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9 Front Desk Receptionist Resume Examples for 2024

Front Desk Receptionist

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• Front Desk Receptionist Resume
• Front Desk Receptionist Resumes by Experience
• Front Desk Receptionist Resumes by Role
• Write a Resume for Front Desk Receptionists

Front desk receptionists have a broad range of responsibilities throughout all industries. They’re the face of the company and handle office management with exceptional communication skills while wearing many different hats.

Determining what content is important to hiring managers and  how to write your resume  or AI cover letter for this exciting field can be difficult. That’s why we analyzed hundreds of front desk receptionist resume samples from all levels of experience and industries. We learned what works to help you get more interviews in 2024.

The hardest part of  building your resume  is getting started.  Our nine front desk receptionist resumes helped land jobs in 2024 , so they’re a great launching pad.

Front Desk Receptionist Resume Example

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Why this resume works

• For example, did you help improve the efficiency of scheduling? Did you reduce the errors in billing? Improve customer satisfaction scores?
• A worthwhile summary should showcase your specializations and many (10+) years in the industry. Don’t forget to customize it by mentioning the target business by name. 
• Metrics are the best way to display your impact in your bullet points, as they’re concrete, measurable, and help break up chunks of monotonous text.
• Don’t forget to  check your resume  score with our free tool to gain the recruiter’s attention and increase your chances of an interview.

Beginner Front Desk Receptionist Resume

• Weave together your skills and achievements to give recruiters a hard time not choosing you.

Entry-Level Front Desk Receptionist Resume

• Do you have a specific interest in the position or company to which you’re applying? Mention that! However, if you’re not planning to customize your objective for each role you apply to, then you’re better leaving it off entirely.
• All work experience demonstrates some level of responsibility. In addition, any experience you’ve had interacting with customers applies to becoming a successful front desk receptionist.

Gym Front Desk Resume

• Leo’s description of his stint as a receptionist at Lockheed Martin makes for a great example here. He screens 78 calls daily, contributes to cutting company-wide paper consumption by 43%, and oversees 1,400 pages of archival content.

Front Desk Associate Resume

• Is the company looking for someone familiar with Pipedrive? Then, you could show how you used this tool to track customer purchase patterns for optimizing product placement and sales. Or do they demand Hootsuite proficiency? Elucidate instances when you deployed it for strategic social media management.
• Further your alignment and connection with the company in your front desk receptionist cover letter .

Front Desk Dental Receptionist Resume

• It also went a step further to show how exemplary customer service led to increased retention rates, and that’s good for business.

Front Desk Medical Receptionist Resume

• As a front desk medical receptionist, customize your resume by how your work directly (and positively) impacted the office through your exceptional customer service skills and understanding of medical office best practices. Cite specific data-driven examples, including process improvements and patient-centric techniques.
• Your front desk medical receptionist resume should highlight the scope, responsibilities, and specific medical office niche (dental, family practice) experience. This will catch the hiring manager’s eye looking for that “right fit” for their company.
• List any  special skills on your resume  related to the medical field like medical terminology or medical software. This sets you up for success as employers see you’re qualified for the role, especially if the job description prefers candidates with your specific skill set.

Hotel Front Desk Receptionist Resume

• Your hotel front desk receptionist resume should include your strong communication skills using sales techniques to improve the customer experience (and hotel revenue). Be sure to indicate your confident communication expertise and customer service experience. This appeals to employers because they see your keen ability to collaborate and meet (or exceed) guest standards.
• Mention your leadership abilities, including training new team members or coaching existing team members. Hiring managers will be less likely to question your leadership savvy and more apt to contact you for an interview. Always list the results of your leadership efforts using numbers.

School Front Desk Receptionist Resume

• Your school front desk receptionist resume should showcase your ability to manage different projects and responsibilities and handle a high-volume customer service of diverse populations (for example, staff members, school administrators, students, and parents). Discuss your education field’s nuances, including best practices and communication channels.
• Bonus: Highlight any responsibilities outside of the “normal” scope of a school front desk receptionist (for example, nurses station, reporting, direct administrative support). This gets you noticed.

Related resume guides

• Operations Manager
• Medical receptionist
• Human Resources
• Office assistant

How to Write a Resume for Front Desk Receptionists

Making a resume is a snap with these four easy steps. You’ll make a stellar first impression with these practical and specific tips for building a front desk receptionist resume in 2024:

Front desk receptionists are the face of a company, so choose a resume template that reflects your professionalism, friendliness, and helpfulness. If you’re looking to work for a company that appreciates business casual like a law firm or doctor’s office, you’ll do well with a professional or elegant resume template, which has enough personality to stand out but still exude class and respect. On the other hand, if you’re hoping to help folks get signed up at the gym, organize communication and admin work for a startup, welcome folks into a travel agency, or anything that’s a bit more casual, creative templates that use a little more color will be a wise but fun choice.

Communication—interpersonal skills as well as written communication—and prioritization are among the most important skills as a receptionist. While other job seekers largely take advantage of “communication” in their resumes, this really can’t be emphasized enough for a front desk receptionist.

Besides listing communication and prioritization in the skills section on your resume , look for ways to demonstrate those skills in action in your work experience section. For instance, did you serve the front desk while also registering guests, logging requests, and finding resolutions to customer problems? That says you’re good at prioritizing tasks—all without ever using the word “prioritize.” Pretty cool.

Write your resume with the specific industry in mind. A front desk receptionist for an insurance company will have some different responsibilities than in the medical industry. Think about the most important responsibilities required in the role you want. Will you be scheduling appointments for clients, completing data entry, or answering and redirecting calls? If so, talk about past work accomplishments and success where you may have done things like:

◉ Confirmed client appointments 24 hours in advance to reduce no-shows by 22% ◉ Reduced paper use by 36% with data entry of student and testing records ◉ Addressed 80% of client concerns without redirecting or putting the client on hold

You’re a company’s ambassador, so it’s vitally important that you catch typos and mistakes in your resume.  Check your resume  a couple of times and even have a co-worker or a grammatical guru friend take a look for you. Since you so often serve as someone’s first impression of a company or organization, don’t let a silly mistake like the wrong letter in an email address keep you from getting a call for an interview.

• Front Desk Receptionist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Front Desk Receptionist Resumes:

• Greet and welcome guests upon arrival
• Answer, screen and forward incoming phone calls
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Update appointment calendars and schedule meetings/appointments
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Assist with special projects as needed
• Monitor and order office supplies
• Assist with onboarding of new employees
• Maintain a clean and organized reception area

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Front Desk Receptionist Resume Example:

• Managed the front desk of a busy medical office, greeting and checking in an average of 100 patients per day with a 95% satisfaction rating.
• Implemented a new appointment scheduling system, reducing wait times by 20% and increasing patient satisfaction by 10%.
• Developed and maintained a comprehensive filing system, reducing retrieval times by 30% and improving overall office organization.
• Managed the front desk of a luxury hotel, handling an average of 200 check-ins and check-outs per day with a 98% satisfaction rating.
• Collaborated with the housekeeping team to ensure all rooms were ready for guests, resulting in a 15% increase in room occupancy rates.
• Developed and implemented a new training program for front desk staff, resulting in a 25% improvement in guest satisfaction scores.
• Managed the front desk of a busy law firm, answering an average of 50 phone calls per day with a 90% first-call resolution rate.
• Developed and maintained a comprehensive database of client information, reducing retrieval times by 40% and improving overall office efficiency.
• Implemented a new system for tracking and ordering office supplies, resulting in a 20% reduction in costs and a 15% improvement in inventory management.
• Customer service
• Communication skills
• Time management
• Multitasking
• Problem-solving
• Attention to detail
• Organization
• Telephone etiquette
• Appointment scheduling
• Database management
• Team collaboration
• Conflict resolution
• Microsoft Office proficiency
• Training and development
• Inventory management
• Adaptability
• Professionalism
• Interpersonal skills
• Basic accounting and cash handling

Top Skills & Keywords for Front Desk Receptionist Resumes:

Hard skills.

• Phone Etiquette
• Appointment Scheduling
• Customer Service
• Microsoft Office Suite
• Time Management
• Cash Handling
• Filing and Record Keeping
• Inventory Management
• Conflict Resolution
• Communication Skills

Soft Skills

• Communication and Interpersonal Skills
• Customer Service and Hospitality
• Multitasking and Time Management
• Attention to Detail and Accuracy
• Professionalism and Poise
• Organization and Planning
• Adaptability and Flexibility
• Problem Solving and Troubleshooting
• Empathy and Compassion
• Conflict Resolution and Diplomacy
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration

Resume Action Verbs for Front Desk Receptionists:

• Communicated
• Coordinated
• Facilitated

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Resume FAQs for Front Desk Receptionists:

How long should i make my front desk receptionist resume, what is the best way to format a front desk receptionist resume, which keywords are important to highlight in a front desk receptionist resume, how should i write my resume if i have no experience as a front desk receptionist, compare your front desk receptionist resume to a job description:.

• Identify opportunities to further tailor your resume to the Front Desk Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Front Desk Receptionists:

Front desk receptionist, office receptionist, hotel receptionist, medical receptionist, dental receptionist, salon receptionist, spa receptionist, veterinary receptionist.

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How to write a impeccable front desk resume?

[ Click here to directly go to the complete front desk resume sample ]

Organizations are careful with who they employ as the face of their company.

This is why it’s important that your resume is a reflection of your amazing personality and displays the qualities that you possess proficiently.

This blog will help you come up with front desk resume ideas that will help you build a spectacular front desk resume profile and get you closer to the shortlist that you crave.

Here is a summary of our Front Desk Resume 2019 Blog:

• Do not use "CV or Resume" to label your hospitality resume, instead write your full name as the header.
• The reverse-chronological format is the ideal front desk resume format to build all sections of your front desk resume.
• Never skip over framing a fitting hospitality resume objective/summary.

Read this blog to arm yourself with the information that will make you the master at writing hospitality resumes. Take heed of the hospitality resume examples and hospitality resume samples provided in this blog.

By the end of this blog, you will be able to write a job-winning resume by learning:

• What to write in your front desk resume and how to write it?
• How to frame your professional experience section in a front desk resume?
• How to build ATS-targeted hospitality front desk resumes?
• How to optimize your front desk resume skills effectively?

Make use of Hiration's Online Resume Builder which comes with a huge library of hotel resume samples. Just fill the details and you are done.

Here is a list of all that you will learn through this blog:

What is a Front Desk Resume & why do you need it?

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A resume acts as the first mode of contact between you and your recruiters. It helps you communicate your efficiency to the recruiters and provide a window to your work ethic and candidature.

A factor that every applicant should be aware of today is the Applicant Tracking System or ATS. It is a tool used by most recruiters to filter through all the applicants and pick out the most suitable ones.

It works on logarithms that scan the applications for keywords among other criteria to save the time of the recruiters. So, however you may be an amazing candidate, the recruiter will never get a chance to even lay eyes on your resume if it does not get parsed by the ATS.

So, aim at writing an ATS-friendly resume by using appropriate keywords that are relevant to the specific job that you are applying for.

This blog will help you figure out how to draft an ATS-compliant resume that can help raise your chances of being shortlisted for the job.

Need a checklist to breeze through the task of writing your resume? Read the do’s and don’ts of writing resumes to build an impeccable hospitality resume.

Front Desk Resume Sample

Take a look at our complete front desk resume sample below to know what an ideal resume should look like:

• Welcomed guests and addressed ~20+ inquiries daily & requests in a timely & efficient manner to resolve guest concerns
• Informed clients about the payment methods & verified 50+ credit cards data on a daily basis
• Supervised 15+ housekeeping staff members to make sure all rooms are clean & can be allocated to new guests
• Orchestrated rate negotiation and invoicing for 200+ large clients & business guests
• Handled 3 vendors , balanced monthly vendor statement & invoices and negotiated with the vendors to crack the best deals
• Trained 3 new front desk employees to make sure they are familiar with all the hotel products, services, facilities & pricing
• Oversaw front desk expenditures , sign-in & sign-out logs, and total calls received in a day by maintaining a log-book
• Planned and scheduled 20+ conferences & 3+ trips of the managers on a weekly basis at the best possible prices
• Managed the kitchen stock and front-desk inventory to ensure that it's updated and carries all the latest tools & equipment
• Won 'Client Appreciation Award' from the management for working assiduously | Jun '18
• Received 'Employee of the Month' award out of 200 employees | Jun '19
• Top 10 percentile of the class
• Certified Front Desk Representative | American Hotel & Lodging Educational Institute | Jun '16
• Languages : English, Spanish, German, French

Front Desk Resume Format

Use one of the following 3 front desk resume formats:

• Reverse Chronological Resume Format
• Functional Resume Format
• Combination/Hybrid Resume Format

Choose a suitable front desk resume format depending on the stage of your career. The number of years of work experience you have will determine the format that will work best for you.

Determine which front desk resume format will work best for you by reading the following:

• Functional resume format : Ideal for entry-level professionals/freshers. Although, you should be mindful that it is not very ATS-friendly.
• Reverse chronological resume format : It can be used by entry- to mid-level professionals.
• Combination/Hybrid resume format : Ideal for senior-level professionals/frequent job-switchers/professionals with career gaps as it focuses on your skillset rather than the dates of your employment history.

Front Desk Resume Length

A 1-page resume works in most cases as an overly lengthy resume can be too tedious to read and will probably turn off the interest of recruiters.

However, if you have been in the workforce for more than 10 years, you may need more space and a 2-page resume will work fine for you. But, try to stick to that length only.

Front Desk Resume Sections

Pay attention to each section of your hospitality resume, even if it seems insignificant or not utterly important.

Find below the list of all the standard sections that should be drafted in your front desk resume:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience

You can also frame the following optional sections if space allows or if you feel they will add value to your front desk resume:

• Certifications
• Awards & Recognition
• Volunteering Experience
• Additional Information

Read Hiration's 2022 Guide to sections in a resume to learn more about how to frame these sections and get more front desk resume ideas.

Use Hiration's Online Resume Builder which comes with a huge library of pre-filled & pre-designed hospitality resume templates that can be customized as per you want.

How to write your Front Desk Resume

Follow these three important stages of resume writing to build an effective shortlist-worthy resume:

• First Stage: Master Front Desk Resume
• Second Stage: First Draft of Front Desk Resume
• Third Stage: Final Draft of Front Desk Resume

Further, we will discuss these three stages in detail and explain why it is important to take this approach.

Master Front Desk Resume

We start easy by just dumping every information you can think about regarding your employment history and your educational details in one source file.

This is a master folder which will be further used to write the hotel front desk resume that you will be sending out to recruiters.

Not only will you be using the master draft to write your front desk resume in the present time-line but it will also be used in the future to make updates to your front desk resume.

Begin by listing every piece of information in your master front desk resume. It doesn’t limit to details that you think are relevant. You never know what information you may need, so do not discriminate between any information and list everything down.

This also means that you will not have to rely on memory alone. Thus, saving both time and effort.

First Draft of Front Desk Resume

In the second stage, you have to create the first draft of your hotel front desk resume by framing these sections:

• Certification (if any)
• Awards & Recognition (if any)
• Additional Information (if any)

Always remember that the standard sections are compulsory and the sections marked ‘if any’ are optional and should only be framed if they apply to you.

Final Draft of Front Desk Resume

In the third and final draft of writing your hotel front desk resume, you should frame the following sections:

• Key Skills : Curate your front desk resume skills section at the second-to-last step as to write this you will have to scan through your resume, specifically the professional experience section to pick the most effective skills and replicate them in this section.
• Summary/Objective : Curate this section at the very last while writing your front desk resume. This is a brief overview statement of your resume and here you need to highlight your achievements and contributions.

Ensure to read our guide on how to write a resume to learn more about the resume-writing process.

Front Desk Resume: Header

The header of your resume is by default your real full name. Using your name gives your resume a unique identity and makes it stand out from the other competitors.

Employ the following points while framing the header of your hotel front desk resume:

• Write your full name on the topmost part of your resume in 16-20 font size.
• This should be the largest text in your resume.
• Initialize any middle name, if you have one. For example, Michael Gary Scott should be written as ‘Michael G. Scott’.

Read Hiration’s 2022 Guide To Writing The Perfect Resume Header to learn the craft of curating a perfect header for your front desk resume and obtain even more front desk resume ideas.

Given below is our hospitality resume sample illustrating the ideal resume header:

Build your resume with Hiration's Online Resume Builder for a higher chance of being shortlisted.

Front Desk Resume: Personal Information

If your resume were to be shortlisted, the recruiters would need the information to get in touch with you. The personal information section will furnish these details.

Given below is a list of what an ideal personal information section should contain:

• Your functional mobile number
• Your professional email ID
• Your current location of residence

Hiration Protip : We will advise you to not give out your marital status, religious affiliation, or political inclination. Most countries have even forbidden it by law to mention these as it may lead to biased hiring.

Updated Mobile Number

Sometimes recruiters might want to interview you over the phone or want to schedule an interview. Hence, you should provide an active mobile number that you are readily available on.

Be careful while writing your number and avoid typing mistakes as it may lead to a potential recruiter never being able to get in touch with you.

Below is the correct format for writing your mobile number:

• Use your country’s ISD code as a prefix before your phone number
• Put a plus sign (+) before the ISD code
• Eg: +1 42695 82170

Professional Email Address

Emails are convenient and professional means of communication. So, provide an email ID that you created keeping in mind that you need to sound professional.

Use your name to frame your official email ID. Example: [email protected] or [email protected]

Do not give out casual email IDs with childish names because it can make your application seem not-serious. Example: [email protected] or [email protected]

Current Location of Residence

These are some of the points to be mindful of while writing your current location on your front desk resume:

• If you are looking for a job in your own country, write the city and state of your residence.
• If you are looking for a job in another country, write the city and country of your residence.
• Do not write your house number, street number, or your locality name. These are unnecessary details that the recruiters do not require.

Read Hiration's 2022 Guide to composing your contact information . It will help you get a better understanding of how the personal information section should be framed.

There are several front desk resume examples attached to this guide. Take a look at this hotel resume sample below to understand what a personal information section should look like:

Use Hiration's Online Resume Builder to fashion a perfect front desk resume. It comes with pre-designed & pre-filled hospitality resume templates that you can easily modify to suit your needs & preferences.

Front Desk Resume: Profile Title

Profile titles are important in your front desk resume as they directly reflect your professional status by communicating your current designation, your functional industry, and your level of seniority in your line of work to your recruiter.

This hotel resume sample shows what an ideal front desk resume profile title section should look like:

As can be seen in the example above, it is the second-largest text in the resume after the resume header and is written in the range of 14-16 font size to increase its visibility.

We would also advise you to not exaggerate your front desk resume profile title as it will come off as deliberately cheating the company.

In case you already have a front desk resume but are unsure about its competency, we will rate your resume and tell you what you can do to make it better. Use Hiration’s AI-powered Resume Review Service today.

Front Desk Resume: Professional Experience

Your professional experience section is the most important data in your front desk resume and it takes up the majority of your resume. Ensure that you draft this section thoughtfully.

You can use this section to make the recruiters recognize your potential and establish yourself as the best candidate for the job.

This can be done by following the below-mentioned guidelines:

• Use the STAR format
• Frame one-liner points
• Use bucketing & bolding

Read Hiration’s Guide on how to compose the professional experience section in your resume and establish your candidacy in the right manner.

Need a visual to what the perfect professional experience section should look like? Here’s a hospitality resume example:

Below, we have expanded on these three tips:

STAR Format

Let us start by what is considered the best format to frame the points in the professional experience section of your front desk resume.

STAR stands for:

S: Situation - The situation that led to your contributions. T: Task - A task that was assigned to you. A: Action - What action you took to fulfill the assigned task. R: Result - What were the results of this action in the form of an achievement figure.

The root of the effectiveness of the STAR format stems from the fact that it establishes a cause-effect relationship in each point between your actions and their results. This shows the recruiter the exact way you benefited the organizations that you previously worked with.

Framing Points

Another tip we want to impart is the use of framing one-liner bullets instead of paragraphs to communicate your roles & responsibilities while communicating about your previous roles.

Let us look at these two front desk resume examples below and briefly analyze them to understand the importance of framing points and how you can apply it to elevate your resume-writing process.

Example 1 :

“I addressed 30+ inquiries daily while welcoming guests and solved their requests in a timely & efficient manner. I also notified clients about payment methods & verified 300+ credit card data weekly. Moreover, I spearheaded a team of 20+ housekeeping staff members and made sure that all the rooms were clean and can be allocated to new guests. Additionally, I orchestrated rate negotiations and invoicing for 300+ large clients & business guests.”

Example 2 :

Addressed 30+ inquiries daily while welcoming guests and solved their requests in a timely & efficient manner Notified clients about payment methods & verified 300+ credit card data weekly Spearheaded a team of 20+ housekeeping staff members and made sure that all rooms were clean & can be allocated to new guests Orchestrated rate negotiations and invoicing for 300+ large clients & business guests

Framing Points Analysis

By analyzing and comparing the above two front desk resume examples, we can easily state that framing points make the resume more readable unlike the use of paragraphs.

While both the examples are stating the same information, by framing points we have made the statements more readable, clear, and easily comprehensible.

Do not be afraid of leaving a little white space as the lack of it, as can be seen in example1, will make your resume look bulky and it may not be able to effectively communicate your skills and achievements to the recruiters. Hence, invariably leading to rejection all the time.

Hence, make use of one-liner bullet points and frame these following the STAR format to achieve the shortlist that your heart desires.

Bucketing & Bolding

At last, we come to bucketing & bolding.

Here, all you need to do is identify similar points and group them under unique subheadings while highlighting the important aspects of each point like performance figures.

Let us look at these two front desk resume examples and analyze them to understand how you can also implement bucketing & bolding to enhance the quality of your front desk resume.

Client Servicing & Credit Card Verification Addressed 30+ inquiries daily while welcoming guests and solved their requests in a timely & efficient manner Notified clients about payment methods & verified 300+ credit card data weekly Supervision & Invoicing Spearheaded a team of 20+ housekeeping staff members and made sure that all rooms were clean & can be allocated to new guests Orchestrated rate negotiations and invoicing for 300+ large clients & business guests

Bucketing & Bolding: Analysis

As we can see from the above two front desk resume examples, framing one-liner bullet points alone is not enough to hold the recruiters' attention. You need a little more.

By using bucketing and bolding, you direct the attention of the recruiter to specifics that you want to make sure does not skip their notice, as is done in example 2.

Hence, frame one-liner bullets and bucket and bold them to bring out the best of your resume. This makes your resume look organized and articulate.

Framed your front desk resume already? Get an honest and articulate review through Hiration’s Resume Review Service.

Front Desk Resume: Education

Provide your educational qualifications to get an edge on your competitors. The education section of your front desk resume should ideally consist of:

• Name of your school/university.
• Name of the courses you have pursued.
• The location of your school/university.
• Date of enrolment and graduation from each course (in month and year format).

Refer to Hiration's 2022 Guide on how to list education on your resume to read an exhaustive guide on how to curate the perfect education section for your front desk resume.

Here is our hospitality resume example showcasing the ideal education section:

The above example you see is drafted with the use of Hiration's Online Resume Builder . Use it to get access to amazing designs and templates.

Front Desk Resume: Certifications

Listing your certifications on your front desk resume will add value to your professional experience and educational qualification. It can bring you to the recruiters’ attention and make them recognize your potential.

It makes you stand out as it shows your dedication. It shows that you took out time to get certified and hence singles out your passion for the job.

The certification section of your front desk resume should communicate the following details:

• Name of the certification you have pursued.
• Name of the certificate issuing body.
• Location of the certifying body.
• Enrollment and completion date in the month and year format.

You can align these points in the below-mentioned format:

{Name of certification} | {Affiliating Institution} | {Location} | {Date} (in month & year format)

If you are curious for more information, read Hiration's 2022 Guide on listing certifications on a resume. .

Look at what an ideal certification section looks like in our front desk resume example:

Take the reins of your career back by identifying the defaults of your resume. Use Hiration’s Resume Review Service to know exactly how.

Front Desk Resume: Additional Information

Although not a mandatory section, the additional information can prove to be the key to why you might be shortlisted, especially if you are just starting your career.

In this section, you can add any miscellaneous information, ranging from your ability to use multiple languages and any relevant hobbies that may help enhance your job application.

The hospitality resume sample that we have attached below shows what a perfectly composed additional information section should look like:

Front Desk Resume Key Sections

Front desk resume: key skills.

Intrigue the recruiters by using industry-specific skills in this section. Go through your resume with a fine-toothed comb and pick out the skills that the recruiter will love to see here.

Also, align your resume with the needs of the ATS by mentioning the keywords used in the job description of the job you are targeting. Although, only write the skills that are justified in your professional experience.

We would like to take this opportunity to also remind you to curate the key skills section of your front desk resume in the second-to-last step when writing your resume.

Read Hiration's 2022 Guide on what skills to put on a resume Hiration's 2022 Guide on what skills to put on a resume for a more detailed guide on this section.

Get your front desk hotel resume reviewed with Hiration’s Resume Review Service. It is free of cost and will help you get closer to a job interview!

Here is our front desk resume sample showcasing the ideal front desk resume skills section:

Front Desk Resume Summary

A recruiter will glance through your resume in less10 seconds. How can you hook their attention so that you advance to the next round?

Make their task easier by summing up the most important data at the beginning itself. Use the summary section to the fullest to make the recruiters recognize your potential.

Highlight the most significant skills you possess and your contributions and achievements towards your previous organizations without using any names.

Read the list below for tips on how to curate the perfect resume summary:

• Write your front desk resume summary at the end as it makes it easier to decide what to put on this section and eliminates the need to go back for edits.
• Start by writing your years of experience and go on to include your career highlights.
• Sprinkle the keywords used in the job description of the job you are targeting.
• Keep it limited to 3-5 lines only and write it only if you have a work experience of 3 years or more.

Read Hiration's 2022 Resume Summary Guide and write an impactful front desk resume summary yourself.

Attached below is the example of an ideal resume summary. The snippet is taken from our hospitality resume template:

Front Desk Resume Objective

The hospitality resume objective serves the same purpose as a front desk resume summary. The only difference is that the objective is required by people with no work experience or with work experience of fewer than 3 years.

They can also be used by professionals with career gaps. Here, you talk about what you can contribute towards an organization and not about what you expect from the organization.

Read Hiration's 2022 Guide on Resume Objectives to learn more about fashioning impeccable front desk resume objectives.

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• Compliance with industry norms
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• Resume Formatting (font, margins, the order of sections, etc.)

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Online Resume Builder for Front Desk Resume

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Use Hiration’s Online Resume Builder to write an impeccable front desk resume.

Key Takeaways

• Use STAR format to write the one-liner bullet points in the professional experience section to establish a cause-effect relationship that makes your front desk hotel resume comprehensible.
• Start every one-liner bullet point in your professional experience section with an action verb and use the past participle of the verb for all your former profiles and present continuous for present profiles.
• Apply bucketing & bolding to highlight your most significant skills and achievements while framing the bullets in your front desk resume.
• Write a front desk resume summary if you hold an experience of 3 years and above and a hospitality resume objective for 3 years and less of work experience.
• Provide performance figures in the professional experience section wherever applicable.
• Use the month and year format to write dates throughout all sections of your front desk resume.
• Keep the length of your hospitality resumes to a single page. Only exceed this length if you have more than 10+ years of experience.

We have now come to the end of this blog.

It’s time for you to put this knowledge to use and start writing your job-winning front desk resume. Head on over to Hiration’s Online Resume Builder and make your job easier.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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Front Desk Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the front desk job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Initiates preparation of Management Reports and notices and submit for the Team Manager and the General Manager review/approval
• Assist in vendor and sub-contractor performance and act on any concerns or issues as directed by the General Manager
• Ensure all safety precautions are followed while performing the work
• Assists other departments by maintaining spreadsheets and databases as directed by the Office Manager
• Provides front desk and phone assistance for all visitors and/or callers
• Assists in vacation, sick time, leave of absence, and last minute shift assistance coverage
• Helps Property Manager with any special requests, i.e. administrative work, mailings, etc
• Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook
• Perform duties in a safe manner; report any potential safety hazards to management staff
• Assist guests with general services such as check cashing, making change, and answering any general questions
• Perform simple bookkeeping activities, such as balancing cash accounts
• Greet and assist all guests entering or leaving the hotel
• Computes bill, collects payment, and makes change for guests
• Open and close shift and make cash drops
• Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position
• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino, Inc
• Provide embossed card to members
• Maintains knowledge of Hotel, Community and Special events in order to provide guests with superior service
• Compute bills, collect payments, and make changes accurately for the guests
• Make and confirm room reservations for guests
• Establishes and maintains positive customer contact in all VIP interactions, at the front desk and on the telephone
• On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays
• Uploads and processes vendor invoices, violation letters, and other homeowner-related documents to FSRConnect in a timely manner as scheduled and/or as directed by the Office Manager
• Helps Office Manager and other front office staff (Business Center Coordinator and File Clerks) with any daily functions or special requests (e.g., administrative work, mailings, etc.)
• Provides services requested by making arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately
• Administer all front office and facility operation duties. These responsibilities include but are not limited to: customer service, vendor assistance/oversight, new resident check in processes and clerical activities
• Detail oriented and strong organizational and multi-tasking skills. Ability to adapt to different situations and environments
• Ability to use basic office equipment including Fax, copier, printers
• Ability to learn and possess knowledge of multi-building operations

13 Front Desk resume templates

Read our complete resume writing guides

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• Checking guests and owners in and out, coordinating housekeeping and maintenance reports
• Maintaining cash drawer and posting payments and charges as needed
• Answering phones in a prompt and courteous manner
• Maintaining security system-issuing parking passes and proxy card access
• Assist in the training and development of associates in order to increase their productivity, through department meetings and other levels of awareness
• Conduct arrival inspections for rental units to ensure unit is clean and all aspects of the unit are fully functional
• Conduct departure inspections to ensure there is no damage, all lights are out, thermostats are adjusted, windows and doors are secure and locked
• Delivering packages and performing other concierge duties relating to guest comfort and convenience
• Be able to effectively and diplomatically communicate by email and phone with owners, guest and staff
• Create and submit maintenance work orders when issues are discovered and follow-up
• Assign work tasks to the Front Desk Team and follow up on their fulfillment in order to meet unit goals
• Supervise proper cleanliness standards are maintained in the front of the house areas. (i.e. front desk, back office, storage closets, dry cleaning closet and public restrooms)
• Assist in promoting and developing a successful cross-training program within the Front Office Staff to ensure labor savings and increased productivity
• Insure brand standards for service, communication, grooming and training are met for Beaver Creek Resort Properties
• Communicate between departments to foster teamwork - maintenance, housekeeping, reservations/sales
• Act as the supervisor on duty in order to effectively resolve guest issues and complaints in the absence of the Assistant Property Manager and Property Manager
• Maintain accurate and adequate inventories of front office supplies
• Other duties and projects as assigned
• Fluent in English - required
• Able to work weekends and holidays - required
• Able to lift and carry 50lbs - required
• Able to stand and walk for up to 5 hours at a time without sitting - required
• Must have the ability to work with limited supervision - required
• College Degree or equivalent - preferred
• MS Office, Act & PMS (LMS) System Knowledge - preferred
• Valid US Driver's License - preferred
• Previous work experience in the hospitality industry - preferred
• At least 1 year of previous supervisory experience - preferred
• Bilingual in English and Spanish - preferred

Front Desk Nights Resume Examples & Samples

• Checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest question adhering to RockResorts standards
• High School Diploma Required, Bachelors Degree - preferred
• Able to communicate verbally and written in English - required
• Willing to work overnight shift, holidays, and weekends - required

Front Desk Agent Village Resume Examples & Samples

• Ensure standard of the day are posted and adhered to
• High school diploma
• College degree preferred
• At least 2 years previous customer service preferred, hotel experience preferred
• CO Drivers License preferred, satisfactory driving record preferred
• Willing to work overnight shift, holidays and weekends – required
• Microsoft Office and LMS knowledge preferred
• Find out more about Vail Resorts Recruitment and “like” our page on Facebook
• Find out more about Breckenridge Resort
• Find out more about the town of Breckenridge, CO
• Find out more about our Company Policies

Front Desk Phone Operator Resume Examples & Samples

• Working knowledge of billing, accounts payable, general ledger as needed
• Accurate data entry skills
• Ability to balance numbers
• Customer/client orientation
• Support multiple business units simultaneously
• 2+ years of general accounting clerical work experience
• Demonstrated customer service
• Strong organizational skills
• Proficient in billing systems as needed
• Basic excel skills
• Excellent data entry skills
• Excellent communication and interpersonal skills to work with internal and external customers

Front Desk / Reservation Agent Resume Examples & Samples

• Book lodging reservations into AS400 computer system
• Post guest charges and payments. Issue tickets and vouchers
• Communicate with other departments as required

Front Desk Lead-doubletree by Hilton Resume Examples & Samples

• To assist in the training and development of associates in order to increase their productivity, through department meetings and other levels of awareness
• Responding to SALT and Guest assistance feedback
• Insure brand standards for service, communication, grooming and training are met for DoubleTree by Hilton and Vial Resorts
• Other duties as assigned; including but not limited to Night Audit, general accounting, and inventory ordering and controls
• Valid Colorado Driver's License - Required
• High school diploma or equivalent - Required
• At least 2 years guest service experience
• Strong telephone skills and etiquette - Required
• Must be able to stand for more than 2 hours at a time without sitting
• Fluency in English required
• Flexible schedule required - Including weekends, evenings, and holidays
• Proficiency with property management systems (SMS, PMS, LMS)
• Previous Supervisory experience
• Previous experience with Hilton
• College Degree

Overnight Front Desk / Reservation Agent Resume Examples & Samples

• Maintain complete informational knowledge of Northstar and the surrounding area
• Run certain closing reports
• All other duties as assigned

Front Desk Liason Resume Examples & Samples

• Some vocational training up to 1 year desired
• 6 months similar work experience
• Proficient in Microsoft Outlook and Microsoft Office Suite
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. The ability to identify and understand the speech of another person
• The ability to listen to and understand information and ideas presented through spoken words and sentences
• The ability to speak clearly so others can understand you. Talking to others to convey information effectively
• The ability to communicate information and ideas in speaking so others will understand
• Understanding written sentences and paragraphs in work related documents
• Communicating effectively in writing as appropriate for the needs of the audience
• Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
• Being aware of others' reactions and understanding why they react as they do
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Managing one's own time and be mindful of the time of others
• Understanding the implications of new information for both current and future problem-solving and decision-making
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of administrative and clerical procedures and systems
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Front Desk-disney s Hilton Head Island Resort Resume Examples & Samples

• A good understanding of computers is required for this position
• A drivers license is required
• Full availability for any shift, any day of the week, including nights. weekends and holidays is required

Front Desk-club Opener Resume Examples & Samples

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Communicate special events to members and guests
• Facilitate all member requests or forward to a manager
• Understand and follow all policies, procedures and standards
• Schedule member services: massage, court sports, rockwall, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Assist in all projects as delegated by club management
• Above position may report to the Assistant Manager or Assistant General Manager where applicable
• Follow all policies and procedures in Employee Handbook
• Proficient reading and writing skills

Front Desk Resume Examples & Samples

• Answering phones and routing calls
• Greeting members and guests
• Opening and closing the club
• Addressing and rectifying member concerns
• Charging for miscellaneous purchases and fees
• Manning the front desk and reception area during specifies shifts
• Notating customer call and actions to customer accounts
• Understanding an accurately using X3 Sports software
• Providing exceptional customer service

Front Desk & Member Services Team Member Days Resume Examples & Samples

• Greet and service members in a friendly and professional manner
• Attentively and promptly respond to member needs
• Admit members by scanning their membership cards and appropriately respond to messages regarding their membership account
• Enter sales transactions for members, including program, service and product payments
• Process member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments

Front Desk / Member Services Resume Examples & Samples

• Greeting and assisting Beaver Creek Club members, their guests and families
• Strive to acknowledge members and family members by name
• Phone reception/answering all calls and directing to appropriate staff. Maintaining pertinent knowledge of all Club programs, activities and schedules in order to pass information directly to members
• Explaining procedures, interpreting and applying club rules and regulations. Ask manager to get involved when necessary
• Using and updating database, club records, and correspondence
• Identifying members and guests eligible for entry into the Club. Assisting with ID verification for Beano’s and Allie’s member requests for reservations
• Administer reciprocity program for reservation requests at Game Creek Club and Zach’s Cabin
• Support the daily operations of The Beaver Creek Club
• Responsible for operating RPOS and pass management systems
• Daily lift ticket sales
• Assist with bussing and cleaning of all counter tops, rearranging all furniture after use, fluffing all pillows when needed throughout the day
• Promoting and Assist the Coordination of Club functions
• Theme parties such as the annual Holiday Gold Party, Valentines Day, Super Bowl, etc
• Special activities such as ski days at Vail, Snowshoe Dinners at Allie’s, etc
• Weekly events such as Ladies/Men’s days, Tour de Beav, snowshoe lunches, etc
• Enthusiastically Selling and Coordination of outside activities
• Providing information and contacts for other Vail Valley activities (snowmobiles, sled rides, etc.)
• Vilar Center performances
• Dinner reservations (Vail Valley restaurants)
• Daily revenue accounting, cash bank responsibility
• Maintaining a high profile among club members, while understanding and enforcing the Rules and Regulations of the BC Club
• Understanding published activities and events that are distributed throughout the year through distribution of newsletters, new bulletins and web-site media
• Previous experience is desired in working directly with very high profile, sophisticated individuals. Very demanding personalities will be encountered where extraordinary restraint and accommodation is required
• An enthusiastic, animated, outgoing personality is also required
• Effective, knowledgeable, communication skills must be at a high level
• A general working knowledge of the Vail and Beaver Creek Resorts, as well as a personal, genuine interest in the culture, and sport of skiing, and related year ‘round, mountain resort activities
• Word processing skills in Microsoft Word, Excel, ACT Data Base desired and Resort Point of Sale systems are required
• Be able to participate, enthusiastically in club activities ranging from skiing, to assisting in organizing on mountain activities, to hosting exclusive club social functions
• Requires standing for long periods of time, extended phone use and typing on various Windows Programs and Resort POS Systems*Primarily interactive with ticket sales personnel, ski school admin, skier services staff, Beano's and Allies Cabin reservations personnel

Front Desk-full / , Walt Disney World Resume Examples & Samples

• Qualifications also include an ability to lift and carry 25 pounds, availability to continue product education and ability to complete daily cleaning duties
• Part-Time roles require FULL AVAILABILITY for any shift, a minimum of (3) three days per week
• Full-Time roles require full availability for any shift, any day, including nights, weekends, and holidays
• Bilingual preferred
• Previous front desk and resort experience
• Previous cash handling experience
• Comfortable using complex computer programs

Front Desk Lead-winter Seasonal Resume Examples & Samples

• Help train new team memebers at the discretion of the Front Desk Manager, Assistant Front Desk Manager, and Front Desk Supervisor
• Perform all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as concierge, greeter, PBX, Guest Service Agent, and any other assistance when called upon
• Fulfill and troubleshoot lift ticket orders for lodging guests

Front Desk Team Lead Resume Examples & Samples

• Five years or greater of front desk reception and administrative experience at a professional services accounting or consulting firm
• Experience as a performance manager and coaching and developing teams
• College coursework in office or business administration or equivalent experience required. Associates Degree preferred in business administration, organizational development, finance, accounting or related field
• Intermediate to advanced level of expertise in Microsoft Word, PowerPoint, Excel, Adobe Professional, Outlook, and web based applications are required. Expertise in Visio and SharePoint is preferred
• Strong people services skills with focus on team building, performance management and recognition
• Experience with change management, organizational effectiveness and requirements gathering
• Ability to build professional and respectful working relationships at all levels, internal and/or external to the organization and the ability to respond to client service issues in a courteous and professional manner. Capacity to deal effectively and credibly with upper management
• Work well independently and in a team with positive attitude, professional presence and exceptional customer service
• Demonstrate openness to new challenges and opportunities and continuous learning
• High energy level with ability to multi-task while balancing and prioritizing project work with daily responsibilities
• Detail oriented with good organizational, time management and analytical skills
• Ability to understand and strictly adhere to the quality standards and procedures established by Crowe Horwath, including brand standards and guidelines
• Ability to lift 30 lbs, some walking, standing and bending involved
• Flexible to travel based on need whether associated with learning/CPE, quarterly meetings, etc

Front Desk / Guest Service Guest Resume Examples & Samples

• Provididng baggage handling
• Checking buildings
• Must have a High School diploma or equivalent - required
• Possess a Valid U.S. Drivers License - required
• Resume - required
• In-person interview - preferred
• Microsoft Office knowledge and basic computer skills - preferred

Front Desk-jenny Lake Lodge Resume Examples & Samples

• Accumulating and balancing the daily revenue for Grand Teton Lodge Company
• Performing front desk, Hotel Operator (PBX), and cashiering functions on the graveyard shift
• Being on hand to provide basic guest services, checking guests in and out, delivery of room amenities when needed, and answering all guest inquiries
• Post food, beverage and miscellaneous charges to guests account
• Balancing room charges from Food & Beverage and retail outlets to charges posted in the front office system
• Verifying accuracy of room status and rate reports
• Previous Night Audit and/or Front Desk Experience
• Visual One or other property management system experience
• Accounting/Finance background
• Ability to correctly handle credit cards and cash and balance daily

Front Desk Lead-summer Seasonal Resume Examples & Samples

• Up-sell rooms when possible to maximize lodging revenue
• At the discretion of the Front Desk Manager, help train new team members
• Utilize all guest profiles to personalize the guest experience and provide preferences on accomodations and services
• Greet Guests proactively, exhibiting the high level expected of Disney show quality
• Complete registration process by inputting and retrieving information from rooms computer system
• Handle cash, foreign currencies, credit card transactions, traveler checks, and discounts; collect other forms of payment
• Balance cash bank
• Answer telephone, input message into computer and post room charges and rebates
• Hands on use of fax machines, copiers, Federal Express mail machine, and printers
• Will stand in one spot for long periods of time
• Assist and problem solve room-related issues for the guest
• Involvement with multiple guests and tasks simultaneously
• Luggage assistance
• Will work outdoors as needed
• You must be at least 18 years of age to be considered for this role
• Qualifications also include an ability to lift and carry 25 pounds
• Availability to continue product education
• Ability to complete daily cleaning duties
• Candidates should exhibit strong organizational skills and an outgoing personality in addition to a positive, friendly, helpful attitude toward Cast Members and Guests to maintain the world-class quality of the Disney experience
• Part-Time roles require FULL AVAILABILITY for any shift, a minimum of (3) three days per week, including nights, weekends, and holidays
• Seasonal roles require FULL AVAILABILITY for any shift, any day of the week, including nights, weekends, and holidays
• FULL AVAILABILITY for any shift, a minimum of (7) seven days per week
• To assist in the training and development of associates in order to increase their productivity through department meetings and other levels of awareness
• To offer feedback to the Front Office Manager that would assist in conducting performance evaluations of associates in order to enhance their performance and to develop improvement plans for those associates who do not meet standards
• Ensure proper cleanliness standards are maintained in the front of the house areas; i.e. front desk, back office, storage closets, dry cleaning closet, public restrooms, etc
• Responding to SALT and Guest Assistance feedback
• Ensure Brand Standards for service, communication, grooming, and training are met for DoubleTree by Hilton and Vail Resorts
• Assist FOM in developing and implement training to address specific areas of improvement within areas of responsibity to ensure results meet or exceed targets
• Night Audit responsibilities, general accounting, and inventory ordering and controls
• Valid Colorado Driver's License - required
• At least 2 years guest service experience - required
• Working knowledge of Microsoft Office - required
• Must be able to stand for more than 2 hours at a time without sitting - required
• Fluency in English - required
• Flexible schedule including weekends, mornings, evenings, and holidays - required

Member Services / Front Desk Team Member Resume Examples & Samples

• Working toward High school diploma or GED
• Minimum of six months customer service experience
• Minimum of six months reception experience preferred

Front Desk Specialist Trainee Resume Examples & Samples

• Greets patients and obtains demographic, financial and insurances information; enters or updates data in EPIC
• Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures
• Collects patient copays
• Responsible for daily reconciliation of all payments and petty cash
• May pre-certify patient insurance for clinic procedures
• High School Diploma or GED required, some college experience preferred
• Experience: None required

Clerk Front Desk Resume Examples & Samples

• Enroll patrons in M Life and issue M Life card to new members
• Answers inquiries and gives proper directions
• Assist in maintaining in-house credit reports, housekeeping reports and special room assignments
• Access patron information through Opera and CLEO, using multiple systems at once
• Files all related hotel reports and paper documents
• Adheres to all Gold Strike Standards set forth by Gold Strike and the Hotel Division
• Experience in cash control
• Must be able to speak and understand English

Mgr Front Desk Shift Resume Examples & Samples

• Communicate and assist in achieving goals for department such as guest satisfaction; revenue and profit
• Monitor performance of team and assist in coaching and corrective action
• Ensuring the staff is properly trained and have the tools to effectively carry out their job functions
• Interact with guests, colleagues and vendors to ensure satisfaction; compliance with regulatory agencies and hotel policies
• Manage all aspects of the front office during assigned shift including PBX operation, communication of VIPs, Rewards Club and Special needs guests are met
• Ensure proper cash handling procedures are followed
• Other duties as advised

Front Desk-nights Resume Examples & Samples

• Performs other duties as needed (5% time)
• Ability to multi-task and work in a fast paced environment
• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard

Administrative Coordinator, Front Desk Resume Examples & Samples

• Greeting tour guests and distribution of gifts
• Accurate input of gifting information into CRS
• Answer telephones and guest questions in a pleasant and professional manner
• Assist department manager with special projects as needed
• Minimum of 1 year clerical or retail experience
• Experience in providing top quality customer service to our San Antonio La Cascada visitors
• General Data entry experience
• Positive and upbeat attitude to ensure great work environment

Operations Manager Front Desk Resume Examples & Samples

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
• Communicates/updates all goals and results with employees
• Assists/teaches the team scheduling against guest and hours/occupied room goals
• Responds timely to customer service department request

Manager Rooms Operations / Front Desk Resume Examples & Samples

• Meets semiannually with staff on a one-to-one basis
• Provides excellent customer service by being readily available/approachable for all guests
• Strives to continually improve guest and employee satisfaction
• Verifies that all team members meet or exceed all hospitality requirements
• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD)
• Verifies that a viable key control program is in place

Front Desk Team Leader Resume Examples & Samples

• Knowledge of local area, local attractions, entertainment and landmarks
• Knowledge of hotel room types, layouts and features
• Knowledge of Guest Response Tracking Software / Guestware
• Strong organization and working to deadline skills

Front Desk & Pbx Clerk Resume Examples & Samples

• Responsible for the accurate check-in and check-out of each guest
• Ensures that rooms are clean prior to issuing keys
• Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization
• Provides reservations for Casino/Hotel guests including airline, restaurants, and special events both on and off the property
• Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino
• Responsible for the control of safe deposit transactions
• Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements
• Authorized to verify pre-approved room comping levels and authorized to change incorrect information
• Performs duties of Bell Persons and telecommunications agents as required
• Strong computer skills with proficiency in Microsoft Office, and LMS preferred
• Prior guest service experience preferred
• Responsible for providing excellent guest service to mid and high-end guests by providing information pertaining to their comp limits, special services and amenities available as well as any special targeted player events
• Greet, register, and assign rooms to guests
• Post charges to guests' bills
• Keep records of room availability and guest accounts, manually or by computer
• Maintain money bank is kept accurate to a certain value
• Redeems guest comp hotel offers presented by guests at check in
• Ability to view and add comments in CMS
• Handles difficult customer interactions with high-end players, and directs mid to high end customer disputes to the appropriate authority
• Must possess excellent telephone etiquette
• Coordinates paperwork for complimentaries including room, food and beverage, special events and transportation for casino hosts, player development executives and casino personnel
• Ensures guest contact is courteous, informative and thorough
• Must possess skills as a problem solver in stressful situations as well as being task oriented with multiple responsibilities
• Able to form positive relationships with external guests to communicate amenities information along with internal guests in order to communicate all aspects of VIP Services
• Performs duties of guest service agent, operator, reservationist, and Bell Person as needed
• Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off
• Previous customer service experience required
• Preferred hospitality experience
• Excellent administrative skills and communication skills required
• Preferred knowledge of computer programs such as CMS, LMS, ARTS, and Microsoft Office
• Must be able to handle multiple tasks and be flexible with scheduling requirements
• Must be able to lift/move up to 100 pounds and possess the mobility and dexterity required to meet the demands incumbent to this position
• Must be able to stand/walk 100% of shift
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization
• Some previous experience preferred but not required
• Ability to maintain a neat, clean and well-groomed appearance

Front Desk Asst Mgr Ogle Haus Resume Examples & Samples

• Hires, trains, motivates, evaluates, and supervises staff in order to ensure that all team members receive adequate guidance and resources to accomplish established objectives
• Prepares daily schedules according to business levels
• Monitors equipment operations to ensure proper function, requests maintenance or revision as necessary
• Demonstrated knowledge of hotel services operations

Lead, Front Desk Resume Examples & Samples

• Assists Cast and Guests with real-time support, package modifications, service recovery and billing management
• Manages guest queues, desk cast schedules, breaks and performs cast and financial audits
• Review credit report and take appropriate action to resolve all problems as per Credit Report
• Update guest profiles accurately in the hotel PMS and registration information
• Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank
• Good command of Chinese and English and communication skills
• Good computer skills, be familiar with Opera system
• Can perform in a fast-paced and sometimes stressful working environment
• Good partnering, coaching, and mentoring skills
• Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. (can work two shifts)
• Previous Front Desk experience in 4 or 5 star hotels is preferred
• Resort Hotel Front Desk experience is preferred
• Group Front Desk experience is preferred

Hotel Front Desk Arizona Biltmore Resume Examples & Samples

• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Answer all internal and external calls and assist guests with all requests. Dispatch appropriate departments via telephone or radio. Log all guest service requests through hotel systems and follow up with guests to ensure expectations are met

Front Desk / AYS Agent Resume Examples & Samples

• Highly motivated and responsible
• Previous experience of delivering exceptional guest service is essential
• Knowledge of Hotel Reservation Management Systems such as Opera and Marsha would be advantageous
• The AYS agent will be expected to handle external and internal telephone calls. Consequently the AYS agent will be expected to be able to answer guest queries on a wide variety of topics. The ability to retain knowledge is therefore a key job requirement
• As the vast majority of communication with guests will be conducted over the telephone, a pleasant telephone voice is essential
• In addition to answering calls and imparting information to guests, the AYS Agent will also be expected to monitor guest satisfaction during their stay and record and resolve issues in liaison with the Hotel Team. AYS will serve as the Hotel's Guest Response Centre. As a result, the AYS agent must be exceptionally customer-focused and display an extremely positive manner at all times
• Taking ownership of guest complaints and a proactive approach to problem solving are as important as the qualities outlined above. The AYS agent must coordinate the response to the guest issue and then follow up with the guest to ensure that they are entirely satisfied with the resolution
• Review outstanding guest response issues with the AM duty manager at the start of their shift and liaise on a continuous basis with duty managers/team leaders to ensure that issues are resolved within 24 hours of being reported
• May pre-certify patient insurnace for clinic procedures
• Required: High School Diploma or GED, some college experience preferred
• Experience: None Required
• Customer Service attitude
• MS Office including Excel, Word and Outlook
• Takes routine or required customer actions to meet customers’ needs
• Responds promptly and accurately to customers’ complaints, inquiries, and requests for information and coordinates appropriate follow-up

Front Desk Reception Resume Examples & Samples

• Routes incoming and outgoing telephone calls at switchboard or multi-line phone
• Takes and distributes messages as appropriate
• Greets visitors, issues visitor passes, maintains visitor logs, notifies party of visitor arrival and/or directs visitor to designated area
• Responds to routine inquiries regarding office location, hours of operation, etc
• May schedule meeting rooms, prepare basic correspondence, organize and distribute mail, receive and send courier packages, etc
• Professionalism: makes a good 1st impression; demonstrates respectful, friendly and welcoming behavior; exhibits speech, appearance, body language, mannerisms, and dress appropriate to the environment; maintains professional work surroundings
• Ability to learn new systems and processes quickly
• Collaboration with others
• Stress tolerance: composure when faced with difficult/demanding situations and/or personalities
• Ability to multitask, e.g., handle simultaneous incoming calls and visitors
• Proficiency in Microsoft Office Suite and social media platforms
• Demonstrates initiative to find answers to inquiries from guests, staff and self
• Uses professional telephone skills
• Takes responsibility & accountability for assignments or tasks
• Time management: shows attention to detail; meets deadlines; arranges for back-up when not in the office; is punctual
• Adapts to shifts in priorities and/or tasks
• 0-1+ year’s experience in a similar role
• Familiarity with similar phone system a plus

Front Desk Specialist Resume Examples & Samples

• Informs patients of any visit delays
• Answers any questions received at the front desk
• Responsible for distributing patient documents and scanning documents in EPIC
• May provide instructions to patients concerning testing and surgeries
• Acts as liaison between patient, clinical staff and physician regarding questions
• Answers telephone and routes calls to the appropriate individual
• Provides varied, job-related administrative support as needed
• Experience: Minimum of three years directly related experience

Front Desk-the Osprey, a Rockresort Resume Examples & Samples

• Manage incoming telephone and email correspondence in a prompt and courteous manner
• Accept and log all incoming packages, ship and log all outgoing packages, accept and schedule the delivery of guest amenities and ensure guests receive all mail, luggage and packages in a timely manner
• Occasionally fulfill concierge duties including dinner, transportation and activity reservations
• Provide useful information to guests about local services and activities
• Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times

Front Desk Night Agent Resume Examples & Samples

• Empowered to make decisions that directly effect the guest’s experience in a positive fashion
• Acts as the reservation attendant
• Can read, understand and clearly speak English

Hotel Front Desk Lead Resume Examples & Samples

• Provides back up to front desk clerk and van driver including coverage of all essential duties
• Coaches, counsels, and disciplines employees
• Enforces company directives, policies, and procedures
• Reviews and approves employees' hours worked as reported on time cards or time sheets
• Recruits, selects, orientates, trains, and develops employees
• Approves assigned area's supply and equipment purchases
• Consistently demonstrates above average skill in structuring assigned activities, in handling operational efficiencies, and in solving problems
• Processing daily cash and sales reports for the front desk
• Assigns rooms and issues key to guests
• Answers inquiries pertaining to hotel services and answer and responds to telephone calls
• Count front desk and master till daily, count cash from cash and sales envelopes
• Summarizes details in separate ledgers or computer files and transfers data
• Receive payments from customers
• Facilitates the employment of NANA shareholders
• Excellent FOSSE skills in both front and back office tasks
• Directly supervises assigned hotel employees
• High school diploma or GED equivalent
• At least two (2) years of directly related responsible experience in assigned area that included significant supervisory responsibilities
• Must be fluent in speaking, reading, and writing English
• Must be able to effectively and positively provide employees with honest and actionable feedback
• Must be able to keep all work activities structured, organized, and aligned with organizational goals
• Must openly support honest and fair treatment of employees and customers
• Must have always acted fairly, ethically and honestly in dealing with people
• Must actively seek better ways to improve systems and services
• Must demonstrate a high level of personal integrity in all actions
• Greeting and assisting Beaver Creek Club Members, their guests and families
• Acknowledge Members and family members by name
• Identifying members and guests eligible for entry into the Club. Assisting with ID verification for Beano’s and Allie’s as well as member requests for reservations
• Knowledge of Beaver Creek Resort and surrounding area
• Daily lift ticket sales, Epic Pass, and Club pass sales
• Assist with bussing and cleaning of areas throughout the clubhouse, including but not limited to: all counter tops, rearranging all furniture after use, fluffing all pillows when needed throughout the day
• Promoting, Marketing, and Assist in the Coordination of Club functions
• Theme parties such as the annual Holiday Party, Valentine’s Day, Super Bowl, etc
• Dinner reservations (Vail Valley restaurants
• Unerstanding published activities and events that are distributed throughout the year through distribution of newsletters, new bulletins and web-site media.Qualifications
• Previous experience working directly with very high profile, sophisticated guests
• A general working knowledge of the Vail and Beaver Creek Resorts - preferred
• Word processing skills in Microsoft Word, Excel, ACT Data Base, Clubhouse Online, Emma Expert, Jonas, and Resort Point of Sale systems- preferred

Hotel Front Desk Clerk Resume Examples & Samples

• Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality
• Greet and register guests and provide room assignments accommodating special requests whenever possible
• Ensure credit card draft capture is in balance
• Complete a "person in charge" security report identifying any unusual events and place on the General Manager's desk for review
• Balance accounts to zero
• Conduct ongoing verification of hotel security with others using the two way radio system
• Ensures the desk is always attended
• Moves luggage or packages weighing up to 50 lbs
• Through training programs, continues to practice skills taught
• High school education or GED equivalent
• Some documented hospitality industry experience or some formal travel agency or related college training
• Certain positions require a valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy

Agent Front Desk Resume Examples & Samples

• Must have excellent communication skills both verbal/written
• Must have computer/typing skills
• Must be available to work a flexible schedule (weekends, holidays, am/pm shifts)
• Collects patient co-pays
• Required: High school diploma or GED, some college experience preferred
• Required: Minimum of one year directly related experience
• Required: High school diploma or equivalent
• Required: One year of experience as a receptionist
• Must be able to deal tactfully and courteously with patients and visitors

Front Desk Reception Agent Resume Examples & Samples

• Prepare information for day audit
• Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
• Complete the duties of relief switchboard operator as required
• Answer guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
• Accurate completion of all special billing requests, room service and flower orders

Front Desk / Guest Services Agent Resume Examples & Samples

• Consistently offer professional, friendly and engaging service
• Previous PMS experience an asset
• Ability to work cohesively with fellow colleagues as part of a team

Operations Manager, Front Desk Resume Examples & Samples

• Extends professionalism and courtesy to employees at all times
• Takes proactive approaches when dealing with guest concerns
• Assists in performing required annual Quality audit with GM & RD
• Ensures a viable key control program is in place

Front Desk GRO Resume Examples & Samples

• Commitment to supportive teamwork and open communication
• Responsibility for ongoing enhancement of their skills and performance
• Recognition of personal accountability for their own actions and the outcomes of those actions
• An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company
• Checks in and out guest in an efficient and friendly manner
• Handles all guest interactions with the highest level of hospitality and professionalism
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
• College graduate or Certificate
• Requires reading, writing and oral proficiency in the English language
• Good Communications skills and Computer skills
• Mandarin speaking is a must and work authorization in China is required

Front Desk Administration Resume Examples & Samples

• Submit plans and execute (with support from ABDN staff) site social functions (~5 events over the year)
• Submit recommendations for periodic civic activities for the site
• Coordinate local participation in corporate social events
• 5-10 years of experience supporting similar administrative duties

Mgr-front Desk Resume Examples & Samples

• Maintains high visibility in public areas during peak times
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc
• Performs Front Desk duties in high demand times
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Promote teamwork and quality service through daily communications and coordination with other departments
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
• Use a keyboard to operate various property management and reservations systems etc

Senior Front Desk Specialist Resume Examples & Samples

• Attends Front Desk team meetings
• Manages patient appointments and may schedule follow up visits
• Ensures charge tickets are marked and records all charges captured by physician on department charge tickets
• Acts as liaison between patient, physician, and billing office regarding billing and collection issues
• May correspond with insurance companies regarding patient accounts
• Education: High school diploma or GED, some college experience preferred
• Experience: Minimum of four years directly related experience

Mon-fri A-p-front Desk Console Resume Examples & Samples

• Greet guests and employees in a cheerful and welcoming manner
• Remains flexible to ever changing environment; adapts well to different situations
• Patrolling the facility on foot or in a vehicle
• Answering phones, greeting guests and employees
• Fully embrace security/safety training programs to enhance their ability to advance in their careers
• Participate in industry specific security/safety training programs to offer our clients the best trained officers at their sites
• Be aware of and familiar with the site-specific operations performance manual and post orders
• Outstanding interpersonal and communications skills required
• Must have a high school diploma or GED, or at least 5 years of verifiable employment history

Front Desk Lead-vail Marriott Resume Examples & Samples

• To schedule front desk associates taking into account forecasting and labor budget
• To supervise proper cleanliness standards are maintained in the front of the house areas. (i.e. front desk, back office, storage closets, dry cleaning closet and public restrooms)
• Assist the Front Office Manager in maintaining comment card tracking, including graphing and communication of results to department heads. To assist FOM in developing and implement training to address specific areas of improvement within areas of responsibility to ensure results meet or exceed targets
• Act as the supervisor on duty in order to effectively resolve guest issues and complaints in the absence of the Front Office Manager
• To maintain accurate and adequate inventories of front office supplies
• Valid Colorado Driver's License -required
• Must have good communication skills and enjoy working with the public. -required
• Must be able to stand for more than 4 hours at a time without sitting. -required
• Ability to work in a team and be detailed oriented. -required
• Flexible schedule- Including weekends, evenings, back-to-backs, and holidays. -required
• Proficiency with property management systems (SMS, PMS, LMS). -preferred
• College Degree. -preferred
• Able to communicate in Spanish. -preferred

Front Desk Lead Mercy Geriatrics Resume Examples & Samples

• Act as a team lead to schedule work and ensure timely and accurate billing activities
• Coordinate with clinical staff to obtain charge information for all patients
• Act as a resource for Practice Managers and Physicians with denials and coding questions
• Code procedures performed and diagnosis on charge
• Coordinate copies of medical documentation with physician charges to support billing to third-party payers
• Resolve complex patient billing inquiries and problems
• Conduct all functions associated with patient check-out including pricing services, collecting payment and scheduling follow-up appointments
• Complete payment and benefit verification on all patients in accordance with practice policies
• Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls
• Work with Practice Manager to facilitate training of new hires and other training initiatives

Front Desk / Guest Service Agent Resume Examples & Samples

• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Customer service experience is required
• Must be able to work a flexible schedule that will include days, evenings, weekends and holidays
• The starting pay is $10.50 per hour

Front Desk & Guest Services Manager Resume Examples & Samples

• Four year degree in hotel management or hospitality facility management
• Major area of study should include guest services operations and front desk operations
• Two to four years’ experience as Front Desk Manager and/or Assistant Front Desk Manager of a lodging facility at or above the Forbes Four – Star or AAA Four – Diamond caliber

Front Desk Site Supervisor Resume Examples & Samples

• Communicates staffing needs to Operation Manager which may include using the Requisition process, assisting in identifying and interviewing quality candidates
• Assures that officers receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
• Assures that employee grievances are heard with help from appropriate branch or region HR support employees
• Assists with the communication of policies, company announcements and job openings
• Provides the basis of a great place to work by treating staff with respect

Front Desk / Night Audit Resume Examples & Samples

• Verify and swipe credit cards for authorization using electronic acceptance methods
• Retrieve messages, mail and facsimiles for guests as requested
• Upon completion of audit, input information into general ledger system
• Research and respond to charge inquiries on a timely basis
• Notify guests of incoming faxes using the message function on the computer

Front Desk Supervior Resume Examples & Samples

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
• Process accurately check-ins and check-out
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and Guest service
• Comply with Hotel security, fire regulations and all health and safety legislation
• Execute tasks as instructed by the Executive Lounge Supervisor or Manager
• Previous Front Office experience in the hotel, leisure or retail sector
• Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Previous experience in Executive Lounge in a hotel environment
• Multi-lingual

Hotel Front Desk Team Leader Resume Examples & Samples

• Previous experience within a fast paced Resort, Hotel or Leisure environment
• Professional attitude and a desire to deliver a premium service to Guests
• Health and Safety Awareness
• Performance management skills
• Complaint handling experience and service recovery method awareness
• Ideally have a knowledge of the LEGOLAND Windsor Resort and Hotel facilities
• Knowledge and experience of OPERA is desired

Front Desk Shift Manager Resume Examples & Samples

• Responsible for staff development and training programs
• Responsible for rewards and recognition program to maximize employee engagement
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs
• Determines work procedures and expedites workflow
• Responsible for employee performance (disciplining, coaching, counseling)
• Responsible for completing Forbes observations and property knowledge quizzes
• Responsible for conducting pre-shifts, one on one meetings with team members, and yearly reviews
• Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience
• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
• Must be proficient in Microsoft applications (Excel, Word, and Outlook)
• Knowledge of hotel systems software
• Verify customers' credit, and establish how the customer will pay for the accommodation
• Compute bills, collect payments, and make change for guests
• Review accounts and charges with guests during the check out process
• Contact housekeeping or maintenance staff when guests report problems
• Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor
• Place Service Assurance Call to all guests within 30 minutes of arrival
• Review and become familiar with VIP’s and group folders, verifying proper blocking arrangements
• Issue luggage claim tag and store luggage in bell closet when necessary
• Accurately give directions, information, and recommendations
• Adhere to all gaming laws and regulations
• Ability to effectively communicate with correct English grammar skills including verbal and written communications

Front Desk Shift Supervisor Resume Examples & Samples

• Daily front desk checklist tasks that include: Check in and checkout functions
• Proper telephone service techniques and reservation system operation
• Full understanding and utilization of the property management system (SMS and Retail Pro)
• Familiarization with night audit functions
• Assist all guests in any way possible
• Communicate specials, packages and special events to all front desk agents Reconciles disputed guest charges
• Responsible for sale of gift shop items
• Active departmental participation in training programs as directed by the Lodging Ops Manager
• Additional tasks and responsibilities may be assigned at the discretion of the manager
• Status and Scope: Reports to Front Desk Manager and General Manager
• Provides reservations for Casino/Hotel guests which includes airline, restaurants, and special events both on and off the property
• Strong computer skills with proficiency in Microsoft Word, Officer, EXCEL, and LMS preferred
• A strong working knowledge of the Denver metropolitan area/mountain region attractions is beneficial

Mgr-front Desk, Americas Resume Examples & Samples

• Leads daily Front Desk, Housekeeping, and Guest Services shift operations and ensures compliance with all policies, standards and procedures
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity
• Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
• Leads by example demonstrating appropriate behaviors, self-confidence, energy and enthusiasm
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
• Understands associate positions well enough to perform duties in associates' absence
• Encourages and builds mutual trust, respect, and cooperation among team members
• Ensures knowledge and understanding of OSHA regulations are up to date
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk, Housekeeping, and Guest Services goals to produce desired results
• Understands Associate and Guest Satisfaction results and developing game plans to attack need areas and expand on the strengths
• Oversees all lost and found procedures
• Oversees pre-arrival planning process to effectively deliver against guest preferences, maximize use of room inventories, and drive incremental revenue
• Oversees the financial aspects of the department including purchasing and payment of invoices
• Ensures that all department equipment is in proper working condition and that department area and storerooms are clean
• Performs departmental administrative duties
• Addresses complaints and serves as Manager on Duty as needed
• Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings)
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, management operations or related professional area
• Minimum 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives

Front Desk / Gifting Coordinator Resume Examples & Samples

• Pre-call/concierge service for all overnight guests
• Greeting guests arriving for tours and follow-up appointments with reps
• Qualify/Check-in arriving tours
• Communicate effectively with Marketing/Sales Management to get tours distributed in a timely manner
• Responsible for all data entry and account maintenance
• Answering and distribute calls from a multi-line phone system
• Responsible for offering gift options to guests
• Recording gifting inventory on given tracking sheets provided
• Maintaining relationships with local hotels/attractions
• Keeping workstation, refreshment area and restrooms clean and stocked
• Maintaining a re-order supply list each week
• Able to handle confidential proprietary information
• Must be able to prioritize; must be able to deal with stress; concentrate for long periods of time; and must be able to deal with various personality types

Front Desk-club Closer Resume Examples & Samples

• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Maintain an atmosphere which makes members feel welcome
• Maintain professional disposition at all times
• Sell juice bar & retail products (if sold at the front desk)
• Assist in fit desk, retail, juice bar, childcare, etc. desks/areas as needed
• Above description may be subject to change or alteration at any time

Front Desk Night Manager Resume Examples & Samples

• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Complete audit procedures, as needed

Resort Tower Front Desk Representativeus Resume Examples & Samples

• Extensive knowledge of Property Management System
• Extensive knowledge of Wynn|Encore Las Vegas room types and amenities
• Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided
• Ensure all guest interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
• Resolve guest issues within limits of authority and empowerment
• Maintains the cleanliness and supply levels of Front Desk
• Accurately completing checklists and reports associated with specific shifts
• Possess the appropriate knowledge and skill level to act a Front Desk Representative in the Tower Suites, VIP Services, Satellite, Front Desk Call Center, or in the capacity of a Lobby Ambassador, or Back Office Support during peak periods

Hotel Front Desk Agents Resume Examples & Samples

• Responsible for sign-in/sign-out of individual bank
• Check Guests in upon arrival and out upon departure
• Collect proper cash and/or credit card
• Post room charges, paid outs and corrections
• Balance postings at end of shift
• Prepare a corrected and complete cash turn-in sheet
• Assist Bell Desk as needed
• Maintain informational records as assigned for marketing
• Prepare reports as requested
• Program key cards for Guests as needed
• Answer front office phones on or before third ring
• Complete applicable forms for various transactions/procedures as well as shift reports as specified in the front desk manual
• Notify Shift Manager or Front Office Manager of any problems and/or needed approvals
• Assist in blocking of rooms and suites as requested by the rack attendant or Shift Managers
• Remain familiar with all facilities available at Silver Legacy to include rooms (i.e. views, bed types, rates, locations within the hotel and amenities in the various suites)
• Maintain appropriate grooming and uniform standards
• Regular and predictable attendance is required
• Perform other job related duties as assigned by management

Front Desk & Admin Manager Resume Examples & Samples

• He/she will Manage EPABX system
• Attend, route and screen incoming and outgoing calls
• Greet visitors, respond to inquiries from visitors and provide information about the organization efficiently
• Meeting and greeting clients/vendors and managing the reception area
• Monitor visitor access, housekeeping and security staff
• Handling inward & outward documents
• Monitor and renew of the annual maintenance contracts for various utilities and renewal of leave and license agreements
• Identify vendors for execution of project, negotiate most competitive prices and follow the procurement and purchase procedures with guidance from Finance
• Project management and supervising and coordinating work of contractors
• Calculating and comparing costs for required goods or services to achieve maximum value for budget
• Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies
• Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
• Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences
• Analyse workplace performance versus comparable facilities and/or "best of class" facilities
• Ensure smooth Operation & Maintenance function. Assign necessary resources to ensure high quality, productive and safe work environments, consistent with corporate standards
• Handle entire property maintenance i.e. electrical, plumbing, mechanical, general facility management etc
• Motivate team to maintain engagement and continually improve performance the operation, staffing, performance, and development of the Facilities Management service delivery staff
• Maintaining, supervising and planning the movements of inventories in the administrative stores
• Ensure overall security of the facility. Maintenance of security systems/ fire protection systems. Define & impart training on safety practices & security systems
• Liaison with Govt. authorities like Municipal Corporations, MPCB, Electricity Board, statutory corporations etc. Monitor and renewal of the annual maintenance contracts for various utilities and renewal of leave and license agreements
• Responsible for all compliance with respect to STPI/SEZ regulations as well as environmental compliance. Incorporate the best standards of energy conservation practices
• Maintain cooperation and positive relations with staff, contractors, public officials, and internal teams. Effectively communicate business, technical and product information at all levels
• Prepare annual budgets and monitor actuals v/s budgeted costs. Review monthly/quarterly variance reporting on for all the sites on a timely basis
• 2-4 years of prior experience in managing front desk and facilities with either a Hotel or Airline or Service industry
• Responsible and organized individual with the ability to withstand pressure and multitask effortlessly
• Go-getter attitude & should have excellent verbal and written communication skills
• Having experience in managing large facilities with the ability to lead and motivate a team of support staff
• Advanced computer skills
• Degree from an accredited university in Hotel and Restaurant Management, Hospitality or equivalent work experience in Front Desk and Facilities Management with emphasis on operational management of multi-site large corporate facilities
• Proficient English language communication skills in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments
• Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands
• Required: Four years of directly related experience
• Excellent interpersonal and phone skills
• Knowledge of medical terminology

Hotel Front Desk Lead-disneyland Resume Examples & Samples

• Diploma in hotel management or equivalent professional hotel training
• At least 2 years of Front Desk and Guest Service experience
• Must have solid guest service mindset when handling all guests’ transactions. Pleasant personality and strong customer focus is a must
• Good command of both English and Putonghua
• Previous work experience in Hotel, Guest services, and tourism industry

Coordinator Patient Front Desk Wesleycare KU Pediatric Clinic Resume Examples & Samples

• Previous medical and/or third party payor office experience
• Demonstrates ability to communicate effectively
• Knowledge of basic computer applications
• Keyboarding skills of 35 words per minute
• Knowledge of ICD-9 and CPT codes

Front Desk / Rooms Manager Resume Examples & Samples

• Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance

Front Desk / Rooms Director Resume Examples & Samples

• Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly
• Direct new-hire and on-going training
• Direct front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule
• Ensure all necessary reports and forms are completed daily
• Three to five years hotel management experience required. Previous front office management required
• For Union properties only: Must possess a minimum of three (3)to five (5) years Hotel and/or Food and Beverage operational experience in a Union environment. Must have strong and proven knowledge and practice of Hotel Collective Bargaining Agreements (will be subject to a skill test during interview process)
• Maintain positive and productive working relationships with other employees and departments

Front Desk / Hotel Agent Resume Examples & Samples

• Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities
• High energy!
• Good to great computer skills (we will pay you more for this!)
• Ability to make change quickly and accurately
• Ability to deal professionally, courteously and tactfully with the public and coworkers
• Ability to read, write and communicate effectively with others

Front Desk Rooms Blocker Resume Examples & Samples

• Responsible for putting the "puzzle" together of 768 guestrooms, ensuring the right guest, in the right room, at the right rate, the first time, to ensure we meet our JD Power goals and room revenue budgets
• Have a complete knowledge of all our guest rooms
• Responsible for providing creative ways of distributing the information about our guest rooms, to ensure our colleagues have the tools to provide exceeded guest expectations
• Work and liaise with the Revenue Manager, Royal Service Reservation Manager, Conventions Reservations Manager, Tour and Group Services Manager, Sales Managers, Conventions Managers, Front Office team in order to provide the right room to the right guest at the right rate across all market segments
• Knowledge of tour rates and tour guest expectations
• Knowledge of group business through group masters and blocks, incentive business, convention files and resumes
• Encourage upselling to the next brand with all colleagues
• Foresee and communicate upcoming challenges with our inventory based on for example, Christmas blocking, requests for specific areas of the hotel to be blocked for a convention
• Knowledge of maintenance rooms and ability to work with the Housekeeping and Engineering team to ensure rooms are on maintenance based on occupancy levels in order to maximize revenue
• Work with the Housekeeping team in regards to VIP guest rooms
• Assist the Front Desk as required with the arrivals and departures of our guests in order to ensure we meet our JD Power goals
• Work with Revenue Manager and Reservations Manager to ensure that the inventory between MFR and Property Manager balances to ensure that we are able to have a full sell of the hotel
• High school diploma, diploma in Hotel Management
• Minimum 1year previous front desk experience, preferably in a large volume property
• Strong knowledge of the room inventory at the Fairmont Banff Springs
• Good with the public
• Flexible schedule
• Experience with tour and convention business an asset
• Passion for Guest Service and a skill for anticipating guest needs
• Second language
• Experience with Property Management System a definite asset
• Must be able to work nights and weekends
• Previous customer service experience strongly preferred
• Professional,personable manner, able to perform various duties at once
• Must have data entry (computer) skills and excellent communication skills

Hotel Front Desk-starting at Resume Examples & Samples

• Adhere to established department and property policies and procedures
• Maintain and deliver AAA Four Diamond Standards of Service
• Enter all reservations for guests into system
• Take thorough and professional messages for guests
• Maintain professional telephone etiquette
• Greet, Check-In/out/pre-assign/assign rooms to guests
• Data entry (computer) skills

Stage Front Desk Agent H/F Resume Examples & Samples

• Ability to remain calm whilst under pressure
• Have excellent organizational skill*Rigorous
• Open minded
• Outstanding customer care at all times
• Check-in and check-out. Telephone handling
• Payment and foreign currency transactions. Cash handling
• Ensure all customer queries or requests are handled in a polite, efficient and courteous manner
• Reservation handling when required
• Wake up call requests and newspaper orders
• Maintaining all equipment and work areas, including key and cash security
• Processing company loyalty card schemes according to guidelines
• Maintain a high level of hotel and product knowledge at all times
• Check guest in and out, wake up calls, conduct guest courtesy calls and respond as necessary, handle guest concerns and complaints, ensure guest comfort and satisfaction
• Provide positive communication and use Red Carpet Training skills with every patron and co-worker
• Must be 21 years of age
• Able to work at a fast pace in often crowded/noisy environment
• The Cast Member must be able to lift and/or move up to 25 lbs
• High school education or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience
• Monitor all incoming traffic and determine if visitors are approved to enter the building
• Assist residents with incoming packages
• Approve residents entry upon entering the building
• Atlantic County
• Must posses excellent Customer Service skills
• Strong computer knowledge and the ability to pick up new computer programs quickly

Night Audit / Front Desk Resume Examples & Samples

• Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests
• Send copies of guest folios on a timely basis via fax or mail
• File registration cards in suite number order
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers)

Night Supervisor Front Desk Resume Examples & Samples

• Ability to respond quickly and accurately to guest requests
• Must possess basic computer skills
• All employees must maintain a neat, clean and well-groomed appearance per company standards
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis

Temporary Front Desk Agent Resume Examples & Samples

• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with MHG confidentiality standards
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc
• Encourage up-selling in order to maximize rates
• Aloha Spirit
• Valid driver’s license and reliable transportation
• Previous travel or customer service related experience
• Advanced communication, verbal, written and professional skills
• Ability to see projects through to completion
• Proficiency in computers (Windows OS), mobile devices, internet and spreadsheets (Excel)

Front Desk Intern Resume Examples & Samples

• Performs data entry and guest transactions on front desk computer system
• Completes shift checklist
• Monitors front desk areas for safety, security, and appearance
• Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work
• Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy

Hotel Front Desk Rack Clerk Resume Examples & Samples

• Coordinate room distribution and balance of room types
• Ensure room activity is appropriately and accurately compiled
• Track and correct room discrepancies between Housekeeping and the Front Desk
• Ensure rooms are assigned according to set policies and procedures
• Review daily arrival list, assign rooms and suites close together (when possible) for groups and multiple reservations
• Review three (3) day arrival list and complete room blocking for future arrivals
• Enter room assignments and changes into the computer as they occur
• Complete and distribute appropriate forms for each transaction implemented
• Create computer reports noting room activity and availability as specified in the Front Desk manual
• Cancel all non-guaranteed reservations at specified times
• Answer office phone lines and direct calls appropriately, or handle situation if capable and authorized
• Fulfill pre-registration duties as needed and when time permits
• Review credit limit report for both cash and credit cards and call for additional authorization for referrals and denials and advise Shift Supervisor of any problems
• Adhere to Payment Card Industry Data Security Standards (PCI Compliance)
• Check out and update express checkouts
• Perform front desk clerk duties when needed and required
• Advise Housekeeping and Engineering of room repairs or problems
• Run reports as needed
• Verify out of order/off the market rooms daily
• Regular, predictable attendance
• Perform other job related duties as may be assigned by management

Supervisor Front Desk-doubletree Minneapolis North Resume Examples & Samples

• Provides guest service, guidance and leadership to ensure consistent customer service is provided
• Assigns and instructs team members in details of work
• Monitors lobby traffic to make staffing adjustments accordingly

Service Center CSR & Front Desk-berkshire Ins Gp Resume Examples & Samples

• Greets all visitors to the office by providing excellent customer service. Assists customers by answering general questions and billing inquires, accepting and processing payments, policy change requests, and preparing and stamping registration paperwork. Directs customers to Account Managers as needed. Maintains service standards as set by Service Center Supervisor. 30%
• Telephone Service duties include answering billing questions, policy endorsements and answering general questions, as well as first contact claim reporting. Duties also include recommending upgrades in coverage and referring customers to their local Account Manager for additional policy needs and to Berkshire Bank for bank product needs. 30%
• Supports Account Managers and Producers on new business and renewal objectives by handling customer processing needs. Processing duties include processing claims, evidences of insurance, cancelation and reinstatement activity, inspection and surcharge notices, etc. Maintains service standards as set by Service Center Supervisor. 20%
• Supports Account Managers and Producers by processing additional items necessary, including, but not limited to, tracking of phone calls for marketing reports, mailing of letters for marketing campaigns. 10%
• Attends association and company sponsored classes to stay abreast of products, pricing and coverage changes within the company and industry contracts. Performs additional duties as requested. 10%
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties
• Minimum 1 year of office experience
• Working knowledge of all MS Office products and ability to quickly learn most Windows applications
• Strong verbal/written communication skills

Radiology Front Desk Rep Resume Examples & Samples

• Reviews patient orders and contacts physicians’ offices as needed to clarify orders or scheduling and to relay reports as needed
• Coordinates with technical staff as needed regarding patient status, delays and scheduling issues
• Performs other general clerical duties such as filing and X-ray jacket preparation
• Answers telephone and greets patients, physicians and other staff in a prompt, courteous fashion. Relays messages, information and transfers calls as needed
• Enters patient orders and other information into the patient record via Cerner information system
• Gives patients appropriate history/consent forms and assists in completion as appropriate for exam as scheduled
• Assembles requisitions, folders, labels and patient questionnaires as needed for exam completion
• Prints, sorts, files, faxes and distributes Radiology reports as per procedure
• Calls reports to physicians or nursing floors as needed
• Releases records and answers subpoenas in accordance with applicable policy and regulations
• Checks into computer system patients returned films and outside films
• Assists physicians and others in location of patient records
• Completes requests for offsite films
• Use PACS system to print and retrieve patient data
• Contacts appropriate technologist or supervisor when orders are received. May call “On Call” Staff or physicians as needed
• May be required to alternate shifts for coverage
• May assist in training new Radiology staff in performance of Clerical duties
• May be assigned regular duties by supervisor including the maintenance of logs and pulling next day’s schedule
• Assists technologists and Nurse with scheduling special procedures
• Utilizes Cerner HIS to obtain Lab results
• Responsibility to adhere to the Florida Hospital Corporate compliance plan, to the rules and regulations of all local, state, and Federal agencies, and to the standards of all accrediting bodies
• One year medical office experience desirable
• Constant presence at reception desk in shifts between 8 AM - 4 PM and 10 AM - 6 PM
• Welcoming on-site visitors, determining the nature of business and announcing visitors to appropriate Management
• Managing the conference rooms for Management (small catering set up IT)
• Arranging couriers (transmit/receive)
• Maintaining safe and clean reception area by complying with procedures, rules, and regulations
• Screening phone calls
• Sorting and distributing post (mail book)
• Monitoring visitor access and issues passes when required
• Ordering TAXI for guests
• Reporting guests for parking
• Administration mailing
• Office support for Management
• Coordination of company events
• Experience of working in Administration department in international company, ideally in reception
• Microsoft Office package knowledge
• Proactive approach
• Well organized and flexible
• Ability to multi-task and manage priorities
• Interest in field of Marketing
• Ability to work in dynamic environment

Front Desk Agent F/T Resume Examples & Samples

• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency
• Computer knowledge. Office and telephone procedure knowledge
• Flexible to work varying schedules
• Cash handling experience
• Able to work in a fast pace environment and handle several tasks at the same time
• Associate Degree in Business and/or Hotel Management and/or any combination of experience and education
• Hotel and/or Resort Experience preferred

Front Desk Guest Services Resume Examples & Samples

• Check guests in and out
• When required must provide designated employees with working banks, taking care of all currency needs for the day
• Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc. arise)
• Must be flexible and willing to work a varied schedule
• Use basic office equipment
• Willingness to gain a good understanding of location and surrounding area, becoming fully knowledgeable on all activities and amenities offered
• Responsable for distributing patient documents and scanning documents in EPIC
• Should know how to interact professionally verbally and via written coorespondence
• Has knowledge of MS Office including Excel, word and Outlook
• Keep record of room availability and guest’s accounts, manually or by computer
• Assist customers in completing Star Awards applications
• Enter membership information into computer
• Complete all necessary reports as assigned by your supervisor
• Maintain lobby area and coffee bar
• Must be willing to work alone, supervised, non-supervised when needed
• Answer incoming calls in a timely manner
• Ability to enter Hotel (LMS) and Entertainment (Show gate) in computer
• Ability to run all reports pertaining to reservations
• Know all in-house extensions
• Take messages and insure delivery to proper individual
• Assist in the group sales effort as specified by supervisor
• General knowledge of Microsoft Word, Excel, and Outlook is a plus
• Must have a pleasant voice
• Ability to handle high volume and stress
• Excellent guest service and communication skills required
• Must take typing test (25 WPM)
• Must be able to stand for a minimum eight (8) hour shift
• Provide representation of department in specific project and company meetings
• Computer knowledge/experience is required

Overnight Front Desk-beaver Creek Reception Center Resume Examples & Samples

• Able to communicate effectively in English, both written and verbal
• Proficient on Microsoft applications Word, Excel, Outlook
• Successful completion of a Background Check - required
• Run audit reports, perform research to correct balances on guest folios

Front Desk Night Duty Manager Resume Examples & Samples

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Manage Guest requests, inquiries, and complaints promptly and completely
• Excellent supervisory, inter-personal, and communication skills

Front Desk Executive Resume Examples & Samples

• Acts as focal point for visitors upon arrival (welcome, visitor registration, referral, coffee, etc)
• Handles and refers incoming telephone calls
• Handles incoming and outgoing mail and courier shipments
• Has responsibility for other support tasks (hotel/transportation booking assistance, ordering supplies, and handling printing matters)
• Performs tasks primarily focused on receiving guests, and may also be responsible for other miscellaneous tasks in support of the office/location
• Has responsibility for clerical activities including mail, word processing, filing and archiving, order processing, telephone answering and stationery supplies
• Booking of the meeting rooms

Asst Mgr Front Desk Shift Resume Examples & Samples

• Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues
• Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions
• Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction
• Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies
• Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Priority Club enrollments, etc
• Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
• Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy

Front Desk Associates Resume Examples & Samples

• Provide the highest level of customer service to guests
• Answer phones and transfer calls appropriately
• Complete class purchases and other transactions
• Able to work at lease one early morning (5am), late evening (11pm), or weekend shift per week
• Previous experience in luxury service or boutique fitness
• Personal commitment to health, fitness, and/or sports
• Demonstrated exceptional time management and organizational capability

Front Desk Lead Associate Resume Examples & Samples

• Ability to lead GS team
• Ability to solve problems with minimum or no supervision
• Basic office skills helpful including basic math, proper cash handling procedures
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
• Minimum 5 years of guest services experience in a hospitality/hotel/resort environment and/or

Clerk, Front Desk Resume Examples & Samples

• Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible
• Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages
• Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys
• Processes all payment types, including room charges and cash, check, debit and credit transactions
• Answers, records and processes guest calls, messages, requests, questions and concerns

AC Front Desk Agent Resume Examples & Samples

• Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests needs
• Answer guest questions regarding area or hotel, outlet information and services
• Greet and welcome guest as they arrive to the hotel
• Perform other duties as assigned

Patient Services Coord, Front Desk Resume Examples & Samples

• Minimum required education is high school diploma and/or GED equivalent. Some college preferred
• A minimum of 1-2 years clinical setting
• Some knowledge of third party billing
• Demonstrates basic knowledge of medical terminology
• Ability to maintain confidential medical information
• Comparing title company requests to database ownership details, records, etc
• Maintaining daily logs, records, and forms as necessary
• Assisting Billing staff in processing assessments and delinquency notices

Front Desk Monitor Resume Examples & Samples

• Reviewing and updating association assessments and fees and management company fees across all data sources
• Communicating with title companies to ensure timely and accurate delivery of disclosure certificates
• Working with Business Center staff to assure timely scanning/uploading of Association documents, as needed
• Assisting Accounts Receivable staff in processing property settlement and closing paperwork
• Maintaining the highest level of customer care while demonstrating a friendly and cooperative attitude
• Must be literate and articulate in written form in order to prepare correspondence
• Must be able to handle pressure and deadlines related to the job
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectable identifier, and; respecting in the diversity of our workforce in actions, words and deeds
• Must posses some business/customer service experience
• Excellent, effective, and diplomatic oral and written communication skills
• Forward thinking, proactive, and able to provide creative alternatives for problem solving
• Must be able to handle multiple tasks effectively and efficiently
• Previous work experience in a customer service environment
• Detail oriented with a high level of accuracy
• Outstanding computer skills to include: heavy word processing using Microsoft Word, spreadsheets using Microsoft Excel. General database entry and maintenance preferred
• People/community oriented -- represents the vision of The Strand at Headlands Community
• Must have use of transportation; possess current driver's license and state-mandated vehicle insurance
• Must be mobile enough to move around office in order to make copies, send mail and faxes
• Must be mobile enough to walk the facilities, including up and down stairs and exterior pool, and recreational areas
• Must be mobile enough to move around during outside events, stand for long periods of time and lift up to 25 pounds
• Must be able to hear in order to receive telephone calls and voice mail messages
• High school diploma or equivalency preferred
• Positive, upbeat, can-do attitude required
• Two (2) years of business experience preferred
• Demonstrates working knowledge of Microsoft Office: Excel, Word
• Demonstrates excellent customer service, communication and time management
• Receives all packages/deliveries
• Handles monetary transactions for events, programs, etc

Front Desk Friday & Saturday Resume Examples & Samples

• Demonstrates excellent customer service, communication and time management skills
• Greets and directs Residents, guests and invitees
• Monitors and controls Electronic Security Control Systems
• Two (2) to three (3) years of business experience preferred
• Command of information system hardware/software is preferred
• Oversees and schedules all Front Desk staff for building
• Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed
• Responds to emergency situations in a timely and efficient manner within >>>>> hours of notification
• Adheres to company policy in all assigned Properties
• Needs to have reliable form of transportation and communication
• While on duty must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must be displayed at all times
• When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must be adhered to at all times
• Any safety issues must be brought to the attention of the Property Manager immediately
• Works according to given schedule from Director of Operations/Front Desk Coordinator, with close supervision
• Two (2) to three (3) years of supervisory experience preferred
• Ability to work extended hours, nights, and weekends based on project requirement
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• College level courses in business or hospitality preferred
• Greets and directs Residents, Guests, and Vendors
• Maintains daily log, incident reports, work order forms, etc
• Monitors Emergency Response System
• Maintains daily log, records and forms
• Resolves and follows-up on all complaints/issues
• Maintains a safe and secure environment throughout the building/property(s)
• May be assigned other duties by the on-site property manager
• Follows safety procedures and maintains a safe work environment
• Knowledge of Guest Response Tracking Software / Guest ware
• Deliver trainings
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events
• Assign rooms, accommodating special requests whenever possible
• To understand the correct reservation procedures and to take any reservations if required
• Be flexible according to the business needs
• Strive to represent Marriott in the most professional manner at all times
• Ensure that all guests are communicated with the credit policy and procedures upon check-in
• Be fully aware of safety and emergency procedures
• Ensure that all guest problems are resolved by using “Guest Response Program”
• Assist a fellow associates in their Job to ensure that all are done on time
• Use your Opera and other systems password with discretion. Log off the terminal when leaving the area
• Have knowledge about the city, the local area and attraction to provide the guests with all requested information
• Be aware of the Marriott brand standards and follow the thoroughly
• Ensure that daily banking procedures are followed and performed as per the standards
• Get a daily briefing about all special events and group arrivals
• Perform guest registration and room assignment and accommodate special requests of all customers
• Have knowledge of all emergency procedure and know how to act on them
• Be flexible with regards to work schedule
• Have knowledge about the city and local attraction to answer any guest query
• Liaise with the Front Office Training leader to facilitate on the job training for new associates
• Conducts Hospitality Audits for Front Desk Associates
• Candidate must possess a Bachelor’s/College Degree in any field
• Preferably 0-6 months relevant experience
• Preferably 1 year experienced employees specializing in HR, Recruitment or equivalent
• Strong working knowledge of standard recruiting procedures
• Detail and process oriented
• Excellent customer service oriented
• With pleasing personality
• With good oral and written communication skills
• Efficiency in computer programs (Excel)
• Ability to communicate effectively and professionally with key stakeholders
• Ability to follow-through and work on tasks with limited supervision
• Willing to be assigned in Mactan Newtown, Lapu-Lapu City
• Experience with appointment scheduling, registration, cash handling and insurance verification
• Demonstrated familiar with the handling of a multi-line phone
• Knowledge of third-party payors including federal, state and private health plans
• Demonstrated computer skills and be able to work between multiple systems during calls
• Must have excellent customer service and communication skills
• Demonstrates excellent customer service, communication, and time management skills
• Greets employees, guests, and visitors when covering the reception desk
• Resolves and follows up on all complaints/issues from callers or visitors
• Forwards calls and/or takes messages for all FSR employees as needed
• Routes owner and resident calls to the call center or other FSR third party service providers as necessary
• Receives, logs and routes packages as necessary
• Routes all incoming faxes and bills properties accordingly
• Takes payments from homeowners, provides receipts and submits payment to the Accounts Receivable department
• Researches returned mail, documents address updates, and resends mail if necessary
• Scans and uploads ACC forms; informs association manager
• Manages and is generally responsible for all e-mails directed to the Reception general e-mail inbox
• Updates Front Desk manual as needed
• Scans documents as time permits or as the need arises (typically on behalf of association managers)
• Serves as backup for Certified Mailings: Processing, filing electronic signatures, and maintaining certified log
• Ensures homeowner documents are properly disposed of to prevent identity theft
• Cleans kitchens/break areas and washes coffee pots at the end of each day
• Dresses professionally and maintains a well groomed and polished look at all times
• May be assigned other duties by management

Front Desk Outpatient Service Coordinator Washington Twp Resume Examples & Samples

• Demonstrates ability
• Enjoys working with children
• Ability to handle and complete multiple tasks and assignments
• Demonstrates active involvement as a team member
• Must have the ability to demonstrate knowledge and skills necessary to provide care based on physical, psychological, developmental, social, educational, safety, and related criteria appropriate to the age of the patients served in the practice
• Two (2) to Three (3) years experience working in a medical office
• Pediatric experience preferred
• Knowledge of ICD-9 and CPT coding helpful
• Bilingual helpful
• Greet and direct residents, visitors, staff and handle questions/concerns efficiently
• Keep accurate up to date lists of residents, alphabetically and by resident apartment
• Keep accurate list of residents who are away and dates returning for Security purposes
• Page on-call physicians as needed
• Dispatch and monitor daily transportation schedule
• Log all resident packages and notify of a package pick-up via notice in cubbie hole
• Assure all mail is dispatched through U.S. Mail at the end of each day
• Preparation of daily reports and distribution as directed
• Completion of third shift Night Audit checklist
• Documenting errors made by cash handling auditors
• Balancing of daily posting and revenue, and resolution of inaccuracies
• To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
• To be familiar with local attractions and businesses (to include Charlotte Athletic Club, Museums, Restaurants, BOA Plaza, Epicenter, Malls)
• Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
• Deliver personalized, memorable guest experiences by utilizing the Power of One
• Excellent customer service and problem solving skills
• Maintain a professional business appearance, attitude, and performance

Hotel Front Desk Resume Examples & Samples

• Front Desk job functions for a motel
• Answering phones
• Coordinating housekeeping
• Checking-in guests upon arrival
• Checking-out guests upon departure
• Booking reservations
• Manage staff schedules
• Long Beach Island, NJ
• Temp to possible Hire
• Prior motel/hotel experience is a huge plus
• Strong computer knowledge
• Must be able to work weekends
• Register guests, issue room keys, provide information on hotel services and room location
• Issue, control, and release guest safe-deposit boxes
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from with the hotel. Process cancellations, revisions, and information updates on changes

Front Desk / Guest Services Supervisor Resume Examples & Samples

• Instills a calm, organized approach when interacting in stressful situations
• High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
• Previous hospitality experience in a Four Diamond quality organization preferred
• Ability to read and speak English proficiently and interact with guests, associates and law enforcement
• Ability to apply good judgment at all times
• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to understand and follow guidelines, procedures and company standards
• High School Diploma or General Education Degree( GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Front Desk Asst Mgr Resume Examples & Samples

• Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department
• Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved
• Supervises and directs guest check‑in and check‑out process and delivery of luggage to ensure that procedures are followed and that guests are helped quickly and in a courteous manner according to Belterra’s standards
• Investigates and resolves guest concerns or complaints in a timely and friendly manner in order to maintain positive guest relations
• Ensures the needs of guests are being met and are consistent with the standards established by Belterra’s management. Monitors daily operations to ensure all departmental service standards are maintained
• Experience with hotel/reservations property management systems
• Understanding of property and department policies and procedures
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations

Front Desk Agent / PBX Resume Examples & Samples

• Empathetically listen to guest inquiries and provide appropriate responses
• Block rooms in the computer and follow through on designated requirements
• Pre-register designated guests and prepare key packets
• Maintain confidentiality of all guests and hotel information
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Previous customer service experience
• Must be able to work flexible shifts, weekends, and holidays

Front Desk Night Audit Agent Resume Examples & Samples

• Understanding of all front office standards and assist in solving deficiencies
• To be thoroughly acquainted with all check-in and check-out procedures and policies
• To be a main liaison between guest and the hotel
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Must be able to work a variety of shifts, including weekends and holidays

Backfill for NJ Front Desk Resume Examples & Samples

• Work with internal and external correspondence, negotiating with delivery service
• Distributing received documents to appropriate departments
• Meeting guests and organization of the guest visit to the Luxoft Office (Ordering passes for guests)
• Managing conference and meeting rooms
• Organization of meetings, conferences, trainings and seminars
• Restaurant bookings, taxi arrangements for employees from other locations, guests, top management of the company and delegations
• Directing visitors by maintaining employee and department directories, giving instructions
• Work with the Bank and Insurance company - ordering of policies, resolving small issues and problems
• Helping with relocation/onboarding process for new employees and expats
• Assisting all departments in resolving day to day issues
• Support other departments/projects that do not have assistants in the staff
• Personal assignments from Managing Director and other top management
• Manage internal and external storages
• Manage office requests (lights, meeting room, milk, etc)
• Manage office supplies
• Business cards ordering
• Manage rent distribution and offices in corporate systems
• Perfect English (both oral and written)
• Certain MS Office User
• Perfect Organizational skills
• Highly motivated person
• Readiness to work in condition of multitask and deadline timeframes
• Able to work independently and without direct supervision
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries
• Improves services by obtaining and evaluating resident observations opinions, and criticisms
• Enhances department and organizational reputation by accepting and accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Strong abilities with computers are required (including word, outlook, and excel). Multiple language fluency would be desirable
• Communicate, receive and exchange ideas and information by means of spoken and written word
• Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner
• Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively
• Must have a minimum of a High School Diploma or equivalent
• Creating expense reports for the business trips
• Getting health insurance policy
• Preparing certificates, copies of labor and personal documents
• Transfer personal/private documents to the Personnel departments or to other administrative divisions
• Receipt of original document for traveling
• Transfer of original document for visa
• Getting office supplies
• Scanning documents
• Mailing items through the post office
• Booking meeting rooms
• Buying representative products, medicines
• Participation in organization guest visit
• Meeting visitors
• Preparing printed materials for different activities
• Organizing coffee breaks and lunches during meetings and trainings
• Editing contact information in corporate directories
• Knowledge of MS office (Word, Excel, Outlook, PowerPoint)
• English fluent
• Business communication rules knowledge as well as telephone etiquette
• No students
• Coordinates collection and preparation of operating reports, such as time-and-attendance records, terminations and new hires
• Initiates preparation of Management Reports, committee reports, meeting notices as applicable and submit for Manager's review and approval
• Maintains, updates and coordinates resident information in computer database at a minimum on a monthly basis. Generates and provides this information to the Property Manager, Board of Directors and valet desk
• Keeps track of insurance certificate requests. Maintains insurance records books for both vendors and unit owners
• Prepares move-in packages for re-sale and leases. Creates files, compiles sand coordinates all necessary information and documentation for new owners/leases
• Sets up meetings for Board Approval process
• As applicable, disburses laundry tokens, keep log of sales. Prepares deposit of receipts weekly. Order tokens and prepare packets. Keeps track of token inventory for re-ordering
• Maintains inventory of common areas keys, transmitters and key fobs for residents and re-order as needed following established procedures. Maintains log for sales and cash purchases as needed
• Must possess strong administrative background
• Three (3) to Five (5) plus years of related work experience

Lead Front Desk Resume Examples & Samples

• Meets all essential requirements and can completely function as a Front Desk Coordinator
• Provides supervision and guidance to designated staff, including developing and coordinating administrative activities
• Oversees all required clerical functions, provides feedback and improvement suggestions in the clinics’ workflow and efficiency
• Assist the Front Desk Manager in staffing, maintaining, and overseeing all secretarial personnel
• Helps in the training of new hires and any additional training requests from current Front Desk Coordinators
• Assists, on an as directed basis, the Front Desk Manager in maintaining and completing all Epic registration, account, and claim edit work queues
• Acts as a point person or contact for Front Desk Coordinators to contact regarding questions and problems
• May assist the Front Desk Manager in periodic site visits
• Dispense information and answers questions regarding the facility and its services
• Be familiar with all systems and equipments as related to the Front Office (EPITOME, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel)
• Be familiar with all hotel amenities (to include Select Guest Program, Laundry Services, and Omni Kids Program)
• Effectively operate computer, printer, telephone, photo-copying machine, facsimile machine, two-way radio

Radiology Front Desk Rep Days Resume Examples & Samples

• Performs Radiology clerical functions, including scheduling, order entry, filing and report printing sorting and distribution
• Greets patients at Radiology reception desk, explaining exam preparation procedures and completion of appropriate history or other forms as needed
• Answers telephones, transfers calls and relays messages as needed
• Performs records release of Radiology films and reports
• Explains preparations and other procedures as needed
• Coordinates care of patients by communicating status of patient, delays, other scheduled procedures and clinical information to technologist and patient floors as needed
• Sets up comparison studies as needed
• Explains records release policy to patients and families as needed
• Files films and reports
• Create patient CD’s on the PACS Cube
• Monitors patient waiting area, checking on patients waiting or otherwise needing attention
• Performs basic equipment maintenance such as printer toner or ribbon changes, fax cartridge changing, etc
• Performs other duties as needed or assigned

Front Desk Night Audit Supervisor Resume Examples & Samples

• Performs the required system prints during the night audit shift to ensure a current back-up of the hotel arrivals, vacant & in-hourse list is available
• Posts and audits banquet checks in order of the banquet summary sheet
• Reconciles all Food and Beverage outlet postings
• Verifies front desk cashier work is balanced
• Ensures all guest accounts are accurately posted with room and tax
• Read, initial and sign the ‘Ideal Service Recovery’ standard and procedure
• Ensures the completion of all Libica night audit functions
• Distributes all close day reports and morning reports to the appropriate departments
• Transmits accurate data to Corporate via CSS
• Prepares and distributes the Daily Report
• Prior Front Desk/ Night Audit experience required
• Must be able to work Overnight Shifts
• Prior experience in high volume luxury hotel preferred

Front Desk Services Associate Resume Examples & Samples

• Computer Skills
• Diversity Relations

Front Desk Agent Dri Resume Examples & Samples

• Assists all guests including large groups for Sales with the check-in and check-out process at the Hotel in a courteous and polite manner
• Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given
• Handles guest complaints or concerns in a polite, courteous and efficient manner
• Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company’s assets
• Access and work with systems for redemption of offers and promotions issued by the gaming properties
• Works with other departments to ensure a high level of guest service
• File, retrieve and update reservations and related reports, as required
• Responsible for maintaining a consistent, regular attendance record
• Attends front desk team meetings
• May supervise other Front Desk Specialists
• Serves as a Team Lead Trainer
• Minimum of four years directly related experience
• Identifies and clarifies residents' needs and desires; answers questions; gives directions and instructions; develops inventories of services
• Manages and screens messages
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
• Five (5) or more years' experience in the Hospitality Industry
• Must have reliable form of transportation

Careers Day-front Desk Agent Resume Examples & Samples

• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Positive attitude and good communication skills both written and verbal
• Commitment to delivering a high level of customer service
• Competent level of IT proficiency
• Diploma / Certificate in Hotel Management or equivalent
• Greets, opens doors, and provides a warm welcome to residents and their guests
• Responds to resident in a professional, courteous and timely manner, without exception
• Ensures that the telephone is answered professionally and messages are handled courteously, accurately and in a timely manner
• Will provide direction, help clarify needs and desires, answer questions and will be able to share all services for residents and their guests to enjoy their lifestyle
• Concierge services to refer residents and their guests to local entertainment and/or hospitality alternatives
• Data entry and update to resident accounts, enters Community calendar and property information as needed
• Maintain the facilities in a clean and tidy fashion at all times
• Initiates preparation of activity logs, incident reports, Management Reports and any other required notices to submit for the General Manager review/approval
• Maintains updates and coordinates resident information in computer database at a minimum on a monthly basis
• Attend and participate in designated meetings or functions as requested by the General Manager
• Positively collaborate and assist with all events and activity planning and arranges services as assigned
• Anticipates and improves services required by obtaining and evaluating resident observations, opinions, mood and style of residents, and criticisms then identifying options, developing itineraries
• Tracks accomplishments and challenges, constantly evaluating the service levels
• Assists in investigations and tape/log reviews for any unusual incidents
• Practice and adhere to FirstService Residential global service standards
• Must model positive attitude and customer service skills when communicating with our clients and associates
• Ensure confidentiality between FirstService Residential, Board Members, homeowners and staff
• Enforce all rules, regulations and policies as established by the Board of Directors
• Must be well groomed and maintain a professional demeanor at all times
• Must have outstanding administrative and organizational skills, with the ability to perform multiple tasks at the same time
• Must have intermediate experience of M/S Outlook, Word and Excel. Must be able to research information from the internet in a time efficient manner
• Must possess general knowledge of the community and be able to direct residents to entertainment and recreation alternatives (i.e.: restaurants, movies, ballparks, etc.)
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others
• Must be able to keep commitments; keep others informed of work progress, timetables and issues; address problems and issues constructively to find mutually acceptable and practical business solutions
• Address others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds
• Must have previous customer service experience
• Experience in the Hospitality Industry desirable
• Completion of College level courses with concentration in Business or Hospitality desirable
• Must be able to lift and carry 25lbs
• Must be mobile enough to move around office and throughout the property
• Must be able to work on a computer, input information onto spreadsheets and prepare correspondence

Front Desk Beau Rivage Resume Examples & Samples

• Approve and post room charges
• Interacts with all other hotel departments
• Issue safe deposit boxes
• Files registration cards, back up and all related hotel reports and paper documents
• Adheres to all Beau Service Standards set forth by Beau Rivage and the Hotel Division
• Ability to use computer and general office equipment

Front Desk Night Supervisor Resume Examples & Samples

• Handling Express checkouts ensuring their completion
• Balancing of daily postings and revenue
• Prepare In-house allowance and adjustment spreadsheets each day
• To be thoroughly acquainted with PBX Operator duties
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
• To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
• Prior guest service experience required, preferably hotel front office experience
• Position will be located in Chelan, WA
• Previous travel or industry related experience and bilingual skills preferred but are not required
• Current open shift

Front Desk-st James Place Resume Examples & Samples

• Maintain front desk cash drawer within the regulations of the Vail Resorts cash handling procedures
• Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities
• Participate in training classes as assigned by the manager
• Other duties as assigned by specific hotel Front Desk Managers/Supervisors
• High School Diploma or equivalent - required
• Must have strong communication and organization skills
• Must be able to work weekends and holidays, days, and evenings - required
• Must be able to work a varied schedule depending on the property - required
• Knowledge of Beaver Creek and Vail area activities, restaurants, mountain layout - preferred

Front Desk Agent / Welcome Center Resume Examples & Samples

• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Employ attention to detail in order to ensure security of guest room access
• Accommodate room changes expediently
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Monitor, send and distribute guest faxes
• Resolve discrepancies on the room status report with Housekeeping
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
• Announce arriving guests over the radio
• Direct arriving guests to their destination
• Ability to accurately and efficiently input information into computer systems
• Ability to compute accurate mathematical calculations

Supv Front Desk Resume Examples & Samples

• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank
• Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines
• Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
• Frequently standing up behind the desk and front office areas
• Use a keyboard to operate various property management and reservations systems, etc

Front Desk Open House Hiring Event Resume Examples & Samples

• Greeting members and guests upon arrival
• Promoting the Wellness Program through sales and guest conversion
• Have a high school diploma or equivalent (GED)

OPS Front Desk Lead Resume Examples & Samples

• 20% Help reconcile and approve pcard transactions in myUFL for all ICBR pcard holders. Responsible for receiving, auditing and tracking all original receipts and invoices for each pcard transaction, approving them in myUFL and attaching documentation for each within the deadlines specified, such that all transactions are documented appropriately prior to approval
• 10% Serve as an ICBR requisitioner in myUF Market. Adhere to all UF policies regarding purchasing and pcard use. Create and track requisitions for ICBR purchases. Coordinate special orders for ICBR laboratories as needed
• 10% Help create iLab (ICBR’s billing system) user accounts including processing new labs and users, updates to lab personnel. Position must work independently to verify the correct information is received, duplicate labs or users are not created and help troubleshoot and problem solve for users having trouble accessing the system
• 5% Work in our Accounts Payable system. This position is responsible for helping to find and attach documentation to support paying all vendors according to UF regulations and Finance and Accounting directives
• 5% Help process ICBR travel requests and expense reports in myUFL for ICBR personnel as well as for visiting professors and seminar speakers. Includes handling the special requirements for international travel and travelers; preparation of documents and timely and accurate distribution of honoraria when required; manages travel financial records in File Share and hard copy files
• 5% Make required deliveries, such as the timely and safe delivery of checks to the cashier’s office, confidential personnel paperwork to Human Resources, and various documents to Contracts and Grants, Sponsored Research and the University of Florida Research Foundation (UFRF). Other errands as required
• 5% Other duties as required
• Thorough understanding of the rules and regulations of the UF pcard system, including appropriate expenditures, spending amount limits, timeliness of the reconciliation process, etc
• Discretion regarding the expenditure of state, grant and auxiliary funds, care when carrying and delivering checks for deposit or confidential information to and from HR
• Knowledge of myUFL fiscal system and UF policies and regulations and maintaining training for role
• Typing proficiency of 50-60 wpm
• Associate or Bachelor’s Degree preferred
• Knowledge of Biotechnology terminology and laboratory processes
• Experience with multi-line VOIP telephone systems
• Experience working in an electronic billing system, performing reconciliations and audits

Front Desk Floater Lead Resume Examples & Samples

• To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work. We are looking for friendly people with a PASSION for the Hospitality Industry!
• Creates an environment that assures consistent owner / guest satisfaction at a standard on par with a 5-Star Hotel
• Maintains a strong "familiarity" with property amenities and attractions throughout the Miami and South Beach area
• Will hold two regular 8hr shift schedules at two South of Fifth Client Properties and will float remaining 24hrs of full 40hr week at sister properties when coverage needs arise
• Conducts quality control visits to client properties to ensure 5-Star standards are met and followed at client properties
• Provides on the spot individual training and scheduled group training across all of our Front Desk Departments
• Determines if site SOP Manuals for Front Desk are adequate and adds to material creating 5-Star standards across the portfolio
• In charge of Floater and 3rd Party Emergency coverage scheduling with close interaction with site Managers and Front Desk Supervisors at respective client properties
• Possession of excellent public communication skills
• A passion for serving guests and collaborating with other staff
• Ability to coach, mentor, and train for excellence
• Knowing additional languages is a plus
• Company selected front desk concierge software (BuildingLink knowledge a strong plus)
• The Front Desk Floater Lead position requires Hospitality/Hotel/Condo Front Desk experience with preferred training/education from a Hospitality Program, University, or company that has a solid Hospitality Service training program
• Preferred experience is 5+ years’ experience working in a luxury Hotel and/or Luxury Condominium property in a Front Desk Supervisor, Front Desk Lead, or Front Desk Trainer role
• Provide coverage with front desk duties during vacation, sick time, leave of absence, and last minute shift assistance coverage. Duties include greeting visitors and residents, providing customer service and responding to issues and complaints. Ensure quality, consistent and overall customer service presentation to residents and guests
• Monitor and ensure fire systems and equipment are working properly. Report any issues in writing to the Property Manager within the time guidelines
• Respond to emergency situations in a timely and efficient manner and within specified guidelines
• Report all issues, complaints and safety matters to Management
• Maintain excellent knowledge of emergency response and access control procedures, electronic security systems and logs, records and forms of each building in span of control
• Critical thinking, problem solving, judgement and decision making abilities
• Must be able to properly represent the organization at all times. Must follow the company dress code and Policy and display identification badges at all times

Temp Front Desk Agent Resume Examples & Samples

• Actively welcome, greet and check guests in
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Ensure work areas are cleaned and maintained at all times

Manager, Service Center & Front Desk Resume Examples & Samples

• Manage, plan and motivate direct/indirect reports in alignment with the organization’s strategic direction, as it relates to supporting Team Members and Managers from an HR/Talent perspective
• Ensure group commitments to goals/objectives are clearly defined, socialized within the team and within the organization and measured on a monthly basis
• Streamline and improve processes while providing operational support to Team Members, Managers, and COEs within Talent Management Services; understand and utilize HR/Talent systems including UltiPro (MSS/ESS), SuccessFactors, ServiceNow and others, as needed, to streamline processes and achieve deliverables; interact and work closely with direct reports to identify deliverable gaps and possible solutions
• Review and use metric data to ensure appropriate staffing levels, assist in head count planning, identify areas of improvement, understand traffic patterns, peak times and proactively identify key times to leverage various resources effectively to meet business need
• Responsible for selecting, developing and deploying staff in the most effective manner to meet business objectives. Procure and manage temporary, contract team members to contribute during peak, high-volume times in order to maintain predefined Service Level Agreements according to business need
• Determine objectives and set priorities for direct staff; responsible for performance management and providing regular, on-going feedback while coaching and developing the TMS Support Center and Front Desk staff, ensuring the development of their critical knowledge/skill base as it relates to team accountabilities in order to ensure quality and timely work. Define and oversee an effective training program for new TMS Support Center and Front Desk team members
• Develop ongoing training for field team members so that the TMS Support Center model is fully understood and utilized
• Contribute to B-Dubs Support (ServiceNow) model by identifying opportunities to build upon the tiered support model for the entire Talent Management Department and Enterprise
• Ensure effective cross-functional collaboration and communication between the TMS Support Center/Front Desk and other Talent Management Services Centers of Excellence, company departments and outside vendors as needed
• Oversee external vendor relationships such as Access, the file management/storage process for organizational-wide off-site storage, Equifax, and ADP Unemployment group
• Partners with Risk Management regarding building security initiatives and Facilities Management regarding maintenance work and work order processes as it relates to Front Desk staff
• OTHER JOB FUNCTIONS/RESPONSIBILITIES
• Works directly with Director of TMS Technology & Operations, informing about issues and/or progress on assigned projects of TMS Support Center staff and Front Desk staff
• Complete and deliver performance review results to direct reports
• Coaches and develops direct reports, including response to performance issues
• Review and monitor for accuracy and completion of TMS Support Center transactions and reporting
• Performs special projects or compiling support as requested
• Work with cross functional teams to implement process improvements and/or enhancements
• Effective verbal and written communication
• Skill in time management and organization with excellent attention to detail
• Ability to maintain confidentiality regarding sensitive information
• Ability to adapt and demonstrate resiliency in response to new information, changing conditions, or unexpected obstacles
• Ability to identify when immediate action is needed and willing to make informed decisions, render judgments, and take action
• Maintaining up to date knowledge on changes to federal and state laws regarding unemployment and leave of absence regulations as well as labor law regulations and company policy
• Proficiency with Microsoft Office and experience with various data management systems, including HRIS
• Bachelor’s degree (Human Resources/Business preferred) or equivalent combination of education/experience
• 3 + years of general human resource or leave administration (FMLA, Military, Short Term/Long Term Disability) experience
• 3 + years of experience in an HR Support/Call/Operations Center
• Proficient with Microsoft Office Suite
• Knowledge of FMLA and HIPAA and ADA regulations

Mgr Front Desk Shift Crowne Plaza San Jose-silicon Valley Resume Examples & Samples

• Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals and objectives. Manage labor costs and expenses within budget
• Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications
• Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. Alert management of potentially serious issues
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance
• Interact with outside contacts

Front Desk Weekend Saturday & Sunday Resume Examples & Samples

• Monitoring the Bistro area for refreshments, music, cleanliness
• Welcoming and support the hospitality of a Sunrise community
• Proven experience in a customer service role is also required, having demonstrated excellent customer service, organizational and communication skills
• You must have good judgment, problem solving and decision making skills as well as be an organized record keeper
• Proficiency in computer skills to include the use of Microsoft Outlook, Word and Excel as well as the ability to learn new applications
• Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy
• One year experience in medical office setting preferred
• Medical terminology and medical computer experience preferred

Reception Front Desk Resume Examples & Samples

• Report safety concerns, security breaches and unusual circumstances both verbally and in writing
• Physical and Mental Functions
• Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports,
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers,

Front Desk Admitting Coordinator Resume Examples & Samples

• Minimum 1 year of hospital clerical or some medical office experience preferred
• Medical terminology preferred
• Ability to use time wisely in preparing work area to meet high-paced demand
• Must use independent judgment and adapt quickly to changing circumstances
• Must have the skills necessary to operate the office equipment required to fulfill job duties. Computer experience beneficial
• Must demonstrate excellent phone etiquette

Front Desk Coverage Resume Examples & Samples

• Able to work well independently
• Able to adapt and respond appropriately to a variety of callers and clients
• Previous office/reception/front desk experience a plus
• Able to type at least 35 WPM
• Must be available for Full Time work with the ability to work a variety of shifts from 5am -10pm, Monday - Friday **

Telerecruiter / Front Desk Resume Examples & Samples

• Contact by telephone current apheresis and/or whole blood donors to recruit for donation
• Schedule appointments to ensure maximum number of donors are scheduled each day
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability
• May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply

Front Desk Operation Specialist Resume Examples & Samples

• Maintain a relevant and up to date list of campus/office supplies for effectiveness of personal duties and store all campus/office supplies in a consistent manner that is easy for all to locate
• Keep all campus/staff printers stocked with printer paper on a daily basis, keep team study rooms and campus classrooms stocked with markers and erasers as needed
• Inform Facilities when supplies are low in order to prevent running out of campus / office supplies
• Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, photocopy machine, all campus/office printers and handle vending machine refunds and vending machine issues
• Communicate verbally and in writing between suppliers, visitors, students, janitors, professors, enquirers and staff and enforce all Hult campus rules
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
• Responsibly handle all items turned into the campus lost and found and thoroughly ensure that all claimed items go to the correct parties

Front Desk Administrative Resume Examples & Samples

• Experience: 1 year
• Education: BA
• Skills Office knowledge, English and Hebrew verbal and written

PBX / Front Desk Agent Resume Examples & Samples

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc

Operations Associate, Front Desk Resume Examples & Samples

• HS Diploma or GED or 4 additional years of directly related experience
• Two (2) or more years of related experience
• Demonstrated commitment to providing superb customer service
• Knowledge of appropriate telephone etiquette and related skill in the use of a multi-line phone
• Ability to operate a personal computer and demonstrate proficiency with word processing, spreadsheet software, scheduling applications, and email
• Ability to perform basic mathematical functions
• Requires knowledge of alpha/numeric filing systems
• Ability to function in an office environment and perform a broad range of diverse duties
• Requires strong organizational and interpersonal skills
• Answer main office line and answer caller’s questions, route and/or take notes; handling calls as expeditiously as possible
• Greet clients, staff and other visitors to the office, and connect them with the appropriate staff member in the office
• Open office doors promptly at 8:30 a.m
• Manage high volume of incoming and outgoing mail which includes; packaging, applying postage and routing via multiple mail carrier services. (FedEx, UPS, USPS, etc.)
• Manage multiple conference rooms with scheduling, event set up/tear down, service requests, etc
• Submit work orders to our building management for service or repair; which includes plumbing, temperature control, lighting, broken fixtures, light replacement, and basic maintenance of all the floor’s facilities
• Assist with office events and functions like; birthday events, social office activities, client meetings, training events, corporate service events, and other events as they come up
• Assist the various practice groups with administrative tasks on an as needed basis at peak times of business. (typically during tax season and extension season)
• Assist with BPM training set up and calendar for training rooms
• Seasonal meal ordering. (typically during tax season and extension season)
• Reconcile vendor invoices for manager approval

Front Desk-sfm Resume Examples & Samples

• Verification of Insurance Benefits
• Eligibility and financial responsibility information must be communicated clearly to patients
• New and follow up appointments within the practice

Front Desk-fmx Resume Examples & Samples

• Maintenance of patient's chart
• Billing information
• Assist with Patient Collections
• Consultation appointment referrals
• Ability to maintain a cheerful, positive and respectful attitude

Front Desk / Check Out-raf Resume Examples & Samples

• Opens front doors, lights waiting room, place newspapers and prepares for patients
• Routes clinical questions and emergency calls to clinical staff or physician according to established policy
• Takes appropriate messages for physicians or employees including the patient’s/person' s name, phone number, company name (if applicable), date and time of call and nature of call. Uses EMR or voice mail when applicable
• Schedules patient appointments according to established guidelines. Gives directions to the office to new patients. Verify participating insurance plans, appropriate referral authorization, and appropriate co-payment. Calls patients for physician schedule changes. Reschedules patients as required and updates practice computer schedule
• Calls each no-show patient, noting this in the patient's chart. Mail a note to any patient who cannot be contacted. Create a Failed Appointment encounter in Meridian EMR and send to the physician. (Indicating the reason for the no-show.)
• Schedules patient injections and blood draws on nurse schedule as requested
• Obituaries-Check in Misys/Companion, HealthPort, Medical Manager and Intergy. Cut out and tape on white sheet of paper. Have doctor sign and give a copy to the billing office. Make sure all appointments are cancelled. Change account status to "deceased" in the PM system along with the date. Change the patient chart status to inactive in the Meridian EMR. Check Charting Plus and change to "deceased" status
• Forward phones at the end of the day to answering service. Phones are to be taken off the answering service at 8:00am every morning
• Six months to one year experience as a medical receptionist desired. Excellent organizational skills, detail oriented, and pleasant customer service personality
• Will escort patients to the exam room and prepare them for their visit with the physician
• Medical Coding
• 1+ year experience as medical receptionist preferred for this busy office

Front Desk-urology Resume Examples & Samples

• Calls patients to confirm appointments 2 business days prior to the appointment. Remind patients to bring medication list with name, dosage, and number of times per day as well as new patient paperwork
• Prepares new patient packets and mails to new patients
• Obtains new patient information form and medical history form for all new patients. Reviews these for completeness and requests any missing information. Verifies patient insurance information. Copy insurance card (front and back). Obtains patient photo for the EMR. Enters patient into computer, checking demographics, referring doctor, pharmacy, financial type, and insurance for accuracy
• Files all medical records. Forward reports as necessary to the clinical staff
• Sorts and distributes faxes to physicians and staff
• Obtain medical records prior to the patient appointment. Forward requests for Medical Records to the physician for approval. Copy medical records as requested. There is no charge when sending the records to a referring physician. Patients requesting a copy of medical records will pay when they pick up the copies of the record. Provide billing information to the Billing Office for all other requests
• Forward phones at the end of the day to answering service. Phones are to be taken off the answering every morning

Front Desk-temporary Resume Examples & Samples

• Patient Contact and Care
• Daily chart prep will include identifying patient financial responsibility for each visit and any outstanding balances due. Collections per company policy
• Assist with patient questions regarding billing and insurance payments
• Must be able to take complete and accurate messages, delivered in a timely fashion
• Enter all word codes into medical management system per company policy and procedures

Front Desk-es Resume Examples & Samples

• Answers telephones. Gives information about the practice within the limits of practice policy
• Collects co-payments, deductibles, and patient balance as indicated by insurance card and computer billing system. Enters charges into billing system
• Maintains copies of all patient paperwork and replenishes supplies as needed
• Count petty cash and batch credit card machine
• Clean lobby at the end of the day and lock doors
• Six months to one year minimum experience as a medical receptionist desired. Excellent organizational skills, detail oriented, and pleasant customer service personality
• Good telephone and communication skills are necessary
• Knowledge of Medical Terminology is required
• Must be able to type and perform order entry on HIS System, as well as retrieve information
• Must possess general clerical skills, as well as good communication and organizational skills
• Must possess communication skills as necessary for contacts with patients, and family members of infant through geriatric age groups
• Radiology experience preferred

Front Desk Specialist AMG Resume Examples & Samples

• Performs complete Health System registration if indicated
• Proficient in all software programs required to adequately perform duties
• Demonstrate ability to establish priorities, being flexible and readily adjusting to change
• Able to work independently with minimal direct supervision
• Previous experience in physician office and medical terminology preferred

Front Desk Agent HOA Resume Examples & Samples

• Welcomes owners and guests, solves minor problems, and ensures owners and guests have a great stay
• Answer incoming calls and routes them accordingly in a timely, professional and polite manner. Take messages as required and delivers accordingly
• Handles all paging and radio communications professionally
• Solves owners and guest-related problems within scope of authority
• Makes owners and guest reservations when required
• Communicates general information about the resort to owners and guests effectively and politely
• Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in an stay over guests in the an effective manner
• Maintains the residents front lobby area, ensuring cleanliness at all times
• Maintains record of calls placed and toll charges
• Maintains supply of informational brochures, flyers, and maps for owners and guests requests
• Performs clerical duties, such as typing, proofreading, and sorting mail
• Receives, screens, routes and responds to incoming telephone calls
• Takes accurate messages and ensures timely delivery
• Performs additional clerical duties as assigned
• Minimum Qualification: Six months of experience working in a customer service role. Six months of experience using a computer keyboard
• Preferred Qualification: Experience working with a healthcare or hospitality environment

Front Desk Showroom Coordinator Resume Examples & Samples

• Enthusiastically greet all customers entering the showroom
• Effectively communicate appointment policy
• Prepare literature packages
• Manage central appointment book
• Manage customer job folders
• Maintain bid follow-up system
• Address “Thank You” cards for whole house selections
• Manage sign-in book
• Answer incoming showroom calls
• Assist with showroom administrative duties as time permits
• Maintain literature levels

Front Desk Admissions Resume Examples & Samples

• Opening and/or closing the Center Admissions area
• Greeting patients/visitors in a professional, courteous and helpful manner
• Verify patient demographic and insurance information and update and/or scan as necessary
• Generate surgical charts on a regular basis for future scheduled appointments
• Demonstrate good judgment in handling patient encounters and safeguarding confidentiality
• Punctuality and ensuring coverage of Admissions at all times while patients are present
• Maintain a cooperative working relationship with all and handle difficult situations tactfully
• Answer incoming phone calls and monitor incoming faxes
• Handle Admissions refreshment area and order staff catering
• Willingness to cross-train in all administrative areas for coverage
• Demonstrate flexibility, accept change, and perform other duties as necessary
• Personable team player, able to prioritize duties, pay attention to detail, and multitask
• Computer/keyboarding proficiency required, including pproficiency in Excel and Word
• Strong interpersonal communication and problem solving skills
• Medical field experience strongly preferred, surgery center and/or HST experience a plus
• Remaining with the Physician at all times in the exam room unless asked to step out or sent to schedule a study
• Assisting the Physician in all aspects of the patient's initial consultation, and
• Weekly status checks
• Any emergency visits that are needed
• Scheduling and follow-up on all diagnostic studies that are ordered including proper documentation and obtaining Physician's signature on test results
• Responsible for acquiring results and notifying said results on all interim reports to the Physician and then to chart
• Charting information of patient progress on weekly status check sheets and scuts and providing copies of notes (scut) to the Front Desk Receptionist in the applicable office
• Drawing of blood for various lab tests that are sent out in applicable office and following up on results of lab including obtaining Physician's signature on test results
• Attending annual OSHA/Biomedical update meetings and application in the clinical setting of the updates
• Documentation of medications that the patients are currently taking, and document any new medications prescribed by our Physicians while under our care to include the name of the medication, dose and amount prescribed, Physician prescribing, instructions, date and Nurse's initials
• Documentation of any samples given to patient
• Responsible for charting patient's vital signs, initial weight, and all follow-up weights
• Verifying that the allergy sticker is complete
• Once aware, responsible for reporting or verifying all patient problems and reporting to appropriate personnel
• Maintain HIPAA rules and regulations as it applies to patient privacy
• Maintain open communication with front desk, Physician and office staff as it applies to
• Patient add-ons
• Patients on treatment breaks
• Changes in treatment plan
• Maintain licenses, if applicable
• Strong communication skills (both verbal and written)
• Professional and reliable
• Demonstrates care and compassion in dealing with patients
• Minimum of 1 year experience as a Medical Assistant
• Experience in Urologypreferred, but not required
• When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must be adhered to at all times. Any safety issues must be brought to the attention of the Property Manager immediately
• Responds to emergency situations in a timely and efficient manner within two hours of notification
• Reports all complaints/issues to The Director of Operations/Front Desk Coordinator
• May be assigned other duties and responsibilities as required
• Previous reception and/or service center/customer service experience in a healthcare setting
• Ability to multitask and manage multiple lines and issues at once, while maintaining a positive attitude and excellent customer service
• Knowledge of insurance payors including federal, state and private health plans
• Experience with authorizations, managing multiple lines, collecting copays, and completing registrations
• Experience with related systems: PCIS, IDX, EPIC

Front Desk Brokerage Administrator Resume Examples & Samples

• Answer telephone using switchboard in a courteous, efficient and professional manner, routing all calls proficiently
• Learn Marcus & Millichap executives’ names and office locations, and extend hospitality to executives upon office visits and phone calls
• Supply appropriate information to callers, relaying messages
• Gain and display knowledge on a weekly basis of all regional office property listings and advertised properties ensuring calls are routed to correct agent
• Greet and announce visitors in a courteous, professional manner, offering refreshment to each visitor
• Using iMpact, data entry of new listings into MNet, create paper listing files and work with Operations Manager to activate new listings in a timely manner
• Cross-trained on all back office brokerage tasks
• Maintain a billing system for agent ad reimbursement as directed by Operations Manager
• Send and receive information via Outlook (email) as well as distribute any additional information through hard copies in Agent/Staff in-boxes
• Maintain cleanliness and organization of the kitchen, reception and conference room areas before and after each meeting, as well as at opening and closing of office. Work with Brokerage Staff to keep all office areas neat, clean and organized
• Maintain a conference room schedule, reserving rooms for client meetings and various presentations
• Keep monthly inventory on all office and coffee supplies and place necessary supply orders on a regular basis, keeping costs in check
• Handle any errors in shipments and deliveries, working with the Operations Manager to find best solutions
• Process daily mail and faxes (incoming & outgoing) and possible agent mass mailings in a confidential manner. Keep fax machines supplied with paper and toner and prepare the machine on Friday for weekend use
• Update office roster(s), verifying new agent or staff information with Operations Manager
• Update the Marcus & Millichap Lobby Book with new inserts from the Communications Dept
• Perform other duties as assigned by Operations Manager or Regional Manager
• Manage postage machine and check fund balance weekly as you process bulk mailings
• Proficient in Microsoft Office 2016
• Strong organizational skills, written and verbal skills and attention to detail
• Self motivated - performs with little direction - desire to progress to higher level staff positions
• Desire to bring out the best from a variety of personalities
• Professional front office appearance, dress and demeanor
• High School Education a must; degree preferred

Front Desk Agent / Guest Services Resume Examples & Samples

• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Must be 18 years or older
• Must possess basic computer skills, i.e. Word, Excel, etc

Lead Front Desk Assoociate Resume Examples & Samples

• Model exceptional customer service skills for the entire clinic staff to emulate
• Set the tone and culture for the front desk team
• Responsible for maintaining a positive work environment by fielding front desk associate challenges and facilitating solution oriented discussions
• Mentor front desk associates in a respectful and honest manner; effectively communicating and helping to create “habits of success” in all duties including membership sales
• Facilitate communication between the front desk staff, Estheticians, Massage Therapists and management
• Inventory of clinic supplies
• Coordinate, organize and facilitate training with front desk associates as needed including new hires
• Lead Front Desk Associates will not be responsible for, or have authority in disciplinary issues
• Attend required meetings and trainings
• Work to resolve customer service issues as needed
• Promoting the Wellness Program
• Ability to identify areas for technical improvement for all Front Desk Associates
• Ability to train and mentor
• Ability to close membership sales
• Effective communication and listening skills
• Interpersonal relationship skills
• Emotional intelligence
• Possess basic math and cash handling experience
• Work a minimum of 30 hours a week

Guest Services / Front Desk Resume Examples & Samples

• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment
• Balances and drops receipts according to accounting specifications
• Provides guests with information about the facility, services, and amenities
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested
• Assigns guest rooms to housekeepers, inspects rooms
• Fields and resolves guest complaints or escalate for resolution to appropriate department
• Assists guests in emergency situations
• Maintains adequate supplies and functional equipment at the Front Desk
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty

Rep-front Desk Resume Examples & Samples

• Greets guests and provides appropriate assistance and information
• Minimum Qualification: Six months of experience working in a customer service role
• Minimum Qualification: Six months of experience using a computer keyboard
• Preferred Qualification: Ability to stand for long periods of time, frequent walking, ability to push over 50 lbs and occasional bending and stooping

Kirkwood Lodging Front Desk Agent Resume Examples & Samples

• Preserve quality of Homeowner and Guest experiences
• Consistent and accurate communication with Housekeeping department
• Pre-arrival and ongoing Guest contact/communication
• Reporting and following up on all guest issues & maintenance requests
• Respond to guest and owner inquiries via email & telephone
• Book Lodging Reservations via telephone & email
• Concierge Duties
• Assist Management as need

Front Desk Early Shift Resume Examples & Samples

• Greet patients and the public in a pleasant and professional manner
• Verifies information in the computer is correct
• Prepares chart for clinical staff
• Collects fees from patients
• Organizes paperwork for the next day
• Cross trains in other Business Office areas
• Minimum 2 years of hospital or medical office experience
• Must be able to communicate verbally and non-verbally in a professional way
• Ability to prioritize and use time wisely to meet high-paced demand
• Show a genuine desire to work and improve the surgery center as a whole
• Professional appearance
• Must demonstrate excellent phone etiquette and exceptional customer service skills
• Creole a plus

Welcome Center Front Desk Fall-work Study Resume Examples & Samples

• Hardworking
• Independent

Front Desk Guest Services Associate Resume Examples & Samples

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Decision-Making
• Customer Service Orientation

Reservations / Front Desk Agent Resume Examples & Samples

• Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner
• Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit
• Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible
• Collaborate with the Sales Department concerning group bookings
• Act as the initial guide for the guest and their experience
• Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency

Front Desk / Administrative Asst Resume Examples & Samples

• Welcome visitors by greeting them in person or on the phone
• Route calls to appropriate department or staff member
• Answering or referring inquiries about the company
• Cater to visitors by promptly acknowledging their presence and reason for business, as well as offering/providing refreshments
• Take and relay messages accurately and effectively to the necessary staff member in a timely manner
• Responsible for assisting the Business Manager with business office duties as assigned by the Business Manager
• Assisting the Business Manager with Corporate requests
• Assist with the maintenance of all files including those related to leases and contracts for the market
• Assist with monitoring and administration of all trade accounting functions
• Responsible for assisting as needed for the monthly financial close and submission of information to the Corporate office by stated deadlines
• Work closely with Business Manager to ensure adherence to the various components of the Company’s internal accounting controls and policies, including but not limited to; revenue recognition, cash control, credit and collections, and employee compensation
• Assist with maintenance of the EEO program, FCC related reports and hiring procedures
• Assist Market Manager and other department heads as requested by the Business Manager
• 1 plus year of administrative or receptionist experience
• Savvy at problem solving and prioritizing
• Proficient in aspects of accounting

VNA Front Desk Admin Asst Resume Examples & Samples

• High school or equivalent required. Associate’s degree preferred
• 1-3 years secretarial experience – healthcare preferred
• Some financial background a plus

Front Desk-pug Resume Examples & Samples

• Greets all incoming patients. Directs patients to sign-in sheet. Places encounter form with new patient/established patient forms in appropriate location for the nurse to retrieve. Notifies appropriate nursing staff as patient arrives
• Old patient information must be verified. Verify address, telephone number insurance status, medical history and medications. Update computer as needed. Obtains patient insurance card. Verifies insurance company, group #, policy #, and mailing address for claims. Updates computer information. Places a copy of the card (front and back) in the chart if the information is new. Verifies patient demographic information and updates computer system. Provide patient privacy policy as needed to update chart
• Distributes faxes and maintains fax supplies and equipment. Puts ordered supplies in appropriate storage areas
• High School graduate. Certificate or diploma in medical office administration preferred
• Maintains schedules and timesheets/cards for payroll purposes
• Keeps track of activity logs, incident reports for the Manager's review
• Provides training for all new hires assigned to property
• Forwards vacation and day off requests to Front Desk Coordinator for approval
• Assists in investigations, tape/log reviews for any unusual incidents

Vanc Coordinator, Front Desk Resume Examples & Samples

• Greets, screens, registers, schedules and discharges patients in a prompt, pleasant and helpful manner
• Provides timely & accurate information to management, physicians, & team members
• Books, coordinates and reschedules patients appointments. Relays necessary messages to staff
• Verifies necessary demographic information and records in patient medical record
• Collect co-pays and document appropriately
• Maintains and updates current information on schedules ensuring that patients are scheduled properly and appointments are confirmedFollow up phone calls to all patients that missed appointment and reschedule as appropriate
• Answers telephone, screens calls, takes messages and provides information
• Assembles patient charts for next day visit. Updates profile on all patients
• Verifies medical insurance coverage and documents benefit information
• Oversees waiting area, coordinate patient movement, reports problems or irregularities
• Acts as a patient relations representative by answering patient inquires either in person or on the telephone within the limits of his/her knowledge and medical practice policies,
• Coordinate scheduling of new patients with referring physician and patient. Mail out new patient package prior to appointment
• Maintains computer files and assists in establishing office systems,
• Performs other tasks as requested

Related Job Titles

• • Managed and resolved over 300 guest complaints and inquiries per month, resulting in better guest satisfaction.
• • Initiated the introduction of a guest grievance redressal system which reduced complaint response time by 35%.
• • Coordinated with various hotel departments to enhance the guest experience through complementary offerings and services.
• • Managed the smooth functioning of the front desk and resolved any operation issues, contributing to better workflow.
• • Processed an average of 200 check-ins and check-outs per day, maintaining efficiency and speed.
• • Led a team of 10 members, fostering a collaborative work environment, resulting in increased team productivity and morale.
• • Efficiently managed approximately 500 guest interactions per week, ensuring quick and accurate responses.
• • Coordinated with other team members to ensure optimal customer service standards.
• • Recognized for consistently maintaining a positive attitude while handling customer interactions.

5 Front Desk Agent Resume Examples & Guide for 2024

When crafting your front desk agent resume, ensure that you showcase your exceptional communication skills. Recruiters are looking for individuals who can interact professionally and engagingly with guests. Highlight your proficiency in multiple languages, if applicable, as this is highly valued in a front desk agent role. Your resume should also reflect your ability to handle reservations and check-in software efficiently.

All resume examples in this guide

Resume Guide

Structuring your front desk agent resume to engage recruiters.

Designing your front desk agent resume experience to grab recruiters' attention

Decoding the essence of your front desk agent resume: hard and soft skills

Detailing your education and top front desk agent certifications on your resume, choosing the right front desk agent resume summary or objective, how to include other relevant sections for your front desk agent resume, key takeaways.

One challenge faced by Front Desk Agents when crafting their resumes is articulating their customer service skills in a quantifiable way that demonstrates their positive impact on guest satisfaction and business operations. Our guide can assist with this issue by offering specific tips and examples of how to frame these skills effectively, turning seemingly mundane daily tasks into compelling indicators of performance and potential value to prospective employers.

Our front desk agent guide will help you perfect your resume by explaining you how to:

• Alight your front desk agent resume with the role you're applying for ensuring it will be read by the applicant tracking system.
• Tailor your specific front desk agent experience to get the attention of recruiters.
• List your relevant education to impress hiring managers.
• Discover job-winning front desk agent professional resume examples to inspire writing yours.

Recommended reads:

• Hotel Front Desk Receptionist resume
• Front Desk Medical Receptionist resume
• Front Desk Coordinator resume
• Senior Property Manager resume
• Physical Therapist Assistant resume

The presentation of your front desk agent resume is crucial.

Is it easy to read and well-organized? Does it have a logical flow?

Avoid overwhelming recruiters with a cluttered document. Instead, follow these best practices to ensure a consistent resume format :

• Include a header in the top third of your front desk agent resume for easy contact and quick access to your professional portfolio or LinkedIn profile.
• In the experience section, start with your most recent role and detail your career in a reverse-chronological order .
• Unless specified, submit your resume as a PDF to maintain its layout. Some companies might request other formats.
• If you're applying for a senior position and have over a decade of relevant experience, a two-page front desk agent resume is acceptable. Otherwise, aim for a single page.

Upload your resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Your resume will likely be processed by an Applicant Tracking System (ATS). Ensure your header, summary, or objective incorporates essential skills required for the role.

The five (plus) definite sections your resume for a front desk agent job should include are:

• Header with your headline, contact details, and/or a preview of your work
• Summary (or objective) to pinpoint how your success aligns with the role
• Experience with bullets of your most relevant achievements in the field
• Skills to integrate vital job requirements (both technical and personal)
• Your further dedication to the field, showcased via relevant higher education and/or certifications

What recruiters want to see on your resume:

• Experience in customer service roles: Recruiters often prioritize experience in similar roles where the candidate demonstrated excellent customer service skills.
• Proficiency in using front desk software: Knowledge of specific reservation or property management systems can elevate a candidate's application.
• Communication skills: Front Desk Agents interact with guests frequently, requiring stellar communication skills, both verbal and written.
• Multilingual ability: Being able to communicate in multiple languages is a big plus for Front Desk Agents, especially in locations with diverse clientele.
• Problem-solving skills: The ability to independently handle and resolve guest issues or complaints is highly valued in this role.
• How to Use Resume Lines
• Resume in PDF or Word

Designing your front desk agent resume experience to grab recruiters' attention

For the front desk agent position, it's crucial to show how your expertise matches what they're looking for.

Your resume experience section can be a game-changer. Ensure you:

• Feature roles most relevant to the front desk agent job you're targeting.
• Avoid diving too deep into ancient history - unless what you did a decade ago is super relevant to the front desk agent role.
• Structure each bullet to first describe what you did, followed by the skills you utilized, and then the impact of your efforts.
• Quantify your achievements with numbers, possibly highlighting the broader impact on the organization.
• Emphasize transferable skills - those you've gained in past roles that could be valuable in your new role. This showcases your unique professional value.

Crafting the experience section doesn't mean detailing every job you've ever had. Check out the front desk agent resume samples below to see how top professionals present their experience.

• Provided exceptional customer service to guests, ensuring a positive experience throughout their stay.
• Managed check-in and check-out processes efficiently, resulting in reduced wait times and improved guest satisfaction.
• Resolved guest complaints and concerns promptly while maintaining professionalism and diplomacy.
• Collaborated with other departments to coordinate guest requests, such as room service, housekeeping, and maintenance.
• Maintained accurate records of guest interactions and transactions using the hotel management software.
• Assisted in training new front desk staff on procedures and policies.
• Contributed to achieving high occupancy rates by effectively promoting hotel amenities and upselling room upgrades.
• Coordinated group reservations and ensured smooth handling of large guest arrivals.
• Participated in monthly team meetings to discuss areas for improvement and share best practices.
• Received multiple positive reviews and commendations from guests for outstanding service.
• Welcomed guests warmly and assisted with their inquiries, providing information about hotel facilities and local attractions.
• Managed a high volume of incoming calls and directed them to the appropriate departments.
• Processed guest payments accurately and efficiently, ensuring billing accuracy.
• Organized and maintained the front desk area, including managing reservations and updating guest information.
• Assisted in coordinating events and conferences held at the hotel, ensuring smooth execution and guest satisfaction.
• Implemented a new digital check-in system, resulting in reduced paperwork and faster check-in process.
• Collaborated with the sales team to promote special packages and offers, resulting in increased revenue.
• Received Employee of the Month award twice for exceptional performance and dedication.
• Assisted in training new front desk staff on customer service techniques and hotel procedures.
• Researched and resolved billing discrepancies, resulting in improved financial accuracy.
• Greeted and checked-in guests efficiently, ensuring a seamless arrival experience.
• Managed guest requests and inquiries, providing personalized recommendations for local attractions and dining options.
• Handled cash transactions and maintained accurate records of financial transactions.
• Collaborated with the housekeeping team to ensure rooms were prepared according to guest preferences and hotel standards.
• Implemented a customer feedback system, resulting in improved guest satisfaction ratings.
• Assisted in organizing and coordinating large-scale events, including weddings and corporate conferences.
• Provided administrative support to the hotel management team, including scheduling appointments and managing correspondence.
• Developed a comprehensive training manual for front desk procedures, facilitating smooth onboarding of new employees.
• Contributed to cost-saving initiatives by optimizing inventory management and reducing waste.
• Received Certificate of Excellence from TripAdvisor based on consistently positive guest reviews.
• Managed guest arrivals and departures, ensuring efficient processing and delivering a warm welcome to guests.
• Responded to guest inquiries regarding hotel services, local attractions, and transportation options.
• Maintained accurate room availability information, maximizing occupancy rates.
• Coordinated with the concierge to arrange special requests, such as restaurant reservations and spa appointments.
• Implemented a customer loyalty program, resulting in increased repeat bookings.
• Assisted with the coordination of VIP guest services, ensuring personalized attention and satisfaction.
• Created and updated guest profiles in the property management system, ensuring accurate and detailed guest information.
• Supported the sales team by providing sales leads and participating in site visits with potential clients.
• Developed and conducted training sessions on customer service best practices for front desk staff.
• Received Employee of the Quarter recognition for outstanding performance and dedication.
• Managed all front desk operations, overseeing a team of front desk agents and ensuring smooth workflow.
• Utilized advanced hotel management software to streamline check-in and check-out processes, resulting in reduced wait times.
• Implemented a guest relationship management system, enhancing personalized guest experiences and increasing guest loyalty.
• Collaborated with the revenue management team to optimize room rates and maximize revenue.
• Led the implementation of contactless check-in/out procedures, ensuring enhanced safety measures during the COVID-19 pandemic.
• Developed and delivered comprehensive training programs for front desk staff, focusing on improving guest interactions.
• Analyzed guest feedback and survey data to identify areas for improvement and implement corrective actions.
• Coordinated with the housekeeping department to ensure rooms were promptly cleaned and prepared for new arrivals.
• Achieved a 15% increase in upselling revenue through effective promotion of room upgrades and hotel amenities.
• Received Manager of the Year award for exceptional leadership and contribution to guest satisfaction.
• Provided courteous and efficient service to guests, addressing their inquiries and resolving any issues promptly.
• Managed online and phone reservations, ensuring accuracy and excellent follow-up communication with guests.
• Implemented a guest loyalty program, resulting in increased repeat bookings and positive word-of-mouth referrals.
• Coordinated with the housekeeping team to prioritize room assignments and ensure timely guest check-in.
• Assisted in organizing and executing promotional events, resulting in heightened brand visibility and increased occupancy rates.
• Utilized social media platforms to engage with guests and promote hotel services and special offers.
• Conducted competitor analysis to identify market trends and implement strategies to maintain a competitive edge.
• Supported the sales team by providing up-to-date information on room availability and rates for potential clients.
• Contributed to the improvement of front desk operations by implementing efficient administrative procedures.
• Received Employee Recognition Award for outstanding dedication and commitment to guest satisfaction.
• Welcomes guests warmly, providing personalized recommendations for local attractions and dining options.
• Handles guest check-in and check-out processes efficiently, ensuring a seamless arrival and departure experience.
• Manages a high volume of incoming calls and emails, responding promptly and addressing guest inquiries.
• Processes guest payments accurately and maintains detailed records of financial transactions.
• Collaborates with other departments to fulfill guest requests and resolve any concerns or issues.
• Utilizes advanced hotel management software to manage reservations effectively and update guest information.
• Provides training and guidance to new front desk staff, ensuring compliance with hotel procedures and exceptional customer service.
• Assists in coordinating special events and functions held at the hotel, ensuring smooth operations and guest satisfaction.
• Maintains a high level of professionalism and diplomacy when handling challenging situations or guest complaints.
• Receives regular positive feedback from guests for excellent service and attention to detail.
• Greets and checks-in guests promptly, providing information about hotel amenities and local points of interest.
• Answers phone calls and assists with guest inquiries, resolving issues effectively and maintaining a friendly demeanor.
• Processes guest payments accurately and handles cash transactions following established procedures.
• Collaborates with housekeeping to ensure rooms are clean and prepared according to guest preferences.
• Updates and maintains guest profiles in the property management system, ensuring accurate records.
• Participates in monthly team meetings to discuss operational improvements and share best practices.
• Assists in training new front desk staff on procedures and delivering exceptional customer service.
• Coordinates group reservations, ensuring smooth handling of large guest arrivals and departures.
• Maintains a professional appearance and behavior, upholding the hotel's standards of service excellence.
• Recognized by management for consistently exceeding performance targets and receiving positive guest feedback.
• Managed front desk operations, overseeing a team of front desk agents and ensuring efficient workflow.
• Implemented a customer relationship management system, optimizing guest interactions and personalizing guest experiences.
• Collaborated with the sales and marketing teams to develop targeted promotional campaigns and increase bookings.
• Conducted regular training sessions on customer service and operational procedures for front desk staff.
• Monitored and analyzed key performance indicators to identify opportunities for improvement and implement strategies.
• Handled guest complaints and concerns professionally, resolving issues to ensure guest satisfaction.
• Coordinated with other departments to fulfill guest requests and ensure a seamless experience throughout their stay.
• Implemented cost-saving measures by optimizing inventory management and reducing waste.
• Received Employee of the Year award for exceptional leadership and dedication to delivering outstanding service.
• Developed and implemented new policies and procedures to enhance efficiency and streamline operations.
• Provided friendly and efficient service to guests at check-in and throughout their stay, ensuring a positive experience.
• Assisted with managing front desk operations, including handling reservations and coordinating guest requests.
• Responded to guest inquiries and resolved issues promptly and professionally.
• Processed guest payments accurately and maintained detailed records of financial transactions.
• Collaborated with housekeeping to prioritize room assignments and ensure rooms were cleaned and prepared on time.
• Participated in cross-training programs to expand knowledge of hotel operations and support other departments when needed.
• Utilized the property management system to manage reservations, update guest information, and track room availability.
• Supported the sales team by providing information on room rates, availability, and special packages.
• Assisted in training new front desk staff on procedures and delivering exceptional customer service.
• Received multiple commendations from guests for exceptional service and attention to detail.

Quantifying impact on your resume

• Include the number of guests you've assisted daily or monthly to show your ability to handle high-volume workloads.
• Document the percentage of customer satisfaction ratings or feedback scores you've achieved to demonstrate your commitment to service quality.
• State the amount of money you’ve handled per shift if you're responsible for cash handling, to showcase your accountability and trustworthiness.
• Mention the size of the team you worked with or supervised, indicating your collaborative or managerial abilities.
• Note the number of reservation systems you are proficient in to emphasize your technical skills and adaptability.
• Highlight any improvements in booking rates or occupancy percentages during your tenure to reflect your contribution to business growth.
• Quantify any cost-saving initiatives you were part of, such as reducing supply costs by a certain percentage, to display your financial acumen and efficiency.
• List the volume of calls or inquiries you processed daily or weekly, emphasizing your capabilities in communication and problem-solving.

Strategies for candidates with limited resume experience

Lack of extensive experience doesn't mean you can't make a strong impression. Here's how:

• Thoroughly understand the role's requirements and reflect them in key resume sections.
• Highlight transferable skills and personal attributes that make you a valuable candidate.
• Use the resume objective to articulate your growth vision within the company.
• Emphasize technical alignment through relevant certifications, education, and skills.

Remember, your resume's primary goal is to showcase how you align with the ideal candidate profile. The closer you match the job requirements, the higher your chances of securing an interview.

• Resume Without Work Experience
• Resume Job Description

Remember, the experience section isn't just about traditional roles. It's a space to highlight all professional learning, whether from internships, contract roles, research projects, or other relevant experiences. If it's added value to your skill set for the front desk agent role, it deserves a mention.

Every job description communicates the desired hard and soft skills. These skills are the backbone of your application.

Hard skills are your tangible, technical proficiencies, often validated through certifications or hands-on experience. On the other hand, soft skills reflect your interpersonal abilities and how you navigate diverse work environments.

To effectively spotlight these skills on your resume:

• Create a distinct section for technical skills, listing the most relevant ones for the job.
• Highlight your strengths by weaving in achievements that underscore specific skills.
• Strike a balance between hard and soft skills to present a well-rounded profile.
• If multilingual, include a language proficiency section, emphasizing the interpersonal advantages it brings.

Stay tuned for a deep dive into the most in-demand hard and soft skills in the industry.

Top skills for your front desk agent resume

Basic Computer Skills

Customer Service Knowledge

Phone Etiquette

Booking and Reservation Management

Cash Handling Experience

Knowledge of Property Management Systems

Data Entry Skills

Administrative Support

Multitasking Ability

Knowledge of Local Area/Attractions

Communication Skills

Problem-Solving Abilities

Attention to Detail

Time Management Skills

Customer Service Orientation

Interpersonal Skills

Flexibility

Professionalism

If you're in the process of learning a pivotal skill for the role, mention this on your resume. It demonstrates initiative while maintaining transparency.

Your education section can reflect a variety of skills and experiences relevant to the position.

• List post-secondary qualifications, noting the institution and duration.
• If you're currently studying, mention your expected graduation date.
• Exclude qualifications unrelated to the role or industry.
• If relevant, delve into your educational background, especially if it was research-intensive.

Including both relevant education and certifications on your front desk agent resume can set you apart. It not only showcases your qualifications but also your commitment to the profession.

When listing these on your front desk agent resume, make sure to:

• Highlight degrees and certificates relevant to the role.
• Mention the awarding institution for credibility.
• Include the start and end dates, or if the education/certification is ongoing.
• If relevant, incorporate a few keywords from the job advert within the description of the certification or degree.

If you have additional certifications not directly related to the role, consider placing them towards the end of your resume. This way, they can be viewed as personal interests rather than core qualifications.

For a quick update, check out our list of popular front desk agent certifications curated by the Enhancv team.

Best certifications to list on your resume

If you have basic certificates, place them in the skills or experience section. This saves space for high-demand industry certificates.

• Expected Graduation Date Resume
• Activities Resume for College

The top section of your resume is pivotal. It should encapsulate your alignment with the job, your unique skill set, and your professional expertise.

Both the resume summary and resume objective can serve this purpose:

• Use the resume objective to spotlight your current achievements and future aspirations. Highlight how you envision your growth in the prospective role.
• Opt for the resume summary to succinctly present your most relevant professional highlights. Aim for brevity, ideally within five sentences.

Ultimately, these sections offer a glimpse into your professional persona and the unique value you bring.

Resume summary and objective examples for a front desk agent resume

• Bringing over 10 years of experience in customer service with a focus on hospitality, proven track record of enhancing customer satisfaction by 25%. Expert at leveraging communication skills and displaying professionalism while liaising between guests and staff.
• Experienced management professional transitioning to Front Desk Agent role; strong expertise in operational efficiency and team leadership. Achieved a 15% increase in productivity through process optimization in previous role.
• Highly skilled software developer with 7 years' experience, seeking to apply problem-solving skills and technological proficiency to a Front Desk Agent position. Credited with developing an award-winning scheduling platform that increased efficiency by 30%.
• Former retail store manager adept at multitasking and delivering superior customer service, driven to bring these skills to a Front Desk Agent role. Known for improving sales performance by 20% in previous role.
• Aspiring Front Desk Agent with a freshly earned degree in Hospitality Management, eager to utilize academic knowledge in real-world settings. Highly committed to providing top-notch service and creating memorable guest experiences.
• Recent graduate passionate about stepping into the hospitality industry as a Front Desk Agent, aiming to leverage learned customer service skills. Focused on contributing to seamless hotel operations and superior guest satisfaction.

Apart from the standard sections listed in this guide, you have the opportunity to get creative when building your profile.

Select additional resume sections that you deem align with the role, the department, or the company culture.

Here are the ones we recommend:

• Language skills - use a profficiency framework to indicate your aptitude level;
• Hobbies and interests - you can share more about your favorite books or how you spend your time. It's great for culture alignment;
• Volunteering - helps you highlight the causes you care about and hints at people skills you gained such as teamwork, emotional intelligence, and organizational skills;
• Awards - the space for your most prominent front desk agent professional accolades and achievements.

Make sure that these sections don't take too much away from your experience, but instead build up your front desk agent professional profile. You can add them as a second column to your resume, or on a second page.

• Your resume's layout should be both visually appealing and content-rich.
• Emphasize achievements that resonate with the job's requirements.
• Detail your skills, both technical and interpersonal, with real-world examples.
• Ensure the top section of your resume provides a clear snapshot of who you are and what you offer.
• When detailing experience, focus on tasks, actions, and their outcomes.

Looking to build your own Front Desk Agent resume?

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Front Desk Officer Resume Examples

A good resume is an essential tool for job seekers looking for a new job or career change. As a front desk officer, your resume should showcase your skills, qualifications and experience in the field. Crafting a strong and effective resume as a front desk officer can be a daunting task, but with the right guidance and a few helpful examples, you can easily create a document that will get you noticed. In this blog post, we’ll provide you with a comprehensive guide on how to write a winning front desk officer resume, complete with helpful examples and tips.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Front Desk Officer

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly organized and professional Front Desk Officer with 5+ years of experience in effectively addressing customer inquiries, managing equipment inventory, and providing administrative support. Skilled in the operation of front desk applications, proficient in Microsoft Office Suite, and knowledgeable in conducting administrative tasks. Reliable and effective in providing exceptional customer service and ensuring the accuracy of customer information.

Core Skills :

• Exceptional customer service
• Computer proficiency (MS Office Suite)
• Multitasking capabilities
• Inventory control
• Problem solving
• Excellent communication
• Flexible schedule

Professional Experience : Front Desk Officer ABC Company, Anytown, USA (5/2019 – Present)

• Greet and welcome guests upon arrival
• Manage the reception area by providing information and assisting guests
• Answer and direct phone calls
• Maintain equipment inventory
• Ensure the accuracy of customer information
• Process payments, invoices, and other documents
• Provide administrative support to the team

Front Desk Receptionist XYZ Company, Anytown, USA (3/2017 – 5/2019)

• Assisted customers with inquiries and requests
• Performed data entry tasks
• Answered a high volume of incoming calls
• Managed office supplies and equipment
• Ensured the accuracy of customer information
• Created and maintained filing systems
• Delivered outstanding customer service

Education : Bachelor of Arts in Business Administration Anytown University, Anytown, USA (2013 – 2017)

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Front Desk Officer Resume with No Experience

Dedicated and detail- oriented Front Desk Officer with a strong focus on providing excellent customer service. Ability to handle multiple tasks effectively and efficiently while maintaining a friendly, professional demeanor. Experience in data entry, appointment scheduling, phone reception and record keeping.

• Customer Service
• Computer Proficiency
• Appointment Scheduling
• Phone Reception
• Record Keeping
• Organizational Skills

Responsibilities

• Greet visitors and provide a welcoming atmosphere
• Answer incoming calls and direct to the proper person
• Provide administrative and clerical support as needed
• Maintain accurate records and filing systems
• Schedule appointments and manage calendars
• Manage incoming and outgoing mail

Experience 0 Years

Level Junior

Education Bachelor’s

Front Desk Officer Resume with 2 Years of Experience

Dynamic and detail- oriented professional with two years of experience in providing customer service and administrative support. Proven capacity to manage front desk operations and maintain a safe, secure and organized environment. Possess excellent problem- solving and multitasking skills with the ability to prioritize tasks and meet deadlines in a fast- paced and demanding environment.

• Customer service
• Communication
• Office management
• Confidentiality
• Time- management
• Computer literacy
• Record- keeping
• Problem- solving
• Adaptability

Responsibilities :

• Managed daily operations of the front desk, including answering phones, emails, and directing visitors
• Ensured accuracy of information and maintained proper filing systems
• Provided detailed assistance to all visitors and customers
• Monitored, updated, and maintained accurate records and databases
• Assisted with scheduling meetings, conferences, and appointments
• Processed payments, orders, and invoices
• Collected customer feedback to improve services and enhance customer experience
• Developed and enforced security procedures and protocols to maintain confidential data

Experience 2+ Years

Front Desk Officer Resume with 5 Years of Experience

Motivated and results- driven Front Desk Officer with five years of experience in providing administrative support services, customer service, and related clerical duties. Skilled at creating a positive customer experience and performing reception duties in a professional and efficient manner. Possesses strong communication, organizational, and problem- solving skills.

• Phone etiquette
• Attention to detail
• Computer proficiency
• Multi- tasking
• Greeting and welcoming visitors
• Answering and forwarding incoming phone calls
• Distributing incoming mail
• Assisting with administrative tasks such as filing, typing, photocopying and scanning
• Recording and updating visitor and customer information into the system
• Coordinating with other administrative staff to ensure smooth daily operations
• Assisting with ordering office supplies
• Entering data into databases
• Providing customer service support

Experience 5+ Years

Level Senior

Front Desk Officer Resume with 7 Years of Experience

Highly organized and detail- oriented Front Desk Officer with seven years of experience providing excellent customer service and administrative support. Skilled in customer relations, computer applications, and data entry to ensure all customer needs are fulfilled in a timely and professional manner. Possess excellent time management and organizational skills with the ability to handle multiple tasks simultaneously in a fast- paced environment.

• Computer Applications
• Office Administration
• Time Management
• Multi- Tasking
• Conflict Resolution
• Greet visitors and ascertain the nature of their visit
• Answer telephone calls and direct them to the appropriate personnel
• Schedule appointments, take messages, and provide general office support
• Ensure the front desk area is properly maintained, organized and welcoming
• Enter data into computer systems and update information as needed
• Manage mail, faxes and other documents as needed
• Assist in resolving customer inquiries and complaints
• Maintain an up- to- date filing system and logbook
• Assist in maintaining office supplies and equipment

Experience 7+ Years

Front Desk Officer Resume with 10 Years of Experience

A highly motivated and organized professional with over 10 years of experience as a Front Desk Officer. Possesses excellent customer service skills, great attention to detail, and the ability to effectively manage multiple tasks in high- pressure situations. Core skills include data entry, problem solving, communication, and efficient time management.

• Problem Solving
• Attention to Detail
• Greet and provide information to visitors, guests and applicants
• Provide administrative assistance to department heads and managers
• Manage incoming calls and mail
• Schedule, organize and manage meetings, events and travel
• Create and maintain filing systems
• Collect and handle payments and donations
• Prepare and manage documents using office software, such as word processing and spreadsheets
• Maintain and update office supplies inventory
• Monitor security in the office premises
• Receive and sort incoming mail and courier packages
• Ensure all visitors sign in/out in the visitor’s log book

Experience 10+ Years

Level Senior Manager

Education Master’s

Front Desk Officer Resume with 15 Years of Experience

Highly experienced Front Desk Officer with 15 years of experience in efficient customer service and administrative support in multiple industries. Proven track record of excellent communication and problem solving skills. Proven ability to efficiently manage reservations, greeting customers, and collecting payments. Expertise in providing high- quality customer service and building strong relationships.

• Reservation Management
• Front Desk Operations
• Payment Processing
• Greeted customers and provided exceptional customer service.
• Directed customers to the appropriate departments and provided accurate information.
• Processed payments and maintained accurate records of all transactions.
• Assisted in the management of reservations and bookings.
• Organized all necessary paperwork and documents for customer service inquiries.
• Managed customer inquiries and complaints and provided solutions.
• Coordinated with other departments and staff members to ensure timely customer assistance.
• Provided assistance with the daily front desk operations.
• Answered incoming calls and responded to customer emails.
• Maintained records and databases of customers and their requests.
• Ensured compliance with company policies and procedures.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Front Desk Officer resume?

A Front Desk Officer is responsible for greeting guests, answering phones and responding to customer service inquiries. These professionals must be able to work independently, possess strong customer service and communication skills, and a solid understanding of office procedures. A well-written Front Desk Officer resume should include the following:

• Professional summary: A few sentences highlighting your professional experience and relevant skills.
• Work Experience: Include all of your front desk experience, including job titles, company names, dates of employment, and responsibilities.
• Education: Include any relevant educational background, such as a degree in hospitality, business, or customer service.
• Core Skills & Competencies: A list of your strongest skills, including computer literacy, customer service, communication, and problem-solving.
• Other Relevant Experience: Optional, but include any other job experience that is relevant to the role, such as sales, customer service, or receptionist experience.
• Additional Certifications or Training: You may want to include any additional training or certifications you have received.
• Awards or Special Recognition: Include any awards or special recognition you have received for your work.

By including all of the above sections in your Front Desk Officer resume, you can ensure that you stand out from other applicants and demonstrate your qualifications for the role.

What is a good summary for a Front Desk Officer resume?

A Front Desk Officer plays a crucial role in providing customer service and administrative support for an organization or business. The ideal candidate for this type of position should possess excellent customer service, communication and organizational skills, as well as a strong attention to detail. A good summary for a Front Desk Officer resume should include some of the following qualities:

• Exceptional customer service and communication skills
• Professional attitude and appearance
• Ability to multitask and prioritize tasks
• Proficiency with computers and software programs
• Knowledge of office procedures and etiquette
• Ability to handle difficult customers and situations
• Excellent organizational skills and attention to detail
• Ability to work in a fast-paced environment
• Proven track record of meeting customer service goals
• Experience with office equipment and equipment maintenance
• Ability to maintain confidentiality of sensitive information

A Front Desk Officer plays an important role in an organization and it’s essential that your resume reflects your skills and experience in the best way possible. Include any relevant experience, education, and certifications to demonstrate you are the best candidate for the job.

What is a good objective for a Front Desk Officer resume?

A front desk officer is an important role in any organization, as they are often the first point of contact for customers, clients, and visitors. When creating a resume for a front desk officer position, it’s important to have a strong objective statement that will make a positive impression on potential employers. Here are some objectives that can be included in a resume for a front desk officer:

• Work in a customer-facing role to provide excellent customer service
• Utilize excellent interpersonal and communication skills to facilitate a pleasant customer experience
• Efficiently manage the front desk area and all incoming inquiries to ensure a smooth and professional flow of information
• Develop strong working relationships with staff and customers to ensure a friendly, collaborative atmosphere
• Demonstrate a strong commitment to problem solving and customer satisfaction
• Leverage organizational and multitasking skills to maintain the front desk area in a neat and organized manner
• Utilize customer service software and other systems to complete customer inquiries and handle customer requests in an efficient manner
• Demonstrate a professional attitude and effective communication skills to effectively handle customer inquiries
• Work closely with team members to ensure tasks are completed accurately and efficiently
• Take initiative to provide excellent customer service and improve customer experience when necessary.

How do you list Front Desk Officer skills on a resume?

When it comes to crafting a resume, it is important to showcase the skills and qualifications that make you the best candidate for the position of a Front Desk Officer. To list Front Desk Officer skills on a resume, consider the following:

• Ability to manage reception, answer and direct calls, and provide customer service
• Ability to greet visitors and manage their inquiries
• Proficient in a range of computer applications, such as MS Office and other software programs
• Excellent organizational and multitasking skills
• Knowledge of basic office procedures
• Excellent communication skills, both written and verbal
• Outstanding problem-solving and conflict resolution abilities
• Ability to adhere to company policies and procedures
• Strong sense of responsibility and dependability
• Ability to work independently and as part of a team
• Ability to work under pressure and ensure deadlines are met

By highlighting the above skills and qualifications on your resume, you can demonstrate that you have the skills and experience necessary to be an effective Front Desk Officer.

What skills should I put on my resume for Front Desk Officer?

As a Front Desk Officer, you should showcase a number of skills on your resume that demonstrate your ability to handle customer service, administrative and organizational tasks. Your resume should be a reflection of your hard and soft skills, so employers can see that you have the capability to fulfill their needs.

Here are some skills you should consider including on your resume for a Front Desk Officer position:

• Professionalism: Demonstrate your ability to maintain professional behavior and communication with customers, colleagues, and other stakeholders.
• Customer Service: Showcase your customer service skills by emphasizing previous experience dealing with customer inquiries and complaints, as well as your ability to process transactions.
• Attention to Detail: Highlight your attention to detail and accuracy when dealing with customer information or administrative tasks.
• Time Management: Demonstrate your time-management skills by emphasizing your ability to prioritize tasks, manage your workload, and meet deadlines.
• Interpersonal Skills: Showcase your interpersonal skills when interacting with customers, colleagues, and other stakeholders.
• Computer Literacy: Demonstrate your knowledge and experience with various computer programs and software.
• Problem-Solving: Showcase your problem-solving abilities when handling customer inquiries or dealing with difficult situations.

Key takeaways for an Front Desk Officer resume

Front Desk Officers serve as the first point of contact for customers, clients, and visitors in a variety of settings. They typically provide information, answer questions, direct people to the right person or department, and take phone messages. In order to be successful in this role, there are several key takeaways that should be included in a Front Desk Officer resume.

The first key takeaway is to highlight customer service skills. A Front Desk Officer needs to be friendly and professional, with strong communication and interpersonal skills. They should also be able to handle difficult customers and maintain a positive attitude.

The second takeaway is to showcase organizational skills. Front Desk Officers are responsible for maintaining a neat and organized workspace that is readily accessible for visitors or customers. This includes filing paperwork, making sure the lobby and reception area are presentable, and organizing any supplies or materials.

The third takeaway is to emphasize problem-solving skills. Front Desk Officers often need to troubleshoot computer issues, answer complex customer questions, and problem solve with little information.

Finally, it is important to highlight any experience you have in a similar role. Whether you have experience working in a hotel, office, healthcare setting, or other customer service role, be sure to include any past positions on your resume.

By highlighting these key takeaways, a well-crafted Front Desk Officer resume can be used to demonstrate your qualifications and make you stand out from the crowd.

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Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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Front Desk Resume Sample

In this guide, we will provide advice on practically everything that makes up your resume:

• what to write
• where to write it
• info on the different sections
• the key differences between a resume summary and a resume objective
• everything else that will guarantee that your resume will work to your advantage

Moreover, you’ll learn how to fill up your front desk resume sample accordingly if you don’t have much experience. Fresh and new applicant? Don’t worry, there are countless ways to improve your work process.If you're in a rush to get hired, pay for resume services and have it done ASAP. Trust a professional and have your job application completed to the highest standard.

If you are not sure which format to choose, read on top best resume formats on Skillhub.

The US Bureau of Labor Statistics, or BLS, pegs the average front desk salary at $28,080 per year and $13,50 per hour.

Front Desk Resume [Sample] 

Below is how a good front desk resume format should look like. On the other hand, you should always remember to modify your resume sample and cover letter layout for each job application you send out. Focus on what the employer is looking for, and emphasize why you’re the best fit for their requirements. This will ensure you will get your interview. 

[Full Name]

[Email address]

[Phone number]

Resume Summary

Here is a resume summary sample for front desk. Designing your front desk resume based on it is a quick and efficient way to go about your job search. It is pretty generic in terms of recruiters’ requirements but most would be willing to at least give you a chance to see if they want to hire you.

Receptionist with 3 years of prior experience working at [……] Inc. Graduated from XYZ University with a bachelor’s degree in Communications. In-depth knowledge of the corporate environment with a high level of professional dynamism – worked as a receptionist and as a traveling personal assistant for company CEO (substitute). Received Clerical and Administrative Employees (State) Award in 2020.

Work Experience

Corporate Receptionist

July 2019- June 2021

• Handled administrative obligations for the company diligently
• Managed CEO’s calendar and appointments as a temporary substitute PA for 6 months
• Handled communications across departments by managing phone calls, and redirecting clients and new visitors to the right departments
• Helped maintain overall organization, safety, and efficiency for the company by 40%

Key Achievement

● Won Clerical and Administrative Employees (State) Award 

Junior Receptionist 

 January 2018 – June 2019

• Handled the front desk by managing walk-in clients
• Managed phone calls
• Helped with filing and inventory tasks
• Earned the “Junior Employee of the Month” award in March 2018 – only 3 months after employment’s start.

Education & Certifications

●     BA in Communications, XYZ University 2016 – 2018

●     Certified Administrative Professional 2021

• Customer Service
• Time Management
• Staff Management
• Effective Planning
• Interpersonal Skills
• Verbal & Written Communication
• Bookkeeping

We encourage you to explore the following resume examples developed using our:

● write my executive resume service

● Resume editing services online

● CV writing service online

● LinkedIn resume writers service 

We’ve developed them for dozens of professions in all kinds of industries, from customer service to engineering. Moreover, we will keep updating the list each week with new professions and examples.

Resume Objective & Resume Summary

The difference between a resume summary and a front desk resume objective is that a resume summary is mostly used by professionals who have prior work experience and training in their field and are trying to find a new position in the same field. Resume summaries must also include your most important credentials, along with your strongest selling points.

A resume objective is best suited for entry-level job-seekers who don’t have a lot of work experience just yet. It should include a concise explanation of your professional aims and goals. Additionally, you should include the reason behind your job-searching, and even if you don’t have much experience, try to highlight your strongest professional traits for the future interview.

Resume Summary [Examples] 

Wrong example ❌

• Receptionist with 2 years of experience. Able to manage administrative duties, company communications, bookkeeping, and filing. Looking to fill a new and similar position. 

Why is this wrong? It’s too generalized and does not go into more detail. It is better to use the active voice in resume summaries and to highlight your achievements when you are trying to compete with other job seekers on the job market. The wrong resume sample showcases an ‘ok’ but an overall uninteresting type of front desk resume samples.

Right example ✅

• Communicative and diligent receptionist with 4+ years of experience working the front desk. Formerly employed at ABCDE Corp. Boosted company efficiency and customer service satisfaction by 50% in the first year of employment. Managed an average of 50+ walk-in clients daily, while maintaining internal calendars, communications across 7 departments, and record-keeping and filing tasks alone. 

Resume Objective [Examples] 

The front desk resume objective is an integral part of any front desk resume example. Your prior training and experience are not as important here as your goals and aspirations.

• Highly capable worker aspiring to fill a front desk position, but with no prior experience. Very organized, communicative, and a strong problem-solver.

Right example  ✅

• Friendly, and highly organized hard worker in search of filling up a front-desk role, with 1+ years of internship experience as a clerk at Z Corp. Looking to boost the workflow of any company, and ease administrative and clerical processes.

Resume Examples [Experience]

To properly list resume work experience in a front desk sample resume, the most used format lists your most recent work experience/position at the top. Each position should be a separate data entry.

You should include your job title, the company you worked for, the duration of your employment in said company, your duties, experience and you should also include your most relevant accomplishments while working for a given business. The active voice should be employed again for this part of your sample front desk resume.

Entry Level Front Desk Resume [Experience] 

For entry-level front desk employees or ones without any work experience, start by listing internships and responsibilities you assumed during them at the top. An internship can really help in getting more responses from employers. If you don’t have one, try applying for one as soon as you can.

If you haven’t done an internship, and need to create a resume for front desk with no experience – try placing your education section at the top, writing in detail about anything relevant (courses, certifications, projects, voluntary work, part-time jobs), anything that can be leveraged in the field of administrative work.

There is no automation when it comes to this part. Your experience is a highly personal thing. Use reason and common sense to compile a section that best fits a particular job you are applying for.

Entry Level Front Desk [Sample] 

Entry-level work experience sections will need to showcase the most important duties from the previous internship. It needs to show the recruiter why you might add value to their teams. Here are the right and wrong front desk resume examples you can use to create your own. Mind that the ‘wrong’ resume example doesn’t necessarily mean you won’t get hired. But it will significantly lower your chances of acceptance.

Receptionist Intern

● Worked for X company

● Handled assigned tasks

Right sample ✅  

  Receptionist Intern

ABC COMPANY

● Provided customer service for walk-in clients and redirected newcomers to the right departments

● Handled filing, inventory, and bookkeeping

Key Achievement : 

• Assisted 2 advanced receptionists and helped the company’s administrative and customer service operations run smoothly

Education Section: Things that Matter

During the creation of your resume, you can place your front desk education section above the work experience section, and add bulleted and detailed lists of relevant academic achievements, projects, activities, etc. Make sure to take specific job requirements into account. This will help make your front desk resume more attractive.

If you are not sure if you need a cover letter, read on Skillhub premium info:

Google docs cover letter template

What is a cover letter

Cover letter for internal position

Front Desk Resume Examples [Education]  

The next couple of front desk resume samples deal with general stuff that you feel like adding even though they don’t fit into other sections. Depending on front desk requirements you may need to add some special education entries, your previous career achievements or your expected growth in the new position.

 BS in Communications, XXX University

● Received Degree

BS in Communications, XXX University

● Received award for helping University as a volunteer staff member for front-desk operations, and signing up as library clerk assistant 

● Head of class in Organizational Communication

If you have no experience, read on how to write a resume with no experience .

Skills on a Resume for Front Desk        

Show off front desk resume skills relevant to being a front desk career field employee (hard skills), but add skills that show your value as a person as well (soft skills). Remember to list the most relevant skills in your front desk resume sample each time you apply for one.

Front Desk Resume Examples [Skills]

Skills you can list down:

• Hard Skills: scheduling time and staff, filing, bookkeeping, data entry, CRM software, phone systems, invoicing, inventory management
• Soft Skills: communication, teamwork, efficiency, organization, customer service, interpersonal skills, problem-solving

As stated before, it’s preferable if you place the hard skills at the top, followed by your soft skills.

Learn more about resume action words to stand out among other candidates.

How to Impress Your Recruiter

You can add additional front desk resume sections to your resume to help it stand out – this is especially useful if you are a recruit without much experience:

• Add resume sections that showcase, abilities, hobbies, and interests that are related to the field you’re interested in
• Try to send resumes in PDF so that their layouts and formatting are locked in place when being viewed
• Add languages that you can speak or are fluent in. Be sure you can back up these claims though as it is likely to come up during an interview.

Our resume writers near me suggest to check your resume and ensure it is:

• Informative

Front Desk Resume Examples [Other Sections] 

To fortify your resume and make it look like one of the professional front desk resume examples, here are some tips on what you should and shouldn’t write for the [Other Sections]:

● My hobbies include……

● I enjoyed helping the University with administrative……

 Extracurricular activities

● Working as a volunteer in XYZ University to help run administration

● Taking online courses (…) to fortify clerical capabilities and skillsets

• English (fluent)
• French (advanced)

These front desk resume samples showcase how to properly present yourself to your recruiter. Individuals that are experienced in the art of job searching will tell you that occupations are rarely similar even if they are advertised the exact same way.

There is no need for ‘Other Sections’ in the cover letter change of career examples since it is a one-page document about your skills and experience. Meanwhile, use ‘Other Sections’ to show your authenticity and well-rounded personality. Try to persuade the recruiter of your professional interests and achievements.

How to write to impress a recruiter. Keep on reading:

• Use a resume summary if you have a significant amount of work experience, and a resume objective if you don’t have much experience yet.
• Apply bold letters to bring attention to your most relevant skills and achievements.
• Write down performance figures in resume summary sections, and resume experience sections if applicable.
• Use the active voice as much as you can, be concise with everything that you write down, but be sure to include relevant details and accomplishments that help you stand out.
• Modify your resume to show that you’ll fit with the company you’re applying for – for entry-level applicants make sure you write a resume objective that caters to what the company needs, and not just your personal goals. 
• Evidently, a good and clean template goes a long way, make sure the overall look of your resume is easy to read and tidy.

If you really want to land a job, we recommend that you get a professionally written resume from our best professional resume editors who can produce a high-level resume effortlessly, and at the highest level of proficiency.

Your resume needs to be well written but most importantly, it has to be able to stand out. Click here to get yours written today – it’s affordable, it’s a smart investment, and it will alleviate you of the stress of trying to figure out how to write a front desk resume yourself. So, why not get it done professionally? 

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