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5 Shift Leader Resume Examples to Land the Job in 2024

Shift Leader Resume

• Shift Leader Resumes by Role
• Write Your Shift Leader Resume

You’re the guiding force that keeps the team on track and ensures smooth operation. Your ability to coordinate tasks and manage personnel is second to none, making you the backbone of any shift. 

With an astute eye for problem-solving and a knack for effective communication, you can maintain harmony while seamlessly juggling all your responsibilities. However, leadership skills are notoriously difficult to put on a well-crafted resume .

A good resume template is a good start, and luckily, we’re here to help you step up to the challenge. Our shift leader resume examples will show you what a successful resume looks like as well as how to write a cover letter .

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Why this resume works

• Then, customize your shift leader resume to resonate with the recruiters by showcasing achievements backed by smart tools, including email management, task organization, scheduling, and financial tracking.

Subway Shift Leader Resume

• Your resume’s education segment is like a touch of magic, especially if it showcases a job-relevant educational background. Taylor, for instance, specifies that she has a major in food service management. That, plus her impressive accomplishments outlined in the work experience section, paints a pretty picture of a qualified and experienced shift leader.

Crew Shift Leader Resume

• Wilson takes advantage of this winning strategy by outlining his job-relevant skills in a seemingly perfect crew shift leader resume. With proficiency in Humanity, Slack, Tableau, Salesforce, and more, he’s got pretty much everything he needs to ace it when he bags the job.

Dunkin Donuts Shift Leader Resume

• To stand out and be successful at the shortlisting stage, prove you’re a problem solver and have a knack for retaining customers, such as improving satisfaction by 67 percent.

Restaurant Shift Leader Resume

• A perfect example would be pointing out your input to achieving an 87% increase in customer capacity and improving satisfaction levels.

Related resume examples

• Restaurant Manager
• Hospitality
• Facilities Manager

Adapt Your Shift Leader Resume to Impress the Recruiters

When crafting your shift leader resume, job skills are the first thing people see and use to judge your suitability for the role. Because companies count on you to lead their teams effectively and ensure great results, it’s vital to choose the right skills to showcase. 

Your role requires technical and soft skills, so include a mix of both. For interpersonal abilities, emphasize your ability to manage teams and delegate tasks.

Technical competencies should include scheduling software, performance optimization tools, and any industry-specific knowledge. Focus on the skills that align with the job requirements, and make sure to back up your claims in the work experience section.

Need some pointers?

15 top shift leader skills

• Microsoft Office
• POS Systems
• Team Building 
• Inventory Management
• Upselling 
• Cultural Sensitivity
• Conflict Resolution
• Slack 
• SurveyMonkey
• Google Sheets
• When I Work

Your shift leader work experience bullet points

By orchestrating efficient shifts, addressing challenges, and ensuring the smooth flow of operations, you’re the one who keeps things running seamlessly. 

In such an impactful role, it’s crucial to focus on your significant achievements rather than just listing your daily responsibilities. This way, you can show how well you did the job rather than just say what your job was. 

Your effective leadership directly impacts the success of the business, so there are plenty of success metrics you can use. Whether it’s optimizing work processes, increasing staff retention, or boosting customer service scores, make sure you attach concrete numbers to all of your accomplishments. 

• Highlight the percentage of team members who have been with your shift over a specified period, showcasing your ability to create a positive work environment and reduce turnover.
• Share customer feedback and ratings related to your shift’s or team’s performance, demonstrating your commitment to providing excellent service and ensuring customer loyalty.
• Include statistics related to increased productivity, reduced wait times, or improved task completion times, illustrating your capacity to streamline operations and boost overall efficiency.
• Provide data on how your leadership positively impacted sales or revenue within your shift or department.

See what we mean?

• Employed Deputy for staff scheduling, optimizing labor allocation and reducing costs by 58% while maintaining a well-staffed team
• Controlled operations using NCR Aloha POS system, resulting in a 44% improvement in order accuracy
• Utilized Trello for task management, which improved team organization and efficiency by 77%
• Launched the use of Checkit for food safety checks, resulting in a 99% compliance rate during health inspection

9 active verbs to start your shift leader work experience bullet points

• Facilitated 
• Coordinated
• Implemented

3 Tips for Crafting a Shift Leader Resume Without Prior Experience

• If you’ve been involved in clubs, organizations, or volunteer work outside of your formal education, discuss how these experiences have honed your leadership, teamwork, or customer service skills. Your active participation in extracurriculars can show your dedication to growth and development.
• You may not have worked as a shift leader, but you probably have worked in the same industry, so dive into that. For instance, if you used to work as a waiter and are now applying to be a restaurant shift leader, discuss menu knowledge and collaboration with the kitchen staff.
• Even if you haven’t held a formal shift leader position, showcase any relevant projects, internships, or part-time roles where you demonstrated leadership and teamwork. Describe the responsibilities you had, the challenges you tackled, and the results you achieved. Highlight any instances where you were in charge of a shift or had supervisory responsibilities.

3 Tips for Writing an Experienced Shift Leader Resume

• Mention any relevant certifications or training programs you’ve completed that demonstrate your qualifications as a shift leader. These might include courses in leadership, management, or customer service, as well as certifications such as ServSafe or First Aid/CPR.
• Whenever possible, quantify your accomplishments. Use numbers and percentages to illustrate your impact. For example, describe how you reduced shift-related costs, increased team productivity, or improved customer satisfaction scores, emphasizing your tangible contributions.
• Ensure your resume is applicant tracking system (ATS) friendly by including relevant keywords from the job description . Use terminology specific to the shift leader role to increase your chances of passing through the initial screening process. This might include phrases like “team management,” “customer service,” or “operations coordination.”

Concentrate on metrics that accurately showcase your diverse background. Highlight improvements in staff retention, operational efficiency, customer satisfaction, and any quantifiable results you’ve achieved in your role.

Definitely, especially if they were in the same industry. Any job that emphasizes your ability to work with people can be a solid way to showcase that you’d make a great shift leader, be it volunteering or tutoring.

Select job skills that align with the specific requirements of the shift leader position, as well as industry-specific skills, such as upselling for retail work. Prioritize leadership, team management, communication, problem-solving, and customer service skills. Refer to the job description to tailor your skills section effectively.

Shift Leader Resume Examples (Template & 20+ Tips)

Create a standout shift leader resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Shift leaders are an important part of any team. They ensure that tasks are carried out efficiently and that customer service is top notch. This article will provide you with a comprehensive example of a shift leader resume that you can use as a guide when crafting your own. It will cover key areas such as job responsibilities, qualifications, and experience, as well as provide tips on how to make your resume stand out. With the help of this article, you will have a powerful tool to help you land the job of your dreams.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Shift Leader do?

Shift Leaders are responsible for overseeing and managing the daily operations of a business during their assigned shift. They are responsible for leading and motivating the team, ensuring that customer service and operational standards are met, monitoring the performance of the team, and ensuring that all policies and procedures are followed. Shift Leaders are also responsible for ordering and stocking inventory, resolving customer complaints, and enforcing safety regulations.

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What are some responsibilities of a Shift Leader?

• Overseeing staff and shift operations
• Enforcing company policies and procedures
• Recruiting, training, and evaluating employees
• Ensuring customer satisfaction and resolving customer complaints
• Monitoring and controlling labor costs
• Maintaining accurate inventories and product ordering
• Ensuring adherence to health and safety standards
• Preparing and submitting reports to management
• Performing cashier duties and reconciling cash drawers

Sample Shift Leader Resume for Inspiration

Personal Details: Name: John Smith Address: 123 Main Street, New York, NY 10001 Phone: (123) 456-7890 Email: [email protected]

Summary: John Smith is an experienced Shift Leader with a proven track record of success in driving operational efficiency and team development. He is highly organized and detail-oriented, with a strong ability to develop and manage teams in a fast-paced environment. He is also adept at problem-solving and working with customers to ensure a positive experience. John is a self-starter who is dedicated to providing exceptional customer service.

Work Experience:

• Shift Leader, ABC Retail Store, New York, NY – 2017-2020
• Managed day-to-day operations of store, including opening and closing procedures
• Ensured compliance with company policies and procedures
• Provided excellent customer service and resolved customer complaints quickly and effectively
• Assisted in training and development of new staff members
• Cashier, ABC Retail Store, New York, NY – 2015-2017
• Greeted customers and answered inquiries in a friendly and professional manner
• Operated cash register and processed customer payments
• Maintained cleanliness of store and ensured shelves were stocked

Education: Bachelor of Arts in Business Administration, New York University, New York, NY – 2014

• Team Building
• Customer Service
• Time Management
• Problem Solving

Certifications: Certified Shift Leader, ABC Retail Store, New York, NY – 2018

Languages: English (Native)

Resume tips for Shift Leader

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Shift Leader resume tips. We collected the best tips from seasoned Shift Leader - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your key strengths and accomplishments.
• Showcase your leadership abilities.
• Include a professional summary that explains who you are and what you bring.
• Quantify your experience with metrics.
• Be sure to include relevant keywords.

Shift Leader Resume Summary Examples

Using a Shift Leader Resume Summary or Resume Objective is a great way to help employers quickly identify the key skills and qualifications that you bring to the table. It allows you to showcase your relevant experience and achievements, while also providing employers with a snapshot of your professional background, qualifications, and abilities. The summary or objective should provide employers with a clear indication of why you are the ideal candidate for the job. It should be concise, yet highlight your relevant skills and experience, demonstrating why you are the top choice for the position. For Example:

• Dedicated Shift Leader with 7+ years of experience in retail industry. Possesses strong problem-solving skills and a knack for customer service.
• Experienced Shift Leader with proven ability to motivate staff and ensure customer satisfaction. Adept at providing strong leadership and exceeding sales goals.
• Highly organized Shift Leader with 5+ years of experience in hospitality industry. Skilled in training new employees and optimizing processes.
• Self-motivated Shift Leader with excellent organizational and communication skills. Proven record of helping stores achieve and exceed sales goals.
• Focused Shift Leader with 4+ years in retail industry. Proficient in providing excellent customer service, resolving disputes, and managing staff.

Build a Strong Experience Section for Your Shift Leader Resume

Building a strong experience section for a shift leader resume is important for a number of reasons. First, it demonstrates your skills and abilities in a leadership role. It also provides potential employers with an understanding of your experience working in a fast-paced environment. Additionally, a strong experience section allows employers to better understand your ability to work in a team environment, as well as make decisions and solve problems. Finally, a strong experience section on your resume helps employers to identify you as a competent and qualified candidate for the position. For Example:

• Provided leadership and direction to a team of up to 15 shift employees.
• Maintained accurate records of employee attendance and created shift schedules.
• Trained new employees on work policies, safety regulations, and job duties.
• Ensured that all staff members adhered to all health and safety standards.
• Monitored employee productivity and provided feedback to increase efficiency.
• Worked with managers to ensure all tasks were completed on time and accurately.
• Communicated regularly with the team to ensure goals were met and customer satisfaction was achieved.
• Identified areas of improvement and implemented solutions to increase customer satisfaction.
• Assisted in the development and implementation of new policies and procedures.
• Resolved customer complaints and grievances in a timely and professional manner.

Shift Leader resume education example

A Shift Leader typically needs a high school diploma or equivalent. Some employers may prefer a Shift Leader to have additional training or experience in the hospitality or retail industry. Employers may also require Shift Leaders to have basic computer skills and knowledge of customer service processes. Here is an example of an experience listing suitable for a Shift Leader resume:

• Completed a Bachelor's Degree in Business Administration from University of Texas, Austin in 2017
• Received a Certificate of Business Management from Dallas Community College in 2015
• Attended the Professional Shift Leader Program at the National Retail Federation in 2014

Shift Leader Skills for a Resume

It is important to add skills to a Shift Leader Resume because employers want to know that you have the necessary skills and qualifications to be successful in the role. Skills such as leadership, problem-solving, communication, and delegation are key for a successful shift leader. By including these skills on your resume, you can demonstrate to employers that you have what it takes to excel in the position. Examples are not necessary, as employers will be able to discern the skills from your resume and the job description. Soft Skills:

• Communication
• Organization
• Problem-solving
• Time-management
• Decision-making
• Adaptability
• Conflict-resolution
• Leadership Skills
• Organizational Skills
• Team Management
• Conflict Resolution
• Performance Monitoring
• Training Facilitation
• Safety Compliance
• Inventory Management

Common Mistakes to Avoid When Writing a Shift Leader Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Shift Leader resume

• Highlight previous shift leader experience, such as shift scheduling, handling customer inquiries, and ensuring customer satisfaction.
• Demonstrate strong leadership skills and emphasize any training or certifications related to customer service or leadership.
• Showcase problem-solving and communication skills, as well as the ability to work in a fast-paced environment.
• Include any experience in developing and monitoring safety procedures, as well as training and managing staff.
• Highlight any experience working with POS systems, inventory management, or other relevant software.
• Mention any awards or recognition received for exemplary performance in the role of shift leader.

Shift Lead resume example

You’re a strong leader and you’re able to juggle multiple responsibilities to ensure everything runs smoothly throughout the shift.

You’ll be the ideal shift leader and the team will truly appreciate having you in charge.

So, if you’re ready for your next leading role, check out our detailed guide and shift lead resume example below.

Resume templates 

Shift Lead Resume Example

This Shift Lead resume example shows you the most effective layout for a resume in today’s job market, along with the type of content you need to include.

Stick closely to these guidelines as you write your own resume, to boost your chances of getting lots of responses, interviews and job offers.

Now lets dive into the details of how you write your own eye-catching resume…

Shift Lead resume layout and format

Formatting and structuring your resume correctly is key to landing job interviews.

Your resume needs to look attractive, but more importantly it needs to be easy for recruiters and hiring managers to read and digest the information.

These tips will help you to do that:

Formatting your resume

• Length: To ensure that recruiters will read all of your resume, limit its length to 2 pages – as they someteimes read hundreds of resumes daily.
• Font & readability : The key to an effective resume is its readability, so it’s best to use a clear and simple font and format it with bullet points and short paragraphs to make it easy for recruiters to read through quickly.
• Layout & Structure: Your resume should look appealing – but don’t overlook functionality when it comes to design. Organise the page into clear sections using bold headings and borders.
• Photos: While adding a photo to your resume is not mandatory in the USA, it can be beneficial if you are applying to organizations in creative industries.

Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our quick-and-easy Resume Builder and use one of their eye-catching resume templates.

Resume layout

Include the following sections when you write your resume .

• Name and contact details – Make it easy for employers to contact you, by putting these at the top.
• Resume summary – An intro paragraph sitting at the top of your resume, summarizing the reasons why you should be hired.
• Skills section – A short snappy list of your most important skills, that can be quickly digested
• Work experience – Reverse chronological list of your previous jobs – voluntary work and college placements can be included if you have no paid experience.
• Education – List your qualifications and professional training.
• Additional info – An optional section for things like hobbies and interests.

Here’s what to include in each part of your resume.

Contact Details

Keep your contact details short to save resume space and include the following.

• Name and profession title
• Cell phone number
• Location – Add your local area such as Silicon Valley or New York , unless you are looking for work in a different location
• Email address – Keep it professional and don’t use an old address that you thought was cool in high school, but now looks a bit embarrassing.

You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or marital status.

Shift Lead Resume Summary

Start your resume with a bang by adding a powerful summary to the top, summarizing your most valuable skills and experience.

This short paragraph is your chance to show recruiters why you are a perfect fit for the job and encourage them to read more of your resume.

How to create a resume summary that will excite recruiters:

• Keep it short: To capture a recruiter’s attention and keep them interested in your resume, limit your summary to 4-7 lines as you only have a few seconds to make an impression
• Tailor to target jobs: To make your resume more relevant to your target jobs, analyze the job description and include as many matching skills as possible.
• Avoid using cliches: Recruiters always see cringey cliches like “ hardworking guru who works well in a team or individually ” – they don’t mean much to anyone, so focus your summary on tangible skills and experience.

Shift Lead resume summary example

What to include in your shift lead resume summary.

• Summary of your experience: Summarize the type of work you have done in the past and the benefits you have delivered for the organizations you worked at.
• Relevant skills: Scatter your most in-demand Shift Lead skills through your summary to ensure they are noticed quickly by hiring managers.
• Qualifications: Any qualifications that are important to the Shift Lead jobs you are applying for, should be mentioned in the summary.

Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our quick-and-easy Resume Builder . All written by recruitment experts and easily tailored to suit your unique skillset and style.

Core skills section

Next, you should create a bullet pointed list of your core skills, formatted into 2-3 columns.

Here, you should focus on including the most important skills or knowledge listed in the job advertisement.

This will instantly prove that you’re an ideal candidate, even if a recruiter only has time to briefly scan your resume.

Best skills for your Shift Lead resume

Shift Leadership – Effectively leading and managing a team, delegating tasks, and providing guidance and support to team members.

Stakeholder Communication – Effectively conveying information, instructions, and feedback to team members and other stakeholders.

Operational Decision Making – Making quick and sound decisions, considering available information, and considering the impact on operations and team performance.

Problem Resolution – Identifying and resolving problems or challenges that arise during the shift, utilizing critical thinking and analytical skills to find practical solutions.

Customer Service – Delivering exceptional customer service, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Conflict Resolution – Effectively resolving conflicts or disputes that may arise among team members or with customers, promoting a positive and harmonious work environment.

Operational Knowledge – Utilizing knowledge of the specific operations and processes related to the industry or field, including adherence to standard operating procedures and safety protocols.

Quick tip: Our quick-and-easy Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.

Work experience

Once you’ve got recruiters interested with your impactful summary, your work experience is where the real detail will lie.

Lay out your previous jobs from current to oldest, detailing what you contributed and achieved in each one.

If you’re highly experienced you can cut this section down to your most recent few years of work, but if you are junior you can bulk this up with voluntary work and college placements.

Structuring your jobs

Without a good structure, your job description can look messy and overwhelming to anyone reading them.

Make it easy for recruiters to read your work experience by structuring your roles like this.

Job outline

Start with a 1-2 sentence outline of the role, summarizing what the goal of your position was, who you reported to (or managed) and the type of organization you worked for.

Key responsibilities

List your notable responsibilities in short sharp bullet points to demonstrate your input and how you contributed to the organization’s success.

Highlight the skills that are most important to the roles you are applying for.

Key achievements

Round off each job by adding some impressive achievements you made in the role.

Anything you’ve done that has made a big impact on your employer will make a good impression, think; generating revenue, saving costs, or improving a product.

Quantify your achievements with number where possible e.g. “reduced call wait time by 10%”

Example job for Shift Lead resume

Play a role in enabling the seamless workflow by coordinating tasks, for an organization that sells over the counter/prescription drugs and a wide assortment of general goods, including cosmetics, greeting cards, and convenience foods.

Key Responsibilities

• Guide pharmacists, assistants, tellers, custodians, and security guards during designated shifts, including tracking performance and relaying feedback to drive processes.
• Manage work schedules, breaks, and rotations to ensure adequate staffing and optimal resource utilization.
• Coach and inspire team members towards improving CSAT and exceeding monthly business targets.
• Inform personnel of potential procedural changes and updates in weekly meetings.

Quick tip: Create impressive job descriptions easily in our quick-and-easy Resume Builder by adding pre-written job phrases for every industry and career stage.

Education section

Towards the bottom of your resume, add your education section.

Here you should list your professional qualifications and academic record, such as high school diplomas or college degrees.

If you have lots of work experience, you can keep this section brief (because recruiters will be more interested in your career. If you have little/no experience then you should bulk this section up with plenty of detail.

Additional information

At the end of your resume, you can add any extra information that might be relevant to the jobs you are applying for.

This could be hobbies, interests, publications, clubs or memberships.

This section is optional and doesn’t need to be added if you have nothing more relevant to add.

Writing your own winning Shift Lead resume

Following the steps in this guide will help you to create a winning Shift Lead resume and bag lots of interviews.

Good luck with your job search!

Shift Leader resume examples for 2024

A shift leader's resume should highlight a variety of skills, including customer service, cash handling, inventory control, and leadership. According to Jessica Tangen Daniels Ph.D. , Associate Provost - Innovation and Partnerships, Program Director/Professor, Ed.D. Leadership in Higher Education at Bethel University, "Employers are looking for skills that relate to not only the day-to-day tactical aspects of educational leadership but also imaginative problem-solving for a thriving future." This includes skills like asking good questions, imaginative bridging, and humbly and curiously connecting dots. Shift leaders should also have strong communication and problem-solving skills to effectively manage people, perspectives, and content.

Shift Leader resume example

How to format your shift leader resume:.

• Use the job title 'Shift Leader' consistently throughout your resume, matching the application
• Highlight accomplishments rather than responsibilities in your work experience section, such as increasing productivity or resolving customer issues
• Aim to fit your resume on one page, focusing on relevant and recent experience over older or less important positions

Choose from 10+ customizable shift leader resume templates

Choose from a variety of easy-to-use shift leader resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your shift leader resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Professional shift leader resume example

Resume tips to land the job:.

• Choose work experience over a resume objective, especially if you want your shift leader resume to fit on one page. However, it's acceptable for senior-level resumes to be two pages long
• Use short, to-the-point bullet points in your shift leader resume instead of long, wordy paragraphs. This helps recruiters quickly grasp your key accomplishments in 30 seconds or less
• Begin each bullet point with a strong action verb, such as 'Managed', 'Completed', or 'Provided', when writing your shift leader resume

Shift Leader resume format and sections

1. add contact information to your shift leader resume.

Shift Leader Resume Contact Information Example # 1

Dhruv Johnson

[email protected] | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

2. Add relevant education to your shift leader resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Shift Leader Education

Shift Leader Resume Relevant Education Example # 1

High School Diploma 2008 - 2010

Shift Leader Resume Relevant Education Example # 2

High School Diploma 2005 - 2007

3. Next, create a shift leader skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an shift leader resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Top Skills for a Shift Leader

• Patients , 8.6%
• Customer Complaints , 8.5%
• Customer Service , 7.0%
• Math , 6.9%
• Other Skills , 69.0%

4. List your shift leader experience

The most important part of any resume for a shift leader is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of shift leaders" and "Managed a team of 6 shift leaders over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Worked on a variety of assignments through temporary agencies in the capacity of Executive Secretary, Administrative Assistant and Receptionist.
• Prepared monthly reports and assisted with PowerPoint presentations.
• Worked closely with Leave of Absence team to analyze impact of FMLA and Short Term Disability leaves on attendance policy violations.
• Developed PowerPoint presentations, new processes and reports.
• Developed candidate relationships and maintained communication.
• Worked as Pharmacy Tech at Rite Aid and CVS 2005-2010 .
• Monitored and directed staff in order to create a smooth system with open communication between associates and other members of management.
• Stocked shelf and prepared bank deposit.
• Maintained appropriate currency logs and completed required daily paperwork.
• Managed cash drawers and counted daily deposit.
• Supervised employees and trained them according to CVS policies and procedures.
• Reviewed and posted commercial insurance, Medicare, Medicaid, bankruptcy and uninsured patient adjustments to patient accounts.
• Promoted CVS customer service culture.
• Established communication with all customers to establish needs.
• Opened first CVS store in Traverse City, Michigan.

5. Highlight shift leader certifications on your resume

Specific shift leader certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your shift leader resume:

• OSHA Safety Certificate
• Food Safety Manager Certification
• Certified Professional - Food Safety (CP-FS)
• ServSafe Food Protection Manager Certification
• Certified Food Manager (CFM)
• EPA Amusement Operators Safety Certification (EPA)
• Professional Credit Associate (PCA)
• Certified Nutrition Specialist (CNS)
• Certified Food Protection Professional (CFPP)
• Standards Professional Certification (CStd)

6. Finally, add an shift leader resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your shift leader resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common shift leader resume skills

• Customer Complaints
• Customer Service
• Safety Standards
• Cash Handling
• Cleanliness
• Inventory Control
• Cash Control
• Store Operations
• Inventory Counts
• Food Service
• Stock Shelves
• Quality Food
• Taking Care
• Customer Relations
• Excellent Interpersonal
• Strong Customer Service
• Bank Deposits
• Cash Management
• Quality Standards
• Good Time Management
• Excellent Guest
• Good Communication
• Cash Registers
• Cash Drawers
• Guest Satisfaction
• Store Inventory
• Inventory Management
• Food Products
• Commodities
• Exceptional Client
• Guest Complaints
• Customer Satisfaction
• Punctuality
• Product Quality
• Labor Costs
• Maintaining Cash
• Sales Floor
• Firefighting
• Customer Orders

Professional shift leader resume templates

Shift Leader Jobs

Links to help optimize your shift leader resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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5 Amazing shift leader Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, shift leader: resume samples & writing guide, isaac coleman, employment history.

• Lead, direct, and motivate team members to achieve performance goals
• Train and onboard new team members
• Monitor inventory levels and order supplies as needed
• Maintain a safe and clean work environment
• Resolve conflicts between team members
• Develop and implement process improvements

Do you already have a resume? Use our PDF converter and edit your resume.

Professional Summary

• Ensure quality standards are met and maintained
• Prepare and submit reports on shift operations
• Monitor and manage employee attendance
• Address customer inquiries and complaints

Marcus Smith

• Ensure compliance with company policies and procedures
• Ensure customer satisfaction and service excellence
• Track and report performance metrics

Zoe Campbell

Roger nelson.

• Monitor team performance and provide feedback and coaching
• Manage shift operations, including scheduling and assigning tasks

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

shift leader Job Descriptions; Explained

If you're applying for an shift leader position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

shift leader/server

• Following and enforcing safety procedures, proper food handling, and restaurant protocols
• Answering customer service inquiries and resolving issues promptly
• Communicate with kitchen staff regarding any customer allergies, dietary needs, and special requests
• Fulfilling and organizing catering orders
• Balancing Registers and Point of Sales system and making deposits at end of shift
• Programming Point of Sales system on a monthly basis to coordinate with menu items
• Train new staff

shift leader

• Mix ingredients such as smoothies and orange julius.
• Greet guests,present them with new menu items.
• Count money.
• Receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Perform  food preparation or service tasks such as cooking, clearing , and serving food and drinks.
• Supervised employees.
• Delegated responsibilities.
• Ensured fast and efficient service.
• Open and close store.
• Forecast staff, equipment, and supply requirements based on a master menu.
• Train workers in  food preparation, in service, sanitation, and safety procedures.
• Observe and evaluate workers and work procedures to ensure quality standards and service.
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
• Compile and balance cash receipts at the end of the shift.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, taking out trash, or checking and cleaning bathroom.
• Hire, train, and supervise service staff.
• Direct and coordinate activities of technical personnel involved in maintenance and repair of aircraft in accordance with shift plan.
• Maintain records of performance reports.

shift leader/server Job Skills

For an shift leader/server position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Data Analysis
• Troubleshooting
• Quality Assurance
• Database Management
• Project Management
• Computer Literacy
• Business Acumen
• Process Improvement
• Risk Management
• Financial Management
• Visualization
• Supervisory
• Strategic Thinking
• Relationship Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Presentation
• Written Communication
• Social Media
• Documentation
• Relationship Management.

How to Improve Your shift leader/server Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your shift leader/server Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Walt Nelson

• Manage shift operations, including schedulng, and assignign tasks
• Lead, direct, and motivatte team members to achive performance goals
• Moniter inventory levels and order suppliees as needed
• Mointor and managee employee attendence
• Adress customer inquieries and compliants
• Ensure qualitie standards are metted and maintaned
• Maintane a safe an clean work enviornment
• Ensure quality standars are mett an maintaned
• Monitor an managge employye attendance

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

shift leader/server Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an shift leader/server position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To the respected AT&T Hiring Team

I am a results-driven Shift Leader with 6 years of experience in the field. I am excited to submit my application for the Chief Shift Leader role at AT&T, where I believe I can make a valuable contribution to your team.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at AT&T and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

I appreciate the opportunity to apply for the Chief Shift Leader position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Shift Lead Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the shift lead job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Independently assess all aspects of associate work performance and provide feedback
• Ensure all job injuries are reported timely in accordance with established policy and procedure
• Demonstrates exemplary performance in current position, including productivity and quality
• Identify and address safety hazards within the work area
• Ensure work areas remain clean and are equipped with proper equipment and supplies
• Fully understand workflow and daily production goals
• Coach associates to work safely at all times
• Assists in supervising restaurant associates in task performance and directing customers to checkout
• Assisting management in maintaining building, equipment and grounds
• Working flexible hours and performing as a team member
• Assists in preparing work schedules to optimize best possible level of customer service, and floor coverage
• Working under the direction of the Item Level Inventory Specialist assist with inventory audits
• Assist with ordering, checking vendors
• Assist in the training/development of new hires; act as employee mentor
• Work closely with IT to ensure systems are working properly or get assistance where necessary
• Performs other tasks as specified by the director/manager
• Make sure that instruments are fully loaded with samples
• Make sure that instrument issues have been attended to
• Notify NH Phlebotomy for Nursing Homes tests not performed
• People are at their stations working
• Notify Department Supervisor of any issues and assist with action plans
• Knowledge of event set-up and loading dock operations as they apply to the center
• Thorough knowledge of occupational hazards and safety precautions
• Maintain a working knowledge of operations and safety of machinery
• Ability to operate basic office equipment and have working knowledge of computer operations including but not limited MS Office and in-house systems (such as USI and Microix)
• Ability to establish and maintain a system for assuring high standards of productivity within the department
• Ability to maintain an on-going list by priority of projects and tasks, to assume timely and effective solutions to unanticipated client focused issues
• Demonstrate ability to work under deadlines or pressure
• Work Habits: responds quickly; seeks learning activities; applies knowledge and skills; approaches change or newness positively; takes risks in learning; ensures high quality; takes action; prioritizes
• Relationship Skills: nurturing relationships; communicates time frame; seeks opportunities; earns the trust of others; communicates effectively/ensures understanding; building collaborative relationships
• Personal Attributes: reliability; uses good judgment/discernment; operates with integrity; uses key principles; persists in efforts; maintains focus; displays professional demeanor; demonstrates HCC core values and encore principles

4 Shift Lead resume templates

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How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, citrix operations shift lead resume examples & samples.

• Lead the 3rd line support team for India and ensure 3rd line support off UK business hours
• Contributing to 3rd line support for the Barclays Citrix estates
• Analyse incidents/problems determining any route(s) of escalation where necessary and managing until resolution
• Ensure that live incidents/problems are managed, resolved and recorded in line with ITIL principles, UK Banking operational requirements and pertinent regulations
• Document procedures to be followed in resolving incidents/problems and actions taken whilst resolving them
• Technical support to facilitate the delivery of small, medium and large projects
• Maintain standards for Application Virtualization technologies guarding against service failure, reputational and financial loss
• Ensure that system performance and capacity are monitored and managed, escalating issues or threshold breaches to appropriate staff in a timely and professional manner
• Implement infrastructure enhancements to agreed standards utilising standard processes and procedures
• Provide assurance to management that the organization, processes and technologies implemented within the application virtualisation architecture are effective and efficient
• Proven knowledge and expertise of Citrix application virtualisation technologies, software and technology delivery, along with underpinning support components
• Aware of the platforms and can explain them in finite detail
• Solid knowledge of all the major components of the application virtualisation platform
• Confident when discussing the technology with vendors and other internal teams Essential Experience/Expertise
• A minimum of 5 years support / deployment of Citrix application virtualisation technologies in corporate environments at a senior level
• Excellent knowledge of the key Citrix products including; Presentation Server, XenApp, Edgesight, CAG and CSG
• Excellent knowledge of the AppSense product suite
• Good knowledge of Active Directory, name resolution and supporting infrastructure technologies
• Support and monitoring toolsets for enterprise solutions
• Ability to work on own initiative. Experience of Leading Teams and working within teams, managing work groups and presenting at senior management level

Facilities Shift Lead Resume Examples & Samples

• Sets and dismantles room set up, tear down, changes and turns
• Effectively Lead shift crews (labor) by delegating duties, assigning tasks, and following up with all team members as directed by Facility Manager
• Receives and completes requests from Food and Beverage department
• Reports all changes of work orders to Facility Manager
• Maintains inventory control program under the direction of the Facility Manager
• Participate in routine physical inventory. Makes recommendations to Management of program improvements as needed
• Reports Facility damages to appropriate management teams, staff and departments
• Maintains facilities equipment
• Manages projects of preventative and routine maintenance from start to finish. Collaborates, as needed, with various departments to ensure high quality and timely project completion
• Responsible for training all Facilities staff on a regular basis on various topics including, but not limited to: safety, daily logs, event resumes, and SOP’s
• Assists in establishing schedules and maintains adequate staffing for event and non-event operations
• Coordinates the work flow via company in-house systems. This may include, but is not limited to, Daily Shift Reports and Event Reports for client specifications
• Performs other related duties as may be required or assigned
• Lead staff in absence of Manager in the Facilities department. Recommends hiring of new employees, terminations, performance management and initiates personnel actions
• Assists in the assigning of work for contract labor crews in department
• One (1) year of responsible on the job experience in facility related services
• Or, any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position
• Must be able to operate specialized lifts, machinery, jacks, radios, and company vehicle
• Build the Organization: innovation (applies original thinking to approach in job); customer loyalty (uses key principles); comprehends communication from others; contributes to the organization's sustainability efforts
• Must have the ability to work harmoniously in a team setting exhibiting the “Aloha Spirit” to fellow workers, guests, clients and the community
• Must be physically able to access all work areas and perform all tasks and services required to fully perform the requirements of the job
• Must be able to lift and carry 75 lbs
• Must be able to pull carts over 500 lbs
• Must be able to sit, bend, stand, stoop, climb, grasp, stretch, and walk for long periods of time
• Hours of work and days vary depending on event schedules
• This position may primarily work second (afternoon) shift
• Availability to work additional hours or weekends, as schedule requires

Customer Care Shift Lead Pm-am Resume Examples & Samples

• Serve a point of escalation for customers
• Regular live and written interaction with customers
• Pulling interaction reports for their shift and communicating those results to the Manager
• Maintaining at least a 9y% response rate on live interactions during their shift by delegating workload, communicating scheduling and staffing needs, delivering on-the-spot, culturally appropriate coaching and collaborating with overlapping leads for maximum results
• Exceptional knowledge of the ModCloth Customer Care department, a positive attitude towards our customers and team members and a love for learning and leadership
• 1+ years in a leadership/supervisory position
• Familiar with budget, expense, and cost control strategies
• Talent for driving decisions, even when many decision makers are involved
• Ready to take calculated risks and brainstorm innovative processes
• Drive to challenge standard operations and procedures
• Ability to adjust to the seasonal work requirements that are dictated in a retail environment
• Expert management and organizational skills, and sharp attention to detail

Operations Center Shift Lead Resume Examples & Samples

• As an Incident Manager in OpsCenter, drive incident management with precision, accuracy, discipline, and speed
• Oversee the OpsCenter team as we perform detection, validation, prioritization, escalation, troubleshooting, and mitigation of service outages
• Work with service owners throughout Blizzard’s operations, infrastructure, platform, and game teams to deliver high service availability for players
• Effectively manage the training, career development, and performance of OpsCenter personnel
• Ensure requests coming into the OpsCenter are prioritized and reliably executed
• Work with the Process Engineering and OpsCenter Tools team to drive continuous improvement for all OpsCenter processes and systems

Data Center Shift Lead Resume Examples & Samples

• Rack, build, cable, configure, and provision servers in a driven enterprise datacenter environment
• Rack, cable, and deploy network equipment such as switches, firewalls, routers, etc
• Troubleshoot, test, quality assurance of enterprise server hardware to ensure IBM up-time standards
• Professionally resolve hardware issues for IBM's global customer base via trouble tickets
• Process new orders and troubleshoot automated provisions
• Responsible for first response and proper escalation of datacenter events that relate to power, network, or cooling
• Perform work in an accurate, thorough, productive and timely manner, including meeting all applicable deadlines; adhere to all relevant policies/procedures, including those regarding workplace safety
• Collaborate with the site manager to establish/ execute team goals and assist in evaluating team performance to strengthen training consistencies
• Develop effective task lists that clearly establish daily targets. Leads develop daily goals based off of weekly and monthly targets defined by the Site Manager
• Responsible for the proper training of Server Build Technicians and effectively developing team members to handle job responsibilities
• Coordinates with the Site Manager to coach and develop team members
• Shift Leads will be required to handle projects established by the Site Manager and meet deadlines established
• Work directly with the Site Manager to develop effective performance improvement plans and annual reviews
• Intervene and provide proper workflow guidance to resolve outstanding issues, including escalations to the site manager for in-depth investigation
• Shift Leads need to be engaged with day to day team performance to identify gaps and coordinate with the Site Manager to resolve any performance issues
• Management experiences a plus
• Should possess demonstrated analytical and effective interpersonal/communication skills to interact with a wide range of users with varying levels of technical proficiency
• Must possess effective written and verbal communication skills
• Flexible shift availability required
• May be required to lift up to 75 pounds
• At least 3 years experience in Windows, Linux, or Unix Operating Systems
• At least 1 year experience in supervisory
• 3 years experience in Windows, Linux, or Unix Operating Systems
• 1 year experience in supervisory
• U.S. citizenship required
• 1 years experience in Windows, Linux, or Unix Operating Systems
• 1 year experience in supervisory role
• College/University diploma in Computer Information Technology

Sdmc Customer Experience Monitoring Shift Lead Resume Examples & Samples

• Work 24x7 (365 days a year – weekend and holidays coverage)
• Be flexible in terms of workload and providing coverage
• Lead shift and own responsibility for overseeing teams communication and escalation of alerts
• Meet with staff regularly (Conduct One-on-One’s, Team Training, Mentoring, Shadowing)
• Oversee and manage team calendar, lunch breaks, schedule, mandatory leave
• Review Metrics (Spreadsheets, Power Point Decks, Data Trending/Analysis, Database)
• Collaborate with peers and management to deliver exceptional customer service
• Foster teamwork, knowledge share with all analyst and train non-technical support personnel
• Conduct all New Hire interviews, Mid and End of year feedback on staff
• Be the technology advocate for the businesses and/or customers we support
• Utilize Monitoring tools and Ticketing systems
• Trouble Ticketing systems
• Network Protocols
• Advanced Windows knowledge
• LAN/WAN knowledge
• Internet/Browsers
• Must be organized, able to multitask, communicate clearly in verbal and written format, and conduct him/her as a true professional at all times
• Dynamic, self-starter, reliable and enthusiastic team member. Able to quickly learn multiple platforms, toolsets and processes
• Ability to liaise with both technical and non-technical personnel and different levels of Management
• Provide leadership and over-sight for the monitoring of Citi’s Infrastructure, ATM’s, Applications, as well as other environments utilizing existing monitoring tools. Primary focus will be with the prevention & restoration of Service outages, assessing urgency, impact and criticality
• Oversee problems the team may face from inception to completion
• Escalate problems in timely fashion based on severity
• Provide assistance to ensure the task is completed successfully and in a timely manner
• Knowledge share with staff, analyze and present data to staff, management and support teams
• Generate SDMC outage reports and/or post mortems for all incidents or issues occurring on their shifts. Reports are to be factual, professionally compiled and contain detailed analysis, which will be published to senior technology or business managers
• Provide timely notification to management and support groups when outages occur
• Utilize Monitoring tools and Ticketing systemsOversee and perform where required, monitoring of systems via centralized monitoring toolsets, to ensure the SDMC meet their pre-defined escalation and notification criteria
• Continually assess the environment, in order to identify areas of improvement through automation, refinement of existing processes and by implementing quality related improvements. Lead non-BAU related activities and mini projects, to improve the environment and to take the SDMC forward. Work at remote site. Produce and review status reports, project plans and departmental decks

Shift Lead-nd Shift Kitting Resume Examples & Samples

• The Shift Lead will be supporting the Shift Manager to direct packaging production operations to ensure all production requirements are met within Standard costs for labor and materials
• Ensuring maximum utilization of line leaders, mechanics, packaging personnel, plant equipment and material; establish practices and rules for improving all phases of operations and maintenance
• The Shift Lead will be supporting Shift Manager to ensure acceptable quality levels and to provide personnel guidance
• The Shift Lead will be supporting Shift Manager to lead line teams through continuous process improvement
• Has a clear understanding of the assembly process and the expected appearance of the final product
• Recognizes the type of defect that may occur and is able to pick out defects and communicate this information to the line operator
• Understand the impact of RFT on the company and strives for high rates
• Has a working knowledge of the different software: Oracle, DM Plus, Datasweep, C-Specs, Excel
• Possesses a general understanding of the equipment on line and be able to troubleshoot minor problems
• Ability to set priorities to run line efficiently and with the highest possible quality
• Is strong in communication skills
• Teamwork inside the production floor, together with shift manager
• Coordinate team work according to products and activities volume
• Delegate responsibilities ensuring priorities management and efficient resources
• Able to speak, read and comprehend English

Shift Lead-packaging NT Resume Examples & Samples

• Directs work of the team members on their assigned shift to deliver the operations plan
• Works with Line Lead and team to ensure that all Line and Departmental metrics are met
• Manages associate performance and leading quarterly or monthly objective discussions with assigned Associates
• Facilitates conflict resolution for their team
• Provides performance data for selected machines and communicates action plans and completed work effectively
• Ensures all Safety and Quality processes and procedures are in place and followed
• Coach on centerlines when associates are checking to build capability (e.g. why is a centerline out, what could cause it, how do we bring centerline back to CL)
• Work with operators to develop potential new centerlines that can drive out losses
• Ensure all CIL activities are completed to standard and identifying root cause and changes to standards for anomalies
• Accountable for coaching and building capability, as well as removing any barriers for associates or handling requests. Will cover for breaks and operate a Machine only when the Business calls for it
• Leads root cause problem solving efforts on losses as necessary throughout the shift for the line/department
• 2) Clear ability to engage, motivate and train people
• 3) Outstanding analytical and problem-solving skills
• 4) Excellent written and oral communication skills
• 5) Proficient in MS Office

Incident Management Shift Lead Resume Examples & Samples

• Lead a team managing the day to day resolution of incidents impacting BP
• Take global responsibility for the investigation, diagnosis and resolution of incidents
• Ensure that progress on major incidents is continually assessed, making appropriate interventions, directing and facilitating resolution activity. Ensuring appropriate escalation within Service Delivery Organisations, resolution teams and service management at their discretion during an incident
• Collaborate with other Service Management teams to ensure that events, alerts and changes are defined & understood to enable faster response to incidents
• Support the Service Operations Manager in optimising the Incident Management service to deliver quality outcomes that lead to high levels of customer satisfaction
• Support the Global Service Operations Manager in the definition of the strategy and long-term plans for the services and the implementation of Service Improvement Projects
• Ensure that Service Delivery Organisations meet SLAs; fostering open communications and ensuring the relationship is professional and properly regulated
• Support a continuous learning environment within the Service Management team
• Help drive the operationalization of e2e service management across the group in particular taking on greater accountability for decision making around incident prioritisation, communication, and resolution as e2e processes are defined and business outcomes mapped
• Excellent collaboration skills, confident and structured when dealing with conflict
• Foundation qualification in ITIL V3
• Comfortable working as part of a team and on own initiative
• Experience of working and managing a 24*7 shift pattern
• Experience of Service Delivery in a large multi-location operation
• Member of a professional organisation, e.g. Service Desk Institute; IT Service Management Forum; IT Service Management Institute
• Experience of integrated oil major businesses

Custodial Shift Lead Resume Examples & Samples

• Effective English communication skills including written, verbal, and reading comprehension
• Strong computer skills. Ability to function in a Microsoft Office environment including Word, Excel, Outlook. Experience with MS Project would be helpful
• Minimum 1 year of cleanroom custodial experience
• Ability to maintain professionalism during emergency or high stress situations
• Proven ability to lead in a team environment
• Strong time management skills, ability to maintain a sense of urgency and meet established goals & objectives
• Ability to work/stand/walk throughout the assigned work shift
• Ability to lift up to 50 lbs repeatedly during assigned shift
• Ability & willingness to work extended hours or varying shifts to meet demands of the service
• The Custodial Shift Leader is required to have and maintain a TS/SCI level security clearance
• Experience operating standard custodial equipment (floor buffers, etc)

Lunchables Shift Lead-line Resume Examples & Samples

• Ensure line staffing needs are met for your shift through creating/managing team Labor Schedules
• Improve the capability of your team through coaching and training
• Ensureall safety and quality procedures are followed
• Ensure that the finished product is always produced at the correct quality in a sustainable manner
• Drive Continuous Improvement of systems and results
• Own the team shift plan and supports team members as needed
• Organizes resources and manages flow to work throughout the shift as needed
• Coaches each equipment owner on the execution of their DMSs and on maintenance of line standards
• Providesinput to EO’s work plans as needed to ensure their shift develops and deliversas needed
• Participatesin and ensure the team results and needs are captured in all DDS meetings
• Participates in Line Team Weekly/Monthly reviews with leadership
• Meets regularly with individual(s) being coached to share observations and toidentify help needed
• Actively engage other coaches/leaders to identify and eliminate critical barriers to progress
• Emphasizes implementation of root cause systemic counter measures to address losses
• Recognizes and celebrates successes
• Sets and maintains line standards
• Requests resources for the team/ line as needed
• Lead / Facilitate Level 1 DDS Meetings (team huddle meetings)
• Attend Level 2 DDS Meetings for assigned Line
• Proactively engaged with providing updates to previous and following shifts
• Communicate all line personnel performance issues with Line Lead
• Perform planned predictive, preventative, and breakdown maintenance on all equipment and machinery responsibility area, using knowledge of high-speed machinery,mechanisms, basic power transmission components, pneumatic devices, basic hydraulics, and electrical devices to observe and troubleshoot line or process. Write work orders when needed
• Drive the improvement of line effectiveness and quality measures
• Must be able to operate all packaging equipment and coach others on equipment operation
• Must be able to perform all Quality checks and update tracking systems (i.e. ZARPAC, QualitySuites, PCR’s)
• Coordinates product change overs according to production schedule
• Analyzes down time and equipment failures. Plans, as well as documents line/process repairs. Prioritize needs with Maintenance Lead
• Comply with safety policies and accident prevention and compliance programs
• Assist with the following line tasks: Payroll compliance, Cycle Count, and LPR updates
• Other duties asassigned

Food & Beverage Shift Lead-seasonal Resume Examples & Samples

• Consistently follow and uphold the guidelines and steps of the services cycle as outlined in the brand standards
• Ensure that direct reports adhere to uniform standards and are both professional and productive throughout their shift
• Actively participate in training, observe company policies and procedures, and promote all company values

Lift Operations Shift Lead-seasonal Resume Examples & Samples

• Assist the Lift Operations Manager in supervising up to 50 Lift Operators
• Provide daily leadership, coaching and motivation for Lift Operators
• Oversee breaks, lunch rotations and staffing levels as business volumes dictate
• Provide a consistent, high quality guest experience as guest
• Maintain professionalism when handling guest complaints
• Effectively train all staff on Lift Operations while upholding the highest safety standards
• Complete break and lunch of operators at assigned lifts
• Coach employees on proper lift operation procedures including safety protocols, ramp maintenance, guest service, etc
• Anticipate the needs of the guest, department, and equipment while reacting to those needs in the safest manner while maintaining the highest standard of guest service
• Create maze and safe loading and unloading area by using the appropriate tools
• Ensure that the hill is safely and properly marked and fenced by maintaining signage

Operations Shift Lead Resume Examples & Samples

• Lead responsibilities for multiple warehouse processes
• Contribute to best practices, build standard work, and drive accountability for standard work
• Act as leadership role model at all times for associates and L3 Leads. Coach associates and peers comfortably when necessary
• Coach behaviors to exceed process goals
• Identify areas needing improvement, work with associates to drive idea collection, and implement solutions with Area Manager/Operations Manager guidance
• Examine data to identify continuous improvement and learning needs and coordinate the resources to fill those needs
• Ability to work successfully with all levels of Operations
• Proactively identify personal development needs and strive to constantly learn and be curious
• Keep abreast of current Fabric.com developments as it relates to the warehouse
• Maintain a high level of accessibility as a general resource for department members
• Maintain knowledge of Operations resources, such as wiki, FWMS, Sage, and FabricWorks
• Maintain knowledge of team-specific operational procedures as needed
• Facilitate communication between Warehouse Associates and the IT team via the ticketing process
• Act as a full owner of Operations initiatives such as 5S, VoA, VoC, and gemba
• Constantly motivate teams to exceed quality and productivity goals
• Proactively aid teammates with problem solving quality, productivity, process, and labor issues
• Drive team wide cooperation with Learning, HR, Customer Service and other Operations teams to ensure process changes are communicated cross-functionally and all documents are updated and associates are trained
• Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service
• Successfully completes approved special projects as assigned
• Seasoned blue badge lead (1+ years as AMZN Lead) in good standing or 3+ years direct team leadership as listed on resume
• Experience communicating with and presenting information to internal customers and associates
• Proven ability to analyze data using Excel
• Proven experience using lean manufacturing techniques to implement process changes
• Must be flexible in terms of work schedule; willing to work odd or long hours if necessary
• Willing to change Operating Units
• Demonstrates effective communication, composure, and professional attitude
• Demonstrates mastery of FC Operations and tools including Windows 7, Microsoft
• Outlook, Firefox, Internet Explorer, Amazon.com website, competitor websites, Internet search engines, FWMS, FabricWorks, OW, BI, Sage
• Must be able to multi-task and maintain composure
• Utilizes appropriate department resources

IT Manufacturing Shift Lead Resume Examples & Samples

• Minimum of 5 years previous experience in an IT Technical Support environment
• Ability to work collaboratively with cross functional teams ( management, and executives)
• Master's degree in related field
• 5 years of IT technical support experience in manufacturing environment
• 5 years previous experience leading (managing) technical teams
• Knowledge of Chrysler manufacturing systems

Production Shift Lead-calgaz Resume Examples & Samples

• Responsibilities include supervision and leadership of production, material planning, and inventory operations in an ISO-9000 environment for Calgaz’s Weekend shift. Lead employees for repackaging and formulating of bulk chemicals into various containers. Weekend shift is comprised of Friday through Sunday, 12 hour shifts
• Execution of slot planning within work centers to drive 98% predictability of execution while maximizing the labor/machine utilization
• Business process analyst for reporting activity and identifying trends within data to contribute to constantly evolving processes
• Collaborate on performance reviews, in work-hazard evaluations, provide feedback to employees often on recognition or desired improvements
• Present monthly safety meetings as needed and promote a safe work environment
• Demonstrated success in a short cycle time, multiple product line environment. Improve performance of the operation as measured by defined reporting indices
• Continuous support for our customer service/sales team in meeting our external customers expectations of service, delivery, and quality
• Ensure facility is properly maintained including housekeeping of the work area
• Ensure that all standard operating procedures are accurately documented and followed
• Ensure operation meets or exceeds all safety procedures and standards. Safety is a condition of continued employment for all Calgaz staff
• Quality is integral and is enforced as a part of every job function. The established Quality System must be followed and any deficiency reported
• Lead documentation and investigation of corrective/preventive actions for material/equipment failures
• Efforts necessary for ISO-9002 maintenance
• SPC program utilization and monitoring for scrap reduction
• Communication with inter-departments, or outside customers when needed for support or problem resolution
• Additional lead responsibilities as requested by management. Ability to adapt to changing leadership environment

Service Desk Shift Lead Resume Examples & Samples

• Impeccable communication skills – written and verbal
• Willingness to work flexible hours. The IT Business does not always offer standard 9AM-5PM hours – all candidates must be willing to perform our services during normal business hours or as required for project delivery. Our service desk is open 6AM to 6PM, so most of the time a standard work schedule may be expected; other hours are an exception
• Work location is Huntsville, AL
• Maintains work logs using the Remedy system to track resolution of user requests for services or incidents
• Respond to user needs at desktops, conference rooms, and secured rooms for operations, maintenance, troubleshooting or repair
• May be required to perform light lifting to move a workstation (PC), printer or fax machine
• Resolves all tickets assigned and works them IAW the Agency's ticket handling process
• ServiceNow experience required

Shift Lead Cook / Hours / Bwh Food Services Resume Examples & Samples

• Plans and coordinates daily production and inspection of food for 1500 meals under the direction of the production manager. Cross utilizing personnel in work production centers, monitors cost and quality control by assuring personnel maintains productivity standards and follows departmental standardized recipes for room service style menu
• Inventory recording and product requisitioning and ordering, as well as finished food products to meet the forecasting and demands of patients' room service assembly
• Assists in training personnel in production techniques and procedures to utilize their skills, maintains specific departmental productivity standards and Joint Commission mandate for good nutritional practices
• Supervises the adherence by the L2 food receiver to the Department of Agriculture, Pure Food and Drug guidelines and written departmental specifications for the acceptance or rejection of incoming raw meats, produce, canned and frozen goods, dairy products and supplies
• Actively participates and contributes to new product development, recipe standardization, and test procedures for the operation of Room Service Kitchens
• Charts and forecasts food requirements and maintain schedules for production and meet ordering deadlines
• Opens the kitchen at 5.30 A.M. and follows opening policies and procedures, availability of food products
• Closes the kitchen at 8:30-9:30 P.M. and follows closing procedures, inventories and sanitation
• Assists with Computrition recipes and other Computrition procedures
• Assist with scheduling and time keeping. including maintaining adequate staffing coverage particularly in the absence of the production manager
• Minimum of 3-5 years cooking experience in a large hospital or related institution with 3 years of frozen manufacturing and/or cook-chill training
• 2-3 years of work experience, restaurant hot/cold cooking line required
• Must have computer skills and basic mathematics knowledge
• Must be capable and have communication skills to record raw and cooked inventories and translate results onto production sheets and work assignments
• Evaluates the progress of the workflow and inspects the quality of food produced by the production work center for appearance, established portions, cooking techniques, product yield standards and quality assurance
• Verifies records of the food produced by each work station to be utilized in forecasting further needs
• Assists the production manager to monitor and developed to measure work station productively
• Must have a thorough knowledge of operational regulations pertaining to safety and applied food service sanitation for a food service production operation as mandated by the Joint Commission, federal, state and city regulatory agencies
• Must be able to assist the production manager in the development, testing and evaluation of new food products for patient food service
• Evaluates an unforeseen mechanical or production crisis and take the necessary action to correct the problem without curtailing productivity
• Must utilize a patient census recording record to forecast food production to set up a finished inventory production
• Has the ability to communicate with the production manager, production/ line staff, assembly area supervisors, housekeeping, engineering, purchasing, outside contactors, in a clear and positive manner to maintain departmental objectives and standards
• Ensure that the Project meets all the stipulated SLA’s and report deviations to the concerned
• Monitoring incoming, outgoing and handled calls volumes with the help of call monitoring tool
• Responsible for generating half hourly, end of Shift and daily reports
• Check the Attendance in the beginning of every shift and report to Team leads any potential deviations in SLA’s due to Absenteeism. This will help TL’s to reassign staffing across queues or call in extra staff in order to meet the SLA
• Watch out for outliers - analyst running on High AHT and alert the floor walkers to assist the analyst to wrap the call at the earliest
• Keep a watch on Hold times, ACW, ASA and AUX usage on a regular basis and escalate/ notify outliers
• Keep a watch on the call pattern and escalate if no calls are coming into the queue. To make test calls and identify the point of failure and to resume work at the earliest
• Alternatively, Command Center/Shift lead should keep a watch on the call pattern and escalate if there are spikes in the calls coming into the queue to help move additional resources quickly
• Analyze trends on staffing, Generation on reports, Send the Shift Handover document to shift lead of the next shift with details of all the updates and critical outages/ issues
• Prepare the shift roster, Arrange transportation, Prepare and share daily Shift reports
• 2-3 years of experience in IT Service Desk operation in 24x7 operations (Candidates earlier worked in international contact/call centers in a voice support process is preferred/must)
• Expert in handling the Exchange (Outlook)/Lotus Notes Environment
• Exposure on ticketing Tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
• Concepts and basic knowledge on Internet, MS Exchange
• Password reset tools for Domain & other applications
• Handling High Severity Cases Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment
• Prior experience in leading an IT Help Desk project with the team size of 5 - 10 team members
• Familiarity of ITIL and six sigma process

Help Desk Shift Lead Resume Examples & Samples

• Supervise a team of 6-10 support professionals
• Ensure 100% of Support Professionals meet and or exceed the customer experience and productivity standards
• Provide regular feedback and coaching on Support Professionals performance
• Ensures a positive work environment, continuous learning and a high quality employment experience for the team
• Works with fellow team leads to facilitate smooth transitions and maintain operational standards
• Monitor phone queues to ensure maximum coverage during shift
• Schedule breaks as necessary
• Monitor connectivity and prepares necessary reporting
• Communicates overall and individual improvement opportunities to the management team
• Responsible for finding coverage as a result of unplanned PTO
• Assist employees in finding coverage for planned PTO
• Manage escalations and required reporting for the shift
• 2+ years of business experience in call center or like environment
• Preferred 1+ year demonstrated leadership experience. Must have experience managing a stressful and ever changing environment
• Must possess demonstrated coaching/developmental skills
• Bachelor’s Degree or equivalent work experience preferred
• Must be willing and able to work a flexible schedule and sometimes extended schedule during crisis periods and remain on site until properly relieved

Production Shift Lead Resume Examples & Samples

• Ensures proper procedures are in place and being followed for, production efficiency, quality of product, employee safety, state and federal guidelines
• Coordinates production schedules and estimates worker hour requirements for completion of job assignments
• Evaluates needs in production for daily assignment of duties; establishes or adjusts work procedures to meet production schedules
• Collaborates with other supervisors to coordinate activities of individual departments
• Provide for the supervision of assigned employees in scheduling and daily activities, ensuring effective selection, retention, feedback, disciplinary action and performance management
• Trains and instructs employees in regard to production and equipment standards and processes. Oversees instruction, implementation and enforcement of policies as they relate to employees
• Leads by example with the Whitehall Specialties Code of Ethics. This includes following company policies, standards and specifications

Shipping / Receiving Shift Lead Resume Examples & Samples

• May perform supervisory functions for manufacturing processes from receipt of unprocessed blood through shipment of finished goods
• Actively participate in problem solving and on cross-functional teams
• May be a project lead
• Participate in training of staff
• Perform supervisory review of manufacturing records
• Assume operational supervisor responsibilities when designated by a supervisor
• Associated degree or equivalent related experience required plus 2 years related experience (physically demanding position, highly regulated)
• Track record of outstanding attendance required; valid driver license & good driving record may be required
• Physical requirements include: standing, stretching, stooping and bending for extended time periods; lift, pull, push and move objects of up to 50 pounds; may work in walk-in refrigerator/freezers for periods of time; work under pressure and within time standards; required to wear protective clothing such as lab coats, gloves, face shields, etc. when there is exposure to blood and blood products and/or where work location requires; ability to use a wide variety of lab or medical equipment; ability to use a personal computer and applicable software for sustained periods of time

Managed Services Operations Shift Lead Resume Examples & Samples

• Experience and knowledge of monitoring Exchange Server and related products
• Experience with Enterprise Vault and MessageLabs
• Experience with BlackBerry Enterprise Server (BES)
• Experience with System Center Data Protection Manager (DPM)
• Experience implementing best practices, change management and problem management
• ServiceNow administration experience
• Management experience in delivery center operations, particularly 365/24/7 business-to-business environment

Logistics Second Shift Lead Resume Examples & Samples

• 5 – 10 years logistics / warehouse or related experience preferred
• Lean or Six Sigma training preferred
• Experience driving forklift and reach trucks

Photolithography Operations Process Shift Lead Resume Examples & Samples

• Experience working with equipment used to manufacture semiconductors (aligners, tracks, SEM, overlay)
• Knowledge and experience with immersion lithography
• Experience in qualifying new processes in photolithography
• Detailed knowledge of SPC
• Knowledge of Immersion Lithography and its application to the semiconductor industry
• Knowledge of ArF Lithography Chemistries and the application to the semiconductor industry
• Knowledge and experience in basic functions of a reticle and working with reticles
• Familiarity with CD and Registration metrology tools

Incident Manager Shift Lead Resume Examples & Samples

• Ensures the operation is in accordance with the established procedures and practices, that OLA’s are achieved and that the service is fully operational 24/7/365
• Implements policy and process changes and ensures procedures are continuously improved
• Ensures events and incidents are assessed correctly and that appropriate escalation take place
• Monitors the performance of team personnel, reviewing response times, incident and event logs and trends in incidents reported
• Recommends strategies and or enhancements to increase employee productivity
• Initial Incident management responsibility until handover to local incident manager takes place
• Effectively communicate incident status to business and Senior Stakeholders
• Support global IT services in the delivery and configuration of monitoring standards
• Ensure effective hand over takes place between shifts
• Prioritizes and manages Service request backlog
• Duties common to Team Leadership
• Support compliance with corporate direction and team objectives
• Ensure staffing levels and shift patterns are achieved to maintain effective service
• Monitor team performance through objective assessment, performance feedback and coaching
• Motivate employees to over-achieve and correct performance problems
• Develop staff skills and abilities to meet business needs
• Actively support company programs and ensure adherence to company rules and procedures
• Very good communication skills / interaction skills with stakeholder community
• 4 to 6 years of IT Service Operations experience in a MNC Operations Support Center, with two or more years of team leader experience
• Knowledge of IT Infrastructure and Application Performance monitoring tools
• Minimum ITIL V3 Foundation certification
• Experience working with ITSM tools, preferably ServiceNow
• Bachelor’s degree in business or computer science
• Must have an extensive experience in Gateway processing, Windows, Infrastructure, ITSM Tools, Configuration Management
• Excellent interaction with stakeholders
• Good and clear written English language and documentation skills
• Knowledge of configuration management / controls / compliance
• Flexible to work in shifts to cover 24/7/365 operations
• Ability to work under high pressure and flexibility to meet business demands as they arise

Packing Department Shift Lead Resume Examples & Samples

• Must have some knowledge of machine operations
• Overtime is required if deemed necessary by management
• Must be flexible and able to work any shift when required based on production needs
• Must be able to operate mobile equipment
• Meet minimum hiring requirements
• Must be able to learn advanced computer skills

NOC Engineer / Shift Lead Resume Examples & Samples

• Technical Associates Degree with 12 or more years’ related work experience, technical bachelor's degree with 8 or more years' related work experience or a Master's degree with 3 or more years. A technical degree is defined as any degree in a math, science or information technology field of study
• Excellent communication skills, verbal and written, at both technical and senior/Executive management levels
• Must have experience in metrics-based IT Operations and Maintenance (O&M) teams
• Experience with Remedy and SNMP monitoring tools (e.g., HPOV)
• DoD8570 certification at IAT Level II or higher (Security+, GSEC, SCNP, SSCP, CISSP, CISA, GSE, SCNA)
• Previous Network Operations experience in a network operations center or other 24x7x365 IT Operations environment. Experience in management of service delivery staff, in a matrix-managed, geographically dispersed environment

Shift Lead Cook Resume Examples & Samples

• Maintains a detailed record of the amount of food produced in each segment of a food product center to evaluate and check yield ratio of purchases
• Assists in maintaining patient food free of physical and/or chemical, bacteria contamination in the production area by training and scheduling personnel in applied food service sanitation to maintain standards mandated by federal, state and city governing agencies for our food service production area
• As dictated by staffing, requires the ability to man and maintain the guideline requirements of each of the production work stations
• Upholds and enforces departmental policies and procedures pertaining to the personnel and other elements in the production area
• Closes the kitchen at 12am and follows closing procedures, inventories and sanitation
• Has the ability and knowledge to operate all kitchen equipment and the ability to train and supervise staff on all operations of equipment
• Communicates to supervisors issues concerns from all three room service kitchens
• Calls appropriate vendor / Engineering for broken equipment or repairs
• Performs other duties as assigned by production manager
• High school graduate with a good knowledge of basic math and who reads writes and speaks English
• Certification preferred as a food service supervisor with proven knowledge in food receiving, sanitation, preparation, inventory control, staff training and two years of previous supervisory experience in a similar environment
• Must adhere to the parameters necessitated by a frozen/cook-chill production system and train and supervise staff to follow established recipes and other guidelines to the letter
• Should demonstrate leadership trends and work well directing, training and supervising personnel in performance of their duties
• Maintains a sense of balance under the pressure of producing food to meet the tray assembly line deadlines for patient feeding
• Must have knowledge of maintenance, operational procedures, sanitation for mechanical, electrical, steam equipment used to produce food and sanitize equipment in the production/cooking line area
• Works with the production manager in making studies for methods and systems improvement to train and cross utilize staff in production work stations for cost containment through productivity improvement
• Must have a thorough knowledge of federal government grades and quality classifications of meat, poultry, fresh and frozen fruits and vegetables, fish, shellfish, dairy products, and groceries to evaluate their acceptance or rejection utilizing the department's specifications
• Consults with production manager on all operational problems affecting the food service operation requiring disciplinary action, or procedural changes
• Consequence of errors ranges from no harm to serious harm such as incorrect trays to patients, injured employees and broken equipment
• Work involves rotating shifts as early as 5:30 AM to as late as 9:30 PM, required to work weekends and holidays

Shipping & Receiving Shift Lead Resume Examples & Samples

• Coordinate daily orders from Shipping/Receiving Supervisor for the shift
• Communicate status of work requirements with other Shift Leads and Supervisor
• Provide leadership for shift to help in performing their duties
• Assume off-hours emergency response requirements for the shift
• Oversee training of all employees under his/her supervision
• Perform other Shipping & Receiving duties as assigned
• Supervisory experience desired
• Shipping and Receiving experience required
• Bulk Material transfer experience required
• Loading tankers and railcars experience required
• Good knowledge of Shipping and Receiving activities including
• Basic knowledge of Word and Outlook Required

Valet Shift Lead Resume Examples & Samples

• Handles all guest complaints efficiently and takes internal corrective action as necessary
• Completes inspections of public and other Valet designated areas
• Maintains positive interaction with Line-Level staff and assures that fairness is maintained and performance appraisals are completed on time
• Motivates and maintains high employee morale by ongoing development of self managing teams
• Ensures compliance with all safety standard codes
• Adhere to regulatory, departmental and company policies, while being proactive with incidents and issues
• Ensures all Valet functions/job duties are being run to the Harrah's Customer Service Standards
• Ability to coordinate multiple tasks simultaneously
• Ability to implement strategic visions and plans into day-to-dayoperations
• Ability to work with a flexible schedule
• Must perform duties with a sense of urgency
• Excellent oral and written skills
• Must present a professional, clean and "Crisp" appearance
• Record of strong leadership effectiveness
• Ability tolerate second hand smoke
• 1-2 years in a Supervisory role
• Ability to work outside, exposed to both hot and cold climates
• Must be able to operate Manual/Automatic automobiles

Rigline Shift Lead Technician Resume Examples & Samples

• Active supervision of on-shift personnel of varying skillsets
• Facilitate escalation and management of Major Events & critical issues
• Participate in cross team group sessions to set SLA targets
• Delegate tasks to appropriate technicians and skill sets
• Document processes, definitions and support initiatives using Visio, Word, Excel and PowerPoint as applicable
• Work in close cooperation with technical and functional team members
• Create ticket for each email received to ensure tracking occurs
• Actively manage email by delegating to available agents
• Utilize Contact Center Express Supervisor to monitor phone Service Levels, respond appropriately
• Facilitate phone agents end of shift hand off
• Ensure team proactively responds to abandoned calls, as defined by SOPs
• Monitor for dropped issues, or open issues not actively being worked
• Experience managing small teams
• Ability to create, document and rollout cross functional processes
• Broad experience in IT support and Customer service
• Proven interpersonal skills; ability to work productively and professionally with any level of business and technical resources
• Team player who can work in a collaborative environment with excellent communication and time-management skills, while working on multiple tasks/assignments at the same time
• General knowledge of Nabors products and services

Clinical Shift Lead Technologist Resume Examples & Samples

• Serve as a resource for technical issues, compliances, irregularities, conflicts
• Communicate any changes as well as new policies and procedures
• Take sick calls from employees and make necessary staffing changes for coverage, and/or calling in someone to cover, and/or approving OT, with Supervisor being notified
• Walk around all areas of the lab to ensure that
• People are wearing their personal protective clothing/equipment, when necessary
• Working environment is safe at all times
• Lunch/Break times are not being abused
• Company procedures are being followed
• Problems are addressed
• Monitor workload of functional areas, identifying peak and slack periods
• Adhere to the laboratory's goal of zero pendings by 7:00 AM without compromising accuracy of results
• Prepare and submit a daily 7:00 AM Pending Report for the above-mentioned tests
• Monitor when samples are not being delivered constantly, and notify Specimen Delivery to push the work to come down to the lab
• Provides technical oversight of area(s) of responsibility. Serves as a technical resource for problem solving and process improvement to ensure accurate test performance and meets all quality goals
• Devotes time to evaluate workflow and specimen delivery to maintain adequate turnaround time
• Troubleshoots and recommends process improvements, as needed
• Supports, implements, and ensures compliance with all department and company policies and procedures
• Communicate staffing needs in all areas
• Regular interaction with other department managers, and supervisors to keep abreast with what to expect during the shift, especially at night
• Review department pendings
• Enforce company policies; breaks, dress code, parking, smoking, cell phones, code of conduct and harassment
• Enforce laboratory and testing safety guidelines
• Complete Validity investigation by providing outcome to CS Escalation, QS, CS Escalation, Tech Service Validity, Lab Directors, Clinical Shift Managers, and Department Supervisors
• Fill out or complete revised reports and call client, if necessary
• Be the contact person for questions or requests from Client Services or clients
• Follow up with Blue Bag and Nursing Home pendings; verify that the results are out on time
• Follow up with special account requests; e.g., Hackensack, and ensure satisfactory outcome
• Review STAT turn-around-time
• Follow up Mismatch specimens from Processing and complete documentation

Block Plant Shift Lead Resume Examples & Samples

• Execute plant management team’s daily shift production plans
• Assign plant block plant tenders to specific jobs tasks to ensure shift production plan and plant targets are achieved
• Coordinate and adjust work methods to meet work schedules and production targets
• Hold daily job and safety briefings for shift crew
• Set up, operate, adjust and troubleshoot block plant and yard equipment, including: block plant casting, batching, cubing, transfer systems, forklift and wheel loader
• Review work areas and check tools and equipment for defects and safety concerns
• Work with customers, site staff and company employees
• Various administrative duties include safety training, inspections, reports, etc
• Demonstrate equipment and work methods for new employees
• Order block plant supplies and equipment

Front End Shift Lead Resume Examples & Samples

• Assist Store Manager and Assistant Manager with protecting company assets, and implementing and executing all company programs and expectations
• Assisting in keeping the store flowing smoothly and efficiently in order to help increase sales and productivity
• Assist with training of hourly associates, primarily cashiers
• Maintain customer service standards
• Assist Store Manager with cashier schedules
• Manage cashier performance
• Following all company policies and procedures
• Diplomatically handling employee and customer concerns when in charge of the store
• Encouraging a great team environment
• Covering additional duties as assigned
• 1 year of experience in a leader role
• Proven ability to multi-task including adjusting and managing multiple priorities
• Bilingual in English and Spanish a plus
• Ability to work a flexible work schedule
• Self-motivated and ability to work in a team environment
• Availability to work all shifts - occasionally overnight
• 99 Cents Only Stores, LLC operates nearly 400 stores in California, Texas, Arizona, and Nevada, and employs over 16,000 individuals proudly serving their communities! 99 Cents Only Stores, LLC is an Equal Opportunity Employer

Shift Lead Care Manager Resume Examples & Samples

• Engages residents in life skills & other life enrichment activities throughout the day in reminiscence
• Maintains common areas clean and tidy at all times
• Reports all unsafe and hazardous conditions/equipment immediately
• Observes, notes documents in Daily Log any residents changes in eating habits
• Partners with community team to ensure community is in compliance with OSHA requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations
• Promotes and ensures a pleasant dining experience during all meals
• Must be Certified Nursing Assistant certified and Medication Technician certified
• Supervisory experience required
• Must be at least 18 years of age - Medication Management Certified preferred and as required per specific state requirements
• Competent in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications - Ability to make choices, decisions and act in the residents’ best interest - The ability to handle multiple priorities, demonstrate good judgment and decision making skills is essential
• Ability to react and remain calm in difficult situations

Test Lab nd Shift Lead Resume Examples & Samples

• Lead 2nd shift test operations
• Review tasks and assign manpower as needed to provide continuity to meet test schedule demands
• Ensure compliance to safety requirements for self and 2nd shift operators
• Five years experience in a manufacturing environment
• Ability to work in a fast paced environment, handling multiple assignments concurrently
• Ten years experience in a manufacturing environment
• Familiarity with machine controls, data acquisition and test systems
• Experience with wheel and brake build techniques and testing

Service Desk Shift Lead TS / SCI w / Poly Resume Examples & Samples

• Supervises assigned staff, which may include subordinate supervisors, in support of networked and stand-alone computer users and systems
• Directs staff in recognizing, identifying, isolating, and resolving problems with information systems products and services
• Establishes and implements policies and procedures and ensures their conformance with information systems goals and company/customer objectives
• Studies and projects support resource requirements, including personnel, software, equipment, and facilities and makes recommendations to management
• Recommends new hardware and software as needed
• 8-10 years of directly related experience supporting help desk operations, including supervisory experience
• Support the various work shift schedules in a 24x7 mission centric Operations Center
• Effective supervisory skills
• Prior work on large, geographically disperse networks
• Advanced knowledge of desktop operating systems and applications
• Professional certification in one or more specific technologies isrequired, ITIL Foundations, etc

Enterprise Operations Shift Lead / Manager Resume Examples & Samples

• Provides technical, administrative, and operational management of assigned project or tasks, including contract and subcontractor management
• Participates in the development of technical project plans, proposals, reports, and task order and administrative reporting
• Conducts planning and provides recommendations to client on task workload
• Interacts with vendors, other agencies, and other client staff on behalf of the client
• Ensures quality assurance of project deliverables
• Maintains current knowledge of relevant technology as assigned
• Professional certification (PMP) preferred
• Support the 1st or 2nd shift work schedule in a 24x7 mission Operations Center
• Knowledge of ITIL service management processes
• Ability to manage multiple tasks simultaneously
• Experience with ServiceNow or other service desk ticketing tool
• Professional certification in one or more specific technologies is required, depending on job assignment such as firewalls, ITIL Foundations, PMP, etc

Enterprise Operations Shift Lead Resume Examples & Samples

• Supervises assigned staff, including subordinate supervisors
• May also perform high level technical services on assigned tasks
• Attends customer meetings and may serve as primary client liaison
• Coordinates development of deliverables and products
• 8-10 years of related experience, including supervisory experience
• Must possess a TS/SCI polygraph clearance
• Support the 1st shift work schedule in a 24x7 mission Operations Center
• Prior work experience on a large, geographically disperse networks
• Effective management skills
• Effective administrative and organizational skills
• Knowledge of desktop operating systems and applications
• Experience with service desk ticketing tool

Machinist Shift Lead Resume Examples & Samples

• Assign, coordinate, and manage shift personnel
• Set up various CNC Horizontal Milling machines
• Maintain and aid in the operation of machining centers
• Mentor and train, as directed, shift personnel
• Maintain and enforce company policies and procedures on the shift
• Communicate with manager and other shift leads
• Meet production and quality targets established by the manager
• Monitor the quality of parts manufactured on the shift
• Minimum of 2 years experience setting up CNC Horizontal Milling machines
• Minimum 5 years experience as a machinist in a manufacturing environment
• Ability to communicate effectively, both written and verbally in English
• Read and understand prints, drawings, and sketches
• Comfortable with being held accountable for direct reports activities
• Able to use CMM as instructed and interpret outputs
• Good attendance and punctuality history
• Ability to read and understand G code
• Comfort following and giving direction

Restaurant Shift Lead Resume Examples & Samples

• Provides prompt, courteous customer service by greeting and assisting customers, ensuring that every experience will be fast, friendly, and delicious
• Prepared and cooks food items per required menu, and recipe for affiliated store on a timely manner
• Experience should include servicing customer requests, and handling customer effectively
• Maintain Current Food Handler and Food Safety Certification as required by County
• Ability to bend at the waist with some twisting up to one hour of the workday
• Treat every employee and customer with respect

Senior Shift Lead / Retail Resume Examples & Samples

• Maintaining a neat personal appearance in accordance with Company Uniform and Personal Appearance Policy (See Policy HR401)
• Completing DSR and shift analysis reports
• Conducting competitor surveys at the direction of management using personal vehicle*
• Ensure that bank deposits are made daily
• Using suggestive selling techniques
• Ability to delegate duties at the direction of management personnel
• Ability to assume general control of shift at the delegation of management
• Reacting to and reporting customer complaints tactfully and promptly
• Following Company policy and procedure and all laws governing beverage and tobacco sales
• Performing service transactions in accordance with Company policy such as alcoholic beverage and tobacco sales; lottery sales and redemptions; vendor coupon redemptions; Company approved credit card charges, etc
• Following all credit card, money order and check cashing policies
• Following all Company policies related to safety & security and EEO
• Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management
• Preparing required accident/incident reports; immediately reporting such activity to management
• Operating cash register and all point-of-sale equipment efficiently
• Reporting to work on time and when needed; adjusting work schedule as requested by management
• Following policies and procedures established to prevent loss of cash and merchandise due to actions by employees, vendors and customers
• Safeguarding cash and merchandise; follow Company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual
• Following proper cash handling procedures in accordance with Company policy
• Cleaning shelves, drives, dispensers, rest rooms, store interior and other designated areas
• Building and taking down displays
• Pricing, stocking and , rotating and counting merchandise
• Complete required cycle
• A valid drivers license is required to perform banking responsibilities and to conduct competitor surveys. Employees are subject to motor vehicle checks in accordance with Company policy if required to drive for the Company. Reliable transportation and automobile insurance is required
• Maintaining a neat personal appearance in accordance with Company Uniform and Personal Appearance Policy (See Policy HR401-09)
• Assisting with DSR by only preparing shift reports and other reports required by management
• Performing service transactions in accordance with Company policy such as alcoholic beverage and tobacco sales; lottery sales and redemptions; vendor coupon redemptions; Company approved credit card charges,

Shift Lead, Amazon Logistics Resume Examples & Samples

• Demonstrated communication skills (written and verbal)
• Ability to work flexible schedules/shifts/areas
• Lift and move totes up to 49 pounds each
• An awareness and willingness to use OE tools and techniques

Technical Operations Shift Lead Resume Examples & Samples

• Perform real-time monitoring of batch processes, end of day jobs, automated system startup & shutdown of systems
• Detect, solve and escalate Incidents to appropriate support teams around the globe
• Assure proactive alerting of monitored systems and maintain appropriate volume of alarms
• Act as a point of contact for the team managing complex technical incidents
• Assure appropriate team competence level and continual education
• Basic Linux/UNIX skills

Simulator Maintenance Tech Shift Lead Resume Examples & Samples

• Applies advanced knowledge and experience to solve unusually complex or system problems; those that typically are not able to be solved solely by reference to maintenance manuals or similar documents
• Receives limited technical guidance, as required, from supervisors and work is reviewed for specific compliance with accepted practices and work assignments
• Provides technical guidance and mentoring to less proficient technicians including subcontractors
• Provides supervision and instruction to technicians as appropriate
• Interprets and works with computer systems utilizing various and multiple operating systems
• Conduct quality control inspections and inspect maintenance work performed
• Monitors and tracks the repair status of inoperative equipment and documents maintenance activities utilizing the logistics management data base system. Documenting maintenance activities includes but is not limited to: work order generation and updates, repair action documentation, issuing, returning, and adjusting inventory, insuring inventory records are up to date and accurate, and other material control duties as assigned
• Diagnoses malfunctions of computers and associated equipment and performs operability/readiness tests and repair
• Applies fundamental troubleshooting procedures in the maintenance of interfaces and peripheral equipment used with computers
• Interprets mechanical, hydraulic, electrical and electronic schematics and drawings and makes simplified versions
• Provides networking and information systems support on training devices and networks
• Recommends changes based on knowledge and past experience
• Uses knowledge of simulator and aircraft systems to interpret advanced technical data
• Responsible for scheduling personnel, managing labor and material expenditures
• Responsible for activities of direct reports including, but not limited to, attendance/time management, adherence to company policy and procedures, and development of technical and leadership skills
• Attend meetings, manage delivery schedules and coordinate configuration management activities
• Ensures a safe and secure work environment is established and maintained
• Position requires a Technical College Degree or equivalent combination of education and experience
• 5 + years of related experience in the maintenance, troubleshooting, repair, and operation of full flight simulators or an equivalent combination of technical education related to electronics, electromechanical, computer, aviation or simulation technology and/or hands-on related work experience in the maintenance and operation of full flight simulators
• Ability to operate effectively within a team environment
• Must be able to work independently and direct subordinates
• Must be willing to work any shift or day of the week as required
• Ability to read, analyze, and interpret the most complex word and technical documents/diagrams
• Math skills necessary to complete the required tasks
• Highly motivated and self-directed
• Excellent written and verbal communication skills including technical writing and presentation skills
• Shop floor environment
• Will be working in areas with risk of electrical shock from moving mechanical parts driven by hydraulics under high pressure
• Will at times be exposed to the following conditions: extreme heat, airborne particles, loud noises

Tech Ops Shift Lead Resume Examples & Samples

• Drive quick response and resolution of major incidents to the quickest possible service restoration. This includes, but is not limited to
• Technical resource and vendor engagement and escalation
• Incident communication and coordination with technical and customer service resources
• Problem management (ticket creation and escalation)
• Post-incident procedures, including updating ServiceNow with proper documentation, creating executive summaries, and coordinating resources to perform root cause analysis
• Provide leadership and make decisions in an effort to drive the team towards achieving quick resolution
• Oversee resources during shift to ensure adequate coverage and the completion of routine procedures (e.g., batch processing)
• Have knowledge of and identify potential conflicts of events occurring during shift (e.g., changes, upgrades, etc)
• Making recommendations and implementing improvements to existing processes
• Contributing to run books as needed
• Participates in departmental initiatives as needed
• Provide input and maintain shift schedules for resources
• Responsible for resource work assignments during shift
• 1 year of retail and/or customer service experience, preferably in a position requiring leadership abilities Quick question for you
• Proven reliability including promptness and very few absences, and a strong sense of responsibility
• Natural leadership ability including the ability to delegate responsibility and lead the team as needed
• The ability to assist the Store Manager and Assistant Store Manager, as requested, with store operations or special projects
• A strong work presence on the floor, modeling a positive work attitude and habits, and helping other team members succeed
• A detail-oriented mindset and the ability to multi-task
• Self-motivation and the disposition to thrive in a fast-paced, team-oriented environment
• An ability to take full ownership of your responsibilities, and the self-motivation to jump in and provide outstanding service to our customers
• The skill to promote a strong team environment
• Grocery experience would be a plus
• Bilingual English / Spanish abilities will be an asset Quick question for you

Clinical Manager / RN Shift Lead-telemetry Resume Examples & Samples

• Ensures regulatory compliance. Assist with the identification, determination and need for systems, equipment and supplies. Monitors usage, and oversees proper working order of equipment and ensures adequate supplies
• Assesses the quality of patient care delivered. Evaluates needs of patients and families and provides patient and family centered care. Manages complaints and conflicts through to resolution
• Plans, implements, and evaluates patient care based on patient assessment to optimize outcomes and maximize available resources. Monitors, documents and communicates patient condition as appropriate

IOC Shift Intelligence Operations & Requirement Shift Lead-mid-level Resume Examples & Samples

• Demonstrated experience as a staff member at Brigade or higher level, with experience as a primary staff officer, primary staff directorate NCOIC or primary staff directorate warrant officer preferred
• Expert knowledge and experience with intelligence automated systems, especially imagery analysis, signals intelligence and exploitation tools and libraries
• MICCC/ILE, WOAC/WOILE or ALC/SLC

Shift Lead, Logistics Resume Examples & Samples

• Ability to lead provide direction utilizing independent judgment
• Able to work in various temperature conditions
• Push and pull wheeled dollies loaded with products up to 100 pounds during shifts
• Education beyond High School
• Prior experience managing/supervising employees
• Experience with an FC kaizen or Shingi event

Night Shift Lead-building B-th Shift Resume Examples & Samples

• Supervise Manufacturing Employees to ensure a smooth running shift while working alongside / with Employees
• Provide Technical Support to manufacturing cells
• Troubleshoot / monitor manufacturing bottlenecks
• Troubleshoot molding problems and Assembly problems
• Make machine adjustments, including heat, injection pressure, cycle times for wide range of plastic engineering materials, to ensure proper quality and function of parts
• Ability to Set up and adjust assembly equipment, auxiliary equipment and robots to achieve proper assembly, product containment and product packaging
• Work from prints, specifications and shop orders
• Ensure part / material containment measures are implemented
• Conduct Root Cause Analysis of factors affecting overall product quality
• Identify Continuous Improvement ideas associated within daily duties
• Use personal computer, dial / digital calipers, gauges, hand tools, hand / power lift trucks and overhead cranes
• Insure safe working conditions, rules and practices are followed and work with Cell personnel to ensure 5S activities are implemented and are being completed
• Ongoing communication with General Techs
• Review of the previous shift events with the appropriate Manufacturing Manager each morning

Production Shift Lead-rd Shift Resume Examples & Samples

• Foster a successful, accountable Kerry oriented work environment
• Responsible for following all applicable quality and food safety procedures and policies
• Ensure fellow employees, contractors and visitors are following all applicable quality and food safety procedures and policies
• Ensure adherence to proper personal safety regulations, policies and procedures
• Responsible for all required job related documentation
• Must have knowledge of all positions in order to relieve co-workers for breaks
• Will have a firm understanding of Process Improvements and running cost effectively
• Utilize continuous improvement tools to communicate to team and escalate when appropriate
• Understand and update SIC boards
• Will lead pre-shift meetings in supervisors absence
• Communicate effectively with other internal departments - QA, Maintenance, Sanitation
• Regularly handling objects weighing up to 50+ lbs in a frequent basis
• Able to work on third shift from 10pm to 6:20am
• High School graduate or GED required: must be able to communicate in English at a level to facilitate the understanding and terminology of the job
• Previous machine operating experience in food or manufacturing industry required
• Carry out instructions furnished in written, oral, or diagram form.Write routine reports and correspondence
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals (manually or with a calculator)
• Possess basic computer knowledge and be able to learn and operate machinery by a computerized control panel
• Organize and plan ahead to maximize job efficiency
• Problem solve outside of standardized situations

Sales Associate / Shift Lead Resume Examples & Samples

Maintenance technician shift lead resume examples & samples.

• Associates Degree in Robotics or Mechanical Technician
• Minimum four (4) years of maintenance technician experience
• Experience with web processes, die cutting and adhesive applications
• Multi Access servo programming

Restaurant Senior Shift Lead Resume Examples & Samples

• Providing excellent customer service

Shift Lead-la Jolla Village Resume Examples & Samples

• Minimum one year of retail supervisory experience and/or related experience and training
• Cash handling experience and attention to detail
• Dedicated to exceeding the expectations of customers
• Excellent attendance and reliability
• Excellent communication and interpersonal skills
• Effective time management and delegation skills
• Ability to effectively problem solve, using sound judgment
• Demonstrated passion for quality
• Ability to readily adapt to change
• Open to feedback and committed to continuous improvement
• Ability to embrace new information and learn quickly
• This job description captures the position’s essential responsibilities. It is not intended to record all duties and expectations of the position as may be communicated and assigned by the Store Manager and/or Assistant Store Manager, as necessary

Shift Lead-sf Financial District Resume Examples & Samples

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• Ability to interface with different levels of management in a shared retail space
• Demonstrated ability to act in professional manner at all times
• Ability to lift up to 25lbs

SOC Shift Lead Resume Examples & Samples

• Update and maintain the SOPs for Security Operations Center functions
• Develop, maintain, and provide a daily morning brief and an end of day brief to provide current cyber security posture, issuance of directives, cyber events, and compliance status
• Develop, maintain, and provide a weekly brief that captures all of the cyber events with metrics and trends
• Document and track incidents on SharePoint in accordance with the reporting procedure and archive historical CND data
• Submit and track all trouble tickets submitted on behalf of CND internally and to external organizations and ensure that SLAs are being met
• Obtain and maintain accounts from external DOD agencies on NIPRNET, SIPRNET, and JWICS to in order to receive reports from multiple sources to incorporate CND briefs and distribute to stakeholders
• Maintain situational awareness on cyber incidents and activity with the appropriate DOD partners (i.e. CSSP, CYBERCOM, NSA, etc.) via various tools and reporting mechanisms (i.e. NTOC, CENTAUR, CMRS, JIMS, Acropolis) on NIPRNET, SIPRNET, and JWICS
• Review and determine if external reports, orders, and directives are applicable to DSS enclaves and execute response actions as required
• Track and coordinate all tasks, cyber events, external assessments, tickets, and all other applicable actions with the agency’s Cyber Security Service Provider
• Research, identify, and verify new Advanced Persistent Threat Tactics, Technics, and Procedures (TTP) from commercial and government sources and provide recommendations in order to strengthen the overall DSS cyber security posture
• 5 years’ of Cyber Security experience with a Bachelor’s degree in a technical specialty: cyber security, computer science, or similar field (3 years’ with a Master’s). May consider four (4) additional years of relevant experience in lieu of a degree
• Experience with security tools like ArcSight, McAfee HBSS, Cisco or Juniper products
• Experience with incident analysis and response
• IAT-I or II IA Baseline Certification (SEC+ preferred)
• CND Analyst IA Baseline Certification: (CEH, GCIA, GCIH)
• Computing Environment or OS Certificate
• Must possess active/current TS/SCI clearance
• CCNA certification
• ITIL v3 certification
• Experience with NTOC, CENTAUR, CMRS, JIMS, and Acropolis reporting tools
• Experience with TASKORD, FRAGO, and OPORD
• Experience with Advanced Persistent Threat Tactics, Technics, and Procedures
• Excellent verbal and written communications
• Familiar with any of the following: Akamai, Splunk, Cisco, McAfee, SCAP, ACAST, F5
• Lift, bend, reach above the head; kneel; crouch; and or stretch during shifts
• Engage in full manual dexterity in both hands and wrists
• Proficiency with the Microsoft Excel

Related Job Titles

Shift Team Leader Resume Sample

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Work Experience

• Drive the following key metrics: safety, quality, productivity, & customer service
• Measure and communicate performance to department leadership
• Provides leadership in a team environment. Provide direction to all operators/technicians and manage the daily operations to meet established targets
• Monitors production machinery as needed to ensure top performance
• Ensure product quality though accurate and timely completion of action plans to address deficiencies, DHR reviews, and rework
• Ensure accurate and timely SAP & MES transactions by monitoring inventories and addressing discrepancies identified
• Drive problem resolution and is the key contact with outside resources (engineers, quality, tech services, document control, tool room) to ensure success
• Ensure associates are trained in and follows all safety, quality, and operation procedures
• Build and develop teamwork to create a unified organization
• Assist engineers/technicians with project work as required
• Drive continuous improvement efforts by utilizing CI practices (KAS, Blitz’s) and adhering to standard work practices
• Supports PM compliance by working with the PM team to maintain compliance
• Coordinate coverage for vacation, absenteeism, and overtime as required
• Participate actively in shift meeting & ensure that all critical safety & equipment abnormalities are
• Analysis of Tracking tool parameters & provide written reasons for parameters not achieved
• Take necessary actions to bring Operation to operating targets
• Communicate operating targets during the past 24 hour shift to Daily Operation Meeting members
• Follow-up on activities to be completed on the same shift
• People: To monitor and maintain appropriate work standards (E.g. Time keeping / absence / adherence to agreements) to manage and administrate the Team’s working hours in a fair and consistent way. To provide cover for each other to ensure 3 shift cover. Support the Filling STL
• Supports other areas and operations as needed
• When necessary, substitute for associates to provide coverage for meetings, unplanned absence, etc
• Verifies that equipment and surrounding areas are clean/housekeeping performed during the shift
• Promote a ‘leader standard work culture’ in order to provide focused regular communication to align functions and their weekly/monthly goals
• To mentor and coach all Security Officers to ensure team performance is thorough and professional at all times
• Liaise with the building manager, tenants and contractors with regards to building maintenance and H&S issues

Professional Skills

• Supervise planned preventative maintenance, testing, repairs and new installation work covering a wide range of equipment, services, systems and buildings associated with a large hospital
• Comply with all statutory and regulatory requirements, including Health and Safety legislation and in accordance with Health Technical Memorandums (HTM) and Health Building Notifications (HBN)
• Take on role of Authorised Person where required after carrying out necessary training e.g. AP (Boiler & Pressure Systems), AP (Medical Gas), AP (HV/LV), AP (Confined Spaces)
• Assist with the estimating for maintenance and new work when required and to carry out installations for new work or alterations in compliance with applicable regulations
• Excellent communication skills, both written and oral, and excellent customer service skills
• Excellent time management & task prioritisation skills
• Strong trouble-shooting/problem solving skills on manufacturing process equipment

How to write Shift Team Leader Resume

Shift Team Leader role is responsible for manufacturing, government, modeling, reporting, security, training, basic, english, word, sap. To write great resume for shift team leader job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Shift Team Leader Resume

The section contact information is important in your shift team leader resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Shift Team Leader Resume

The section work experience is an essential part of your shift team leader resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous shift team leader responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular shift team leader position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Shift Team Leader resume experience can include:

• Operate / monitor the RERF from the central control room, operate plant and equipment as required by the operational demands of the RERF
• Develops cross-functional process skills
• Proven track record in a manufacturing environment driving operational excellence and proactively managing safety and food safety
• One (1) or more year of experience working in a Finishing or Converting department
• Demonstrated and successful leadership ability in a manufacturing environment, including knowledge of and leadership in manufacturing safety practices
• Good problem-solving kills and a natural coaching style

Education on a Shift Team Leader Resume

Make sure to make education a priority on your shift team leader resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your shift team leader experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Shift Team Leader Resume

When listing skills on your shift team leader resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical shift team leader skills:

• Previous experience in a customer service and front desk role, including organisational skills
• Possess good communication and problem solving skills
• Strong interpersonal, organizational, written and oral communication skills
• Excellent English communication skills-(Written and verbal)
• Strong Computer skills required, SAP and B1 an advantage
• Basic computer skills; such as e-mail, word documents, and proficient using MS Office Suite-WORD, EXCEL, OUTLOOK

List of Typical Experience For a Shift Team Leader Resume

Experience for team leader, rd shift resume.

• The ability to build effective teams to drive effectiveness and capability
• Operate / monitor plant from a Central Control Room, operate plant and equipment as required by the operational demands of the ERF
• Communicate effectively at all levels and produce clear, concise reports
• Provide effective training and monitoring of shift staff
• Maintain compliance with company policies, safety standards, good housekeeping practices, ISO, OSHA, and other government regulations

Experience For Production Shift Team Leader Resume

• Experienced in operating mobile plant desirable
• Interface with Maintenance Coordinators and operations on scheduling priorities
• Prioritize, plan and coordinate the team’s activities in absence of Supervisor
• Housekeeping - lead the team to ensure the workplace is always clean and the working environment is safe at all times
• Ensuring all processes are carried out in line with the company’s Risk Assessments and Method Statements (RAMS)
• Operating the mechanical process lines in accordance with procedures

Experience For Materials Team Leader, nd Shift Resume

• Permitting of works and evaluation of RAMS, safety documents and tool box talks
• Create a safety first culture by establishing a safe working environment, safe working practices and safety conscious behaviours amongst your team
• Suitable assessment and control of risk including maintenance and practice of continually addressing and reviewing any risks in your area
• Accountable for safety across your area; providing appropriate guidance, leadership, accountability and empowerment to your team to create a culture of Safety in this area
• Monitoring of staff ensuring that they meet required standards and comply with cleaning and health and safety procedures
• Lead a team in day-to-day shipping, receiving, or inventory control activities within a medical device distribution center

Experience For Team Leader rd Shift Resume

• Effectively plan and communicate daily volume and assign work to team members. Adjust manpower throughout the day, in conjunction with other leads, to ensure customer orders are processed in a timely manner
• Suspend working area whereby the cleaning is in process to avoid contamination
• Competent in enterprise resource planning system (e.g. SAP), and production planning module and inventory management system
• Provide incident investigation and reporting for all incidents including Safety and Environmental
• Provide on the job training and direction to team members
• Assist in determining reasons for system inaccuracies as they occur and recommend methods to prevent future inventory corruption

Experience For Pathology Team Leader Evening Shift Resume

• Complete daily operational tasks using RF technology
• Be the senior site Associate on nights and weekends responsible for the total site safety and security of our people, equipment and winning brands,
• Be a key member of the operations management team driving the site forward,
• A real grasp of production planning, with knowledge of lean tools and continuous improvement
• Drive the training plan and ensure records are up to date within B1

Experience For Pigmented Shift Team Leader Resume

• Uphold superior quality of the fragrance according to the recipe requirement and instruction
• IOSH Working Safely or equivalent
• Analytical ability and competent problem solver with a practical approach to resolving issues
• Knowledge of current H&S legislation and safe working systems
• Understand the key operating parameters that affect the mill’s ability to achieve Safety, Environmental and Quality objectives
• Secure parts and provide leadership during emergency situations
• Attend daily planning and weekly shutdown meetings when on days
• Provide maintenance coordination activities during peak times
• Completes the First Line Leader (FLL) Onboarding/Proficiency Curriculum

Experience For Team Leader, Engines, st Shift Resume

• Leadership role in ensuring team member relations, efforts, and processes are in place to maximize team member engagement and results
• Troubleshoot areas where regular counts cannot be made in a timely manner. Make recommendations to improve the management and control of inventory
• Investigate inventory discrepancies (wrong quantity, wrong product, and wrong location)
• Analyze weekly inventory adjustments and report findings to upper management
• Analyze productivity and quality reports to achieve established goals
• Report all cycle count data to management for review and publication. Determine accuracy percentages based on lines counted, units counted, and variance cost
• Enforce company rules and regulations in the supervisor’s absence
• Motivate and provide feedback to subordinates in the absence of the supervisor
• Focus on continuous improvement opportunities within the operation

Experience For Team Leader, rd Shift, COS Resume

• Support, coach and audit lean standards
• The ability to develop direct reports
• People: To monitor and maintain appropriate work standards (E.g. Time keeping / absence / adherence to agreements) to manage and administrate the Team’s working hours in a fair and consistent way. To provide cover for each other to ensure 2 shift cover
• Team coaching: To provide team direction and development and training of operators within the Non Pigmented area, to ensure adequate cover and flexibility for all roles (Filling / Mixing etc). Carry out Performance & Development Reviews alongside production managers
• Represent the Company management outside normal office hours
• Supervise and deploy manpower as appropriate to ensure cost effective, safe and efficient operation of all activities on site within all operational procedures and also in emergency situations
• Provide technical supervision and assistance where necessary for Company and contract staff engaged in work at the ERF

Experience For Afternoon Shift Team Leader Resume

• Be aware of and work within the Company Health & Safety, Environmental and Quality Systems
• To initiate proper start up and shut down activities for planned and unplanned shutdowns / start-ups across the RERF
• Produce clear and concise reports
• Supervise and deploy as appropriate, to ensure cost effective, safe and efficient operation of all activities on site within all operational procedures and also in emergency situations
• Provide technical supervision and assistance where necessary for Company and contract staff engaged in work at the RERF
• To provide effective administration and application of safe systems of work, Health and Safety policies and to be aware of, and work within the Company Health & Safety, Environmental and Quality Systems

Experience For LCP Shift Team Leader Resume

• Ensure compliance with all aspects of the site Environmental Permits
• Represent Company management outside normal office hours
• Lead a team of compounders to achieve the set targets for safety, quality and productivity in the production of fragrance, samples, cosmetic ingredients and mint
• Support all safety measures on best practices and raise any concern if violations are made. To train and educate all colleagues on the need to work safely and correctly
• Guide and train new production technician to be competent in the respective work methods and best practices
• Provide effective administration and application of Health and Safety policies & use safe systems of work effectively to ensure the safety of all personnel, contractors and visitors at all times
• Operate / monitor plant from a Central Control Room
• Supervise and deploy manpower as appropriate to ensure cost effective, safe and efficient operation of all activities on site
• To manage the day to day operation of a value stream to deliver agreed operation performance criteria in terms of output, costs, quality, customer service, safety and hygiene

List of Typical Skills For a Shift Team Leader Resume

Skills for team leader, rd shift resume.

• Experience of working within a team as well as lone working
• Experience with problem solving, ideally within manufacturing environment
• Previous experience in a continuous process operation, preferably on steam generating equipment preferably gained through shift working
• Experience leading or supervising a team
• Manufacturing experience including background with leadership of teams
• An experienced Engineer / Technician ideally having completed a recognised Engineering
• Proven working knowledge of MS Office
• Good understanding of fire panels and emergency procedures

Skills For Production Shift Team Leader Resume

• Previous experience in managing incidents and emergency situations
• Previous experience within a paper manufacturing operation
• Three (3) or more years of supervisory experience with responsibility for direct reports within a manufacturing, industrial or military environment
• Has solutions and suggestions that are effective in addressing the problem at hand )
• Previous supervisory experience in a similar environment
• Corporate security experience preferable
• Relevant operational experience
• Lead an operations shift team, to ensure adherence with procedures and effective utilisation of staff
• Self-motivated, flexible and able to prioritise tasks and work without supervision

Skills For Materials Team Leader, nd Shift Resume

• One (1) or more years of experience in a leadership role
• Proven ability to lead teams/perform at a high level
• Demonstrates clear ownership, ambition and pride in the contribution and performance of their teams (Be Proud)
• History of roles that demonstrates successful Team Leadership, Problem Solving, Lean Improvement and business results
• Min 5 years of experience in the same field

Skills For Team Leader rd Shift Resume

• Experience in management and promotion of Health, Safety and Environment
• Self-Motivated with a proven ability to motivate others
• Experience in FMCG operations
• Appraising performance and providing feedback as needed; holding employees accountable in a fair and consistent manner
• Understanding and use of KPI’s relating to the cement manufacturing process
• Ensuring safety compliance, manufacturing excellence, and customer focus are incorporated into the daily activities for the team
• Identifying and correcting unsafe conditions and acts. Recognize positive safety performance as well as individual and team contributions to a safer workplace
• Planning and directing work for all hourly production employees
• Working knowledge of FDA Regulations and ISO Regulations used in Medical Device manufacturing

Skills For Pathology Team Leader Evening Shift Resume

• Acting as a positive change agent for continued development and improvement within a Market Based Management (MBM®) culture
• Understanding of shop floor management techniques to ensure smooth flow of product through the factory
• Willing and able to work any shift based on the needs of the operation
• Willing and able to promote safe work practices
• Willing and able to work shift work which includes days, nights, weekends, holidays and overtime
• Driving team and site performance in both short and medium term time frames,
• Assist in resolving complaints and issues as well as problem solving; communicating issues and results on a daily basis
• Create a safety-first culture by establishing a safe working environment, safe working practices and safety conscious behaviours amongst your team
• Record keeping of consumables consumption’s and planning and recording maintenance activities

Skills For Pigmented Shift Team Leader Resume

• Open and authentic in their interactions with your team, matching actions and words, building trust and support with others (Be Open)
• Thorough understanding of the manufacturing process and product quality
• Lead the Pigmented Production team utilising people, process and assets to meet production volume targets, ensuring Productivity / LPMH targets achieved
• Lead the Non-Pigmented Production team utilising people, process and assets to meet production volume targets, ensuring Productivity / LPMH targets achieved
• Reconcile each count, performing root cause analysis and trending. Track errors and report information to the responsible parties
• Operation of Automated control system & provide ‘hands on’ cover for manufacturing lines

Skills For Team Leader, Engines, st Shift Resume

• Knowledge and understanding of HR policies, Quality systems and HSE requirements
• NVQ 3rd level qualification ideally in Production, Food Science, or Engineering or similar
• Possess an understanding of current environmental and health and safety issues, together with knowledge of Regulatory requirements
• Works collaboratively with immediate and extended teams, building common agendas, aligned objectives and delivery plans (Win Together)
• Creates a clear, stretching target for their team and motivates employees to contribute their best to its achievement (Be Bold)
• Determine with planning the main focus for customer service and to meet production plan
• Curious and confident in challenging the status quo to ensure continuous improvements
• Maintain and repair of the complete range of mechanical / electrical engineering services associated with the Health Care estate
• Ensure that all daily requirements are being met by staff and any projects meet the deadlines given

Skills For Team Leader, rd Shift, COS Resume

• Lead operational and shift maintenance initiatives to achieve maximum asset capability for speed, uptime, and quality
• Communicate verbally with all members within the operational team, outside the team and with contract staff
• Work as part of a team, and to gain cooperation and consensus with the work group in a first line supervisory capacity
• Be able to deal with complex processes and systems
• Focus on Results, Drive Change, Promote Teamwork, Build Trust & Respect, Market & Customer Perspective
• H.S. Diploma/G.E.D. (if hired after 6/1/00) Internal transfers exempted
• Certification as (Lean Practitioner, or Six Sigma Green Belt)
• Worked in Medical device industry

Skills For Afternoon Shift Team Leader Resume

• Salary: £32,937.69 per annum
• Roster: 4 on 4 off (days & nights)
• Hours: average 48 hours per week
• Effectively model the Cedar River Organizational Values, and commitment to leading Cedar River to an injury-free work environment through leadership and role modeling safe behavior and personal attention to and direct involvement in safety activities and maintaining a clean and orderly work environment
• Demonstrated and successful ability to lead and continuously improve team performance in order to work injury-free, provide a quality product, and achieve world class productivity in support of a high performance work system
• Effective oral and written communications skills with proven ability to provide positive and improvement feedback, coaching opportunities, and take corrective measures as appropriate
• Leadership of continuous improvement team initiative with significant results

Skills For LCP Shift Team Leader Resume

• Involvement in Continuous Improvement techniques
• Management of a continuous operation and management of shift teams
• Work well within a small team
• A willingness to embrace change in our drive for continued improvements
• To ensure Operators are fully utilized across the team to meet production requirements

List of Typical Responsibilities For a Shift Team Leader Resume

Responsibilities for team leader, rd shift resume.

• To provide line management for an assigned team; allocating work, managing staffing levels, delivering communications, constructing engagement plans, setting PDPs and ensuring that all attendance, grievance and disciplinary matters are dealt with in accordance with company procedures
• Good communication and organisational skills, able to manage, coach and motivate
• If applicable/qualified, maintains Core 3 skill to relieve or fill-in during emergency staffing situation
• A wealth of experience in a supervisory role
• Valid FLT and 360 Licence desirable
• Recording of general waste throughput and conducting essential machinery checks and maintenance
• Working environment is 24/7 – ability to be on-call as needed and/or required.+

Responsibilities For Production Shift Team Leader Resume

• Walking: Within immediate area and up and down several floors
• Carrying: Periodically tools and equipment
• Leads Training Development Team (TDT) (Department Learning Leader)
• To work closely with the VSM to ensure the team has required capability, competence and attitude to succeed in delivering team or area objectives
• To be a role model to others in embedding and adherence to standards
• To identify, support and lead Continuous Improvement projects driving improvements in efficiency and other line KPIs

Responsibilities For Materials Team Leader, nd Shift Resume

• Co-ordination of the machinery and equipment LV isolation/de-isolations to allow cleaning programmes
• To provide clear communication and be a first point of contact to the team
• Actively support FMOS, lead JTM process and conduct process confirmation tours to ensure all conditions are met to deliver required shift performance at value stream and factory level
• To work within, and be a role model for Mars Policies and Practices and the 5Ps
• Co-ordination of workload and traffic flow to ensure that plant efficiency is maximised and targets met
• Provide shift leadership and coordination with all departments
• Develop work assignments on daily maintenance schedules for shift maintenance personnel
• Distribute job packages, review feedback forms and documentation for completeness and return completed packages to Planners

Responsibilities For Team Leader rd Shift Resume

• Ensure that appropriate feedback and information is gathered on ALL emergency work
• Write work requests as needed
• Physical fit and able to work independently
• Knowledge of production systems, Microsoft office and SAP is an added advantage
• Able to lead a culturally diverse team and be a team player
• Supports and leads efforts at Cedar River that include an injury-free environment through role modeling safe behavior, active involvement in safety activities and maintaining a clean and orderly work environment

Responsibilities For Pathology Team Leader Evening Shift Resume

• Provides coaching and training to team members as needed for technical, behavioral, and individual development opportunities
• Coordinates and leads efforts to support high performance work teams
• Leads, provides guidance, and/or supports teams as needed to achieve small team goals, daily responsibilities, and overall achievement of mill goals
• Manages daily shift operations of #1 paper machine, #2 paper machine, and OCC with a focus on continuous improvement
• Active shift leader, responsible for short-term (shift-to-shift) mill performance and long-term performance of small teams
• Provides feedback, coaching, support and, when necessary, take corrective measures, to ensure all team members have a positive, productive, and safe work environment
• Utilizes Training Development Team (TDT) and Team Scheduler, as appropriate, to develop effective staffing plans and ensure team members’ flow to work as mill needs dictate
• Communicates as needed with team members and mill leadership for resolution of safety, quality, cost, production, and personnel issues

Responsibilities For Pigmented Shift Team Leader Resume

• Communicates and lead the application of facility policies and standards
• If applicable, seamless transition from Core 3 to Shift Team Leader responsibilities in key responsibilities and leadership behaviors
• Active in small team’s formal peer evaluation process
• Coaches safety in others and leads by example
• Understands and meets internal and external customer requirements

Responsibilities For Team Leader, Engines, st Shift Resume

• Develops, maintains, and uses reliable methods for all processes and their improvements
• Assists other team members in the mill as necessary to minimize downtime and maintain quality
• Maintains and develops team relationships
• Positive, upbeat attitude that instills confidence in personal leadership ability
• Noise levels in excess of 90 dB

Responsibilities For Team Leader, rd Shift, COS Resume

• Heat in excess of 100°F occasionally
• Occasionally ascends/descends stairs, ladders and into tanks ,into and onto tanks and other vessels
• To adhere to and ensure compliance of all Safety Standards
• To adhere to and ensure compliance of all Quality Standards
• To drive improvements on 5S score and ensure sustainability
• Leadership and development operation team across Day shift operations

Responsibilities For Afternoon Shift Team Leader Resume

• Safety first approach at all times
• Undertake installation type work as part of new or refurbishment projects or plant replacement programmes
• Management of the Non-Pigmented (Thinners, PRP, Clears & Hardeners) Production teams based on one site
• To support the process tracker and production dashboards
• So anything aligned to automotive, aerospace, materials, packaging, logistics, pharmaceutical, plant, power, chemicals, materials handling or similar fast paced progressive environment
• Dfine a culture of the Britvic Work System
• Customer first approach

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Shift Leader Resume Examples

Introduction.

A shift leader is responsible for overseeing the operations of a team or department during a specific shift. They play a crucial role in ensuring that tasks are completed efficiently, customer satisfaction is maintained, and team members are motivated and supported. If you are applying for a shift leader position, it is important to showcase your leadership skills and relevant experience on your resume . In this blog, we will provide two shift leader resume examples, answer frequently asked questions about shift leader resumes, and offer some tips to help you create an impressive resume .

Address: 123 Main Street, City, State

Phone: (123) 456-7890

Email: [email protected]

Experienced shift leader with a proven track record of effectively leading teams and ensuring smooth operations. Skilled in training and motivating staff members, resolving customer issues, and managing inventory. Strong communication and problem-solving abilities.

• Customer service
• Time management
• Attention to detail

Shift Leader, ABC Store, City, State

September 2017 – Present

• Supervise a team of 10 employees during assigned shifts
• Train new employees on company policies, procedures, and customer service standards
• Resolve customer complaints and ensure their satisfaction
• Manage inventory and monitor stock levels
• Create shift schedules and assign tasks to team members

Sales Associate, XYZ Store, City, State

January 2015 – August 2017

• Assisted customers with product selection and maintained a high level of customer service
• Organized merchandise and stocked shelves
• Handled cash transactions and operated the cash register
• Collaborated with team members to achieve sales targets

Bachelor’s Degree in Business Administration, City University, City, State

Sarah Johnson

Address: 456 Elm Street, City, State

Phone: (987) 654-3210

Dedicated shift leader with a strong background in the retail industry. Proven ability to lead and motivate teams to achieve operational excellence. Skilled in customer service, problem-solving, and inventory management. Strong organizational and communication skills.

• Problem-solving
• Inventory management
• Communication

Shift Leader, DEF Store, City, State

February 2018 – Present

• Oversaw the operations of a team of 15 employees during shifts
• Trained and mentored new hires
• Responsible for cash handling and register reconciliation
• Assisted with inventory management and stock replenishment
• Resolved customer complaints and provided excellent customer service

Sales Associate, GHI Store, City, State

July 2015 – January 2018

• Assisted customers in finding and purchasing products
• Maintained a clean and organized store environment
• Operated the cash register and processed cash and card transactions
• Collaborated with team members to achieve sales goals

Associate’s Degree in Retail Management, City College, City, State

10 FAQs about Shift Leader Resume Examples

1. What should I include in my shift leader resume? – Your resume should include your contact information, a profile summary, skills, relevant experience, and education.

2. How can I stand out as a shift leader candidate? – Highlight your leadership skills, ability to solve problems, and strong customer service orientation.

3. What skills are important for a shift leader position? – Leadership, teamwork, customer service, time management, and attention to detail are important skills for a shift leader.

4. Should I include my high school education on my shift leader resume? – If you have a higher level of education, such as a college degree, it is not necessary to include your high school education.

5. Is it important to quantify my accomplishments in the experience section? – Yes, quantifying your accomplishments, such as the number of employees you supervised or sales targets you achieved, can provide concrete evidence of your skills and accomplishments.

6. Should I include references on my shift leader resume? – It is not necessary to include references on your resume. Instead, you can provide them upon request.

7. How long should my shift leader resume be? – Ideally, your resume should be one to two pages in length, depending on your experience and the level of detail you want to provide.

8. Should I include a cover letter with my shift leader resume? – A cover letter is not mandatory, but it can be beneficial to introduce yourself and express your interest in the position.

9. What formatting should I use for my shift leader resume? – Use clear headings and bullet points to organize your information. Choose a professional font and ensure that your resume is easy to read.

10. Should I tailor my shift leader resume to each job application? – Yes, it is recommended to tailor your resume to highlight the skills and experiences that align with the specific requirements of each job application.

Creating an effective shift leader resume is crucial to stand out in a competitive job market. By showcasing your leadership skills, experience in managing teams, and strong customer service orientation, you can demonstrate your suitability for the role. Using the provided resume examples as a reference, along with the tips provided, you can create a compelling resume that will help you land your desired shift leader position. Remember to tailor your resume to each job application to increase your chances of success.

BuildFreeResume.com has a consumer rating of 4.83 stars on Sitejabber .

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Shift Leader Resume Examples

Writing a great shift leader resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own shift leader resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the shift leader job you're after.

or download as PDF

Essential Components of a Shift Leader Resume

Creating an impactful Shift Leader Resume is pivotal in highlighting your leadership capabilities, professional history, and alignment with the shift leader role. A well-structured resume serves as your initial pitch to prospective employers. It typically includes sections such as contact information, an objective statement, work experience, leadership skills, education and certifications, achievements and awards, and references. Below, we delve into each section, emphasizing their significance and detailing what to include to make your resume shine.

Contact Information

Start your resume with clear and current contact details at the top of the page. This should include your name , phone number , and a professional email address . Consider adding a link to your LinkedIn profile for additional professional insights. If you're open to relocation, mention your current location, but omit personal details like your social security number or marital status.

Objective Statement

An engaging objective statement can immediately capture a hiring manager's attention. Tailor this brief section to the shift leader position, highlighting your leadership aspirations and relevant skills. Showcase how your experience and abilities can contribute to the prospective employer's success. For inspiration, check out these top Shift Leader Resume Objective examples .

Work Experience

The Work Experience section is where you detail your leadership journey. List past roles, focusing on responsibilities and achievements that resonate with shift leader duties. Use quantifiable metrics to illustrate your impact and employ action verbs to convey your proactive approach. If you're new to leadership roles, emphasize transferable skills like communication, problem-solving, and time management.

Leadership Skills

Highlighting your leadership skills is crucial. Demonstrate how you've guided teams, made strategic decisions, and resolved conflicts. Include any leadership training or certifications you've received. Show that you're a leader who serves, empathizes, and sets a positive example. For more on this, explore Shift Leader Skills: Definition and Examples .

Education and Certifications

Detail your educational background and any relevant certifications in the Education and Certifications section. This information validates your preparedness for the shift leader role and shows your commitment to professional development. List your qualifications in reverse chronological order. For additional resources, visit Shift Leader Certifications .

Achievements and Awards

Use the Achievements and Awards section to distinguish yourself from other candidates. Include any accolades or recognitions that underscore your leadership excellence and the positive impact you've had in previous roles. Quantify your successes to provide a clear picture of your capabilities to potential employers.

In the References section, list individuals who can endorse your leadership and professional qualities. Choose references who can offer specific examples of your achievements. You may opt to state " References available upon request " if you prefer not to list contact details immediately. Be ready to provide this information when asked by an employer.

By meticulously crafting each section of your Shift Leader Resume, you'll present a compelling narrative of your leadership abilities and potential value to an organization. Remember to tailor your resume for each application, ensuring it aligns with the specific requirements of the shift leader role you're targeting.

Related Resume Examples

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• Sales Leader
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Transformations That Work

• Michael Mankins
• Patrick Litre

More than a third of large organizations have some type of transformation program underway at any given time, and many launch one major change initiative after another. Though they kick off with a lot of fanfare, most of these efforts fail to deliver. Only 12% produce lasting results, and that figure hasn’t budged in the past two decades, despite everything we’ve learned over the years about how to lead change.

Clearly, businesses need a new model for transformation. In this article the authors present one based on research with dozens of leading companies that have defied the odds, such as Ford, Dell, Amgen, T-Mobile, Adobe, and Virgin Australia. The successful programs, the authors found, employed six critical practices: treating transformation as a continuous process; building it into the company’s operating rhythm; explicitly managing organizational energy; using aspirations, not benchmarks, to set goals; driving change from the middle of the organization out; and tapping significant external capital to fund the effort from the start.

Lessons from companies that are defying the odds

Idea in Brief

The problem.

Although companies frequently engage in transformation initiatives, few are actually transformative. Research indicates that only 12% of major change programs produce lasting results.

Why It Happens

Leaders are increasingly content with incremental improvements. As a result, they experience fewer outright failures but equally fewer real transformations.

The Solution

To deliver, change programs must treat transformation as a continuous process, build it into the company’s operating rhythm, explicitly manage organizational energy, state aspirations rather than set targets, drive change from the middle out, and be funded by serious capital investments.

Nearly every major corporation has embarked on some sort of transformation in recent years. By our estimates, at any given time more than a third of large organizations have a transformation program underway. When asked, roughly 50% of CEOs we’ve interviewed report that their company has undertaken two or more major change efforts within the past five years, with nearly 20% reporting three or more.

• Michael Mankins is a leader in Bain’s Organization and Strategy practices and is a partner based in Austin, Texas. He is a coauthor of Time, Talent, Energy: Overcome Organizational Drag and Unleash Your Team’s Productive Power (Harvard Business Review Press, 2017).
• PL Patrick Litre leads Bain’s Global Transformation and Change practice and is a partner based in Atlanta.

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Germany Signals It Will Resume Funding UN Agency for Palestinians

FILE PHOTO: Displaced Palestinians wait to receive United Nations Relief and Works Agency (UNRWA) aid, amid the ongoing conflict between Israel and the Palestinian Islamist group Hamas, in Rafah, in the southern Gaza Strip, March 7, 2024. REUTERS/Mohammed Salem/File Photo

BERLIN (Reuters) -Germany said on Wednesday it would resume cooperation with the U.N. agency for Palestinian refugees (UNRWA), signalling a resumption of funding that was frozen after Israel accused 12 UNRWA staff of participating in the Hamas-led Oct. 7 attack.

The allegations prompted 16 donor states, including the biggest, the United States, to freeze some $450 million of funds, a blow to UNRWA's operations as it grapples with the humanitarian crisis unleashed by Israel's assault on Gaza.

A review led by former French foreign minister Catherine Colonna into UNRWA's procedures for ensuring adherence to principles of neutrality was published on Monday.

War in Israel and Gaza

In a statement, the German foreign and development ministries urged UNRWA to swiftly implement the report's recommendations, including strengthening its internal audit function and improving external oversight of project management.

"In support of these reforms, the German government will soon continue its cooperation with UNRWA in Gaza, as Australia, Canada, Sweden and Japan, among others, have already done," it said. Germany is UNRWA's second-biggest donor.

The agency employs 32,000 people in the Palestinian territories and nearby countries, including 13,000 in the Gaza Strip, where it is by far the biggest aid agency, running schools and social services for the refugees who make up the majority of Gazans.

Photos You Should See - April 2024

UNRWA communications director Juliette Touma said UNRWA was "so grateful", adding: "Germany has been a very committed donor to the agency."

The review said Israel had yet to provide evidence to support accusations made on the basis of an UNRWA staff list given to it in March that a significant number of UNRWA staff were members of what it called Gaza terrorist groups.

The review found that UNRWA had "a more developed approach" to neutrality than other similar U.N. or aid groups, although "neutrality-related issues persist" such as staff publicly expressing political views.

The United Nations is investigating the accusations against the 12 employees. After these surfaced in January, UNRWA said it had sacked 10 of those named, and that the other two were dead.

Israel stepped up its accusations in March, saying that more than 450 UNRWA employees were fighters in what it termed terrorist groups in Gaza.

Israel's Foreign Ministry spokesperson called Germany's decision "regrettable and disappointing". He said Israel had shared detailed information about "many hundreds" of UNRWA employees who were members of Hamas, the Islamist movement that runs Gaza, and another group, Islamic Jihad.

Accepting the recommendations of the review on Monday, U.N. Secretary-General Antonio Guterres urged all countries to support UNRWA as a "lifeline for Palestine refugees in the region".

UNRWA chief Philippe Lazzarini said on Tuesday that UNRWA currently has enough funding to pay for operations until June.

(Reporting by Andreas RinkeWriting by Andrey Sychev and Tom Perry;Editing by Miranda Murray, Rachel More, Peter Graff, Alexandra Hudson and Kevin Liffey)

Copyright 2024 Thomson Reuters .

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Tags: United Nations , Israel , Middle East , Europe , Germany

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