usa jobs resume guide

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Tips for Writing a Federal Resume

Creating a federal resume that brings your qualifications to life and shows that you are a perfect fit for the job can be a challenge. Be sure to demonstrate how your skills, experience, training and education match the employer’s needs. Avoid misspelled words and bad grammar. Following are a few ways to make this easier.

Consider what positions you are interested in and review what qualifications or experience they require by reviewing different types of jobs and job opportunity announcements on USAJOBS . Gather information and begin to build out a description of your knowledge, skills and experience to add to your resume. How you present your skills and experience in your resume will help determine whether or not you are invited to interview for a job.

Attend job assistance training prior to departing the service. Contact your Transition Assistance Center as soon as possible and sign up for a Transition Assistance Program Workshop. If you are not near a Military Transition Center, you may use the services at Transition Assistance Offices operated by the other military services. Use your transition counselors. They have the tools and knowledge you need. If available, get their help in creating your first resume or filling out a draft application. Ask them to critique your work and then make the changes they suggest.

One size never fits all. As you apply for jobs, tailor your resume to the position’s requirements. Study the job opportunity announcement and emphasize the parts of your work history that match the qualification requirements listed there. It is important to portray your knowledge and skills as a match to the requirements of the position and demonstrate the ability to do the job. This is easy to do when you include your results, achievements and accomplishments. Minimize the use of technical jargon or specialized terminology (e.g., military abbreviations) in your resume.

Resumes are generally presented in one of three formats: chronological, functional or a combination of both. Which format you choose will depend, in part, on the type of work you have performed and whether or not you are going to continue in the same field.

• Chronological resumes list work experience according to date, with the current job appearing first. Chronological resumes work well if your career has been progressive and you plan to continue in the same line of work.
• Functional resumes are organized by the skills you have used on the job. Functional resumes work well if you are contemplating a new career, do not have a lengthy work history, or have held a number of different positions because they sell your abilities based on the skills you have acquired throughout your career. Be sure to include relevant volunteer experience.
• Combination resumes both describe your work experience and highlight your skills. Combination resumes usually provide the most comprehensive overview of your career.

Unlike resumes used in the private sector, federal resumes require additional information. For each past job, give the standard information found in most resumes. Your federal resume should include the following:

• Job announcement number, job title , and job grade of the job for which you are applying
• Your full name, mailing address , day and evening phone numbers and home e-mail .
• Country of citizenship , if different from U.S.
• Veterans – Ensure that you attach or upload supporting documentation (e.g., DD214 or Statement of Service if still on Active Duty; SF-15, Application for 10-point preference; and Disability Rating Letter of 30% or more from the VA, if applicable).
• Peace Corps / AmeriCorps VISTA Volunteers – If you are a Returned Peace Corps Volunteer, you will need to provide your Description of Service (DOS) to claim non-competitive eligibility for federal jobs. AmeriCorps VISTA volunteers
• Persons with Disabilities (Schedule A) – To verify eligibility for employment under the Schedule A hiring authority, you must provide proof of disability issued by a licensed medical professions, a licensed vocational rehabilitation specialist, or any federal agency, state agency, or an agency of the District of Columbia, or U.S. territory that issues or provides disability benefits. Contact the Department’s Selective Placement Coordinators for help with hiring and accommodation requests.
• Veterans – Keep in mind that your military training may count towards qualifications. Use your Verification of Military Experience and Training (VMET) document (DD Form 2586) to document your training and education.
• Begin with your current position and list all other positions held in chronological order.
• State the job title, starting and ending dates (including month and year), prior employer's name and address (or write "self-employed," if that applies), and major duties and accomplishments. Include any positions temporarily held.
• Show the average number of hours worked per week or simply state "full-time"; salary or wage earned; supervisor's name, address and telephone number; and whether you’re most recent supervisor may be contacted.
• Veterans - Avoid using military job titles or occupational codes. Instead, look at what you did using your Verification of Military Experience and Training (VMET) as a starting point. Employers prefer proven performers, so make sure you know what employers are looking for in comparison to your military work experience.
• Indicate if your current supervisor can be contacted
• Job-related training courses (title and year).
• self-management skills refer to the way you manage yourself on the job (e.g., dependable, resourceful, etc.);
• functional skills are the skills you use on the job or have used in previous jobs (e.g., operate equipment, supervise, analyze, etc.); and
• technical skills relate to specific skills required to perform a described task (e.g., computer programming, accounting, sales, etc.)
• Current job-related certificates and licenses - Make sure you understand the licensure and certification requirements for your job objective.
• Job-related honors, awards, special accomplishments , leadership activities, memberships, or publications.

Once you have spell checked your resume, take a good look at its overall appearance. Is it appealing and easy to read? Is there enough white space? Are the margins appropriate? Have the headings, font and formatting style been used effectively? Keep in mind that your resume is an employer's first impression of you. Make sure it makes the best one possible.

• Review the job announcements carefully for key words
• Use verbs and adjectives (e.g., managed, implemented, created) that match key words identified in the job announcement.
• Eliminate military lingo (use words such as personnel instead of squad or platoon).
• Include your accomplishments; do not be shy, be truthful.
• Focus on the mission of the agency and translate your experiences.
• Your positive attitude and genuine enthusiasm goes a long way.

USAJobs Resume Builder Preparation The Ultimate Guide

Section 1: Create a USAJobs.gov Account and Profile

Getting started.

Let's create an account on usajobs.gov and sign in.

You will need to create a login.gov account to sign into USAJobs.gov. It’s pretty simple, but you need a very strong password, so have one ready.

Set Your Credentials

Step 1: Enter your email address .

Tooltip: Don't use an unprofessional address, (like [email protected] ). If necessary, create a specific usajobs email address. Keep out span by only using it for employment purposes. ( [email protected] for example)

Step 2: You must Confirm your email address to proceed.

Step 3: Select a primary authentication method .

Tooltip: Some of these security options may be new to you. You may learn about Authentication Applications here . If you have a security key, it must support the FIDO standard. These methods are the most secure. Using any method you prefer will be acceptable.

Example: If you chose to authenticate by phone, enter a phone number . You will receive a one-time security code via text.

Step 5: Déjà vu? Go ahead and choose a backup method .

You've Created an Account with Login.gov!

Write down the email and password you used to create this account. You don't want to forget your user ID or password. You may now Sign in to usajobs.gov . It might take 5 tries and 3 password resets, so be patient!

Create Your Profile:

Important: USAJobs.gov may sign you out before you can save anything. It may be best to prepare in a Word document and paste onto the form. You don't want your session to expire before you save.

Click on “Guest” and it takes you to the Legal Name field. Use the name you would like hiring officials to see.

Remember if you use nicknames, they will be visible to others. I prefer full first name (formal) middle name, full last name.

Enter your full address . Use official abbreviation of street codes (ST, AV, DR). Enter the Zip code, city and state (state from drop down).

You may enter up to 2 phone numbers.

Be sure to enter your cell phone number if you have one. Hiring officials don't want to speak to a family member. Cell phones eliminate the problem.

Click on “Save Contact Information” to go to the next step.

Citizenship

Answer the citizenship question.

Click “Registered” or the correct exempt choice. Since January 1, 1960, many register for selective service in 11th grade.

Click “Save Citizenship” to continue.

Hiring paths

This information narrows down job searches that apply to you. Click on all that pertain to you.

IMPORTANT: Veterans receive 5 to 10 extra eligibility rating points. This will help you be placed at the top of the list. Include your DD-214 with your application package.

List your federal, military, and professional experience here. Make your profile searchable. Agencies can find you based on your experience.

Do you have Federal experience? Enter the type and Series and the highest grade achieved . Then enter the pay scale and your federal occupation (title).

Create a Biography by listing the federal jobs you had.

Federal Service: US Department of Commerce, US Census Bureau. 1998-2000 ACE Team Supervisor, Philadelphia 2005-2008 Field Representative/Senior Field Representative Los Angeles Regional Office 2008-2011 Regional Technician/Area Manager Census 2000, Los Angeles Regional Census Center 2014-2015 Government Contractor/Sabre Systems/Technical Writer

You don’t need to go into detail at this time. When you enter work experience, you have space to enter duties, skills, etc.

At this point they signed me out. I had to sign in again and re-enter the Biography. Good thing I saved it!

Military Service – Have you served in the US Military? Claim Veteran's Preference. This is very important. Veterans receive 5 to 10 extra points on your eligibility rating.

Veterans may be placed at the top of the list. Be sure to include your DD-214 with your application package. Aslo, Have your D-214 ready to answer the questions in this section. Skip to Demographics – Answer or decline by clicking the first box.

Section 2: Build Your USAJobs.gov Federal Job Search

Here is what you do to find a list of federal government jobs:.

Tooltip: Use your USA Jobs login or create your usajobs.gov account if you'd like to save your job search later! For step-by-step guidance, see the "Create Your USAJobs.gov Account and profile" section above.

Before you start looking at USAJobs resume examples, let's find your first list of government jobs. You will use www.usajobs.gov for your Federal government job search.

USAJobs.gov provides a complete list of Federal Government Jobs (Vacancies). We recommend this resource for finding a federal job.

Build Your First Federal Job Search

• Go to www.usajobs.gov on your desktop
• If you do not see a search bar, click the "Search" icon (top right)
• Enter a Location
• Click the blue "search" button next to the search bar to submit

You've completed your first Federal Job Search. Great job!

Look through your search results. You will see Vacancies available in the location you entered. Many of these vacancies may be outside of your career path.

Next, let's filter out the jobs you don't fit.

How to Filter Your Federal Job Search:

Filter by location.

First, let's set how far we are willing to travel within this location. The default is 25 miles.

When I used the 25 mile radius, it returned 44 Results. When I expanded to a 60 mile radius, I had 579 results! That's a huge difference.

Setting A Travel Radius

Tooltip: You can enter multiple locations and click search again. This is helpful if there are multiple places you are willing to work.

• Click “More Filters" .
• Use the slider to set the distance you are willing to travel .

The "More Filters" section

Look under “More Filters”. You will also find limits like Work Schedule, Appointment Type, and more. I do not find these filters necessary.

Additional Resources: Here is the Official Documentation for filtering results by: Location , Work Schedule , Appointment type , Security Clearance , and Travel Percentage .

How to Use "Top Filters" to gain an edge:

Tooltip: Current/former Federal Employee can leave filters unchecked. This will maximize your result options.

Top filters give you access to vacancies exclusive to certain groups. These vacancies may have less competition.

I only use these filters to add vacancies to your list of results. Try not to limit yourself to only one filter.

• Click "Top Filters"
• Click "Open to the Public"
• Click each additional filter for which you are eligible.

Filtering by Pay

Before you filter by pay, remember that what's important is getting in.

Changing Jobs within the Federal Government is Easy.

Have you served 90+ days after competitive appointment as a Federal employee? You may typically apply to ANY "status" position.

That means you get more opportunities with much less competition, so you can move up or move around very quickly. I recommend non-federal employees apply to EVERY relevant job. If qualified, just get in somewhere and figure it out from inside.

Use Pay Filters to Match Your Work Experience

If you have no Federal Experience:

Tooltip: Want to find the positions for which you most likely to be qualify? Start with the highest salary you've earned. Subtract 10-15k for your minimum salary. Add 10-15k for your maximum salary.

• Scroll down to "Pay"
• Click the radio button next to "Salary"
• Click the $ amount next to "Min" to type a minimum salary
• Submit using the "Enter" key
• Click the $ amount next to "Max" to type a maximum salary

If you have Federal Experience:

Tooltip: Even Federal employees should apply to every grade level. Look at the the 2021 Pay Schedule . A step-10 for one grade level may pay more than the step-1 of a higher grade level!

• Click "grade"
• Click to add each grade level for which you qualify

How to Filter Jobs by Keywords

Non-veterans.

Non-veterans might have a better chance using "Direct Hire" as a keyword. These jobs are critical to fill.

Many direct-hire jobs do not offer Veterans preference. This may level the playing field for you.

Student or Recent Graduate

You might have a better chance if you use "Pathways" as a keyword. These vacancies may value education over experience. Pathways are often excellent entry level government jobs.

• Under “Keywords” in the search bar, enter your interests .
• Click Search

Example: Do you want to work for a specific agency? If you like the Census Bureau, enter "Census Bureau". If you have IT experience, enter "IT Experience". I entered “Manager” and it returned 124 jobs. I would look at each one to see if I qualify.

Nice work! Now you have a well filtered job search.

Look at the job titles and save all that match your qualifications.

Is this your first time working for the government? Pay particular attention to any "assistant" position. These jobs are usually entry level. Many do not even require a degree or experience in that field. Be sure to save every job that has "Assistant" in the title. You face less cometition moving up to a higher grade level from inside.

Saving Searches

How to create a saved search.

Tooltip: To create "Saved Searches", You'll need to Create an account first and log in.

With saved searches, any time new jobs become available, you will receive an email. This ensures you are always up-to-date on new opportunities.

• Click on the “save search bookmark.”
• Name the search (Keyword and Date)
• Select how frequently you want to be notified
• Select how the jobs should be sorted (I like to sort by job title)

Final Thoughts on Job Searches

You can create up to 10 Saved Searches. They will appear on your usajobs.gov dashboard.

Once you have saved the jobs to your dashboard, you can determine which ones fit you. You are allowed to save up to 25 job vacancies. Don’t forget to delete the one’s you don’t want.

Section 3: Understand Your Vacancy

Tooltip: Read "Build Your Federal Job Search" to select a vacancy.

Why is the vacancy important?

Ready to learn the secret that every USAJobs Resume Builder tutorial leaves out? The Vacancy Announcement has what you need to customize your resume. The trick is to understand what they want, give it to them, and back it up.

Where to Start

Use the job search tool on www.usajobs.gov to find your vacancy announcements. Simply cut and paste, and edit every part that applies. This will satisfy the job requirements to get through the initial screening.

Open a vacancy announcement on the www.usajobs.gov website. You'll find a lot of information you need to review. This is how to find out about the job that is being offered.

How do I use the Vacancy?

First, you translate a vacancy announcement into understandable terms. This helps you decide if you are even qualified for the job. Then, later, you can review for additional information about the job.

How do I read the vacancy?

Government terminology can be complicated and hard to understand. They also use acronyms that may not be familiar to you.

There is a secret to understanding government Human Resource Specialists. Break every sentence down comma to comma . The sentences can be long and complicated. They take 30 extra words to make a point.

Look specifically for what you need be qualified for the job .

Finding The Qualifications

Start out by looking for 4 main headings :

• Proficiency Requirement
• Qualifying Experience
• Specialized Experience
• KSA's (Knowledge, Skills and Abilities)

Look for these headings in the announcement. You need to determine if you have that experience and meet those requirements . Often, this information is listed by Grade Level.

Here are the salary equivalents for each grade level .

Let's review the qualifications and evaluations of a vacancy. I am going to highlight the specific qualifications needed for the job. I have added notes next to any that need "translation".

Follow an Example Vacancy

Qualifications required:.

GS-5: You qualify at the GS-5 grade level if you possess one (1) year of specialized experience, equivalent to at least the GS-4 grade level in the Federal government, which has equipped you with the skills needed to perform successfully the duties of the position.

• Entering information into a computer system ;
• Answering routine questions from other employees ;
• Distributing information to appropriate personnel .

GS-6: You qualify at the GS-6 grade level if you possess one (1) year of specialized experience , equivalent to at least the GS-5 grade level in the Federal government, which has equipped you with the skills needed to perform successfully the duties of the position.

• Assisting analysts with interpreting and analyzing data . (Helping a supervisor compare information with expected results.)
• Assisting in the performance of ongoing reviews of documentation and verification of status . (Helping a Supervisor make sure documents are complete and accurate.)
• Assisting in the development of methodologies and plans for system utilization activities . (Helping plan and use tools and manuals to achieve results.)
• Assisting in compilation of statistical information from automated resources to be used in past, current and future evaluations of data quality . (Helping a Supervisor use programs like Excel to compare information.)

GS-7: You qualify at the GS-7 grade level if you possess one (1) year of specialized experience, equivalent to at least the GS-6 grade level in the Federal government, which has equipped you with the skills necessary to perform successfully the duties of the position.

• Interpreting and analyzing data. (Comparing incoming information against what is expected)
• Performing on-going reviews of documentation and verification of status . (Reading documents and making sure they are complete and accurate)
• Developing methodologies and plans for system utilization activities with analysts . (Helping to plan and use tools and manuals to achieve results.)
• Compiling statistical information from automated resources to be used in past, current and future evaluations of data quality . (Using Microsoft Excel or other programs. Comparing information so that others can decide if the quality of the data meets the requirements.)

EDUCATIONAL SUBSTITUTION:

GS-5: You may substitute 4 years of education above high school for the experience required at the GS-5 level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

Appropriate combinations of successfully completed post-high school education and experience also may be used to meet the total qualification requirements for the GS-5 grade level.

All requirements for this position must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Wednesday, June 01, 2015).

You qualify for this position at the Grade 5 level if you have a Bachelors degree. You may also combine education and experience to meet the requirements.

How You Will Be Evaluated

Your application packet.

You will be evaluated for this position based on your resume. Your resume must support your responses. This includes job specific assessment questions. Include level of education claimed, experience, and training.

To be considered for this position, be sure your resume is compliant. Your resume must be submitted as part of your on-line application.

You must completing the online assessment questions. You must also upload your resume with any required supporting documents.

How to know if you are qualified

Review the "Finding the Qualifications" Section. Highlight the qualifications required to apply for the position. Next, you can decide if you have those qualifications.

Look at the highlighted items , one by one, and ask yourself, "have I done this?" .

Do you meet all qualifications under one grade level? This qualifies you at the next higher grade level. Can you answer yes to each of the requirements for Grade 4? You are qualified for Grade 5. Can you answer yes to each of the requirements for Grade 5? You are qualified for Grade 7, etc.

Pay attention to the closing date! At 11:59 PM (Midnight) Eastern Time (9PM Pacific Time) the job will close. After this, your application package will not be accepted. In fact, the job will no longer appear on the screen.

If you are qualified for the position, you will click on "Save Job." Once the job is saved, you can go back to your USAJobs.gov account page. Click on "Saved Jobs" when you are ready to apply for the job.

Section 4: USAJobs Resume Builder process

Federal resume guide.

IMPORTANT: Your resume must make it through the federal screening process. Do not apply to Federal Jobs with a non-compliant resume.

What is a Basic Federal Resume?

Your basic resume is a starting point. You will use it as a foundation for all of your job applications. Remember, only qualified applications will pass the screening. You may use the USAJobs resume builder or upload a customized resume in the official USA Jobs resume format.

You can use the USAJobs Resume Builder to apply for a federal job. To build the basic resume yourself, continue below.

If you prefer, you can Hire a USAJobs Resume Writer [$399] from our team. Just click the button that says "Write My Resume".

As a shameless plug, our customized resumes are compliant with all Office of Personnel Management (OPM) Standards. They are provided in the official USAJobs resume builder format ready to be uploaded. The service include the necessary USA Jobs resume keywords and phrases specific to your vacancy. Targeting your experience to the specific vacancy gives you a huge edge and allows us to confidently offer our 100% money-back guarantee .

Thank you for your interest and patience.

Get started with the USAJobs Resume Builder

Tooltip: If at any time you have questions, email me at [email protected] . I will be happy to try to clarify.

Go directly to Documents and click on “Upload or Build Resume” . Select “Build Resume.” Your profile information should carry over.

Experience does not carry over. There is no need to enter experience twice. Enter it only in the USAJobs Resume Builder. Do you already have a private sector resume? Keep both windows open so you can copy and paste.

Name and date the resume. Example: Basic Resume 8/2018

Work Experience

This is one of the most critical sections in your resume.

You will customize this section for each application. You may enter work experience 3 different ways.

1. Did you have only one position in a company ? Enter the company name and the position you held, most recent first.

2. Did you have several positions in the company ? Enter the company name once. Enter the dates employment began and ended . List each position in reverse chronological order (most recent first).

Include the dates you held each job within the narrative. This gives the hiring official the details of your term with the employer. It also lets them know that you were promoted.

3. Did you do freelance, consulting or volunteer work? Did you have gaps in your employment? You will enter it differently. In the "Company" field, enter the type of work you did.

(example: Administrative Consultant, Volunteer Work, Set Designer) .

In the field for "position", enter the company you worked for and the dates . These dates do not have to be chronological. Perhaps you had several consulting jobs at the same time.

Here is an example of the how to enter three different types of work history into the USAJobs Resume Builder:

Adelphia Cable Positions Held: Title: Metro Area Sales Manager From: 08/2000 To: 03/2002 Salary: $90,000/year Supervisor: Phone Number

Work History Example 2:

US Census Bureau Positions Held: Title: Area Manager Then, in the narrative, enter: Title: Area Manager From: 09/09 To: Present Salary: $65,000/year Title: Regional Technician From: 03/08 To: 09/09 Salary: Grade 12 Title: Senior Field Representative From: 02/2006 To: 03/2008 Salary: Grade 6 Title: Field Representative From: 01/2005 To: 02/2006 Salary: Grade 5 Title: Team Supervisor From: 10/1998 To: 05/2000 Salary: Grade 12 Supervisor: Assistant Regional Census Manager Phone Number

Work History Example 3:

Self-Employed Positions Held: Title: Truly Unique Web Administrative Consultant From: 3/2002 To: 3/2004 Salary: Volunteer Title: Benefits Plus Administrative Consultant From: 03/2002 To: 03/2006 Salary: Commission Title: Say Cheese Photography Administrative Consultant From: 03/2004 To: 03/2006 Salary: Commission Supervisor: Phone Number

Things To Keep in Mind

Have the addresses of your employers ready to enter . Did you work from more than one place? Enter the mailing address of the company , or the most recent address.

if you are still employed select “present” as the end date for that company.

When you enter the salary information, use "$" and commas . Enter the annual rate if possible (ex: $40,000/year – do not abbreviate.)

Duties, accomplishments, and related skills

Important: You will need to customize this section. This targets your experienc to each vacancy announcement you select.

At this time you can briefly enter duties, accomplishments, and related skills . You will add to this section later to customize it. Don't write a book .

You may enter your highest salary here. Label it as yearly, monthly, or hourly under salary rate. This tells hiring managers the grade level for which you will qualify.

Average hours per week

Enter your average weekly hours worked.

May we contact your supervisor

If at all possible, answer yes . You will be prompted to enter the supervisor name and phone # .

Is this a federal Civilian position

If you have not worked fro the government, enter no . Otherwise, enter yes. Select the Department & Agency, Series, Pay Scale and Grade Level . Also, you can select the Employment Type .

Save your work experience!

Then click on “Add work experience” to add the next job you held . Continue until you have listed your work history to the year 2000. Enter jobs in reverse chronological order. Include all military experience, even prior to year 2000.

Educational History

It is usually optional to enter your education. Check if the vacancy requires a specific educational level. Enter your degrees , most recent first.

Example: Doctorate; Masters; Bachelors; Associates; High School. Enter certifications, licenses, additional coursework. Click on “Save Education" for additional fields.

You will be asked to list name, phone number, Email. Select a reference type (professional or personal). Include the employer and the title of the reference.

Job Related Training

List the titles and completion dates of training courses you have attended. List certificates you have earned.

If you are bilingual , answer these questions . It is always helpful to speak more than one language. It is a requirement for some jobs.

Organizations and Affiliations

List any professional organizations to which you belong.

Professional Publications

Enter any professional publications in the space provided.

Additional Information

This section of the USAJobs Resume Builder will be customized for each job application. This is where you will add:

Specialized Experience required in the job announcement.

Knowledge Skills and Abilities required in the job announcement.

Any continuation of work experience.

Anything else you haven’t entered but want them to see.

Congratulations! You have a basic federal resume.

At this point you are ready to start looking for a government job!

An official website of the United States government

Here’s how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Quick Guide to Preparing a Resume For Federal Government Positions

Due to the volume of applications received for any given vacancy announcement within the website, your resume will most likely be processed through an electronic filtering mechanism before being reviewed by a Human Resources Specialist for a qualification determination. Your resume will also be screened according to certain preferences (e.g., Indian Preference, veterans, disability, etc.) and rated based on the extent and quality of your experience, education and training described on the vacancy announcement. It is essential that you tailor the experience listed on your federal resume to the specific position to which you are applying.

Once your application is rated, a quality review will be conducted by Office of Human Capital Management staff and/or a Subject Matter Expert (SME). Resumes are forwarded to the Hiring Manager for interview consideration. Once a hiring decision has been made, applicants will be notified.

Resume Writing

Before you begin, it may be helpful to compile all the information you want to include in your resume. The writing process will be much easier and faster.

It is important to thoroughly review the vacancy announcement for the position you are applying. You should tailor your resume to ensure you include the experience and skills that are required for the position.

What Should be Included in a Federal Resume?

A federal resume calls for some information that is not generally required on a standard resume for private industry positions, and not including the required information may immediately disqualify you from consideration. It is extremely important that you carefully read application instructions and include all required information. Below is an example of a resume for Federal employment:

First and Last Name Address City, State and Zip code Email address Phone Numbers

Special Hiring Authority: (Indian Preference, Veteran’s Preference or Person with Disability - Schedule A ) Federal Experience: ( Yes or No and Indicate Military, Federal or State Gov ) Security Clearance: ( Indicate what level and if it's still active ) OBJECTIVE: To obtain a full-time position in public service with ( Department of the Interior, Indian Affairs as a (Indicate the position including announcement Number if there is one )  

SKILLS SUMMARY: ( Has 3 elements: An introductory paragraph, list of skills directly related to the position, and your skills you have acquired throughout your career, that you want to highlight ) (1st Element: The introductory paragraph - Must be specific and highly detailed for each job series and position you're applying to. You need to outline all the specific skills you have that are directly related to the position you are seeking including Key Words identified in the positions description.) Focused and highly motivated management professional, with 12 + years of extensive experience in Strategic Workforce Planning , EEO , OHR and Diversity Mgt . Utilizing my background in Disability, Accommodations, Business Operations, Project Management, and Statistical Analysis to develop comprehensive programs based on the employment needs and mission of the agency. Deploying metric -based solutions and maximizing our ROI . I'm an innovative and energetic team player, relationship builder, and highly effective communicator. (2nd Element: List of skills directly related to the position and the Key Words you identified - Back up your skill summary with specific examples from you career or education. Identify specific accomplishments, length of time, highlight numerical results and awards derived from those duties and skills. This is the most critical area of the resume. You are relating an activity in your career to that of the position you are applying and showcasing your accomplishments.)

• Develop and create a Strategic Workforce Planning program to ensure were accurately utilizing all available resources. Good Example

• Expert in Equal Employment, Labor and Employee Relations assisting managers and staff in identifying and solving EEO Policy questions on Accommodations, for the past 9 yrs. Better Example

• As Diversity manager I trained a staff of 100+ internal and external personnel on diversity rules and regulations. My efforts resulted in a 70% reduction in violations and improved the overall atmosphere at ABC Co. Best Example (3rd Element: Acquired skills - These are skills you want every employer to know you possess and feel they are what defines you as a model employee. Remember you MUST quantify and qualify every statement you make.)

• Analyze, develop, test and incorporated IT business solutions to enhance business process control and tracking. Good Example

• Supervised, motivated, mentored and lead by example, using experience backed judgment, strong work ethic, and irreproachable integrity, derived from my 12yrs as a Department Manager at ABC Co. Better Example

• Developed and implemented a supply inventory program, which tracked our use of production and office materials. This provided us detailed reports of our available inventory at all times. Allowing us to make more informed purchasing decisions. Resulting in ABC Co. to save 500,000 per year. Best Example

EMPLOYMENT HISTORY Name of Employer Position & Title GS level or Salary and Years of Service From: Mo/Year to Mo/Year; (Indicate if the work was Full Time, Part Time, or Seasonal; provide number of hours for PT or Seasonal work) Write a brief description of your experience/duties, and identify your major roles and responsibilities. Describe in detail each position you held for at least the last 10 years and quantify and qualify each statement). IP: Describe each duty as if you are describing it to someone for the first time. Agencies are not allowed to assume you can or can't do anything. Ex: Cashier: A cashier can perform numerous duties, if you only list cashier we can only interpret that as someone we collected and distributed money). As Diversity Manager I analyze develop and manage programs and projects related to the successful deployment of our department's initiatives. My duties included ensuring we provided an inclusive work environment, free from discrimination and ensuring we met all federal and state regulations. This was accomplished by collecting, analyzing human capital data and statistics from various sources to get an accurate analysis of the programs and work environment we provided our employees.   • Performed labor market Statistical analysis and employment projections locally and nationally to determine our recruitment strategy to ensure we were recruiting from a diverse population. Good Example • Coordinated with the Office of Human Capital and EEO managers to develop programs to improve our diversity in the workplace. Performed detailed analysis of the current workforce, and developed a strategy to ensure we targeted a broader workforce. This had an immediate impact on community relations and a 20% increase in local sales. Better Example

• Diversity manager for the past 7 yrs I was responsible for a staff of 20 employees. I coordinated with our Office of Human Capital to develop and measure recruiting timelines and efficiency, to determine cost per employee hired and accurate return on investment. Identified various key elements related to recruiting and performed a statistical analysis on reducing cost per hire. This lead to a yearly savings of 15% on recruiting expenses. Best Example

ACCOMPLISHMENTS (Identify any areas of your career you feel an employer will get a better understanding of who you are and your additional activities, to included honors received by organizations, exceeding specific goals on projects, etc.)

• 2011 Supervised and managed the Specialty Hiring Programs, including NonCompetitive Direct Hiring Authorities, Military Spouse Employment and Individuals with Disabilities Programs, at the Department of Defense. • 2008 Liaised with union and management on contract negotiations and labor dispute settlements with global manufacturer. Prevented the loss of 200+ jobs and saving the company 1.3 million dollars.

• 2006 The Minority Entrepreneur Network - Assisted 5 minority startup companies in researching, forecasting, and drafting their business plans and applications for small business loans.

• 2005 Restructured vendor contracts for a gross savings resulting in $375K per quarter.

COMPUTER SOFTWARE (List all software and applications you are experienced in and level. Identify formal training and where you received that training)

ADDITIONAL TRAINING (List any formal or informal training including accreditations and number of hours in the specific field)

• I have attended various seminars on EEO compliance and diversity Good Example

• Extensive EEO Compliance Training: Laws & Discrimination, Diversity in the Workplace, Workplace Relationships, EEO Complaints and Resolutions: (80+ hrs of training) Better Example

• Extensive Project Management Training specializing in large scale projects and developing the project plans and schedule. All training was done at the Defense Equal Opportunity Management Institute (DEOMI) 2002 thru 2011 (120 hrs) Best Example

HONORS AND AWARDS

(Any formal awards you would like to share)

VOLUNTEER WORK & COMMUNITY INVOLVEMENT

(Depending on the type of work volunteering can count the same as formal on the job experience if related to the position) (2010 - current) I hold Diversity workshops at the ABC community center in Washington DC, 6 times each month. I provide employers with information on developing an inclusive and diverse workforce. Note: volunteer work must include the total # of hours PROFESSIONAL ASSOCIATIONS AAPD - American Association of Peoples with Disabilities HAVA - Honored American Veterans Afield NRA - National Rehabilitation Association PMI - Project Management Institute Wounded Warriors Project - Warriors to Work REFERENCES (List at least 3 references including their contact information)

indianaffairs.gov

An official website of the U.S. Department of the Interior

• Federal Resumes Guide for USAJobs

Table of Contents

Introduction

USAJOBS.gov

Writing Strategies

Federal Resume Sample

Introduction to federal resumes.

Searching for a federal job can be a daunting task. The stringent guidelines for both the application process and the formatting of required materials, including the federal resume, can seem overwhelming to first-time applicants and seasoned professionals.

In this comprehensive guide, we will walk you through the key steps in the application process, including successfully navigating USAJOBS (the official job-search website of the US government), targeting vacancy postings, and crafting an effective resume that highlights your career accomplishments while aligning with federal resume-writing best practices.

How a Federal Resume Differs From a Private Industry Resume

The main differences between a federal resume and a private sector resume are the length of the resume and the detail involved. While a typical resume should be no more than two pages in length, a federal resume can extend to five pages or more. In addition, federal resumes require more details in regards to references, availability, and expanded job descriptions and accomplishments. Also, readers of your federal resume will be expecting certain stylistic attributes and exact phrasing that mirrors the language of vacancy postings on USAJOBS.gov.

Grade Levels: General Schedule (GS) & Senior Executive Service (SES)

In the federal job arena, there is a highly specific and expected career progression and salary roadmap referred to as the GS pay scale, ranging from GS-1 through GS-15. Applicants are required to meet clearly defined expectations for jobs at each level, and each progressive step includes a raise in salary:

• GS-1 through GS-7: Entry-level positions – If you have recently entered the workforce and have at least a high school diploma and a few months of work experience, you qualify for positions up to GS-2. If you have more than a few months of general experience, you qualify for GS-3 and GS-4 levels. Following this (GS-5 and above), positions require at least 1 year of specialized experience to be considered. Graduates within a specific career field are eligible for GS-5 jobs and qualify for GS-7 if they attained certain grades, test scores, or other criteria while in college.
• GS-8 through GS-12: Mid-level positions –  Jobs within this range typically require master’s degrees or a doctorate for GS-11 grades and beyond. In lieu of a degree, acceptable candidates can qualify with at least 12 months of experience at an equivalent grade level.
• GS-13 through GS-15: Senior managers, high-level technical specialists, physicians –  Positions in this range are typically reserved for top professionals holding advanced degrees. Candidates must be able to demonstrate relevant job experience. At levels 14 and 15, the candidate is eligible to apply for a Senior Executive Service (SES) job.

SES & Executive Core Qualifications (ECQs)

SES roles represent executive-level positions across management and policy. These roles are classified above GS-15 in most Executive Branch agencies of the US government. These also represent the highest-level positions below presidential appointments. To qualify for an SES position, one must demonstrate alignment with five ECQs and their key components:

As you’ll see, the questionnaire asks about certain abilities that the ideal candidate would possess that might not be spelled out in the job posting itself, so it’s important to identify these and leverage them in your federal resume.

In addition to specific phrasing of expected abilities and accomplishments, you will want to identify the KSAs that are specific to the position. USAJOBS makes this process easy by highlighting them at the bottom of a vacancy posting with the “How You Will Be Evaluated” section. Remember, these are expected to be written verbatim in a federal resume.

After you have made a list of both the KSAs and phrases you need to incorporate into your federal resume, it’s time to start writing.

Strategies for Writing a Successful Federal Resume

Define Your Core Skills

With your list of KSAs and duty phrases in hand, ask yourself what five high-level responsibilities describe your current role in order to define the key knowledge, skills, and abilities you apply every day and how they align with the information you obtained from the vacancy posting. Once you have compiled this list, brainstorm about specific examples of achievements in these areas and how they support the position you’re applying to as well as its KSAs.

If you are making a transition from military service into civilian service, you will need to translate your experience and accomplishments to align with the language of the vacancy postings. Using the posting language and KSAs as a guide, consider how your accomplishments within the military reflect the skills and abilities required for the position. A good starting point for this information is your performance evaluations.

Formatting & Layout

As with a private industry resume, a federal resume is most impactful when it is organized and highly readable. A main point of difference between the two is that while a private resume can take many forms including functional or creative, the federal resume must be in the traditional reverse-chronological order covering the last 10 years.  Private sector resumes use succinct career highlights and bullets with few details, whereas federal resumes use full phrases, sentences, and paragraphs to cover the informative descriptions and extensive details that support the job qualifications. While a private sector resume is typically limited to 2 pages, a federal resume can average anywhere from 3 pages to 7 or more.

Stylistic Rules

As with private-sector resumes, some general stylistic rules apply to optimize the document:

• Most jobs will have four to six paragraphs, and each should represent a KSA, if possible. “Communication skills” is the most common KSA.
• Each resume should contain one paragraph on “Interpreting Regulations.”
• Repetition aligning with job posting-specific phrasing is encouraged. If you did the work and have the skills, it’s acceptable to repeat these attributes throughout the resume. Avoid exact repetition, and paraphrase when possible.
• Minimize using personal pronouns, and keep articles such as “an” or “the” to a minimum to optimize space.
• KEYWORDS/CORE COMPETENCIES should be used to describe each duties paragraph and are in all caps. Nouns are preferred, but verbs can also be used if that is the language reflecting the vacancy posting.
• Accomplishments should follow the STAR format (Situation, Task, Action, Result) for a general federal resume or the CCAR (Challenge, Context, Action, Result) format for ECQs within the SES resume.
• Some job announcements will require the full date (mm/dd/yyyy) and salary, supervisor name and phone, and whether or not to contact. It’s important to note that federal resumes will not be considered if required information is missing.
• Certificates usually go under Job-Related Training, but longer programs such as the Project Management Institute’s (PMI) Project Management Professional (PMP) certification will go under education.
• Military, Soldier, Veteran, Marine, etc. are capitalized throughout the resume, which is reflective of Military AP Style.
• All acronyms, except those that are obvious, should be spelled out. This is especially important to elucidate department or industry-specific jargon. Remember that it’s often HR that is reviewing your resume first, not a specialist within your field.
• Font size and spacing should remain the same, except for paragraph spacing.
• Jobs more than 10 years in the past will still be listed but will be presented in the Additional Information section, with the number of years listed instead of dates.

Contact Information & Career Summary

The federal resume presentation begins with your contact information. These details should match your profile on USAJOBS. Following this is the Career Summary which should be crafted to align your experience with the vacancy posting of interest. Also list your citizenship status, current employment status (federal or private sector), the highest GS level you have obtained (if applicable), and any security clearances you have.

If you don’t have the security clearance required by the position, make it known that you are aware of the requirement and are willing to obtain the necessary clearance. You can also use this space to describe any high-level awards you have received or technical skills that are relevant to your desired position. Again, while the private sector resume is intentionally two pages on average, federal resumes are more expansive and inclusive of details.

Following your summary and contact information is a section of bulleted areas of expertise. Again, focus on the keywords that align your strengths and abilities with the requirements outlined in the vacancy posting.

Work Experience

Next, outline your work experience for each agency in chronological order. The federal resume requires exact dates (month/year) of employment as well as hours worked per week and exact details of each position (Series, GS level, etc.). As stated previously, the federal resume is a chronological document that describes your work history in terms of an outline. This means that you should outline your progression of roles within that agency and follow the timeline with a skills-based resume-writing format. You will do this for each applicable agency.

Next, use the list of duties and KSAs that you compiled from the vacancy posting as a template to describe how your career duties and accomplishments demonstrate your success in those areas. In this applicant’s case, the following phrases (among others) were listed on the vacancy posting:

• Logistics and transportation
• Provide oversight and guidance
• Leverage knowledge of organizational development and culture
• Team leader
• Organize and direct teams
• Interpret policy and regulations
• Effective written and oral communication
• Build professional working relationships

Looking at the example below, you can see how the resume entry has been customized to reflect these lists:

As with a private sector resume, you’ll notice the use of bulleted accomplishments to describe specific accomplishments related to the listed and described skills. These should describe both what you accomplished as well as how you did it.

You will go through this process with every agency within your career history, ensuring that you continue to frame your accomplishments and work history around the list of phrases and KSAs that you obtained from your review of the vacancy posting.

It is also customary to list your supervisors as references under each position in your job history. You should also specify whether the HR specialist reviewing your resume can contact them.

Additional Information

After outlining and describing your career history in a way that aligns with your desired position, you will list additional information that is important and relevant, including education, certifications, job-related training, professional affiliations, and publications. This is also where older employment information is listed without specific dates.

Some higher-level applicants (in particular in the GS-14 and GS-15 range) have exhaustive lists of publications that would significantly lengthen the document. In this case, it is perfectly acceptable to present a selected list of representative publications.

More on SES Jobs

The SES level was established in 1978 as part of the Civil Service Reform Act to provide executive management of 75 federal agencies that are managed by the US Office of Personnel Management (OPM). As previously discussed, SES jobs represent the highest-level federal positions second to presidential appointments.

Although the same general rules of writing a strong federal resume apply, SES jobs have more expansive requirements for application. Depending on the vacancy posting, there are three kinds of SES applications:

• Traditional Method: 10-page ECQs in the proper format, technical qualifications (TQs) separate, and federal resume.
• Resume Only: 5-page traditional federal resume incorporating the five ECQs and, if relevant, TQs.
• Accomplishment Record: Resume and narratives responding to specific guidance for each submission.

ECQS and TQs, like KSAs, must be listed verbatim in your documents. The same procedures apply to an SES resume as with a general federal resume, but the scope is larger and the requirements more specific. If the vacancy post you’re interested in requires the traditional method, you’ll need to craft both a traditional resume as well as a 10-page document outlining how your experience aligns with the five ECQs (and TQs if a technically oriented position).

Resume Builder Compatibility

Because some vacancy postings require resume submission via the Resume Builder, it’s important to format your document so that it can be easily converted to Resume Builder style. If you have followed the general federal resume-writing practices outlined in this guide, then the process of converting to a Resume Builder-friendly format is fairly straightforward. When drafting a federal resume, it’s recommended to have two versions ready to go: your traditional federal resume and a simpler document that is ready for the resume builder.

Resume Builder is a simple text-only interface, so it’s necessary to avoid any graphics or fanciful formatting that won’t translate well to the system. Text styling such as italics, bolding, underlining, or bullets also do not register with Resume Builder, so these will need to be adjusted when converting your document. Additionally, you will need to remove detailed information about each position that will need to be entered manually, such as employment dates, hours worked, and pay grade.

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About USAJOBS

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Writing a Federal Resume

Is your resume one page? That’s fine for a private sector job. Your government resume, however, will need to have more detail, and it’s likely to grow to about two to five pages.

Key Components of a Federal Resume

The best way to create a federal resume is to use the resume builder on the federal government’s jobs website, USAJOBS. The resume builder will guide you through the whole process. And you don’t have to stick with one. You can create a resume tailored to fit different positions you apply for. You can also create a searchable, master resume, so HR specialists can contact you if there’s an opportunity that fits your skills and experience.

Building a Federal Resume

Candidate Information A federal resume will ask your citizenship status and most, but not all, positions require you to be a U.S. citizen. You’re also asked if you’ve worked for the federal government before and if you qualify for veterans preference —that is, you’ve served on active duty in the Armed Forces.

Work experience Your resume should list all the relevant jobs you’ve held.

Required : Employer, location, title, start and end date, average hours worked per week, responsibilities and accomplishments for each job you list.

Optional : A supervisor(s) as a reference and salary, although not listing salary doesn’t exclude resumes from consideration.

Education Include information on the schools you attended and the relevant coursework you completed. Only list degrees from accredited schools, or programs that meet the Office of Personnel Management’s standards . Provide as much information as possible to support your case that you’re the best person for the job.

Required : Schools attended and degrees obtained.

Optional : Grade-point averages, relevant coursework, academic papers or projects, key presentations, honors received, other important accomplishments.

Optional Information

For the best shot at a position, provide as much pertinent information as possible in optional sections, including:

Job–related training 

This could include classes, seminars, coursework, certifications or training that relates to the skills and experience the position requires.

References 

Consider listing professional or personal references who can vouch for your character, work ethic and dependability—such as colleagues, classmates and mentors.

Language skills 

Include the languages you have experience in, and your level of proficiency.

Affiliations 

Use this to list professional associations, societies, clubs or other organizations you belong to and to highlight leadership roles and volunteer experiences you’ve had that relate to the position description.

Professional publications

If you’ve been published, include the outlets you’ve contributed to, the publication names and the date your submissions were published.

Additional information 

You can add other relevant information, including awards, leadership activities, public speaking engagements or volunteer experience. You can also add your availability, the type of work environment you seek and your desired location. Even if your interests and desires don’t match the position’s needs, your resume will stay in the running.

Find out about insurance programs, pay types, leave options, and retirement planning.

Discover resources to have a balanced career at NIH.

Resources for training to develop your leadership and professional skills.

Access your personnel information and process HR actions through these systems.

Information for managers to support staff including engagement, recognition, and performance.

Discover what’s next at the NIH.

Federal Resume Tips

Federal and private sector resumes.

Federal resumes differ from resumes used in the private sector with regard to both content and purpose.

• multiple pages long
• detailed description of work experience and qualifications
• used to determine if you meet requirements/qualifications for a job announcement. Be sure to list all your experiences (including non-paid).
• generally limited to two pages 
• brief summary of work history
• used as a marketing tool to get an interview

In the Federal Government, your resume is your application. There may be an additional component called an assessment questionnaire . The assessment questionnaire asks you to rank yourself on your qualities necessary to do the job being advertised. It must support the experiences listed in your resume.

Curriculum Vitaes

An academic curriculum vitae does not provide enough information to determine if you meet eligibility requirements. If you use one, please be sure to add the information listed below.

Resume Content

Resumes must thoroughly describe how your skills and experiences align to the criteria in the job announcement. It must also support your responses to the assessment questionnaire. To do this, be sure to include detailed examples in your resume.   

Why? We operate under various federal employment laws, rules, and regulations. We are prohibited from drawing conclusions or making assumptions regarding your experience or qualifications.

Resume Checklist

We encourage you to use the  USAJobs online Resume Builder . If you use your own resume, you must include the following information:

• Contact information . This includes your name, address, day and evening telephone numbers, and email address
• Citizenship (if other than the U.S.)
• Relevant work experience . This includes paid and unpaid experiences. For instance, volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social)

For each employment listed, include the following information:

• Dates of employment . Include beginning and end dates in the following format: month/day/year
• Hours per week . We assume fulltime unless otherwise stated. Employment will be prorated in crediting experience.
• Include any supervisory/managerial responsibilities and number of staff supervised (if applicable). This information helps determine if you meet minimum eligibility requirements for the position.
• Review the qualifications section in the job announcement closely and directly address the education, skills, and experience required in your resume.
• Series and grade or equivalent (if a Federal position)

Education R equirement

If the position has an education requirement or you are qualifying on the basis of education, include the following:

• Education history .  Specify the type of degree and major of study. 
• Relevant courses . This information is needed if the position requires credit hours.

Do NOT Include

On your resume and cover letter, you should not include any of the following:

• A photograph or video of yourself
• Any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.)  
• Links to web pages
• Spell out all acronyms .
• Projects worked on
• Specific duties and tasks
• Tools, software, or systems
• Results and outcomes (i.e. saved money, time, consolidated resources, etc.)
• Example: an individual in the budget field has "worked with disseminating budgets for small projects." To make the description more relevant, the applicant describes the experience with numbers, "disseminated budgets for small projects amounting to $450,000."
• Example: When a recruiter reads the keyword "analyst," he or she might assume you have experience in collecting data and evaluating effectiveness.
• If a job announcement uses a keyword such as "develops," use it in your resume. It is representative of independence in work assignments and the range of responsibility for the available position.
• Be honest . Be honest in describing your accomplishments, but not modest.
• Use reverse chronological order to list experience . Start with your most recent experience first and work your way back. An exception: when it is more appropriate to list your most relevant work experience first (e.g. if you are changing careers).
• Tailor your resume to include information relevant to the specific position you are applying to. Education and work experience that is indirectly related can be excluded if the resume begins to grow too long.
• Be concise and keep paragraphs short. To make your resume easier to read, add a brief, relevant heading to paragraphs to maximize readability.
• Use bullets to describe your experiences and accomplishments.
• Ensure correct grammar and no spelling errors . Your resume is your first impression – make it a good one!
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• USAJOBS Resume Builder
• Federal Resume Guide
• UsaJobs Tips

Last Updated on 02/08/2024

Before you start creating a brand new resume to apply for a federal government position, you need to choose the way to build it. You can either make use of the USAJOBS resume builder or upload your own resume. The former has a number of advantages over the latter.

First of all, by using the USAJOBS resume builder, you will create a document in a standard federal resume format. It will make searching and evaluating your resume easier for federal human resources specialists.

Second, the USAJOBS resume builder allows you to duplicate your resume, which is very helpful when you need to upgrade the document or tailor it to a specific position. Offering you to use its federal resume builder, USAJOBS provide you with a professional resume writing instrument, which is worth trying out.

Table of Contents

• 1.1 1. Searching for Jobs
• 1.2 2. Tailor Your Resume for Each Specific Position
• 1.3 3. Do Not Leave Blank Fields
• 1.4 4. Proofread
• 1.5 5. Keyword Research
• 1.6 6. Consider Your Audience
• 2.1 Step-by-Step Guide on USAJOBS Resume Builder
• 2.2 Should I Use USAJOBS Resume Builder or Upload My File?
• 3 Wrapping It Up

USAJOBS Resume Builder Tips

For your resume to be searchable and efficient, take your time to learn the subtleties of the federal resume builder USAJOBS has created. We have come up with the top 4 tips that will help you avoid the common mistakes that often prevent the candidates from being recognized as qualified for the job.

1. Searching for Jobs

The USAJOBS search engine can be tough. To speed up your job searching process, use OPM Job Series. It’s one of the effective methods to find the right job in your field.

Read the announcement carefully! Before appl ying for a position, go to the Qualifications section in the vacancy announcement and preview the vacancy announcement questions.

Let’s compare a basic Qualifications list for a Marketing Assistance position : 

And more detailed Qualifications list for a Strategic Marketing Analyst position : 

As we can see, Qualifications requirements may vary depending on GS position, education, expert level skills or other specific knowledge relevant to a job announcement. So make sure to select a corresponding answer to each question prior to appl ying for a job posting. 

2. Tailor Your Resume for Each Specific Position

This is indeed a tedious task but it is totally worth the effort. USAJOBS allows the employee to have 5 resumes created and uploaded via the USAJOBS resume builder.

Tailoring your resume for each specific federal job announcement can be the key to your success.

Although having similar titles, the different job announcement will be using different keywords to describe their requirements for the candidate. Keep your resume brief, describe your work experience and education relevant to the position you apply for.

The advantage of the resume builder is that you get a consistent federal cv, which can be found by a recruiter using a keyword search. Building a resume that is perfectly in tune with the specific announcement will help your application score more points in the competition.

Information for Veterans: The Saved Documents section on USAJOBS allows to save up to 10 supporting eligibility documents as recommendation letters, cover letters or performance reports.

3. Do Not Leave Blank Fields

It is true that a resume should normally be kept brief but with the federal government resumes, it is all about the perfect balance between being concise and being informative. The technical trick about the USAJOBS resume builder tool is to use all the fields it provides.

4. Proofread

Believe it or not but such an obvious step in the resume writing process is often neglected by the applicants. Typographical errors, not to speak of grammatical and spelling mistakes, will seriously impair the impressions of the federal HR specialist even about a seemingly perfect resume.

As a practice task, you can take any USAJOBS resume builder sample and evaluate it in terms of the points described above. This will train you to be more critical and attentive when you start building your own federal resume.

5. Keyword Research

Don’t forget that there is no automated sorting out of resumes — your qualifications will be checked and analyzed by real people. Given that they read through dozens of submissions, your task is to boost your application’s informational strength. Highlight crucial keywords — place yourself in the potential reader’s shoes.

Make your USAJOBS resume format clear and precise. Although it contains long paragraphs describing your skills or job-related accomplishments, add proper keywords to fit into the target position’s frames.

The keyword research as a process should fail into these two categories:

• General — “teamwork”, “communication”, and something like “leadership” commonly have a universal appeal in making your resume get noticed among other applications. Still, it is better to see what requirements your position stays on to avoid overly general terms.
• Specific — nonetheless, industry-specific keywords will help you nail it and showcase your professionalism and expertise in the target field. When applying for a government position, enrich your resume with the right content in headers, work experience, skills, and accomplishments sections. You don’t have to allocate them evenly throughout the text — the beginning of paragraphs or resume’s new sections are quite good for the task.

6. Consider Your Audience

When working on your federal resume’s content, conduct a thorough research about the hiring agency and its standards. You can focus on the most widespread expectations and format preferences in your field and adhere to them. Following a typical resume structure and using USAJOBS resume builder without much creative customization will help you stay on the safe side.

Consider your industry of expertise. Attorneys, budget analysts, human resources specialists, and civil engineers as a few examples of federal government jobs will have their distinctive storyline formats.

How to Create a Resume with USAJOBS Resume Builder

If you do not know what to start with, read through the instructions on How To Create and Develop USAJOBS Profile . We provide all the necessary basic technicalities of the resume building process. If you have a vague idea about what to write in each section, we highly recommend examining at least one USAJOBS resume builder example to see how a well-built final document should look like. Do not forget that all the information you put in your resume should not only be up-to-date and 100% correct but also demonstrating the level of your qualification for the job to the full extent.

If you want to get the best federal employee compensation package with benefits like taking part in the FSAFEDS or long-term care and health insurance, it is crucial to raise your resume’s potential. The easiest way is to include all the crucial details in the document and choose a template that caters to the interests of several agencies in the market. That’s why using the services of the official employment website of the federal government is such a lucrative opportunity.

Step-by-Step Guide on USAJOBS Resume Builder

Let’s check the step-by-step guide on your course of action on the USAJOBS:

• Sign in or sign up. Provide your valid email address and select your language preference. You can choose from English, Spanish, and French newsletters.
• Acknowledge the platform’s terms and conditions to complete the registration.
• Check your mailbox for a confirmation letter from USAJOBS.

Once the registration is completed, confirm your account. The system will let you select the desired authentication method: security key, backup codes, voice or text message, authentication app, face or touch unlock.

Don’t leave blank fields — it will simplify your interaction with the platform. You can add hiring paths, citizenship, languages, experiences, and further details. The system lets you save up to five resumes and up to ten documents of other types (DD214, for instance).

• Open the Documents tab to be able to upload a finished and polished resume to start your job search. If not ready yet, create a custom version matching the target position’s requirements.
• Fill in the fields. Click “Add Work Experience”, “Add Education”, and “Add Reference”, enter the data, and hit the “Save” button for each section. For more detailed descriptions of your skills, you will have a field with 5000 characters available.
• To move your ready paragraphs and adjust the storyline’s order, use the web’s arrows.
• Click “Add” to provide other pieces of information, including your academic accomplishments or training. Although you have to be open about your experiences, there is a list of exceptions of what data is insufficient for a federal resume on the website: – in-depth personal information, including your religious preferences, sexual orientation, etc.; – personal photos (another difference between federal resumes versus private ones); – Social Security Number; – government and classified sensitive data (only approved files of general use). If your GPA is below 3.5, it isn’t a compulsory detail to include in your resume. Besides, make sure you double-check the qualification of educational establishments on your list — OES and NCOES military schools won’t be considered as high education institutions to apply for a federal position.
• Review the provided data and proofread the document. Once you submit the application, no further changes will be possible.
• Hit the “Finish” button to complete your resume for USAJOBS.gov.

Should I Use USAJOBS Resume Builder or Upload My File?

Both options can help you deliver top-notch resumes and prove your worth as a federal worker. Still, creating such a document from scratch requires certain skills and experiences. If it is your first time, there is nothing wrong with relying on ready-made templates from USAJOBS resume builder.

“Should I use USAJOBS resume builder?” is one of the most typical concerns of novice applicants. The key advantage of taking the most out of the website’s functions is that you minimize prospective risks.

Wrapping It Up

By taking a closer look at USAJOBS resume builder examples, it is easier to understand what format to pursue to get the best results. Follow the tips and suggestions from this guide to ensure your value as an ideal applicant in the eyes of the target hiring agency in the federal market. Make sure to customize your resume for every position with proper keywords, job-related training, and other facts that match up to its requirements. Good luck in finding the job of your dreams!

Still unsure about how to make federal resume? Read our USAJOBS Tips articles:

How long does USAJOBS take to review applications

How to delete USAJOBS account

How to fill out USAJOBS questionnaire

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Learn more about the federal hiring process.

Below is an overview of the federal hiring process. This process is in place to make sure all applicants receive fair and equal opportunity.

Create a USAJOBS profile

First, create and complete your profile to apply for any job on USAJOBS.

With a USAJOBS profile, you can save jobs, automate job searches, and manage everything you need to complete your application, including resumes and required documents.

Search for jobs

Once you create your profile, you can search for jobs.

It's best to sign into your profile before searching. Why? We can use your information to improve your job search results.

You can also use filters such as location, salary, work schedule or agency to narrow your results.

Review the job announcement

If you find a job you're interested in, read the entire announcement to determine if you're eligible and meet the qualifications. It's important to read the announcement because there are required qualifications you must meet and include in your application.

Prepare your application in USAJOBS

Read the How to Apply section of the job announcement before starting your application. Click Apply , and we'll walk you through a five-step process where you'll attach a resume and any required documents.

During the application process, you can review, edit and delete your information. We'll automatically save your progress as you go so that you won't lose any changes.

Submit application to the agency

When your application is ready, you'll be directed from USAJOBS to the hiring agency's system to submit your application. Before you submit, you may need to complete other agency-required steps such as a questionnaire or uploading additional documents.

The time it takes to submit depends on the job you are applying for and the hiring agency's requirements.

You can check your application using the Track This Application link in your USAJOBS profile or contact the hiring agency listed on the job announcement.

Transition to agency

Agency reviews application.

The hiring agency begins reviewing applications when the job announcement closes. The hiring agency will review your application to make sure you're eligible and meet the qualifications for the position.

The hiring agency will place applicants into quality categories. Those placed in the highest category are sent to the hiring official.

The hiring official will review the highest qualified applications and select applicants to interview based on agency policy. The hiring agency will contact applicants directly to schedule interviews.

You may be interviewed by a panel, in-person, video or phone interview, and there may be more than one interview round. For example, an applicant may have a phone interview and then an in-person interview.

Scheduling an interview may take some time, depending on the number of applicants to interview.

Agency selects candidates

After all interviews are completed, the agency will select a candidate(s) and contact them to start the job offer process.

For those not selected, the hiring agency will update the job's status to Hiring Complete .

What jobs can you apply for?

Hiring paths help you understand what jobs you are eligible to apply for and why. You may fall under multiple hiring paths.

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Federal Resume Writing: USAJOBS and Resume Builder

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USAJOBS.gov is the official job-search website of the US Government. You have likely used it before if you have applied for a federal position. Along with listing the vast majority of open US government positions, USAJOBS also has an extensive library of resources that provide useful information about various positions and agencies within the government and a database of terminology and FAQs to assist the federal job seeker. The ability to navigate this site goes hand-in-hand with the importance of leveraging key information provided in vacancy postings to maximize the impact of your federal resume.

How do I use USAJOBS and What is Resume Builder?

An important first step to utilizing USAJOBS is creating an account. Make sure you provide accurate contact information and enable the “Make Your Resume Searchable” feature so that agencies can find your resume. When crafting your federal resume, be sure to review the USAJOBS vacancy posting and questionnaire for knowledge, skills, and abilities (KSAs) and key phrases to align your resume with the job posting.

After writing a tailored and effective federal resume with a sleek and streamlined design, the next step is to adapt the content for potential entry into the USAJOBS Resume Builder, a feature of USAJOBS that allows users to build components of their resume online rather than providing a full document for submission.

Adapting the Federal Resume to the USAJOBS Resume Builder

It may seem tedious to have to adapt your resume for entry into Resume Builder, a text-only interface. However, some agencies require the use of Resume Builder when submitting your application so it’s essential to write a federal resume that is easily adaptable in terms of formatting and basic design. To streamline the submission process, you should create your federal resume as a standalone document (essentially a USAJOBS resume) that meets all federal resume formatting and content requirements for easy entry into Resume Builder.

When building your standalone USAJOBS resume for Resume Builder, it is crucial to use simple formatting without text styling or bullets. In addition, detailed information about each position regarding employment dates, hours worked, and pay grade will need to be entered manually.

Content that needs to be adjusted to use Resume Builder: • To ensure that your Career Summary appears at the top of the resume, you will need to enter it as the first job entry. • Bold and italics should be substituted with all caps, and any special symbols such as ampersands should be avoided unless they are part of an organization’s title. • Bullets should be substituted with a + sign as this is recognized by Resume Builder. • You are only allowed 5000 characters for the main body of the resume, so if you exceed this you will need to enter any additional material into the Additional Information section. Federal resume writers generally consider this to be less than ideal, so it’s best to limit your document to fewer than 5000 characters.

The process of writing a federal resume can be time-consuming and requires attention to detail in order to ensure that all requirements regarding resume content, formatting, and submission are achieved. Along with learning how to successfully navigate USAJOBS and crafting a federal resume tailored to your ideal position, there is the additional hurdle of adapting your federal resume to the Resume Builder. To discover more strategies leveraged by experienced government resume writers for effectively managing the federal resume writing and application process, review our comprehensive  USAJOBS Resume Guide .

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CBP Officer Resume Aid

Your resume is the primary way for you to communicate your education, skills and experience.  You must show how your skills and experiences meet the qualifications and requirements listed in the job announcement to be considered for the job.  Most applicants are screened out for insufficient information on their resume.

Before You Get Started

Read the entire job announcement. Focus on the following sections to understand whether or not you qualify for the position. This critical information is found under:

• Duties and Qualifications
• Required Documents
• How You Will be Evaluated

The CBP Officer qualifications are also listed on our CBP Officer Qualification Aid  page.

What to Include in Your Resume

The information in your resume will be used to verify if you have the required qualifications for the position as stated in the job announcement.   More information is better than not enough! Include Important Contact Information:

• Your full name
• Email and phone number

Include Detailed Work History: For EACH work experience you should provide:

• Job title and company
• Start and end dates worked (formatted as MM/DD/YYYY to MM/DD/YYYY)
• Number of hours worked per week
• Detailed description of duties performed under each job in which it was earned
• Federal series and pay grade information for each federal work experience (if applicable)

IMPORTANT:  Human Resources will review your resume and supporting documents to determine if you meet qualifications. If there is information missing and they cannot make a determination, you will not be eligible.

Example Formats for Work History: Program Analyst  Department of Homeland Security January 10, 2009—Present 40 Hours/Week GS-0343-11

• Insert your description of duties here

Quality Assurance Manager Target Corporation  August 4, 2018 – January 9, 2009 40 Hours/Week Full-time Non-federal/$63,000 per year

Include Education Information: If you are using your education to qualify for the position, you MUST submit the transcripts with your application. Official transcripts are required; however, unofficial transcripts will be accepted at the time of application.  You will need to provide official transcripts prior to entering on duty.  Refer to the Required Documents section in the announcement for more information.

Example Formats for Education: University of Texas Bachelor’s Degree earned: May 15, 2011 Biology Major GPA: 3.0 University of California Major: Law Enforcement Pending degree: May 2024 Completed: 109 credits GPA: 2.89

Education must be completed at a college or university that is accredited by an agency recognized by the Department of Education. Education obtained from a foreign college or university is not creditable unless it has been evaluated by an organization that specializes in interpretation of educational credentials. See Recognition of Foreign Qualifications for more information. Include Volunteer/Unpaid Work and Community Roles: Don’t limit yourself to only including paid work experience. Include relevant volunteer work or community organization roles that demonstrate your ability to do the job. Creditable experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.  

DO NOT Include

• Social Security Numbers
• Photos of yourself
• Personal information such as gender, age, religious affiliation, etc.
• Password protected documents

Want to speak with an Officer?

You can talk to an actual CBP Officer who can assist you with your resume, your application and the hiring process! Sign up to speak with an Officer by entering your information into our Talent Network .

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Where can i get help with writing my resume.

The FedsHireVets.gov website has a Resume Writing guide posted at

Resume Writing Participant Handout PDF .

USAJOBS.gov Help Center: Resume Creation Guide

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How To Write A Resume In 7 Steps (With Examples)

• How To Write A Resume
• Resume Skills Section
• Resume Objective Section
• Career Objective Section
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• Resume Summary Example
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Resumes are still the most important document in your job search . Generating a professional and interesting resume isn’t easy, but there is a standard set of guidelines that you can follow. As hiring managers usually only spend a short time looking over each resume, you want to make sure that yours has a reason for them to keep reading.

If you’re looking to write a resume, rewrite a resume you already have, or are just curious about resume format, then you’ve come to the right place. This article will go through the steps to writing an excellent resume, as well as offering examples for what sections of the resume should look like.

Key Takeaways:

A resume is a short document that details your professional history in a way that tailors your experience and skill set for the particular job you’re applying for.

Resumes follow a few standard formatting practices, which hiring managers and recruiters expect to see.

Highlighting your work experience, skills, and educational background with relevant keywords can help you get past applicant tracking systems and into more interviews.

How to write a resume

Writing a resume involves using the proper formatting, writing an introduction, and adding your work experience and education. Stuffing your entire professional life into a single page resume can feel overwhelming, but remember that you’re distilling the relevant parts of your professional experience in order to catch the eye of the recruiter .

Formatting your resume. To start, use a word processor such as Microsoft Word or Google docs. Standard resume formatting calls for:

1 inch margins

10-12 point font

A professional, commonly-used font

Additionally, there are three resume formats that are commonly used. Most people should stick with a chronological resume format , but the combination resume format and functional resume format can be effective for more advanced workers or those who have significant gaps in their resume.

Write a resume header . It doesn’t matter if you have the best resume in the world if the hiring manager can’t contact you. Every single resume should include the following contact information:

Your full name. First and last.

Your phone number. Use a personal phone number, and make sure your voicemail is set up properly.

Your email address. Nothing inappropriate — [email protected] is a safe choice.

Location. City, State, Zip Code is fine, but you can include your full mailing address if you think it’s appropriate.

Your social media (optional). LinkedIn is the obvious one you’d want to include, but make sure your profile looks good. If you have an online portfolio , either on a personal blog/website or on a site like Journo Portfolio , feel free to include that here as well.

Your job title. Also optional, but can be useful for applicant tracking systems.

Resume introduction. You have four options for your resume introduction: a resume objective, summary statement, resume profile, or qualifications summary. For most job-seekers, a resume summary statement is the best choice. Regardless of which resume introduction you choose, avoid first-person pronouns (I/me/my).

Resume objective. A resume objective is the goal of your resume. Since the objective of every resume is to land a job, this is not the most original or impressive opener you can have.

On the other hand, it’s a good choice for an entry-level applicant or someone who is changing career paths . This should be a 1-3 sentence summary of why you’re motivated to get the position you’re applying for.

Who should use a resume objective: Entry-level applicants, career-changers, and recent college graduates.

Resume summary. This is the best opener for most job-seekers. As the name suggests, a resume summary highlights the most salient aspects of your resume.

It should include your current position, how many years of experience you have, some of your biggest achievements, and possibly your career goals. This should be a 1-3 sentence spiel and should include some quantifiable experiences.

Who should use a resume summary: Most job seekers; anyone with quantifiable accomplishments to emphasize and a broad range of skills.

Qualifications summary. A bullet point list (4-6 points is the sweet spot) of your qualifications for the position. It’s best used by applicants going for jobs that require a fixed skill set. It’s not a great choice for entry-level applicants who lack quantifiable achievements.

You’ll notice that a qualifications summary takes up more space than a resume objective or summary, but it can actually save the hiring manager time if you provide a bunch of valuable information right off the top.

Who should use a qualifications summary: Those applying to a job with requirements for certain skills and job-seekers who have a lot of experience in their industry and/or field.

Resume profile. A resume profile is similar to a resume summary, but goes into more detail about your accomplishments at your current or former job, while also telling the reader about your career goals. Think of a resume profile as a section that pulls all the best parts of your work experience section into one place.

Who should use a resume profile: Anyone with significant accomplishments under their belt, expertise in a niche field, or applying to a job in the same industry that they have lots of experience in.

Resume headline. Resume headlines aren’t necessary, but you can include one alongside any of the four types of resume introduction listed above. A resume headline comes between your contact information and the resume introduction of your choice.

Headlines can be used by entry-level applicants and experienced job-seekers alike. The important point is that your headline should be short and to the point. Additionally, you should use title case when writing your resume headline (capitalize words as you would for a book title).

Who should use a resume headline: Any job-seeker who wants to showcase their experience or unique value right off the bat.

Work experience. Your work experience section is the place to let hiring managers know that you have relevant experience that would allow you to handle the job you’re applying for.

If you’re using the chronological resume format, your work experience section would come after your resume summary/objective. In a funcitonal reumse, it would follow your skills section. Either way, work experience should be listed in reverse-chronological order (most recent experience at the top).

When listing your work experience, you should include all of the following information:

Job title. Start by stating the position you held at the company. These are easy cue for the hiring manager to look at and determine whether your past positions would help you succeed at their company.

Company Info. Include the name of the employer, the location where you worked, and perhaps a brief description of the company, if it isn’t a well-known name.

Dates Employed: Use the mm/yyyy format if you want to be sure that most applicant tracking systems (ATS) will pick it up. Whatever format you use for dates, be consistent, or your resume will look sloppy.

Job Description. Don’t just list your job’s responsibilities; hiring managers and recruiters already have an idea of your duties based on the job title. Instead, list your most important and impressive responsibilities/achievements at the job with bullet points. Determine which of these are most relevant for your new role based on the job description.

Ideally, each bullet should be no longer than a single line. However, two lines is acceptable, if used sparingly.

Always start with a strong action verb, followed by a quantifiable achievement and a specific duty. For example: “Developed ad campaigns for clients, increasing sales by an average of 27%.” Each job title should include 3-5 bullet points.

The order that you include this information can be changed around, as long as you are consistent throughout your resume. However, the bullet points detailing your job’s achievements should always be the last item for each entry.

It’s important that you tailor your resume’s work experience section to the job you’re applying for. We recommend reading the job description carefully and highlighting the action verbs in one color and the skills, adjectives, and job-specific nouns in a different color.

Educational background. In almost all cases, your education section should come after your professional history. If you’re a recent college graduate with limited work experience, you may choose to put your educational achievements first.

Like the section on your professional history, educational experiences should come in reverse-chronological order, with your highest level of education at the top. If you have a college degree, you don’t need to add any information about your high school experience. If you didn’t finish college, it’s okay to give a list of what credits you did complete.

Each educational experience can be listed in the following format:

Degree/Program Name College/University Name Dates attended

You don’t need to add anything else, especially if your resume is already impressive enough. But if you’re struggling to fill up the page, or you feel that aspects of your educational experience will help make you a standout, you may consider also including:

Minor. If you think it rounds out your not-exactly-relevant-to-the-job major nicely.

GPA. Only if it was 3.5 or higher. Otherwise, it’s not going to do you any favors to include this.

Honors. Dean’s List, Cum Laude, etc.

Achievements. If you wrote a killer thesis/dissertation that showcases intimate knowledge relevant to the job to which you’re applying, you can include its title and a very brief description.

Extracurricular activities. Only include if they’re relevant. For example, if you’re applying for a management position and you were president of your student government.

Certifications/Licenses. If the job you’re applying for requires/likes to see certain certifications or licenses that you have, you may include them in this section as well.

Skills section. Your impressive skills should be scattered logistically throughout your professional history section, but you should also include a section solely dedicated to highlighting your skill set . Skills can be broken down into two categories:

Hard skills are skills you learn through training and indicate expertise with a technical ability or job-specific responsibility.

Soft skills are your personality traits, interpersonal abilities, and intangible qualities that make you more effective at your job.

Your resume should have a healthy mix of hard and soft skills, as both are essential to job performance. However, since soft skills are harder to prove in the context of a resume, we recommend leaning more toward hard skills. Additionally, whenever you list a soft skill, make sure that it has a correlating item in your work experience section.

For example, if you say you are skilled in collaboration, you should mention a time when a team project was a major success somewhere in your work experience section.

Optional sections. If you still have space left or there’s more you want to show off that doesn’t quite fit in any of the above sections, you may consider adding an additional section covering one or more of the below categories:

Language . Being bilingual is always impressive, and can be included on a resume for any company. Highlight this more if your position involves liaising with international distributors and/or clients. Don’t lie about your proficiency level.

It may be best to not mention it if you’re not particularly proficient speaker . Such as if you took courses in school, or haven’t really managed to gain fluency. It can end up looking like an attempt to inflate your credentials, which you want to avoid.

Volunteer experience . Always a good thing to include. It shows you’re a team player who behaves in a way that promotes the greater good, without thought of personal gain. Especially good for entry-level candidates and those applying for jobs at a non-profit. If you have gaps in your work history, you can also consider including volunteer experiences in your work history section instead.

Personal projects. A personal blog, published works, or a portfolio of your past projects are all good things to include. They show you take initiative, enjoy and take pride in your work, and that you can handle the responsibilities of the job, if relevant.

Certifications/licenses. If you didn’t include these in your education section, this is another good place to list relevant certifications or licenses that you have.

Interests . This is largely just a space filler if your resume is light in other areas. However, if your hobbies are directly related to the job that you’re applying for, it’s not a bad idea to include them. And it might draw a recruiter’s attention if you end up sharing some of the same interests as they do.

If you have several seemingly random items that are valuable, but don’t warrant creating a whole separate section for, you can also make a section called “Additional Experience.” Here you can include all of the above categories in one place. Just make sure that each item is clear and easy for readers to understand.

Resume samples

Now that we have a good idea of how to write a resume, let’s take a look at some example resumes:

Jack Pilgrim Washington , DC 14015 – (555) 444-3333 – [email protected] – www.linkedin.com/jpilgrim Resume Summary Graphic designer with 3+ years of experience creating and implementing promotional materials and social media graphics. Worked with sales and marketing teams to increase inbound calls by 23% YoY through compelling digital media. Adept at planning, managing, and prioritizing multiple deadlines at once, and thrives in fast-paced work environment. Work Experience Creative Designs | Washington, DC Lead Graphic Designer | June 2018-Present Worked with sales and marketing teams to create landing pages, sales proposals, and supporting media elements to drive sales by over $250,000 per quarter Trained, managed, and mentored team of 4 junior designers to fulfill 40+ project orders on a weekly basis Conducted UX research through surveys, usability testing, and data analysis to plan content marketing strategy, driving organic search traffic by 12% Presented proposals, results, and status updates to set of 4-7 clients, ensuring customer satisfaction at or above 95% for 3 years straight Happy Place | Alexandria, VA Junior Graphic Designer | July 2016-May 2018 Translated client needs and branding strategies into design and content strategy, increasing client retention by 22% Reduced project turnaround time by 8% by Utilizing web-based ticket system for completing and archiving finalized pieces Posted digital artwork to network IPTV using web interface to produce high-end info-graphics and other materials Happy Place | Alexandria, VA Marketing Intern | September 2015-July 2016 Assisted marketing team with data collection, analysis, and presentation using Google Analytics Drew up storyboards for new marketing campaigns alongside sales team, increasing brand awareness through social media Wrote 500-1000 word articles to pair with graphical elements on page, leading to a 40% boost in engagement on company website Education Savannah College of Art and Design | Savannah, Georgia May 2016 Bachelor of Fine Arts in Graphic Design Skills Adobe Creative Suite Typography HTML/CSS WordPress Collaboration Organization

Allison Neederly Chicago, Illinois , 60007 | (333) 222-1111 | [email protected] | www.linkedin.com/allison.neederly Resume Summary Dedicated customer service representative with 4+ years experience resolving customers’ needs in-person, online, and over the phone. Top achiever at XYZ Inc. with a 100% customer satisfaction rate for Q1 of 2020. Friendly personable, and knowledgable about company’s products and services. Relevant Skills Customer Service Responded to upwards of 200 customer queries daily with XYZ Inc., reducing the average wait time by 56% and increasing customer satisfaction rates by 13% Ability to resolve conflict and create a positive atmosphere for shopping for both new and existing customers through technical proficiency Expert product knowledge and communication skills, and experience training and mentoring new customer service staff Web Chat and Phone Skilled in 3 web chat platforms for helping online customers resolve their queries quickly and accurately Achieved fastest call resolution rate at XYZ Inc., with an average resolution time of under 5 minutes per customer Performed outbound calls for customer satisfaction surveys, as well as writing web-based surveys for 10,000+ customers Troubleshooting Detailed product knowledge allowed for customer technical issues to be resolved at rate within top 5% of all customer service associates at XYZ Inc. Created manual for step-by-step directions for troubleshooting that was implemented for team of 100+ customer service reps Positive attitude took average tech-related negative response from 1/5 stars to 4/5 stars, increasing trust in brands and services Work Experience XYZ Inc. | Philadelphia, PA Customer Service Associate New Look Global | Burlington, VT Junior Customer Service Representative L.L. Bean | Burlington, VT Sales Associate Education University of Vermont | Burlington, VT May 2012 Bachelor of Arts in Humanities

Priya Laghari New York, NY | (222) 111-0000 | [email protected] | www.priyabizdev.com Resume Profile Strategy Development: Grew John Deere’s international sales by 13% by tapping into undeserved countries in Southeast Asia Management: Oversaw a team of managers representing marketing, sales, and product teams. Streamlined collaborative, cross-functional communications through agile and scrum management system CRM: Developed, customized, and implemented new customer relationship management database for accounts totaling over $10M in value Work Experience Business Development Manager 01/2015-Present Microsoft | Redmond, WA Developed product strategies and roadmap for Google AdWords, increasing inbound traffic by 26% YoY Reduced time training on new software by 50% for new and existing employees by implement e-learning programs Spearheaded digital marketing campaign worth $1M that saw a return of 200% in first year by qualifying leads earlier in the sales funnel Regional Sales Manager 11/2012-01/2015 Big Things Inc. | St. Louis, MO Managed territory encompassing 29 regional locations with an annual revenue of approx. $55M Worked with C-level executives to plan business strategies, resulting in 20% reduction in overhead costs Increased client retention by 12% in first year by implementing a CRM approach based on account profiling and elevating levels of relationship selling Account Manager 02/2009-11/2012 Solutions Corp. | Chicago, IL Implemented and developed CRM strategic plans, increasing retention of long-term clients by 22% Maintained 50+ accounts totaling over $35M in value Generated leads through one-on-one consultation via phone inquiries, online check-ins, and meeting office walk-ins Relevant Skills CRM: Proficient with Salesforce, Zoho, and HubSpot; some experience with Keap. Used various CRM software over a decade to successfully manage customer relations and quick to adapt to new software and tools that aid in quality of customer experience. Salesmanship: Negotiated and closed over several deals worth $1M+ and skilled in upselling and cross-selling. Adept at working closely with marketing and product teams to maximize the efficiency of the sales funnel for both inbound and outbound traffic. Presentation: Represented Microsoft Northwest Region at quarterly board meetings, ensuring all stakeholders were kept abreast of new developments and opportunities. Also deliver monthly presentations to big clients and vendors to maintain positive relationship. Data analytics. Expert at integrating data from various analytics platforms, including Google, Microsoft Power BI, and SAP BusinessObjects Education Colgate University | May 2008 MBA Fordham University | May 2006 Bachelor’s Degree in Business

For more resume examples and templates:

Resume examples by job

Google docs resume template

Resume templates

Resume builder

Resume Headers Samples:

Tip : Never put your contact info in the header of your document; some applicant tracking systems might miss it.

For more on how to write a resume header:

Resume Header

Resume Titles

Resume introduction examples

Entry-Level Resume Objective.

Recent graduate with a bachelor’s in Marketing from the University of Virginia seeking an entry-level role in content marketing. Excellent copywriter with 2+ years experience editing content as a member of the UVa Writing Center.

Career Change Resume Objective.

Eager to apply 7+ years of experience with customer success management to make successful outbound B2B calls, deliver customized business solutions to new and existing customers, and provide expert product knowledge in the role of Account Manager for XYZ Inc.

Example Resume Summary Statement.

Accountant with over 8 years of experience in the medical industry. Adept at advising on management of cash deficits, reconciling departmental accounts, and creating new accounts and codes. Coordinated invoice preparation system for ABC that reduced contractor overhead by 19% YoY.

English teacher with a love of language and 6 years of experience teaching high school students. Developed new curriculum that boosted freshman reading comprehension scores by 12% and created after school book club for AP Lit class, resulting in 100% of participating students achieving a 5 on the AP Lit test.

Example Qualifications Summary.

Executive assistant with 5+ years experience helping maintain efficiency in an office of 25 employees Communicated directly with internal and external stakeholders, helping Senior Vice President manage projects worth $5M+ Proactively managed office schedules, identifying and prioritizing changes to ensure client satisfaction Recognized in a company of 500 for “Outstanding Achiever” in May 2019

Example Resume Profile.

Detail-oriented IT Specialist with 4 years of experience overseeing and improving the infrastructure of IT systems. Adept at building and running troubleshooting systems and testing services. Decreased security risk by 47% through continual optimization, while also improving the speed of client portal by 22%. Excellent communicator both internally and for client-facing discussions. Achieved 98%+ customer satisfaction ratings through weekly and monthly check-ins with accounts valued cumulatively at $500,000.

Entry-Level Resume Headline.

Bilingual College Graduate with 80 WPM Typing Speed and Tutoring Experience

Experienced Resume Headline.

Business Development Specialist with 6+ Years Experience Scaling Start-Up Tech Teams

For more on resume introductions:

Resume objective statement

Resume summary statement

Resume summary statement examples

Qualifications summary

Sample resume work experience sections

Work Experience XYZ Industries | Seattle, WA Marketing Associate | May 2019-Present Delivered weekly presentations to client-base to communicate brand messaging, increasing client retention by 11% Served as liaison between marketing and product teams, resulting in projects finishing 2 weeks early, on average Leveraged Excel skills to create and maintain spreadsheet to track consumer insights, emergent trends, and inform decisions of marketing team through competitive analysis Managed team of 5 contractors to juggle multiple priority projects simultaneously, never missing a deadline Initiated an affiliate referral program that PR team went on to turn into a revenue-generating stream valued at $30,000 annually ABC Corp | Seattle, WA Marketing Intern | September 2018-May 2019 Developed, maintained, and processed 20+ digital consent forms and distributor forms Worked collaboratively with a team of 10 marketing professionals, closely aligning our goals with the PR team Provided data analysis using Google Analytics and performed keyword research to increase blog traffic by 56% over six months Answered up to 50 customer queries by phone and email each week

For more on building the perfect resume work experience section:

Resume work experience section

First resume (no experience)

Examples Of Education Resume Sections

Graduated recently from a 4-year program.

Western Illinois University | Macomb, Illinois May 2020 Bachelor of Arts in Sociology | Minor in Psychology 3.95 GPA magna cum laude Dean’s List all semesters

Two degrees.

Fordham University | Bronx, New York April 2016 Master of Chemical Engineering Stony Brook University | Stony Brook, New York April 2014 Bachelor of Science in Chemistry

Anticipated graduation date (not yet graduated).

DePaul Univeristy | Chicago, Illinois Bachelor of Arts in History – Degree anticipated May 2021 Current GPA: 3.8

Older job seeker (graduated 10+ years ago).

University of Chicago | Chicago, Illinois Bachelor of Business Administration

High school graduate (no college degree).

Johnston High School 2016-2020 Head of Computer Club

More on crafting the perfect resume education section:

Education resume section

GPA on resume

Dean’s list

Magna cum laude

Examples Of Skills For Resume

Examples of hard skills include:

Examples of soft skills include:

Here’s more information on how to incorporate skills into your resume:

Resume skills section

Hard skills

Soft skills

Top skills for professionals

Skills-based resume

Resume writing FAQ

What is a resume?

A resume is a one to two-page document that focuses on professional experience, past achievements, education and certifications, and specific skills tailored to the job you’re applying for.

Almost every job application requires a resume, and hiring managers use them as a first impression in determining which applicants get a shot at an interview.

Whether you’re fresh out of college or have 30 years of professional experience, this guide should help craft a resume that stands out from the crowd and get you one step closer to landing your dream job.

What is the format for writing a good resume?

Most people will want to use a chronological or reverse-chronological resume format. This format is compatible with most applicant tracking systems (ATS) and is easy for employers to read. Additionally it helps highlight your experience, which helps prove your qualifications.

How far back should a resume go?

A resume should go back no further than 10 to 15 years. However, it is important that all your information is relevant. Therefore, do not include job experience that is irrelevant to your application, even if it’s fewer than 10 years old. Save that information for later discussions.

Should you personalize your resume for each job?

Yes, you should personalize your resume for each job you apply to. Many recruiters use ATS now, which will search for keywords in a resume and reject those that don’t have them. That means that the skills you choose to highlight as well as your opening, such as your resume summary, should be altered to suit each job you apply to.

You don’t need to rewrite the entire resume for each job, but it does show attention to detail and initiative to make sure that your resume is customized. It also makes it more likely that you’ll get past the first step of the process.

State of New York Department of Labor – Resumes, Cover Letters and Job Applications

Harvard University – Create a Resume/CV or Cover Letter

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Matthew Zane is the lead editor of Zippia's How To Get A Job Guides. He is a teacher, writer, and world-traveler that wants to help people at every stage of the career life cycle. He completed his masters in American Literature from Trinity College Dublin and BA in English from the University of Connecticut.

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