resume skills list receptionist

Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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How to List Receptionist Skills on a Resume

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Why employers want to see receptionist skills on your resume

Tips for listing receptionist skills on a resume, best receptionist skills to add to a resume, how to improve receptionist skills.

Receptionist skills show an employee’s ability to represent a company or industry. These can include but are not limited to organizational methods, communication with clients, time management, overall professionalism and much more. This article discusses the best receptionist skills to list on a resume and how to highlight those relevant skills on your resume. 

In many companies, the receptionist is the face that clients see the most often and the overall organizer for the company. The skills required to be a receptionist vary depending on the job but many receptionist skills are applicable to any industry. Receptionist skills demonstrate professionalism, organization, communication abilities, comfort with technology, ability to multitask and much more. 

Demonstrating these skills on your resume is important for many job applications. For example, if you describe your responsibilities as a receptionist for a dentist’s office as developing positive relationships with young patients and maintaining a schedule for over 80 clients, the person reading your resume will interpret this as an ability to organize for a large team and that you have excellent communication skills. 

The following list of tips explain how to include skills on a receptionist resume:

Provide detailed descriptions

As a receptionist, you might spend most of your day answering phones and sending emails. You are the front line of communication between the business and external customers. Strong communication skills are key to success in this role. Consider a time in which solid communication skills led to your success.

Example: ‘Earned ‘Employee of the Month’ recognition for interpreting project changes and thoroughly communicating updates to project managers.’

Use metrics

Add clear metrics to your work experience descriptions as employers translate data as solid proof of your accomplishments. Consider a previous situation in which an event occurred that involved a specific metric.

Example: ‘After initiating a revamp of the project closing process over the phone, customer satisfaction improved by 21%.’

Include job-specific keywords

It is helpful to review each job posting for keywords that are specific to the receptionist role you are applying for. These keywords and phrases stand out to employers and keyword searching scans. They also make your resume appear more relevant when referencing job-specific details.

Example:  ‘Handled the onboarding process for clients before introducing them to their assigned project managers. Created new client profiles within the main database with full contact information and project details.’

Use adjectives for proficiency levels

Always be honest when writing your resume, especially when it comes to proficiency levels in each skill that you list. You can include a separate ‘Skills’ list and use adjectives to explain your level of experience when describing a particular skill. 

Example: ‘Proficient in Microsoft Word, Excel and Outlook’

Here are some of the most common skills to include on your receptionist resume:

• Professionalism.  Highlight the experience you have representing a company, in terms of behavior and appearance. 
• Organization. Describe how you organize not only your own routine but also that of your colleagues. 
• Ability to multitask. Explain how you can juggle your daily tasks while maintaining professionalism and good customer service, even with distractions and interruptions.
• Attention to detail.  This skill involves making sure procedures are exact and that you follow rules and regulations. 
• Technology skills. This can include typing ability, proficiency with word processing programs, spreadsheets and file-sharing systems.
• Social media. To be successful in this role, it is beneficial to show how social media can be utilized within a company to keep clients informed and represent the company in a positive light.
• Confidence.  Showing your manager and your clients that you are confident and reliable reflects positively on your work ethic and builds a strong reputation for the company. 
• Communication.  Show that you have solid interpersonal and customer service skills. 
• Friendliness.  This includes maintaining a positive attitude, remaining calm and courteous, and responding cheerfully to incoming calls.
• Interpersonal skills.  Discuss how you can work closely with a variety of different people and how you respond with the appropriate conflict resolution methods when necessary. 

Here are some ways you can improve your receptionist skills: 

1. First, become comfortable with any required computer software

It is important for a receptionist to keep their technology skills up to date. This could even involve taking short online courses, if necessary, to stay current. 

2. Next, take notes to improve your organization skills

If it helps with your daily organization, get in the habit of making frequent notes. Actively writing down key information can help it stick in your mind, and is also a good resource to refer to later.

3. Third, create a script so you can communicate professionally at all times

It can sometimes be challenging to remember to say everything that is required during all the many interactions of a typical workday. It can be useful to develop a script so that you use similar language to welcome visitors, answer the phone and respond to customers with correct or consistent answers to their questions.

4. Fourth, learn how to deal with challenging people

Staying calm when faced with interruptions is a very useful skill to work on improving. Learn how to maintain a positive demeanor even when talking to a difficult client.

5. Next, practice active listening skills

Maintaining eye contact and asking clarifying questions if necessary can be very beneficial for developing your active listening skills.

6. Sixth, use downtime to practice a new skill

It is important to be working on something, even during slow times. Downtime can be the perfect opportunity to improve skills even further by studying manuals or becoming familiar with a new computer system.

7. Then, exercise professionalism with coworkers

It’s a good idea to avoid becoming involved in office gossip. As a receptionist, you might process private information or be asked to assist with confidential situations or materials, so you should always be discreet and respect the privacy of the company and individuals.

8. Finally, build your own confidence in the workplace

Always take pride in your work and demonstrate that you know you have performed your assigned tasks to the best of your abilities. Ask for help or seek extra training if you need to improve any of your skills.

Almost all receptionist skills can be used in most office management jobs. Also, most receptionist skills build on many strengths you may not even realize you have such as interpersonal communication and being comfortable with technology. By identifying these skills and perfecting them, you help make yourself a strong candidate in any industry.

Resume Worded   |  Resume Skills

Skill profile, receptionist, improve your resume's success rate by using these receptionist skills and keywords ..

• Hard Skills and Keywords for your Receptionist Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Receptionist Roles
• Receptionist More Resume Templates

Resume Skills and Keywords from Related Jobs

Frequently asked questions.

• 3. Effective Action Verbs for your Resume

Get a Free Resume Review

Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., receptionist resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Receptionist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Receptionist Duties
• Microsoft Access
• Customer Service
• Administrative Assistance
• Social Media
• Front Office
• Telephone Reception
•  Find out what your resume's missing
• Administration
• Hospitality
• Office Administration
• Event Management
• Hotel Management
• Event Planning
• Food & Beverage
• Opera Reservation System

Resume Skills: Software

• MS Office Suite
• Google Workspace
• Microsoft Office Suite
• CRM Systems
• Google Suite
• Adobe Acrobat
• Microsoft Office suite
• PDF software
• CRM Softwares
• Adobe Suite
• Adobe AcrobatReader
• SharePoint.
•  Match your resume to these skills

Resume Skills: Office Suite

• Microsoft Office: Word

Resume Skills: Languages

• Spanish (Fluent)
• Spanish (fluent)

Resume Skills: Office

• Data Entry (75 WPM)
• Office Equipment Operation
• Front Desk Reception
• Telephone Etiquette
• Records Management
• Front-Desk Reception
• Email Management
• Client Handling
• Calendar Management
• Meeting Coordination

Resume Skills: Techniques

• Dispute Management
• Confidentiality Management
• Time Management

Resume Skills: Project Management Tools

Resume skills: other.

• Data Analysis
• Simplified Technical English

Resume Skills: Customer Service

• Problem solving
• Complaint Resolution
• Phone Etiquette
• Client Relations
• Conflict Resolution

Resume Skills: Additional

• CRM Software
• Negotiation skills

Resume Skills: Administrative Tools

• MS PowerPoint
• Google Sheets

Resume Skills: Organizational Tools

Resume skills: communication.

• Email Etiquette
• Customer Relationship Management (CRM)
• Business Telephony Systems (VoIP)
• Phone Etiquettes
• Email Correspondence
• Chat Support
• In-person Assistance

Resume Skills: Digital Communication Tools

Resume skills: administrative.

• Documentation
• Travel Arrangements
• Office Equipment Handling

Resume Skills: Electronic Equipment

• Multiline Telephone systems
• Photocopiers
• Fax machines
• Postage meters

Resume Skills: Booking Systems

• Microsoft Bookings

Resume Skills: Reception Tools

• Go Reception
• Smiles Front Desk Management

Resume Skills: Industry Knowledge

• Front Desk Operations
• phone etiquette
• appointment scheduling
• customer service
• managing check-ins/check-outs

Resume Skills: Customer Relationship Tools

Resume skills: time management.

• Calendar Planning
• Task Prioritization
• Document Control

Resume Skills: Billing & Accounting

• Accounts Receivable
• Expense Reports
• Payroll Assistance

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Receptionist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Receptionist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Receptionist resume?

Go through the Receptionist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Telephone Reception, Microsoft Access and Administration are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Receptionist Duties, Front Office and Customer Service - into your resume if they're relevant.

Incorporate skills - like Hospitality, Tourism and Opera - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of a Receptionist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Try to include examples of where you used your clerical skills, whether that's in your Receptionist roles or administrative-related experiences.

Try to add the exact job title, Receptionist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Receptionist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Receptionist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Receptionist Soft Skills

Here are common soft skills that appear on Receptionist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

• Communication
• Computer Literacy
• Public Speaking

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

• Medical Office
• Medical Records
• Electronic Medical Record (EMR)
• Medical Terminology
• Multi-line Phone
• Appointment Scheduling
• Medical Billing
• Health Insurance
• U.S. Health Insurance Portability and Accountability Act (HIPAA)
• Cardiopulmonary Resuscitation (CPR)
• Dental Software
• Dental Insurance
• Dental Assisting
• Patient Education
• Hotel Booking
• Back Office Operations
• Hospitality Management
• Reservations
• Switchboard
• Switchboard Operator
• Public Relations
• Insurance Verification
• Medical Coding

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual receptionist recruiter sees it. for free., receptionist resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Professional

An effective Description of the templates...

Download this resume template

This resume template is suitable for experienced hires or mid-level hires. The education contains two examples of an education experiences, but only include one (your most recent one) if you're a senior level employee.

Tips on why this template works

   makes great use of space.

It strikes the right balance between white space and content, and doesn't waste space on unnecessary images and icons. Remember, recruiters aren't looking at how creative you are when it comes to your template. Your content is core and should be the focus.

   Strong resume bullet points

This job seeker uses resume bullet points that uses strong action verbs, and most importantly, contain numbers that demonstrate the significance of their accomplishments.

Resume Example Highlights (Free)

This template is clean, readable by resume screeners, and is effective at calling out key accomplishments and projects from specific work experiences. This would be useful if you have been at a company for a while, or been in a consulting-type of role, and want to point hiring managers to your most impressive accomplishments.

   Strong action verbs

Action verbs are important on your resume are vital. They evoke strong imagery to your reader, and this resume does an excellent job by using words such as “spearheaded,” “managed,” and “drove.” These words will help you to put your achievements in perspective, in conjunction with measurable results. Use action verbs relating to the skills you want to highlight.

   Specific examples of finished projects

Many of your accomplishments will involve your responsibilities in your employer's high-level projects. Recruiters want to see what you’ve completed in previous roles -- such as the Operations Improvement Project and new iPhone app launch highlighted in this resume. The numbers make your experience real, rather than a vague “oversaw several teams for a project.” What did you do specifically? Be specific.

Resume Example Modern Two-Column

This two column resume template has been designed and created in Google Docs, and puts an emphasis on a skills section. You can download it in Word, or edit it directly in Google Docs.

   Prioritize work experience, while including other key sections

The two-column in this Google Docs resume template prioritizes the work experience sections, while maximizing the content into the resume. Not all two column templates are ATS-compatible, but this one is when it is saved as PDF and passed through a resume screener.

   Includes a strong Skills section

Skills sections are a great way to include specific keywords and skills that you have, that haven't been included in other parts of your resume. This helps you get past resume screeners that scan your resume for specific keywords.

Resume Example Clean Modern

If you're a job seeker with a few years of experience under your belt, use a template like this one. It's simple, effective at highlighting our work experience, and minimizes the emphasis on the education section (the dates are omitted which is good to prevent ageism, especially if you graduated more than 10 years ago).

   Professionally-designed template

Minimal templates like this one are exactly what mid-to-senior level recruiters want to see - it shows professionalism, focuses on accomplishments, and makes full use of each page.

   Resume summary highlights key accomplishments

The first rule about including a resume summary is that it does not repeat accomplishments mentioned elsewhere on the resume. This resume stresses new software engineering and leadership skills right at the top of the resume, and includes an award too. If you include a summary, try to include a mix of both technical accomplishments (e.g. projects you developed or led), as well as career-related accomplishments (e.g. being promoted).

Resume Example Entry-Level (Free)

Use this Google Docs template if you're a student, recent graduate, or a career changer. Right out of college, you may not have much experience in the field. To supplement that, use your experience in clubs and activities, volunteering, projects, and useful coursework to help highlight your knowledge on the subject.

   Emphasis on education

If you're an entry-level job seeker that has recently completed education (or in the process of completing a degree), you should prioritize your education and include it first. This Google Docs template does this.

   University projects relevant to the job

If you're an entry level job seeker (or a career-changer), you may not have enough work experience to fill up your resume. This is where class projects and university projects come in. This template has a section dedicated to projects, which you can use to talk about volunteering, class projects, or personal projects relevant to the job.

Resume Example Concise

This is a suitable Google Docs resume template for all kinds of roles, including senior, entry-level and mid-level. Note how the focus is the work experience section only, and the education section is limited. This is what you should do if you graduated a while ago.

   Use a skills section to highlight specific keywords

To get past resume screeners and Applicant Tracking Systems, use a skills section that includes specific skills the job is looking for. This is an easy way to tailor your resume.

   Keep you education short, if you're a mid to senior level job seeker

What skills do hiring managers want to see on a Receptionist resume?

Some popular Receptionist hard skills are Receptionist Duties, Microsoft Access, Customer Service, Administrative Assistance, Social Media, Front Office, Telephone Reception and Administration. Depending on the job you apply to, skills like Tourism, Opera, Food & Beverage, Hotel Management and Hospitality can also be good to include on your resume.

What are the differences in resume skills between a Medical Office Receptionist and a Dental Receptionist?

What are good resume skills to include for different receptionist roles and job titles.

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

• Dental Receptionist : Dentrix, Receptionist Duties, Dentistry, Dental Software and Dental Insurance
• Hotel Receptionist : Hotel Management, Front Office, Hospitality, Tourism and Hotel Booking
• Medical Office Receptionist : Medical Office, Medical Records, Electronic Medical Record (EMR), Medical Terminology and Multi-line Phone
• Front Office Receptionist : Opera, Food & Beverage, Customer Service, Office Administration and Administration
• Desk Receptionist : Administrative Assistance, Switchboard, Microsoft Access, Typing and Data Entry

What are common Receptionist soft skills?

Examples of Receptionist soft skills include Phone Etiquette, Clerical Skills, Customer Satisfaction, Teamwork and Problem Solving.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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Receptionist Resume: Examples, Skills, Description & Tips

As businesses continue to expand and compete in today’s global market, the role of a receptionist becomes increasingly important. This introductory section of the article will explore the definition of a receptionist, the importance of a receptionist in the workplace, and the purpose of a receptionist resume.

A receptionist is typically the first point of contact for clients or visitors who enter a business or office. They are responsible for answering phone calls, greeting visitors, and handling administrative duties such as scheduling appointments or organizing files. They are often the face of a business and have a critical role in creating a positive first impression.

Importance of a Receptionist

A receptionist plays a critical role in the success of a business by creating a welcoming environment for clients or visitors. They help to establish a professional image for the company and can make visitors feel valued and important. Moreover, they provide essential assistance to other employees, making it easier for them to focus on their work, thereby increasing productivity in the workplace.

Purpose of a Receptionist Resume

A receptionist resume serves as a marketing tool that showcases a candidate’s skills, experience, and education to potential employers. It provides a summary of a candidate’s qualifications and achievements, demonstrating why they are the best fit for the role. Moreover, it highlights the skills that employers are looking for, such as communication skills, organization skills, and computer literacy. In short, a receptionist resume is an essential document that can help a candidate stand out from the competition.

In the following sections, this article will provide more detailed information on best practices for crafting a receptionist resume, including examples, skills, descriptions, and tips.

Receptionist Resume Format

When it comes to putting together your receptionist resume, choosing the right format is key. The format you choose will depend on your experience, skills, and the specific job you’re applying for. There are two common formats to choose from: the chronological format and the functional format.

A. Chronological Format

The chronological format is the most traditional resume format. It emphasizes your work history by starting with your most recent job and working backwards. This format is ideal for those with a consistent work history and a clear career progression. If you have a track record of stable employment and your previous job titles closely match the job you’re applying for, this format can work well for you.

When using the chronological format for your receptionist resume, start with your contact information followed by a summary or objective statement. Next, list your work experience in reverse chronological order. For each job, include the job title, company name, dates of employment, and key responsibilities and achievements. Finally, list your education, certifications, and any relevant skills or volunteer experience.

B. Functional Format

The functional format is less common than the chronological format, but it can be effective for those with gaps in their work history or who are changing careers. This format focuses on your skills and abilities rather than your work history. If you’re applying for a receptionist position but don’t have direct receptionist experience, the functional format can help you highlight your transferable skills.

When using the functional format, start with your contact information followed by a summary or objective statement. Next, list your skills and achievements in categories like “Communication,” “Organization,” and “Technology.” Be specific with your skills and use examples to demonstrate them. Finally, list your work history in reverse chronological order, but keep it brief. Only include the job title, company name, and dates of employment.

No matter which format you choose, it’s important to tailor your resume to the specific job you’re applying for. Highlight the skills and experiences that are most relevant to the position, and be concise and clear in your writing. Good luck!

Receptionist Resume Sections

When it comes to creating an effective receptionist resume, there are several key sections that you should include. These sections will provide hiring managers with a comprehensive overview of your skills, experience, and qualifications.

A. Contact Information

The contact information section of your receptionist resume should include your full name, address, email address, and phone number. It’s important to ensure that this information is accurate and up-to-date, as hiring managers will use it to get in touch with you about potential job opportunities.

B. Personal Statement

Your personal statement, also known as a career objective, is a brief summary of your professional goals and aspirations. It’s important to tailor this section to the specific receptionist role you’re applying for, highlighting the qualities and experiences that make you the ideal candidate for the position.

C. Professional Experience

The professional experience section of your receptionist resume should outline your previous work experience, including your job title, the name of the company you worked for, and the dates of your employment. It’s important to highlight any relevant experience you have in customer service, administrative support, or office management, as these skills are highly valued by employers.

In the skills section of your receptionist resume, you should highlight any specific skills or areas of expertise that make you a good fit for the position. This might include proficiency in Microsoft Office, excellent communication skills, or experience with phone and email etiquette.

E. Education

Your education section should outline your academic qualifications, including the degree or diploma you obtained, the name of the institution you attended, and the date of graduation. It’s important to highlight any relevant coursework or certifications that are relevant to the receptionist role you’re applying for.

F. Certifications and Training

If you’ve completed any relevant certifications or training programs, such as a course in customer service or office management, be sure to include this information in your resume. This will show hiring managers that you’re committed to your professional development and that you have the skills necessary to excel in the receptionist role.

G. Professional Memberships

Finally, if you’re a member of any relevant professional organizations, such as the International Association of Administrative Professionals or the National Receptionists Association, be sure to include this information in your resume. This will show hiring managers that you’re active in your industry and committed to staying up-to-date with the latest trends and best practices.

By including these key sections in your receptionist resume, you’ll be able to present yourself as a highly qualified, skilled, and experienced candidate for any receptionist role.

Receptionist Resume Writing Tips

When it comes to crafting a successful receptionist resume, there are several key elements to keep in mind. Here are some tips to help you create a compelling document that showcases your skills and experience.

A. Use Relevant Keywords

One of the most important things you can do when writing your receptionist resume is to incorporate relevant keywords. This means tailoring your language to match the specific job you’re applying for, using terms and phrases that align with the company’s mission and the skills they’re looking for in a candidate.

For example, if you’re applying for a job at a law firm, you might want to include keywords like “legal experience,” “client communication,” and “document management” to show that you’re well-versed in the specific needs of that industry.

B. Highlight Achievements

In addition to listing your job duties and responsibilities, it’s important to highlight specific achievements you’ve accomplished in your previous roles. This might include things like reducing wait times for clients, increasing the efficiency of your team’s workflow, or contributing to a successful marketing campaign.

By highlighting your achievements, you’re demonstrating your value as an employee and providing concrete examples of the impact you’ve had in previous positions.

C. Keep It Concise

While it can be tempting to include every detail of your work history on your resume, it’s important to focus on the most relevant and impactful information. This means sticking to a clear and concise format, using bullet points to break up long blocks of text, and highlighting the most important aspects of your experience.

Remember, the goal of your receptionist resume is to capture the attention of potential employers and entice them to learn more about you in an interview – so keep it focused and engaging.

D. Proofread for Errors

Nothing detracts from a strong resume like careless errors and typos. Before you submit your receptionist resume, take the time to proofread it thoroughly and review it for any mistakes or inconsistencies.

Ask a friend or colleague to read it over as well – sometimes a fresh pair of eyes can catch things you might have missed.

E. Customize for Every Job Application

Finally, it’s crucial to remember that no two job applications are exactly the same. While you can certainly use a template or base document for your receptionist resume, it’s important to customize it for each position you apply for.

This means tailoring your language, highlighting specific achievements, and ensuring that your overall presentation matches the needs and culture of the company you’re applying to.

By taking the time to craft a customized receptionist resume that highlights your unique qualifications and experiences, you’ll be well on your way to landing your dream job in this rewarding and dynamic field.

Receptionist Resume Examples

When it comes to crafting a standout receptionist resume, the format is just as important as the content. Below are two examples of different resume formats, each highlighting different skills and experiences.

Example 1: Chronological Format

Contact Information:

• Name: Emily Johnson
• Address: 123 Main Street, City, State, ZIP
• Phone: (555) 123-4567
• Email: [email protected]

Summary: Friendly and professional receptionist with 3 years of experience in managing front desk operations. Skilled in handling administrative tasks, greeting visitors, and providing excellent customer service. Proven ability to multitask and maintain a positive attitude in fast-paced environments.

Experience:

• Managed a high-volume front desk, greeted and assisted visitors, and answered phone calls in a courteous and professional manner.
• Scheduled appointments, coordinated meeting rooms, and handled incoming and outgoing mail.
• Maintained visitor logs, managed access control, and ensured the security of the premises.
• Provided administrative support to the office team, including managing calendars, organizing meetings, and handling travel arrangements.
• Prepared and edited correspondence, reports, and presentations.
• Assisted in maintaining office supplies, inventory, and equipment.
• Associate’s Degree in Business Administration
• City College, Year of Graduation: 20XX
• Front Desk Operations
• Customer Service
• Phone Etiquette
• Scheduling and Calendar Management
• MS Office Suite
• Organization and Time Management

Example 2: Functional Format

• Name: Jessica Thompson
• Address: 456 Oak Street, City, State, ZIP
• Phone: (555) 987-6543

Summary of Qualifications: Highly organized and detail-oriented receptionist with 5 years of experience. Proficient in managing administrative tasks, coordinating appointments, and delivering exceptional customer service. Skilled in using technology and office software to streamline operations and enhance efficiency.

• Office Administration
• Appointment Scheduling
• Phone Systems and Etiquette
• Record Keeping and Data Entry
• Multitasking and Prioritization

Professional Experience:

• Managed the front desk, greeted and assisted visitors, and answered incoming calls.
• Scheduled appointments and meetings, maintained calendars, and coordinated travel arrangements.
• Handled administrative tasks, including data entry, filing, and document management.
• Provided general administrative support to the office, including handling correspondence, processing invoices, and organizing office supplies.
• Assisted in coordinating events and meetings, including setting up conference rooms and arranging catering.
• Managed incoming and outgoing mail and packages.
• High School Diploma
• City High School, Year of Graduation: 20XX

Example 3: Combination Format

• Name: Michael Wilson
• Address: 789 Elm Street, City, State, ZIP
• Phone: (555) 789-1234

Summary: Results-driven receptionist with 4 years of experience in providing exceptional customer service and administrative support. Proficient in managing front desk operations, coordinating appointments, and utilizing technology to enhance efficiency. Adept at creating a welcoming environment and ensuring smooth office operations.

• Administrative Support
• Greeted and assisted visitors, answered phone calls, and provided information in a professional and friendly manner.
• Scheduled and managed appointments, coordinated meeting rooms, and handled incoming and outgoing mail.
• Utilized MS Office Suite to prepare reports, correspondence, and presentations.
• Assisted in preparing and editing documents, maintaining records, and handling confidential information.
• Supported office operations by managing supplies, coordinating maintenance requests, and ensuring smooth communication.
• Bachelor’s Degree in Business Administration
• University Name, Year of Graduation: 20XX

Tailor these examples to your own qualifications, experience, and skills. Remember to use appropriate action verbs and quantify your achievements whenever possible to make your resume more impactful.

Features of winning resumes:

A. Strong Communication Skills

Effective communication is one of the most important skills any receptionist can have. Receptionists must frequently communicate with callers, clients, coworkers, and management on a daily basis. Poor communication skills can lead to misunderstandings, missed appointments, and negative experiences for clients. A receptionist should also be able to communicate professionally and calmly in difficult situations, such as when dealing with upset clients.

B. Exceptional Organizational Skills

As a receptionist, you are the first point of contact for incoming calls and visitors to the office. Answering the phones and greeting guests are only the beginning of your responsibilities. It is essential that you have exceptional organizational skills to manage multiple tasks and prioritize your workload to meet deadlines. Part of this includes keeping track of appointments and ensuring that people are seen in a timely manner. Additionally, a receptionist should always have a professional phone and email etiquette ensuring that messages are properly relayed, and appointments scheduled accordingly.

C. Professional Appearance and Demeanor

A receptionist is often the first impression visitors have of a company. Therefore, it is important that the receptionist presents themselves in a professional manner. They should be well-groomed, well-dressed and approachable. Professionalism extends to their demeanor and tone of voice. They should be confident and courteous in dealing with clients, even in high-pressure situations.

D. Adaptability and Flexibility

Being a successful receptionist requires the ability to adapt to changing situations and priorities quickly. Receptionists often have to juggle multiple tasks and interruptions, and should be able to quickly refocus and change direction, when necessary. This means being able to think on your feet, and make sound decisions when time is of the essence. Additionally, it is important that a receptionist is able to remain flexible and available to help out in whatever capacity is needed at the time.

E. Multitasking Abilities

As previously mentioned, receptionists are often responsible for a variety of different tasks in a typical day. For this reason, it is essential to have top-notch multitasking abilities. It’s important to be able to handle multiple phone calls, emails, and clients’ requests at once, without allowing anything to slip through the cracks.

The skills and traits above are essential for any receptionist to possess. If you are looking to improve your skills in these areas, it is important to take the time to develop them consistently. When you are a master of these skills, you will be able to run a smooth office, efficiently manage incoming requests, and provide a positive experience for visitors to your office.

Receptionist Job Description

As a receptionist, you are the first point of contact for clients and visitors when they walk into a company’s building or call on the phone. Therefore, your primary responsibility is to ensure that all interactions with clients and visitors are professional, positive, and helpful.

A. Duties and Responsibilities

As a receptionist, your duties and responsibilities may include, but not be limited to, the following:

• Answering phone calls and emails in a professional and friendly manner
• Greeting clients and visitors and directing them to the appropriate department or employee
• Scheduling appointments and meetings
• Maintaining the reception area clean, organized, and presentable
• Handling incoming and outgoing mail, including sorting and distributing it
• Performing basic clerical tasks such as filing, data entry, and document preparation
• Maintaining office equipment, such as printers and copiers, and ordering supplies as needed
• Handling sensitive and confidential information with discretion and professionalism
• Assisting with administrative tasks, such as booking travel arrangements and preparing expense reports

B. Required Experience and Qualification

While there are no strict educational requirements for becoming a receptionist, some experience or qualification may be necessary to perform the duties effectively. The following are some of the common requirements:

• High school diploma or equivalent
• Experience in customer service or front desk roles
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook
• Ability to multitask and prioritize tasks effectively
• Attention to detail and strong organizational skills
• Professional and friendly demeanor

C. Work Environment

Receptionists usually work in various settings, such as corporate offices, medical clinics, hotels, schools, and government agencies. The work environment may vary depending on the industry or company, but receptionists typically work at a front desk or reception area.

The work schedule may align with standard office hours, although some receptionists may work weekends, evenings, or holidays. Receptionists often have to stand or sit for extended periods, and they may have to handle stressful situations or difficult clients. Therefore, a receptionist job requires physical and mental stamina, as well as stress management and conflict resolution skills.

A receptionist job requires professionalism, organization, and excellent communication skills. A well-written receptionist resume that highlights these skills and experiences can increase your chances of landing a receptionist job.

Best Practices for Receptionists

As the first point of contact for most visitors to a company, receptionists play a crucial role in establishing a positive image and a professional atmosphere. To excel in this position, they need to master a variety of skills, including phone etiquette, time management, multitasking, conflict resolution, and safety awareness. To help receptionists meet these expectations, here are some best practices to follow:

A. Proper Phone Etiquette

Receptionists should answer the phone promptly and politely, using a friendly and professional tone. They should identify themselves and the company, ask how they can assist the caller, and listen actively to their needs. They should also take accurate messages, transfer calls efficiently, and handle voicemail and email messages promptly. Receptionists should avoid interrupting the caller, putting them on hold for too long, or using slang or jargon that the caller may not understand. They should also avoid sharing personal opinions or information that are not relevant to the call.

B. Direct and Assist in Reception Area

Receptionists should greet visitors and direct them to the appropriate area or person in a courteous and helpful manner. They should offer assistance with coats, bags, or directions, and make sure that visitors feel welcome and comfortable. They should also keep the reception area clean, organized, and well-stocked, ensuring that there are enough chairs, magazines, or refreshments available. Receptionists should anticipate the needs of visitors and be proactive in providing solutions or alternatives if needed.

C. Maintain Confidentiality

Receptionists should respect the privacy and confidentiality of visitors and employees, and keep sensitive information secure. They should avoid discussing personal, financial, medical, or legal matters in public areas, or with unauthorized individuals. If a visitor or employee asks for confidential assistance, receptionists should provide them with a private space or refer them to a supervisor or a specialized department. Receptionists should also be aware of the company’s policies and procedures on data protection and confidentiality.

D. Deal with Difficult Situations

Receptionists may encounter challenging or unexpected situations, such as irate or hostile visitors, emergencies, or security breaches. In such cases, they should remain calm, professional, and alert, and follow the company’s guidelines on how to handle them. They should use active listening, empathy, and problem-solving skills to identify the root causes of the situation and find the most appropriate solution. They should also communicate clearly and assertively with visitors or colleagues, while avoiding confrontations or escalations.

E. Implement Best Safety Practices

Receptionists need to be vigilant and proactive in ensuring the safety and security of the company’s premises, assets, and people. They should be familiar with the company’s emergency procedures, such as fire drills, evacuation plans, or first-aid protocols, and be prepared to act quickly and efficiently in case of an emergency.

Receptionist Industry Trends

A. growth and shifts in receptionist job market.

The receptionist role has undergone a significant transformation in recent years, with changes in the job market leading to new opportunities and skill sets. The growth of the service industry has been a driving force behind the increase in demand for receptionists, as many companies rely on their services to provide a welcoming and professional image to clients, customers, and visitors.

Moreover, shifts in the job market mean that receptionists are no longer limited to traditional office settings. Today, receptionists may work in a variety of industries, including healthcare, hospitality, government, and education. The need for receptionists with specialized knowledge and skills has also increased, with many companies seeking candidates with experience in areas like social media management, event planning, and customer service.

B. Emerging Technologies and Role of Receptionists

The role of receptionists has also been impacted by the emergence of new technologies, such as AI chatbots, virtual assistants, and automated phone systems. While some fear that these technological advancements may replace human receptionists, many experts believe that they will instead play a complementary role, allowing receptionists to focus on more complex tasks.

For example, AI chatbots can help screen and route calls to the appropriate department, freeing up receptionists to tackle more pressing matters. Virtual assistants can also aid receptionists in managing their workload, allowing them to prioritize tasks based on urgency.

However, the emergence of these technologies also means that receptionists must acquire new skills and knowledge to remain competitive in the job market. Familiarity with CRM software, knowledge of common web applications and social media platforms, and the ability to troubleshoot technical issues are just a few examples of skills that are in high demand among receptionists.

C. Remote Receptionists

Finally, the rise of remote work has also impacted the receptionist industry, with many companies opting to hire remote receptionists to manage their calls, emails, and other communication channels. Remote receptionists offer several benefits to companies, including cost savings and 24/7 availability.

To be a successful remote receptionist, one must have excellent communication skills, as well as a strong sense of professionalism and reliability. The ability to troubleshoot technical issues and work independently are also crucial for remote receptionists.

The receptionist industry has undergone significant changes in recent years, driven by shifts in the job market and the emergence of new technologies. To remain competitive in this evolving industry, receptionists must be willing to adapt to new challenges and acquire the skills and knowledge necessary to succeed in a changing landscape.

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Top 12 Front Desk Receptionist Skills to Put on Your Resume

A compelling resume is crucial for front desk receptionists aiming to make a strong first impression on potential employers. Highlighting the top skills in your resume not only showcases your proficiency in front desk operations but also sets you apart as a highly capable and adaptable candidate in the hospitality and service industry.

Front Desk Receptionist Skills

• Multitasking
• Communication
• Customer Service
• Microsoft Office
• Time Management
• Problem-Solving
• Organizational
• Detail-Oriented
• Scheduling (e.g., Calendly)
• CRM Software (e.g., Salesforce)
• Telephone Etiquette

1. Multitasking

Multitasking for a Front Desk Receptionist involves simultaneously handling various duties such as answering calls, greeting visitors, managing appointments, and performing administrative tasks, ensuring smooth and efficient front desk operations.

Why It's Important

Multitasking is essential for a Front Desk Receptionist because it enables them to efficiently handle multiple tasks simultaneously, such as greeting visitors, answering calls, and managing appointments, ensuring smooth operations and a positive first impression for guests.

How to Improve Multitasking Skills

Improving multitasking, especially for a Front Desk Receptionist, involves enhancing organizational skills, prioritizing tasks, and using tools to streamline processes. Here’s a concise guide:

Prioritize Tasks : Quickly identify which tasks need immediate attention and which can wait. Use the Eisenhower Box technique to categorize tasks by urgency and importance.

Use Technology : Leverage scheduling and task management software to keep track of duties and appointments. Tools like Asana can help manage tasks efficiently.

Improve Communication Skills : Clear communication can reduce the need for multitasking by preventing misunderstandings. Resources like Toastmasters can enhance your communication.

Limit Interruptions : Use strategies to minimize disruptions, such as setting specific times to check emails. Techniques for managing interruptions can be found on MindTools .

Practice Mindfulness : Strengthen your ability to focus on the present task. Simple mindfulness exercises can improve concentration. Explore Headspace for guided mindfulness exercises.

By prioritizing effectively, leveraging technology, communicating clearly, minimizing disruptions, and practicing mindfulness, you can enhance your multitasking abilities significantly.

How to Display Multitasking Skills on Your Resume

2. Communication

Communication, for a Front Desk Receptionist, involves effectively exchanging information, both verbally and non-verbally, with guests and staff to ensure smooth operations and customer satisfaction.

Communication is crucial for a Front Desk Receptionist as it ensures effective information exchange, fosters a positive first impression, and facilitates smooth operations, enhancing overall guest satisfaction and business success.

How to Improve Communication Skills

To improve communication as a Front Desk Receptionist, focus on these key areas:

Active Listening : Pay close attention to what the speaker is saying. Acknowledge their concerns by nodding or using phrases like "I understand." MindTools offers strategies for developing active listening skills.

Clear Speaking : Speak clearly and concisely. Use simple language and avoid jargon. Toastmasters International provides tips for effective speaking.

Positive Body Language : Use open body language to appear approachable. Smile, maintain eye contact, and avoid crossing your arms. HelpGuide explains the importance of non-verbal cues.

Patience and Empathy : Show patience and empathy towards the concerns and queries of guests. Understanding their perspective can improve interaction quality. SkillsYouNeed discusses how to develop empathy skills.

Feedback Solicitation : Regularly ask for feedback on your communication style and make adjustments as necessary. Harvard Business Review offers insights on effective feedback practices.

By focusing on these areas, a Front Desk Receptionist can significantly enhance their communication effectiveness.

How to Display Communication Skills on Your Resume

3. Customer Service

Customer service, in the context of a Front Desk Receptionist, involves greeting visitors, addressing inquiries, providing information, and ensuring a welcoming and efficient front office operation to meet the needs of guests and clients.

Customer service is crucial for a Front Desk Receptionist as it directly impacts the first impression of a business, influences customer satisfaction and retention, and ultimately contributes to the reputation and success of the company.

How to Improve Customer Service Skills

Improving customer service, especially for a Front Desk Receptionist, involves a few key strategies:

Active Listening : Ensure you fully understand the customer's needs by listening actively. Active Listening Skills can help you better connect with customers.

Effective Communication : Communicate clearly and positively. The Balance Careers offers tips on enhancing communication skills.

Product Knowledge : Know your services/products well to provide accurate information. Forbes highlights its importance.

Problem-Solving Skills : Be ready to resolve issues swiftly. Help Scout guides on developing problem-solving skills.

Patience and Empathy : Understand and empathize with customer frustrations. Harvard Business Review discusses using empathy in customer service.

Feedback Collection and Action : Act on feedback to improve services. Qualtrics offers strategies for collecting and using feedback.

Continuous Training : Keep skills sharp with ongoing training. Chron explains the importance of continuous training.

By focusing on these areas, a Front Desk Receptionist can significantly enhance customer satisfaction and service quality.

How to Display Customer Service Skills on Your Resume

4. Microsoft Office

Microsoft Office is a suite of productivity tools, including Word for document creation, Excel for spreadsheets, PowerPoint for presentations, and Outlook for email and calendar management, designed to facilitate various administrative tasks commonly handled by a Front Desk Receptionist.

Microsoft Office is crucial for a Front Desk Receptionist as it provides essential tools for creating professional documents (Word), managing appointments and communication (Outlook), handling data and guest information (Excel), and creating presentations for display or meetings (PowerPoint), thereby ensuring efficient and organized front desk operations.

How to Improve Microsoft Office Skills

Improving Microsoft Office skills, particularly for a Front Desk Receptionist, involves focusing on the most relevant tools and features to enhance productivity and communication. Here are brief, actionable ways to get better:

Master Key Office Applications : Prioritize learning advanced features in Word , Excel , and Outlook . Word for document creation, Excel for data management and reporting, and Outlook for email and calendar organization.

Utilize Templates : Leverage Office’s wide range of templates for letters, schedules, and reports to save time.

Explore PowerPoint : Enhance your PowerPoint skills for creating presentations for meetings or events.

Automate Repetitive Tasks : Learn to use Quick Parts in Word for repetitive text and Quick Steps in Outlook to manage emails efficiently.

Improve Typing Speed and Accuracy : Since much of the work involves creating and editing documents, improving typing skills can significantly boost productivity. Use free online resources like Typing.com for practice.

Microsoft Office Training : Microsoft offers free training for all its Office applications. Utilize these resources at the Microsoft Office Training Center to learn new skills and get certifications.

Practice with Real-world Scenarios : Apply your skills in everyday work tasks. Experiment with creating complex documents, managing larger datasets in Excel, or organizing a more efficient email system in Outlook.

Stay Updated : Office applications receive frequent updates. Keep abreast with the latest features and improvements via the Microsoft 365 Blog .

Improving proficiency in Microsoft Office as a Front Desk Receptionist not only enhances job performance but also opens up opportunities for taking on more complex tasks and responsibilities.

How to Display Microsoft Office Skills on Your Resume

5. Time Management

Time management for a Front Desk Receptionist involves efficiently organizing and allocating their time to handle tasks such as greeting visitors, answering calls, scheduling appointments, and managing administrative duties, ensuring smooth operations and excellent customer service.

Time management is crucial for a Front Desk Receptionist because it enables efficient handling of tasks such as greeting visitors, answering calls, and managing appointments, ensuring smooth operations and a positive first impression for clients or guests.

How to Improve Time Management Skills

Improving time management, especially for a Front Desk Receptionist, involves prioritizing tasks, setting clear goals, and using tools effectively. Here’s how:

• Prioritize Tasks : Identify urgent vs. important tasks using the Eisenhower Matrix .
• Set Goals : Establish SMART goals - Specific, Measurable, Achievable, Relevant, Time-bound. MindTools offers a detailed guide.
• Use Tools : Leverage time management tools like scheduling software or apps. Asana and Trello are great for task organization.
• Limit Interruptions : Allocate specific times for checking emails or answering non-urgent calls. This guide provides strategies.
• Take Breaks : Short breaks can boost productivity. The Pomodoro Technique suggests 25-minute focus sessions followed by a 5-minute break.

Implementing these strategies can significantly enhance time management skills, leading to a more efficient and productive work environment for a Front Desk Receptionist.

How to Display Time Management Skills on Your Resume

6. Problem-Solving

Problem-solving, in the context of a Front Desk Receptionist, involves quickly and effectively addressing and resolving any issues or challenges that guests or clients may encounter, ensuring a smooth and satisfactory experience.

Problem-solving is crucial for a Front Desk Receptionist as it enables them to efficiently address and resolve unexpected issues, ensuring guest satisfaction and maintaining smooth operation of front desk activities.

How to Improve Problem-Solving Skills

Improving problem-solving skills, especially for a Front Desk Receptionist, involves a blend of enhancing communication, organizational skills, and stress management. Here’s a concise guide:

Enhance Communication Skills: Clear communication helps identify issues quickly and accurately. Practice active listening and assertive speaking. Toastmasters offers resources to sharpen these skills.

Boost Organizational Skills: Being well-organized allows you to handle multiple tasks and solve problems efficiently. Utilize tools like Trello or Asana for task management.

Learn Stress Management: Effective problem-solving under pressure requires calmness. Techniques such as deep breathing or meditation can be helpful. Headspace offers guided sessions.

Seek Feedback and Reflect: Regular feedback from peers and supervisors can provide insights into your problem-solving process. Reflect on past situations to identify improvement areas.

Continuous Learning: Stay informed about best practices in customer service and problem-solving by following relevant blogs and resources such as HubSpot Blog .

Focusing on these areas will significantly enhance your problem-solving capabilities as a Front Desk Receptionist, allowing you to handle challenges more effectively.

How to Display Problem-Solving Skills on Your Resume

7. Organizational

Organizational skills for a Front Desk Receptionist involve efficiently managing tasks such as scheduling appointments, handling incoming calls and messages, organizing files and documents, and ensuring the reception area is orderly, to provide effective support and create a welcoming environment for visitors and staff.

Organizational skills are crucial for a Front Desk Receptionist as they ensure efficient handling of appointments, prompt customer service, accurate record-keeping, and effective management of communication and tasks, leading to smooth operations and a positive first impression for visitors.

How to Improve Organizational Skills

Improving organizational skills, especially for a Front Desk Receptionist, involves streamlining tasks, managing time effectively, and enhancing communication. Here's a concise guide:

Prioritize Tasks : Begin by identifying high-priority tasks. Tools like the Eisenhower Box can help distinguish between urgent and important tasks. Learn more .

Time Management : Utilize digital calendars or apps like Google Calendar to schedule and allocate time for tasks efficiently. Explore Google Calendar .

Streamline Communication : Employ tools like Slack for seamless communication with team members. Check Slack .

Organize Workspace : A tidy workspace promotes efficiency. Use physical organizers or digital tools like Evernote for keeping notes and information well-arranged. Discover Evernote .

Automate Repetitive Tasks : Automate standard responses or frequently asked questions using templates or software like Zendesk. Visit Zendesk .

Continuous Learning : Stay updated with organizational tools and techniques by subscribing to blogs or websites dedicated to productivity, like Lifehacker. Go to Lifehacker .

By implementing these strategies, a Front Desk Receptionist can significantly improve their organizational skills, contributing to a more efficient and productive work environment.

How to Display Organizational Skills on Your Resume

8. Detail-Oriented

Being detail-oriented as a Front Desk Receptionist means attentively managing tasks like scheduling, data entry, and customer service with precision and accuracy to ensure smooth operations and high-quality guest experiences.

Being detail-oriented is crucial for a Front Desk Receptionist as it ensures accuracy in scheduling, clear communication, efficient handling of inquiries, and the provision of exceptional customer service, all of which contribute to a positive first impression and operational excellence of the organization.

How to Improve Detail-Oriented Skills

To improve detail-oriented skills as a Front Desk Receptionist:

Practice Active Listening : Pay close attention to the details in conversations. Active Listening Skills can help you catch subtleties that might otherwise be missed.

Organize Your Workspace : A tidy desk can help you focus and process information efficiently. Workspace Organization explains the impact on productivity.

Use Checklists : Create daily task lists to ensure no detail is overlooked. Checklist Making discusses their benefits.

Double-Check Your Work : Always take a moment to review your tasks for accuracy. Proofreading Strategies offer techniques for catching errors.

Ask for Feedback : Regularly seek constructive criticism to identify areas for improvement. Receiving Feedback provides insights into learning from feedback effectively.

Engage in Continuous Learning : Stay updated on best practices in reception and customer service. Continuous Learning highlights its importance in the workplace.

By honing these skills, you'll enhance your attention to detail, making you a more effective and efficient Front Desk Receptionist.

How to Display Detail-Oriented Skills on Your Resume

9. Scheduling (e.g., Calendly)

Scheduling, as in tools like Calendly, is a digital system that allows individuals to book appointments or meetings automatically based on available times, streamlining the process of managing appointments and reducing the workload for front desk receptionists.

Scheduling is pivotal for a Front Desk Receptionist as it ensures efficient time management, minimizes appointment conflicts, enhances customer satisfaction by streamlining the booking process, and optimizes the daily flow of visitors and meetings.

How to Improve Scheduling (e.g., Calendly) Skills

To enhance scheduling efficiency and accuracy, especially for a Front Desk Receptionist using tools like Calendly, consider the following concise steps:

Integration : Ensure Calendly is fully integrated with your organization's calendar system (e.g., Google Calendar, Outlook). This allows for real-time availability updates, reducing scheduling conflicts. Calendly Integration Guide.

Customization : Customize appointment types with specific durations, questions, or requirements. This ensures the receptionist gathers necessary information before the meeting. Customizing Event Types.

Buffer Times : Add buffer times between appointments to allow for preparation or unexpected delays, enhancing the overall service quality. Setting Up Buffer Times.

Time Zone Detection : Utilize Calendly's automatic time zone detection feature to avoid confusion for international clients, ensuring smooth scheduling across different regions. Time Zone Intelligent Scheduling.

Reminders and Follow-ups : Set up automated email or SMS reminders and follow-up messages to reduce no-shows and keep appointments on track. Automated Notifications.

Training : Regularly train and update front desk staff on new features or best practices for using Calendly or similar tools to ensure they are maximizing the platform's potential. Calendly Resources.

By implementing these strategies, a Front Desk Receptionist can significantly improve scheduling efficiency, providing a better experience for both staff and clients.

How to Display Scheduling (e.g., Calendly) Skills on Your Resume

10. Data Entry

Data entry for a Front Desk Receptionist involves accurately inputting, updating, and maintaining information in the company's system or database, often including guest or client details, appointments, and communications.

Data entry is crucial for a Front Desk Receptionist as it ensures accurate and organized record-keeping of guest information, appointments, and transactions, facilitating efficient communication, service delivery, and overall operational effectiveness.

How to Improve Data Entry Skills

Improving data entry, especially for a Front Desk Receptionist, involves enhancing accuracy and speed. Here are concise strategies:

Use Data Entry Software : Implement data entry software that automates repetitive tasks and suggests auto-completions.

Keyboard Shortcuts Mastery : Learn and use keyboard shortcuts to navigate forms and applications faster.

Data Entry Practice : Regularly practice on platforms like TypingTest to improve typing speed and accuracy.

Dual Monitors Setup : Use a dual monitor setup to reduce time switching between applications.

Use Templates and Auto-Fill Features : Create templates for repetitive data and use auto-fill options where available.

Regular Breaks and Ergonomics : Maintain ergonomics at the workspace and take regular breaks to avoid fatigue.

Data Verification Process : Implement a process for double-checking data entries for errors.

Training and Continuous Learning : Attend online courses for advanced data entry techniques and software updates.

By incorporating these strategies, a Front Desk Receptionist can significantly improve their data entry skills, leading to higher accuracy and efficiency.

How to Display Data Entry Skills on Your Resume

11. CRM Software (e.g., Salesforce)

CRM software, like Salesforce, is a tool that helps manage interactions with customers and potential customers. It organizes information such as contact details, communication history, and preferences, to improve customer service and support sales efforts. For a Front Desk Receptionist, it can be used to quickly access customer information, track interactions, and schedule appointments, enhancing the overall customer experience.

CRM software is crucial for a Front Desk Receptionist as it centralizes customer information, streamlines communication, and enhances service efficiency, enabling personalized and efficient customer interactions.

How to Improve CRM Software (e.g., Salesforce) Skills

Improving CRM software like Salesforce for a front desk receptionist involves focusing on usability, accessibility, and integration to enhance customer interactions and operational efficiency.

• Streamline User Interface : Simplify the dashboard and navigation for easy access to frequently used features ( Salesforce Customization ).
• Automate Daily Tasks : Use automation tools to handle repetitive tasks such as appointment scheduling and follow-ups (Salesforce Automation).
• Integrate Communication Tools : Embed email and social media for quick responses to customer inquiries within the CRM (Salesforce Integration).
• Customize Customer Interactions : Tailor the CRM to capture unique customer interactions, making information readily available for personalized service (Salesforce Personalization).
• Implement Training Programs : Regularly update staff on CRM features and best practices to ensure the software is used to its full potential ( Salesforce Training ).

By focusing on these areas, a front desk receptionist can leverage CRM software more effectively to improve customer service and operational efficiency.

How to Display CRM Software (e.g., Salesforce) Skills on Your Resume

12. Telephone Etiquette

Telephone etiquette for a Front Desk Receptionist involves answering calls promptly, greeting callers courteously, speaking clearly, actively listening, addressing the caller's needs efficiently, maintaining professionalism, and ensuring a positive and helpful tone throughout the conversation.

Telephone etiquette is crucial for a Front Desk Receptionist as it sets the first impression of the business, ensures clear and effective communication, and demonstrates professionalism and respect towards callers, ultimately enhancing customer satisfaction and maintaining the company's image.

How to Improve Telephone Etiquette Skills

Improving telephone etiquette as a Front Desk Receptionist involves several key practices:

Greet Warmly - Start with a polite greeting and introduce yourself. Example: "Good morning/afternoon, [Company Name], this is [Your Name] speaking. How can I assist you?"

Listen Carefully - Give the caller your full attention, listening to their needs or concerns without interrupting.

Speak Clearly - Use a clear, pleasant voice. Avoid slang or overly technical language unless necessary.

Be Prepared - Keep necessary information or tools (like a notepad, pen, computer access) handy to efficiently address queries.

Stay Positive - Maintain a positive and helpful tone, even if the call becomes challenging.

Respect Privacy - Be discreet with sensitive information, ensuring confidentiality.

End Politely - Conclude calls with a courteous farewell, ensuring all caller queries are addressed. Example: "Thank you for calling [Company Name]. Have a great day!"

For more detailed guidelines and best practices, explore these resources:

• Forbes: 10 Telephone Etiquette Tips
• Indeed: How To Improve Phone Etiquette

These insights can help refine your telephone communication skills, enhancing the caller's experience and reflecting positively on your organization.

How to Display Telephone Etiquette Skills on Your Resume

Related Career Skills

• Front Office Receptionist
• Front Desk Associate
• Front Desk Manager
• Front Desk Assistant
• Front Desk Attendant
• Front Desk Clerk

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• Resume and Cover Letter

Receptionist Top Needed Skills

1 min read · Updated on December 17, 2021

Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies.

A well-crafted resume skills section, highlighting your relevant skills for a receptionist position , will help your resume beat the applicant tracking system (ATS), which is the first step to getting your application noticed. Use the receptionist top skills and proficiencies below to help you effectively write your resume.

Receptionist top skills & proficiencies:

• Customer service
• Overachieving attitude
• Verbal communication skills
• Written communication skills
• Professional
• Problem solving skills
• Accuracy and attention to detail
• Interpersonal skills
• Telephone skills
• Microsoft Office proficiency
• Professionalism
• Customer focus
• Organization
• Calm under pressure
• Supply management
• Adaptable and quick to learn new technologies
• Multitasking capabilities

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See how your resume stacks up.

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Receptionist Skills to Land a Job Quickly

To become a receptionist or advance in this career, one needs a specific set of hard and soft skills. In this post, you’ll find all essential receptionist skills that will help you craft a winning resume and highlight relevant accomplishments.

We will also discuss how long it takes to excel in specific skills for receptionist and how to properly showcase them in a cover letter or resume. Learn what receptionists can do and how they perform their duties perfectly.

Who Is a Receptionist?

So, what do receptionists do? The receptionist job requirements include the ability to multitask, organize, and manage communications. These competencies are necessary to handle phone calls and written communication. Receptionists welcome guests, greet them, engage in small talk, and answer questions.

Other experiences in such positions include maintaining security in the office with specific procedures and logging all visitors. They also provide administrative and clerical support, including handling various documents. For example, they scan something or design and print materials.

Receptionist Technical Skills

A great receptionist skill set includes particular hard skills. The exact software one needs to be experienced at may vary depending on the industry, but overall receptionist technical skills are the following:

• strong computer skills and experience with office software, like MS Office, Word, Excel, etc.;
• fast and excellent typing (WPM);
• work with different types of information management software;
• experience with industry-specific logging or tracking solutions;
• knowledge of multiline telecommunication systems;
• supply management.

The receptionist technical skills can also include working with management and organization systems and automation of specific data.

Receptionist Non-Technical Skills

Of course, the top-notch skills of a receptionist who wants to grow as a professional also include soft skills. A front desk receptionist is a first impression of the company on visitors and potential clients. It means that such an employee is proficient in all types of communication. Other soft skills include the following:

• organization and management;
• strong multitasking;
• desire to learn (being self-motivated for improvement);
• knowledge of customer service best practices and principles;
• problem-solving approach;
• attention to detail;
• excellent listening skills;
• time management;
• ability to resolve conflicts.

Job seekers in this field may have any hobbies, but at work, they need to focus on professionalism and efficiency.

And if you want to put receptionist skills on a resume, think about this: If your writing skills are not as good as your professional ones, trust a professional resume writer service to describe them professionally . Pay for resume and get it done by a pro, with no hassle.

Top Skills for Landing a Receptionist Job

Recruiting firms look not only for relevant work experience but also for top skills for receptionist and specific accomplishments. An applicant needs to impress recruiters with their resume and cover letter to stand out.

Here are the top skills for receptionist to include in a resume.

• Hard skills – name all software solutions and tech you have worked with.
• Focus on automation tools and programs.
• Highlight communication and experience in customer service.
• Indicate receptionist education or professional certification.

Now, let’s define the essential soft skills in detail.

But before, if you want to make it professionally, turn it to professional resume services that will highlight it on your resume.

Communication Skill

The first thing to come to mind answering the question about what skills does a receptionist need is communication. Interacting with customers, visitors, and other employees is a huge part of their daily routine. It is important to always be polite, empathetic, and helpful.

When describing this skill in a resume, focus on customer satisfaction. Show measurable results – 95% satisfaction according to a survey or 3 years without complaints.

Organization Skill

The next crucial part of receptionist requirements is the ability to organize and manage. Keeping lots of files and various types of information in a clear system is a part of the job. Present the results of your automation or organization systems for previous employers.

A front desk professional needs to be able to find any document fast, know exactly where it is stored, and keep everything tidy.

Multitasking Skill

Usually, receptionist education and experience include multitasking, for example, answering calls, greeting visitors, or preparing coffee or water for a meeting. The ability to manage several tasks at once is essential for effective job performance. It also means dealing with lots of different information, like logging visitors, keeping the schedules correct, and control of office supplies.

Multitasking comes hand in hand with automation, organization, and using different systems to make all these processes smooth and effective.

Customer Service Skill

Customer service experience is highly valued among receptionist qualifications. A receptionist is the face of a business, and they need to show professional behavior and attention to clients and visitors.

Front desk professionals make sure that visitors have a pleasant experience and get assistance with any inquiries they might have. It is important to be polite, helpful, and treat all the customers with respect.

Problem-Solving Skill

Problem-solving is one of the top job requirements for almost any position, and the front desk is no exception. One needs to learn to prioritize issues and tasks and address any errors fast. It might be anything, from a shortage of paper to printer error that requires instant action.

Receptionists also need a problem-solving approach when dealing with both customers and the company’s staff. For example, they apply this ability when they need to introduce a new file management system or keep the schedules for meetings in check.

An Efficient Way of Becoming a Receptionist

To hone good receptionist skills, one needs to dedicate time and effort. It is very useful to get professional education and certification. One can also follow online courses on management, organization, or particular software. All of that will make you stand out from the competition, as well as experience or education in a business department.

Another great way to invest in your career is to get professional help with your resume. Our service can craft a winning resume for you that will make you stand out.

Follow an Online Educational Program

Whether you are interested in training courses or a full degree, there are many online options. Getting an online education is beneficial in many ways. It offers a fast-paced environment, flexibility, and lower prices. In many cases, it is much more accessible for students and professionals all over the world. It also allows combining work and education, so one can get qualifications and experience at the same time. The data shows that with the right motivation in place, online education is as effective as a traditional one.

Receptionist in the Workplace

The receptionist requirements align with the work peculiarities for such employees. The individuals work in a fast-paced environment while tackling lots of small tasks every day. It is essential to be able to perform under stress and stay concentrated.

The job outlook for front desk employees is pretty good, as almost any business wants to employ receptionists. It is a necessity for a company’s administration department. So, it is definitely quite possible to land a job, but there is still competition for top positions.

How to get a job if you’re an entry-level specialist? Check cover letter examples career change if you’ve recently switched industries. Align your past work experience with the one of a receptionist. If this doesn’t help, learn how to present your skills in a Functional format below.

How to Showcase Your Skills

To land a dream job and ensure career growth, you should learn to present yourself. Receptionist skills and qualifications are great, but it is essential to know how to showcase them in a resume and cover letter.

We’ll talk about some tips and tricks in this regard. But the main point is to always focus on results, measurable achievements, and the impact of your work on the company’s performance.

Skills for Resume [Example]

The receptionist cover letter and resume need to highlight the skills and show why you are the top pick for this position. Put the recent work experience on top and showcase your achievements instead of describing work responsibilities. Look at the two examples below.

Good: Achieved 96% customer satisfaction according to follow-up surveys. Managed internal and external company communication for 3 years without complaints.

Bad: Managed calls and emails and welcomed visitors. Maintained telecommunication systems and performed file organization.

The good example focuses on measurable results and impact. And the bad one simply states the work duties that any receptionist has.

Skills for the Job Interview

It is also important to showcase the skills needed for a receptionist in a job interview. Expand the data given on the resume to a recruiter and give examples of the tasks you’ve managed. When you discuss some aspects of a position, illustrate your experience with relevant cases.

Also, remember that the interview is a great way to illustrate your communications skills. A company wants to employ a professional who is great at all types of communication, problem-solving, and multitasking.

Sample for Receptionist Resume Skills Section

The skills section of a successful receptionist resume needs to be specific and straight-to-the-point. Do not list duties, but present the level of your skills for a future position. This is the main reason to hire you.

Divide the section into soft and hard skills. Put the essential ones first.

Receptionist Skills in a Resume Skills Section

Here is an example of a resume skills section for job seekers in this field.

Soft Skills

• Verbal and written communication (expert);
• Time management (advanced);
• Organization (advanced);
• Attention to detail (proficient);
• Problem-solving (advanced).

Hard Skills

• Data entry (advanced);
• Scheduling (proficient) ;
• Shipping (expert);
• Customer relationship management (advanced).

You can name all the key skills that helped you out in similar positions and work experience. Do not stop at only the top-required ones but add something representative of you specifically.

Presenting Receptionist Skills in Work Experience Section

You can also present skills for receptionist in a work experience section of your resume. It is one of the perfect career resources as it can highlight how you managed to apply your skills in previous positions.

Here is a corresponding sample of this section.

2018 to present

• Maintained files and data in an organized system for all visitors, clients, and meetings for 3 years.
• Consulted on the implementation of a new scheduling solution, saving 15% more time for organized meetings and events.
• Managed all external communication with 96% of customer satisfaction based on follow-up surveys.

Want to have your resume fast and easy? You are at the right place! With resume builder service , you'll have it tailored to the job description that dramatically increases the chances of being noticed.

To attract recruiters, you should highlight all the hard and soft receptionist skills you have in your resume. However, make sure they are relevant to the job description. Resume samples are useful, but you should demonstrate your unique personality to stand out from others.

If you struggle with composing a perfect job application, you can get online resume edit service help with your document and cover letter to apply for the job of your dreams. Our experienced resume writers know exactly how to present your skills and experience in the best light. And while we are busy crafting an outstanding resume for you, you can hone skills to be a receptionist of an advanced level.

Learn more about resume samples .

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Receptionist skills for your resume and career

A receptionist's hard skills include data entry, appointment scheduling, and supervising a front office or reception area. They also need to have experience with multi-line phones, word processing, and computer systems. Receptionists play a large role in keeping track of important data and are responsible for ensuring a smooth check-in process.

As for soft skills, receptionists should have strong customer service skills above all else. They need to be able to communicate effectively and have great interpersonal skills. They will act as the point of contact and correspondence for whom they are assisting, so being able to handle basic customer service practices and convey information accurately and clearly is crucial. They should also be well-organized and able to manage office equipment, such as fax machines and scanners.

15 receptionist skills for your resume and career

1. patients.

Patients are individuals seeking medical care. Receptionists use patients by notifying them of abnormal test results, scheduling follow-up testing, and referring them to physicians. They also check insurance eligibility and assist patients in completing personal information and insurance forms. They communicate directly with patients and doctors to discuss confidential information.

• Notified and supported patients with abnormal test results- scheduled follow-up testing and referrals to physicians.
• Check insurance eligibility and assist patients in completing personal information and insurance forms.
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2. Phone Calls

Phone calls are an important part of a receptionist's daily tasks. They receive and direct phone calls, field inquiries, and provide information. Receptionists must maintain confidentiality, clarity, and accuracy while handling phone calls. They must also be able to handle high volumes of calls and transfer them to the appropriate departments or individuals.

• Received and directed telephone calls and relayed conversations and pertinent messages, while maintaining accuracy, clarity, and confidentiality.
• Facilitate students, Manage phone calls and Manage university log system with student information

3. Customer Service

Customer service involves ensuring customers receive support and assistance throughout the buying or service process. Receptionists use customer service daily by providing their clients with information, resolving issues, and answering questions. They greet customers, address inquiries, and ensure that they have a positive experience. Customer service is essential for receptionists as it helps build customer loyalty, increases repeat business, and promotes a positive image of the company.

• Greeted customers/clients, provided quality customer service by answering customer inquiries, describing package of selected massage package.
• Functioned as primary liaison to guests to ensure a consistently positive customer service experience.

4. Data Entry

Data entry involves entering information into a computer database or spreadsheet. Receptionists use data entry to complete various administrative tasks such as scheduling appointments, filing, and updating records. They also use data entry to manage client information, process payments, and perform billing tasks. For example, they may use a software application to research client information and enter data into a database. Receptionists also use data entry to perform tasks such as typing, proofreading, and faxing. They may also assist other administrative staff with data entry and internet research tasks.

• Completed general clerical duties including data entry and filing; operated office machinery.
• Provided general administrative support involving filing, faxing, data entry and photocopying

5. Telephone Calls

Telephone calls involve communicating with callers to determine the purpose of their call and directing them to the appropriate person or department. Receptionists use telephone calls to answer inquiries, schedule appointments, and provide information. They also screen calls, forwarding them to the appropriate personnel and ensuring that important messages are recorded.

• Directed office callers by answering telephone calls from customers; determined nature of business and directed callers to appropriate destination.
• Created official documents for informative mailings to church officials and members while directing telephone calls to appropriate destinations.

6. Front Desk

Front desk is a physical area of a building, often located in a lobby, where visitors are received. Receptionists use front desk to greet visitors, answer phones, and manage schedules. They also use front desk to provide customer service and maintain a clean and organized environment.

• Managed demanding front desk office, executed patient management, scheduled and maintained patient appointments.
• Lead monthly receptionist meetings eradicating any security and front desk issues by implementing solutions.

Choose from 10+ customizable receptionist resume templates

7. appointment scheduling.

Appointment scheduling is the process of booking appointments for clients or patients. Receptionists use appointment scheduling to manage the daily patient volume, including telephone triage and patient referral. They also handle weekly student appointment scheduling, enter student information into computer systems, and maintain confidentiality. Some receptionists also coordinate calendars, manage appointment scheduling for physicians, and provide administrative support.

• Handled weekly student appointment scheduling; entered student information into computer system, maintaining confidentiality and ensuring no overlaps.
• Communicate with various providers and clinical team members to ensure appropriate appointment scheduling or medication renewals.

8. Office Equipment

Office equipment includes items like fax machines, printers, and copy machines. Receptionists use this equipment to fulfill their administrative duties. They order inventory to keep supplies stocked and use office equipment to speed up communication. They also utilize equipment to handle logistics, monitor inventory, and manage procurement.

• Keep medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Routed calls, data entry, and utilizing office equipment to speed communication efficiently and effectively.

9. Word Processing

Word processing is the use of computer software to create, edit, and format documents. Receptionists use word processing to create a variety of documents, such as invoices, reports, memos, letters, and financial statements. They also use word processing to prepare administrative documents, like data entry and other office correspondence. They may also use word processing to enter information into a database or presentation software.

• Managed a variety of responsibilities in busy office environment including: data entry, word processing accounts receivable and general office duties
• Provided typing and or word processing services for administrative office correspondence; assisted with other business office functions.

10. Direct Calls

Direct calls are phone calls that are focused on a specific purpose, such as sales or customer service. Receptionists use direct calls to answer and refer inquiries, as well as to screen calls and direct them to the appropriate person. They also use direct calls to schedule appointments, coordinate meetings, and handle visitor access. For example, a receptionist might answer a call, determine the nature of the business, and then direct the caller to the appropriate department. This helps to ensure that clients and visitors receive the help they need in a timely and efficient manner.

• Answer telephone, screen and direct calls *Take and relay messages *Greet persons entering organization *Monitor visitor access and maintain security awareness
• Screen and direct calls; Answer and refer inquiries Direct people to correct destination Provide general and administrative and clerical support.

11. Multi-Line Phone System

A multi-line phone system is a system that allows users to handle multiple calls at once. Receptionists use this system to answer multiple calls, take messages, and transfer calls. They also use it to schedule appointments, surgeries, and direct calls to the appropriate personnel. They also use multi-line phone system to provide general customer service, receive payments, and process insurance inquiries.

• Answer Multi-Line Phone Systems up to 15 lines.
• Performed traditional administrative assistant functions such as operating a multi-line phone system, setting up appointments, and preparing reports

12. Greeting Visitors

Greeting visitors is the act of welcoming people to a building or office. Receptionists use greeting visitors in their job by managing the reception area, responding to telephone and in-person requests, and providing exceptional customer service. They also direct telephone calls, answer questions and concerns, and maintain a friendly environment.

• Managed receptionist area in an organized manner, including greeting visitors and responding to telephone and in person requests for information.
• Managed reception area in neat and organized fashion, including greeting visitors and responding to telephone and in-person request information.

13. Clerical Support

Clerical support refers to providing administrative assistance and tasks related to office operations. Receptionists use clerical support by answering and directing calls, managing the switchboard, distributing mail, and assisting with productivity projects. They also provide general administrative support, such as preparing correspondence and documents, scheduling appointments, and maintaining office files. As one receptionist put it, "Provided part-time reception coverage and clerical support on an as needed basis to membership and research unit for religious based organization." They also ensure the office environment is organized and maintained, such as by ordering supplies, managing incoming and outgoing mail, and providing administrative services to the office manager.

• Provided administrative and clerical support to the executive and administrative team that included screening, answering, and directing calls appropriately.
• Managed switchboard proficiently, distributed departmental mail, provided clerical support as requested and assisted productivity projects as assigned by supervisor.

HR stands for Human Resources. Receptionists use HR by assisting in tasks such as screening applicants, filing, faxing, and making copies. They also support the HR department by processing payroll for employees and handling HR requests like new hires and terminations.

• Assisted Human Resources General Manager with HR responsibilities as directed.
• Provide Customer Service, answer phones, process payroll for about 300 employees and HR requests etc new hire and terminations.

15. Computer System

A computer system is a group of interconnected devices that work together to perform a variety of tasks. Receptionists use computer systems in a variety of ways, such as managing appointments, updating patient information, and processing incoming referrals. They may also use computer systems to enter customer information, process billing and insurance claims, and document medical information. For example, a receptionist at a doctor's office might use the computer system to schedule appointments, verify patient information, and enter billing information for insurance claims.

• Managed computer systems *Faxing/copying *Scheduled appointments *Distributed applications *Handled/organized incoming resumes
• Scheduled patient appointments daily Check-out patients and collected co-pays Verified that information in the computer system was up-to-date and accurate.

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List of receptionist skills to add to your resume

The most important skills for a receptionist resume and required skills for a receptionist to have include:

• Phone Calls
• Customer Service
• Telephone Calls
• Appointment Scheduling
• Office Equipment
• Word Processing
• Direct Calls
• Multi-Line Phone System
• Greeting Visitors
• Clerical Support
• Computer System
• Patient Appointments
• Patient Charts
• Visitor Badges
• Transferring Calls
• Fax Machines
• Inbound Calls
• Insurance Verification
• Multi-Line Telephone System
• Update Appointment Calendars
• Telephone Switchboard
• Bank Deposits
• Administrative Support Tasks
• Customer Inquiries
• Travel Arrangements
• Customer Complaints
• Relay Messages
• Courier Deliveries
• Insurance Claims
• Multi-Line Switchboard
• Greeting Clients
• Senior Care
• Book Appointments
• Facsimile Machines
• Credit Card

Updated February 16, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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