user research volunteer

Create an impact together .

Connecting, across the globe, organizations in need of UX services with UX volunteering practitioners.

WEB/APP DESIGN

Create and redesign websites and apps that are engaging and easy to navigate.

USER RESEARCH

Conduct in-depth research to learn about your organization and users to inform our design process.

Create distinctive and consistent branding so your organization can stand out potential clients, supporters, and funders.

Our services don't always include : 
Website/App development, grant writing, social media management, concept creation, onsite funding, or on-site volunteering.

global volunteers

$1,000,000+

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Help us make Google for Education tools better for your school, students and you

Your feedback is important to us.

Whether you use Google products or not, we’d love to hear your feedback. Sign up to participate in our consumer research and influence how our teams improve products millions of people use everyday. If your profile is a fit for one of our upcoming user studies, you’ll be the first to try new offerings or features in products such as Google Classroom, Chromebooks, and more.

Everyone who participates in a volunteer study will get a gift card or a donation to their favorite charity as a token of our thanks.

How does it work?

Tell us a little about yourself by filling out a questionnaire to help us determine if an upcoming research study would be a good fit for you.

Participate

If your profile fits, we’ll send a follow-up questionnaire and details about next steps, including time and research method.

Get rewarded

Enjoy a gift card or a donation to your favorite charity as a token of our thanks. We’ll tell you what the reward will be in advance.

Find out more

What kind of participants are you looking for.

All kinds. You don’t need to be a Google user, computer expert, or technology enthusiast to sign up. Anyone who is over the age of 18 and has ever used the internet in any way can join the program.

How soon will you contact me?

We want to make sure that the studies you participate in are a good fit for you. That’s why we can’t guarantee that everyone who applies will end up participating. If we do contact you, it may not be right away because we will be waiting for a study that’s a good match. We may contact you at any point as long as you remain registered.

If I sign up, will you send me spam or sell my information to other companies?

No. All the information you provide is kept confidential in accordance with the Google Privacy Policy . We only use it to help us find suitable participants for our research studies. We, or an outside agency working on our behalf, would only contact you if we wanted to invite you to participate in a study or needed to clarify some information you provided.

Why does Google collect my personal information such as ethnicity, gender and disabilities?

Google seeks to design inclusive product experiences for everyone. To do this well, it’s important for us to get feedback from everyone. We collect this information to ensure an inclusive and diverse participant pool that is representative of our society. All of these questions are optional and your information is kept confidential in accordance with the Google Privacy Policy .

I signed up, but I’ve decided I don’t want to participate. How do I opt out?

You can opt out at any time by completing the opt-out form .

Participating in a study

What exactly will i be doing in these studies.

Google runs a variety of study types. You may be invited to participate in any of the following studies:

Remote usability study

In these studies, we’ll gather your feedback via a screen-sharing session with a researcher where you may be asked questions or provide feedback about a process or design. You can be almost anywhere in the world, but you’ll need to have a high-speed internet connection.

Giving feedback at a Google office

This works best for people who live close to one of our offices. Typically, you'll meet one-on-one with a Google Researcher who'll ask you some questions about your experiences with our products or technology in general.

To keep everyone safe during COVID-19, please check the invitation from your Google contact for relevant information on entering a Google office.

Long-form study

These studies require a small amount of activity every day for several days or weeks. Google researchers will ask you to respond to questions or take notes based on your experience using a product.

For these studies, we’ll simply send you a survey form to fill out. Please note that we don’t typically offer a gift for participating in a survey.

Thank-you gift

What is a "thank-you gift".

This is Google's way of providing a gift as a way of saying thanks to people who participate in research studies, to help improve our products and experiences.

When will I receive my gift?

If your session is eligible for a thank-you gift, you should receive it three to five business days after completing your session. Please note that not all study participants will receive a thank-you gift.

Your feedback will make it possible for us to continue our mission of building a more helpful Google for everyone – no matter who they are, where they live, or what they want to accomplish.

User research

How to volunteer.

• Localization
• User Research (current)
• Relay Operations
• Onion Services

Where to start

If this is your first time running a User Research session for the Tor Project, we recommend starting with one of these studies. Both can be conducted on a rolling basis and ran remotely.

• Usability Testing Tor Browser Desktop
• Discovery Bridges

After choosing which study to run, open an issue in our GitLab page . Add the title of your research, then select the Usability Testing template option and fill it in. Please remember to update the issue as your research evolves.

Not all of the data collected in our research is disclosed to the public, but our general findings are. To protect our participants' privacy we take care to anonymize their responses and avoid recording our sessions.

If you're already familiar with the Tor Project and user testing, have a look at our current needs for user research and see which study better suits you. Remember to drop us an email telling us about your plans so we can follow and support your research.

As a volunteer we also ask that you read and follow our Code of Conduct , as well our Guidelines for Research .

Why do we run Demographics?

We don't collect personal data in our Demographics , and all questions are optional. We believe it's important to collect basic demographics to help us understand if we are meeting our mission regarding diversity and inclusion. In addition, collecting these demographics is required for specific studies to support human rights.

We don't trick participants. We don't use trick questions in our research. We expect participants to be honest with us, and we must be honest about our questions in return. As a transparent research space our surveys, studies, and reports are all public, and participants are free to view past studies prior to taking part - however they are not advised to do so.

We don't track participants. We care about your privacy and security. If we invite you to participate in a study, we won't track you and any recordings will be erased after the report is complete. We advise volunteers not to record their sessions at all.

Open source for privacy. We use free and open source software to analyze our data, and we recommend our volunteers do the same. We also ask anyone running research not use software hosted by third parties like cloud providers.

Decision-making process. We don't have a single model for decision making. After conducting your research, it's normal to be excited to see your feedback implemented as soon as possible. However all feedback must be discussed internally across the different teams at the Tor Project first. This means that it's often necessary to run the same research more than once to validate your findings, and meet the expectations of the engineers, developers, designers, researchers and others at Tor. Please read our Guidelines to get to know this process more.

• Read the guidelines on how to do user research with Tor .
• Read and follow our Code of Conduct .
• If you don't have one yet, request a Gitlab account .
• Open an issue in the UX Research Repository .
• Subscribe to the UX mailing list .
• Learn more about our users by reading Tor's user personas .
• Back to previous page: User Research - Edit this page

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How & where to find UX design volunteer opportunities

With the rise of remote work, volunteering can take many shapes and forms. So where and how can you find the most suitable opportunities?

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What is UX? Why has it become so important? Could it be a career for you? Learn the answers, and more, with a free 7-lesson video course.

Volunteering is a great way to practice your UX skills , build your portfolio , and do some good in the process.

With the rise of remote work , volunteering can take many shapes and forms. So where and how can you find the most suitable opportunities?

In this guide, we will:

Consider this your ultimate resource for UX volunteering. Ready to put your design skills to good use? Let’s go.

[GET CERTIFIED IN UX]

Where and how to find UX design volunteer opportunities

In this section, we’ll share all the best resources and methods for finding UX volunteering opportunities. 

1. Search volunteering websites

There are countless websites and portals dedicated to matching volunteers with suitable opportunities. It’s usually a simple case of registering as a volunteer and searching for opportunities using certain keywords (e.g. UX/UI design, web design, research) and location criteria. 

Here’s our round-up of the best websites for UX volunteering opportunities.

UX and tech-specific volunteering websites

• Technology Volunteers
• Benefit Design
• Digital Boost
• SkilledUp Life
• Points of Light
• Digital for Good

Generic volunteering websites

• VolunteerMatch
• Reach Volunteering
• Taproot Foundation
• CommuniHelp

Most of these sites offer remote UX opportunities, but it’s worth searching locally, too. Run a Google search for “tech volunteering opportunities” or “UX design volunteer opportunities in [your location]”. 

This should bring up both national or regional volunteering portals and specific opportunities in your location. 

2. Reach out to non-profit organisations directly

Another way to find UX volunteering opportunities is to contact non-profit organisations directly. This is like a speculative job application. 

Start by making a list of causes you care about. Maybe you know of a local charity whose website could do with some UX fixes, or of an upcoming initiative that could use your design skills. If nothing comes to mind, run a search for local charities and go from there. Of course, if you’re looking to volunteer remotely, there’s no need to keep your search local. 

Send an email introducing yourself and your reason for reaching out. For example: “I’ve just completed a UX design course and would love to volunteer my skills. I can help with…” 

Even if your speculative applications don’t lead to any volunteering work right away, it’s a great way to make a connection. It’s likely that the organisation will keep you in mind for any future UX volunteering opportunities—or put you in touch with someone else who could use your skills. 

3. Advertise your services

If you’re active on LinkedIn, why not tell your network that you’re looking for volunteer work? Share a post and set it to “public” for maximum exposure. 

Word-of-mouth referrals are extremely powerful, and your post may reach someone who knows someone with a suitable opportunity. The same goes for any other social networks or communities you’re part of. Put the word out there and see what comes up. 

Not part of any groups? Here are 12 UX communities that are ready to welcome you .

Now you have some tried-and-tested strategies for finding UX volunteering opportunities, let’s consider why you might want to volunteer in the first place. 

[UX DESIGN FUNDAMENTALS COURSE]

5 benefits of volunteering your UX skills

Besides the reward of contributing to a good cause, there are many benefits of volunteering your UX skills. 

1. Work on something you’re passionate about

Volunteering means you can use your skills to contribute to something you’re really passionate about. Your project could focus on anything from saving the bees to helping the elderly.

Whatever area you choose, your time will be valued. Design skills could normally be unaffordable for some volunteer groups. It also feels good to try to solve a social problem and make a difference.

Hiring manager James believes that volunteering signals to employers that you have positive outcomes in mind.

2. Add an interesting project to your portfolio

It’s not selfish to think “what’s in it for me?” when it comes to volunteer work either. Volunteering can advance your career by adding interesting projects to your UX portfolio and help you stand out in the hiring process.

UX expert Krys believes in doing one project for free starting out:

“I’m a big believer in getting paid for your work, but it’s ok to do one project for free when you’re building your portfolio. Choose a charity that deserves and needs your help.”

James recommends doing volunteering over unpaid internships: “I’m not in favour of unpaid internships. In my opinion they are predatory on the labour of people who don’t have a lot of power, organisationally. They are also discriminatory against people who can’t afford to live in a city.”

Junior designer Vesna chose to do voluntary groups for the same reason, saying “I know designers who’ve complained about their unpaid internships with corporations. They see that they’re doing the same work as other paid designers. I don’t think it’s fair.”

“Everyone has a different UX journey. Think about what’s the best option for your career path.”

3. Gain real-world experience

Doing UX outside of the learning environment for the first time brings new and exciting challenges. A voluntary project shows that you know how to deal with them.

The UX process isn’t always smooth. Krys explains:

“The real world is very different from your classes. You are taught in school that UX works a certain way, but when you get into the trenches, it’s different. Having that experience on your resume is incredibly valuable and it will help you as a practitioner.”

After studying UX, Vesna wanted to get more real-life collaboration skills. She explained “you won’t learn that from a book, but you need to do it to be able to talk about it in interviews.”

Vesna advises to “just see if you can get that collaboration experience. Even better if it’s something that’s going to be handed over to development. If you can’t find that, work together with some people to experience what it’s like to work on a team.”

Volunteering helped Vesna to confidently talk about growing her UX skills in interviews.

4. Develop in-demand UX skills

Volunteering gives you an opportunity to develop important soft and hard UX skills. Vesna increased her UX knowledge by designing a health app with a group of developers:

“I tried to follow the full UX process. I did interviews, competitive benchmarking, created personas, sketches, wireframes and prototypes. The greatest thing was that my team actually listened! It was actually a great first real-life UX experience.”

It’s important to closely follow the UX process in volunteer projects. Skipping steps can lead to less than ideal outcomes. Don’t feel pressured into doing any “quick UX” by your group. Tell them that you need to follow the UX process to get results.

Volunteering shows hiring managers like James that:

“you got up to speed with the sector, increased your knowledge, made changes to your processes, and collaborated with subject matter experts.”

5. Grow your network

Volunteering presents a great networking opportunity. Depending on the nature of the work, you might connect with both new and senior designers, as well as other tech professionals such as developers, marketers, and product owners. 

Networking is an important part of breaking into a new field, so making these connections early on is a good first step. 

UX volunteering FAQs (and answers)

Still got questions about volunteering? We’ve enlisted the help of our community experts to answer your UX volunteering FAQs. Here’s who’s on the panel:

Vesna moved from hospitality to UX after studying UX design and building her portfolio through volunteer work.

James O’Brien

James is a UX mentor with over 10 years experience building and managing UX teams. He also has his own consultancy company.

Krys Blackwood

Krys Blackwood has been working in UX for over 20 years. She began her career in Silicon Valley working as both a researcher and designer before moving to NASA where she’s designing the future of mission operations.

Let’s dive in to answer your questions. 

1. Is applying for voluntary work like a job interview?

When Vesna applied for voluntary projects, she found that “they were more interested in my help. I’d already set up the portfolio from the UX Design Institute and showed them that. Getting a volunteer position isn’t that hard.”

2. What expectations should I set before starting a project?

It’s wise to be honest about your availability before agreeing to a project.

Everyone has different schedules on voluntary projects. You might be free to dedicate 40 hours per week or 3 hours on weekends. Be open about it.

Your team could also be spread all over the world, so projects can move at a slower pace. You need to be patient with your group.

Confirm how many hours per week you can work and discuss what you can deliver in the timeframe. James believes that this will help keep the commitment manageable. “It’s also a great portfolio case study to show that you understand how to scope the UX process,” he said.

3. I don’t have the time to volunteer. What else can I do?

Not everyone is in the position to volunteer free time. There are other things you can do to build your portfolio.

Do you have transferable skills from previous roles or university studies? Do you have any experience building software? Sell these skills and experiences in your portfolio too.

James encourages job hunters to

“always remember that your portfolio is a sales brochure – make it work hard for you. The UX industry is full of people with unique and interesting pasts who apply that to their daily practice. Don’t be afraid to sell yourself based on your own past!”

We share more tried-and-tested ways to find projects for your UX portfolio here .

In all, volunteering is a great way to practice your UX skills, gain valuable real-world experience, and add an interesting project to your portfolio. If you’re wondering how to build your UX portfolio from scratch, this step-by-step guide has you covered . 

Are you brand new to the field? Learn more about breaking into UX here

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2 April 2024

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VOLUNTEERING WITH UXMATTERS

There are many opportunities for you to contribute to UXmatters . For example, you could volunteer as an author, editor, graphic designer, Web developer, or in any other way that would let you contribute your special skills.

We always need help with Web development and graphic design.

Thanks for your interest in volunteering with UXmatters!

Editorial Team

The UXmatters Editorial Team is responsible for:

• establishing editorial policies, processes, and guidelines for UXmatters
• developing style guidelines and documenting them in the UXmatters Guidelines for Style and Usage
• publishing content that appeals to our target audience and is consistent with the magazine’s goals and image
• recruiting authors and columnists
• approving writing assignments
• working with authors to develop their article proposals
• contributing ideas for articles or series of articles
• developing new columns
• planning and developing special issues
• overseeing all aspects of planning, editing, and production for issues of UXmatters
• determining what content to publish in each edition
• setting deadlines for the submission of drafts and editing and revision cycles and maintaining the editorial calendar
• the quality and relevance of the information they provide
• structure and flow
• clarity and conciseness
• consistency and readability
• technical accuracy and fairness
• legal and ethical issues
• ensuring article drafts adhere to our submission guidelines, as well as the UXmatters Guidelines for Style and Usage
• accepting or rejecting article proposals and submissions
• reviewing all images and photographs
• providing constructive feedback to authors, graphic designers, and photographers
• checking facts
• researching supplementary background information
• editing copy and articles
• ensuring the consistent and proper use of the English language
• writing titles for articles
• writing captions for figures and tables
• selecting pullquotes for articles
• assigning topic categories for articles
• proofreading

Editors who are responsible for developmental editing must be knowledgeable in one or more aspects of User Experience (UX) in addition to having editorial skills. However, editors who are responsible for copyediting need not have any background in User Experience.

Web Development & Production Team

The responsibilities of the UXmatters Web Development & Production Team include:

• reviewing UX design specifications
• prototyping Web-site functionality
• responsive Web-page templates to design specifications
• all functionality on the UXmatters Web site to design specifications
• standards-compliant HTML5, Less/CSS3, JavaScript, MySQL, and PHP code
• CSS style sheets for the Web site
• print style sheets
• highly performant
• cross-browser compatible
• validating all code to ensure the high quality of the Web-site implementation
• quality standards
• page-layout standards
• search-engine optimization standards
• accessibility standards
• standards for advertisement specifications
• managing the production process
• establishing and tracking production schedules in the editorial calendar
• preparing all content for production by applying the appropriate CSS classes
• flow of copy on Web pages
• placement of images on Web pages
• chunking of copy into sections on Web pages
• placement of pullquotes
• assigning topic categories to all articles
• optimizing all content on the site for search engines
• ensuring all content on the site is accessible
• publishing all issues on the UXmatters Web site on schedule
• tracking advertising in the advertising calendar—including the dates on which ads are posted and should be taken down
• ensuring that advertisements meet specifications and are placed appropriately on Web pages on the site
• backing up all code, Movable Type, and databases
• maintaining an archive of all production-quality content we’ve published on the site
• internal links are working properly
• obsolete URLs redirect visitors to the correct Web pages on our site
• external links to and from other Web sites are current and correct
• errors in the content get corrected
• content is up to date
• parts of multi-part articles are linked to one another
• columns, articles, profiles, and images from our archives are available on the site
• development tools
• Movable Type
• project-management tools
• email accounts—as well as email accounts for contacts by sponsors, authors, volunteers, and readers
• mailing lists
• social networks
• community blogs
• ensuring that no spam appears in comments or on mailing lists or blogs

Marketing & Communications Team

The UXmatters Marketing & Communications Team is responsible for:

• planning and implementing marketing and communications programs that promote UXmatters and its products and services through social networking, advertising, and collateral materials
• communicating the value of UXmatters to the UX community
• communicating the value of User Experience to the business and software development communities
• writing copy for the UXmatters Web site and email newsletters, social-media posts, community blogs, presentations, brochures, press releases, brochures, and advertisements
• monitoring and moderating comments, social networks, and community blogs
• publishing the UXmatters email newsletter to promote new content on the UXmatters Web site
• promoting newly published UXmatters content on social networks
• publishing excerpts from UXmatters content on social media and community blogs
• analyzing the effectiveness of social networking, advertising, collateral, and other communications programs
• representing UXmatters and giving presentations at conferences
• conducting competitive analyses
• maintaining mailing lists
• creating a brand strategy for UXmatters and our columns
• developing branding for UXmatters and our columns, including designing logos and creating names and taglines for columns
• creating visuals that promote the magazine’s brand image and appeal to our target audience, including infographics
• establishing standards for graphic images, illustrations, infographics, charts, graphs, and photographs
• coordinating photo coverage for interviews and conference reviews
• setting deadlines for graphic designers and photographers in the editorial calendar
• creating graphic images, illustrations, charts, graphs, and photographs for articles, presentations, brochures, and advertisements
• photographing authors, events, conferences, interview subjects, products, and images for articles, presentations, brochures, and advertisements
• reviewing all graphic images, illustrations, charts, graphs, and photographs to ensure they conform to standards
• preparing graphic images, illustrations, charts, graphs, and photographs for production
• designing presentations, brochures, and advertisements
• all marketing and communications copy
• presentations
• original artwork for all infographics, graphic images, illustrations, charts, graphs, photographs, brochures, and advertisements
• developing a media kit
• managing media relations
• developing and implementing a public-relations program for UXmatters
• writing press releases
• encouraging bloggers, Web directories, and other Web sites to provide information about and links to UXmatters
• writing blog posts, making comments, and posting announcements on UX blogs and the discussions boards and mailing lists of UX organizations
• responding to comments, as well as requests for information and feedback UXmatters receives via email

Business-Development Team

The responsibilities of the UXmatters Business-Development Team include:

• envisioning, analyzing, and developing the UXmatters business model
• managing product-development budgets
• defining product- and customer-requirements for new products and services
• determining the scope and functionality of new products and services
• successfully taking new products and services from concept to market
• establishing pricing for products and services
• soliciting and managing customer feedback
• developing leads to prospective customers
• analyzing sales data, projecting trends, and meeting sales targets
• developing and maintaining good relationships with key customers
• managing customer accounts and maintaining customer records
• keeping accounts of sales of products and services
• ensuring the UXmatters Web site generates advertising revenues
• developing and implementing an advertising sales strategy for UXmatters
• setting prices for advertising
• acquiring new advertising sales accounts
• developing and maintaining good relationships with sponsors and advertisers
• selling advertising space and sponsored Tweets
• preparing advertising contracts for sponsors
• negotiating agreements with advertisers
• managing advertising sales accounts and maintaining records
• analyzing advertising sales data, projecting trends, and meeting sales targets
• maintaining an advertising calendar
• negotiating free services in exchange for an acknowledgment on our Web site
• handling business administration, bookkeeping, and accounting
• preparing budgets
• approving purchases

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• Designing for the User: How Form Insights Shape UX Design Decisions

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User Experience Researcher Save to Favorites

Organization: clearviction.

Job Title: User Experience Researcher

Organization: Clearviction

Location: Remote, North American candidates preferred.

Duration: 6+ Months

About the Role:

As a Volunteer User Experience Researcher, you will work closely with our team to conduct user research studies and provide insights into the usability of our products and services. You will be responsible for designing, conducting, and analyzing usability testing sessions and providing recommendations for improvement. This is an exciting opportunity for someone passionate about user research and wanting to make a difference in the world.

Responsibilities:

• Conduct user research studies to understand user needs, behaviors, and motivations
• Design, conduct, and analyze usability testing sessions
• Develop research protocols and test plans to ensure accurate data collection
• Collect and analyze user feedback to identify areas for improvement
• Provide recommendations for improving the usability of our products and services
• Collaborate with cross-functional teams to ensure that user research is integrated into product development
• Communicate findings and recommendations to stakeholders in a clear and concise manner
• Attend weekly plenary and bi-weekly team meetings

Preferred Qualifications:

• Experience conducting moderated and unmoderated usability testing sessions and analyzing data
• Familiarity with UserTesting.com is a plus

Key Attributes for Success:

• Strong problem-solving skills and ability to think creatively
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Passion for user research and a desire to make a positive impact on the world

What’s in it for You:

• Gain valuable experience in user research and usability testing
• Work on meaningful projects that make a difference in the world
• Collaborate with a passionate team of professionals
• Receive training and guidance from experienced researchers
• Build your portfolio and enhance your resume
• Make a difference in the lives of people who use our products and services

To learn more about our team and our work, visit us at our website.

To apply directly, complete this form. Or type this link into your browser: https://airtable.com/appeuAY5bNjitCvHs/shrxijhXBMlzrnaeX

1 More opportunity with CLEARVICTION

About clearviction.

107 Spring Street, SEATTLE, WA 98109, US

Mission Statement

Clearviction provides tools and guidance to help people with criminal convictions clear their records and begin a path to a fresh start.

Description

We are a cross-disciplinary remote crew of around 30ppl creating software in a modified agile structure. To apply to a position at our organization, paste this link in your search bar and fill out the accompanying form: https://airtable.com/appeuAY5bNjitCvHs/shrxijhXBMlzrnaeX

CAUSE AREAS

This is a Virtual Opportunity with no fixed address.

DATE POSTED

December 28, 2023

• Conflict Resolution

REQUIREMENTS

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Clearviction has 2 more opportunities, please check them out..

User Research

User Research is about understanding “the actual experience of people”

Why user research

User research is essential to delivering effective services that meet the needs of the people you serve. People come from diverse backgrounds and experiences, so it's crucial to know their stories for effective service delivery. USDR utilizes agile, data-driven user research methodologies to gather and tell these stories, helping to improve resources and services for the people who need them most, including government partners.

If you've ever built a website or stood up a service that didn't connect or work for your target audience as well as you thought it would, you might benefit from user research. By understanding the needs, experiences, and perspectives of the people you serve through user research, you can create resources that better meet their needs and improve the effectiveness of your services.

User research can help make sure the services better meet the needs of your community.

We can help

Identify usability issues and gather feedback on how to improve services, gather insights into how residents discover, think about, and use government services, better understand resident needs, motivations, and experience across the lifecycle of services, uncover actionable insights for service improvement, collaborate with governments to co-create and design services that meet user needs, selected case studies.

There is a rising interest in government agencies to conduct user research in order to understand the needs of their constituents. With this human-centered mindset, many agencies are building up their internal research capacity and looking for ways to institutionalize research best practices into policy and legislation.

It is critical in user research to compensate research participants for their time, effort, and insights — especially when conducting research with vulnerable populations from marginalized communities. Government officials are navigating complex rules and regulations in order to secure the necessary funds and provide incentives to participants. Here, USDR outlines multiple ways government officials are navigating complex rules and regulations in order to secure the necessary funds and provide incentives to participants.

Before undertaking updates to its unemployment compensation website, the Pennsylvania Department of Labor and Industry engaged USDR to better understand the claimant user experience and propose design recommendations.

The USDR team conducted quantitative and qualitative user research, including approximately 2,600 website survey responses and 4,500 call center calls, and in-depth interviews with 10 individual claimants. USDR’s final report, Unemployment Claimant Research Findings Report , shares actionable insights and proposes recommendations for how Pennsylvania can use user-centered design to improve its website. The team also developed Plain Language Guidelines and example wireframes .

Many of USDR’s recommendations were implemented immediately, without significant investment.

The Boston City Council set out to change passed an ordinance in 2020 to ensure gender inclusivity in all City-issued forms, documents, and certificates. As a part of this initiative, The Mayor’s Office of LGBTQ+ Advancement , The Department of Innovation and Technology , and The Registry Department came together to make the marriage registration process for LGBTQ+ people more equitable. (Read the Beeck Center for Social Impact and Innovation at Georgetown University’s article on how these departments are collaborating to improve Boston’s gender-based data collection practices.)

Their human-centered approach included:

• Focus group studies with Boston’s transgender and gender non-conforming constituents (see City of Boston’s report )
• Process mapping of the marriage registration process
• Qualitative research with Boston’s LGBTQ+ community members

The City of Boston reached out to USDR to conduct user research and better understand the lived experience of LGBTQ+ people as they submit online applications and then visit City Hall to register their marriage.

"USDR's support and expertise transformed our final design for our Twilio Flex integration for the National Human Trafficking Hotline, which Polaris operates. They took the time to learn and really understand our process and our goals. Their support led to well-thought-out, consistent designs, and valuable recommendations, resulting in significant improvements in key metrics upon launch. The entire team of volunteers we worked with were excellent and generous with their time and knowledge.”

Meet the team

“We are honored to see so many dedicated technologists step up to work on behalf of New York City. With technology products that work to combat hate crimes, lower language barriers, and drive digital equity , the work [...] will have a lasting impact on improving New Yorkers’ lives.”

“USDR has provided smart, informed, and fast help for a variety of issues. They are an invaluable resource to governments at a critical time.”

“Volunteers from USDR have not only helped bring incredible expertise and extra hands to us in a great time of need, they’ve provided critical-thinking skills at a time when our team is working long hours and experiencing burnout .”

“USDR has been an invaluable source of talent, helping our office move at the ‘speed of need’ ... I would recommend any agency consider partnering with them to add team capacity and leverage unique skill sets in these trying times.”

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UX Research Cheat Sheet

February 12, 2017 2017-02-12

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User-experience research methods are great at producing data and insights, while ongoing activities help get the right things done. Alongside R&D, ongoing UX activities can make everyone’s efforts more effective and valuable. At every stage in the design process, different UX methods can keep product-development efforts on the right track, in agreement with true user needs and not imaginary ones.

In This Article:

When to conduct user research.

One of the questions we get the most is, “When should I do user research on my project?” There are three different answers:

• Do user research at whatever stage you’re in right now . The earlier the research, the more impact the findings will have on your product, and by definition, the earliest you can do something on your current project (absent a time machine) is today.
• Do user research at all the stages . As we show below, there’s something useful to learn in every single stage of any reasonable project plan, and each research step will increase the value of your product by more than the cost of the research.
• Do most user research early in the project (when it’ll have the most impact), but conserve some budget for a smaller amount of supplementary research later in the project. This advice applies in the common case that you can’t get budget for all the research steps that would be useful.

The chart below describes UX methods and activities available in various project stages.

Each project is different, so the stages are not always neatly compartmentalized. The end of one cycle is the beginning of the next.

The important thing is not to execute a giant list of activities in rigid order, but to start somewhere and learn more and more as you go along.

When deciding where to start or what to focus on first, use some of these top UX methods. Some methods may be more appropriate than others, depending on time constraints, system maturity, type of product or service, and the current top concerns. It’s a good idea to use different or alternating methods each product cycle because they are aimed at different goals and types of insight. The chart below shows how often UX practitioners reported engaging in these methods in our survey on UX careers.

If you can do only one activity and aim to improve an existing system, do qualitative (think-aloud) usability testing , which is the most effective method to improve usability . If you are unable to test with users, analyze as much user data as you can. Data (obtained, for instance, from call logs, searches, or analytics) is not a great substitute for people, however, because data usually tells you what , but you often need to know why . So use the questions your data brings up to continue to push for usability testing.

The discovery stage is when you try to illuminate what you don’t know and better understand what people need. It’s especially important to do discovery activities before making a new product or feature, so you can find out whether it makes sense to do the project at all .

An important goal at this stage is to validate and discard assumptions, and then bring the data and insights to the team. Ideally this research should be done before effort is wasted on building the wrong things or on building things for the wrong people, but it can also be used to get back on track when you’re working with an existing product or service.

Good things to do during discovery:

• Conduct field studies and interview users : Go where the users are, watch, ask, and listen. Observe people in context interacting with the system or solving the problems you’re trying to provide solutions for.
• Run diary studies to understand your users’ information needs and behaviors.
• Interview stakeholders to gather and understand business requirements and constraints.
• Interview sales, support, and training staff. What are the most frequent problems and questions they hear from users? What are the worst problems people have? What makes people angry?
• Listen to sales and support calls. What do people ask about? What do they have problems understanding? How do the sales and support staff explain and help? What is the vocabulary mismatch between users and staff?
• Do competitive testing . Find the strengths and weaknesses in your competitors’ products. Discover what users like best.

Exploration methods are for understanding the problem space and design scope and addressing user needs appropriately.

• Compare features against competitors.
• Do design reviews.
• Use research to build user personas and write user stories.
• Analyze user tasks to find ways to save people time and effort.
• Show stakeholders the user journey and where the risky areas are for losing customers along the way. Decide together what an ideal user journey would look like.
• Explore design possibilities by imagining many different approaches, brainstorming, and testing the best ideas in order to identify best-of-breed design components to retain.
• Obtain feedback on early-stage task flows by walking through designs with stakeholders and subject-matter experts. Ask for written reactions and questions (silent brainstorming), to avoid groupthink and to enable people who might not speak up in a group to tell you what concerns them.
• Iterate designs by testing paper prototypes with target users, and then test interactive prototypes by watching people use them. Don’t gather opinions. Instead, note how well designs work to help people complete tasks and avoid errors. Let people show you where the problem areas are, then redesign and test again.
• Use card sorting to find out how people group your information, to help inform your navigation and information organization scheme.

Testing and validation methods are for checking designs during development and beyond, to make sure systems work well for the people who use them.

• Do qualitative usability testing . Test early and often with a diverse range of people, alone and in groups. Conduct an accessibility evaluation to ensure universal access.
• Ask people to self-report their interactions and any interesting incidents while using the system over time, for example with diary studies .
• Audit training classes and note the topics, questions people ask, and answers given. Test instructions and help systems.
• Talk with user groups.
• Staff social-media accounts and talk with users online. Monitor social media for kudos and complaints.
• Analyze user-forum posts. User forums are sources for important questions to address and answers that solve problems. Bring that learning back to the design and development team.
• Do benchmark testing: If you’re planning a major redesign or measuring improvement, test to determine time on task, task completion, and error rates of your current system, so you can gauge progress over time.

Listen throughout the research and design cycle to help understand existing problems and to look for new issues. Analyze gathered data and monitor incoming information for patterns and trends.

• Survey customers and prospective users.
• Monitor analytics and metrics to discover trends and anomalies and to gauge your progress.
• Analyze search queries: What do people look for and what do they call it? Search logs are often overlooked, but they contain important information.
• Make it easy to send in comments, bug reports, and questions. Analyze incoming feedback channels periodically for top usability issues and trouble areas. Look for clues about what people can’t find, their misunderstandings, and any unintended effects.
• Collect frequently asked questions and try to solve the problems they represent.
• Run booths at conferences that your customers and users attend so that they can volunteer information and talk with you directly.
• Give talks and demos: capture questions and concerns.

Ongoing and strategic activities can help you get ahead of problems and make systemic improvements.

• Find allies . It takes a coordinated effort to achieve design improvement. You’ll need collaborators and champions.
• Talk with experts . Learn from others’ successes and mistakes. Get advice from people with more experience.
• Follow ethical guidelines . The UXPA Code of Professional Conduct is a good starting point.
• Involve stakeholders . Don’t just ask for opinions; get people onboard and contributing, even in small ways. Share your findings, invite them to observe and take notes during research sessions.
• Hunt for data sources . Be a UX detective. Who has the information you need, and how can you gather it?
• Determine UX metrics. Find ways to measure how well the system is working for its users.
• Follow Tog's principles of interaction design .
• Use evidence-based design guidelines , especially when you can’t conduct your own research. Usability heuristics are high-level principles to follow.
• Design for universal access . Accessibility can’t be tacked onto the end or tested in during QA. Access is becoming a legal imperative, and expert help is available. Accessibility improvements make systems easier for everyone.
• Give users control . Provide the controls people need. Choice but not infinite choice.
• Prevent errors . Whenever an error occurs, consider how it might be eliminated through design change. What may appear to be user errors are often system-design faults. Prevent errors by understanding how they occur and design to lessen their impact.
• Improve error messages . For remaining errors, don’t just report system state. Say what happened from a user standpoint and explain what to do in terms that are easy for users to understand.
• Provide helpful defaults . Be prescriptive with the default settings, because many people expect you to make the hard choices for them. Allow users to change the ones they might need or want to change.
• Check for inconsistencies . Work-alike is important for learnability. People tend to interpret differences as meaningful, so make use of that in your design intentionally rather than introducing arbitrary differences. Adhere to the principle of least astonishment . Meet expectations instead.
• Map features to needs . User research can be tied to features to show where requirements come from. Such a mapping can help preserve design rationale for the next round or the next team.
• When designing software, ensure that installation and updating is easy . Make installation quick and unobtrusive. Allow people to control updating if they want to.
• When designing devices, plan for repair and recycling . Sustainability and reuse are more important than ever. Design for conservation.
• Avoid waste . Reduce and eliminate nonessential packaging and disposable parts. Avoid wasting people’s time, also. Streamline.
• Consider system usability in different cultural contexts . You are not your user. Plan how to ensure that your systems work for people in other countries . Translation is only part of the challenge.
• Look for perverse incentives . Perverse incentives lead to negative unintended consequences. How can people game the system or exploit it? How might you be able to address that? Consider how a malicious user might use the system in unintended ways or to harm others.
• Consider social implications . How will the system be used in groups of people, by groups of people, or against groups of people? Which problems could emerge from that group activity?
• Protect personal information . Personal information is like money. You can spend it unwisely only once. Many want to rob the bank. Plan how to keep personal information secure over time. Avoid collecting information that isn’t required, and destroy older data routinely.
• Keep data safe . Limit access to both research data and the data entrusted to the company by customers. Advocate for encryption of data at rest and secure transport. A data breach is a terrible user experience.
• Deliver both good and bad news . It’s human nature to be reluctant to tell people what they don’t want to hear, but it’s essential that UX raise the tough issues. The future of the product, or even the company, may depend on decisionmakers knowing what you know or suspect.
• Track usability over time . Use indicators such as number and types of support issues, error rates and task completion in usability testing, and customer satisfaction ratings, to show the effectiveness of design improvements.
• Include diverse users . People can be very different culturally and physically. They also have a range of abilities and language skills. Personas are not enough to prevent serious problems, so be sure your testing includes as wide a variety of people as you can.
• Track usability bugs . If usability bugs don’t have a place in the bug database, start your own database to track important issues.
• Pay attention to user sentiment . Social media is a great place for monitoring user problems, successes, frustrations, and word-of-mouth advertising. When competitors emerge, social media posts may be the first indication.
• Reduce the need for training . Training is often a workaround for difficult user interfaces, and it’s expensive. Use training and help topics to look for areas ripe for design changes.
• Communicate future directions . Customers and users depend on what they are able to do and what they know how to do with the products and services they use. Change can be good, even when disruptive, but surprise changes are often poorly received because they can break things that people are already doing. Whenever possible, ask, tell, test with, and listen to the customers and users you have. Consult with them rather than just announcing changes. Discuss major changes early, so what you hear can help you do a better job, and what they hear can help them prepare for the changes needed.
• Recruit people for future research and testing . Actively encourage people to join your pool of volunteer testers. Offer incentives for participation and make signing up easy to do via your website, your newsletter, and other points of contact.

Use this cheat-sheet to choose appropriate UX methods and activities for your projects and to get the most out of those efforts. It’s not necessary to do everything on every project, but it’s often helpful to use a mix of methods and tend to some ongoing needs during each iteration.

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• Home: Explore careers

User researcher

Alternative titles for this job include.

User researchers collect, analyse and test data to design websites, software and applications based on user needs.

Average salary (a year)

£24,000 Starter

£40,000 Experienced

Typical hours (a week)

37 to 39 a week

You could work

evenings occasionally

How to become

How to become a user researcher.

You can get into this job through:

• a university course
• applying directly
• a graduate training scheme

You can do a foundation degree, higher national diploma or degree in:

• human computer interaction (HCI)
• digital marketing
• product design
• graphic design

Entry requirements

You'll usually need:

• 1 or 2 A levels, or equivalent, for a foundation degree or higher national diploma
• 2 to 3 A levels, or equivalent, for a degree

More Information

• equivalent entry requirements
• student finance for fees and living costs
• university courses and entry requirements

Volunteering

You can volunteer at user research sessions to get some experience. This will be useful, especially if you do not have a degree.

You can also get involved in the online user experience (UX) community and find a mentor to help you.

Direct Application

You can apply directly to user research or digital design companies, or go through a specialist agency.

To apply, you'll need experience in:

• user-centred design practices
• running user research sessions in person and online
• different user research methods
• presenting user research findings in different formats

Other Routes

You could apply for a place on a user research or marketing company's graduate training scheme if you have a degree, for example in digital marketing or product design.

Career tips

It will be useful if you have experience of working in agile project development.

You can find further information on what a user researcher does at the Government Digital Service .

It will also help if you have a portfolio to show examples of your work to employers.

Further information

You can find out more about working as a user researcher from the User Experience Professionals' Association and techskills .

What it takes

Skills and knowledge.

You'll need:

• to be thorough and pay attention to detail
• knowledge of English language
• maths knowledge
• analytical thinking skills
• the ability to use your initiative
• the ability to work well with others
• to be flexible and open to change
• excellent verbal communication skills
• to be able to use a computer and the main software packages competently

What you’ll do

What you'll do, day-to-day tasks.

On a daily basis you could:

• plan and design user research testing sessions
• recruit users for testing sessions and carry out research
• get an understanding of users' needs, motivations and any problems with a service or product
• use research results to identify new product and design ideas
• work as part of a large product development team
• help colleagues understand user behaviours
• present user insights to project stakeholders at all levels

Working environment

You could work in an office, at a client's business or from home.

Career path and progression

With experience you could move into a management role and supervise a team of user researchers. You could also work on larger, more complicated projects as a head of user experience or research.

You could become a business analyst, or product or service designer.

Current opportunities

Apprenticeships in england.

We can't find any apprenticeship vacancies in England for a user researcher right now.

The Find an apprenticeship service can help you with your search, send alerts when new apprenticeships become available and has advice on how to apply.

Courses In England

Web page: user experience and user interface (ux/ui) - level 3 certificate.

• Provider: NOTTINGHAMSHIRE COUNTY COUNCIL
• Start date: 25 March 2024
• Location: Not known

UI UX Design

• Provider: NEW CITY COLLEGE
• Start date: 24 September 2024
• Location: HACKNEY

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5 ways to conduct user research with an open source mindset

Image by Mapbox Uncharted ERG,  CC-BY 3.0 US

There are common beliefs about user experiences—the best ones are user-centered, iterative, and intuitive. When user experience (UX) research is conducted, user stories about these experiences are collected—but the research methods chosen inform user experiences, too.

So, what makes for an engaging research experience, and how can methods evolve alongside products to better connect with users?

Red Hat's User Experience Design (UXD) research team  has the answer: a community-centered, open source mindset. 

As a UX writer on Red Hat's UXD team, I create new design documentation, empower team voices, and share Red Hat's open source story. My passion lies in using content to connect and inspire others. On our Twitter and Medium channels, we share thought leadership about UX writing, research, development, and design, all to amplify and grow our open source community. This community is at the heart of what we do. So when I learned how the research team centers community throughout their user testing, I leaped at the chance to tell their story.

Approaching research with an open source mindset

Red Hat's UXD team creates in the open, and this ideology applies to their research, too. Thinking the open source way involves adopting a community-first and community-driven frame of mind. New ideas can come from anywhere, and an open source mindset embraces these varied voices and perspectives.

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Structuring research with an open source mindset means each research technique should be driven by two angles—we don't just want to learn about our users; we want to learn from them, too.

To satisfy both of these user-focused objectives, we make research decisions backed by other voices, not just our own. By sourcing input from beyond our team, we design research experiences that are truly tailored to the communities we serve.

Guiding questions help us streamline this process. Some questions the team's researchers use to develop their methods include:

• Does this method amplify user voices?
• Are we facilitating open communication with our users?
• Does this method build a meaningful connection with our user base?
• What kind of experience does this technique build? Is it memorable? Engaging?

Notice a trend? Each question hinges on community.

Building research experiences like user experiences

Researchers approach their UX research as a user experience, too. We want our research sessions to have the same qualities as our user interfaces:

• User-centered

Research offers in-depth engagement with our user base, so it's important to tailor our techniques to that community. When we conduct user research, we learn more about how our users engage with our products and use that knowledge to improve them. We can use that same process to shape future research sessions.

Open source, user-centered research—sounds great. But how can we actually achieve it?

Let's take a look at five collaborative techniques we use to design more immersive user research experiences the open source way.

Evolve research methods to build engaging experiences and strong connections

Tailor research methods to the target audience, with a goal to create a connective experience. The tools at our disposal vary largely depending on our venue (in-person vs. virtual), so this approach lets us get creative.

• Add dimension : Are you conducting a survey? Consider appealing your users' senses offscreen. We've expanded our research to the third dimension using strings, LEGOs, and card diagrams to collect data in more tactile ways.
• Streamline : Are your research methods efficient and time-conscious? There's only one way to find out. Follow up with users about their experience post-session. If they say a survey or form was cumbersome, consider condensing your longer questions into smaller, more digestible ones.
• Simplify : Use what you know about your user base to customize your techniques. A busy community working in enterprise IT, for example, might only have time to fill out a brief form. Structure your methods so that they're navigable and intuitive for your specific audience.

Guide research with research

Contextualize questions around user's needs. Explore their goals. Identify their cares, difficulties, and thoughts on product performance. Use these findings to design more meaningful research sessions, and check in often. As our products evolve with our users, our research methods do, too.

Keep an open mind

Work with the community to disprove our own assumptions. Lean into the spirit of open source by engaging with others across the team, company, user base, and industry. Use these communities like a sounding board for ideas and welcome their feedback. Community-centered conversations take place in environments like:

• Team meetings and brainstorms
• Company calls and research shares
• Conferences and industry panels
• Internal and external blogging platforms
• Other thought leadership forums

This means speaking at monthly meetings, messaging across team channels, and presenting ideas at annual thought leadership events, where a multitude of voices meet from across the industry to share their experience and expertise.

Communicate, communicate, communicate

With an open source mindset comes open communication. Spark meaningful conversations with users and keep those channels open beyond formal research sessions. Community-driven research techniques start with just that: community. Invest in a strong connection with users to invite deeper insights and facilitate more impactful sessions.

Experiment with new research techniques and take a user-centered, UX approach

Prototype. Test. Iterate. Repeat. The methods will morph as the open source approach takes shape.

That's the magic of conducting research in the open: dynamic change, driven by a deeper connection to the community.

Learn more about how Red Hat's UXD team conducts research by checking out  DevConf.US , where individuals across the open source community come together to talk all things tech, open source, and UX.

How to manage thriving company-led open source communities

Knowing what motivates people to contribute will help you foster an engaged community.

A new way to build cross-platform UIs for Linux ARM devices

A proof of concept using AndroidXML and TotalCross provides an easier way of creating UIs for Raspberry Pi and other devices.

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What is a research volunteer and how to become one

A research volunteer is a person who assists in various aspects of scientific research. They may monitor weekly water quality, identify mice strains, analyze cell lysates, or aid in data collection for community educational workshops. They can also participate in summer research intensive programs, synthesize and research new compounds, or improve GUI and build a Speech User Interface for a program. They may also assist in maintenance of animal logs, interview families, or prepare and run experiments with participants. Their role often involves tasks like entering and analyzing data using statistical reporting and technology programs, or performing literature reviews and analyzing recordings of students solving chemical problems. They may also work on various analysis techniques such as FTIR, NMR, HPLC, and gas chromatography.

How long does it takes to become a research volunteer?

It takes approximately 5 to 7 years to become a research volunteer. This timeline includes earning a Bachelor's degree, which typically takes 4 years, and gaining 1 to 2 years of experience.

Year 1-4: Earn a Bachelor's degree. Year 5-6: Gain relevant experience. Year 7: Complete any necessary on-site or on-job training, typically less than 1 month.

• Salary $54,668
• Growth Rate 19%
• Jobs Number 50,334
• Most Common Skill Lab Procedures
• Most Common Degree Bachelor's degree
• Best State Massachusetts

Research Volunteer career paths

A research volunteer can explore various career paths. They can advance to researchers, research associates, or project managers, or they can move into consulting or project direction positions. They can also transition into laboratory or clinical research work, instructing, or research coordination. Some research volunteers can further their careers as senior scientists or principal research scientists, while others may become laboratory managers or clinical research managers.

Key steps to become a research volunteer

Explore research volunteer education requirements, most common research volunteer degrees.

Bachelor's

Master's

Start to develop specific research volunteer skills

A research volunteer needs to have a range of skills including the ability to collect, manage, and interpret large amounts of data, as well as the ability to analyze and write up the data in a professional manner. They should also possess strong research skills, including the ability to identify molecular mechanisms and perform experiments such as Western Blotting and PCR analysis. Additionally, they should have excellent communication skills, including the ability to summarize and present data in a clear and concise manner. They should also be familiar with technology programs such as SPSS and be able to use these programs to analyze and report data.

Complete relevant research volunteer training and internships

Research research volunteer duties and responsibilities.

A research volunteer's responsibilities include monitoring water quality, identifying mouse strains, analyzing cell lysates, assisting in data collection, and participating in research projects. They also synthesize doped sno2 nanoparticles, produce and run gels, and assist with tissue culture and microscopic photography. According to Harriet Phinney Ph.D. , an Associate Professor at Seattle University, "Understanding human diversity, Difference is viewed not as an obstacle but as an opportunity for generating new ideas."

• Evaluate patients' study eligibility via medical history, obtain informed consent, enroll patients, and achieve enrollment quotas.
• Assist in monitoring MRI scans.
• Assist in cloning and expression for RNA research.
• Analyze cell lysates and purify proteins by SDS-PAGE electrophoresis.

Prepare your research volunteer resume

When your background is strong enough, you can start writing your research volunteer resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a research volunteer resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Research Volunteer Resume templates

Apply for research volunteer jobs

Now it's time to start searching for a research volunteer job. Consider the tips below for a successful job search:

• Browse job boards for relevant postings
• Consult your professional network
• Reach out to companies you're interested in working for directly
• Watch out for job scams

Are you a Research Volunteer?

Share your story for a free salary report.

Average research volunteer salary

The average Research Volunteer salary in the United States is $54,668 per year or $26 per hour. Research volunteer salaries range between $34,000 and $85,000 per year.

What Am I Worth?

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Double-blind, Placebo-controlled, Randomized Study of the Tolerability, Safety and Immunogenicity of an Inactivated Whole Virion Concentrated Purified Vaccine (CoviVac) Against Covid-19 of Children at the Age of 12-17 Years Inclusive"

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Recruitment of volunteers will be competitive. A maximum of 450 children aged 12 to 17 years inclusive will be screened in the study, of which it is planned to include and randomize 300 children who meet the criteria for inclusion in the study and do not have non-inclusion criteria, data on which will be used for subsequent safety and immunogenicity analysis.

Group 1 - 150 volunteers who will be vaccinated with the Nobivac vaccine twice with an interval of 21 days intramuscularly.

Group 2 - 150 volunteers who will receive a placebo twice with an interval of 21 days intramuscularly.

In case of withdrawal of volunteers from the study, their replacement is not provided.

Inclusion Criteria:

• Volunteers must meet the following inclusion criteria:

Type of participants • Healthy volunteers.

Age at the time of signing the Informed Consent

• from 12 to 17 years inclusive (12 years 0 months 0 days - 17 years 11 months 30 days).

Paul • Male or female.

Reproductive characteristics

• For girls with a history of mensis - a negative pregnancy test and consent to adhere to adequate methods of contraception (use of contraceptives within a month after the second vaccination). Girls should use methods of contraception with a reliability of more than 90% (cervical caps with spermicide, diaphragms with spermicide, condoms, intrauterine spirals).
• For young men capable of conception - consent to adhere to adequate methods of contraception (use of contraceptives within a month after the second vaccination). Young men and their sexual partners should use methods of contraception with a reliability of more than 90% (cervical caps with spermicide, diaphragms with spermicide, condoms, intrauterine spirals).

Research procedures

• Written Informed consent of a volunteer (14 years and older) and one of the parents to participate in a clinical trial.
• Volunteers who are able to fulfill Protocol requirements (i.e. answer phone calls, fill out a Self-observation Diary, come to control visits).

Non-inclusion criteria:

• Volunteers cannot be included in the study if any of the following criteria are present:

SARS-CoV-2 infection

• A case of established COVID-19 disease confirmed by PCR and/or ELISA in the last 6 months.
• History of contacts with confirmed or suspected cases of SARS-CoV-2 infection within 14 days prior to vaccination.
• Positive IgM or IgG to SARS-CoV-2 detected on Screening.
• Positive PCR test for SARS-CoV-2 at Screening / before vaccination.

Diseases or medical conditions

• Serious post-vaccination reaction (temperature above 40 C, hyperemia or edema more than 8 cm in diameter) or complication (collapse or shock-like condition that developed within 48 hours after vaccination; convulsions, accompanied or not accompanied by a feverish state) to any previous vaccination.
• Burdened allergic history (anaphylactic shock, Quincke's edema, polymorphic exudative eczema, serum sickness in the anamnesis, hypersensitivity or allergic reactions to the introduction of any vaccines in the anamnesis, known allergic reactions to vaccine components, etc.).
• Guillain-Barre syndrome (acute polyradiculitis) in the anamnesis.
• The axillary temperature at the time of vaccination is more than 37.0 ° C.
• Positive blood test for HIV, syphilis, hepatitis B/C.
• Acute infectious diseases (recovery earl

Exclusion Criteria:

- • Withdrawal of Informed consent by a volunteer and/or a parent of a volunteer;

• The volunteer was included in violation of the inclusion/non-inclusion criteria of the Protocol;
• Availability of inclusion/non-inclusion criteria before vaccination;
• Any condition of a volunteer that requires, in the reasoned opinion of a medical researcher, the withdrawal of a volunteer from the study;
• The established fact of pregnancy before the second vaccination;
• Taking unauthorized medications (see section 6.2);
• The volunteer's incompetence with the study procedures;
• The volunteer refuses to cooperate or is undisciplined (for example, failure to attend a scheduled visit without warning the researcher and/or loss of communication with the volunteer), or dropped out of observation;
• For administrative reasons (termination of the study by the Sponsor or regulatory authorities), as well as in case of gross violations of the protocol that may affect the results of the study.
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