assignment 08 quiz developing emotional intelligence

Emotional Intelligence Skills and How to Develop Them

Whether you know it as emotional quotient (EQ), emotional intelligence (EI), or you’re familiar with the idea of “soft skills” more broadly, emotional intelIigence plays an important role in our daily lives.

Emotional intelligence underpins our professional relationships, interpersonal communications, and ability to motivate ourselves.

If you’ve ever held yourself back when you’ve felt like lashing out, you’re already familiar with one way EI works. Like other aspects of the self, it’s not tangible, but even though we can’t see emotional intelligence, we can certainly feel its impact.

Before you read on, we thought you might like to download our three Emotional Intelligence Exercises for free . These science-based exercises will not only enhance your ability to understand and work with your emotions but will also give you the tools to foster the emotional intelligence of your clients, students, or employees.

This Article Contains:

• What Are Emotional Intelligence Skills?

Real-Life Examples of Emotional Intelligence

Emotional intelligence, social skills, and you, how to develop emotional intelligence skills, emotional intelligence skills assessment, 3 exercises to develop ei skills, great tedx talks and youtube videos, a take-home message, what are emotional intelligence skills.

Emotional intelligence is:

“a type of intelligence that involves the ability to process emotional information and use it in reasoning and other cognitive activities.”

American Psychological Association, 2018

EI is relevant in both our professional and personal relationships, as well as the relationships we have with ourselves. We’ll look at the dynamics of how EI plays a big role in interpersonal skills.

“Emotional intelligence” was coined by two American psychologists, John Mayer and Peter Salovey, in 1997, and from their definition, we can get a great idea of what emotional intelligence skills are all about:

“The emotionally intelligent person is skilled in four areas: identifying emotions, using emotions, understanding emotions, and regulating emotions.”

Emotional intelligence is at play throughout our everyday lives (Schutte et al., 2001):

• EI helps us manage our emotions by allowing us to dismiss, ignore, or regulate our unproductive emotions in instances when they’re just not helpful. For example, there’s little value in yelling at a bus driver because your commute has been slowed down by bad traffic.
• Our EI abilities are what allow us to notice and understand how others are feeling. They play a big role in defining who we are by shaping our relationships with others around us.
• Our emotional intelligence skills are believed to be huge contributors to our overall success in life, due to their influence on our ability to self-manage and motivate.

We’ll use workplace examples and also consider how EI looks in personal relationships.

Listening to others

Jane works at an advertising agency, and things can get a little hectic during the brainstorming process. Everyone struggles to get their opinion heard, thinking they have the best idea. Quite often, this leads to a lot of raised voices. When Jane’s college Bob presents a campaign idea, it’s difficult for him to get his point across without another team member talking over him, which demonstrates very little respect and can lead to hurt feelings.

Before the next meeting, Jane calmly suggests that people listen quietly to one another when other’s are presenting. With this simple request, Jane is demonstrating strong emotional intelligence. Specifically, she’s perceiving that Bob is feeling disrespected and she’s attempting to manage emotions in the room. Both recognition and effective handling of the team’s emotions are at play.

When everyone starts to listen to one another, per Jane’s suggestion, it’s much simpler to reach a constructive decision together.

Facilitating thought

Daniel is a parking inspector, and this means that sometimes people return to their cars to find him printing out a ticket. Over the years, he’s learned that an authoritative, “only doing my job” attitude tends to provoke negative reactions from drivers. Often, these lead to complaints about his performance.

When drivers catch Daniel printing out a ticket, he now starts their interaction with a smile. He asks how they’re doing and then starts a chat about the weather. By detecting and attending to their emotions, then adapting his communication strategy using higher-level mental processes, he’s managed to reduce the complaints against him by 90%. He’s also successfully managed others’ emotions despite their potentially irrational behavior.

Understanding others’ perspectives

Lisa has gone over to Debby’s house to return a dress she borrowed. She even brings a slice of cake because she knows that Debby has had a very stressful week at work. Debby’s in an unpleasant mood because she’s exhausted and doesn’t invite Lisa inside. Instead, she is snappy and closes the door on her friend as soon as she can. Lisa is upset, thinking “How horrible” as she walks home.

During the walk, Lisa reflects on the situation and takes a moment to think about Debby, who has been busy with incredibly long hours, working until 9 pm each day at the office. She dismisses her earlier thoughts and recognizes that Debby has just been tired and a little worn out. By putting herself in her friend’s shoes and looking at the emotional situation objectively, she’s been able to make a rational decision about how to react.

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As the above examples illustrate, emotional intelligence, social skills, and communication skills are inextricably linked.

Being aware of our emotions and handling our feelings can be critical in determining success in many aspects of life (Bar-On, 2006, 2013). Unsurprisingly, relationships, emotional intelligence, and social skills play a huge role in our happiness and family relationships (Gottman et al., 1998).

When it comes to EI skills, the ability to perceive and manage emotions helps us cope with conflict. It does this by allowing us to anticipate how others are feeling and adapt our responses so we can resolve them in a mutually beneficial way.

Interestingly, academics have noted a specific positive linkage between EI and increased relationship satisfaction (Malouff et al., 2014). And this has made it possible for us to develop actionable strategies to improve our relationships by growing our emotional intelligence skills. Here are some examples of how we can do this.

1. Work on your self-awareness

Mindfulness is key with this exercise, which is surprisingly easy. Start by simply taking a little time to think about your reactions to daily events. A few quiet moments at the end of the day are perfect for reflecting on what happened to you and how you felt. Corporate psychologist Dr. Patricia Thompson (2018) suggests not to stop here, either.

She stresses that it’s important to take this reflection a little further by spending some time considering your own strengths, triggers, values, and opportunities that you see to develop further (Thompson, 2018). This EI exercise is built on Mayer and Salovey’s (1997) concept of perceiving emotions—it starts with you!

2. Reframe your perception of self-management

Executive coach Roger Reece (2018) advises that conflicts with others can often be problems that relate to our frame of reference. As an example, reframing is what we do when we switch from a glass-half-empty to a glass-half-full perspective, in a sense. When developing our EI, we take this internal process and apply it to our interactions with others. Here’s Reece’s (2018) description of how it works:

“By reframing conflict with a co-worker as an opportunity to build better teamwork with that person, you can find the motivation to initiate a conversation rather than avoid the conflict as unworkable. During a difficult conversation, you can reframe the way you see the other person – not as an enemy, but rather a potential new ally.”

The concept of reframing is a popular one with EI practitioners and works well if you are looking for a long-term way to deal with unavoidable interpersonal conflicts. As an example, imagine that someone is criticizing an idea you have come up with. Now imagine reframing the situation: “ How useful these suggestions are, I can use them to improve my idea. ”

3. Become aware of your emotional triggers

Another approach Reece (2018) suggests for learning to manage our own emotions is to identify the triggers that set them off in the first place. This involves trying to isolate, anticipate, and control the aspects of our interactions with others that set us off.

A common example is what Reece calls the offense trigger . It describes most people’s tendency to become offended by others’ body language, tone of voice, etc. during arguments. The opposite is considering what their intended message might actually be; maybe they’re just trying to help.

We’ve included a really great exercise on identifying your triggers in one of the worksheets below. The underpinning motivation for identifying our triggers is to be able to control our maladaptive emotional responses to them. If we know that someone’s tendency to speak frankly tends to set us off, for example, we can adapt our behaviors accordingly when we interact with them.

Being less defensive and aggressive if an interaction is unavoidable, for example, can help us reach a constructive conclusion when we engage.

4. Recognize and celebrate your positive emotions

This practice is as simple as taking the time to do things that make you experience positive emotions. This isn’t about taking a tropical vacation each weekend. It’s more about intentionally engaging in intrinsically rewarding activities like being kind, recalling past happy memories, and expressing our gratitude when we interact with others (Thompson, 2018).

This exercise is based on the idea that experiencing more positive emotions puts you in a better and more resilient position when negative things occur. We’re better equipped, in this respect, by taking conscious steps to celebrate the things that evoke positive feelings in ourselves.

While many different organizations and practitioners use varying emotional intelligence skills assessments, the best known is probably the Mayer-Salovey-Caruso Emotional Intelligence Test (Mayer et al., 2002).

Mayer-Salovey-Caruso Emotional Intelligence Test

The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) uses a whopping 141 items to measure four emotional intelligence skills mentioned above. It also gives you area scores for Experiential EI and Strategic EI and one total EI score, as the picture below shows (Brackett & Salovey, 2006).

Some example questions are shown below (Mayer et al., 2002; Price & Walle, 2018):

1. Identifying emotions

2. Using emotions

What mood(s) might be helpful to feel when meeting in-laws for the very first time?

3. Understanding emotions

Tom felt anxious and became a bit stressed when he thought about all the work he needed to do. When his supervisor brought him an additional project, he felt ____. (Select the best choice.)

• Overwhelmed
• Self-conscious

4. Managing Emotions

Angie just returned from vacation. She was feeling peaceful and content. On a scale of one to five, how well would each action preserve her mood?

Action 1: She started to make a list of things at home that she needed to do. Very ineffective..1…..2…..3…..4…..5..Very effective

Action 2: She began thinking about where and when she would go on her next vacation. Very ineffective..1…..2…..3…..4…..5..Very effective

Action 3: She decided it was best to ignore the feeling since it wouldn’t last anyway. Very ineffective..1…..2…..3…..4…..5..Very effective

You can learn more about the full version of the MSCEIT here .

The Harvard Business Review EI Assessment

This emotional intelligence test is much shorter, comprising only 25 items, which you can do here (McKee, 2015). Because the answers are all on the same five-point Likert scale, the test is easy to complete. Here are some sample items (not in the original order):

1) I can describe my feelings in detail, beyond just “happy,” “sad,” “angry,” and so on.

• Most of the time

2) I focus on opportunities rather than obstacles.

3) I see people as good and well intentioned.

4) I use strong emotions, such as anger, fear, and joy, appropriately and for the good of others.

5) I readily understand others’ viewpoints, even when they are different from my own.

6) My curiosity about others drives me to listen attentively to them.

7) I adapt easily when a situation is uncertain or ever-changing.

On the HBR website itself, you can submit your answers online, and even ask others to respond to the same test while thinking about you.

Developing your emotional intelligence skills doesn’t have to be difficult. Whether you prefer to learn from books, exercises, or videos, there’s something for everyone.

The important thing is to find what works for you, as you’ll quickly discover that this makes it much easier to continue the great work over time.

Perceiving, understanding, and managing emotions

This exercise is for everyone. You’ll note that a lot of emotional intelligence exercises are based on reflection. Whether it’s a reflection on your own experiences, your interactions with others, or part of a longer, ongoing journaling exercise, reflection and EI often go hand in hand.

The exercise starts with recalling a recent occasion when something unexpected occurred and caused you to feel certain emotions.

Think about:

• The people who were there.
• What happened.
• The emotions you felt.
• The emotions you presently feel as you recall and reflect on the event.

Note down your reflections in answer to the following questions:

• What did you first become aware of, in yourself, as you remembered the situation?
• What physical sensations did you notice?
• How would you describe the first emotion you felt as you remembered this experience?
• When did you become aware of the emotion? (both during the situation itself and during the process of remembering)
• What signals alerted you that this was the emotion you were experiencing?
• What triggered this particular emotion for you?

This exercise is part of an Emotional Intelligence Skills eBook from The Myers-Briggs Company .

Understanding triggers

The exercise above gave an in-depth look at how we can perceive emotions in response to a certain event. The Therapist Aid’s (2017) Understanding Triggers worksheet starts by identifying unwanted emotional responses (anger, frustration, jealousy, etc.) and helps us work on strategies. It can be used to better understand potentially maladaptive coping mechanisms.

A trigger is “ a stimulus – such as a person, place, situation, or thing – that contributes to an unwanted emotional or behavioral response ” (Therapist Aid, 2017).

We start by identifying the problem: something that our unwanted responses are contributing to. Maybe it’s snapping at others in the workplace or reacting badly to negative feedback.

Describe the problem your triggers are contributing to. What’s the worst-case scenario if you are exposed to your triggers?

We then explore these by sorting them into trigger categories. We think about each of the six categories below and ask ourselves if any of these trigger the unwanted emotional response:

• Emotional state

Ideally, we start to identify our triggers and avoid them where possible. This step makes it easier for us to then fill out the following table, which is adapted from the original exercise (Therapist Aid, 2017):

Avoiding unnecessary triggers and learning to better handle those that are just part of life are also welcome ways to cut down on stress.

Self-Management Activity

This self-management activity looks at how to better manage our own behavioral reactions to the emotions we feel. Sometimes it’s natural to feel really angry – traffic jams come instantly to mind!

There are two super-simple steps to this activity. In the first, think back to a time you felt angry, and list your reactions and behaviors in response to the following statement:

The last time I was angry, I…

For the second activity, describe some healthy management skills and behaviors. These are how you’d prefer to react to similar situations in the future. Some suggestions of healthy management skills include:

• Breathing deeply
• Going for a walk
• Taking a break
• Taking a shower
• Thinking before you speak
• Distracting yourself
• Writing about it

17 Exercises To Develop Emotional Intelligence

These 17 Emotional Intelligence Exercises [PDF] will help others strengthen their relationships, lower stress, and enhance their wellbeing through improved EQ.

Created by Experts. 100% Science-based.

If you’re a different kind of visual learner, we recommend you find out more about emotional intelligence, social skills, and communication skills from some of these videos:

The Power of Emotional Intelligence

A TEDx talk by Travis Bradberry, who gives some great examples to answer the question “What are emotional intelligence skills?”

Daniel Goleman Introduces Emotional Intelligence

A short, concise, but informative video from Daniel Goleman, the journalist and psychologist who helped to popularize the EI concept .

Emotional Intelligence: From Theory to Everyday Practice

An interesting one from Yale University, looking at emotional intelligence abilities in everyday life.

Emotional Intelligence: How Good Leaders Become Great

From the UC Davis Executive Leadership Program, this talk also considers emotional intelligence and coaching skills for leaders .

In this article, we’ve considered several approaches to defining emotional intelligence and how we can start to develop our own EI skills through activities and mindfulness. We’ve looked at the many ways that emotional intelligence, social skills, and communication are all related to hopefully give you an idea of how EI can:

• Improve your relationship satisfaction
• Help you understand and manage your own emotions
• Make you more successful at dealing with everyday frustrations
• Help you work toward more mutually beneficial resolutions to conflict
• Get you through those traffic jams without pulling your hair out!

Do you have great quotes or mental techniques for developing your emotional intelligence skills? Have you found a great approach that works for you? If so, we are keen for you to share your thoughts with us.

We hope you enjoyed reading this article. Don’t forget to download our three Emotional Intelligence Exercises for free .

• American Psychological Association. (n.d.). Emotional intelligence, In APA Dictionary of Psychology . Retrieved from https://dictionary.apa.org/emotional-intelligence.
• Bar-On, R. (2006). The Bar-On model of emotional-social intelligence (ESI). Psicothema, 18(S),13-25.
• Bar-On, R. (2013). Theoretical foundations, background and development of the Bar-On model of emotional intelligence. Retrieved from http://www.reuvenbaron.org/wp/theoretical-foundations-background-and-development-of-the-bar-on-model-of-emotional-intelligence/
• Brackett, M. A., & Salovey, P. (2006). Measuring emotional intelligence with the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT). Psicothema, 18(S), 34-41.
• Gottman, J. M., Coan, J., Carrere, S., & Swanson, C. (1998). Predicting marital happiness and stability from newlywed interactions. Journal of Marriage and the Family , 60(1), 5–22.
• Malouff, J. M., Schutte, N. S., & Thorsteinsson, E. B. (2014). Trait emotional intelligence and romantic relationship satisfaction: A meta-analysis. The American Journal of Family Therapy , 42(1), 53-66.
• Mayer, J., & Salovey, P. (1997). What is Emotional Intelligence? In P. Salovey and D. Sluyter (Eds). Emotional Development and Emotional Intelligence . New York: Basic Books.
• Mayer, J. D., Salovey, P., & Caruso, D. (2002). Mayer-Salovey-Caruso Emotional Intelligence Test manual . Toronto: Multi-Health Systems.
• McKee, A. (2015, June 5). Quiz yourself: Do you lead with emotional intelligence ? Harvard Business Review. Retrieved from https://hbr.org/2015/06/quiz-yourself-do-you-lead-with-emotional-intelligence
• Price, C., & Walle, E. (Eds.) (2018). Emotion researcher: ISRE’s sourcebook for research on emotion and affect . International Society for Research on Emotion. Retrieved from http://emotionresearcher.com/wp-content/uploads/2018/03/Emotion-Researcher-March-2018.pdf
• Reece, R. (2018). Emotional Intelligence & Conflict Management . Retrieved from http://emotionalintelligenceworkshops.com/emotional-intelligence-conflict-management.htm
• Schutte, N. S., Malouff, J. M., Bobik, C., Coston, T. D., Greeson, C., Jedlicka, C., & Wendorf, G. (2001). Emotional intelligence and interpersonal relations. The Journal of social psychology, 141(4), 523-536.
• Therapist Aid. (2017). Triggers . Retrieved from https://www.therapistaid.com/worksheets/triggers/
• Thompson, P. (2018). 9 Tips To Increase Your Emotional Intelligence For Stronger Relationships . Retrieved from https://www.mindbodygreen.com/0-17573/9-tips-to-increase-your-emotional-intelligence-for-stronger-relationships.html.

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What our readers think.

great conversations about emotional intelligence

This was a great course, i will take this again. a reminder to control emotions

Any thoughts on helping a pre teen develop stronger EI? Possibly books or activities specific for that age group. Modeling behaviors/ trying to talk with my 12 year old isn’t working and they aren’t self motivated to get better. Thanks!

We have a dedicated post containing exercises and activities about emotional intelligence for children. You can find that here . Here’s another post of ours about teaching emotional intelligence to teens. Regarding books, you may find Gottman’s ‘Raising an Emotionally Intelligent Child’ or Shapiro’s ‘How to Raise a Child with High EQ’ useful.

Hope this helps!

– Nicole | Community Manager

my thoughts on emotional intelligence is everyone is different. even in each household each family member may have some of the same feelings, but as we grow in our good and bad moments, we may have a twist or turn that fix how we control our emotional state. we hold it in, we try to show there is good in everything, on and on.

WOW i like this article so interesting. i have learned much about my EI.thanks so much. hope to do more exercise to improve my emotional intelligence.

Thanks Janet for your comment! Hope it helps!

Merci beaucoup , c’était un excellent article.

Thanks Sonia, glad you enjoyed!

This was a GREAT article. I know it was made as a general statement but from my PERSONAL experience and from what I have seen around me, having high emotional intelligence did not in fact translate into more success in life. Most of my peers with high emotional intelligence are not doing so well (financially speaking), nor have they climbed up the ladder in their places of employment. I happen to be the exception, but I believe it is, at the very least, 80% luck-based. I am sure having high emotional intelligence contributed to where I am today but I believe it is way way way overstated.

Hi Eric, thanks so much for your feedback and continuing the conversation 🙂

Hiya Eric, Thanks so much for your input. I agree that a lot of different factors play a role in success, and that there’s no way one concept in isolation can ‘predict’ success. At the same time, any attempt to define success is to open another can of worms completely, in my opinion! Food for thought, at the very least 🙂 You may find our article on Emotional Intelligence books interesting, and I personally would love to hear your thoughts if you’ve read any of them! https://positivepsychology.com/best-emotional-intelligence-books/ Cath

Thanks for sharing information about emotional tactics

Thank you Veelead for reading! Do feel free to let us know if any of the exercises have been of use to you. If you enjoy practical tactics and exercises, you might also like this book by Gill Hasson, too: Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life. Best, Cath

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Emotional Intelligence

Developing strong "people skills".

By the Mind Tools Content Team

Key Takeaways

• Emotional intelligence is the ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect other people.
• There are five elements that define Emotional Intelligence: Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skills.
• Emotionally intelligent people are masters at managing their emotions. The ability to stay calm and in control in difficult situations is highly valued
• Developing and using your emotional intelligence can be a good way to show others the leader inside of you.
• Emotional intelligence can be learned and developed

We probably all know people, either at work or in our personal lives, who are really good listeners. No matter what kind of situation we're in, they always seem to know just what to say – and how to say it – so that we're not offended or upset. They're caring and considerate, and even if we don't find a solution to our problem, we usually leave feeling more hopeful and optimistic.

We probably also know people who are masters at managing their emotions. They don't get angry in stressful situations. Instead, they have the ability to look at a problem and calmly find a solution. They're excellent decision makers, and they know when to trust their intuition. Regardless of their strengths, however, they're usually willing to look at themselves honestly. They take criticism well, and they know when to use it to improve their performance.

People like this have a high degree of emotional intelligence. They know themselves very well, and they're also able to sense the emotional needs of others.

Would you like to be more like this?

As more and more people accept that emotional intelligence is just as important to professional success as technical ability, organizations are increasingly using it when they hire and promote.

For example, one large cosmetics company recently revised their hiring process for salespeople to choose candidates based on their emotional intelligence. The result? People hired with the new system have sold, on average, $91,000 more than salespeople selected under the old system. There has also been significantly lower staff turnover among the group chosen for their emotional intelligence.

So, what exactly is emotional intelligence, and what can you do to improve yours?

What Is Emotional Intelligence?

We all have different personalities, different wants and needs, and different ways of showing our emotions. Navigating through this all takes tact and cleverness – especially if we hope to succeed in life. This is where emotional intelligence becomes important.

Emotional intelligence is the ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect people around you. It also involves your perception of others: when you understand how they feel, this allows you to manage relationships more effectively.

People with high emotional intelligence are usually successful in most things they do. Why? Because they're the ones that others want on their team. When people with high emotional intelligence send an email, it gets answered. When they need help, they get it. Because they make others feel good, they go through life much more easily than people who are easily angered or upset.

Characteristics of Emotional Intelligence

In his book titled "Emotional Intelligence - Why It Can Matter More Than IQ" 1995, Daniel Goleman , an American psychologist, developed a framework of five elements that define emotional intelligence:

• Self-Awareness – People with high emotional intelligence are usually very self-aware . They understand their emotions, and because of this, they don't let their feelings rule them. They're confident – because they trust their intuition and don't let their emotions get out of control. They're also willing to take an honest look at themselves. They know their strengths and weaknesses, and they work on these areas so they can perform better. Many people believe that this self-awareness is the most important part of emotional intelligence.
• Self-Regulation – This is the ability to control emotions and impulses. People who self-regulate typically don't allow themselves to become too angry or jealous, and they don't make impulsive, careless decisions. They think before they act. Characteristics of self-regulation are thoughtfulness, comfort with change, integrity , and the ability to say no.
• Motivation – People with a high degree of emotional intelligence are usually motivated . They're willing to defer immediate results for long-term success. They're highly productive, love a challenge, and are very effective in whatever they do.
• Empathy – This is perhaps the second-most important element of emotional intelligence. Empathy is the ability to identify with and understand the wants, needs, and viewpoints of those around you. People with empathy are good at recognizing the feelings of others, even when those feelings may not be obvious. As a result, empathetic people are usually excellent at managing relationships , listening , and relating to others. They avoid stereotyping and judging too quickly, and they live their lives in a very open, honest way.
• Social Skills – It's usually easy to talk to and like people with good social skills, another sign of high emotional intelligence. Those with strong social skills are typically team players. Rather than focus on their own success first, they help others develop and shine. They can manage disputes, are excellent communicators, and are masters at building and maintaining relationships.

Terms reproduced by permission of Bloomsbury Press.

As you've probably determined, emotional intelligence can be a key to success in your life – especially in your career. The ability to manage people and relationships is very important in all leaders, so developing and using your emotional intelligence can be a good way to show others the leader inside of you.

How Do You Become Emotionally Intelligent?

The good news is that emotional intelligence can be learned and developed. As well as working on your skills in the five areas above, use these strategies:

• Observe how you react to people. Do you rush to judgment before you know all of the facts? Do you stereotype? Look honestly at how you think and interact with other people. Try to put yourself in their place , and be more open and accepting of their perspectives and needs.
• Look at your work environment. Do you seek attention for your accomplishments? Humility can be a wonderful quality, and it doesn't mean that you're shy or lack self-confidence. When you practice humility, you say that you know what you did, and you can be quietly confident about it. Give others a chance to shine – put the focus on them, and don't worry too much about getting praise for yourself.
• Do a self-evaluation. Try out our emotional intelligence quiz . What are your weaknesses? Are you willing to accept that you're not perfect and that you could work on some areas to make yourself a better person? Have the courage to look at yourself honestly – it can change your life.
• Examine how you react to stressful situations. Do you become upset every time there's a delay or something doesn't happen the way you want? Do you blame others or become angry at them, even when it's not their fault? The ability to stay calm and in control in difficult situations is highly valued – in the business world and outside it. Keep your emotions under control when things go wrong.
• Take responsibility for your actions. If you hurt someone's feelings, apologize directly – don't ignore what you did or avoid the person. People are usually more willing to forgive and forget if you make an honest attempt to make things right.
• Examine how your actions will affect others – before you take those actions. If your decision will impact others, put yourself in their place. How will they feel if you do this? Would you want that experience? If you must take the action, how can you help others deal with the effects?

What is Emotional Intelligence in Leadership?

To be effective, leaders must have a solid understanding of how their emotions and actions affect the people around them. The better a leader relates to and works with others, the more successful he or she will be.

Being an emotionally intelligent leader means you will be able to coach teams, manage stress, deliver feedback, and collaborate with others more effectively.

Why is Emotional Intelligence Important in Leadership?

For leaders, having Emotional Intelligence is essential for success. After all, who is more likely to succeed – a leader who shouts at their team when they are under stress, or a leader who stays in control, and calmly assesses the situation?

The more that you, as a leader, excel in each of Goleman's five key elements of Emotional Intelligence – self-awareness, self-regulation, motivation, empathy, and social skills – the more effective as a leader you will be.

Leading With Emotional Intelligence

What leading with Emotional Intelligence means in practical terms is becoming a leader who brings the best out in people.

That happens when you really “connect” with people – and when it does, it can impact both engagement and productivity.

Four ways you can do this are:

• Be an active listener , so people know you value what they think
• Be empathetic , so people know you care
• Take time to understand what motivates your employees
• Get perspective by discovering where your employees are “coming from,” how their lived experiences can benefit your team and organization

For an in-depth explanation, see our article on Emotional Intelligence in Leadership for specific tips related to a leadership role.

Frequently Asked Questions About Emotional Intelligence

What are the top 5 characteristics of emotional intelligence in leaders.

The more that you, as a leader, excel in each of Goleman's five key elements of Emotional Intelligence the more effective as a leader you will be. These are:

• Self-awareness
• Self-regulation
• Social skills

What Are the Top Qualities of Leaders?

Leaders set direction and help themselves and others to do the right thing to move forward. To do this they:

• Create an inspiring vision
• Then motivate and inspire others to achieve it.
• They manage delivery of the vision, either directly or indirectly
• They build and coach their teams to make them ever stronger.
• They're flexible and adapt to their circumstances.

How Can You Improve Your Leadership Skills?

Successful leaders tend to have certain traits. Two keys areas of personal growth and development are fundamental to leadership success: self-confidence and a positive attitude .

Self-confident people are usually inspiring, and people like to be around individuals who believe in themselves and in what they're doing.

Likewise, if you're a positive and optimistic person who tries to make the best of any situation, you'll find it much easier to motivate people to do their best.

What are the 3 C's of Emotional Intelligence?

The main characteristics of Emotional Intelligence are sometimes reduced to three central ideas – the 3 C's:

• Consciousness – being mindful of your emotions, being self-aware so you can identify how your emotions impact others.
• Compassion – being empathetic towards others. Having the ability to identify with and understand the wants, needs, and viewpoints of those around you.
• Connectedness – the ability to get on with others. It's usually easy to talk to and like people with good social skills, another sign of high emotional intelligence.

Although "regular" intelligence is important to success in life, emotional intelligence is key to relating well to others and achieving your goals. Many people believe that it is at least as important as regular intelligence, and many companies now use emotional intelligence testing to hire new staff.

Emotional intelligence is an awareness of your actions and feelings – and how they affect those around you. It also means that you value others, listen to their wants and needs, and are able to empathize or identify with them on many different levels.

Goleman, D. (1995). ' Emotional Intelligence - Why it Can Matter More Than IQ .' London: Bantam.

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EQ Emotional Intelligence Test

Measure your eq and see how you relate to others, 982,770 tests taken in the last 30 days.

This free EQ quiz measures your emotional intelligence in five key areas so you can understand how well you manage your own emotions, communicate your experiences, and relate to others.

For each item, mark according to how well the statement describes you. For the most accurate results, answer based on how you really are, not how you would like to be.

Emotional Intelligence Test FAQ

Q. how long is the eq/emotional intelligence test.

A. The test consists of 55 questions and takes about 5-10 minutes to complete.

Q. What will my EQ test results look like?

A. Your results show your scores on the five dimensions of emotional intelligence.

Q. How can I access my EQ test results?

A. After you take a test, you will have the option to create an account by entering your email address. If you create an account, you can view your test results at any time by returning to Truity.com and logging into your account. We do not email your results to you.

Q. Do I need to complete this emotional intelligence test all at once?

A. If you’ve created an account and are logged in when you take the test, your responses will be saved as you go through the test. If you do not log in to a Truity account before starting the test, your progress will not be saved and you will need to complete the test all at once.

Q. Is this personality test really free?

A. You do not need to purchase or register to take this test or view your results.

Q. Is this EQ test accurate?

A. This test has been researched extensively to ensure it is valid and reliable. It is based on psychological research into the dimensions of emotional intelligence and Truity's original analysis of data from hundreds of thousands of site users. Your scores show you how you compare to the other people in a large, international sample for each of the dimensions of emotional intelligence.

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A. . We do not sell your email or other data to any third parties, and we have a zero-spam policy. We carefully comply with applicable privacy laws in handling your personal information. You can read more in our privacy policy .

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Emotional Intelligence Assignment 1 Answers 2022 | Week 1 Answers: QUIZXP

• by QuizXp Team
• January 22, 2022 January 31, 2022

Are you looking for the Answers to NPTEL Emotional Intelligence Assignment 1? This article will help you with the answer to the  Nation al Programme on Technology Enhanced Learning  ( NPTEL )  Course “ Emotional Intelligence Assignment 1 “

What is Emotional Intelligence?

“Intelligence quotient (IQ) gets you hired but emotional quotient (EQ) gets you promoted”. This popular quote by Times magazine during late nineties has made the concept of emotional intelligence more popular among people by highlighting its multiple implications and applications. The uses and utility of emotional intelligence at home, school and workplace have benefited thousands in many disciplines. This course is designed to sensitize the participants about the concept, theory and applications of emotional intelligence. The participants will get to know the added advantage of EQ the software of the brain over the hardware (EQ). This programme will also explore how our hearts rule over our heads for creative creation.

CRITERIA TO GET A CERTIFICATE

Average assignment score = 25% of the average of best 6 assignments out of the total 8 assignments given in the course. Exam score = 75% of the proctored certification exam score out of 100

Final score = Average assignment score + Exam score

YOU WILL BE ELIGIBLE FOR A CERTIFICATE ONLY IF THE AVERAGE ASSIGNMENT SCORE >=10/25 AND EXAM SCORE >= 30/75. If one of the 2 criteria is not met, you will not get the certificate even if the Final score >= 40/100.

Below you can find the answers for Emotional Intelligence Assignment 1

Emotional Intelligence Assignment 1 Answers:-

Q1. Intelligence is derived from a Latin word that means to choose between and to make wise choices

Answer:- a – true

NPTEL Emotional Intelligence Assignment 2 Answers

Q2. Daniel Goleman gave the concept of emotional intelligence

Q3. Which of the following emotion doesn’t fall under the category of seven basic emotions?

Answer:- c – pride

Q4. All behaviors are goal-oriented.

???? Next Week Answers: Assignment 02 ????

Q5. Stage Fear is a failure of which type of intelligence.

Answer:- d. Social Intelligence

Q6. “Adults differ in the direction of their intellectual development” refers to: –

Answer:- b. Interindividual Variability

Q7. Which of the following statement is related to the “bodily arousal component” of emotion?

Answer:- d. Biological activation

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Q8. Which is not the type of intelligence given by Gardner?

Answer:- d. Social

Q9. Who gave the Triarchic Process Model?

Answer:- d. Robert Sternberg

Q10. Baltes and Straudinger in 1993 described four characteristics of wisdom.

Answer:- a. True

Q11. The concept of emotion, intellect and commitment are not integrated into the domain of wisdom.

Answer:- b. False

Q12. Who said, “expressing the right kind of emotion at the right time to the right person in the right situation is the toughest job in the world”?

Answer:- b. Einstein

Q13. The ability to perceive relationships is Crystallized Intelligence.

Q14. Who gave the Three Stratum Theory of intelligence?

Answer:- c. John Carroll

Q15. Carroll’s hierarchical theory is not a compromise between the general and the distinct abilities view of intelligence.

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