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NHS job application, please tell me what you think of my Supporting Statement?

ALittleCrisp · 17/01/2019 11:49

I would change the wording of your first paragraph. Also you have repeated some words, so could either change these or delete. Also some spelling mistakes. If you have a person spec make sure you put them all in there.

there are too many "I"s, as in I can do X I can do Y. Instead try.. " IT skills include Microsoft Excel for widget purchasing management ..." sort of thing. Also include examples of your skills eh " I have familiarity with the cold fusion system of widget prdoduction ". Have a look at the essential skills , as NHS job ads usually have there skill sets specifically outlined see if you can demonstrate you have these skills, by describing your current skill set in relation to the essential/desired skill for the post. If you will be handling confidential information and know about data protection then mention that. Get rid of your opinion about women's right to use, you need to appear to be as impartial as possible.

First things first: sort out the spelling mistakes. I'd not shortlist you based on this. Print off on paper, read and edit then paste to the application. user of Microsoft Office: really how? Give specific examples - use excel to do X and word/PowerPoint for Y databases to input data anf capture information used for reports or something else excellent interpersonal skills, and adapt appropriately: Really? Add an example or 2 along the lines of When I worked in asda on the checkout or customer service desk I learned how to confidently and professionally interact with the public. Talk of how you developed skills with customers who came in with difficult queries (food had expired, tried to return an item we stopped selling 3 years ago, failed delivery coming up to Christmas - pick something relevant) Talk about having to understand policies and procedures for your past work and knowing when you seek advice. Appreciate how important it is to be accurate and take pride in this.

I was interviewing admin assistance for an NHS job yesterday (obviously in a different area). I think what you have is pretty good (certain better than many I saw yesterday). The only tweaks (beyond spelling errors) are that I would specifically state that you have admin experience (if you do) and what type/how long. I would also have a look on the trust's website to see if they have trust values and then I would describe yourself in a way that matches them (for example, say you are an honest person who wants the job so you have the opportunity to support people at a difficult time, or whatever).

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Sorry just re read your post and have seen you have mentioned cofidentiality. It should be mentioned somewhere in the interview, the NHS are, rightfully, big on confidentiality.

Millie No worries, I wasn't sure what to put specifically. Each trust differs but my previous hospital had its own confidentiality rules and regulations, and each trust has its own 'Trust procedure'. It's further complicated by this not being a NHS setting. BPAS specially ask on the application 'are you aware this isn't an NHS organisation?'. They essentially just work alongside the NHS

I would maybe try and add in some examples, it's easy to say I work great as part of a team... how? When? Why? And don't open your statement with I feel this is a good progression. I feel, I believe should become I can I will I am! Be more confident, this is your chance to sell yourself!

My revised version from some advice given here is... I am applying for the position of Admin Assistant progressing to Client Care Coordinator because I feel it is where I would like to progress to within my NHS career. Working for BPAS is something extremely rewarding, it means providing accessible choices and support for women, something I view as a vital service. I have over 5 years experience in an administrative and patient focused setting. I am a proficient user of Microsoft Office, with a fast and accurate typing ability. I have experience of dealing with patients and clients in challenging situations, such as times of distress and upset. Due to the nature of my previous work, I am familiar with checking important documentation, ensuring confidentiality is kept at all times. I am experienced in telephone correspondence, reception procedures and cash handling. I have excellent interpersonal skills, and adapt appropriately. I am administratively competent with a keen eye for detail. I am friendly and approachable and a good team player. An example of this would be seeing colleagues are supported and offering assistance with tasks to ensure the team’s workload is complete. In addition to this, I work well equally as well independently by managing my own time and achieving set deadlines without prompting. Undoubtably, I am non judgemental and supportive. I practice upmost discretion and ensure strict confidentiality at all times. I have experience of dealing with highly confidential data, and I am familiar with data protection procedures. I am well presented, with a clear speaking voice and telephone manor. I am able to travel to additional sites, and work additional hours as required. Any vaccinations necessary for me to receive whilst working at BPAS are accepted.

"Get rid of your opinion about women's right to use, you need to appear to be as impartial as possible." Actually, while I agree that the OP's statement goes a little far in stating that she supports all women in choosing abortion without hesitation (BPAS as a service will want all women to make the right decision for them, which means that some women will continue with their pregnancy after the initial appointment, and others will continue on to have an abortion), the BPAS adverts all contain this: "The Small Print: All applicants must be pro-choice." So it is wise for the OP to make a pro-choice statement.

Loungle I don't see anything wrong with saying 'I support all women in choosing abortion without hesitation'. It's supporting a woman choosing abortion, without hesitation. If she decided a different choice, that's fine too. It's not saying I'd actively encourage abortion no matter the person or their wishes

It’s utmost not upmost. Telephone manner not manor. Although these little errors may seem trivial they make a bit of a mockery of your “keen eye for detail”!

You’ve changed, I am well presented, with a clear speaking voice and telephone mannor. to I am well presented, with a clear speaking voice and telephone manor. But it’s still wrong as it should be ‘manner’, I read a lot of NHS admin posts application forms and that would really jump out at me as a possible red flag as I’d understand a typo but not a complete mistake. I don’t like “well-presented” I’d change that to ‘ I appreciate the importance of a professional appearance’. The pro-choice thing seemed a bit OTT when I first read it but as a PP has pointed out it is seen as a requirement of the post but perhaps re-word as supporting women what ever they choose?

X post - sorry

Agree to many 'I'..starting your sentences. Also too many spelling errors, check and check again. I think as long as you have covered everything in the person specification in your letter, you should get an interview. I do think you need to give one or two examples as it does seem quite impersonal and I do not get a feel of you as a real person.

Practice should be practise

I am not involved in healthcare, but I do recruit regularly, so this might be helpful! Your statement reads well. A couple of minor comments:

Consider not opening with your microsoft experience, as this is probably one of the lowest level skills you are offering. Better to highlight the most tricky technical thing you have done, if technical skills are required. E.g. 'While working at .xxxx I quickly mastered several major updates for the payroll management systems, and this enabled me to train the rest of the team'.
Try to back up your statements with specific examples from your previous experience. [Obviously not here on mn!] e.g. change I have experience of dealing with patients and clients in challenging situations, such as times of distress and upset.
'I support all women in choosing abortion without hesitation'. needs to be re-ordered. Maybe:

What a really helpful thread.

Wow ! can you write my personal specification for me - I am really struggling!

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Writing an Administrative Assistant’s Personal Statement

Table of Contents

Administrative assistants play an important role in any organization. They are responsible for scheduling appointments, answering phones, managing emails, and providing administrative support.

The job of an administrative assistant requires good organizational skills, attention to detail, and the ability to multitask. Asides from your resume, a personal statement is a vital document employers typically require to determine your suitability for a job role. The administrative assistant personal statement examples in this guide will help you get started on the right note.

A personal statement is your chance to sell yourself to the employer and demonstrate your abilities, qualifications, and skill set. You’ll surely leave a lasting impression on the recruiting manager with a solid personal statement that details what you can offer to the company.

This article will take you through writing the perfect administrative assistant personal statement .

What Is A Personal Statement?

A personal statement is a document you submit as part of your job application. It is a summary of your skills, qualifications, and capabilities . It details what you can offer an employer regarding your applying job.

A good personal statement must convince the hiring manager that you’re a perfect fit for the role at hand. You may include your interests, life, and career goals. The personal statement is also a great way to demonstrate your written communication skills. This is because administrative assistants often interact with customers and other stakeholders via email.

What to Include in an Administrative Assistant Personal Statement

black pencil on ruled notepad beside white ceramic mug and gray laptop computer

For your statement to stand out, you must include some essential information. Here are some key details to include in an administrative assistant’s statement:

1. Relevant work experience

List any previous work experience relevant to the administrative assistant position you are applying for. This could include experience working in a similar role, handling office tasks, or using appropriate software or technologies.

2. Skills and Abilities

Highlight any skills and abilities that make you a strong candidate for the role. These could be proficiency in computer programs such as Microsoft Office, excellent communication skills, and the ability to multitask and prioritize tasks effectively.

3. Education and Relevant training

Include any relevant education or training you have received, such as a degree in business administration or a certificate in office management.

4. Personal qualities

In your statement, highlight any qualities that make you well-suited for the role of an administrative assistant. These could include strong attention to detail, a positive attitude, and working well in a team.

5. Career goals

Finally, include a brief statement about your career goals and how the role of an administrative assistant fits into your long-term plans.

How to Write an Administrative Assistant Personal Statement

Your statement should be written in a clear structure, with each section building on the point you made in the previous one.

The following steps will guide your writing:

1. Begin with a Hook

Begin your statement with a brief statement that captures the reader’s attention. You may start by explaining why you are interested in the administrative assistant position and what makes you a strong candidate.

2. Highlight your relevant work experience

When listing your relevant work experience, include the names of the companies or organizations you worked. Also include your previous job titles, and a brief description of your responsibilities.

3. Mention your most unique skills and abilities

You might have several skills and abilities, but only mention those relevant to the administrative assistant position. Also include any skills that give you an edge over other job applicants, one that portrays your uniqueness.

4. Highlight your personal qualities that make you stand out

This is where you sell yourself to the employer. Detail any unique qualities that will make you excel on the job. These may include strong attention to detail, a positive attitude, and working well in a team.

5. Conclude

Bring your statement to a close by convincing the employer that you’re indeed the perfect fit for the job role.

Administrative Assistant Personal Statement Examples

I am an experienced and organized administrative assistant passionate about using my unique skill set to provide exceptional service.

My career has been built on the commitment to providing excellent support services, which I have perfected through initiative and dedication.

As a professional, I take pride in learning complex tasks while working efficiently under tight deadlines. I often display impressive problem-solving abilities by resolving issues related to day-to-day operations in a timely fashion. Additionally, I always strive to increase my productivity by exploring creative methods of executing my duties.

My strong interpersonal skills allow me to interact easily with colleagues from diverse backgrounds and build meaningful relationships. Furthermore, I always ensure effective communication between all stakeholders, helping create a peaceful work environment. On top of that, I am skilled at negotiating favorable terms and achieving organizational objectives.

Overall, my experiences and expertise make me an ideal candidate for any organization looking for competent and reliable administrative assistance.

I am an experienced and enthusiastic administrative assistant, passionate about utilizing my diverse skills to help organizations achieve their objectives. With my extensive knowledge, I juggle many tasks while working efficiently and effectively under pressure. I focus on delivering results on time with accuracy and attention to detail that is second to none.

My technical proficiency includes computer use, data entry, record keeping, scheduling, filing, and other clerical duties. With these abilities and my commitment to learning new software applications, I offer a unique blend of energy and experience to any organization.

Additionally, I strive to build strong relationships through my active communication skills and problem-solving abilities. I also have excellent interpersonal and organizational abilities.

I hope to be considered for this opportunity to serve as an administrative assistant in your organization.

I am an experienced and enthusiastic administrative assistant, eager to bring my organized and dedicated work ethic to any workplace.

With a proven track record of handling clerical duties efficiently and accurately, I am confident I will become an essential part of your team. My drive is fueled by my creative problem-solving skills and willingness to take on complex tasks easily.

Furthermore, I have excellent interpersonal relationship skills to collaborate effectively with colleagues while maintaining professionalism. I strive to improve processes within any organization and possess the organizational skills necessary for achieving streamlined operations.

Additionally, I can easily prioritize tasks, reduce risks, and keep communication lines open between departments while maintaining confidentiality and topmost discretion. My dedication to superior customer service will be invaluable when interacting with clients or customers.

Overall, I offer a unique combination of experience, energy, skill, and reliability that would make me an ideal addition to your office.

Administrative assistants are the backbone of every organization, as many things won’t function without them. When seeking the role of an administrative assistant, you must display your uniqueness. And capture the employer’s attention in a way no other person does.

A strong personal statement will set you apart from the competition. So it’s worth investing your time and effort to create a striking statement.

Writing an Administrative Assistant’s Personal Statement

Abir Ghenaiet

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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Mastering How to Write Supporting Information for NHS Jobs: A Comprehensive Guide with Case Examples

Submitting an application for a position within the National Health Service (NHS) requires a supporting information letter. This letter is an opportunity to highlight your qualification, your skills and experience and why you think you will be a good fit for the job you are applying for. We recognize this may seem like a daunting task at first, however with our guide we hope to show you how to approach writing effectively and draft a strong support letter that will set you apart from other candidates. Dr Joanna is an international medical graduate who has recently applied for a position in an Childs and Adolescent Mental Health (CAMHS) team. We use some of her examples to highlight how to write an effective supporting information letter for your CV.

The role of supporting information letter in your nhs jobs application form.

The supporting information letter within your NHS job application is more than just an extension of your CV. This section offers a unique opportunity to tie together your skills, experiences, and ambitions into a narrative that resonates with the role you’re applying for. It allows you to explain why you are a suitable candidate, how your career has prepared you for this role, and how will fit in with your prospective new team.

Personal Statement

Your personal statement is a key component of your supporting information. It allows you to express your motivations for applying to the NHS, your interest in the specific role, and your broader career aspirations.

An Example from Dr. Joanna’s Personal Statement

Dr Joanna is an experienced CAMHS associate specialist from Eastern Europe. She is passionate about children’s mental health and is keen to gain experience working in the UK system. She begins her personal statement like this

“ I have always enjoyed working with children with learning disabilities, a passion which I developed in medical school in Wroclaw, Poland. Since graduating in 2000, I have dedicated my professional life to improving children’s mental health as evidenced by my postgraduate training in the renowned learning disabilities unit in Wroclaw, Poland (2002-2004), as well as my autism fellowship in the Childrens Mental Health unit in Warsaw Poland (2004-2008). My true passion is working with children with severe autism, and I thoroughly enjoy the multidisciplinary approach, the long term relationship developed with patient and their carers and I relish the diagnostic challenges some of these cases bring. I would now like to develop my professional interest further by working in the Leicester CAMHS unit which I know boasts an excellent combination of esteemed specialists as well as a large cohort of patients. I believe my existing experience would allow me to make a meaningful contribution to the team and that with my excellent communication and interpersonal skills (as evidenced by my CV), I would be an asset to the team.”

Highlighting Relevant Experience and Skills

When detailing your experiences and skills, ensure they are specifically tailored to the role. Refer to the job description and person specification to understand what the recruiters are looking for.

An Example from Dr. Joanna’s Experience

Dr. Joanna describes her relevant experiences as:

“In my current role at the Children’s Hospital, I’ve managed numerous cases of children dealing with mild to severe autism. I work closely with a range of multidisciplinary specialists on daily basis including pediatricians, teachers, mental health specialist nurses and occupational therapists in order to consistently deliver effective, integrated care plans for my patients. This highlights not only my collaborative skills but also my commitment to delivering best possible patient-centered care to each and every one of my patients.”

Highlighting Achievements and Continuous Professional Development

This section is your chance to highlight any recognitions, awards, and professional development activities that have contributed to your competency and growth.

An Example from Dr. Joanna’s Achievements

Dr. Joanna might detail her achievements as:

“ I was honored with the ‘Trainee of the Year’ award at ABC Children’s Hospital for my consistent efforts in advocating for mental health integration in case of children with learning disabilities. Additionally, I have demonstrated a strong and long lasting commitment to improving the quality of care provided in my department as evident by the numerous audits and quality improvement projects I have spearheaded over the years. Most notably, a recent quality improvement project on art therapy in adolescents with autism has been selected for presentation at the regional audit meeting which I am most proud of. In a drive to continuous self- development, I’ve recently completed a course on ‘Taking care of the carers,’ a guide on supporting carers and families on children with mental health issues, which greatly enhanced my understanding of the wider implications of mental disability in children and allows me to support my patients and their families more effectively.”

Demonstrating Your Compatibility with NHS Values

The NHS values include working together for patients, respect and dignity, commitment to quality care, compassion, and improving lives. Providing examples that showcase your alignment with these values can make your application stand out.

An Example from Dr. Joanna’s Values

Dr. Joanna can illustrate her compatibility with NHS values like this:

“The NHS’s commitment to compassion and quality care is the spirit I also practice in. In order to improve awareness of recognition of the importance of mental health of child patients across my trust, I have spearheaded regular ‘ Child Mental Health Sessions’ in my current hospital. These were designed to support early identification of mental health issues and foster a nurturing environment for children to voice their concerns.”

The Importance of Proofreading

Finally, don’t forget to proofread your supporting information. Make sure your writing is grammatically correct, you have no spelling errors and all information you have provided is true and factually accurate. This shows your professionalism, communication skills and commitment to the role you are applying for.

Conclusion: Crafting Effective Supporting Information for NHS Jobs

Knowing how to write supporting information for NHS jobs involves understanding your own professional journey and effectively communicating it to resonate with the role requirements. This comprehensive guide, alongside Dr. Joanna’s examples, should serve as a strong foundation for your application. Remember, your application is not just a document—it’s your story. So make it compelling, make it genuine, and most importantly, make it yours.

Read more: How to Pass the CASC: A Guide to MRCPsych CASC 2023 Success

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Making successful applications

Once you have successfully found a position you wish to apply for, you need to make sure your application does you justice and provides you with the best possible chance of getting an interview. This means reading the job description and person specification and taking time over your application demonstrating your skills and experience.

How good a match are you?

All employers will be judging how well your application matches the 'person specification' for the position you are applying for. The applicants who closely match the person specification will be the ones that are shortlisted for interview.

To stand the best chance of receiving an invitation is to demonstrate that you do have the skills and experience as stipulated within the person specification and provide clear examples within the supporting information section.

Never submit the same application form twice. Always adapt it to show how you meet the person specification of the particular post you are applying for.

Complete all the parts of the form

Read the instructions within the advertisement and application form very carefully and make sure that you complete all the sections of the application form. The information you give in the 'application for employment' section will be used to decide if you should be shortlisted for interview.

The 'personal information' and 'monitoring information' sections will not be used for shortlisting, but will be kept for administrative purposes only.

Provide good supporting information

The 'supporting information' section is your opportunity to sell yourself therefore make sure you use it to your advantage. You can include any information here that has not been covered elsewhere on the form. Demonstrate why you would be suitable and how you meet the person specification. You need to convince the recruiter that you have the required skills, knowledge and experience and that they should be inviting you for an interview.

You can include, among other things, details about:

your duties and responsibilities;
your skills, knowledge and/or experience which is relevant to the post;
identify any employment gaps;
voluntary work you have accomplished;
research, publication and/or presentation experience.

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Home > Blog > NHS Band 7 Supporting Information Example

Career Advice , Interviews , NHS

Nhs band 7 supporting information example.

When applying for a job, you will be asked to provide supporting information that essentially offers evidence to back up your application. This is particularly common in sectors like healthcare, education, and civil service, although it can appear in other sectors as well. If you’re aiming for a “Band 7” level role in the NHS, for instance, this means you’re looking at a senior clinical or managerial role, so the expectations for your supporting information are very high.

In this guide, we will breakdown the key advice on how to write a strong supporting information statement for all BAND 7 roles:

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Understand the Job Description and Person Specification

This is CRUCIAL!

Carefully go through the job description and the person specification .
Understand what the job involves and what the employer is looking for in a candidate.
Make a list of essential and desirable criteria for the role.

You can then use this information to TAILOR your application form to MATCH their REQUIREMENTS perfectly!

Structure Your Information

This next tip may sound simple, but many candidates use big blocky paragraphs. Instead…

Create a structured statement that is easy to read.
Use headings, bullet points, and paragraphs effectively.
Make sure that you cover all the areas that are requested in the job application form or guidelines.

Match Experience to Criteria

For each of the criteria listed in the person specification, explain how your experience and skills make you a good fit for this job.
Use real-world examples and be as specific as possible.

If one of the criteria is “Ability to lead a team,” you might write:

“In my previous role as Unit Manager at XYZ Hospital, I led a team of 20 healthcare professionals. I conducted monthly one-to-ones, initiated a team training program, and successfully increased team productivity by 25% over one year.”

Use the STAR Technique

When describing your achievements and experience, you can use the STAR technique:

S ituation: Describe the situation.
T ask: Explain the task you had to accomplish.
A ction: Describe the action you took.
R esult: Talk about the results of your action.

“In 2021, our department (Situation) was faced with a high rate of patient readmissions (Task). I analysed patient records and found a pattern related to post-discharge instructions. I initiated a new protocol for post-discharge care (Action). This resulted in a 20% decrease in readmissions over six months (Result).”

Professional Tone and Language

Maintain a professional tone throughout. Use clear, precise language.
Avoid jargon unless it is industry-specific and relevant to the role.
Once you’ve written the supporting information, read through it multiple times.
Check for grammatical errors, ensure it makes sense, and ask a friend or colleague to review it.
Admin and note taking is critical to NHS roles – don’t make any errors!

Keep it Concise

Stick to the word limit, if provided. Make every word count; be concise but comprehensive.
Remember, your supporting information should complement your CV or resume, not duplicate it.
It should provide additional information and specific examples that show why you are the best candidate for the job.

Joshua Brown

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Sample Supporting Statements

For Students and Newly Registered Nurses, Nursing Support Workers, and Nurses and Midwives.

The supporting statement is the most important part of your job application. This is effectively where you convince the employer that you're the right person for the job and explain why they should hire you.

This page offers sample supporting statements and a tutorial to help you. we can also offer feedback on your supporting statement via email..

Different employers will have different instructions or expectations with regards to supporting statements, but generally they'll be looking to see if you're applying for the right reasons and that you meet the essential criteria. If you haven't already done so, read the general advice on writing job applications first. To help give you an idea, have a look at our sample supporting statements which have been written to correlate to a sample Person Specification. In particular, pay attention to the way the sample supporting statements:

Cover all the essential criteria listed in the Person Specification
Use examples or evidence to demonstrate how the criteria is met
Follow the order of the Person Specification as much as possible.

The samples should be used as a guide only. Your own supporting statement should be structured around the job and person specification you're applying for. You may also want to watch the Supporting Statements tutorial below.

Apply for jobs that are right for you
Never write a 'one size fits all' supporting statement
Explain why you want the job, showing your passion/interest and motivation
Demonstrate how you meet all the essential criteria from the person specification using examples or evidence
Demonstrate how you meet any organisational/trust values if there are any
Imagine you're being asked the question, "Why should we hire you?"
Run a spelling and grammar check

Supporting Statement Tutorial Preview

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NHS Admin CV example

Build your CV on this template

Can you offer administrative support to NHS staff, update patient records and deal with queries via phone and email?

If so, your skills could be in high demand right now as the NHS continues to hunt for passionate and talented workers.

But to get the job, you need to prove you’ve got what it takes with an impressive application and we can help you with that. Check out our detailed guide and NHS admin CV example below.

Article contents

NHS Admin CV example

CV templates

This CV example showcases the optimal structure and format for your NHS Admin CV, providing a pleasant reading experience for busy recruiters.

It also demonstrates the skills, experience and qualifications you should emphasize in your own CV to increase your chances of landing job interviews.

Build your CV now

NHS Admin CV format and structure

If you focus purely on the written content of your CV but ignore the style and layout, your efforts could end up wasted.

No matter how suitable you are for the role, no recruiter wants to spend time squinting and trying to navigate a badly designed and disorganised CV.

Instead, make sure to organise your content into a simple structure and spend some time formatting it for ease of reading – it will ensure every recruiter and hiring manager can read your CV with ease.

Tips for formatting your NHS Admin CV

Length: It’s essential to keep your CV concise, regardless of whether you have one year or thirty years of experience. Recruiters are frequently managing multiple roles and responsibilities and do not have the luxury of reading lengthy CVs. Therefore, limit your CV to two sides of A4. If you have little industry experience, one page is sufficient.
Readability : Recruiters appreciate CVs that they can quickly scan through without trouble. Ensure yours makes the cut by formatting your headings for attention (bold or coloured fonts should do the trick) and breaking up long paragraphs into smaller chunks or short, snappy bullet points.
Design & format: While it’s okay to add your own spin to your CV, avoid overdoing the design. If you go for something elaborate, you might end up frustrating recruiters who, above anything, value simplicity and clarity.
Photos: Don’t add profile photos to your CV unless you work in an industry or region which prefers to see them. Most employers in the UK will not need to see one.

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

CV structure

When writing your CV , break up the content into the following key sections, to ensure it can be easily digested by busy recruiters and hiring managers:

Contact details – Always list these at the very top of your CV – you don’t want them to be missed!
Profile – An introductory paragraph, intended to grab recruiters attention and summarise your offering.
Work experience / career history – Working from your current role and working backwards, list your relevant work experience.
Education – Create a snappy summary of your education and qualifications.
Interest and hobbies – An optional section to document any hobbies that demonstrate transferable skills.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

Contact Details

Begin by sharing your contact details, so it’s easy for employers to give you a call. Keep to the basics, such as:

Mobile number
Email address – It should sound professional, with no slang or nicknames. Make a new one for your job applications if necessary.
Location – Simply share your vague location, for example ‘Manchester’, rather than a full address.
LinkedIn profile or portfolio URL – Remember to update them before you send your application.

NHS Admin CV Profile

Recruiters read through countless applications every day.

If they don’t find what they’re looking for quickly, they’ll simply move onto the next one.

That’s what makes your CV profile (or personal statement , if you’re an entry-level/graduate candidate) so important.

This short and snappy summary sits at the top of your CV, and should give a high-level overview of why you’re a good match for the job.

This way, you can ensure that busy recruiters see your suitability from the outset, and so, feel your CV is worth their time.

How to write a good CV profile:

Make it short and sharp: The best CV profiles are short, sharp and highly relevant to the target role. For this reason, it’s best to write 3-4 lines of high-level information, as anything over might be missed.
Tailor it: If recruiters don’t see your suitability within a few seconds, they may close your CV straight away. Your CV profile should closely match the essential requirements listed in the job ad, so make sure to review them before you write it.
Don’t add an objective: Avoid discussing your career goals in your CV profile – if you think they’re necessary, briefly mention them in your cover letter instead.
Avoid generic phrases: Focus on fact, not fluff. Phrases like “Committed and enthusiastic thought-leader” and “Dynamic problem solver” might sound fancy, but they’ll do nothing for your application. Not only do they sound cheesy, but they have no substance – stick to real skills and facts

Example CV profile for an NHS Admin

What to include in your nhs admin cv profile.

Experience overview: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
Targeted skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important NHS Admin skills to your profile.
Important qualifications: Be sure to outline your relevant NHS Admin qualifications, so that anyone reading the CV can instantly see you are qualified for the jobs you are applying to.

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

Underneath your profile, write a core skills section to make your most relevant skills jump off the page at readers.

It should be made up of 2-3 columns of bullet points of your relevant skills.

Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.

Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.

Important skills for your NHS Admin CV

Electronic Health Records (EHR) Management – Using EHR systems to record and manage patient information, appointments, and medical records electronically.

Medical Terminology – Maintaining knowledge of medical terminology and coding, allowing for accurate understanding and interpretation of medical records and documents.

Appointment Scheduling – Efficiently managing patient appointments, ensuring proper allocation of resources and minimising wait times.

Billing and Coding – Maintaining competency in medical billing and coding processes, including knowledge of ICD-10 and CPT codes, to process insurance claims and invoices accurately.

Patient Registration – Accurately registering patients, verifying insurance information, and collecting necessary documentation for admissions.

Healthcare Compliance – Utilising knowledge of healthcare regulations and compliance standards, including data protection laws (e.g., GDPR), to ensure adherence to legal and ethical guidelines.

Microsoft Office Suite – Using Microsoft Office applications (Word, Excel, PowerPoint) for creating documents, spreadsheets, and presentations.

Telephone Etiquette – Answering phone calls, providing information, and directing inquiries to the appropriate departments.

Data Entry – Utilising fast and accurate data entry skills to input patient information, medical history, and billing details into electronic systems.

Medical Records Management – Maintaining and securely handling patient medical records, ensuring confidentiality and compliance with data protection laws.

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

Work experience

Now it’s time to get stuck into your work experience, which should make up the bulk of your CV.

Begin with your current (or most recent) job, and work your way backwards.

If you’ve got too much experience to fit onto two pages, prioritise space for your most recent and relevant roles.

Structuring each job

Lengthy, unbroken chunks of text is a recruiters worst nightmare, but your work experience section can easily end up looking like that if you are not careful.

To avoid this, use my tried-and-tested 3-step structure, as illustrated below:

Start with a solid introduction to your role as a whole, in order to build some context.

Explain the nature of the organisation you worked for, the size of the team you were part of, who you reported to and what the overarching purpose of your job was.

Key responsibilities

Next, write up a punchy list of your daily duties and responsibilities, using bullet points.

Wherever you can, point out how you put your hard skills and knowledge to use – especially skills which are applicable to your target role.

Key achievements

Finish off by showcasing 1-3 key achievements made within the role.

This could be anything that had a positive effect on your company, clients or customers, such as saving time or money, receiving exemplary feedback or receiving an award.

Sample job description for NHS Admin CV

Enable the smooth functioning of clerical procedures and the delivery of healthcare services, for an organisation that offers a comprehensive range of mental health, learning disability, community, and addictions services to a population of 600K+ from Hull and the East Riding.

Key Responsibilities

Manage the reception area and waiting rooms to sustain a welcoming, clean, and organised settings.
Register new patients, update their information, and maintain accurate records in compliance with data protection laws.
Maintain EHRs and paper-based files, as well as schedule consultations and follow-up visits using relevant software or systems.
Coordinate tasks such as distributing educational materials, faxing, scanning, photocopying, and mailing correspondence.

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

Next up, you should list your education and qualifications.

This can include your formal qualifications (a degree, A-Levels and GCSEs), as well as sector-specific NHS Admin qualifications and/or training.

While school leavers and recent grads should include a lot of detail here to make up for the lack of work experience, experienced candidates may benefit from a shorter education section, as your work experience section will be more important to recruiters.

Hobbies and interests

Although this is an optional section, it can be useful if your hobbies and interests will add further depth to your CV.

Interests which are related to the sector you are applying to, or which show transferable skills like leadership or teamwork, can worth listing.

On the other hand, generic hobbies like “going out with friends” won’t add any value to your application, so are best left off your CV.

Creating a strong NHS Admin CV requires a blend of punchy content, considered structure and format, and heavy tailoring.

By creating a punchy profile and core skills list, you’ll be able to hook recruiter’s attention and ensure your CV gets read.

Remember that research and relevance is the key to a good CV, so research your target roles before you start writing and pack your CV with relevant skills.

Best of luck with your next application!

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HEE Applicant Guide
Making a Successful Application

Using the supporting information section to your best advantage

This section is critical to complete well. It’s your chance to really sell yourself as a suitable applicant and get that invitation to interview.

As an external applicant you have up to 1500 words for this section to persuade and influence the recruiting manager that you could do the job and that you deserve an interview.

So how do you do this?

By tailoring your application i.e., by matching your skills, knowledge, and experience to the job requirements. You need to connect your current and past work experience to the requirements of the role you are applying for. This means you can’t just cut and paste any old thing. You need to make it specific to the job in question.

In the Employment History section of your application, you will have listed your previous jobs and the main duties and responsibilities of each. This will have given you some ability to link your skill set with the job in question, by one job at a time. However, the Supporting Information section of your application is where you can sell yourself and really stand out from the crowd.

You have the freedom to organise this section how you want, so you can do this by grouping your skills and work experience into broader themes and strengths that match the job you are applying for.

Using bullet points and subheadings is good. Long paragraphs and essays are not so good. Make it as easy as possible for the recruiters to find the information you need and want them to see.

The critical thing to do here is to pay close attention to the requirements of the role you are applying for and give good examples of your achievements for each. Remember that now with NHS Jobs the shortlisting criteria are included with the advert. Recruiters will be scoring your application against these. So, make sure you cover these.

What makes a good example?

This will be covered in more detail in section 2 on Having a Successful Interview. A helpful framework to use here is the STAR example.

What is a STAR example?

STAR stands for:

S ituation or T ask – what was the context and what were you being asked to do
A ction – what you did to achieve this
R esult – what was the outcome or result, e.g., money or time saved, better customer service, patient care, staff morale etc

In a good STAR example, you address all three elements concisely by writing about your previous experience.

For example:

“At Acme Ltd, as Trainee Accountant, I was asked by my manager, towards year end, to make savings from the budget. This was crucial to the business as we were overspending. I set up a team involving key people from across the business, such as department heads. I asked people to share their ideas and we then prioritised the best ones. For example, I decided to change our electricity supplier to a lower tariff and reduced our stock levels by 10% which improved our working capital. Overall, I achieved £20k in savings, almost 3% of the budget, and we hit the year-end target. My manager was really pleased, and I got a letter of recognition from the Managing Director.”

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HealthJobs Ltd
27 June 2018

How To Write A Personal Statement For Your Next Job In Healthcare

Matt Farrah Nurses.co.uk Co-founder / Co-owner
Save for later

An excellent personal statement is the key to success in every healthcare job application you make and in this article we look at the steps to follow in order to create the ideal one.

If you’ve written a personal statement before for a previous job application or university course application, you can use ideas and themes from that but you can’t simply use the same one again.

A personal statement must be tailored for each situation, and when you’re applying for healthcare jobs you need to tailor it according to the person specification and job description of the vacancy you’re interested in.

Start with a brainstorm of ideas

If you try to sit down and write your personal statement from scratch by starting with the first sentence, you could find your finished personal statement has no coherence and does not follow a logical order.

By brainstorming your ideas first you can prioritise the points you want to make and assemble all the evidence you want to mention that will back up the claims you’re going to make.

In order to avoid repetition in your personal statement, pick out a couple of points you want to make in your opening statement that really establish you as a serious contender for the job; for example, your qualification or current employment.

Then move on to the centre section where you should elaborate on the all the reasons why you are perfect for the job! Use the person specification and job description from the vacancy advert as a reference and try to check off the points you’re making with the requirements of the employer.

Your closing section should summarise the main points you want the employer to remember you for, especially your professional expertise if you applying for a doctor job , dentist job or any other senior healthcare professional job.

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Put words around your ideas

As you begin to put your ideas into sentences, be mindful of the length of your personal statement. It’s easy to write too much, but you are more likely to be successful if you are succinct and coherent.

It’s essential as you’re writing that you use a variety of examples from your experience to illustrate each point you’re making because you want to demonstrate the range of your experience.

It will also help to make your personal statement as memorable as possible because the employer will have a really good insight into your history and how your experience can make you ideal for their job vacancy.

Proof-read and edit your personal statement several times

When you think you have your personal statement completed go back and proof read it to spot any spelling errors, and to check that the information you have given is accurate.

Your personal statement forms part of your job application so you can be sure that when you apply you are required to confirm all information is correct to the best of your knowledge.

Whether you’re an experienced healthcare professional in a particular field, or you’re applying for your first healthcare assistant job , the personal statement is an essential part of the job application.

It’s your only opportunity to talk directly to the employer before they decide whether or not you are suitable for the job and therefore should be offered an interview.

Try to imagine the questions they will be asking themselves when reading your personal statement and provide clear, concise answers to as many of those questions as you can anticipate.

Once your personal statement has secured you an interview, you'll be wanting advice on how to smash your interview, right? Take a look at how to successfully prepare for interviews in healthcare to find out how to do just that.

Looking for a job in medicine or health care? Next Steps... Create an account. We will help you build a CV as part of that process. This will get you ready to start searching for jobs.

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About this contributor

I believe people working in healthcare should be able to choose to enjoy work. That is, choose an employer who reflects their values and provides them with a sustainable career. This leads to better patient care, higher retention rates and happier working lives in this most important employment sector.

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21 NHS Admin Interview Questions & Answers

Pass YOUR interview at the first attempt!

Here’s the FULL LIST of interview questions for the NHS ADMIN INTERVIEW :

National Health Service (NHS) Administrative Job Description

NHS Admin roles require a pre-determined set of skills that will enable you to perform your job to the required standard. These skills, qualities and attributes include the following and you should try to demonstrate them at every stage during your NHS interview:

An ability to follow your training, rules, procedures and regulations;
Being able to maintain confidentiality at all times when dealing with patient’s records and also discussing treatment plans with doctors, nurses and medical staff;
Showing a determined and hard-working nature, consistently working towards the goals and objectives of the NHS trust you are working for;
Working with and alongside not just the members of your direct administrative team, but also with other departments within the NHS, such as the Human Resource’s team and accounts team;
Be able to follow and apply GDPR regulations when handling information and data;
Make use of computer software systems such as Microsoft Work, PowerPoint, Excel and other applications relevant to the NHS role;
Be honest, committed and loyal when working towards the NHS values that the trust specifies;
Demonstrate great attention to detail and minimise errors/mistakes at all times;
Have strong communication skills, both written and orally;
Be able to remain calm at all times and deliver outstanding service.

How to pass any interview blue background

5 TIPS FOR PASSING THE NHS ADMIN INTERVIEW!

TIP #1 – Working in the National Health Service (NHS) within an admin position requires an ability to be organised, being able to plan your work effectively and also multi-task. Before you attend the interview, have specific examples for how you have already achieved each of these important skills.

TIP #2 – Team working is another important part of the NHS admin role and you will need to show an ability to work collaboratively with your colleagues within the NHS department you are assigned to. Have examples before you attend the interview of when you have worked with other people to achieve difficult tasks.

TIP #3 – The NHS is consistently changing and if you ask any current or former NHS employee, they will tell you how important it is to embrace change positively. You may get asked an NHS interview question that assesses your ability to embrace and implement change within the NHS Administrative role you are applying for.

TIP #4 – You should have a valid reason for why you want to work within the NHS before you attend the interview. Be prepared for questions such as: “Why do you want to work for the NHS?” and “What can you bring to the NHS Admin Team?”

TIP #5 – At the end of your NHS administrative interview, you will be given the opportunity to ask questions of the panel. Here is a list of two questions you can ask the interview panel to show you are a keen, enthusiastic and motivated employee:

If I am successful at interview, what is the first thing I can do in this role to help make the team improve and be more efficient?
I understand the NHS is continually changing and improving. What changes do you foresee in the department over the next couple of years?

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Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head

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Thank you so much..i have an interview later...it helped a lot to boost my confidence.

I have an interview today ill update you on how i do :).

UPDATE: I GOT THE JOB THANK YOU!

The complaint steps literally saved me for my interview earlier, thank you!!:)

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This is excellent !!

This is so helpful. Thank you so much for the tips and advice!

I got the job! Thank you!!

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How to write a personal statement for a NHS assistant psychologist

By jayne thompson / in family.

A job as an assistant psychologist can be varied and rewarding.

A personal statement, sometimes called a profile or career summary, is the section at the top of your CV or a pro-forma job application which summarises your career skills and experience and sets out your ambitions for the future. It is a standard part of any National Health Service (NHS) application. The function of a personal statement is to enable a recruiter to quickly identify whether you are suitable for interview, so it needs to be punchy. If drafted carefully, a personal statement can give your application a dynamic impact.

A personal statement, sometimes called a profile or career summary, is the section at the top of your CV or a pro-forma job application which summarises your career skills and experience and sets out your ambitions for the future.

Get hold of the NHS assistant psychologist (AP) general person specification. This specification is common to all AP jobs across different specialities and sits alongside the job specification which differs between roles. Read the general person specification and spend some time covering off the requirements. That way you will have done a lot of the groundwork before you come to apply for specific roles. Refer to the Guide to Core Competencies published by The British Psychological Society (see Resources) for assistance.

Read the individual job specification carefully. The purpose of your personal statement is to describe how you meet the exact specifications of the job description. Describe how your skills and experience match each requirement.

Decide whether you are writing in the first or third person. There are no hard and fast rules about this and everyone has their own preference. Try writing your statement both ways to see what flows. Do not interchange the two.

Read the individual job specification carefully.
Try writing your statement both ways to see what flows.

Show, don't tell. Explicitly state your experience against each criteria in the job and person specification and then explain what you have learnt from your experience. Saying that you're "adaptable" is forgettable - describing a situation where you filled in a gap in a skill set at short notice is impressive. Phrases like "passionate about" and "interested in" are fluff. Chances are the recruiter will have read them a hundred times before and you don't have room to ramble.

Keep it short. While the NHS does not have a word limit on personal statements, other industries expect a good statement to have impact in just 200 words. NHS job specifications tend to be lengthy, and this requires a lengthier response, but you should still aim to deal with everything in a single page.

Explicitly state your experience against each criteria in the job and person specification and then explain what you have learnt from your experience.
NHS job specifications tend to be lengthy, and this requires a lengthier response, but you should still aim to deal with everything in a single page.

Proof read. It goes without saying that your spelling and grammar should be perfect. Your spell check should be in British (rather than US) English.

The personal statement is not just about previous employment experience. Include anything relevant, such as practical work you have undertaken, voluntary work, conferences you have attended, community events and articles you have read or contributed to.

Avoid tired phrases. It goes without saying that you're a good team player.

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Your chance of acceptance, your chancing factors, extracurriculars, personal statement help for national honor society.

Hi folks! I need to write a personal statement for my National Honor Society application. I'm not entirely sure what to include or how to make it unique. Could someone give me some advice on what aspects to focus on or examples of what has worked for others? Thanks in advance!

Hi there! Congratulations on your National Honor Society (NHS) nomination! Writing a personal statement is a great opportunity to showcase your strengths, achievements, and the qualities that make you a perfect fit for the NHS. When crafting your statement, consider the following aspects:

1. Core Values: The NHS values character, scholarship, leadership, and service. Make sure to highlight these aspects in your personal statement. Share specific examples of how you exemplify each trait and how these qualities have shaped you.

2. Leadership: Provide examples of your leadership experiences, whether it's through clubs, sports, or school organizations. Emphasize the impact of your leadership and how you've encouraged or inspired others.

3. Service: Showcase your commitment to community service. Discuss specific volunteer projects or initiatives you've been involved in, the results you've achieved, and how they have positively impacted others.

4. Academics: Your academic excellence is already reflected in your application, but don't be afraid to mention any specific achievements or challenges you've overcome in your academic journey. This could include prestigious awards, outstanding test scores, or overcoming obstacles that affected your academic performance.

5. Personal Story: A strong personal statement tells a story. Share something unique about yourself, your background, or your experiences that shaped who you are today. This will help the reviewers to connect with you on a deeper level.

6. Future Goals: Briefly mention how being a part of the NHS aligns with your future goals and aspirations. Explain how the society's values and resources will support your growth and help you make an even greater impact in your community or chosen field.

Remember to be genuine and honest throughout your statement. Best of luck with your application, and I hope these tips help you create a personal statement that truly stands out!

About CollegeVine’s Expert FAQ

CollegeVine’s Q&A seeks to offer informed perspectives on commonly asked admissions questions. Every answer is refined and validated by our team of admissions experts to ensure it resonates with trusted knowledge in the field.

Impactful Personal Statement Examples Nursing

Impactful Personal Statement Examples Nursing: A Guide For Aspiring Nurses

The personal statement is a crucial component of your nursing school application. It allows you to showcase your passion for nursing, convey your unique qualities, and demonstrate why you are an ideal candidate.

Crafting an effective nursing personal statement requires careful thought, reflection, and attention to detail.

In this blog post, we will provide a step-by-step guide on writing a compelling statement with personal statement nursing examples that will help you stand out from the competition.

Do you need professional help with writing your Nursing Personal Statement?

If you require extensive editing and need help creating the content for your nursing personal statement, order my personal statement editing service . I will use my years of experience in the healthcare admissions field to create a compelling story based on your unique experiences. I will directly edit your draft until it is perfect and ready to submit.

Personal Statement Examples Nursing (Example 1)
Personal Statement Keywords for Nursing
Step-by-step Personal Statement Guide
Nursing Personal Statement (Example 2)

Nursing Personal Statement Keywords

Reading the above personal statement for nursing will highlight the themes that you must include in your statement:

Compassion

These are known as the 6Cs, which are a set of core values required in nursing. The NHS drew up these values and need to be met by those working in a caring environment.

Another key theme is REFLECTION

The nursing applicant focuses their personal statement around what they have learned from the experiences they have had. S/he mentioned the positive and negative aspects of the role, the challenges and how these would be overcome. Being able to manage stress and emotionally demanding situations is very important within nursing.

Step-by-step - Nursing Personal Statement Guide

Introduction.

Your motivation & purpose.

Begin by reflecting on your personal and professional journey that led you to pursue a career in nursing.

What experiences or encounters have shaped your desire to become a nurse?

Was it a personal illness , a family member’s health struggle , or a transformative encounter with a healthcare professional ?

Identify and articulate the driving force behind your decision to pursue nursing as a profession. This will form the foundation of your personal statement and help you convey your genuine passion.

Starting your personal statement for nursing can be the most difficult part, so I recommend writing the introduction last.

Get the Full Nursing Personal Statement Guide & Template

Body of the personal statement.

Next, identify and highlight experiences that have influenced your decision to become a nurse. These can include volunteering , work experience, or even personal caregiving experiences. Discuss how these experiences have contributed to your growth, shaped your values, and reinforced your commitment to the field of nursing. Be specific and provide concrete examples to demonstrate your engagement and dedication.

Body – Paragraph 1

Work experience or shadowing

Describe the setting you were in. Who were you helping? Did you work independently or in a team?

Were you just observing? What did you see? Which skills did you see being used? How have you developed these skills and how do you hope to further enhance them?

Mention any challenges you encountered or positive aspects of the role that really appeal to you.

Volunteering/ charity work

Nursing requires a unique set of skills and qualities. Your nursing personal statement should identify the ones you possess and illustrate how they align with the demands of the nursing profession. Compassion, empathy, problem-solving , and effective communication are just a few examples of essential nursing skills. Share stories or experiences highlighting how you have demonstrated these through volunteering or a job you worked in.

Body – Paragraph 3

Extracurriculars / hobbies/ values

In today’s diverse healthcare landscape, cultural competence is highly valued in nursing. Showcasing your understanding and appreciation for cultural diversity is essential. Highlight experiences that have exposed you to diverse populations through volunteer work, community engagement, or international experiences.

Discuss how these experiences have broadened your perspective and shaped your ability to provide patient-centred care to individuals from different backgrounds. Show your understanding of the NHS values- respect for dignity, cultural differences and choices.

Body – Paragraph 4

Here you can discuss more of your experiences and/or mention your goals.

Admissions committees are interested in understanding your aspirations and future goals as a nurse. Share your vision for your nursing career and the impact you hope to make in the field. Discuss specific areas of interest, such as paediatric nursing, geriatric care, or mental health nursing, and explain why these areas resonate with you.

Your nursing personal statement should demonstrate that you have a clear direction and are committed to lifelong learning.

Summarise your top experiences and reiterate your motivation & commitment.

Keep this short and sweet. 2 – 3 sentences is usually enough!

Personal Statement Nursing Examples - 2

Shadowing at an NHS GP clinic rooted my fascination for the healthcare field. I spent many hours shadowing various members of the team, including the nurses, doctors and physician associates. Nursing sparked my interest as it combined science with compassion and problem-solving. The ability to work in a close-knit team to provide quality care to a diverse patient base solidified my enthusiasm for nursing. What really surprised me was the progression there is within nursing, from specialising to advancing your competencies in areas that interest you. I found that there would always be challenges within the role and continual changes to adapt to. This did not deter me. In fact, it heightened my motivation. There was one case that transformed my view of healthcare. It was a young man who attended and shared his concerns regarding his mental health. This hit close to home as my brother previously opened up about his negative thoughts, as he had felt lost and unable to share his emotions due to social stigmas. I felt the power that the doctor had in allowing him to open up and direct him to the relevant services, which immediately gave him hope and comfort. This compassionate care was evident throughout my time at the clinic. I additionally saw how crucial it was to have excellent written and verbal communication, as the team were constantly in touch with other services, hospitals and clinics. To develop my skillset and better prepare for nursing, I became a listening volunteer for the Samaritans. I regularly listen to the concerns of those who are suffering from a mental health crisis or require a listening ear. This requires sensitivity, empathy and active listening. I have learned a lot about communication and how to approach delicate situations, which has given me the confidence to work with patients and someday care for their mental health. Mental health nursing would be an avenue that aligns with my interest and I hope to progress my career in this direction someday. To further my experiences, I studied biology and chemistry to better understand the impact of medication, as well as learn the biological components that make up the human body. I read beyond my school syllabus and learned that medical interactions and drugs could cause side effects that vary between individuals. This tied in with what I learned about anti-depressants at the GP clinic. Learning about new medication and research taught me that a career in nursing will always require continuous learning and reading to keep up-to-date. Healthcare is constantly changing, and the recent pandemic proved that there may be new viruses that will change the way we practice. The pandemic also highlighted the role that nurses have on the frontline. A considerable commitment is required to put the patients first and have the courage to prioritise the patient’s safety. I have built my courage and mental strength while dealing with my family’s healthcare issues; as my dad suffers from sarcoidosis, I regularly see how the fatigue impacts him. Chronic pains and aches require my siblings and me to make an extra effort at home to help financially and care for him. Aside from my education and caring for my dad, I spend time carrying out my hobbies of reading and dancing. Dancing involves a lot of choreography, coordination and teamwork to be synchronised. I often teach others in the group and am open to learning new dance styles. Reading fiction helps me to zone out and de-stress. I hope to join a dance society while at university, as this will help me to keep fit and manage any stresses that nursing can bring. Volunteering, shadowing and my extracurricular research have led me to this application. It would be an honour to provide quality and compassionate care to the diverse patients within the NHS. Therefore, I plan to commit myself to learning to provide the best possible care to the patients I will someday care for.

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HM Courts & Tribunals Service

How to appeal against a decision made by the NHS Business Services Authority (SSCS7A)

Updated 13 September 2024

This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: [email protected] .

Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.

This publication is available at https://www.gov.uk/government/publications/appeal-against-a-decision-about-a-vaccine-damages-claim-sscs7/how-to-appeal-against-a-decision-made-by-the-nhs-business-services-authority-sscs7a

1. About this guide

This guide aims to help you appeal against a decision made by the NHS Business Services Authority (NHSBSA) on a claim under the Vaccine Damage Payments Scheme. An ‘appeal’ means applying to His Majesty’s Courts and Tribunals Service (HMCTS) for an independent ruling on whether a decision by NHSBSA is correct.

Your appeal can be considered by a tribunal, which belongs to the system of courts and tribunals that decide people’s rights. The tribunal deals with disputes mainly about social security benefits. It makes an independent decision on appeals in most cases at a hearing.

About your claim

The information in this guide applies only to appeals against decisions made by NHSBSA on a claim under the Vaccine Damage Payments Scheme. It does not apply to appeals against decisions made on other types of benefits. For other benefit types, see the forms and guidance appeals against decisions about:

social security – form SSCS1
child maintenance – form SSCS2
compensation recovery – form SSCS3
recovery of NHS charges – form SSCS4
tax credit, child benefit or guardian’s allowance – form SSCS5
mesothelioma – form SSCS6

Find out what form to use to appeal against a benefit decision.

Before you can appeal to the tribunal, you must first ask NHSBSA to consider their decision on your claim again. This is called ‘mandatory reversal consideration’. NHSBSA will reconsider their decision and then tell you if they have changed or upheld it.

If you then wish to appeal against their decision, you should complete form SSCS7 and send it to the tribunal, with a copy of the mandatory reversal notice NHSBSA have sent you.

2. What to consider

Whether you can appeal.

You can only appeal where the law gives you a right of appeal. You can only appeal the decision of the NHSBSA regarding a Vaccine Damage Payment if you have followed the procedure and received a mandatory reversal outcome. When you get an official letter giving a decision, it will say whether you have a right of appeal against that decision. This is a legal requirement of NHSBSA.

As a guide:

decisions on whether you are entitled to a payment and, if so, how much, carry a right of appeal
decisions about administrative matters, such as how or when you might get paid, do not carry a right of appeal

If the decision letter says you do not have a right of appeal but you think that NHSBSA have made a mistake about that, you can send us your appeal for a ruling on whether there is a legal right to hear your case. You may want to discuss this issue with NHSBSA first.

You must make it clear in the grounds for your appeal that you believe that you have the right of appeal and why. This will allow us to identify your point of dispute and take the necessary action. If the tribunal rules that you do have a right of appeal, the appeal can go ahead.

If the tribunal rules that you do not have a right to appeal against that decision (called ‘out of jurisdiction’), your appeal ends there. These cases are unusual and it is best to seek advice from someone with knowledge or experience to make sure you are correct.

Whether you should appeal

This guide explains how to appeal. It cannot tell you whether you have a good case. Our staff will be able to help with telephone, email or webchat queries about your appeal as it goes through the process. However, they cannot give you an opinion about whether you are likely to win or lose, or whether you should take a particular step. That is a decision for you. You may be able to get advice on whether you have a good case from:

Citizens Advice
a welfare rights service
an advice centre
a law centre
a solicitor
a trade union

Some may be willing to help you prepare your case and attend the tribunal hearing with you. You can find out about sources of help from local council information services or online.

Many people who appeal choose to get professional advice and support. If you decide to get advice, it is best to do so at the earliest opportunity – when you are thinking about appealing. Do not leave it until your appeal is under way.

In deciding whether to appeal, you also need to know what the tribunal can and cannot do for you. Tribunals do not have unlimited powers – they can only do what the law allows them to do. They can decide whether you are legally entitled to financial support. They may also uphold the decision made by NHSBSA.

The tribunal cannot:

change the law – they must apply the law as it stands, even if that leads to an outcome you think is unfair
deal with administrative complaints, like delay or lack of courtesy – if you think you have received a poor service from NHSBSA, you should contact their customer services

3. Your appeal

The law has certain rules about appeals and we can only accept your appeal if it meets them. Your appeal must:

be made in writing
be in English or Welsh
include a copy of the mandatory reversal notice
give reasons for the appeal
be signed by you, or for you if NHSBSA or a court has appointed someone else to act on your behalf

If your appeal does not meet these criteria, we may have to return it to you. We may not consider your appeal at all unless you provide these details.

Because of the legal requirement to include specific information, we recommend that you use the SSCS7 appeal form to make your appeal. The form helps you gather the right information step-by-step and has a checklist to prompt you on what to do. The form also asks you about what type of hearing you would like, any dates you would like us to avoid and whether you have any accessibility requirements.

If you prefer, you can make your appeal by writing a letter instead. However, you risk missing out some of the information the law requires. Also, we may have to write to you to ask about your hearing requirements and availability – this delays the process. If you want to appeal by writing your own letter, use the appeal form as a guide and include all the things the appeal form asks for.

If you need advice on completing the appeal form you may call or email the benefit appeals helpline:

if you live in England, Wales, Northern Ireland or outside of the UK – 0300 123 1142 or [email protected] (Welsh speakers can call 0300 303 5170)
if you live in Scotland – 0141 354 8400 or [email protected]

4. Complete form SSCS7

You do not need to complete all parts of the form if they do not apply to you. However, you must complete sections 1, 4, 5, and 8.

You should use black ink to complete the form, as we must scan and send it to NHSBSA – coloured ink does not show up well in scans or photocopies. You should also complete the form using BLOCK CAPITALS, so that all the important details are clear – unless the section on the form tells you otherwise.

Section 1 – Your details

When we refer to ‘you’ we mean the person who is making the appeal. We need you to tell us who you are and where you live so that we can write to you. NHSBSA also needs this information to identify who you are when we ask them to explain why they came to their decision.

In this section you will need to provide your:

title (such as Mr, Mrs or Miss)
date of birth
national insurance number
phone number
email address

We need your phone number if we need to contact you at short notice. For example:

if a hearing date becomes available sooner than expected
if it is easier to explain something to you by telephone rather than in writing

Section 2 – About the person you are appointed to support

Only complete this section if you are appealing on behalf of someone whose affairs you are looking after. This could be a child you are the parent of, or it might be an adult who is unable to manage their affairs for themselves. If the person is an adult, you must have a document that shows you manage their affairs or estate.

In this section you will need to provide their:

If you are just helping someone with their appeal in an informal arrangement, you will be acting as their representative and will need to complete section 3 instead.

Section 3 – About your representative (if you have one)

If you do not have a representative, you can skip this section and move to section 4.

You are entitled to have a representative of your choice but you must make the arrangements for this yourself. Your representative does not have to be legally qualified – they could be a friend or family member. However, your representative will be given the evidence relevant to the appeal, such as medical reports, which you may consider to be confidential. When choosing a representative, you should consider what the role of a tribunal representative is.

A representative should be able to:

advise what kind of evidence will help your case
get that evidence for you or assist you with getting it
liaise with NHSBSA to see if the case can be settled without going to a tribunal hearing
research the law
prepare a written statement for the tribunal summarising your case
advise you on related matters, including other benefits
deal with the consequences of the tribunal’s decision

Most people who have a representative are represented by a professional organisation, such as an advice centre or welfare rights service.

In this section on the form, you will need to provide information about your representative, including the:

name of the person representing you (if you know this)
organisation name (if they work for one)

We will contact your representative about your appeal and tell them things like hearing dates. We will ask NHSBSA to send them and you a copy of the papers relating to your appeal.

If you want to have a representative but have not managed to get in touch with an advice agency yet, you may still submit your appeal. You can then tell us later when you have a representative. You must do this in writing, as we need your written consent to take instructions from a person acting on your behalf. Often your representative will arrange this for you.

Even if you have a representative, the tribunal will almost certainly want to speak directly with you at the hearing – asking you questions and listening to your answers. This is because you will have first-hand knowledge and experience of the things the tribunal will most want to hear. Your representative would only be able to give a second-hand version.

Section 4 – The reasons for your appeal

Write down the reasons why you think the decision is wrong. You do not need to complete this section in BLOCK CAPITALS.

Your reasons do not have to be lengthy or written in legal language but you need to say more than just, ‘I disagree‘. You should explain simply why you think the decision you are appealing against is incorrect. It might be useful for you to read your mandatory reversal notice or your decision letter and write what you disagree with and why. It might also be helpful if you state what you consider the correct decision should be.

The more specific you are about the points of dispute, the easier it is for the tribunal to understand why you disagree with the decision and to focus their attention on this before the hearing. You can attach evidence that may be supportive to your appeal, or you can send it later, but you should not delay appealing while you get this.

If you need more space to write your reasons, attach a separate sheet of paper.

Section 5 – Your appeal hearing

We will usually arrange a hearing for your appeal. The hearing will take place by telephone, video or in person. This is called an ‘oral hearing’. You and your representative will be expected to take part.

At an oral hearing, you, and your representative (if you have one) will be given the opportunity to speak to the tribunal, put forward your case and answer any questions the tribunal may have. NHSBSA also have the right to take part in an oral hearing and put forward their case.

The alternative to an oral hearing is having your case decided by the tribunal without a hearing. Neither you nor NHSBSA will take part, and the tribunal will come to its decision alone, based on what is in the appeal papers. The tribunal will consider your letter of appeal, any supporting evidence you have provided and the NHSBSA’s response to your appeal. This is called a ‘paper determination’. A paper determination will take place if all parties agree to it, no one has asked for an oral hearing and the tribunal considers it can decide your appeal without an oral hearing.

NHSBSA will also be given the opportunity to express their preference for the type of hearing they would like.

If you want to change the type of hearing that has been agreed, you must tell us as soon as possible. If you have not yet been given a hearing date, you can do this by phone. Once you have been given a hearing date, you will need to ask for the change in writing.

When choosing a hearing type, you may want to know where your appeal hearing would take place. If you want to take part in a hearing in person, you will need to travel to the hearing.

We hold appeal hearings at over 100 locations throughout England, Scotland and Wales. There is a tribunal venue in most cities and towns. We will try to arrange for your hearing to take place at the venue that is nearest to you. Contact us in writing if the venue we offer you would not be convenient.

Find a court or tribunal

Most tribunal venues are accessible to disabled people. We understand disabilities can be both physical and mental. If you want to make sure that the venue is suitable to your own individual needs, tell us your requirements in section 6 of the form.

You can also ask for a hearing by telephone or video by ticking the relevant box. If you want to take part in a hearing by telephone, you will need somewhere quiet and private to speak, and we will need your telephone number. If you want to take part in a hearing by video, you will need access to a computer or mobile device with good internet speed. You will also need somewhere quiet and private to speak, and we will need your email address.

Your request for the type of hearing you would like will be put to a tribunal judge to decide.

Once you have decided what type of hearing you want, tick one of the boxes that say:

I want to take part in the hearing
I do not want to take part in the hearing

If you tick the box to say that you want to take part in a hearing, move on to section 5a and select telephone, video or face to face. If you tick the box to say that you do not want to take part in a hearing, you can go straight to section 8.

Section 6 – Support at your hearing

If you need to write in any of the boxes in this section, you need to use BLOCK CAPITALS.

Let us know whether you need an interpreter at the hearing. The tribunal will use independent, professional interpreters and signers – you cannot use your own interpreter. When we arrange your hearing, we will make sure to provide an interpreter who meets your needs.

The interpreter could be a person who interprets verbally to translate English into another language or they could be a sign interpreter who translates spoken words into British Sign Language. If you need an interpreter, you must put the language and dialect you need.

If you want to attend in person, we need to make sure your hearing takes place in a location suitable for you and that you can access easily. You can tell us about any needs you may have, or of any reasonable adjustments you would like us to make to enable you to attend a hearing. This might be something like a hearing loop or other requirements because of a disability or mobility issue. This can cover a range of physical and mental disabilities.

Section 7 – Your availability for a hearing

In this section you need to confirm that:

you will make yourself available whenever the hearing is scheduled, or
you need to tell the tribunal about dates in the next 3 to 8 months you cannot attend a hearing

We usually give at least 14 days’ notice of a hearing. However, if you tell us that you can be free whenever the hearing is scheduled, we will take this as consent to give you less than 14 days’ notice if a hearing date becomes available sooner than expected. You can then go straight to section 8.

If there are dates when you are not available, you must tell the tribunal what those dates are. There might be a regular date when you are not available – for example, every Thursday, because of work, home life or other commitments. Or you might be aware of specific dates you will be unavailable, such as hospital appointments or booked holidays.

You should consider your availability for the next 3 to 8 months. You can always tell us of any changes to your availability by telephoning, emailing or writing to us.

Section 8 – Sign and post

It is a legal requirement for you to sign your appeal. Write your name in BLOCK CAPITALS in the box provided, then sign your name in the box underneath and record the date that you signed.

If you do not sign your appeal form, we may have to return it to you to sign. If you have named a representative in section 3, signing the appeal form gives us permission to correspond and discuss your appeal with them if needed.

If you live in England, Wales, or other parts of the UK or crown dependencies within the British Isles (not including Scotland), for example Northern Ireland, Jersey and the Isle of Man, you should send your appeal to:

HMCTS SSCS Appeals Centre PO Box 1203 Bradford BD1 9WP

If you live in Scotland, you should send your appeal to:

HMCTS SSCS Appeals Centre PO Box 27080 Glasgow G2 9HQ

Make sure to include a copy of your mandatory reversal notice.

5. After you send your appeal

We will check your appeal to make sure it meets all the legal requirements to be accepted as valid.

If there are any problems with your appeal, we will return it to you with a letter explaining what the problem is and what you can do to resolve the issue. If you do not, the tribunal may bring your appeal to an end (‘strike out’) because you have not provided the information requested.

Sometimes the appeal can go ahead even if your application does not include some of the necessary requirements. This is called ‘waiving a requirement’. The reasons this can happen can vary, so you must provide all the required information. Do not rely on a waiver.

If your appeal can be accepted as valid, we will send you an acknowledgement letter. If you have not already provided details of your hearing requirements on the appeal form or letter, we may send you another form to find out what these are.

We will also send a copy of your appeal to NHSBSA and ask them to provide a ‘response’ to your appeal. The response is a report prepared by NHSBSA regarding your appeal, which explains how they came to their decision. There is a time limit of 28 days for them to provide the response. NHSBSA also have the right to ask for an extension of the time limit. If they do, a judge will consider their request. We will write to you if this happens.

Once we have all the information we need, we will contact you and tell you how you can provide further evidence to the tribunal.

6. What NHSBSA will do with the appeal

Consider the appeal.

NHSBSA will look at their decision again, considering the information you have put in your appeal and any new or additional evidence you may have provided.

NHSBSA can, at any time up to the tribunal hearing, change the decision under appeal if they think there are reasons for this. If they decide to change the decision in your favour, they will tell us this and your appeal will automatically come to an end (‘lapse’). We will write to you if this happens.

A new decision made by NHSBSA will also carry a right of appeal. If NHSBSA intend to do this, they will contact you first to check if you agree with the new decision and will only proceed if you agree.

Object to the appeal

NHSBSA has the right to object to your appeal. They may object to an appeal for several reasons, such as:

it is against a decision which does not carry a right of appeal
it is late and the reasons for lateness are unreasonable
it does not have enough information to identify the decision or give grounds for appeal
it is very unlikely to succeed

If NHSBSA objects to your appeal, they will write to us. We may then send a copy of their objection to you and invite you to comment on it before referring it to a judge. The judge will review your case and decide whether any of NHSBSA’s arguments are valid.

If your appeal goes ahead without an objection, NHSBSA will send you and us a copy of their ‘response’ to your appeal. This arrives as a bundle of papers, which can contain up to 150 pages or more, depending on the type of benefit and the history of the claim. You should not be put off by its size – you will already be familiar with a lot of the contents, such as copies of your claim form. Some responses may be much shorter based on the issues involved. The response includes:

the decision being appealed
a summary of the relevant facts
the reasons for the decision
extracts from the relevant law
a copy of your appeal form or letter
copies of documents relevant to the appeal (such as a claim form, medical reports or letters)

You should receive the response within 28 days of NHSBSA being notified of a valid appeal. If you have provided the name of a representative on your appeal form, a copy of the response will also be sent to them.

You should read the response when you receive it or talk to your representative about it (if you have one). Your representative will look at the case NHSBSA is making and advise if your appeal is still reasonable. If you do not have a representative, you must read through the papers and come to this decision yourself.

If you decide not to continue with your appeal (‘withdraw’), you must let us know or we will go ahead with your case. You can withdraw your appeal by calling or writing to us.

Telephone: 0300 123 1142 Welsh language speakers: 0300 303 5170 Find out about call charges

If you live in Scotland, you should contact:

Telephone: 0300 790 6234 Find out about call charges

7. After NHSBSA has made their response

What happens next.

Once we have received NHSBSA’s response, we will begin to arrange for your appeal to be heard.

If you have asked for your appeal to be decided on papers, we will write to you confirming that we are now ready to put your appeal before the tribunal. We will also advise that if you have any further evidence to submit in support of your appeal, you should send it to us within 28 days, or let us know if you need more time.

Make sure we have your requirements recorded correctly. Tell us if there is any change in the details you previously provided. For example, your:

choice of hearing – you can ask for a hearing to be by telephone or video (your request will be put to a tribunal judge to decide)
representative
telephone number or email address

Call or write to us if you want to make a change. You must tell us in writing about a change in the person representing you.

If you no longer wish to appeal, you can tell us that you want to withdraw. Do this as soon as you have decided, otherwise we will proceed with arranging a hearing. You can do this by calling the telephone number in the letter.

If you have asked for an oral hearing, we will also write to you to confirm the details we have for you. If you have read the NHSBSA’s response and anything has changed that we should know about, let us know as soon as you can. This might be:

a date when you are unavailable
that you have changed your mind and would like your appeal decided by a paper determination instead of having an oral hearing that you attend

Put your case before the tribunal

If you have asked to have your appeal decided by a paper determination, we will not give you a date when your case will be considered.

If you have asked for an oral hearing, we will tell you the hearing date in writing. We will give you at least 14 days’ notice of the hearing, unless you have told us you will accept less notice than this. The hearing letter will tell you the time and date, and the address of the tribunal hearing centre. It will also include information about:

claiming expenses, such as for travel
directions to the hearing centre
transport links
accessibility and facilities at the venue

Once a date has been set, we will do our best to avoid cancellation. You should only ask for a postponement of the hearing in exceptional circumstances, such as illness or bereavement. If you cannot attend, you must ask for a postponement either in writing or by telephone . We will refer the request to a tribunal judge for a decision. The tribunal can hear your appeal in your absence. It is therefore important not to assume the appeal will be postponed until we have confirmed this.

If you are unavailable at very short notice and cannot make a request for postponement in writing, you should call the tribunal office as soon as possible. We will tell the tribunal about your circumstances and they will decide whether or not to make a decision on your appeal or to postpone the hearing to a day you can attend.

8. Prepare for the tribunal hearing

NHSBSA will have set out in their response the evidence for the decision you have appealed against. It is unusual for NHSBSA to provide new evidence at the tribunal hearing.

You should consider what evidence you need to support your case, since most appeals involve some dispute over the facts.

The type of evidence you might provide is, first and foremost, what you can tell the tribunal. It is easy to overlook that what you say to the tribunal is classed as ‘evidence’.

Other people may also be able to give evidence to the tribunal. You can, if helpful, bring one or more witnesses. For example, if your appeal is about the difficulty you have in looking after yourself because you are disabled, you could bring along your principal carer to tell the tribunal about the extent of the assistance you need.

If you have asked someone to attend the hearing as a witness, make sure they know when and where to attend. Tell us if you plan to bring any witnesses. If you want someone from NHSBSA as a witness (for example, a member of staff who interviewed you), make a request in writing to the relevant NHSBSA office. You can write to us if they refuse and a judge will consider if they need to give any further instructions.

If you have documents that you want to use to support your appeal, send them (or photocopies) to us as early as possible in the appeals process. Do not wait until you are at the tribunal hearing. Providing important documents at the last moment may result in the tribunal deciding that the hearing must be postponed. This may be necessary so both the tribunal and NHSBSA have a fair opportunity to consider the late evidence in full.

We will make copies and send them to NHSBSA before returning them to you. Generally, NHSBSA is entitled to see any documents you send to us. Fairness demands that each side can see and challenge the evidence put before the tribunal.

There are few rare exceptions to this rule. In cases where medical evidence has become available that is potentially harmful, the tribunal may decide to withhold that information. An example might be that it discloses a distressing prognosis of which you are currently unaware.

Medical evidence can be helpful in deciding an appeal. This could be:

a letter from a doctor
a report from a consultant (for example, prepared in connection with an accident claim)
a copy of medical records
a report from an examining medical practitioner who specialises in assessing disability

It is important that any medical evidence is relevant and timely. If you send a letter or report, you must send every page that you want the tribunal to read. We sometimes get letters from people who invite the tribunal to phone or write to their doctor for information. The tribunal will not do that. Responsibility for preparing your case rests with you. The tribunal is neutral.

As a patient, you have a right to a copy of your medical records from your doctor. If you do get medical evidence, send it to us as soon as possible. Do not wait until your hearing date.

Look up the law

The tribunal’s decision will apply the relevant law to the facts of the case. Social security and child support law is often complex and open to different interpretations. You can find guidance on the meaning of the law that has been passed by parliament in the decisions of the Upper Tribunal and of the courts. You can look up the law:

in public libraries
on websites, such as legislation.gov.uk for acts of parliament and regulations , and GOV.UK for Upper Tribunal decisions
in legal reference books (professional representatives will have these)

You may find the response you receive from NHSBSA includes references to Upper Tribunal decisions that NHSBSA considers relevant to the legal issues in your appeal. You, or your representative, can put forward other decisions of the Upper Tribunal. If you do, send the details to us well in advance of the hearing.

We cannot research the law for you or provide you with extracts.

Prepare your own response

If you believe the response from NHSBSA does not give an accurate summary of your case, you can prepare a response of your own, setting out the facts as you see them and the law as you interpret it. You should send your submission to us in advance of the hearing. We will send a copy to NHSBSA.

We send all the papers relating to the appeal to the members of the tribunal at least 14 days before the date of the hearing. This allows the tribunal an opportunity to study the papers and to identify any problems that may affect the hearing going ahead. This minimises the risk of adjournments and shortens the hearing. You must therefore send us your written evidence and any submission you wish to make well in advance of the hearing.

We will send a copy of any evidence we receive from you to NHSBSA. The earlier NHSBSA has your evidence, the sooner they will be able to decide whether to change their decision.

9. Things we need to know about if they change

You must let us know if any of your circumstances change. This is to make sure we can provide you with the type of hearing you want, meet any special requirements you have and correspond with you at the correct address. We are independent of NHSBSA, so even if you have given a new address to NHSBSA, you must also give it to us. This can be done in writing, by email or by telephone.

You must tell us if you:

have a change of home address
have a change of telephone number of email address
have a new (or a change of) representative acting for you
have changed your mind about the type of hearing you want
cannot attend or have decided not to attend a hearing that has been arranged
no longer want to appeal (‘withdraw’)

If you have a new representative, you must tell us in writing, as we need your written consent to take instructions from a person acting on your behalf. Normally your representative will arrange this for you.

10. Attend your hearing

The notice of hearing.

We will tell you in writing the date, time and place of the hearing. Tribunals usually hear appeals between 10am and 12.45pm and 2pm and 4.45pm Monday to Friday. Those hours may overrun to allow an appeal under way to be completed. The time given in your notice of hearing is the expected time your hearing should take place.

Get to an in person hearing

If you need help paying to travel to the hearing, we can reimburse reasonable travelling expenses for public transport or fuel costs. Complete a claim form after your hearing and payment will be made into your bank account. In very exceptional circumstances we will pay travelling expenses in advance of the hearing. Contact us before the hearing if you need help with travel. You must keep any receipts and travel tickets as proof of travel and include these with your claim.

If you cannot use public transport, because of a disability for example, we can pay for a taxi. We can only do this if it is agreed in advance. Your notice of hearing will explain the rules about claiming travelling expenses. Plan your journey to arrive at least 15 minutes before the start of the hearing. Bring the response from NHSBSA and the originals of any documents you have sent us as evidence.

In the interests of public safety, security checks are in place at our venues. You may be searched.

If you are likely to be late for your hearing, call us and we will tell the tribunal.

If you decide not to attend the hearing, call us to let us know. This will make sure the tribunal are not kept waiting for you and our staff do not need to get in touch with you.

At the hearing

When you arrive at the tribunal venue, you will be greeted by the clerk to the tribunal. This is an HMCTS staff member who makes sure hearings proceed as smoothly as possible. It is the clerk’s responsibility to:

explain the process to you
answer any questions
deal with claims for travel or other expenses
handle the administrative tasks associated with your hearing

The clerk will also liaise with the tribunal, telling them who has arrived and may assist in typing up the decision notice and dealing with any paperwork. The clerk also liaises with the tribunal office, dealing with any last-minute messages, such as from people who are delayed.

The tribunal will try to start your hearing at the time given in your notice of hearing. However, because it is not always possible to predict how long each appeal will take, the actual start time may be later.

When you arrive, the clerk will show you into a waiting room and update you on when your appeal hearing will likely begin. The clerk will sort out any expenses claims you have and answer any final questions about the arrangements for the hearing. The clerk cannot advise you about your appeal or how you should present your case.

The clerk will also be present in the tribunal room at points during the hearing or throughout, in case the tribunal needs administrative assistance. The clerk takes no part in the decision making of the tribunal.

As with most government buildings, there will also be security staff.

Remote hearings

The judge will decide if the hearing should take place by video or phone if they’re satisfied it’s in the interests of justice for everyone involved. We will send you a hearing notice to confirm if your hearing will take place by video or phone. The notice will give you all the information you need to participate in the hearing.

If your hearing is by video, we will ask you for your email address to invite you. If we already have this, the hearing notice may include a web link to join. If we do not have it, we’ll ask for it in the hearing notice and will send a separate email with the link once we receive it. Check your spam folder if you have not received it.

If your hearing is by phone, we’ll call you at the time of the hearing. We may call from an unknown number. If you use call barring services, turn them off so we can reach you.

Tell us as soon as possible using the contact details in your hearing notice:

your preferred contact details
if you want to have someone with you who is not acting as your representative, for example a support worker
if you need an interpreter or support to join the hearing
if there’s a reason you cannot join, such as:
no access to a computer or mobile device
no access or limited access to the internet
a disability that means you need help with the video hearing

The tribunal will consider your request and do everything possible to make sure you’ll be able to participate in the hearing. This could involve you joining in a different way. If this is not possible, we may postpone the hearing.

If you have technical issues or are unable to join the hearing on the day, call the technical support helpdesk on 0330 808 9405.

Find out how you should prepare for a telephone or video court or tribunal hearing and what to expect on the day

It’s a criminal offence to record, publish and take pictures of any tribunal hearing without authorisation.

The tribunal

The tribunal is a panel appointed by the Senior President of Tribunals. To be appointed, panel members must be qualified in law, medicine, accountancy or in the field of disability. They must also have personal qualities appropriate to holders of judicial office, such as independence and impartiality.

The composition of the tribunal is set by law. You do not have the right to choose.

If you recognise a member of the tribunal as someone you know, you should tell the tribunal at the start of the appeal. It may be inappropriate for that person to be involved in your case. If a member of the tribunal recognises you, they will not be able to consider you case.

Others present

NHSBSA can send a representative (called a ‘presenting officer’) to take part in the hearing of your appeal. NHSBSA examine each appeal on a case-by-case basis and only send a presenting officer if they think one is needed. You or your representative may meet with the tribunal alone.

Tribunal hearings are, by law, open to the public, though it is unusual for a member of the public to attend. You may ask the tribunal for the public to be excluded in the interests of your personal privacy.

Tribunal procedure

Tribunals share some of the characteristics of courts, but not all.

Tribunals are like courts in that they:

operate within a set of rules laid down by law
act independently of government
are judges of questions of fact and law
decide facts by hearing and testing the evidence
are fair to both or all sides

Tribunals differ from courts in that:

the layout of tribunal rooms is less formal
no one wears wigs or gowns
tribunal members are addressed as Mr, Mrs, Miss, Ms, or Dr followed by their surname
evidence is given seated at a table, not from a witness stand
evidence is not usually given on oath or affirmation
when hearing evidence, the tribunal members will take the lead in asking questions

It is up to the tribunal judge to decide how the hearing is to be conducted. The judge is given that power by law. The order of proceedings will vary from case to case, depending on the nature of the issues to be decided. Sometimes the tribunal may have decided from reading the appeal papers that the appeal is focused on a single issue. It may then decide to concentrate on that point from the start of the hearing.

However, the hearing usually follows a typical order of proceedings.

Introductions

The tribunal judge will introduce everyone present and establish the part they will play in the proceedings, including checking that any interpretation or signing services needed are suitable. The judge will also make sure everyone has all the necessary sets of papers. The hearing will be recoded and this will be the ‘the record of proceedings’.

Opening statements

The tribunal judge will summarise the issues in the appeal according to the papers and agree with the parties present what need to be covered in the hearing and in what order. This is an opportunity for representatives, if invited to by the tribunal judge, to make an opening statement, outlining their case.

Giving evidence

In a tribunal, where it’s rare for either side to be legally represented, the tribunal takes responsibility for asking questions. You should be aware that:

the tribunal will want to focus on the issues that are disputed – so do not worry if they do not ask about every aspect of your case
if there are conflicts in the evidence (for example, if you put one thing on your claim form but tell the tribunal something different), the tribunal may ask questions to find out the facts
the tribunal will do its best to make sure you do not forget or overlook any points in your case
the tribunal may ask about personal or potentially embarrassing matters, particularly in cases involving disability – though it will be sensitive in doing so
giving evidence is a serious and important part of the proceedings and you should not be distracted by interruptions from representatives or others – everyone will get their turn to speak
if after the tribunal has finished asking its questions, you think it has missed anything, you should tell the judge – they will also allow relevant questions from any representatives

Medical examination

The hearing will not include a medical examination. By law, medical examinations are only allowed as part of a tribunal hearing in appeals involving industrial injuries.

After you give your evidence, any witnesses will give theirs. The presenting officer for NHSBSA is not usually a witness, as they are unlikely to have any prior involvement in your claim.

Closing statements

After the evidence has been heard, the judge will ask for closing statements. This is an opportunity for representatives for each side to sum up the case.

The decision

The tribunal will consider the evidence and statements in private. At this point the tribunal clerk will take you back to the waiting room. In most cases the judge will ask you to wait while the tribunal reaches its decision. However, if the judge thinks it unlikely that a decision can be reached quickly, the tribunal will post you the decision. If the tribunal can give its decision on the day, the judge will invite you back into the tribunal room to hear the decision. The tribunal will also give you a written decision notice. When the judge announces the decision, the appeal closes and there is no further discussion.

Adjournments

The tribunal may decide that it cannot reach a decision based on the evidence heard on the day. They may decide on an ‘adjournment’ – this is when they call for another hearing date to be set. When adjourning, the tribunal will aim to set a date for the next hearing. They will provide guidance and instructions to help minimise the risk of any further delay to the case.

11. After the tribunal has made its decision

Implementing the decision.

If you have had an oral hearing, the tribunal will give or post you and NHSBSA the decision, usually on the day of the hearing. If your case has been decided by a paper determination, the tribunal will post you and NHSBSA the decision – you should receive it a day or 2 after the appeal was decided.

Unlike court, the tribunal has no legal powers to enforce its decisions. If the decision requires NHSBSA to pay you, the tribunal will not be able to help you get paid.

NHSBSA follows the tribunal’s decision in most cases. They will only decline if they plan to appeal against the tribunal’s decision. If they decide to appeal, they are entitled to delay paying you any award the tribunal has decided they must give you.

Once the tribunal has made its decision, you should ask NHSBSA about how the decision is implemented, as they are responsible for this. Expect a short delay following the decision while NHSBSA consider next steps.

Corrections

If you think there is an error in the decision notice, you can write to us to ask for a correction to be made. A correction will only be made if the error was accidental. NHSBSA can also ask for corrections.

Cancel the decision – ‘setting aside’

You, or NHSBSA, may apply to have the decision of the tribunal cancelled – this is called ‘setting aside’. If this happens, a new hearing can then be arranged. You can only do this in limited circumstances. These are if:

a document relating to the proceedings (for example, notice of the hearing) was not sent or not received in time
a hearing went ahead but you, your representative or NHSBSA did not attend and the tribunal accepts the explanation for the non-attendance
there has been some other procedural irregularity

The tribunal will cancel the decision if one of these conditions applies and they consider it just to do so.

You must apply in writing within a month of the date on the decision notice or statement of reasons, whichever is later. A ‘statement of reasons’ is a notice that explains how and why the tribunal has made its decision – you can ask for this if you want to appeal the decision. The tribunal may extend the time limit for an application to cancel a decision if the judge decides there are good reasons to.

Further appeal

You, or NHSBSA, may apply to the Upper Tribunal for permission to appeal against the decision.

To apply for permission to appeal, you must first ask for a statement of reasons for the tribunal’s decision. You must ask for this in writing within one month of the decision notice’s date of issue. The judge that heard your appeal will write the statement.

Once you have read the statement of reasons, you may only appeal if you believe there has been an ‘error of law’. Examples of an ‘error of law’ include if the tribunal:

applied the law incorrectly
conducted the proceedings in breach of the proper procedures
failed to make adequate findings of fact or to give adequate reasons for its decision

You must apply by completing a form that the tribunal will give you on request. You have one month from the statement’s date of issue to apply for permission. The tribunal may extend the time limit on setting a decision aside if there are good reasons.

Your application will be considered by a senior tribunal judge. The judge may:

grant permission – you can then forward your appeal to the Upper Tribunal
refuse permission – you then have the option of asking the Upper Tribunal directly for permission
decide to cancel the decision of the tribunal without the need to refer the case to the Upper Tribunal – the judge may redecide the case or have it heard by a fresh tribunal

If the appeal proceeds to the Upper Tribunal, they have the power to cancel the tribunal’s decision and refer the case to a fresh tribunal, or to replace the decision with their own.

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