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  1. PDF A Study on The Impact of The Balanced Scorecard As a Performance

    2.10.2 Balanced Scorecard and Creating Corporate Identity 37 2.10.3 Balanced Scorecard and Compensation 38 2.10.4 Balanced Scorecard and Positive Psychology 38 2.10.5 Balanced Scorecard in Non-Profit Organisations 39 2.10.6 Balanced Scorecard and Motivation 40 2.11 Criticism of the Balanced Scorecard 41 2.11.1 Top-down approach 42

  2. The role of the Balanced Scorecard for improvement of management

    This thesis considers the role of the Balanced Scorecard (BSC) in solving issues faced by management in Japanese companies. During the period when BSC was introduced to Japanese organizations, most recognized the need to change their strategies in order to overcome the recession and to challenge emerging new competitors, When an organization ...

  3. PDF The Balanced Scorecard: Structure and Use in Canadian Companies

    This thesis develops a balanced scorecard model based on the attributes of Kaplan and Norton's Balanced Scorecard (1992, 1996, 2001). The model is then operationalized using a survey that is administered toCMAs (Certified Management Accountants) employed byfor profit, Canadian companies with greater than 51 employees. One

  4. (PDF) Using the balanced scorecard as a performance ...

    Using the balanced scorecard as a. performance management tool in. higher education. Mark Anthony Camilleri. Department of Corporate Communication, Faculty of Media and Knowledge Sciences ...

  5. Successful Balanced Scorecard Implementation Strategies for a

    new to an organization (Pierce & Delbecq, 1977). The preparation, planning, and. implementation of planned change initiatives are the bases of Lewin's change theory. According to Lewin, the three steps of (a) unfreezing, (b) moving (change), and (c) refreezing must be completed to implement a change successfully.

  6. Exploration of the Balanced Scorecard as a Tool for Performance

    Balanced Scorecard, created by Robert S. Kaplan and David P. Norton, was intended to serve organizations by identifying practices that could be measured as precursors to the traditionally measured outcome of financial performance (Kaplan & Norton, 1992/2005). Kaplan and Norton's (1996) original Balanced Scorecard connected corporate

  7. (PDF) Balanced Scorecard: Literature Review and Implementation in

    In summ ary, the objectives of a balanced scorecard are to. (Kaplan, 1996): 1) Clarify and gain consensus about vision and strate gy, 2) Build a strategic. management team, 3) Communicate the ...

  8. An Empirical Framework for Assessing the Balanced Scorecard Impact on

    The paper uses the balanced scorecard (BSC) for organizational performance assessment. The paper proposes a theoretical model that integrates the traditional and digital information systems and human resources engagement with the BSC dimensions for sustainable organizational development. The theoretical model is tested in an empirical study ...

  9. PDF Measuring IT service performance- A balanced scorecard approach

    The balanced scorecard measurement platform was the combination of the original author's design and the company's suggestion. It was designed using ... the thesis aims to study the evaluation of service desk performance. Customers who are mentioned in the report would be B2B customers of company X. This report also

  10. PDF Culture Management Through the Balanced Scorecard: a Case Study

    This research examines the Balanced Scorecard implementation in one organisation and examines the inter-relationship with associated cultural issues. Criteria are ... Structure of thesis. 1 - 7 7. Study value. 1 - 10 Chapter 2 What is a Balanced Scorecard? 2 - 1 1. Outline. 2 - 1 2. The starting point. 2 - 3 3. ...

  11. PDF The Implementation of Balanced Scorecard in a Malaysian Government

    The thesis examines why and how a Malaysian telecommunication company TM, adopted balance scorecard (BSC). The focus lies in the new institutional ... Keywords: balanced scorecard, management accounting change, institutional perspectives, government-linked company, 6

  12. PDF The Impact of Balanced Scorecard on Improving the Performance and

    Publishing, Rome-Italy. 7 No 4 July 2016. want. The inability to identify customers' needs targeted customers is one of the reasons why the strategy fails, and the perspective of balanced scorecard will be ineffective in such situation. Therefore, client perspective of the balanced scorecard, helps towards a success of a business strategy ...

  13. PDF The Practices and Challenges of Balanced Scorecard Design and

    This Thesis entitled "The practices and challenges of balanced scorecard design and implementation at Gambella University is my original work and has not been presented for the award of any diploma or degree in any university and that all sources of materials used for this research have been duly acknowledged. Candidate Name: Signature: Date:

  14. PDF Redesigning the Balanced Scorecard Model: An African Perspective

    How can the balanced scorecard model be adapted to the African context? This PhD thesis from the University of Pretoria explores the challenges and opportunities of redesigning the model to suit the specific needs and realities of African countries. Download the complete pdf to learn more about this innovative research.

  15. Balanced Scorecards: An Experimental Study of the Effects of Linking

    In the early 1990s, Robert Kaplan and David Norton introduced and developed a new performance measurement and management system called the balanced scorecard (BSC). Most studies have found that evaluators tend to ignore or are not willing to use nonfinancial measures. This study attempts to examine whether the explicit linkage between the evaluator's BSC and the subordinate's BSC makes the ...

  16. (PDF) A Balanced Scorecard Framework for Measuring ...

    In the thesis, we propose a balanced scorecard framework for measuring sustainability performance of business organizations. We begin by studying, why the companies should invest in sustainability ...

  17. Balanced scorecards: proposed framework for ...

    Findings. Balanced scorecard is one of the important models for developing and measuring local performance. International experiences under study confirmed that application of the model requires the following: The availability of bureaucratic will at the local level to apply the model, necessity of capacity building of local government units to apply it, introduction of institutional and ...

  18. The use of the Balanced Scorecard as a strategic management tool to

    The Balanced Scorecard (BSC) originated from Kaplan and Norton (1992) as a technique for organisational performance measurement based on four perspectives, viz: financial, internal business processes, customer, as well as innovation and learning perspectives (also referred to as "learning and growth"; Kaplan and Norton, 2006a:54).

  19. PDF Universiti Putra Malaysia Balanced Scorecard As a Performance ...

    GSM 2018 28. BALANCED SCORECARD AS A PERFORMANCE MANAGEMENT SYSTEM IN THE TRANSFORMATION INITIATIVE OF TWO GOVERNMENT-LINKED COMPANIES IN MALAYSIA. Thesis Submitted to the Graduate School of Management, Universiti Putra Malaysia, in Fulfilment of the Requirements for the Degree of Doctor Philosophy. August 2017.

  20. Redesigning the balanced scorecard model : an African perspective

    Thesis (PhD)--University of Pretoria, 2011. en: dc.description.abstract: The Kaplan and Norton's (1992) Balanced Scorecard model was designed for Western countries that operate within a capitalist system. African countries differ from Western developed countries in respect of aspects such as their infrastructure, markets and customers ...

  21. PDF The Balanced Scorecard As a Performance Measurement Tool for The South

    suitability of the Balanced Scorecard (BSC), a Strategic Management Accounting performance measurement and management tool, for addressing the departmental factors hampering delivery ("factors") under the "programme" and develops a conceptual framework to guide any future application of the BSC to the "programme".

  22. PDF Application of the Balanced Scorecard

    ii Bachelor Thesis within Business Administration Title: Application of the Balanced Scorecard in the healthcare department within Jönköping County Council Authors: Gustafsson, Kristin Schöld, Caroline Sihvo, Cecilia Summitt, Sarah Tutor: Börje Boers Date: June, 2009 Subject Terms: Balanced Scorecard, Public sector, Jönköping County Council ...

  23. Dissertations / Theses: 'Balanced scorecard'

    This master's thesis deals with the performance evaluation of the company Slovácké strojírny a.s. and thereafter the implementation of Balanced Scorecard method. The thesis is divided into two parts, methodological and practical. Methodological part defines tools of strategic analysis, financial analysis INFA and Balanced Scorecard components.