customer service leader job description for resume

Customer Service Team Leader Job Description, Key Duties and Responsibilities

This post provides detailed explanation on the customer service team leader job description.

You will understand what the customer service team leader does, in terms of the key duties, tasks, and responsibilities that they perform.

It also presents the major requirements candidates may need to meet to be hired for the customer service team leader role, as well as the salary expectation for the position.

What Does a Customer Service Team Leader Do?

The customer service team leader job description entails providing leadership, training, and supervision for a team of employees.

It also involves ensuring the smooth operation of the company’s Customer Service Department.

A customer service team leader must ensure that any issues are resolved within their department and in a timely manner.

If a problem arises, a customer service team leader can be called upon to go above and beyond what is required in order to resolve the issue.

He/she must produce a customer service plan that clearly states the policies, procedures, and processes which the team will use.

Customer service team leaders test their plans regularly to ensure that they are efficient and effective.

They are flexible enough to deal with any changes and issues as they arise, and to make changes where necessary to ensure that all duties are met.

It is also the duty of the team leader to manage projects, meet deadlines, and input operational information into computer systems as appropriate.

They also negotiate with third-party providers to help improve the operations in relation to quality, cost cutting, or new services.

In some companies, the customer service team leader is not just responsible for the members of their own department, but also other departments, such as accounts, research, marketing, and sales.

They ensure that all new employees are properly trained and inducted into the company’s culture.

A customer service team leader will often be required to familiarize new employees with policies and procedures on health, safety, quality, and security

They are required to attend workshops, seminars, and conferences to keep up to date with developments in customer service and technology.

More on Customer Service Team Leader Job Description

Furthermore, the customer service team leader’s role includes training all members of their team on how to deal with various problems, in terms of complaints, enquiries, and sales.

It is also their responsibility to ensure that due attention is paid to the quality of service provided between staff members, as this acts as a benchmark.

They are also involved in the process of appointing new employees to ensure adequate training and induction is given to them.

Customer service team leaders may be required to hire external consultants or outsourced internal services where necessary.

They must ensure that their staff members are provided with suitable work environment, which encourages a positive health for all and safe working culture.

Part of their job includes liaising with senior managers in their department, other departments, and contractors, to ensure that departments work efficiently.

The customer service team leader’s duties also entails measuring staff performance against quality standards and identifying areas for improvement and/or training.

It also entails being compliant with all relevant health and safety rules and regulations.

The customer service team leader is also responsible for ensuring that all aspects of the Company’s Health and Safety Policy are adhered to.

In addition, they are required to increase efficiency within their department by finding ways to save money, increase productivity, or improve the speed with which they can complete a task.

The customer service team leader has a positive influence on his/her employees as he/she is able to encourage performance, make improvements, and provide support.

It is also part of their responsibilities to work with other departments, such as marketing, on the development or delivery of their services.

They are responsible for aligning the performance objectives of their staff with those of the company.

Customer Service Team Leader Job Description Sample/Example/Template

The customer service team leader job description consists of the following duties, tasks, and responsibilities:

• Provide customer service to customers in a professional manner and ensure that they receive the best possible service
• Ensure that all calls are answered within an appropriate time frame, and that any problems or issues with your account are resolved as quickly as possible
• Follow up on outstanding issues and resolve them promptly
• Maintain a high level of knowledge about company products and services
• Provide feedback and suggestions regarding improvements to company processes and systems
• Attend meetings and other events as required
• Resolve complaints from customers and provide solutions to their queries
• Adhere to company policies and procedures
• Hire, train and motivate staff appropriately
• Align self with the business strategy and objectives
• Manage performance effectively.

Customer Service Team Leader Job Description for Resume

If you are writing a new resume or CV and have worked before in the role of a customer service team leader or are presently working in that position, you can create an effective Professional Experience section for your resume by applying the job description example above.

You can highlight the customer service team leader duties from the above job description example in your resume’s Professional Experience to show that you have been successful in the customer service team leader role.

This can help increase your chances of getting an interview or being hired, especially if the new job that you are applying for requires someone who has some work experience as a customer service team leader.

Customer Service Team Leader Requirements: Skills, Knowledge, and Abilities for Career Success

If you are applying to work as a customer service team leader, here are major requirements you may be asked to meet to be hired:

• A Bachelor of Science degree in Business Administration, Marketing, or in a related subject
• Experience in providing excellent customer service to consumers
• You must be able to communicate your thoughts in a concise and clear manner
• Strong interpersonal skills are essential
• Excellent organizational skills and ability to focus and give attention to detail
• Ability to work independently and take responsibility for your actions
• Strong ability to multi-task and prioritize workloads
• Good communication skills and excellent written and verbal English language skills
• Knowledge of Microsoft Office applications (Word, Excel, and Outlook) are preferred
• Flexibility to travel occasionally.

Customer Service Team Leader Salary

According to Salary.com , the starting income for a customer service team leader ranges from $49,083 to $63,625 per year, with a median starting salary of $55,312.

This post is helpful to individuals interested in the customer service team leader career; they can learn all they need to know about what a customer service team leader does.

It is also useful to recruiters/employers who are looking to hire a competent individual for the customer service team leader role in their companies.

They can apply the customer service team leader job description sample on this page in creating a detailed and effective description for the vacant position, for use in their hiring process.

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Customer Service Team Leader Job Description

Introduction:.

Customer service team leads are individuals who oversee service groups in a variety of businesses and respond to a customer service director. They enable customer service employees in providing effective support, resulting in satisfied clients who are more likely to suggest family and friends. Enhancing customer service, creating engaged clients, and facilitating organic development are among their key responsibilities, as are claiming control of consumer complaints and pursuing problems through to settlement, establishing a clear vision, and deploying tactics focused on that objective. Customer service leaders provide a positive working atmosphere for other teammates so that they may do their best work and achieve the greatest results possible. They ensure that their wages, allowances, and perks are paid on time to keep them psychologically fit, as their attitude might influence how they interact with consumers.

Customer Service Team Leader Job Titles:

• Customer Service Team Leader
• Customer Service Team Manager
• Team Leader

Customer Service Team Leader Job Summary:

We’re looking for an experienced customer service team leader for our company. You must deliver exceptional customer service and spread the word about it throughout the company. The goal is to maintain the division functioning smoothly and profitably, as well as to promote customer happiness, commitment, and retention while also meeting their expectations. Oversee, lead, train, and develop call center employees to improve individual abilities and meet overall goals. You must oversee the call center’s day-to-day operational processes to ensure that all quality of service promises are met and surpassed.

Customer Service Team Leader Job Responsibilities and Duties:

• Provide regular guidance to team members and ensure that all client inquiries are properly handled on time and in the most efficient manner feasible to satisfy them.
• Improve operational procedures to make service quality more convenient for both colleagues and customers.
• Provide detailed statistical input on teammates’ productivity to managers for goals of staff assessment and incentive.
• Help staff members who are having issues doing their jobs by placing them through and providing them with personal training.
• To ensure a seamless flow of work and client satisfaction, verify that all gear and devices required by customer teammates are accessible and in good working order.
• Step in to help team members deal with tough consumers and handle their problems.
• Distribute diverse customer service responsibilities to the team to participate in a faster and better operating flow.
• Formulate and maintain work procedures to improve the organization’s and division service delivery, as well as operational guidelines and processes.

Customer Service Team Leader Job Skills and Qualification:

• A degree in sales, marketing, management, is preferred
• Minimum 3 years of expertise in a similar role
• Demonstrate great leadership skills to guide team members. Excellent communication and relationship-building skills with both employees and customers.
• Meet deadlines and have good interpersonal skills to have a friendly relationship with team members
• Have a calm demeanor when dealing with conflicts and emergencies.
• It is necessary to be goal-oriented.

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• Customer Service Lead Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Service Lead Resumes:

• Manage and lead a team of customer service representatives
• Develop and implement customer service policies and procedures
• Monitor and analyze customer service metrics to identify areas for improvement
• Train and coach customer service representatives on best practices and customer service skills
• Handle escalated customer complaints and issues
• Collaborate with other departments to ensure a seamless customer experience
• Conduct performance evaluations and provide feedback to team members
• Develop and maintain relationships with key customers and stakeholders
• Stay up-to-date on industry trends and best practices in customer service
• Lead special projects and initiatives to improve customer service and satisfaction.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Service Lead Resume Example:

• Successfully designed and implemented a customer service strategy that resulted in a 25% increase in customer satisfaction scores within a year.
• Recruited, trained, and managed a team of 8 customer service agents, resulting in a 50% decrease in customer complaints and a 75% increase in customer retention rates.
• Developed and managed customer service initiatives and policies to deliver an efficient and effective customer experience, successfully reducing customer complaints and increasing customer loyalty by +15%.
• Achieved customer service excellence and established an employee-focused culture by training, mentoring, and setting objectives for customer service staff and providing timely feedback on the quality of service and productivity metrics.
• Revamped the customer service policy manual, resulting in a streamlined customer service process and a 35% reduction in call handle time.
• Conducted regular customer surveys to gather customer feedback and insights, resulting in the development of new customer success initiatives and a 30% increase in customer loyalty.
• Tracked and analyzed customer service data, resulting in the identification of key areas for improvement and the implementation of new processes and systems, leading to a 20% increase in overall customer satisfaction.
• Designed and implemented a customer success program that helped retain customers and improve customer loyalty, resulting in a 40% decrease in customer churn rate
• Oversaw daily operations of the customer service department, ensuring quality customer service and a 100% compliance with customer service standards
• Monitored customer service trends and best practices and recommended changes to customer service policies, resulting in the implementation of new technologies and processes, leading to a 15% improvement in overall customer satisfaction scores
• Proven customer service leadership
• Exceptional conflict resolution skills
• Strong problem-solving and analytical capabilities
• Excellent communication, negotiation and interpersonal skills
• Ability to manage customer expectations and complaints
• Demonstrated ability to implement customer service initiatives
• Experience using automated billing systems
• Adept in training and mentoring customer service staff
• Ability to motivate staff and improve customer satisfaction
• Knowledge of quality management system standards and protocols
• Skilled in developing and enforcing customer service policies
• Proficient in developing and monitoring customer service metrics
• Thorough understanding of customer service trends and best practices
• Communication

Top Skills & Keywords for Customer Service Lead Resumes:

Hard skills.

• Customer Service Management
• Call Center Operations
• Complaint Resolution
• Quality Assurance and Control
• Performance Metrics Analysis
• Team Management and Leadership
• Training and Development
• Process Improvement
• Data Analysis and Reporting
• CRM Software Management
• Conflict Resolution
• Project Management

Soft Skills

• Leadership and Team Management
• Communication and Interpersonal Skills
• Collaboration and Cross-Functional Coordination
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Empathy and Customer-Centric Mindset
• Decision Making and Strategic Planning
• Conflict Resolution and Negotiation
• Coaching and Mentoring
• Active Listening and Feedback Incorporation
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Customer Service Leads:

• Coordinated
• Streamlined
• Facilitated
• Implemented
• Collaborated
• Prioritized
• Communicated

Generate Your Resume Summary

Resume FAQs for Customer Service Leads:

How long should i make my customer service lead resume, what is the best way to format a customer service lead resume, which keywords are important to highlight in a customer service lead resume, how should i write my resume if i have no experience as a customer service lead, compare your customer service lead resume to a job description:.

• Identify opportunities to further tailor your resume to the Customer Service Lead job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Customer Service Leads:

Customer service specialist, customer service associate, customer service coordinator, customer service executive, customer care manager, customer service representative, customer support specialist, customer service manager.

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• Customer Service Team Leader

5 Amazing customer service team leader Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, customer service team leader: resume samples & writing guide, william nelson, employment history.

• Respond to customer inquiries and complaints in a timely manner
• Manage customer service operations, including staffing, scheduling and budgeting
• Develop strategies to improve customer service quality and team performance
• Handle customer inquiries, complaints and escalations
• Develop customer service strategies to improve customer loyalty and retention
• Evaluate customer service calls and provide feedback to team members
• Train and coach customer service team members to ensure they are up-to-date with product knowledge and customer service techniques

Do you already have a resume? Use our PDF converter and edit your resume.

Professional Summary

• Monitor customer service metrics and analyze trends to identify areas of improvement
• Maintain customer service standards by monitoring and evaluating team performance
• Analyze customer service data to identify areas of improvement

Stanley Nelson

• Create and implement customer service policies and procedures
• Develop customer service processes to improve efficiency and reduce costs
• Ensure customer service team members are following company policies and procedures
• Monitor customer feedback and provide reports to management
• Develop customer service initiatives to increase customer satisfaction

Virginia Ellis

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

customer service team leader Job Descriptions; Explained

If you're applying for an customer service team leader position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service team leader

• Supervise the work of customer services in Australia and India, office and administrative employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. 
• Train or instruct employees in job duties or company policies or arrange for training to be provided. 
•  Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Compute figures such as balances, totals, or commissions. 
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. 
•  Maintain Customer Records using Salesforce, Emersion,Utilibill and Wholesale Provider Systems.
•  Maintained the first point of contact with customers as they come into the restaurant
•  Made customers aware of the menu, new dishes and any price changes or add-ons
• Prepared and delivered food orders based on customers’ choice
•  Ensured prepared food is up to standard sanitation procedures
• Packed food and drinks for ‘To Go’ customers
• Manage and supervise a group of customer service agents and monitor their day-today work.
•  Recruit, coach, and develop customer service agents.
•  Review statistics and compile accurate reporting
•  Take escalations from customers and handle their requests as necessary.
•  Screening of new candidate resumes and conducting interviews.
•  Creating new recruiting strategies and improving talent acquisition branding.
•  Coordinating interviews for other members and attending networking events and hiring seminars
• Opening up the Store
• Doing change orders for about 20 tills of money
• Starting up all the Registers
• Helping out the Customers/Team members
• Greeting all the Customers
• Car Service/ Helping the customers to take the trolley to their car and unpacking it for them
• Scanning and packing their Groceries in their Trolley
• Contact customers via email to respond to inquiries and provide information about their orders. 
• Respond to all queries through social media (Facebook, Instagram and Twitter). 
• Resolve customers’ service or billing complaints by performing activities such as request the exchange of merchandise, refunds or bills adjustment.
• Obtain and examine all relevant information to assess validity of complaints, resolve it or raise the case to Management.
• Recommend improvements in customer service procedures and shipping service to prevent future problems.
• Supervise and train the customer service team to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems and guiding them into the correct tone to respond to emails. 
• Provide Management with complaints reports. 

customer service team leader Job Skills

For an customer service team leader position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Literacy
• Database Management
• Quality Assurance
• Troubleshooting
• Data Analysis
• Project Management
• Risk Management
• Process Improvement
• Business Acumen
• Financial Management
• Visualization
• Strategic Thinking
• Documentation
• Supervisory
• Relationship Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Presentation
• Written Communication
• Social Media
• Relationship Management.

How to Improve Your customer service team leader Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Steve Thompson

Provide your contact information and address year gaps, always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your customer service team leader Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Bernie Cooper

• Manege custmer service operations, includin staffing, schedulig and budgeting
• Handel custmer inquiries, compliants and escalations
• Create and implement custmer service policys and procedurs.
• Creat and implement customer service policys and proceduers
• Monitor customer feedbackd and provide reports to managment
• Manag customer service operations, includin staffing, scheduling and budgetting
• "I like to eat ice cream
• it is my favorite dessert"
• I likes to eat icecream
• it is my favorit dessert

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

customer service team leader Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service team leader position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To the respected Apple Recruitment Team

I am excited to apply for the Senior Customer Service Team Leader role at Apple. As a highly skilled Customer Service Team Leader, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.

Throughout my life, I have pursued my passion for Customer Service and have gained experience in this field as a result. This experience has given me valuable skills such as Quality Assurance and Professionalism, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Customer Service Team Leader and help your organization achieve its well determined goals.

Thank you for considering my application for the Senior Customer Service Team Leader role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Lead Customer Service Job Description

Lead customer service duties & responsibilities.

To write an effective lead customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included lead customer service job description templates that you can modify and use.

Sample responsibilities for this position include:

Lead Customer Service Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Lead Customer Service

List any licenses or certifications required by the position: GC, MRPT, ITIL, CPT, US

Education for Lead Customer Service

Typically a job would require a certain level of education.

Employers hiring for the lead customer service job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Associates, Education, Graduate, General Education, Business, Management, Engineering, Communication, Technical, Business/Administration

Skills for Lead Customer Service

Desired skills for lead customer service include:

Desired experience for lead customer service includes:

Lead Customer Service Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• Assists bank customers in account support with cash withdrawals, check cashing, processing deposits, transfers, loan payments and other banking needs
• Provides solutions to help meet customers’ financial goals through customer referrals and cross selling of banking products
• Develops new customer relationships and refers customers to Relationship Managers for other products and services
• Responds to customer questions and concerns and follows up with appropriate internal resources for resolution
• Interact with customer base to obtain new work, new customers, and new processes that may benefit the future of the business
• Interact professionally with co-workers and vendors
• May assist in other areas or perform other duties, as required by business demands
• The Customer Service Leader will be responsible for leading Customer Service initiatives
• This individual will coordinate Consignment, Direct Sales and Hospital Procedures teams
• This role will participate and interact with commercial organization to report and provide priorities to team activities
• Must have knowledge of industry-based standards and specifications
• Must have ability to follow oral and/or written directions
• Must have ability to stand for prolonged periods, walking, sitting, climb stairs or ladders, kneel, crouch, balance, and lift and carry a minimum of 25 lbs
• Must be able to reach in all directions, handle and manipulate objects and materials
• Must be able to coordinate the movement of eyes, hands and fingers to operate machines and equipment
• Must have standard visual acuity (correctable by prescription glasses or contacts meets the requirement), including color recognition
• Meet with internal customers and Customer Service Manager to respond and resolve customer issues and complaints
• Regularly utilizes the non-conformance system as required
• Assists with quote preparation for field sales staff under special circumstances
• Discusses issues with supervisor proactively and identifies solutions
• Provides suggestions for cost savings, process improvement and enhanced customer service
• Utilizes the company’s time and attendance system to report all hours worked
• Responds to and resolves customer requests including processing orders, requests for pricing, product availability, delivery, billing questions returns and cancellations
• Have the ability to be cross-trained and thrive in a fast-paced environment
• The ability and desire to interact comfortably, enthusiastically and professionally while advising customers on specific products, merchandise and services
• Performs gap analysis, and tracks and reports impacts of all modifications
• Must be able to hear with or without correction
• Required to have ability to use a computer keyboard
• Ability to work with others and communicate effectively
• Ability to adapt to ongoing changes in responsibility, scope and work processes as call center environments grows and expands
• Ability to multi-task in high-paced, call center work environment
• Willingness to take ownership of customer inquiries to resolution
• Responsible for review and measurement of all orders for products and sales of services within defined region or business functions
• Responsible for entire order to cash process and transactions within this customer service arena that includes responsibility for key Strategic customers/Acct Mgrs
• Manages the end-to-end export documentation process to ensure compliance with U.S. and foreign laws and regulations governing the shipment, receipt, and documentation of exported products
• Responsible for directing the completion of documentation and monetary transactions associated with international sales in a timely manner
• Delegation of Authority of 26MM (CEO assigned) for commercial activities for international trade finance documents and invoices
• Being accountable for SOX for International Contract/Sales/AR compliance
• Responsible to contract vendor services for trade finance documents ensure best pricing practices
• Vetting customer document requirements specific to nonstandard language with Mosaic Legal
• Vetting trade finance activities with Mosaic Credit and Treasury teams
• Oversight of Pagares, Documentary Collections, Bills of Exchange, review of Letters of Credits
• Pragmatic - Ability to be hands-on strategic and be a trouble-shooter when the business need deems it appropriate to do so
• Work with the Store Management team to set expectations and achieve service standards at the front of the store
• Ensure high quality presentation at the front of the store
• Ability to perform gap analysis and report/communicate results
• High School graduate or equivalent with a minimum of 5 years of customer service experience in a call center environment
• Ability to meet time sensitive deadlines on projects while managing daily job requirements
• Enter orders in a timely basis to ensure customer inventory levels are maintained and raw materials are ordered on time
• Ensure orders are input using the correct order quantity for proper backlog indications and scheduling and manufacturing efficiency
• Make sure customer needs are communicated and feedback/responses to the customer are done in a timely manner
• Make sure any order or shipping updates/status are communicated timely and accordingly
• Ensures all shipments are made in an on-time basis
• Works with Planning to facilitate efficient production schedules
• Coordinate copy changes
• Coordinate creation of customer bag specifications
• Assist corporate credit with accounts receivable issues
• Facilitate issue resolution by researching issues and directly responding to customers, supervisors, inside sales, outside sales, management, and other business teams
• Fast learner and have drive and self-motivation
• Must take accountability and responsibility seriously
• A team player who works well under pressure
• Be reliable, responsive, timely and courteous
• College Degree in related field (Management, Business, etc)
• Interpersonal Savvy - Relates well to people throughout the organization, builds appropriate rapport, and builds constructive and effective relationships
• Execute day to day business management duties including workflows, scheduling, shift approvals, meetings, and reporting
• Demonstrate expertise in providing prompt, friendly, and professional support to clients via email, phone, chat and other channels
• Resolve client tickets, support the resolution of escalated client issues, and escalate clients to the Client Experience Supervisor as appropriate
• Lead impactful team meetings centered around the client experience
• Screen resumes, interview and onboard agents and Leads to support business needs
• Assist with or lead special projects outside of normal day to day responsibilities as directed
• Manage ‘phone coverage’ focusing on “call wait time” and “do not disturb’ metrics
• Track the volume of EDI Fillers ensuring that each line is addressed and resolved meeting the company objectives (closing in < 3days)
• Participate in meetings and decisions regarding process improvements and training related to customer service and team development
• Establish and maintain a professional working relationship with both external and internal customers
• A minimum of 4 year of experience in Customer Service, Supply Chain or a related position within the manufacturing industry
• Drive for Results - constantly and consistently one of the top performers
• 3-4 years of customer support or client services experience
• 1-2 years of experience leading a team of 10+ customer support agents
• Extensive experience with multi-channel support
• Experience with and knowledge of Zendesk (this isn’t a requirement, but definitely a plus)

Related Job Descriptions

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customer service team lead resume example

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customer service team lead resume example with 17+ years of experience

• Montgomery Street , San Francisco , CA 94105 609 Johnson Ave. , 49204 , Tulsa , OK
• H: (555) 432-1000
• [email protected]
• Date of Birth :

Highly motivated Customer Service Team Leader/Senior Rep with strong client relationship and excellent organizational skills. Provides customers with optimal products and services to meet their specific needs. Strong compliance and on-boarding experience. Responds and resolves escalated issues from customers, monitor daily workflow of customer service agents while ensuring correct procedures are adhered, identifies system improvements, workflow improvements, and enhancing team efficiency. Proficient in CRM software and performance management competences. Versatile supervisory and leadership skills.

• Managed 11 Staffing customer service representatives while setting rClaireable customer satisfaction goals and responded to their questions and guided them on appropriate resolutions
• Administrative duties such as approving Paid Time Off for customer service representatives, scheduled team meetings, scheduled team outings, skilled additional customer service representatives to assist with staffing calls when call volume was high and monitored customer services representatives to calls and emails to ensure company process and procedures was followed
• Resolved customer service issues using company processes and policies and provided updates to customers
• Coached new team members on service techniques and provided scoring through quality assurance program
• Conferred with customers about concerns with products or services to resolve problems and drive first call resolution
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
• Provided primary customer support to internal and external customers in fast-paced environment
• Increased efficiency and performance by monitoring team member productivity and providing feedback
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
• Cross-trained and provided back up for customer service managers
• Enhanced productivity levels by anticipating needs and delivering outstanding support
• Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
• Performed data entry with SalesForce to record call notes, inventory transfers, inventory adjustments and invoice payments
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
• Organized memorable and exquisite travel itineraries and vacations for clients
• Discussed benefits of and information regarding travel insurance with clients and obtained best rates, which increased repeat business
• Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
• Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
• Arranged travel accommodations for groups, couples, executives and special needs clients
• Strategically displayed travel brochures and other promotional materials to foster brand awareness
• Discussed security issues and protocols with individuals traveling to highly insecure countries or areas
• Facilitated workplace productivity by effectively coordinating appointment schedules and itineraries and managing accounts and budgets
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
• Field calls from BellSouth personnel in SC, NC, GA, FL, MS, TN KY regarding vehicle maintenance and vehicle repair requests
• Kept detailed track of all available field personnel and all in-progress and completed calls
• Increased area coverage through effective scheduling and detailed location monitoring of outside technicians during travel and repairing during Hurricane Katrina
• Directed all dispatching, routing and tracking of fleet vehicles
• Maintained updated and detailed records of calls in physical and electronic database
• Responded to over 40 daily caller requests with information about assistance and time frames
• Received incoming calls and messages and addressed phone requests
• Scheduled winch-outs for vehicles stuck in mud, soft sand and marsh areas
• Scheduled windshield repairs and/or replacements, oil leaks, transmissions issues, engine problems, state emissions tests, along with cell phone or laptop repairs
• Generated Exception Report daily to resolved billing and transaction problems, such as duplicate transactions, wrong purchase order numbers and charges that exceeded average cost more than specified amount
• Scheduled and dispatched over 50 daily roadside assistance calls based on caller locations and available employees

Some College Course Work Completed

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Resume Overview

School attended.

• Florence-Darlington Technical College
• Mayo High School

Job Titles Held:

• Customer Service Team Lead
• Home Based Travel Agent
• Dispatch Assistant
• High School Diploma

Similar Resume

customer service team lead

rocky face, georgia

Casey's General Stores Inc.

Fort Madison, Iowa

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• Resume Help

Customer Service Job Description for a Resume: Examples

Our customers have been hired by:

Customer service is a bit of an umbrella term. Your responsibilities depend on what industry you’re specifically working in. So how do you make sure that you’re putting the right job responsibilities on your resume? We’ve got a simple how-to to make your customer service job description shine. Let’s get to it.

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here .

Sample resume made with our builder— See more resume samples here .

Now let’s get down to the nitty-gritty.

Looking for a complete guide on how to write a customer service resume? Check: Customer Service Representative Resume

You might find some of these guides related to customer service interesting:

• Customer Service Manager Resume
• Call Center Resume
• Cashier Resume
• Cashier Job Description for a Resume
• Help Desk Resume
• Hostess Resume
• Retail Resume Sample
• Retails Sales Associate Resume Sample
• Sales Associate Resume Sample
• Sales Representative Resume Sample
• Free Resume Examples for Jobs

8 Customer Service Job Description Examples for a Resume

Walmart customer service job description for a resume.

Walmart Customer Service Coordinator

Walmart, Orlando, FL

June 2019–April 2020 

Key Qualifications & Responsibilities

• Maintained and ensured accuracy of internal reports and records (invoices, fuel billing, bank statements and cash drawers).
• Handled and responded to over 150 customer inquiries in all forms (email, phone, in person, fax) daily.
• Served as point of communication for ground services personnel and assisted in completion of after hours requests.
• Coordinated pharmacy shipments through verifying patient information and prescriptions via Walmart patient information systems.

Key Achievements

• Customer service NPS rose 5% monthly for 6 consecutive months.

Best Buy Customer Service Job Description for a Resume

Best Buy Store Phone Operator

Best Buy, Bellevue, WA

June 2017–March 2018 

• Provided fast and friendly customer support over the phone to 100+ customers daily and covered multiple Best Buy locations.
• Built and maintained rapport with customers to become a trusted advisor and partner in purchasing decisions.
• Provided expert insight and advice on how customers can make technology a part of their everyday life.
• Marketed special offers and sales to customers over the phone.
• Received an award in August and October 2017 for Best Buy Store Phone Operator with the highest amount of sales.

Bank Customer Service Job Description for a Resume

Customer Care Center Representative

First Citizens Bank & Trust, Raleigh, NC

June 2018–July 2019 

• Serviced long-standing customers as well as prospective customers over the phone.
• Provided first call resolution for 70+ retail and commercial banking inquiries daily as well as questions concerning online banking and security procedures.
• Provided specialized Bankcard customer support to all calling customers.
• Identified potential cross-sell opportunities and referred interested customers to relevant sales teams.
• Achieved 9% rise in Bankcard applications in second and third quarters of 2019.

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check . Start building a professional resume template here for free .

When you’re done, our online resume builder will score your resume and our resume checker will tell you exactly how to make it better.

Retail Customer Service Job Description for a Resume

Retail Customer Service Representative

The Home Depot, Tempe, AZ

May 2018–March 2020 

• Quickly assessed customer needs and proactively provided business solutions to those needs.
• Provided superior customer service while handling inbound order placement calls and product inquiries.
• Drove business through providing excellent customer service and product and service knowledge as well as superior customer relationship building skills.
• Maintained transparent lines of communication for customers about status of orders, order errors, and post order issues.
• Exceeded scorecard requirements for productivity and quality 10 months in a row.

Customer Service Manager Job Description for a Resume

Customer Service Manager

Gerdau, Midlothian, TX

September 2018–January 2020 

• Managed and developed a 20 person team of customer service representatives through coaching, training, mentoring, and career planning.
• Managed product availability, inventory levels, and identified holes in supply chain timelines.
• Coordinated special customer service projects along with sales and production teams.
• Analyzed and reviewed customer service reports to identify potential areas of improvement.
• Introduced new customer service training which led to 15% rise in customer satisfaction.

Call Center Customer Service Job Description for a Resume

Call Center Customer Service Representative

Offer Hut, Raleigh, NC

February 2019–October 2019 

• Contacted 50+ leads daily and qualified seller’s properties to sell via company systems. 
• Evaluated properties on selling value and potential customer interest.
• Connected and discussed all customer inquiries over the phone on a daily basis.
• Followed up with undecided customers over the phone to discuss concerns and pitch special offers.
• Achieved highest customer NPS among call center employees in first half of 2019.

Customer Service Representative Job Description for a Resume

Customer Service Representative

iQor, Richardson, TX

August 2018–April 2019 

• Greeted customers with energy and enthusiasm upon their entry.
• Established and maintained lasting relationships with clients, customers, and other team members.
• Actively educated and advised customers about a broad range of client products and services.
• Strove for diplomatic conflict resolution in case of customer complaints or concerns relating to client products and services.
• Awarded Employee of the Month for 5 months straight.

Customer Service Specialist Job Description for a Resume

Customer Service Specialist

True Coach, Boulder, CO

November 2018–October 2019 

• Provided superior customer service over the phone and through company chat tools.
• Assisted in the creation of customer success playbooks and roadmaps
• Grew, managed, and maintained internal knowledge database.
• Conducted live demonstrations with customers via webinars, Zoom meetings, and scheduled calls.
• Was promoted from Customer Service Associate in 3 months due to above par customer service skills.

How to Write a Job Description For a Customer Service Resume

The bad news is that jobs in customer service aren’t predicted to grow . But there is some good news. You can still get that customer service job by following these expert tips to create an amazing customer service job description: 

1. Make the section heading pop. 

Label your customer service job description section with one of these titles: Work Experience, Experience, Employment History, Work History . Write it in bold or ALL CAPS.

2. Position your job description section just right.

Put it right below your resume summary if you have several years of job experience. If you’re writing a resume with no experience , then put this section below your education section.

3. List your customer service job description in the reverse-chronological order.

Being with your most recent job. Continue with the previous one and systematically go back in time.

4. Make each entry easy to read and clear.

At the top of every customer service job description include: your job title , company name and location, dates worked.

5. Use up to 5 bullet points for each job.

Each bullet point should focus on your quantifiable achievements, not just everyday duties. The most bullet points should be underneath your current role and they should also be the most detailed. Limit the number of job description bullet points as you go back in your career history.

Always make sure that your bullet points are only the most relevant responsibilities and achievements.

Read more: How Far Back Should a Resume Go

7. Tailor your customer service job description to the job ad.

Instead of listing everything you ever did in customer service, make each bullet point really relevant to the job you’re applying for. Tailor every job description to include the customer service skills listed in the job ad. 

8. Use action verbs to start each bullet.

Start each bullet point with resume action verbs , such as implemented, coordinated, assessed, managed, etc.

9. Include a “Key Achievement” subsection.

This always draws extra recruiter attention. Mention something you are really proud of and want recruiters to know about. Use the Problem-Action-Result (PAR) method to describe your success.

Read more: Work Experience on a Resume

Here’s what else you need to include in a resume :

• Choose the ideal format for your resume . The chronological resume layout is usually the best choice because it puts the focus on your accomplishments and professional experience.
• Write a professional profile . Pick a resume summary if you have more than 2 years of professional job experience. Choose a resume objective for entry-level positions or if you’re at the beginning of your career.
• Describe your work experience on a resume with some energy. List responsibilities and achievements in about 6 bullet points. Begin each bullet with resume action verbs like implemented or conducted , etc.
• List your professional certifications and licenses in a separate section to make sure the hiring manager doesn’t skip them.
• Highlight all your job skills ( soft skills, hard skills , and technical skills ). Use the customer service job description to fish out relevant skills.
• Include other sections in your resume. These could be: language skills , achievements and awards , volunteer experience , and hobbies and interests .

Read more:  How to Build a Resume

Remember to attach a customer service cover letter to your resume. For more detailed tips, see our guide on how to write a cover letter .

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here.  Here's what it may look like:

See more cover letter templates and start writing.

Thanks for reading! Have any questions about a customer service job description for a resume? Ask down in the comments below and we’ll get back to you!

About Zety’s Editorial Process

This article has been reviewed by our editorial team to make sure it follows Zety's editorial guidelines . We’re committed to sharing our expertise and giving you trustworthy career advice tailored to your needs. High-quality content is what brings over 40 million readers to our site every year. But we don't stop there. Our team conducts original research to understand the job market better, and we pride ourselves on being quoted by top universities and prime media outlets from around the world.

• https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm
• http://www.lonestar.edu/departments/careerservices/PAR-Technique.pdf

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• Resume and Cover Letter
• Customer Service...

Customer Service Representative Job Description

4 min read · Updated on September 02, 2021

In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume.

By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills , credentials, and work experience matter most to an employer in your target field.

Customer service representative job description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer service representative duties:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer service representative requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative skills & proficiencies:

Customer Service Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

Recommended Reading:

How to Tailor Your Resume to a Specific Job Description

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What's an ATS-Friendly Resume? And How to Write One

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7 Signs Your Resume is Making You Look Old

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See how your resume stacks up.

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