Guide for 2024

As the hospitality industry continues to grow, hotel managers play an increasingly crucial role in the success of a hotel. Whether it’s a small boutique hotel or a large luxury resort, hotel managers are responsible for ensuring that guests have a positive experience and that the hotel runs smoothly.

If you’re interested in pursuing a career in hotel management, having a strong resume is essential. Your resume is your chance to showcase your skills, experience, and accomplishments to potential employers. A well-written resume can help you stand out from the competition and land your dream job.

In this article, we’ll provide you with a sample hotel manager resume and a writing guide to help you create a winning resume. We’ll cover the key elements that should be included in any hotel manager resume, including your contact information, professional summary, work experience, education, skills, and certifications.

We’ll also provide tips on how to tailor your resume to different types of hotel management positions, such as general manager, front office manager, or food and beverage manager. Additionally, we’ll share common pitfalls to avoid when writing your resume and suggestions on how to make your resume stand out from the crowd.

Whether you’re a seasoned hotel manager looking to take the next step in your career or a recent graduate hoping to break into the industry, this article has everything you need to craft a top-notch hotel manager resume. So let’s get started!

Importance of a Well-Written Hotel Manager Resume

A well-written hotel manager resume is critical for job seekers looking to land a job in the hospitality industry. The resume serves as the first impression hiring managers have of an applicant and sets the tone for the entire hiring process.

A professionally written hotel manager resume is important for several reasons. Firstly, it showcases an applicant’s qualifications, experience, and achievements in a more compelling way than a standard resume could ever do. This matters because hiring managers receive stacks of resumes and must find ways to differentiate between them.

Secondly, a well-written hotel manager resume can set an applicant apart from their peers, increasing their chances of being shortlisted for an interview. With fierce competition for hotel manager roles, it’s crucial that applicants highlight their unique skills and experience to stand out.

Hiring managers look for several key elements when reviewing hotel manager resumes. These include an applicant’s leadership skills, knowledge of industry trends, experience managing staff, problem-solving abilities, and customer service expertise. A strong resume will detail an applicant’s specific achievements related to each of these areas and provide examples of how they’ve successfully managed teams and projects in the past.

One of the key ways that a hotel manager resume differs from a standard resume is in its emphasis on industry-specific skills and knowledge. While a standard resume might focus on more general skills and experience, such as communication skills, time management, and project management, a hotel manager resume will prioritize skills that are specific to the hospitality industry, such as experience with revenue and budget management, quality assurance, and front-of-house operations.

Additionally, hotel manager resumes should highlight an applicant’s experience in managing staff, customer service, and building relationships with industry partners such as vendors, suppliers, and travel agents. These skills are essential for hotel managers since they play a pivotal role in ensuring the smooth running of a hotel and ensuring customer satisfaction.

A well-written hotel manager resume is essential for landing a job in the hospitality industry. This type of resume highlights an applicant’s leadership skills, experience, and achievements in a manner that showcases their suitability for a hotel management role. By emphasizing industry-specific skills and knowledge, applicants can differentiate themselves from their peers and increase their chances of securing an interview.

Key Skills Needed for a Hotel Manager Resume

As a hotel manager, you will be responsible for overseeing the day-to-day operations of a hotel, ensuring that guests are satisfied, and the hotel is running as efficiently as possible. In order to succeed in this role, you will need to have a variety of key skills that enable you to handle the demands of the job. Some of the essential skills that you should highlight on your hotel manager resume include:

1. Leadership Abilities

One of the most important skills for any hotel manager is the ability to lead and inspire a team. You will need to be able to direct your staff, provide guidance and feedback, and collaborate with other team members to ensure that everything runs smoothly.

2. Customer Service Skills

Another essential skill for any hotel manager is strong customer service skills. You will be the face of the hotel, interacting regularly with guests and ensuring that they have a positive experience during their stay. This requires patience, kindness, and the ability to work under pressure.

3. Financial Savvy

A hotel manager must also have a strong financial acumen. You will be responsible for budgeting, forecasting, and maximizing revenue at the hotel. This means that you should have good analytical skills and familiarity with financial statements.

4. Communication Skills

Effective communication skills are essential for any hotel manager. You should be able to communicate clearly with staff and guests, and be able to discuss complex issues in a way that everyone can understand. You will also need to have good written communication skills for reports and emails.

5. Problem-Solving Abilities

As a hotel manager, you will regularly face challenges that require quick thinking and creative solutions. Having strong problem-solving abilities is critical for success in this role.

These skills contribute significantly to the success of a hotel by driving guest satisfaction and bolstering the hotel’s reputation. A hotel’s reputation can be its main asset, creating goodwill among clients and travelers, and carrying momentum toward consistent revenue. Moreover, these skills can promote team building and foster positive relationships, among other things.

In addition to highlighting the essential skills discussed above, there are other related skills that hiring managers may also look for when reviewing your application. Some of these skills may include:

• Attention to detail
• Time management
• Sales and marketing knowledge
• Human resources experience
• Familiarity with hotel management software

By highlighting these related skills on your hotel manager resume, you demonstrate a comprehensive proficiency, which makes you more attractive to employers.

It is essential to identify the key skills required for a hotel manager position and showcase competencies that meet the employer’s needs. Boasting the right skills can help you stand out from the crowd and take advantage of the ever-growing job opportunities in the hospitality industry.

Hotel Manager Resume Sample

Here is a comprehensive example of a hotel manager resume:

123 Main Street, Anytown, USA 555-555-5555  [email protected]

Objective: Experienced hotel manager seeking a new opportunity to utilize strong leadership skills, customer service expertise, and problem-solving abilities.

Experience:

Hotel Manager, ABC Hotel January 2015 – Present -Develop and lead a team of up to 60 employees in daily operations, guest satisfaction, and revenue growth -Manage all departments including front desk, housekeeping, maintenance, and food and beverage -Oversaw a $2.5 million renovation of the hotel -Implemented new customer service and employee training programs resulting in a 15% increase in guest satisfaction scores -Developed and executed marketing plans resulting in a 10% increase in revenue in the first year

Assistant Hotel Manager, XYZ Resort June 2012 – December 2014 -Managed daily operations of a 250-room resort, including front desk, housekeeping, and food and beverage -Developed and implemented sales and marketing strategies resulting in a 20% increase in revenue over two years -Implemented a new training program resulting in a 10% increase in guest satisfaction scores -Maintained relationships with local businesses and attractions resulting in increased bookings and guest satisfaction

Bachelor of Science in Hospitality Management University of Anywhere Graduated May 2012

-Leadership -Customer service -Problem-solving -Sales and marketing -Team building -Communication -Staff training and development

Now, to tailor this resume to a job description, start by examining the job posting for specific requirements and keywords. For example, if the job posting emphasizes revenue growth or managing large teams, you can highlight the corresponding experiences and accomplishments in your resume.

Next, tailor your objective statement to match the job and company you are applying for. This demonstrates to the hiring manager that you are specifically interested in the job and have taken the time to research the company.

In the experience section, focus on quantifiable accomplishments that align with the job requirements. Use bullet points to clearly demonstrate your achievements and responsibilities.

In the education section, highlight any coursework or certifications that directly relate to the job posting.

Finally, include any additional relevant skills or experiences that were not included in the original resume, but align with the job posting.

By tailoring your resume to the job description, you increase your chances of catching the attention of the hiring manager and securing an interview.

Hotel Manager Resume Writing Tips

As a hotel manager, your resume needs to showcase your experience, skills, and achievements in the hospitality industry. Here are some practical tips for writing a winning hotel manager resume:

Tip #1: Tailor your resume for the job

Every hotel has unique needs and requirements for their managers. Before you start writing your resume, do some research on the hotel you’re applying to and customize your resume accordingly. Highlight your experience and skills that match the hotel’s needs.

Tip #2: Use a clear, easy-to-read format

Your resume should be easy to navigate and scan for important information. Use clear headings, bullet points, and plenty of white space. Choose a simple, professional font and keep the formatting consistent throughout.

Tip #3: Start with a strong summary statement

Your summary statement should grab the reader’s attention and highlight your most impressive qualifications. Use keywords from the job posting and emphasize your management experience, leadership skills, and industry expertise.

Tip #4: Showcase your accomplishments

Don’t just list your job duties – showcase your achievements and the impact you’ve had on the hotels you’ve managed. Use specific, measurable examples to demonstrate your success in increasing revenue, improving guest satisfaction, and leading successful teams.

Dos and don’ts of hotel manager resume writing

Here are some key dos and don’ts to keep in mind when writing your hotel manager resume:

• Do use keywords from the job posting to optimize your resume for Applicant Tracking Systems (ATS).
• Do emphasize your leadership skills and management experience.
• Do include specific accomplishments that demonstrate your success in the hospitality industry.
• Don’t include irrelevant or outdated information, such as high school achievements or hobbies.
• Don’t write in the third person or use personal pronouns (e.g. “I” or “me”).
• Don’t use a casual or unprofessional tone – keep your writing formal and respectful.

Optimizing keywords, formatting, and content

To optimize your hotel manager resume for success, here are some suggestions:

• Use keywords from the job posting throughout your resume, especially in your summary statement and bullet points.
• Use a clear, easy-to-read format with consistent headings and bullet points.
• Prioritize your most impressive achievements and highlight them with specific, measurable examples.
• Quantify your accomplishments whenever possible, using metrics such as revenue increase or guest satisfaction ratings.
• Avoid generic or cliched language – be specific and unique to stand out from other applicants.

By following these tips and best practices, you can create a compelling hotel manager resume that showcases your experience, skills, and achievements in the hospitality industry. Good luck!

The Sections of a Hotel Manager Resume

A well-written and organized hotel manager resume ensures that your work experience, skills, and accomplishments are clearly communicated to prospective employers. Hotel manager resumes typically include the following sections:

1. Contact Information

This section includes your full name, current address, phone number, and email address. It is important to ensure that this information is accurate and up-to-date so that employers can easily contact you for an interview.

2. Professional Summary

The professional summary is a brief statement that summarizes your experience, skills, and career highlights. It should be tailored to each job you apply for and designed to grab the attention of the hiring manager. The best practices for writing a professional summary include emphasizing your strongest qualifications, showcasing your accomplishments, and focusing on the job requirements.

3. Work Experience

In this section, you should list your work experience in reverse chronological order, starting with your most recent job. Include the job title, name of the company, dates of employment, and a brief description of your duties and accomplishments. It is important to quantify your accomplishments with specific numbers and percentages whenever possible. Best practices for writing the work experience section include using strong action verbs, focusing on the most relevant experience, and highlighting promotions or other career advancements.

In the skills section, you should list your relevant skills in bullet points. It may include hard skills such as fluency in a foreign language, software proficiency, or certification, as well as soft skills such as leadership, communication, or organization. The best practices for writing the skills section include matching your skills to the job requirements, using specific and relevant keywords, and avoiding adjectives and vagueness.

5. Education

This section lists your educational qualifications, with the highest degree first. Include the name of the institution, degree or certificate earned, and graduation date. If you have relevant coursework or academic achievements, you can also include those. Best practices for writing the education section include highlighting relevant degrees, certifications or training, and indicating any relevant industry affiliations, such as membership in a professional organization.

6. Accomplishments

Accomplishments, also known as achievements, are a powerful way to stand out from other candidates. This section highlights your major achievements in your previous roles that demonstrate your skills, experience, and results. It can include awards, recognitions, or successful projects that you completed at previous jobs. Best practices for writing the accomplishments section include quantifying your achievements, providing context, and framing them in terms of the benefits they brought to the company.

The sections of a hotel manager resume include contact information, professional summary, work experience, skills, education, and accomplishments. Each section should be carefully crafted, well-organized, and tailored to the job requirements.

How to Make Your Hotel Manager Resume Stand Out

In today’s competitive job market, it’s important to make sure your resume stands out from the crowd. As a hotel manager, you want to showcase your skills and experiences in a way that makes you the top candidate for the job. Here are some tips on how to make your hotel manager resume stand out:

Offer Suggestions on How to Make Your Hotel Manager Resume Stand Out

Tailor your resume: Make sure to customize your resume according to the job posting. Highlight the skills and experiences that match the requirements of the position.

Use strong action verbs: Instead of using passive language, use active language to highlight your achievements. Use strong action verbs such as managed, organized, led, etc.

Quantify your achievements: Use metrics and numbers to quantify your achievements. For example, “Increased revenue by 20%” or “Reduced costs by 10%”.

Add a professional summary: A professional summary can be a short paragraph at the top of your resume that outlines your qualifications and experiences.

Discuss How to Showcase Transferable Skills

As a hotel manager, you may have transferable skills that can be applied to different industries. Here are some transferable skills that you can showcase in your resume:

Leadership: Hotel managers are responsible for leading a team. Showcase your leadership skills by highlighting your experience in managing and coaching employees.

Customer service: Hotel managers are responsible for ensuring guests are satisfied with their stay. Highlight your experience in customer service and how you have handled difficult situations.

Budgeting: Hotel managers are responsible for managing budgets and expenses. Highlight your experience in financial management and how you have reduced costs.

Explain How to Highlight Past Experience and Achievements

Your past experiences and achievements can show your value as a hotel manager. Here are some tips on how to highlight them:

Start with your most recent experience first: Highlight your most recent experience first and work backward. Use bullet points to summarize your responsibilities and achievements in each role.

Focus on results: Highlight your achievements instead of just describing your responsibilities. Use numbers and metrics to quantify your achievements.

Use the STAR method: Use the Situation, Task, Action, and Result (STAR) method to showcase your accomplishments. Start by describing the situation, the task you were assigned, the action you took, and the result.

Highlight awards and recognitions: If you have received any awards or recognition for your work, highlight them on your resume.

Standing out in a job search can be challenging, but with these tips, you can make sure your hotel manager resume shines. Keep in mind the importance of customizing your resume, showcasing your transferable skills, and highlighting your past experiences and achievements.

Examples of Hotel Manager Resume Achievements

When applying for a hotel manager position, it’s important to highlight your key achievements to showcase your skills and experience. Here are some examples of achievements that can add value to a hotel operation:

• Increased hotel revenue by 20% through the implementation of new revenue management strategies and increased marketing efforts.
• Led a team of 50 employees in achieving a guest satisfaction score of 90% or higher for six consecutive months.
• Successfully managed a hotel renovation project, ensuring that the project was completed on time and within budget.
• Reduced staff turnover by 25% through the implementation of a comprehensive employee training and development program.
• Developed and launched a new hotel loyalty program, resulting in a 15% increase in repeat bookings.

These achievements demonstrate the candidate’s ability to not only manage daily operations but also think strategically and implement initiatives to improve the overall performance of the hotel. By increasing revenue, managing a successful renovation project, and improving guest satisfaction, the candidate has added value to the hotel operation and helped it to succeed.

To differentiate both the candidate and their achievements, it’s essential to use alternative verbs and phrasing that showcase their unique skills and experience. For example:

• Instead of “increased hotel revenue,” consider “maximized revenue potential” or “optimized pricing strategies.”
• Instead of “led a team,” try “galvanized a team” or “orchestrated a cohesive team effort.”
• Instead of “managed a hotel renovation project,” use “executed a successful renovation project” or “oversaw a seamless renovation process.”
• Instead of “reduced staff turnover,” consider “cultivated a loyal and motivated team” or “revitalized the employee experience.”
• Instead of “developed and launched a new hotel loyalty program,” try “innovated a new customer loyalty program” or “pioneered a groundbreaking loyalty initiative.”

By utilizing unique verbs and phrasing, the candidate can differentiate themselves from other applicants and highlight their specific accomplishments. This can make a significant impact when it comes to catching the attention of potential employers and securing the desired job.

Applicant Tracking Systems for Hotel Manager Resumes

What are applicant tracking systems (ats).

Applicant Tracking Systems (ATS) are software tools that employers use to manage their hiring process. These systems scan and analyze job applications, including resumes and cover letters, to identify the most qualified candidates for a particular job.

How can ATS affect your application?

ATS can significantly impact your job search process. Some candidates may find that their applications are never even seen by a human hiring manager because they were rejected by the ATS. This is because ATS uses automated systems to filter and prioritize resumes based on predetermined criteria. If your application doesn’t meet these criteria, it will be rejected, and you won’t be contacted for an interview.

Optimize your hotel manager resume for ATS

To optimize your hotel manager resume for ATS, here are some essential tips:

1. Use relevant keywords

Keywords are specific words or phrases that reflect the skills and expertise required for the job. Make sure to include relevant keywords in your resume, especially those mentioned in the job description.

2. Customize your resume

Customize your resume to fit the job posting. Use the same language and key phrases from the job description in your resume. This will increase your chances of getting past the ATS.

3. Keep formatting simple

Complicated formatting can confuse the ATS and cause it to reject your resume. Keep it simple by using basic, easy-to-read fonts like Arial, Calibri, or Times New Roman.

4. Avoid images, graphics, and tables

ATS cannot read or process images, graphics, or tables. Avoid using them in your resume.

5. Include relevant experience

Ensure that your work experience section is relevant to the job you’re applying for. Highlight how your experience matches the job requirements.

By following the above tips, you can optimize your hotel manager resume for ATS and increase your chances of getting hired.

Hotel Manager Resume Example

In this section, we will provide additional hotel manager resume examples that highlight variations in formatting and content based on job requirements.

Example 1: Experienced Hotel Manager

Highly skilled and experienced hotel manager with over 10 years in the hospitality industry. Well-versed in all aspects of hotel operations, including staff management, guest services, and revenue management. Proven track record of improving customer satisfaction and driving profitability.

Work Experience

• General Manager, ABC Hotel (2015-present)
• Assistant General Manager, XYZ Resort (2012-2014)
• Food and Beverage Director, QRS Hotel (2008-2012)

Key Achievements

• Implemented revenue management strategies that increased overall profitability by 15%
• Led team in achieving highest customer satisfaction scores in hotel’s history
• Oversaw successful renovation and expansion of hotel’s banquet facilities, resulting in increased event bookings
• Bachelor’s Degree in Hospitality Management, University of XYZ

Notice how this resume focuses heavily on the candidate’s experience and accomplishments in previous roles. The work experience section is listed in reverse chronological order, with each job including a brief summary of the role and any major achievements. The candidate’s education is listed at the end, as it is not the most relevant factor in their current level of experience.

Example 2: Entry-Level Hotel Manager

Recent hospitality graduate seeking entry-level hotel management position. Strong work ethic and enthusiasm for the industry. Proven customer service skills and experience in various roles in hotels and restaurants.

• Front Desk Clerk, DEF Hotel (2019-Present)
• Server, GHI Restaurant (2017-2019)
• Housekeeper, JKL Resort (2015-2017)
• Consistently received positive feedback from guests regarding service and willingness to go above and beyond
• Developed training materials and provided on-the-job training to new front desk clerks
• Achieved top sales in restaurant for several months in a row

This resume emphasizes the candidate’s education and work experience in the hospitality industry, rather than specific hotel management roles. It also includes a brief summary of key achievements in each role, demonstrating the candidate’s ability to excel in various positions.

Example 3: Multilingual Hotel Manager

[Your Name]

Multilingual Hotel Manager

Experienced hotel manager fluent in English, Spanish, and French. Skilled in managing diverse teams and communicating effectively with guests from around the world. Proven track record of increasing revenue and profitability. Adept at developing and implementing strategies to enhance guest satisfaction and deliver exceptional hospitality experiences. Strong leadership abilities and a passion for delivering outstanding service.

Professional Experience

Hotel Manager, [Hotel Name]

• Oversaw daily operations of a [number]-star hotel, managing a team of [number] staff members.
• Implemented strategies to improve guest satisfaction, resulting in a [percentage] increase in positive reviews.
• Developed and executed marketing campaigns that led to a [percentage] increase in occupancy rates.
• Managed budgets and controlled costs, achieving [percentage] reduction in operational expenses.
• Fostered a positive work environment, promoting teamwork, staff development, and employee engagement initiatives.
• Ensured compliance with industry regulations and maintained high standards of service quality.

[Previous Work Experience]

• [Responsibility 1]
• [Responsibility 2]
• [Responsibility 3]
• [Year of Graduation]
• Multilingual: English, Spanish, French
• Team Leadership and Management
• Guest Satisfaction Enhancement
• Revenue Generation and Profitability Improvement
• Marketing and Promotions
• Budgeting and Cost Control
• Staff Development and Training
• Regulatory Compliance

Certifications

• [Certification 1]
• [Certification 2]
• [Certification 3]
• English: Native/Bilingual Proficiency
• Spanish: Native/Bilingual Proficiency
• French: Native/Bilingual Proficiency

Professional Associations

• Member, [Hospitality Association]
• Member, [Multilingual Professionals Network]

Sample Interview Questions for Hotel Managers

As an aspiring hotel manager, you need to prepare yourself for the daunting task of answering interview questions. The purpose of a job interview is to learn more about your qualifications, experience, and suitability for the role. You may find yourself answering a mix of behavioral, situational, and technical interview questions. Here are some common interview questions for hotel manager roles and how they relate to the content of your hotel manager resume:

• Can you tell us about your previous experience in the hospitality industry?

This question is designed to evaluate your experience in the hospitality industry and how well it aligns with the role you are applying for. As a hotel manager, you need to have a solid background in the hospitality industry. Therefore, your hotel manager resume should highlight your previous experience, including job titles, duties, and accomplishments.

• What do you think are the key skills required for a hotel manager?

This question is aimed at evaluating your understanding of what it takes to manage a hotel effectively. It is essential to tailor your answer to the specific needs of the hotel you are applying to. When crafting your hotel manager resume, highlight your skills and expertise that align with the job requirements, such as leadership, communication, problem-solving, and financial management.

• How would you handle a difficult customer complaint?

As a hotel manager, you will inevitably encounter difficult customers, and how you handle these situations can make or break your hotel’s reputation. In your hotel manager resume, you should highlight your experience dealing with customer complaints and your ability to handle them effectively. During the interview, provide concrete examples of how you have handled similar situations in the past.

• What is your experience with forecasting and revenue management?

Revenue management is a crucial part of a hotel manager’s responsibilities, and employers are likely to ask about your experience with it during the interview. In your hotel manager resume, highlight your experience in forecasting revenue, implementing pricing strategies, and managing budgets. During the interview, provide specific examples of how you have contributed to a hotel’s revenue growth.

To prepare for these questions, you need to research the hotel you are applying to thoroughly. Familiarize yourself with the hotel’s history, brand, culture, and values. Review the job description and requirements, then tailor your hotel manager resume to meet those needs. Practice answering typical interview questions with a friend or family member, and consider recording yourself for self-assessment. Finally, dress professionally, arrive early, and be confident and enthusiastic during the interview.

Preparing for an interview as a hotel manager can be overwhelming. However, if you focus on highlighting your skills and experience in your hotel manager resume, researching the hotel you are applying to, and practicing typical interview questions, you can ace your interview and land the job of your dreams.

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• Hospitality Management Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Hospitality Management Resumes:

• Develop and implement strategies to increase customer satisfaction and loyalty
• Create and manage budgets for hospitality operations
• Develop and implement marketing and promotional campaigns
• Monitor and analyze customer feedback and trends
• Manage staff recruitment, training, and development
• Oversee the day-to-day operations of the hospitality business
• Develop and maintain relationships with vendors and suppliers
• Monitor and analyze financial performance of hospitality operations
• Ensure compliance with all relevant laws and regulations
• Develop and implement policies and procedures for hospitality operations
• Analyze customer data to identify opportunities for improvement

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Hospitality Management Resume Example:

• Developed and implemented a customer loyalty program, resulting in a 25% increase in repeat business and a 10% increase in customer satisfaction scores.
• Managed a team of 20 staff members, implementing a comprehensive training program that improved employee performance by 15% and reduced turnover by 20%.
• Implemented cost-saving measures, including negotiating contracts with suppliers and optimizing inventory management, resulting in a 10% reduction in operational costs.
• Developed and executed a marketing and promotional campaign that resulted in a 30% increase in bookings and a 20% increase in revenue within a six-month period.
• Implemented a performance tracking system to monitor and analyze customer feedback, leading to a 15% improvement in overall customer satisfaction scores.
• Managed a budget of $1M, effectively allocating resources and reducing expenses by 10% while maintaining high-quality service standards.
• Implemented a data-driven approach to analyze customer data and identify opportunities for improvement, resulting in a 15% increase in upselling and cross-selling revenue.
• Developed and implemented standardized policies and procedures for hospitality operations, ensuring compliance with all relevant laws and regulations.
• Established and maintained strong relationships with vendors and suppliers, negotiating favorable contracts and reducing costs by 10%.
• Customer Relationship Management
• Team Leadership and Management
• Budget Management
• Strategic Planning and Execution
• Marketing and Promotions
• Performance Tracking and Analysis
• Data Analysis and Interpretation
• Policy Development and Implementation
• Vendor and Supplier Relationship Management
• Contract Negotiation
• Inventory Management
• Cost Reduction and Efficiency Improvement
• Compliance with Laws and Regulations
• Customer Loyalty Program Development
• Staff Training and Development
• Quality Assurance and Control
• Revenue Generation Strategies
• Upselling and Cross-selling Techniques
• Resource Allocation
• Hospitality Operations Management.

Top Skills & Keywords for Hospitality Management Resumes:

Hard skills.

• Revenue Management
• Budgeting and Financial Analysis
• Sales and Marketing Strategies
• Customer Service and Satisfaction
• Event Planning and Execution
• Food and Beverage Management
• Quality Control and Assurance
• Risk Management
• Data Analysis and Reporting

Soft Skills

• Leadership and Team Management
• Communication and Presentation Skills
• Collaboration and Cross-Functional Coordination
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Empathy and Customer-Centric Mindset
• Decision Making and Strategic Planning
• Conflict Resolution and Negotiation
• Creativity and Innovation
• Active Listening and Feedback Incorporation
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Hospitality Managements:

• Implemented
• Collaborated
• Streamlined
• Coordinated
• Communicated

Generate Your Resume Summary

Resume FAQs for Hospitality Managements:

How long should i make my hospitality management resume, what is the best way to format a hospitality management resume, which keywords are important to highlight in a hospitality management resume, how should i write my resume if i have no experience as a hospitality management, compare your hospitality management resume to a job description:.

• Identify opportunities to further tailor your resume to the Hospitality Management job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Hospitality Managements:

Hospitality manager, hotel operations manager, director of restaurant operations, airbnb property manager, commercial property manager, regional property manager, residential property manager, assistant property manager.

• • Formulated a comprehensive customer success strategy, leading to a 25% improvement in member retention year-over-year
• • Managed customer feedback processing through a team of analysts, which led to a 15% increase in positive member feedback
• • Revamped the club's onboarding process, contributing to a 30% rise in new member satisfaction scores
• • Initiated a Net Promoter Score improvement plan that boosted scores from 70 to 85 within a fiscal year
• • Spearheaded a cross-departmental initiative to integrate member feedback into service offerings, enhancing overall service customization
• • Led a workforce of over 30 hospitality associates, achieving a record-high employee satisfaction rate of 90%
• • Crafted and executed retention campaigns, leading to a decrease in member churn by 20% within one year
• • Pioneered a member engagement program that saw a 40% increase in club activity participation
• • Collaborated with Marketing and Operations to roll out targeted promotions, resulting in a 15% uplift in membership sales
• • Implemented feedback loops with club members to inform service enhancements, resulting in higher-quality offerings
• • Managed a quarterly member satisfaction survey, deriving actionable insights that informed strategic decisions
• • Oversaw the daily operations of the guest services team, enhancing customer service protocols
• • Improved guest satisfaction ratings by 10% through targeted training and development programs
• • Developed partnerships with local businesses to offer exclusive member benefits, increasing engagement
• • Coordinated with the events team to organize monthly health and wellness workshops for members

5 Hospitality Manager Resume Examples & Guide for 2024

Your hospitality manager resume must highlight exceptional organizational skills. It's not just about managing spaces; it's about orchestrating experiences. Showcase your proven ability to lead diverse teams with a positive approach. Employers seek leaders who thrive in dynamic, service-centered environments.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a hospitality manager, striking a balance between showcasing your customer service prowess and operational management experience can be a key challenge on your resume. Our guide provides tailored strategies to help you highlight both aspects efficiently, giving you the edge you need to stand out in the job market.

• Sample industry-leading professional resumes for inspiration and hospitality manager resume-writing know-how.
• Focus recruiters' attention on what matters most - your unique experience, achievements, and skills.
• Write various resume sections to ensure you meet at least 95% of all job requirements.
• Balance your hospitality manager technical expertise with personality to stand out amongst candidates.

If the hospitality manager resume isn't the right one for you, take a look at other related guides we have:

• Food Service Manager Resume Example
• McDonalds Resume Example
• Head Bartender Resume Example
• Restaurant Server Resume Example
• Barback Resume Example
• Baker Resume Example
• Restaurant Manager Resume Example
• Restaurant Operations Manager Resume Example
• Restaurant General Manager Resume Example
• Food and Beverage Manager Resume Example

Formatting the layout of your hospitality manager resume: design, length, and more

• If you have plenty of experience, you'd like to showcase, invest in the reverse-chronological resume format . This format focuses on your latest experience items and skills you've learned during your relevant (and recent) jobs.
• Don't go over the two-page limit, when creating your professional hospitality manager resume. Curate within it mainly experience and skills that are relevant to the job.
• Make sure your hospitality manager resume header includes all of your valid contact information. You could also opt to display your professional portfolio or LinkedIn profile.
• Submit or send out your hospitality manager resume as a PDF, so you won't lose its layout and design.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List your educational qualifications and certifications in reverse chronological order.

Traditional sections, appreciated by recruiters, for your hospitality manager resume:

• Clear and concise header with relevant links and contact details
• Summary or objective with precise snapshot of our career highlights and why you're a suitable candidate for the hospitality manager role
• Experience that goes into the nuts and bolts of your professional qualifications and success
• Skills section(-s) for more in-depth talent-alignment between job keywords and your own profile
• Education and certifications sections to further show your commitment for growth in the specific niche

What recruiters want to see on your resume:

• Proven track record in guest service excellence and complaint resolution
• Strong leadership skills and experience in team management
• Financial acumen with experience in budgeting, forecasting, and profit and loss management
• Knowledge of industry-relevant software and technologies (e.g., PMS, POS, CRM platforms)
• Understanding of health and safety regulations specific to the hospitality industry

Quick guide to your hospitality manager resume experience section

After deciding on the format of your resume, it's time to organize your experience within the dedicated section.

It's common for hospitality manager professionals to be confused in this part of the process, as they may have too much or little expertise.

Follow the general rules of thumb to be successful when writing this part of your resume:

• The perfect number of bullets you should have under each experience item is no more than six;
• Select not merely your responsibilities, but the most noteworthy achievements for each role that match the job requirements;
• List any certificates or technical expertise you've gained on the job and how they've helped you progress as a professional;
• Carefully select the power verbs to go along with each bullet to avoid generic ones like "managed" and instead substitute those with the actuality of your particular responsibility;
• Integrate valuable keywords from the job advert in the form of achievements under each role you list.

If you're on the search for further advice on how to write your hospitality manager experience section, get some ideas from real-world professional resumes:

• Led a team of 25 staff members at an upscale 200-room resort, creating staff schedules, managing shifts, and ensuring a premium guest experience.
• Implemented a customer relationship management strategy that enhanced guest retention by 18%, through personalized service and exceptional care.
• Oversaw the successful host of 120+ events including weddings and conferences, consistently receiving guest satisfaction rates above 96%
• Managed daily operations in a boutique hotel with 80 rooms, increasing overall occupancy rate from 65% to 85% within the first year.
• Established a successful partnership with local tour agencies that resulted in a 30% increase in the annual number of hotel bookings.
• Developed a staff training program focusing on customer service excellence, which reduced turnover by 22% and improved service delivery.
• Pioneered the adoption of innovative hospitality software to streamline operations, leading to a reduction in operational costs by 12%.
• Conducted meticulous market analysis to revamp the service offerings, contributing to a remarkable 25% growth in yearly revenue.
• Launched a comprehensive employee engagement program that heightened team morale and productivity, as reflected in guest service scores.
• Redesigned the guest feedback system to capture more actionable insights, which informed service improvements that led to a 20% increase in return visitors.
• Managed vendor relationships and negotiations, saving the company an average of $50,000 annually on supply costs.
• Enhanced staff performance through a dynamic leadership approach, which was critical in receiving the 'Hotel of the Year' regional award in 2015.
• Coordinated with the culinary team to revamp the menu, leading to a 35% increase in restaurant sales and enhancing the dining experience.
• Led the digital transformation project for guest services, introducing online check-in/out processes that significantly improved efficiency.
• Collaborated with the marketing department to curate special package deals, boosting off-season occupancy by 40%.
• Developed a multi-channel marketing strategy that expanded the hotel's visibility, resulting in a 50% boost in webpage traffic and a 15% increase in direct bookings.
• Directed the renovation of hotel facilities, minimizing disruptions to guests and completing the project 20% under budget while enhancing the property's value.
• Coached and developed a high-performing team with a focus on achieving exceptional service standards, which drove our TripAdvisor rating up by 2 points.
• Identified and captured key business opportunities to develop a VIP guest program that led to a loyal client base and an increase in annual revenue by $1M.
• Implemented cost-control measures that reduced operational expenses by 17%, without compromising the quality of services provided to guests.
• Negotiated and secured lucrative corporate contracts, which accounted for a 60% increase in business traveler stays.
• Streamlined F&B operations across all hotel restaurants, yielding a customer satisfaction score improvement from 75% to 90%
• Directed a task force to improve interdepartmental communication which decreased guest complaints by 30% and enhanced overall operational efficiency.
• Formulated a sustainability initiative that cut energy costs by 10% and established the hotel as an eco-friendly operation within the community.

Quantifying impact on your resume

• Highlight the percentage increase in customer satisfaction scores during your tenure, demonstrating a direct impact on guest experience.
• Include the exact number of staff members you have supervised, showing your capacity for team leadership and management.
• Specify the amount by which you reduced operational costs, indicating your ability to optimize resources efficiently.
• Illustrate the growth in revenue you helped achieve, highlighting your contribution to the bottom line.
• Mention the number of training programs you implemented, demonstrating your commitment to staff development and performance improvement.
• Detail the increase in online review ratings under your management, showcasing your impact on the establishment's reputation.
• Quantify the decrease in employee turnover rates, reflecting your effectiveness in team retention and morale building.
• State the number of successful promotional events or marketing campaigns you executed, showing your expertise in driving sales and customer engagement.

Action verbs for your hospitality manager resume

Four quick steps for candidates with no resume experience

Those with less or no relevant experience could also make a good impression on recruiters by:

• Taking the time to actually understand what matters most to the role and featuring this within key sections of their resume
• Investing resume space into defining what makes them a valuable candidate with transferrable skills and personality
• Using the resume objective to showcase their personal vision for growth within the company
• Heavily featuring their technical alignment with relevant certifications, education, and skills.

Remember that your resume is about aligning your profile to that of the ideal candidate.

The more prominently you can demonstrate how you answer job requirements, the more likely you'd be called in for an interview.

Recommended reads:

• How to List a Major & Minor on Your Resume (with Examples)
• How To Include Your Relevant Coursework On A Resume

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

In-demand hard skills and soft skills for your hospitality manager resume

A vital element for any hospitality manager resume is the presentation of your skill set.

Recruiters always take the time to assess your:

• Technological proficiency or hard skills - which software and technologies can you use and at what level?
• People/personal or soft skills - how apt are you at communicating your ideas across effectively? Are you resilient to change?

The ideal candidate presents the perfect balance of hard skills and soft skills all through the resume, but more particular within a dedicated skills section.

Building your hospitality manager skills section, you should:

• List up to six skills that answer the requirements and are unique to your expertise.
• Include a soft skill (or two) that defines you as a person and professional - perhaps looking back on feedback you've received from previous managers, etc.
• Create up to two skills sections that are organized based on the types of skills you list (e.g. "technical skills", "soft skills", "hospitality manager skills", etc.).
• If you happen to have technical certifications that are vital to the industry and really impressive, include their names within your skills section.

At times, it really is frustrating to think back on all the skills you possess and discover the best way to communicate them across.

We understand this challenge - that's why we've prepared two lists (of hard skills and soft skills) to help you build your next resume, quicker and more efficiently:

Top skills for your hospitality manager resume:

Budget management

Customer service

Event planning

Inventory control

Food and beverage knowledge

Staff training and development

Marketing and promotions

Safety and hygiene regulations

Revenue management

Hospitality software proficiency

Communication

Problem-solving

Time management

Attention to detail

Adaptability

Interpersonal skills

Customer-oriented approach

Stress management

Showcase any ongoing or recent educational efforts to stay updated in your field.

How to include your education and certifications on your resume

We're taking you back to your college days with this part of our guide, but including your relevant higher education is quite important for your resume.

Your degree shows recruiters your dedication to the industry, your recent and relevant know-how, and some form of experience in the field.

Your hospitality manager resume education should:

• Include your applicable degrees, college (-s) you've graduated from, as well as start and end dates of your higher education;
• Skip your high school diploma. If you still haven't graduated with your degree, list that your higher education is ongoing ;
• Feature any postgraduate diplomas in your resume header or summary - this is the perfect space to spotlight your relevant MBA degree ;
• Showcase any relevant coursework , if you happen to have less professional experience and think this would support your case in being the best candidate for the role.

As far as your job-specific certificates are concerned - choose up to several of the most recent ones that match the job profile, and include them in a dedicated section.

We've saved you some time by selecting the most prominent industry certificates below.

The top 5 certifications for your hospitality manager resume:

• Certified Hospitality Manager (CHM) - American Hotel & Lodging Educational Institute (AHLEI)
• Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute (AHLEI)
• Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute (AHLEI)
• Certified Hospitality Educator (CHE) - American Hotel & Lodging Educational Institute (AHLEI)
• Foodservice Management Professional (FMP) - National Restaurant Association Educational Foundation (NRAEF)

Mention specific courses or projects that are pertinent to the job you're applying for.

• How to Put Cum Laude on Your Resume
• Perfecting the Education Section on Your Resume

Choosing between a hospitality manager resume summary or objective

Many may argue that, in recent times, the hospitality manager resume summary or objective has become completely obsolete.

But the reality is different as both of these resume sections provide you with an opportunity to :

• integrate hospitality manager-vital keywords
• showcase your accomplishments
• answer why you're applying for this particular role.

The difference (between the summary and the objective) is that the:

• Resume objective puts your career goals in a more prominent position.
• Resume summary focuses more on career milestones.

We recommend you select the summary if you happen to have plenty of experience you'd like to spotlight from the very start of your hospitality manager resume.

Meanwhile, the objective is ideal for those candidates who'd like to further prove their suitability for the role with their goals and soft skills.

We've featured some industry professional hospitality manager resume samples to the best resume summary and objective structures:

Resume summaries for a hospitality manager job

• Dedicated hospitality professional with 8 years of progressive leadership experience in a luxury resort environment, adept at elevating guest experiences while optimizing operational efficiency. Proven track record in boosting customer satisfaction scores by 20% through strategic planning and staff training initiatives. Key skills include revenue management, event planning, and fluency in three languages.
• Seasoned marketing executive transitioning to hospitality management, with over a decade of expertise in building robust sales strategies and driving customer engagement in the retail sector. Seeking to leverage extensive team leadership abilities and a passion for service excellence to drive meaningful guest interactions and business growth in a dynamic hotel setting.
• Accomplished financial analyst with a strong background in portfolio management, entering the hospitality industry to bring analytical acumen and a strategic mindset to hotel operations management. Exceptional at managing budgets and financial planning, eager to apply fiscal discipline to maximize profitability and ensure outstanding guest experiences.
• Motivated individual with a passion for customer service excellence, poised to bring a fresh perspective to the hospitality industry despite a lack of direct experience in the field. A quick learner with strong interpersonal and conflict resolution skills, eager to contribute to a team that prides itself on creating memorable guest experiences.
• As a recent hospitality graduate, I am eager to apply my comprehensive knowledge of hotel administration, event coordination, and hospitality best practices obtained through rigorous academic training and hands-on internships at high-end establishments, with the goal of nurturing a career in hotel management and contributing to the success of a prestigious property.
• Dynamic leader with over 7 years of high-volume, upscale restaurant management experience, ready to transition into the broader world of hospitality management. Expertise in creating memorable dining experiences, developing innovative menus, and leading cross-functional teams poised to excel in hotel operations to drive both guest satisfaction and profitability.

Beyond your hospitality manager resume basics - extra sections

Ensure your hospitality manager resume stands out from the crowd by spicing it up with a couple of supplementary sections that showcase your:

• Prizes - as a special nod to what matters most in the field;
• Projects - ones that would really further support your application;
• Hobbies - include only if you think they'd further your chances at landing the role with personality
• Community impact - to hint at the causes you care about.

Key takeaways

We've reached the end of our hospitality manager resume guide and hope this information has been useful. As a summary of our key points:

• Always assess the job advert for relevant requirements and integrate those buzzwords across various sections of your hospitality manager resume by presenting tangible metrics of success;
• Quantify your hard skills in your certificates and skills section, while your soft skills in your resume achievements section;
• Ensure you've added additional relevant experience items, such as extracurricular activities and projects you've participated in or led;
• Use both your resume experience and summary to focus on what matters the most to the role: including your technical, character, and cultural fit for the company.

Looking to build your own Hospitality Manager resume?

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Samples › Hotel Manager

Hotel Manager Sample

Download and customize our resume template to land more interviews. Review our writing tips to learn everything you need to know for putting together the perfect resume.

Not sure how to format your resume? Download our free guide and template .

Hotel managers are at the top of the chain. If you’ve made it to this position, it’s your job to ensure the facility runs smoothly. You guide various business areas such as staff hiring, facility maintenance, housekeeping, marketing, and annual budgeting. Yes, you need to make sure that every department within the hotel business runs as effectively as possible.

To succeed, you will need to be a versatile leader who aligns and monitors the hotel’s many functions to ensure everything operates without a hitch. You should keep a strong focus on customer service, motivating personnel to deliver a seamless, high-quality guest experience. 

But you don’t have to convince us that you’re the right person for the job. No, if you want to land your next role, you need to convince the hiring manager of your value. Luckily, you can get a leg up on the competition with this resume guide crafted by our professional resume writers. In the following guide, we will share the tools and resources you need to get ahead. 

How to write a resume

Ready to land your next hotel manager role? You’ve come to the right place. In the following guide, we will take a look at the top tips that will help you to create a winning application. Follow this advice to get started when you are ready to put pen to paper. 

Hook the reader with your summary

The resume summary is likely the first thing a hiring manager will read. First impressions matter. For that reason, you need to grab the reader with an interesting hook. Consider what your biggest achievement as a hotel manager is and take things from there. This part of your resume is all about showcasing your value. What is it that you bring to the figurative table?

Show don’t tell! 

When a hiring manager is reviewing an application, they are looking for candidates who can get some real results. It’s all very well telling the reader that you have what it takes to manage a hotel. However, if you don’t back up your claims, they are all but useless. 

The “show don’t tell” technique is exactly what it says. Rather than merely explaining what value you have, you need to show the hiring manager the facts. Wherever possible, provide evidence of your skills and expertise on your resume. 

That may mean including mentions of any awards you have won, adding statistics to the bullet points you write, or being specific when it comes to the numbers. The more precise you are when you’re writing your hotel resume, the more likely you are to wow the reader.

Include the right keywords, too 

Keywords are vital to the success of your hotel manager resume. Often enough, companies use Applicant Tracking Systems (ATS) to filter incoming applications. If you want to get past the scanners, you need to make sure that your resume includes the right keywords. Check out the original job posting and highlight any job-centric words that stand out. By using these throughout your hotel manager resume, you may just increase your chances of success. 

Get the formatting right 

The format of your resume needs to be standardized. You should include your summary, work experience, skills, and education. In some cases, you may also want to include volunteer experience too. However, you need to make sure that it aligns with hospitality. If you’re new to writing resumes, take a peek at our related guides below: 

How To Write Your Resume’s Work Experience Section

How To Write Your Resume’s Education Section

Good Skills To Put On Your Resume

Learning how to write each section ahead of time will make the whole process as easy as pie. You should approach this task by filling out each of the sections in one go. That way, you will have the headspace to ensure that each part of the resume fits the bill. 

Add personality into your writing 

Hotel managers may deal with the logistics of running the facility, but there’s a whole load more to the role than just that. To pull this off, you will need bags of charisma and charm. Show that you are the right person for the job by allowing your personality to shine through your writing. Adopting an approachable and friendly tone will go a long way here. 

If you’re not certain where to start, include some powerful action verbs in the mix. These words add color to your resume and are sure to make you stand out from the crowd. Once you have completed your application, read through it and check that the tone is on point. Should it not quite sound right, you can tweak it and edit it until you are happy with the result.

Hotel manager resume example 

When you’re considering what to include in your hotel manager resume, it helps to have a look at a sample. Check out our hotel manager resume sample below for some pointers: 

City, State or Country if international

Phone | Email

LinkedIn URL

HOTEL MANAGER PROFESSIONAL

A dynamic, results-oriented Hotel Manager offering focused leadership to drive sales and profitability in highly competitive markets. Noted for outstanding communications skills, both with guests and staff; ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees. Consistently achieve performance goals through enthusiasm, tenacity and initiative. Manager with the ability to motivate staff members and turn under-producing teams into record-breaking units. Well organized with a track record that demonstrates self-motivation, perseverance and the creativity to achieve both personal and corporate goals.

CORE COMPETENCIES

Team Building

Staff Training

Customer Service

Hotel Management

Guest Relations

Purchasing/Inventory

Cost Containment/Control

Quality Assurance

Policies/Procedures

Facilities/Safety Management

P & L Management

Loss Prevention

PROFESSIONAL EXPERIENCE

HOTEL MANAGER

COMPANY INC | CHICAGO, IL | 2015 to 2020

Responsibilities

Managed all aspects of the Country Club’s 59 room boutique hotel, including staff hiring and development, performance evaluations, scheduling for front office, maintenance and housekeeping as well as purchasing, contract negotiations with vendors, forecasting and yearly business plan and budget

Worked directly with the Homeowners and HOA to answer questions, direct to proper outlets, resolve issues as well as schedule and promote Homeowner Events.

Increased hotel profitability to a net 60% by controlling expenses, and increasing bookings

Promoted Negotiated Corporate business, increasing it by 20% year after year

Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant

Developed golf packages as well as special event packages, to maximize revenue for both hotel and Food & Beverage

Yield management/Revenue management that lead to increasing ADR by an overall 8%

Enhanced Social media links, company website updates, facebook, twitter

Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales

ASSISTANT HOTEL MANAGER

COMPANY INC | CHICAGO, IL | 2012 to 2015

Ensured the efficient management of all departments of the hotel.

Promoted to accounts administration section to track budget and inventory of purchases for housekeeping, warehouse, souvenir shop, and restaurant for the hotel.

Assisted manager and performed weekly payroll transactions for approximately 80 hotel employees.

Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve.

Made sure recommendations for salary and wage increases, based on performance reviews, revenue goals, and personal goals set with the employee on performance.

Ensured that the company’s training objectives were achieved.

Ensured that employees were following policy and procedures according to the company procedures manual and promoting excellent guest service.

LEAD GUEST SERVICE AGENT

COMPANY INC | AMHERST, MA | 2008 to 2012

Anchored evening shift, ensuring its smooth functioning.

Raised guest satisfaction scores over 20%.

Conveyed information to guests about local attractions in and around hotel.

Communicated between all departments regarding relevant issues.

Projected professional image at all times.

Assisted in training new agents.

Served as occasional concierge and night auditor.

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

Relevant Coursework : List coursework taken (even include those you are planning on taking)

Awards/Honors: List any awards, honors or big achievements

Clubs/Activities: List clubs and activities in which you participated

Relevant Projects: List 2-3 projects you have worked on

Key hard & soft skills for a hotel manager 

When writing a hotel manager resume, you can include the standard “Skills” section. However, it is becoming increasingly common for candidates to use the more specific “Core competencies” section in their application. Take the time to decide which one suits you. 

Not sure where to get started when listing your skills on your resume? The golden rule is to establish a sense of balance. You should include a mixture of both hard skills and soft skills on your hotel manager resume. That way, you show that you are a well-rounded applicant. 

Hard skills tend to be technical and apply directly to the vacancy. For example, “Cost containment” and “Quality assurance” would fall into this category. You should also include any systems or software that you are skilled at using here. 

Soft skills, on the other hand, are not technical. These are competencies that you can use across a range of industries. They include things such as “Customer service” and “Communication”. While these may not clench the deal as far as landing the job, they are nonetheless important. Highlighting them shows that you have a real range of skills. 

Looking for some inspiration when it comes to your skill-set? Look no further. Here are some of the hard and soft skills you may choose to include on your hotel manager resume: 

Communication

Summary & last words

Writing a hotel manager resume that turns recruiters’ heads can be challenging. You need a certain level of finesse to make sure that you get this right. It’s not merely about getting your experience down on paper. Instead, you need to make sure that you draw the reader in by telling a captivating story about your career so far. Be sure to position your resume to show how the next role fits into your plan. That way, the hiring manager will want to snap you up. 

If you’re hoping to climb the career ladder fast, it’s smart to have a leg-up. Working with an expert resume writer will help you along the way. This is a smart move if you’re looking to get ahead but don’t have the time, energy, or expertise to learn the art of application writing. 

Introduction to ZipJob: Professional resume writers

At ZipJob, we can help you every step of the way on your job search. If you’re looking for your next hospitality role, you can trust our team to guide the way. Since launching, we have helped 3,000+ professionals across 65 different industries supercharge their careers. We offer a full-service resume writing offering and get to know your career goals on a deep level before we begin. When you’re ready to land more interviews and get hired faster, you can count on us to help you achieve those goals. There’s never been a better time to invest in your professional future. 

Why you should make use of our resume writing services to land your next hotel manager job

When you work as a hotel manager, you are always on the go. Chances are, you hardly have the time to sit down and write a captivating resume. However, if you want the top job, your application needs to fit the bill. That’s where we come into the picture. You can trust our team of dedicated resume writers to help you wow the hiring manager. We will do the heavy lifting for you, helping you to create a hotel manager resume that lands you your next job. 

Resume writing service for a hotel manager: Let us write your resume

Looking for support with your next application? The ZipJob resume writing service is the answer. We understand the hospitality sector and can craft a hotel manager resume that supports your professional goals. No matter where you’re headed, you can rely on our expert writers to help you get there. We have experience writing expert resumes that convert into job interviews and even offers. If you’re looking for a way to get ahead of the competition and accelerate your career, you need look no further. Contact a member of our team today. 

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Hotel General Manager Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Hotel General Manager
• Hotel Operations Manager
• Hospitality Manager
• Resort Manager
• Director of Hotel Operations

Get advice on each section of your resume:

Jump to a resource:

• Hotel General Manager Resume Tips

Hotel General Manager Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., hotel general manager resume sample.

A hotel general manager oversees all the hotel’s operations and ensures customers have a pleasant stay. General managers are usually needed for larger hotels and will have a number of managers under them who will manage the different departments. You need to be an exceptional leader, have great problem-solving skills, and must have a wealth of knowledge on hotel operations and the laws and guidelines hotels must follow. Take a look at this successful resume sample.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your hotel general manager resume in 2024,    show promotions in the hospitality industry..

Recruiters like to see that you have grown in the hospitality industry. It shows your dedication to the industry, your wealth of knowledge in hospitality, and that you have been an exceptional employee who has received multiple promotions.

   Indicate the size of previous employer hotels.

Give recruiters an idea of the size of teams or hotels you have managed in the past by noting the staff size or hotel revenue of previous employers. This applicant has previously managed a hotel with 50+ employees and $100m+ annual revenue.

Hotel Operations Manager Resume Sample

Hospitality manager resume sample, resort manager resume sample, director of hotel operations resume sample.

We spoke with hiring managers at top hotel chains like Marriott, Hilton, and Hyatt to understand what they look for in a Hotel General Manager resume. They consistently mentioned that the best resumes are tailored to the specific hotel and location, and demonstrate strong leadership skills, revenue growth, and guest satisfaction. Use the following tips to make your resume stand out.

   Tailor your resume to the specific hotel

Hotel General Manager roles can vary depending on the type of hotel, location, and brand. Review the job description carefully and customize your resume to highlight relevant experience.

For example, if you're applying to a luxury resort, emphasize your experience in:

• Managing high-end properties with AAA Four or Five Diamond ratings
• Overseeing upscale dining outlets with Michelin stars or Wine Spectator awards
• Hosting VIP guests and dignitaries, such as Fortune 500 CEOs or foreign ambassadors

On the other hand, if it's an economy hotel, focus on your skills in:

• Streamlining operations to reduce costs by 15% while maintaining quality
• Implementing lean staffing models to improve productivity by 20%
• Negotiating favorable contracts with suppliers to save $50K+ annually

   Quantify your impact on revenue and profitability

Hotel GMs are ultimately responsible for the financial performance of the property. Use hard numbers to demonstrate how you've grown revenue and optimized profitability.

Weak examples:

• Increased RevPAR and occupancy rates
• Reduced expenses and improved flow-through

Strong examples:

• Grew RevPAR by 12% and occupancy by 8% through dynamic pricing and targeted marketing campaigns
• Cut operating expenses by $250K and improved flow-through by 5 percentage points through contract renegotiations and energy-saving initiatives

   Showcase your leadership and team development skills

Hotel GMs typically oversee a large staff across multiple departments. Highlight your ability to lead, motivate and develop a high-performing team.

Include examples like:

• Led a team of 150+ employees to achieve top rankings in guest satisfaction and profitability among peer properties nationwide
• Developed and promoted 5 department heads into GM roles within the brand
• Implemented a mentorship program that reduced turnover by 25% and improved employee engagement scores by 15%

Avoid vague statements like "strong leadership skills" without providing concrete evidence.

   Highlight relevant certifications and industry involvement

Hotel GMs can boost their credibility by holding relevant certifications and playing an active role in industry associations. If you have them, include:

• Certifications like Certified Hotel Administrator (CHA) or Certified Hospitality Revenue Manager (CHRM)
• Leadership roles in organizations like the American Hotel & Lodging Association (AHLA) or Hospitality Sales and Marketing Association International (HSMAI)
• Speaking engagements at major industry conferences

For example:

Selected to serve a 3-year term on the AHLA's Resort Committee, collaborating with GMs from major brands to address industry challenges and shape best practices.

   Demonstrate experience across multiple hotel functions

While Hotel GMs don't need to be experts in every function, they should have a solid understanding of how each department operates. Show that you've gained exposure to different areas over your career, such as:

• Rooms: front office, housekeeping, engineering
• Food & Beverage: restaurants, bars, catering, room service
• Sales & Marketing: revenue management, e-commerce, public relations
• Finance: accounting, budgeting, forecasting
• Human Resources: recruiting, training, labor relations

Rotated through leadership positions in Front Office, Housekeeping, Food & Beverage, and Sales over a 10-year period to develop a holistic understanding of hotel operations. Applied this cross-functional knowledge to effectively coordinate departments as GM.

   Provide context on the hotels you've managed

Hotel size, type, and location all impact the scope of a GM role. Provide brief context on the properties you've managed so hiring managers can understand the scale and complexity of your experience.

Weak example:

General Manager, ABC Hotel, 2018-2022

Strong example:

General Manager, ABC Hotel, 2018-2022 500-room luxury hotel with 50,000 sq. ft. of meeting space, 3 F&B outlets, and a AAA Four Diamond rating. Managed a team of 200 employees and an annual operating budget of $25M.

This added context helps hiring managers quickly assess whether your background is a good fit for their property.

Writing Your Hotel General Manager Resume: Section By Section

  summary.

Your resume summary, also known as a professional summary or career overview, is an optional 3-5 sentence blurb at the top of your resume that quickly highlights your most relevant experience, skills, and achievements. It serves as a snapshot of your career and what you can bring to the role.

A well-written summary can grab a hiring manager's attention and encourage them to read the rest of your resume. It's especially useful if you're a career changer or have a diverse background that needs context. However, if you're early in your career or have a straightforward career trajectory, you may choose to omit the summary and let your experience speak for itself.

Never use an objective statement in place of a summary. Objectives are outdated and focus on what you want, rather than what you can offer the employer.

To learn how to write an effective resume summary for your Hotel General Manager resume, or figure out if you need one, please read Hotel General Manager Resume Summary Examples , or Hotel General Manager Resume Objective Examples .

1. Tailor your summary to the hotel general manager role

Your summary should be tailored to the specific hotel general manager position you're applying for. Research the job description and the company to identify the key skills, experiences, and traits they're looking for in a candidate.

For example, if the job emphasizes guest satisfaction, you might highlight your experience in improving guest ratings:

Hospitality professional with 10+ years of experience in luxury hotel management. Proven track record of increasing guest satisfaction scores by 25% through staff training and implementing innovative guest service initiatives. Skilled in managing budgets, driving revenue, and leading cross-functional teams.

Avoid generic summaries that could apply to any job, like:

Experienced manager seeking a challenging role in a dynamic organization. Strong leadership skills and ability to work in a fast-paced environment. Team player with excellent communication skills.

2. Quantify your achievements and showcase leadership skills

As a hotel general manager, your ability to drive results and lead teams is crucial. Use your summary to highlight your most impressive achievements and leadership skills, backing them up with quantifiable metrics where possible.

• Directed operations for a 250-room hotel, managing a staff of 75 and an annual budget of $5M
• Increased revenue by 20% through strategic partnerships and upselling initiatives
• Mentored and developed a team of 5 department heads, resulting in 30% lower turnover

Avoid listing soft skills or traits without supporting evidence:

• Excellent communicator
• Strong attention to detail
• Passionate about hospitality

Instead, demonstrate these qualities through your achievements and leadership experiences. Quantifying your impact will make your summary more compelling and credible to hiring managers.

  Experience

The work experience section is the core of your resume. It's where you detail your career history and accomplishments to show hiring managers you have the right background for the job.

Let's look at how to write an effective work experience section step-by-step, with examples from winning hotel general manager resumes.

1. Lead with a strong action verb

When describing your work experience, choose strong action verbs that showcase your leadership abilities and skills. Hotel general managers are responsible for overseeing all aspects of a property's operations, so use verbs that demonstrate your management capabilities.

Compare these examples:

• Responsible for managing all hotel operations and departments
• Tasked with setting and tracking hotel financial goals

Instead, start each bullet point with a powerful verb:

• Spearheaded hotel-wide initiative to improve guest satisfaction scores by 25%
• Orchestrated $5M renovation of 250-room property completed on time and within budget

2. Highlight your impact with metrics

Metrics are crucial for showing the impact you've made in your hotel management roles. Whenever possible, quantify your accomplishments with hard numbers.

Consider these examples:

• Managed hotel budget and reduced costs
• Improved RevPAR and occupancy rates

Now see how much more effective they are with metrics:

• Managed $10M annual operating budget and cut costs by 15% through new procurement strategy
• Drove RevPAR 18% and occupancy 25% through targeted marketing campaigns and upselling program

Other key hotel metrics to include:

• Guest satisfaction scores
• Employee retention rates
• F&B profitability
• TripAdvisor ranking

3. Showcase relevant tools and systems

Modern hotel management requires proficiency with various tools and software. Highlight your technical skills by mentioning the specific programs you've used.

Managed $5M annual F&B operation with 80 staff, leveraging Oracle Simphony POS and Oracle OPERA PMS to optimize labor costs, inventory, and menu engineering.

Other tools and systems to spotlight:

• Revenue management software (IDeaS, Duetto)
• CRM and loyalty programs (Salesforce, Cendyn)
• Guest messaging platforms (Kipsu, Zingle, Whistle)
• Benchmarking and analytics (STR, HotStats)

Not sure if your resume is highlighting the right tools? Try Targeted Resume , which analyzes your resume against a job description and identifies the most important keywords you need.

4. Show off promotions and career progression

Highlighting your career progression and promotions within the same company is a great way to show your value as an employee. It demonstrates that you were able to take on increasing levels of responsibility and grow your skills.

Here's an example of how to showcase a promotion:

Loews Miami Beach Hotel Assistant Front Office Manager , June 2018 - Dec 2019 Front Office Manager , Jan 2020 - Present • Promoted to oversee front office team of 20 and manage $2M annual departmental budget • Improved guest satisfaction scores by 15% through new check-in process and staff training program • Collaborated with revenue management to adjust pricing strategy, increasing ADR by $25

  Education

The education section of your hotel general manager resume should be concise and relevant. It's an opportunity to showcase your qualifications and training that make you a strong candidate for the role. Here are some key tips to keep in mind as you write this section:

1. List your highest degree first

Start with your most recent or advanced degree, like a master's in hospitality management or a bachelor's in hotel administration. For each degree, include:

• Name of the degree
• University name and location
• Graduation year

Master of Science in Hospitality Management Cornell University, Ithaca, NY 2018

2. Add relevant coursework for recent grads

If you're a recent graduate without much work experience, adding relevant coursework can help show you have the knowledge for the role. For example:

• Courses: Hotel Operations Management, Revenue Management, Food and Beverage Management

However, if you have several years of experience, it's best to leave out coursework. Compare these examples:

• Courses: Intro to Hospitality, Front Desk Operations, Hotel Accounting
• Bachelor of Science in Hotel Management

3. Include certifications from industry associations

Certifications show your expertise and commitment to the hotel industry. Some to consider adding:

• Certified Hotel Administrator (CHA)
• Certification in Hotel Industry Analytics (CHIA)
• Certified Hospitality Revenue Manager (CHRM)

If you have room, you can add certifications under education. Otherwise, create a separate section labeled 'Certifications'. For senior-level managers, keep the education section brief. For example:

BS Hotel Administration, University of Nevada, Las Vegas

  Skills

The skills section of your resume is where you highlight the specific abilities and knowledge that make you a strong fit for the hotel general manager position. It's a critical section that can help you stand out from other applicants and demonstrate your value to potential employers.

When crafting your skills section, focus on hard skills that are directly relevant to the job, such as revenue management, budgeting, and guest relations. Avoid listing soft skills or generic abilities that could apply to any candidate. Instead, showcase your unique strengths and expertise.

1. Tailor your skills to the job description

Many companies use Applicant Tracking Systems (ATS) to screen resumes based on keywords from the job description. To ensure your resume makes it past the ATS, carefully review the job posting and identify the key skills and qualifications the employer is seeking.

For example, if the job description emphasizes experience with revenue management and budgeting, make sure to include these specific skills in your skills section:

Revenue management Budgeting and forecasting Financial analysis

By tailoring your skills to the job description, you'll demonstrate that you have the qualifications the employer is looking for and increase your chances of moving forward in the hiring process.

2. Showcase industry-specific skills

As a hotel general manager, you need a range of skills specific to the hospitality industry. Make sure to highlight these on your resume to show employers you have the knowledge and expertise to succeed in the role.

Some key skills to consider including:

• Property management systems (PMS)
• Revenue management
• Budgeting and financial management
• Guest relations and conflict resolution
• Staff training and development
• Event planning and coordination

By showcasing your industry-specific skills, you'll demonstrate to employers that you have the specialized knowledge needed to effectively manage a hotel and deliver exceptional guest experiences.

3. Quantify your skills with proficiency levels

While it's important to list your relevant skills, employers also want to know your level of proficiency in each area. One way to convey this is by using descriptors like 'expert,' 'advanced,' or 'proficient' next to each skill.

Revenue management (Expert) Budgeting and forecasting (Advanced) Staff training and development (Proficient)

By quantifying your skills in this way, you give employers a clear sense of your abilities and make it easier for them to assess whether you're a good fit for the role. Just be honest in your assessment and prepared to discuss your proficiency levels if asked in an interview.

4. Keep your skills section concise

While you want to showcase your relevant skills, be careful not to overwhelm hiring managers with an overly long or cluttered skills section. Keep your list concise and focused on the skills that are most important for the hotel general manager role.

Aim for around 10-15 skills, and avoid repeating skills that are already mentioned in your work experience or education sections. If a skill is outdated or not directly relevant to the job, leave it off.

Microsoft Office Time management Multitasking Detail-oriented

Instead, focus on specific, measurable skills that demonstrate your value as a hotel general manager:

Hotel Operations : Property management systems, front desk operations, housekeeping management Financial Management : Revenue management, budgeting, financial analysis Guest Services : Conflict resolution, customer service, concierge services

By keeping your skills section focused and relevant, you'll make it easy for hiring managers to quickly assess your qualifications and see how you can contribute to their hotel's success.

Skills For Hotel General Manager Resumes

Here are examples of popular skills from Hotel General Manager job descriptions that you can include on your resume.

• Hospitality Management
• Event Management
• Hospitality
• Food & Beverage
• Customer Service
• Hotel Booking
• Pre-opening

Skills Word Cloud For Hotel General Manager Resumes

This word cloud highlights the important keywords that appear on Hotel General Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, hotel manager.

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Hotel General Manager Resumes

• Template #1: Hotel General Manager
• Template #2: Hotel General Manager
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• Template #4: Hospitality Manager
• Template #5: Resort Manager
• Template #6: Director of Hotel Operations
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• Hotel General Manager Interview Guide
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Hotel General Manager Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the hotel general manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Responsible for positively representing and promoting the property
• Sell tickets onboard for future cruises to happy guests
• Become a hands on leader in the housekeeping and food service departments
• Demonstrate the highest level of personalized service to guests
• Embrace and ensure achievement of the property vision through well thought-out strategies and actions and by engaging all associates
• Overall financial oversight and support of the accounting function
• Actively support the community to better serve our guests, our team members, and the greater good
• Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
• Working with Market Sales to establish property sales strategy, goals, and action plans
• Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement
• Providing timely real-time feedback to management, and hourly associates on service and operational standards
• Working with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.)
• Developing innovative means for capturing new streams of revenue through property amenities
• Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day
• Manage all aspects of the hotel environment through a team of assistant managers and service members
• Contributes to the successful development of the Hotel Staff
• Builds and maintains relationships with key Clients. Creates and solicits new business through innovative means
• Offer guests assistance whenever possible
• Onboard inventory management and meeting the food and alcohol budget
• Process financial transactions and manage the business office
• Manage the shipboard business office
• Ability to deal professionally, courteously and tactfully with the public and coworkers
• Capable of gathering/analyzing competitive market intelligence
• Quantifiable track record of past success
• Ability to read, write and communicate effectively with others
• Ability to prioritize structure and complete tasks with the Company's goals and objectives
• Exceptional attention to detail
• Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, Red Lion Guests and agencies
• Thorough knowledge and understanding of Hotel operations and departmental interdependencies
• Ability to interpret business and statistical reports
• Ability to multi-task, follow through and re-prioritize well to meet deadlines

12 Hotel General Manager resume templates

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• Process financial transactions and shipboard accounting
• Onboard sales and shipboard re-bookings for future cruises
• Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management
• Minimum 5 years management experience at a full service hotel, resort or cruise ship
• Strong organizational skills and effective communication skills (English)
• Willingness to work long days, every day, for extended periods of time
• Flexible schedule and willingness to travel
• US Coast Guard regulated pre-employment drug test

Hotel General Manager, Remote Alaska Resume Examples & Samples

• Consistently maintains high standards of personal appearance and grooming to set expectations to the team and as an ambassador to the community
• Promoting a positive, collaborative work environment
• Responding promptly to the needs, complaints, comments and concerns of guests and hotel management and staff
• Represent owners of the hotel and maximize profits while minimizing liabilities
• Ensuring the right people are in the right places. Holding them accountable for results and rewarding them accordingly
• Ensures all departments are profitable and maintain strong working relationships
• Forecast the hotel’s monthly financial position by estimating revenues and line-by-line expenses
• Produce monthly financial reports and know at all times where the hotel stands against the budget
• Ensure the cleanliness and safety of the hotel and its assets through enforcing and maintaining a preventative maintenance program
• High school diploma/GED required
• Bachelor’s degree in Hospitality, Accounting/Finance, or Business Administration strongly preferred

Temporary Hotel General Manager Resume Examples & Samples

• Approach all encounters with guests and team members in a friendly, service-oriented manner
• Actively involved in the local community and builds strong relationships
• Managing Front Office, Housekeeping, Security, and all hotel operation
• Maintaining exceptional guest service
• Managing AR / AP and cash handling
• Inspecting guest rooms to ensure immaculate cleanliness
• Training new associates
• Handling guest complaints
• Maintaining the safety and security of the guests and their property
• Recruiting, hiring, training and mentoring employees to reach their highest potential and goals
• Keep leadership team, owners, and property stakeholders updated on property performance in the areas of financials, guest satisfaction, and team member engagement
• Energizing and motivating employees to support a culture of openness/directness, teamwork and continuous improvement
• Must be available at irregular hours as needed
• Developing clear and realistic goals and priorities for the property to ensure the highest level of guest service, employee satisfaction and profitability. Reviewing plans and goals monthly and taking corrective action promptly as needed
• Manages all sources of revenue to include rooms, food and beverage, and vehicle rentals
• Create the hotel’s annual budget and monitor the performance of the hotel throughout the year
• Minimum four (4) years full service hotel general manager experience required
• Strong financial knowledge required
• Consistently deliver accurate forecasting projections for areas of responsibility and timely implement adjustments as required in staffing and other cost centers to ensure profit integrity
• Demonstrate constructive owner relations by building appropriate rapport, communicating effectively, and managing expectations and requirements
• Team-oriented and people-centric
• Strategic thinker as it relates to business and revenue planning and development
• Directing marketing and promotional efforts to always position property as a Compset leader
• Experience as a Hotel GM or Asst. GM or Director of Sales
• A Bachelor's degree is not required but greatly preferred
• Oversee operations of the Hotel
• Prepare annual budget
• Submit quarterly plans and actions for operations of the property
• Develop management and staff programs to increase guest satisfaction
• Conduct weekly staff meetings
• Maintain product and service standards
• Approve promotions and local advertising
• Encourage Essential Principles of Service through out hotel - provide internal and external guest service that goes beyond expectation
• Support the RLH Mission - creating the most memorable guest experience possible
• Aid department managers with procedures, service standards, goal setting and daily duties
• Participate in appropriate industry related community and State organizations
• Represent the hotel in public speaking forums
• Show them you CAN, show them you CARE; following all essential principles in the Little Red Book
• The listed items may not be the only duties performed in this position - there will be other duties as assigned
• Motivated and self-disciplined
• Possesses negotiation skills
• Ability to prioritize structure and complete tasks with the Company's goals and objectives
• Thorough knowledge of computer systems: i.e. MS Excel, Word, PowerPoint, and electronic scheduling and e-mail systems. Copy, fax and scanning
• Valid driver license

Full-service Hotel General Manager Resume Examples & Samples

• 5+ years prior experience as General Manager or Full-Service Hotel Director of Operations
• Must have a strong track record of driving sales including group sales and increasing revenue
• Previous F&B and bar promotion/ operations experience required
• Must have banquet sales and banquet operations experience
• Strong preference for candidate who is familiar with the San Antonio market and has a strong track record of community involvement
• Responsible for overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts
• Executes all aspects of the sales and marketing plans to surpass revenue goals. This includes making outside sales calls and cold calls while maintaining relationships with current accounts
• Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures
• Review all departmental schedules for accuracy and staffing demands
• Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information
• Prepares annual budgets and weekly forecasts updates
• Develops a long‐term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff
• Responsible for resolving escalated customer relations issues
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations
• Typical Physical Demands

Franchised Hotel General Manager Resume Examples & Samples

• Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins
• Ensuring that bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management
• Managing the relationship with the revenue management office (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc.)
• Actively recruiting and hiring qualified associates

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40 facts about elektrostal.

Written by Lanette Mayes

Modified & Updated: 02 Mar 2024

Reviewed by Jessica Corbett

Elektrostal is a vibrant city located in the Moscow Oblast region of Russia. With a rich history, stunning architecture, and a thriving community, Elektrostal is a city that has much to offer. Whether you are a history buff, nature enthusiast, or simply curious about different cultures, Elektrostal is sure to captivate you.

This article will provide you with 40 fascinating facts about Elektrostal, giving you a better understanding of why this city is worth exploring. From its origins as an industrial hub to its modern-day charm, we will delve into the various aspects that make Elektrostal a unique and must-visit destination.

So, join us as we uncover the hidden treasures of Elektrostal and discover what makes this city a true gem in the heart of Russia.

Key Takeaways:

• Elektrostal, known as the “Motor City of Russia,” is a vibrant and growing city with a rich industrial history, offering diverse cultural experiences and a strong commitment to environmental sustainability.
• With its convenient location near Moscow, Elektrostal provides a picturesque landscape, vibrant nightlife, and a range of recreational activities, making it an ideal destination for residents and visitors alike.

Known as the “Motor City of Russia.”

Elektrostal, a city located in the Moscow Oblast region of Russia, earned the nickname “Motor City” due to its significant involvement in the automotive industry.

Home to the Elektrostal Metallurgical Plant.

Elektrostal is renowned for its metallurgical plant, which has been producing high-quality steel and alloys since its establishment in 1916.

Boasts a rich industrial heritage.

Elektrostal has a long history of industrial development, contributing to the growth and progress of the region.

Founded in 1916.

The city of Elektrostal was founded in 1916 as a result of the construction of the Elektrostal Metallurgical Plant.

Located approximately 50 kilometers east of Moscow.

Elektrostal is situated in close proximity to the Russian capital, making it easily accessible for both residents and visitors.

Known for its vibrant cultural scene.

Elektrostal is home to several cultural institutions, including museums, theaters, and art galleries that showcase the city’s rich artistic heritage.

A popular destination for nature lovers.

Surrounded by picturesque landscapes and forests, Elektrostal offers ample opportunities for outdoor activities such as hiking, camping, and birdwatching.

Hosts the annual Elektrostal City Day celebrations.

Every year, Elektrostal organizes festive events and activities to celebrate its founding, bringing together residents and visitors in a spirit of unity and joy.

Has a population of approximately 160,000 people.

Elektrostal is home to a diverse and vibrant community of around 160,000 residents, contributing to its dynamic atmosphere.

Boasts excellent education facilities.

The city is known for its well-established educational institutions, providing quality education to students of all ages.

A center for scientific research and innovation.

Elektrostal serves as an important hub for scientific research, particularly in the fields of metallurgy, materials science, and engineering.

Surrounded by picturesque lakes.

The city is blessed with numerous beautiful lakes, offering scenic views and recreational opportunities for locals and visitors alike.

Well-connected transportation system.

Elektrostal benefits from an efficient transportation network, including highways, railways, and public transportation options, ensuring convenient travel within and beyond the city.

Famous for its traditional Russian cuisine.

Food enthusiasts can indulge in authentic Russian dishes at numerous restaurants and cafes scattered throughout Elektrostal.

Home to notable architectural landmarks.

Elektrostal boasts impressive architecture, including the Church of the Transfiguration of the Lord and the Elektrostal Palace of Culture.

Offers a wide range of recreational facilities.

Residents and visitors can enjoy various recreational activities, such as sports complexes, swimming pools, and fitness centers, enhancing the overall quality of life.

Provides a high standard of healthcare.

Elektrostal is equipped with modern medical facilities, ensuring residents have access to quality healthcare services.

Home to the Elektrostal History Museum.

The Elektrostal History Museum showcases the city’s fascinating past through exhibitions and displays.

A hub for sports enthusiasts.

Elektrostal is passionate about sports, with numerous stadiums, arenas, and sports clubs offering opportunities for athletes and spectators.

Celebrates diverse cultural festivals.

Throughout the year, Elektrostal hosts a variety of cultural festivals, celebrating different ethnicities, traditions, and art forms.

Electric power played a significant role in its early development.

Elektrostal owes its name and initial growth to the establishment of electric power stations and the utilization of electricity in the industrial sector.

Boasts a thriving economy.

The city’s strong industrial base, coupled with its strategic location near Moscow, has contributed to Elektrostal’s prosperous economic status.

Houses the Elektrostal Drama Theater.

The Elektrostal Drama Theater is a cultural centerpiece, attracting theater enthusiasts from far and wide.

Popular destination for winter sports.

Elektrostal’s proximity to ski resorts and winter sport facilities makes it a favorite destination for skiing, snowboarding, and other winter activities.

Promotes environmental sustainability.

Elektrostal prioritizes environmental protection and sustainability, implementing initiatives to reduce pollution and preserve natural resources.

Home to renowned educational institutions.

Elektrostal is known for its prestigious schools and universities, offering a wide range of academic programs to students.

Committed to cultural preservation.

The city values its cultural heritage and takes active steps to preserve and promote traditional customs, crafts, and arts.

Hosts an annual International Film Festival.

The Elektrostal International Film Festival attracts filmmakers and cinema enthusiasts from around the world, showcasing a diverse range of films.

Encourages entrepreneurship and innovation.

Elektrostal supports aspiring entrepreneurs and fosters a culture of innovation, providing opportunities for startups and business development.

Offers a range of housing options.

Elektrostal provides diverse housing options, including apartments, houses, and residential complexes, catering to different lifestyles and budgets.

Home to notable sports teams.

Elektrostal is proud of its sports legacy, with several successful sports teams competing at regional and national levels.

Boasts a vibrant nightlife scene.

Residents and visitors can enjoy a lively nightlife in Elektrostal, with numerous bars, clubs, and entertainment venues.

Promotes cultural exchange and international relations.

Elektrostal actively engages in international partnerships, cultural exchanges, and diplomatic collaborations to foster global connections.

Surrounded by beautiful nature reserves.

Nearby nature reserves, such as the Barybino Forest and Luchinskoye Lake, offer opportunities for nature enthusiasts to explore and appreciate the region’s biodiversity.

Commemorates historical events.

The city pays tribute to significant historical events through memorials, monuments, and exhibitions, ensuring the preservation of collective memory.

Promotes sports and youth development.

Elektrostal invests in sports infrastructure and programs to encourage youth participation, health, and physical fitness.

Hosts annual cultural and artistic festivals.

Throughout the year, Elektrostal celebrates its cultural diversity through festivals dedicated to music, dance, art, and theater.

Provides a picturesque landscape for photography enthusiasts.

The city’s scenic beauty, architectural landmarks, and natural surroundings make it a paradise for photographers.

Connects to Moscow via a direct train line.

The convenient train connection between Elektrostal and Moscow makes commuting between the two cities effortless.

A city with a bright future.

Elektrostal continues to grow and develop, aiming to become a model city in terms of infrastructure, sustainability, and quality of life for its residents.

In conclusion, Elektrostal is a fascinating city with a rich history and a vibrant present. From its origins as a center of steel production to its modern-day status as a hub for education and industry, Elektrostal has plenty to offer both residents and visitors. With its beautiful parks, cultural attractions, and proximity to Moscow, there is no shortage of things to see and do in this dynamic city. Whether you’re interested in exploring its historical landmarks, enjoying outdoor activities, or immersing yourself in the local culture, Elektrostal has something for everyone. So, next time you find yourself in the Moscow region, don’t miss the opportunity to discover the hidden gems of Elektrostal.

Q: What is the population of Elektrostal?

A: As of the latest data, the population of Elektrostal is approximately XXXX.

Q: How far is Elektrostal from Moscow?

A: Elektrostal is located approximately XX kilometers away from Moscow.

Q: Are there any famous landmarks in Elektrostal?

A: Yes, Elektrostal is home to several notable landmarks, including XXXX and XXXX.

Q: What industries are prominent in Elektrostal?

A: Elektrostal is known for its steel production industry and is also a center for engineering and manufacturing.

Q: Are there any universities or educational institutions in Elektrostal?

A: Yes, Elektrostal is home to XXXX University and several other educational institutions.

Q: What are some popular outdoor activities in Elektrostal?

A: Elektrostal offers several outdoor activities, such as hiking, cycling, and picnicking in its beautiful parks.

Q: Is Elektrostal well-connected in terms of transportation?

A: Yes, Elektrostal has good transportation links, including trains and buses, making it easily accessible from nearby cities.

Q: Are there any annual events or festivals in Elektrostal?

A: Yes, Elektrostal hosts various events and festivals throughout the year, including XXXX and XXXX.

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Sovremennik" cinema square, Elektrostal Live Cam

Sovremennik" cinema square, elektrostal.

Live webcam shows the square in front of the cinema «Sovremennik» in real time. The camera is installed on the house number 18 on Mir Street in the city of Elektrostal, Moscow Region, Russia. The live camera is aimed at the monument to I.F. Tevosyan, which is located on the square of the Sovremennik cinema. The intersection of Tevosyan Street and Mir Street is in the field of view of the web camera. Therefore, this live camera can help assess the workload of this section of the road and the presence of congestion at the intersection. The main entrance of the school №13 and the pedestrian crossing in front of it also on the broadcating.

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