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IT Infrastructure Manager Resume Examples: Proven To Get You Hired In 2024

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• IT Infrastructure Manager
• IT Operations Manager
• Cloud Infrastructure Manager
• Network Infrastructure Manager
• IT Infrastructure Project Manager

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• IT Infrastructure Manager Resume Tips

IT Infrastructure Manager Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., it infrastructure manager resume sample.

The IT Infrastructure Manager role revolves around overseeing an organization's network and server infrastructure. With the rising trend of remote work, this position has become essential in ensuring secure and efficient connectivity. As you write your resume, it's critical to spotlight your ability to handle the complexities of the evolving IT landscape. For instance, the recent rise in cyber-attacks means a hiring manager will undoubtedly appreciate your expertise in cybersecurity. In this dynamic sector, there's more emphasis on staying updated with cutting-edge technology rather than fixating on traditional qualifications. So, in terms of your resume, it's more about demonstrating your adaptability and continuous learning prowess. Also, remember to highlight your accomplishments that showcase your leadership abilities and strategic planning skills.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your it infrastructure manager resume in 2024,    highlight your technical proficiencies.

You should specifically highlight your expertise with various network & server technologies, cloud platforms, and cybersecurity measures. Make sure to mention the size and scope of the infrastructures you've managed.

   Emphasize on Strategic Planning and Leadership

The role of an IT Infrastructure Manager goes beyond technical skills. Hiring managers want to see your ability to lead teams, plan strategically, project management proficiency, and manage resources effectively. Make sure you have quantifiable achievements illustrating these skills.

As an IT Infrastructure Manager, you'll be responsible for overseeing a company's IT systems while ensuring optimal performance and security. Things like cloud solutions and virtualization have changed the game, so staying current on industry trends is crucial. Companies often look for candidates with up-to-date knowledge and a proven track record in managing complex IT environments. A well-crafted resume is vital in this field, as it allows you to showcase your technical expertise and management capabilities to potential employers. In this competitive job market, your resume should demonstrate a strong understanding of current IT trends and solutions. Employers want to feel confident in your ability to manage and maintain their IT infrastructure – and it all starts with a well-rounded resume.

   Highlight relevant certifications

As an IT Infrastructure Manager, it's essential to showcase recent and industry-recognized certifications on your resume. Certifications like ITIL, PMP, and AWS Solutions Architect validate your expertise and commitment to staying current in your field.

   Emphasize infrastructure projects

In your work experience section, emphasize your involvement in key infrastructure projects. Highlight your role in planning, designing, implementing, and managing various IT systems, showcasing your ability to adapt and excel in various environments. This demonstrates your hands-on experience and project management skills.

If you’re applying for a more specific IT manager role, like an Infrastructure Manager, use this template when applying to jobs. An IT Infrastructure Manager specializes, not just in IT, but specifically in the design, maintenance and installation/retirement of the organization’s information infrastructure. Like an IT Manager, you will oversee staff in ensuring the smooth operation of the company’s hardware and software, so you’ll need to tailor your resume to the skills and qualifications needed for such a role.

   Tailored infrastructure management experience/skills

Infrastructure management requires specialized knowledge and experience in the industry. As you put together the work section of your IT Infrastructure Manager resume, include the relevant technical skills, operating systems, and software/hardware that you are familiar with. It’s particularly important here to read through the job description and make sure that your resume reflects the posting. For example, if the posting requires experience with a certain type of ERP software, include that in your skills section and expand on it in your work experience.

   Highlight people management experiences

Since you’ll be managing other staff and engineers in the organization, hiring managers will want to ensure that you have both the technical know-how of an engineer as well as the strategic perspective of a higher-level manager. Include instances where you trained other team members or led them through a successful project. As always, include quantifiable metrics as much as possible, e.g. led 10 engineers, accomplished $xx in cost savings.

IT Operations Manager Resume Sample

Cloud infrastructure manager resume sample, network infrastructure manager resume sample, it infrastructure project manager resume sample.

As a hiring manager who has recruited IT Infrastructure Managers at companies like Google, Amazon, and Microsoft, I've seen countless resumes over the years. The best resumes that catch my attention are the ones that effectively highlight the candidate's technical expertise, leadership skills, and ability to drive business impact. In this article, we'll share some tips on how to create a compelling resume that will help you stand out from the competition and land your dream job as an IT Infrastructure Manager.

   Showcase your technical expertise

Hiring managers want to see that you have the technical skills required for the job. Be sure to highlight your experience with:

• Cloud computing platforms such as AWS, Azure, or Google Cloud
• Virtualization technologies like VMware or Hyper-V
• Network infrastructure design and implementation
• Server hardware and software management

For example, instead of simply listing 'AWS' on your resume, provide specific details:

• Migrated 50+ servers from on-premise to AWS, reducing infrastructure costs by 30%
• Designed and implemented a highly available and scalable architecture on AWS using EC2, S3, and RDS

   Demonstrate your leadership abilities

As an IT Infrastructure Manager, you'll be responsible for leading and managing a team of IT professionals. Hiring managers want to see evidence of your leadership skills on your resume:

• Managed a team of IT professionals
• Led infrastructure projects

Instead, provide specific examples that demonstrate your leadership impact:

• Led a team of 15 IT professionals to successfully complete a $1M data center migration project on time and under budget
• Mentored and coached junior IT staff, resulting in a 25% improvement in team productivity and job satisfaction

   Quantify your business impact

Hiring managers want to see how your work has contributed to the overall success of the business. Use metrics and data to quantify your impact:

• Implemented a new backup system
• Improved network performance

Instead, use specific numbers to show the tangible results of your work:

• Implemented a new backup system that reduced data loss incidents by 95% and saved the company $500K in potential lost revenue
• Optimized network performance, increasing average network speed by 50% and reducing user complaints by 70%

   Highlight your project management skills

IT Infrastructure Managers often oversee complex projects with multiple stakeholders and tight deadlines. Showcase your project management expertise on your resume:

• Managed a $500K server refresh project, replacing 200+ servers across 5 data centers
• Led a cross-functional team of 20+ to implement a new enterprise-wide backup solution
• Delivered a $1M network upgrade project 10% under budget and 2 weeks ahead of schedule

Use action verbs like 'managed', 'led', and 'delivered' to emphasize your role in driving project success.

   Tailor your resume to the job description

Every company has different IT infrastructure needs and priorities. Tailor your resume to the specific requirements of the job you're applying for:

• Review the job description carefully and identify the key skills and experience required
• Highlight your most relevant experience and accomplishments that match the job requirements
• Use the same keywords and phrases from the job description in your resume

Experienced IT Infrastructure Manager with a proven track record of designing and implementing scalable, high-performance IT solutions. Expertise in cloud computing, virtualization, and network infrastructure. Skilled in leading cross-functional teams to deliver complex projects on time and under budget.

By tailoring your resume summary to the specific job requirements, you'll demonstrate to the hiring manager that you're the right fit for the role.

   Show your continuous learning and development

The field of IT is constantly evolving, and hiring managers want to see that you're keeping up with the latest technologies and best practices. Showcase your continuous learning and development on your resume:

• Highlight any relevant certifications you've earned, such as AWS Certified Solutions Architect or CCNA
• Mention any conferences, workshops, or training programs you've attended to stay up-to-date with industry trends
• Showcase any side projects or open-source contributions that demonstrate your passion for learning and experimentation

For example:

• Earned AWS Certified Solutions Architect - Associate certification, demonstrating expertise in designing and deploying scalable systems on AWS
• Attended DevOps Days conference to learn about the latest trends and best practices in automation and continuous delivery

By showing your commitment to continuous learning, you'll demonstrate to the hiring manager that you're proactive, engaged, and always striving to improve your skills and knowledge.

Writing Your IT Infrastructure Manager Resume: Section By Section

  summary.

A resume summary is an optional section that sits at the top of your resume, just below your name and contact information. It provides a brief overview of your professional experience, skills, and achievements that are most relevant to the job you're applying for. While a summary is not required, it can be a useful way to provide additional context about your career goals and highlight your most impressive qualifications, especially if you are a career changer or an experienced IT infrastructure manager.

Keep in mind that a resume summary is different from an objective statement, which is an outdated resume feature that focuses on your career goals rather than your qualifications. Objective statements are no longer recommended as they don't provide value to employers. Instead, use your summary to showcase your unique value proposition and how you can contribute to the company's success.

To learn how to write an effective resume summary for your IT Infrastructure Manager resume, or figure out if you need one, please read IT Infrastructure Manager Resume Summary Examples , or IT Infrastructure Manager Resume Objective Examples .

1. Tailor your summary to the IT infrastructure manager role

When writing your resume summary for an IT infrastructure manager position, it's essential to tailor it to the specific job requirements and highlight your most relevant skills and experiences. Review the job description carefully and identify the key qualifications and responsibilities that the employer is looking for.

For example, if the job description emphasizes experience with cloud computing and data center management, make sure to showcase your expertise in these areas:

• Results-driven IT infrastructure manager with 10+ years of experience in cloud computing and data center management. Proven track record of implementing scalable solutions that improve system performance and reduce costs.

Avoid using a generic summary that could apply to any IT job, such as:

• Experienced IT professional seeking a challenging role in a dynamic organization. Strong technical skills and ability to work in a fast-paced environment.

2. Quantify your achievements to showcase your impact

To make your resume summary more impactful, include specific achievements and metrics that demonstrate your ability to drive results. Quantifying your accomplishments helps employers understand the scope and significance of your contributions.

For instance, instead of simply stating that you managed IT infrastructure projects, provide details on the size and impact of those projects:

• Spearheaded a $5M data center consolidation project, reducing operational costs by 30% and improving system uptime to 99.99%.

Accomplished IT infrastructure manager with 15+ years of experience leading cross-functional teams to deliver complex projects on time and under budget. Implemented a cloud migration strategy for a global enterprise, resulting in a 40% reduction in IT costs and a 50% improvement in application performance. Seeking to leverage my expertise in IT strategy and operations to drive digital transformation initiatives for [Company Name].

Avoid using vague or subjective statements that don't provide concrete evidence of your skills, such as:

• Experienced IT manager with strong leadership skills and a proven track record of success.

  Education

The education section of your IT infrastructure manager resume should be concise and highlight your relevant degrees, certifications, and coursework. Here are some tips to help you write an effective education section that will impress hiring managers and showcase your qualifications for the role.

1. List your degrees in reverse chronological order

Start with your most recent degree and work backwards. Include the name of the institution, the degree earned, and the year of graduation. If you have multiple degrees, list them in separate entries.

Here's an example of how to format your degrees:

Master of Science in Information Technology, XYZ University, 2019 Bachelor of Science in Computer Science, ABC College, 2015

2. Include relevant coursework and projects

If you are a recent graduate or have limited work experience, you can highlight relevant coursework and projects in your education section. This can help demonstrate your skills and knowledge to potential employers.

However, be selective about what you include. Only list coursework and projects that are directly related to IT infrastructure management. Here are some examples:

• Coursework: Network Security, Cloud Computing, Database Management
• Senior Project: Designed and implemented a secure cloud-based storage system for a local nonprofit organization

3. Highlight your certifications

Certifications are an important way to demonstrate your expertise in specific areas of IT infrastructure management. If you have earned any relevant certifications, be sure to include them in your education section.

Here are some examples of certifications that are valuable for IT infrastructure managers:

• Certified Information Systems Security Professional (CISSP)
• Microsoft Certified Solutions Expert (MCSE)
• CompTIA Network+

If you have multiple certifications, you may want to list them in a separate section on your resume.

4. Keep it brief if you are a senior-level candidate

If you are a senior-level IT infrastructure manager with many years of experience, you don't need to include as much detail in your education section. In fact, you may want to keep it very brief to avoid drawing attention to your age.

Here's an example of what not to do:

Bachelor of Science in Computer Science, XYZ University, 1985 Relevant Coursework: Introduction to Programming, Data Structures and Algorithms, Operating Systems

Instead, simply list your degree and the institution:

Bachelor of Science in Computer Science, XYZ University

  Skills

The skills section of your resume for an IT Infrastructure Manager role is crucial. Hiring managers and recruiters look at this section to quickly assess if you have the right technical skills and expertise for the job.

In this section, we'll cover what to include and avoid in your skills section, and share examples of effective skills sections.

1. Choose relevant technical skills

When applying for IT Infrastructure Manager roles, focus on technical skills that are relevant to the job. Carefully review the job description and identify the key skills the company is looking for.

Some examples of technical skills to include for an IT Infrastructure Manager are:

• Systems : Linux, Windows Server, VMware, Citrix
• Networking : TCP/IP, DNS, DHCP, VPN
• Cloud : AWS, Azure, Google Cloud
• Security : Firewalls, Intrusion Detection, Access Control
• Monitoring : Nagios, Zabbix, Splunk

By listing relevant technical skills, you demonstrate to the hiring manager that you have the necessary expertise for the role.

2. Categorize your skills

Grouping your skills into categories makes it easy for hiring managers to quickly scan and find the relevant skills they are looking for. Here's an example of what to do:

Operating Systems : Linux, Windows Server, macOS Virtualization : VMware, Hyper-V, Citrix Networking : Cisco, Juniper, F5 Scripting : Bash, Python, PowerShell

In contrast, here's an example of a poorly formatted skills section:

Linux, Cisco, Python, VMware, DNS, Zabbix, Juniper, Hyper-V, Firewalls, Bash, Windows Server

Categorizing your skills makes your resume more organized and easier to read. It also demonstrates your depth of knowledge in each area.

3. Optimize for applicant tracking systems

Many companies use Applicant Tracking Systems (ATS) to automatically scan and filter resumes. These systems look for specific keywords and skills to determine if a candidate is a good match for the role.

To optimize your skills section for ATS, use the exact terminology from the job description. For example, if the job description mentions 'Cisco Routers', use that exact phrase instead of just 'Routers'.

Here's an example of an ATS-optimized skills section:

Operating Systems : Red Hat Linux, Windows Server 2019, Ubuntu Cloud Platforms : Amazon Web Services (AWS), Microsoft Azure Monitoring Tools : Nagios, Splunk, Zabbix, Datadog Scripting Languages : Python, Bash, PowerShell

By including relevant keywords, you increase your chances of passing the ATS screening and getting your resume in front of a human recruiter.

4. Avoid listing outdated or irrelevant skills

While it may be tempting to list every skill you possess, avoid including outdated or irrelevant skills. Stick to skills that are current and in-demand for IT Infrastructure Manager roles.

For example, avoid listing skills like:

• Outdated operating systems (e.g., Windows NT, Solaris)
• Obsolete technologies (e.g., IPX/SPX, Novell Netware)
• Basic skills (e.g., Microsoft Office, Email)

Including outdated or basic skills can make you appear out of touch with current technologies. Instead, focus on highlighting your expertise with modern tools and systems that are relevant to the job.

A concise, targeted skills section will be more impactful than a lengthy list of irrelevant skills.

Skills For IT Infrastructure Manager Resumes

Here are examples of popular skills from IT Infrastructure Manager job descriptions that you can include on your resume.

Skills Word Cloud For IT Infrastructure Manager Resumes

This word cloud highlights the important keywords that appear on IT Infrastructure Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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Resume Guide: Detailed Insights From Recruiters

• IT Manager Resume Guide & Examples for 2022

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IT Infrastructure Manager Resumes

• Template #1: IT Infrastructure Manager
• Template #2: IT Infrastructure Manager
• Template #3: IT Infrastructure Manager
• Template #4: IT Infrastructure Manager
• Template #5: IT Operations Manager
• Template #6: Cloud Infrastructure Manager
• Template #7: Network Infrastructure Manager
• Template #8: IT Infrastructure Project Manager
• Skills for IT Infrastructure Manager Resumes
• Free IT Infrastructure Manager Resume Review
• Other Manager Resumes
• IT Infrastructure Manager Interview Guide
• IT Infrastructure Manager Sample Cover Letters
• Alternative Careers to a Information Technology Manager
• All Resumes
• Resume Action Verbs

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IT Infrastructure Project Manager Resume Sample

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Work Experience

• Experience leading IT Infrastructure teams for multi-national companies. Knowledgeable in networking, data center, collaboration, mobile, desktop and help desk technologies
• Excellent interpersonal, communication and collaboration skills
• Planning and executing in simple, effective ways to consistently achieve desired outcomes, holding self and others accountable for doing the same
• Knowledge and expertise in project management
• Able to improve quality, increase efficiency and eliminating waste
• Lead special IT projects, merger, acquisition, divesture and new construction activities within CHS for IT and support the Country Operations and CHS remote sites
• Create and monitor a project plan and schedule by identifying and managing appropriate resources as well as acting as a liaison between technical installation teams and various project teams
• Assemble a project team, assigning individual responsibilities and enforcing accountability
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate, updated, and reflective of authorized project changes
• Ensure a common understanding by setting expectations in accordance with the project plan in order to align the stakeholders and team members
• Ensure defined PMO processes and methods are being followed
• Maintain compliance with and enforce company's standard policies and procedures
• Occasionally work non-traditional work hours
• Once the new project request comes in it is assigned to a project manager who then begins to work with the requestor and notes from SME to define scope and timeline
• All projects are time critical so the ability to focus and deliver on commitments is key
• Deploy an agile Project implementation model to respond at the speed of our Customers’ expectations
• Manages mid to upper level stakeholder relationships
• Position requires to closely work with partner teams
• Understand financial funding model; collate all funding location codes when required
• Apply subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
• Good knowledge & understanding of PM role and Project Management processes
• Understanding of SharePoint Lists, Project Management tools
• Good Finance Acumen – Understanding of capital, one time, recurring expenses, funding contracts, flash forecasts
• Able to work across time zones in a multi-cultural environment
• On the PMP Certification path, having certificate is an advantage

Professional Skills

• High impact individual with the ability to lead, collaborate, challenge, and influence peers, subordinates and senior management to drive quality business planning and project execution results
• Effective time management skills with proven ability to manage multiple projects effectively
• Strong logical and analytical problem-solving skills
• Excellent interpersonal and negotiation/influence skills
• Proven experience and excellent track record in a customer service
• Excellent subcontractor/vendor management skills
• Strong communication skills across all levels of internal and external stakeholders

How to write IT Infrastructure Project Manager Resume

IT Infrastructure Project Manager role is responsible for leadership, interpersonal, reporting, facilitation, technology, database, finance, training, integration, procurement. To write great resume for it infrastructure project manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For IT Infrastructure Project Manager Resume

The section contact information is important in your it infrastructure project manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your IT Infrastructure Project Manager Resume

The section work experience is an essential part of your it infrastructure project manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous it infrastructure project manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it infrastructure project manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative IT Infrastructure Project Manager resume experience can include:

• Knowledge of at least one but preferably more of the following: enterprise architecture and infrastructure implementation, data center migrations and build out, networking and client connectivity, IT security, disaster recovery, and IT operations
• Effectively sets priorities and able to re-prioritize as required
• Strong organizational skills (document, log and track actions, issues...)
• Strong Project Management skills using MS Project and other tools
• Strong and adaptive communication skills essential
• Strong understanding of and experience managing projects utilizing both waterfall and Agile project management methodologies

Education on an IT Infrastructure Project Manager Resume

Make sure to make education a priority on your it infrastructure project manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it infrastructure project manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Infrastructure Project Manager Resume

When listing skills on your it infrastructure project manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical it infrastructure project manager skills:

• Effective cross-team collaboration and meeting facilitation skills
• Proven and demonstrable project and programme management skills using different methodologies, Prince2, Waterfall and Agile
• Work effectively and collaboratively in a team environment with strong project leadership
• Proven experience managing or executing large MS Exchange migrations
• Strong experience managing large multi-region/project and programs is required
• Demonstrated experience in developing the implementation of technical solutions in cooperation with business customers

List of Typical Experience For an IT Infrastructure Project Manager Resume

Experience for global it infrastructure project manager resume.

• Demonstrates an understanding of common business acumen
• Use sound business acumen and good judgment
• O Develop follow up methodology for commitments prior to requested date
• Coordinate workshops to identify, analyze, prioritize, track, monitor, plan and manage to mitigate the risk
• Provide strong direction to remote teams that are offset by local time zones
• Resource Management – Prioritize projects and activities in support of ITS and GWS annual objectives
• Proven ability to execute high-profile, multi-million dollar projects
• Managing/coordinating Infrastructure related efforts
• Self-motivated, quick and assertive personality with outstanding time management

Experience For Senior IT Infrastructure Project Manager Resume

• O Performs detailed planning, project execution management and completion of medium to large projects
• O Manages quality assurance, resolution of issues, status reviews and reporting
• O Provide advance notifications to management regarding potential issues before they occur
• Produces regular status reports and facilitates recurring status meetings
• React quickly to changing internal and external customer need
• Fosters a team approach to project delivery by actively engaging cross functional resources
• Ensure appropriate business resources are engaged and committed during the project life cycle
• Proficient with productivity tools: MS Office Project, Visio, Word, Excel, PowerPoint, Outlook, and SharePoint

Experience For Galileo GCS IT Infrastructure Project Manager Resume

• Aptitude for negotiation and have influence with people at all levels of the organization
• Provide competent and proactive leadership
• Establish project budget, track spend and communicate current and project burn rates
• Manage project risks and issues
• Supporting the program management organization with leadership related to delivery process improvements that drives efficiency. Delivering accurate and candid communications / presentations / escalations to senior executive levels across the organization
• O Accountable for on-time project planning, execution, meeting or exceeding the project delivery performance goals

Experience For IT Infrastructure, Project Manager Resume

• O Serves as the first point of contact/liaises between project stakeholders and project team to ensure project success
• O Collaborates with Infrastructure team to assess and negotiate project scope against project goals
• O Ensures mitigation strategies are in place
• O Tracks milestones and incurred expenses versus planned expenses
• O Evaluates risks and recommends contingency plans
• O Manages the development of the technical strategy
• O Assigns resources and tasks
• O Oversees development of standards, change control, customer support, and compliance with all policies and procedures
• O Follow up with key clients regularly throughout the issue resolution process to provide smooth communication

Experience For IT Infrastructure Project Manager Resume

• O Provide timely and comprehensive status reports that maintain service level agreements
• O Provide up-to-date information to clients in response to specific inquiries
• Document and manage issue logs, action items, decisions and communication to the stakeholders
• Coordinate activities and workshops with IT teams
• Coordinate with other projects to determine collisions and recommend solutions
• Work closely with PMO
• Assumes full ownership and responsibility for assigned projects
• Collaborates with management, IT teams, business teams, engineers, financial, and vendor/contract resources to determine the project scope (requirements), cost estimates, resource requirements, and schedule to develop the project plan and budget
• Develop, manage, track, and maintain the project plan: team member tasks, broader team communications, risks, issues, schedule, financials (budget, forecasts, and actuals), project conflicts, and overall quality project delivery through all project phases
• Ensure the project(s) are in compliance with Signet Security Standards regarding protection and privacy of sensitive corporate data (SOX, PCI, etc. compliance)
• Responsible for consistent use of Signet approved PMO Framework, project management tools and templates, and project lifecycle methodology
• Establish and maintain IT operation, policies and procedures
• Manages scope and mitigates risk across projects
• Meets financial objectives (capital, expense, and recurring) by forecasting, monitoring, tracking, and reporting project financial status (budget, forecasts, actuals, and variances)
• Interpret internal and external customer needs that impact the technology portfolio
• Manage matrix team members (internal, contract, and vendors) to meet the project objectives and schedule
• Willingly participate in cross-functional/brand teams
• Managed multiple medium to large scale IT Infrastructure project implementations (required)
• Demonstrated understanding of managed network appliances, servers/virtual machines, data storage units, firewalls, operating systems, applications, monitoring tools, and security/IT controls (required)
• Experience with multiple project management methodologies (Waterfall SDLC, Agile, Scrum, etc.)
• Knowledge of technology infrastructure solutions - required
• Well-developed written and verbal communication skills with a demonstrated aptitude for communicating with a wide range of resources – from technicians to senior/executive management
• Demonstrated proficiency with project management tools (MS Project, MS Visio, MS PowerPoint, MS Excel, MS Word, etc.) and the ability to select the proper tool for managing a project and effectively communicating project status in a clear, concise, and persuasive manner
• Demonstrates effective time management
• Calm under pressure, objective and diplomatic
• Team player & leader with a customer and solutions-oriented focus
• Understands the importance of communications and when to escalate issues
• Project results responsibility: manage key technology projects, responsible to deliver project and key agreed project deliverables
• Leading Project Team(s) - forming respective teams, leading team meetings, developing critical path schedules, developing metrics and process to evaluate progress, planning action steps, addressing and resolving issues and risks, publishing and reviewing status documents
• Familiarity with ITS infrastructure components including application development methodologies, systems and servers. Some exposure to networks, telephony and data center systems and architecture
• Remote Team Direction – The ITS organization includes project teams globally and development teams residing in Gurgaon and Noida, India
• Negotiate with the requestors to align their requests in support of the overall ITS and GWS program objectives and architecture
• Ensure the team is committed and engaged for all phases of IT-Project Realization Process (PRP)
• Strong communication skills – Clearly convey information and ideas through a variety of media to individuals or groups. (i.e.: Organizes communication; adjusts to audience; ensures understanding; comprehends communication from others.)
• Maintain a high level of competency in project management practices and methods
• Lead the successful execution of projects through proper management of scope schedule and budget
• Performs constant analysis of projects health using best practice techniques such as risk analysis, requirements traceability, earned value calculations and alignment to business goals and benefits
• Creation and management of various supporting documents including but not limited to project plans, risk mitigation plans, communication plans, resource requirements, project costs and all other project management-related documentation
• Manage multiple unrelated projects simultaneously
• Gather various elements of project performance data and routinely report such to the project team, stakeholders and IT PMO leadership
• Development and/or review of estimates and estimating assumptions for the project’s schedule, effort, and cost as well as planned benefits using established estimating models and best practices
• Coordinating all phases of the project while ensuring appropriate data and documents are created and managed through the project and development lifecycles including requirements, design, development, test, and deployment
• Coordinating all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams
• Provide project oversight/audit compliance related to established department processes and standards for projects managed by external vendors or groups

List of Typical Skills For an IT Infrastructure Project Manager Resume

Skills for global it infrastructure project manager resume.

• Strong technical writing skills producing clear and unambiguous deliverables
• Experience of building and leading effective project delivery teams
• Proven experience of working with matrix-managed and remote teams
• Expert leadership and mentoring skills necessary to provide support and constructive performance feedback
• Expert knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods
• Is proficient at problem solving, negotiation, conflict management, and interpersonal skills

Skills For Senior IT Infrastructure Project Manager Resume

• Experienced project manager with strong expertise in managing big size complex enterprise wide projects / work streams
• Strong knowledge, understanding and experience of Project Management principles and methodology
• Experience in upholding a proven track record of successful complex program management using both agile and waterfall
• Effectively manages a diverse group of team members from the business, IT and external service providers
• Communicates effectively with all levels of staff and management
• Confronts issues openly and effectively
• Experience managing and overseeing large scale system, hardware and software upgrades and/or new releases
• Experience in the development, tracking, and reporting of project management performance metrics
• Experience managing several projects with competing schedules

Skills For Galileo GCS IT Infrastructure Project Manager Resume

• Experience managing complex projects ranging from mid-size to large corporate IT initiatives with a group of project team members
• Experience managing projects using a formal SDLC (Waterfall and Agile) and business analysis methodologies
• Experience with managing systems, network engineering, or IT functions in a federal government environment
• Knowledge, confidence and experience of working with technical leads and subject matter experts to scope and plan solutions and delivery approaches
• Extensive understanding / experience with the Software Development Life Cycle (SDLC) and Technology Project Standards (TPS)

Skills For IT Infrastructure, Project Manager Resume

• Strong knowledge of project management scheduling processes and tools
• Proven track record with both working with technical & functional teams
• Develop and maintain effective working relationships with colleagues, stakeholders, suppliers and Clients
• Experience working in a company based on ITIL environment (Change management, incident management, service management...)
• Related experience managing projects
• Solid understanding of enterprise AV and networking infrastructure design and best practices
• Experience within complex organizational settings
• Solid operational understanding and technical knowledge of standards and tools; ITIL preferably V3

Skills For IT Infrastructure Project Manager Resume

• Experience in the full lifecycle of the project and continual service improvement (CSI)
• Upervisory experience in an IT Department
• BA/BS in Computer Science, Management Information Systems, Project Management or related discipline or equivalent work experience
• Experience assessing project issues and developing resolutions to meet productivity, quality, and client-satisfaction goals and objectives
• Experience in cross-functional program management
• Technology and business leadership experience
• Experience with managing large scale or complex IT projects across multiple sites and business units
• O Possesses experience in the overall responsibility for structuring an IT infrastructure and application deployment projects
• O Possess a proven track record in managing project lifecycle
• Maintain a good working knowledge of current infrastructure technologies and future trends
• Collaborate with the engineering and business teams to deliver high availability solutions and a stable customer experience
• Strong project management, analytical, organization, negotiation, and problem solving capabilities
• Managing a portfolio of work, being either single or multiple projects throughout the project life-cycle
• Adhering to the Group Project Management Methodology, ensuring that gateway criteria are met at each stage in the project delivery
• Managing project deliverables and resources, ensuring timely and complete delivery by self, project team and 3rd party suppliers
• Identifying and managing risks and issues that could threaten a project’s delivery
• Recommending and/or taking appropriate action to overcome delays, challenges or cost over-runs
• Chairing project meetings and facilitating project workshops
• Ensuring requirements and tasks are captured for multiple projects
• Working and conceptual knowledge of Microsoft Windows desktop and MS productivity and collaboration suite (MS Office, Outlook and Skype)
• Maintaining communication of progress and issues hindering progress to impacted teams, end users, business and IT stakeholders
• Working in a cross functional environment, drive execution and monthly program reporting
• Managing medium to large size scale projects with 1-2 years of duration
• Managing multiple projects at different phases simultaneously
• Co-ordinating and contributing to the production of assessments, designs and supporting documentation
• Assist in tracking the progress of closing the existing risks and issues in the program
• General understanding of Cisco networking principles and components
• Project Tracking and Monitoring
• Utilise and administer PPM to ensure the proper tracking of project activities ensuring that project status is evergreen
• MS Project expertize for creating and managing project plan with tasks, dependencies, critical path, resources
• Extensive project risk management planning and administration
• Provide technology strategy planning
• Advanced level knowledge of industry and professional organization (PMI) practices in managing projects
• Able to take strategic direction from executive management and participate in planning activities throughout the lifetime of the project
• Supervises all aspects of the development and implementation of assigned projects and is responsible to ensure project is meeting milestones and deliverables
• Production of high quality project documentation, including management and delivery plans, reports, logs and service introduction material
• Secure project resources, communicate and receive commitments from project sponsors, and coordinate purchasing and procurement activities
• Work with IT team to verify and/or update existing system information
• Familiarity with project management standards and methodologies including PMI Body of Knowledge
• Track status of tasks, deliverables and provide weekly reporting
• Extensive application/infrastructure architectural knowledge

List of Typical Responsibilities For an IT Infrastructure Project Manager Resume

Responsibilities for global it infrastructure project manager resume.

• Effectively communicate and manage project expectations and progress to team members and stakeholders in a timely and clear fashion
• Effectively communicate project expectations to project resources and stakeholders in a timely and clear fashion
• Experience and working knowledge of MS Management Solutions and understanding of the following or similar would be beneficial
• Managing significant technical projects. More time in role does not guarantee promotion to this level. Exposure and experience with the following
• Experience in setting and managing expectations and escalations to senior executives
• Experience of managing major programs or projects for a large global organization
• Knowledge and experience in implementing cloud-based solutions/migrations particularly AWS, Azure and Microsoft365
• Experience managing $500k+ projects and to a budget, particularly cloud based projects

Responsibilities For Senior IT Infrastructure Project Manager Resume

• Experience working in related IT functional areas
• Experience as a PM or senior technical project manager on an IT system implementation
• Exceptional ability to manage multiple concurrent projects and priorities
• Define resource requirements and work with internal managers to define priorities and ensure suitable resource allocation
• PM experience preferable focused on IT upgrade projects
• Working knowledge of networking, system infrastructure, operational support, structured cabling systems, network facilities, electrical, etc
• Defining and agreeing with the programme manager/project director, the project approach, scope, budget, schedule and resource allocation

Responsibilities For Galileo GCS IT Infrastructure Project Manager Resume

• Capturing and acting upon recommendations arising from post implementation reviews, to support continuous improvement
• Monitor progress of projects including identifying problems impeding progress and participate in their resolution
• Actively manages the project's budget by creating monthly forecasts and analyzing and explaining variances
• Work closely with IT managers and analysts in assigning resources to projects and establishing deadlines for their completion
• Provide motivation for participants by maintaining enthusiasm and providing positive feedback throughout each project's life cycle
• Responsible for managing projects according to methodologies adopted by the organization in accordance with established governance practices
• Track record of successful and timely delivery of IT infrastructure projects, operating within a formal project methodology and enterprise organisation
• Monitor project deliverables according to schedule and budget

Responsibilities For IT Infrastructure, Project Manager Resume

• Assist in defining budget requirements, manage budget spend, raise requests to purchase and supply budget reports on a weekly basis
• Facilitate the creation and maintenance of project documentation clearly articulating agreed scope, objectives and benefits
• Manages one or more projects, or leads a work stream within a programme, with responsibility for the delivery of its outcome, using an appropriate methodology
• Create and maintain project documentation according to established methodology
• Work closely with SAP development and operations teams to identify and communicate needs, building and plans to implement
• Manage the transition from implantation to sustaining IT support and operations
• Conceptualise and frame a problem and corresponding solution(s)

Responsibilities For IT Infrastructure Project Manager Resume

• Provides key metrics of project scheduling, costs, and value realization
• Coach/mentor other project managers, coordinators and administrators
• Knowledge of Microsoft Project and other project management tools
• Responsible for the day-to-day management and accountability of the projects assigned
• Manage backup, security and user help system
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Recruit, hire, train and supervise staff, or participate in staffing decisions
• Expert ability to work independently and time management
• Expert knowledge of circuit boards, processors, electronic equipment and computer hardware and software
• Expert knowledge of computer software, such as Visual Basic, Java, SQL, SAP etc
• Experience with strategy management for IT services, demand management, service portfolio management, business relationship management, and financial management for IT services
• Project Management Professional (PMP) or Defense Acquisition Workforce Improvement Act (DAWIA) Level III in Program Management Certification
• Information Technology Infrastructure Library (ITIL) Foundation qualification
• Successful delivery of all projects in accordance with the Client and Business requirements, within budget and on schedule
• Review and sign-off of project deliverables and documentation
• Co-ordinating and/or contributing to the design, development and specification of new/revised processes and systems, documentation, training materials, etc, as required
• Adherence to all Regulatory, Security and Compliance requirements
• Risk management to properly identify risks on time, propose strategies, workaround and risk mitigation actions proactively
• Project plan preparation from high level to technical details level, plan and estimate milestones/activities (effort/duration) and identify role/skills set per activity (system, OS, middleware..)
• Exceptional ability to communicate technical decisions/issues to different stakeholders
• Infrastructure high level design/requirements analysis capabilities
• Root cause high level analysis
• Define project scope, plans, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop and manage project Risk Register and mitigation strategy
• Coach, mentor, motivate and supervise project team members, and influence them to take positive action and accountability for their assigned work
• Manage IT projects to the organisation’s agreed project management standards (including a defined internal lifecycle management process based on PRINCE 2 principles)
• Liaise with project stakeholders including internal IT staff, business leaders and third parties to capture requirements, identify work packages and agree implementation and training plans
• Provide weekly status updates to the IT Programme Manager, key stakeholders and report up into individual programmes as required
• Provide regular communications to IT functional leads on the status of project milestones to ensure availability of resource, address any issues and mitigate risk
• Adhere to project reporting requirements escalating risks and issues as necessary
• Hold regular project board meetings, manage risks and issues, follow exception processes and manage resources to achieve project goals
• Manage stakeholders at all business levels and produce defined communication plans
• Confident and clear communicator at all levels of an organisation
• Problem and Incident Management: Ability to analyse and resolve complex issues both logical and interpersonal
• Designs, develops, and maintains a detailed work breakdown of project milestones, deliverables and tasks to be accomplished for the initiative and ensure that tasks are getting accomplished on time and within budget
• Identifies and handles project risks, issues, mitigation plans and continuous improvement actions
• Develops and maintains standard project artifacts such project scope document, communication and escalation plan, risk/issue log, resource forecasts, progress, and status reports
• Negotiates pragmatic delivery and implementation plans with project resources and influences direction of all participants to meet the overall project goals and objectives
• Develops project approach through evaluation of project strategy, scope, deliverables, problem identification, and other assumptions or constraints
• Maintains and promotes a solid understanding of technical scope and deliverables with the ability to describe their relationships and dependencies in layman’s terms
• Identifies and articulates project risks and issues with a proper sense of urgency bringing the right people together for resolution, then recognizes when the problem has been properly addressed and closed

Related to IT Infrastructure Project Manager Resume Samples

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• • Designed and implemented a robust network architecture for enterprise clients, achieving a 30% improvement in system reliability.
• • Led a team that successfully completed the migration of data center infrastructure, resulting in zero downtime for critical business operations.
• • Managed vendor relationships for hardware and software procurement, reducing annual costs by 20% through effective negotiation strategies.
• • Directed the deployment of network security measures, ensuring compliance with industry standards and mitigating potential risks.
• • Developed and executed comprehensive disaster recovery plans, significantly decreasing potential data loss in the event of unforeseen incidents.
• • Conducted training sessions for junior engineers, improving team skills and performance metrics by 25% over a 12-month period.
• • Administered a LAN/WAN environment with over 500 devices, optimizing overall network performance and accessibility.
• • Collaborated in cross-functional teams to carry out infrastructure upgrades, resulting in a 40% increase in network efficiency.
• • Automated routine network maintenance tasks, saving the company approximately 200 man-hours annually.
• • Spearheaded a project to enhance network security layers, successfully defending against an average of 99.97% of cyber threats.
• • Created detailed documentation to assist in swift resolution of network issues, reducing average system recovery time by 35%.
• • Managed server infrastructure across multiple data centers, ensuring 99.9% uptime for critical business applications.
• • Conducted performance tuning of IT systems, improving response times by 15% for customer-facing applications.
• • Implemented a new email system migration for 2,000 users, enhancing communication efficiency across the organization.
• • Coordinated the installation of data networking equipment, substantially increasing data transfer rates by over 50%.

5 IT Infrastructure Manager Resume Examples & Guide for 2024

Your IT infrastructure manager resume must showcase a robust understanding of network architecture. Prove your ability to design and implement resilient systems. Demonstrate your experience in managing large-scale projects with diverse teams. Ensure your leadership skills and your knack for optimizing operations are clear.

All resume examples in this guide

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As an IT Infrastructure Manager, articulating the complexity of your technical projects and leadership skills can be a daunting resume challenge. Our guide provides clear strategies to effectively convey your achievements and management capabilities, ensuring your expertise is prominently showcased.

• Get inspired from our it infrastructure manager resume samples with industry-leading skills, certifications, and more.
• Show how you can impact the organization with your resume summary and experience.
• Introducing your unique it infrastructure manager expertise with a focus on tangible results and achievements.

If the it infrastructure manager resume isn't the right one for you, take a look at other related guides we have:

• F5 Network Engineer Resume Example
• Hardware Engineer Resume Example
• Cmm Programmer Resume Example
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• Software Engineer Intern Resume Example
• IT Service Delivery Manager Resume Example
• Cloud Network Engineer Resume Example
• IT Support Manager Resume Example
• Sophomore Engineering Resume Example
• Wordpress Developer Resume Example

Simple guide to your it infrastructure manager resume format and layout

• professional experience - use the reverse-chronological resume format;
• skills and achievements - via the functional skill-based resume format;
• both experience and skills - with a hybrid resume format .

What is more, keep in mind that your resume may be initially assessed by the ATS (Applicant Tracker System) (or the software used by companies in the hiring process). The it infrastructure manager resumes that suit the ATS:

• have a header that includes either a role keyword or the job you're applying for;
• should be no longer than two pages;
• be submitted as PDF, unless specified otherwise.

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Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Showcase any ongoing or recent educational efforts to stay updated in your field.

The key to your it infrastructure manager job-winning resume - present your expertise with these sections:

• A header to make your resume more scannable
• Snapshot of who you are as a professional with your resume soft skills, achievements, and summary or objective
• Job advert keywords in the skills section of your resume
• Resume experience quantifying your past job successes with metrics
• A relevant education, certification, and technical sills section to provide background to your technological/software capabilities

What recruiters want to see on your resume:

• Experience with IT infrastructure lifecycle management and IT service delivery models.
• Proficiency in cloud computing, virtualization technologies, and implementing scalable systems.
• Demonstrated ability to lead cross-functional teams in a dynamic environment and manage IT projects across multiple platforms.
• Strong knowledge of cybersecurity practices, disaster recovery planning, and risk management.
• Familiarity with compliance regulations and standards such as GDPR, ISO 27001, or SOC 2.

The experience section or the essence of your professional it infrastructure manager resume

Recruiters always have and always will appreciate well-written it infrastructure manager resume experience sections.

The experience section is perhaps the most crucial element of your professional presentation, as it needs to answer job requirements while showcasing your technical expertise and personality.

Create your best resume experience section yet by:

• Selecting only relevant experience items to the role you're applying for;
• Always ensure you've listed a metric to quantify your success alongside each experience item;
• Create a narrative that showcases your it infrastructure manager career succession: this goes to show the time and effort you've invested in the field to build your experience from the ground up;
• Within each experience bullet, consider a problem you've solved, the skills you've used, and the bigger impact this has made in the organization.

Take a look at how other real-life professionals have curated their experience with the it infrastructure manager samples below:

• Headed the migration of on-premises infrastructure to a hybrid cloud environment, leading to a 30% reduction in operational costs for hardware maintenance
• Implemented strict IT security policies, including a 24/7 monitoring system that decreased the incidence of security breaches by 45%
• Orchestrated the upgrade of the company's network architecture which enhanced system reliability and uptime by 99.9%
• Managed a team of 20 IT professionals to support and maintain an international data center with over 5,000 active virtual machines
• Reduced data center energy consumption by 25% through strategic server consolidation and virtualization efforts
• Collaborated on the deployment of a company-wide VoIP solution, which improved internal communication efficiency and cut telecommunication costs by 30%
• Developed and executed a disaster recovery plan that minimized potential downtime, protecting critical business data across multiple sites
• Optimized the IT procurement process, which led to a 20% cost saving on annual IT expenditures
• Initiated and led a cross-functional team in the successful integration of newly acquired company IT systems, enhancing overall operational efficiency
• Spearheaded the rollout of a scalable IT infrastructure to support a rapidly growing user base, peaking at 15,000 users
• Successfully oversaw the seamless transition of the company’s e-mail system to Microsoft Exchange Online, impacting over 8,000 active accounts
• Introduced advanced data analytics tools, significantly improving decision-making by providing real-time insights into IT performance metrics
• Coordinated the deployment of a WAN optimization solution that improved remote application performance for over 2,000 end-users
• Led the successful certification process for ISO 27001, establishing the company’s commitment to international information security standards
• Administered an annual IT budget of $10 million, consistently delivering projects under budget with high-quality results
• Launched a company-wide IT service management platform that increased ticket resolution efficiency by 35% and improved user satisfaction
• Supervised the installation and maintenance of a multi-petabyte storage system that supported enterprise data warehousing and business intelligence
• Revamped the network's firewall and endpoint security protocols, significantly reducing the instances of malware incidents across the company
• Facilitated team development by mentoring junior IT staff, resulting in two team members being promoted to senior roles
• Designed and enforced SLA guidelines that resulted in an organizational increase in client service delivery satisfaction by 40%
• Pioneered a bring-your-own-device (BYOD) program that enabled flexibility for over 1,200 employees without compromising network security
• Drove the adoption of software-defined networking (SDN) within the corporate infrastructure, enhancing automation and reducing provisioning times by 50%
• Championed the execution of a multi-site backup and replication strategy that ensured 99.998% availability of critical applications and data
• Managed vendor relationships and negotiated contracts that cut costs on networking hardware by 20% without sacrificing quality or performance
• Played a key role in capacity planning, resource allocation, and forecasting for IT infrastructure needs supporting business growth and seasonal peaks
• Directed the modernization of legacy systems, enabling the company to retire outdated hardware and transition to current computing platforms
• Cultivated a culture of continuous improvement by introducing regular training programs on new technologies and best practices for the IT department
• Managed the infrastructure requirements for a global enterprise application rollout, ensuring zero downtime during the go-live phase
• Optimized IT service delivery by implementing a tiered support structure, dramatically decreasing response time for critical issues
• Played a pivotal role in negotiating a multimillion-dollar contract for the upgrade of network equipment, which included favorable support and maintenance terms

Quantifying impact on your resume

• Specify the number of servers, network devices, and systems managed to showcase the scale of your responsibility.
• Quantify the percentage improvement in system uptime or reliability under your management to demonstrate effectiveness.
• Highlight the dollar amount of budgets you have managed to indicate your financial responsibility and planning skills.
• List how many projects you've successfully delivered, emphasizing your project management capabilities.
• Provide figures related to any reduction in IT costs you achieved to show your contribution to operational efficiency.
• Mention the number of direct reports and team members you've led to reflect your leadership and team-building skills.
• Report any percentage decrease in security incidents or breaches to underline your focus on security.
• Detail the amount of data you've been responsible for protecting or managing to illustrate your experience with large-scale systems.

Action verbs for your it infrastructure manager resume

What can candidates do about their resume, if they have no experience

Job requirements can sometimes be answered by other elements you could make more prominent in your it infrastructure manager resume.

Thus, you'd be substituting your lack of experience with your relevant:

• Education with details of skills you've obtained that align with the job
• Internships and short-term jobs that are once more dedicated to putting your expertise in the spotlight
• Skills section answering basic and - potentially - more specific job qualifications
• Strengths or accomplishments to show the unique value you present, even as a candidate with less or no professional experience in the industry.

Recommended reads:

• Perfecting the Education Section on Your Resume
• How to List Expected Graduation Date on Your Resume

List your educational qualifications and certifications in reverse chronological order.

The right balance between hard skills and soft skills for your it infrastructure manager resume

Wondering what the perfect it infrastructure manager resume looks like? The candidate's profile meets job requirements by balancing both hard skills and soft skills across their resume.

• Hard skills are all the technologies you're apt at using . Prove you have the right technical background by listing key industry hardware/software in your it infrastructure manager resume skills section and noteworthy certifications.
• Soft skills are both your personal, mindset, communication, analytical, and problem-solving talents . Use your it infrastructure manager resume achievements section to show how you've used a particular soft skill to reach a tangible outcome.

When writing about your unique skill set, always make sure to refer back to the job advert to see what are the key requirements. This ensures you've tailored your resume so that it matches closer to what the ideal candidate profile is.

Top skills for your it infrastructure manager resume:

Network architecture and implementation

Server management

Cloud computing services

Disaster recovery planning

Security protocols and firewall administration

Database management

Virtualization technologies

IT project management

Storage solutions management

Technology procurement and vendor management

Leadership and team management

Strategic planning

Problem-solving

Decision-making

Communication and interpersonal skills

Budgeting and financial acumen

Adaptability and flexibility

Time management

Customer service orientation

Change management

Always remember that your it infrastructure manager certifications can be quantified across different resume sections, like your experience, summary, or objective. For example, you could include concise details within the expertise bullets of how the specific certificate has improved your on-the-job performance.

What are the best certificates to add to your it infrastructure manager resume + how to curate your education section

The education and certification resume sections are the underdogs of your it infrastructure manager resume.

They showcase to recruiters that you've invested plenty of time to gain valuable and specific know-how, vital for growth.

As far as the resume education section is concerned:

• Detail only advanced education, specifying the institution and timeframe.
• Indicate your forthcoming graduation date if you're in the midst of your studies.
• Consider omitting degrees that don't align with the job's requirements.
• Offer a description of your academic journey if it underscores your notable achievements.

When curating your degrees and certificates on your it infrastructure manager resume:

• Select only accreditation that matters to the role
• Niche knowledge that could help you stand out as a candidate (as is within the past few years), should be listed towards the top of your resume
• Include any pertinent data for credibility (e.g. institute name, graduation dates, etc.)
• Irrelevant degrees and certifications shouldn't make it on your resume. Those include your high school diploma and any specializations that have nothing to do with the technical or soft skills that are required for the job

As a final note, if you feel tempted to exclude your education or certification from your resume, don't.

These two sections could help you have a better competitive edge over other candidates - hinting that your professional journey in the industry may be for a longer period of time.

Recruiters find all of these it infrastructure manager credentials impressive:

The top 5 certifications for your it infrastructure manager resume:

• Project Management Professional (PMP) - Project Management Institute
• Certified Information Systems Security Professional (CISSP) - (ISC)²
• Cisco Certified Network Professional (CCNP) - Cisco Systems
• Information Technology Infrastructure Library (ITIL) Foundation Certification - AXELOS
• Microsoft Certified: Azure Solutions Architect Expert - Microsoft
• How to List Continuing Education on Your Resume
• When Should You Include Your High School on Your Resume?

Adding a summary or objective to your it infrastructure manager resume

One of the most crucial elements of your professional presentation is your resume's top one-third. This most often includes:

• Either a resume summary - your career highlights at a glance. Select the summary if you have plenty of relevant experience (and achievements), you'd like recruiters to remember about your application.
• Or, a resume objective - to showcase your determination for growth. The perfect choice for candidates with less experience, who are looking to grow their career in the field.

If you want to go above and beyond with your it infrastructure manager resume summary or resume objective, make sure to answer precisely why recruiters need to hire you. What is the additional value you'd provide to the company or organization? Now here are examples from real-life it infrastructure manager professionals, whose resumes have helped them land their dream jobs:

Resume summaries for a it infrastructure manager job

• Seasoned IT Infrastructure Manager with over 15 years of experience in designing and implementing robust technological frameworks for Fortune 500 companies. Notable success in leading large-scale migration projects, reducing system downtime by 30% post-implementation, and managing cross-functional teams to align IT operations with strategic business goals.
• Dedicated professional transitioning from a successful 10-year career in engineering project management to IT infrastructure. Recognized for excellence in leadership and performance optimization, aiming to leverage analytical skills and a systematic approach to enhance IT systems and network efficiency.
• Former financial analyst with 8 years of experience, adept in data analysis and process automation, now pursuing a passion for IT infrastructure. Instrumental in developing financial forecasting models that increased operational efficiencies by 25%, bringing a unique perspective to managing complex IT environments.
• Dynamic professional with a prowess for strategic planning and a 20-year track record as an IT Infrastructure Manager, renowned for orchestrating the seamless merger of two international data centers. Expert in cloud services, cybersecurity measures, and fostering team productivity, contributing to a consistent record of surpassing performance benchmarks.
• As a recent graduate with a Master's in Information Systems Management, my objective is to apply my theoretical knowledge and fresh perspective on emerging technologies to contribute to the development of cutting-edge IT infrastructure solutions. Eager to evolve with a progressive organization that values innovative thinking and continuous learning.
• With a background in Computer Science and certifications in network security, my objective is to transition into an IT Infrastructure Manager position. My goal is to use my problem-solving skills and a keen understanding of coding and system administration to drive the secure and efficient operation of IT networks and services.

Taking your it infrastructure manager resume to the next level with these four additional resume sections

Your it infrastructure manager resume can feature a variety of skills (both hard and soft) in diverse sections . Choose those that align best with the job requirements and reflect your suitability for the company culture.

Consider these four additional resume sections recommended by our experts:

• Languages - State any languages you are proficient in and your level of proficiency. This demonstrates your commitment to communication and potential for international growth.
• Projects - Highlight up to three significant projects you've completed outside of work, showcasing skill development. Include a link to your project portfolio in the it infrastructure manager resume header, if applicable.
• My Time - How you allocate your time outside work can indicate your organizational skills and cultural fit within the company.
• Volunteering - Detail causes you're passionate about, roles you've held, and achievements in volunteering. Such experiences likely have honed a range of soft skills crucial for your dream job.

Key takeaways

Securing your ideal job starts with crafting a compelling it infrastructure manager resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

• Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
• Emphasize experience relevant to the job, focusing on your impact on the team;
• Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
• Include technical skills in the skills section and interpersonal skills in the achievements section;
• Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own IT Infrastructure Manager resume?

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Infrastructure Project Manager Resume Examples

Writing a great infrastructure project manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own infrastructure project manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the infrastructure project manager job you're after.

or download as PDF

Essential Components for Crafting an Effective Infrastructure Project Manager Resume

An Infrastructure Project Manager's resume is a critical tool for showcasing expertise in overseeing complex infrastructure initiatives. A well-constructed resume goes beyond enumerating skills and experiences; it demonstrates the candidate's proficiency in steering intricate projects to successful completion. The resume should be organized into distinct sections, each providing comprehensive insights into the candidate's professional journey, competencies, and achievements. A resume that effectively captures these elements can capture the interest of prospective employers.

1. Contact Information

Clear and accessible contact information is crucial for an Infrastructure Project Manager's resume. This section should be prominently placed and include:

• Full name as it appears on legal documents.
• City and state of residence, with the option to omit the street address for privacy concerns.
• Cell phone number with a professional voicemail message.
• Professional email address , ideally incorporating your first and last names.

Consider adding LinkedIn or other professional network profiles, ensuring they are polished and represent your professional image effectively.

Tip: Double-check your contact details for accuracy to ensure potential employers can reach you without any issues.

2. Professional Summary or Objective Statement

The Professional Summary or Objective Statement serves as a succinct introduction to your professional persona, positioned at the top of your resume. It should be tailored to the Infrastructure Project Manager role, highlighting your key skills, experiences, qualifications, and career goals. For example:

" Results-oriented Infrastructure Project Manager with over a decade of experience in leading large-scale projects. Skilled in directing diverse teams and delivering on time and within budget, seeking to contribute to the growth of an innovative organization. "

This section is often the first thing hiring managers read, so make it compelling and relevant to the job you're applying for.

3. Core Competencies or Skills

The Core Competencies or Skills section is where you list your technical and managerial talents, such as:

• Project Management methodologies (Agile, Scrum, Waterfall)
• IT infrastructure knowledge (network systems, servers, hardware, software)
• Risk Management
• Financial Management
• Communication Skills
• Leadership and Decision-Making
• Problem-Solving
• Vendor Management
• Quality Assurance

Adaptability is also a prized skill in the ever-evolving technology landscape. Customize this section to align with the specific requirements of each job application.

4. Work Experience in Infrastructure Project Management

Detail your professional history, emphasizing your involvement in significant infrastructure projects. Use bullet points to describe your responsibilities and achievements, quantifying your successes whenever possible. Highlight your expertise in budget management, collaboration with specialists, adherence to safety regulations, and proficiency with project management software.

Illustrate your soft skills, such as negotiation and team leadership, with concrete examples, e.g., " Negotiated vendor contracts resulting in a 20% cost reduction " or " Conducted weekly team meetings to enhance communication ".

Advice: Present this information concisely and clearly, as recruiters may skim through your resume.

5. Education and Certifications

Infrastructure Project Managers typically hold a Bachelor's degree in fields like Engineering, Computer Science, Information Technology, or Business Administration, with some employers preferring a Master's degree. Professional certifications, such as the Project Management Professional (PMP), Certified Information Systems Security Professional (CISSP), or Certified ScrumMaster (CSM), add credibility and demonstrate ongoing professional development.

List any additional courses or workshops that have enhanced your capabilities in project management.

6. Relevant Technical Skills

Technical skills are crucial for managing the technical aspects of infrastructure projects. These may include:

• Project Management Software (e.g., Microsoft Project, Primavera)
• Engineering principles
• IT skills (databases, networks, cloud computing, cybersecurity)
• Technical Drawing and Design (CAD software)
• Risk Management Tools
• Quality Assurance standards
• Budgeting Software
• Data Analysis
• Environmental Impact Assessment

Provide examples of how you've effectively applied these skills in previous roles.

7. Achievements and Awards in Project Management

Highlight your most relevant accomplishments and recognitions, focusing on those pertinent to infrastructure project management. Detail successful project completions, cost-saving measures, innovative solutions, awards, leadership highlights, risk management successes, and client satisfaction accolades. Be specific and ensure these achievements align with the job requirements of the prospective employer.

Related Resume Examples

• Infrastructure Manager
• Infrastructure Analyst
• Infrastructure Architect
• Infrastructure Engineer
• Project Manager Consultant
• Project Manager

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IT Infrastructure Manager Resume Examples

Resumes are an essential part of the job search process and are often your first chance to make a great impression on potential employers. As an IT Infrastructure Manager, it is important to craft a resume that accurately reflects your qualifications, experience, and certifications. This guide will provide tips and advice on how to write an IT Infrastructure Manager resume, as well as provide example resumes to help get you started. Writing a great resume is the key to getting an interview and securing the job you’re looking for.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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IT Infrastructure Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced IT Infrastructure Manager with over 15 years of experience in IT infrastructure and engineering. I have an extensive background in the installation, configuration and maintenance of computer networks, servers and storage solutions. I am well- versed in developing and executing IT strategies that align with the organization’s goals and objectives. I am a strong leader with a demonstrated ability to manage a large team of IT professionals.

Core Skills :

• Strong knowledge of network architecture, server and storage systems
• Extensive experience in installing, configuring and maintaining networks, systems and applications
• Excellent problem- solving and troubleshooting skills
• Proficient in developing, implementing and managing IT strategies
• Ability to lead and manage a team of IT professionals
• Excellent communication and interpersonal skills

Professional Experience :

• IT Infrastructure Manager, ABC Company, 2016- Present
• Responsible for the design, implementation and maintenance of the IT infrastructure
• Developed and executed IT strategies to meet the organization’s goals and objectives
• Managed a team of 8 IT professionals
• Installed, configured and maintained computer networks, servers and storage solutions
• Implemented measures to ensure the security and stability of the IT systems
• IT Engineer, XYZ Company, 2012- 2016
• Developed and implemented IT strategies for the organization
• Installed, maintained and troubleshot computer networks, servers and storage solutions
• Monitored and maintained network performance
• Developed and implemented security measures to protect the network and systems

Education :

• Bachelor of Science in Computer Science, University of XYZ, 2010- 2012
• Associate of Applied Science in IT Systems, University of ABC, 2008- 2010

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IT Infrastructure Manager Resume with No Experience

Motivated and recently certified IT Infrastructure Manager with specialized knowledge in configuring and managing enterprise networks, and virtualizing servers. Highly organized and methodical, with a knack for quickly learning new technologies.

• Certified in configuring and managing enterprise networks
• Proficient in virtualizing servers, virtual firewall management, and IP routing
• Strong written and verbal communication skills
• Ability to work collaboratively with a team to troubleshoot and diagnose hardware and software problems
• Highly organized and methodical approach to completing tasks
• Able to quickly learn new technologies

Responsibilities

• Install, configure, and maintain enterprise networks
• Troubleshoot hardware and software problems
• Create and manage virtualized servers
• Manage virtual firewall configuration
• Configure IP routing
• Assist in the development of new IT infrastructure policies
• Maintain documentation of IT infrastructure configurations

Experience 0 Years

Level Junior

Education Bachelor’s

IT Infrastructure Manager Resume with 2 Years of Experience

Results- driven IT Infrastructure Manager with 2+ years of experience in designing, implementing, and maintaining IT infrastructure in both large and small organizations. Proven track record in designing and deploying solutions to increase system stability and effectiveness. Skilled at managing projects and leading teams to complete projects on time and within budget. Experienced in developing and executing key strategies for IT infrastructure operations.

• Network architecture
• System administration
• Project management
• Infrastructure design
• Security management
• Troubleshooting
• System integration
• Disaster recovery
• Server virtualization

Responsibilities :

• Design and implement standards, procedures and best practices for the development and maintenance of IT infrastructures
• Monitor, manage and report on the performance and availability of IT infrastructure across multiple sites
• Provide technical support to users and resolve complex technical problems
• Perform system maintenance including updates, patching, and security vulnerability scanning
• Develop, implement and maintain disaster recovery plans and procedures
• Develop, implement and maintain network and system security policies and procedures
• Manage projects and ensure that they are completed on time and within budget
• Train and mentor junior personnel on system and network administration tasks

Experience 2+ Years

IT Infrastructure Manager Resume with 5 Years of Experience

Highly experienced IT Infrastructure Manager with over 5 years of experience working with a variety of IT systems and networks. Highly knowledgeable in areas such as IT security and system administration, server virtualization and cloud- based solutions, and LAN/WAN networks and routing protocols. Proven ability to organize and manage multiple teams of IT professionals, ensuring all tasks are completed in a timely, efficient and cost- effective manner.

• IT Security
• System Administration
• Server Virtualization
• Cloud- based Solutions
• LAN/WAN Networks
• Routing Protocols
• Team Management
• Project Management
• Implement, maintain and manage IT infrastructure projects such as server virtualization, and cloud- based solutions
• Analyze and troubleshoot day- to- day IT issues
• Design, develop and maintain LAN/WAN networks
• Monitor server performance and optimize system resources
• Manage and coordinate IT projects in a timely manner
• Maintain IT security standards and ensure compliance with industry regulations
• Oversee the activities of the IT teams and ensure tasks are completed in a cost- effective manner
• Develop and monitor department budgets and ensure overall efficiency of the IT operations

Experience 5+ Years

Level Senior

IT Infrastructure Manager Resume with 7 Years of Experience

A highly experienced and certified IT Infrastructure Manager with 7+ years of experience in developing, designing, and maintaining IT systems and networks. Proven track record of success in designing and deploying secure, scalable, and redundant IT infrastructures for organizations in the healthcare, finance, and retail industries. Possesses excellent troubleshooting and problem- solving skills, with a deep understanding of IT security protocols, network protocols, and cloud- based technologies.

• IT Infrastructure Design
• Network and Security Protocols
• Cloud Technologies
• Troubleshooting and Problem- solving
• Network Administration
• Virtualization
• IT Asset Management
• Budget and Resource Management
• Developing and managing IT infrastructure strategies, policies, and procedures.
• Designing, deploying, and maintaining secure and redundant IT networks.
• Troubleshooting and resolving issues with hardware, networks, and systems.
• Monitoring network performance and security and taking preventive measures.
• Installing and configuring server hardware, software, and applications.
• Implementing process improvements to ensure compliance with security policies.
• Developing IT budgets and managing resources within allocated budgets.
• Managing vendor relationships and negotiating contracts.
• Leading and mentoring team members and cross- functional teams.

Experience 7+ Years

IT Infrastructure Manager Resume with 10 Years of Experience

A highly experienced IT Infrastructure Manager with 10 years of experience in managing IT infrastructure projects and operations. Possesses very strong organizational and management skills, and a proven ability to manage the design, development and implementation of IT contracts, policies, and strategies. Demonstrated success in leading a team of IT specialists to deliver projects on time and on- budget. Excellent problem- solving, communication, and analytical skills.

• IT Infrastructure Management
• Network Design & Implementation
• Systems Analysis & Troubleshooting
• Vendor Management
• Capacity Planning & Budgeting
• Change Management
• Technical Project Management
• Service Delivery
• Documentation & Reporting
• Developed and implemented comprehensive IT infrastructure policies and procedures.
• Managed IT projects related to system upgrades, hardware and software deployments, and disaster recovery.
• Monitored system performance and implemented proactive maintenance and upgrade programs to ensure optimal operational standards.
• Assisted in the design and implementation of network architecture to support long- term growth and development.
• Worked with third- party vendors to troubleshoot hardware and software issues.
• Developed and maintained capacity and budgeting plans to meet changing business demands.
• Managed teams of IT specialists to ensure all projects were completed on time and on- budget.
• Coordinated with stakeholders and end- users to ensure their needs were met.
• Ensured compliance with industry standards and internal policies and procedures.

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Infrastructure Manager Resume with 15 Years of Experience

I am an experienced IT Infrastructure Manager with 15 years of expertise in providing technical guidance, implementing IT initiatives and resolving challenging IT issues. I have a Bachelor’s Degree in Computer Science and have held positions at a wide variety of companies, including Fortune 500 corporations. My experience includes leading diverse teams, planning and implementing IT systems and networks, as well as managing and supporting IT infrastructure and personnel. I have an excellent understanding of current IT trends and industry best practices, and I am highly organized and detail- oriented.

• Server & Database Management
• IT Security & Compliance
• Vendor Management & Procurement
• Troubleshooting & Problem Solving
• Technical Leadership & Training
• Managed and maintained IT systems, networks and hardware, ensuring all hardware and software components were operational and up to date.
• Developed, implemented and maintained effective IT policies, procedures and best practices.
• Led and coordinated all IT infrastructure projects, ensuring they were completed on time and within budget.
• Developed and monitored IT budgets, ensuring finances were allocated efficiently and accurately.
• Ensured the security of data and networks, ensuring all systems were compliant with industry standards and regulations.
• Trained and coached IT personnel on the latest technologies, ensuring they were up to date with industry trends.
• Created and maintained technical documentation for all IT systems and networks.
• Developed and maintained successful relationships with vendors, suppliers and other third- party providers.
• Monitored and analyzed system and network performance, identifying potential issues and recommending solutions.

Experience 15+ Years

Level Director

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What should be included in a IT Infrastructure Manager resume?

Ensure your resume stands out by including all the important components of an IT Infrastructure Manager resume. This job requires leadership and technical skills, so you should be sure to highlight your experience and qualifications. Here are some key points to include on your IT Infrastructure Manager resume:

• Demonstrated experience leading IT projects from inception to completion
• Excellent communication and problem-solving skills
• Proven ability to manage multiple IT systems and networks
• Knowledge of best practices for system and network security
• Proficiency in scripting languages like Python and Bash
• Working experience with cloud platforms like AWS and Azure
• Experience administering and troubleshooting Windows and Linux systems
• Familiarity with virtualization technologies like VMware and Hyper-V
• Understanding of software development and release processes
• Ability to work both independently and collaboratively
• Bachelor’s degree in Computer Science, Information Systems, or related field
• Certifications such as MCSE, CCNA, or VCP are a plus

What is a good summary for a IT Infrastructure Manager resume?

A great summary for an IT Infrastructure Manager resume should highlight the applicant’s experience in managing large-scale IT projects as well as their ability to analyze and implement solutions to complex problems. It should also emphasize their technical knowledge and experience with server and networking environments, as well as their skills in managing people, processes, and budgets. Keywords such as “enterprise IT infrastructure” and “project delivery” should be used throughout the summary. Additionally, the summary should emphasize the applicant’s commitment to ensuring that business objectives are met while staying on budget and meeting quality expectations.

What is a good objective for a IT Infrastructure Manager resume?

A successful IT Infrastructure Manager is an individual who can help streamline the IT operations of any organization. In short, they are responsible for providing the technological infrastructure needed for the smooth functioning of the business. As an IT Infrastructure Manager, there are certain objectives that should be included in any resume in order to stand out to potential employers.

• Here are some good objectives for an IT Infrastructure Manager resume:
• Design and implement secure, scalable, and cost-effective cloud-based IT solutions.
• Develop and maintain IT Disaster Recovery plans and strategies.
• Lead and manage IT infrastructure projects from start to finish.
• Collaborate with internal teams to ensure proper functioning of IT infrastructure.
• Provide technical guidance and support to ensure optimal performance of IT systems.
• Mentor and train staff on the use of new IT systems and technologies.
• Maximize efficiency and productivity of IT systems through regular maintenance and updates.
• Ensure compliance with all applicable laws, regulations, and standards related to IT infrastructure.
• Evaluate and recommend new technologies to improve system performance and security.

How do you list IT Infrastructure Manager skills on a resume?

IT Infrastructure Managers are responsible for managing and maintaining the computer systems and networks of an organization. They must possess a wide range of technical, managerial, and communication skills. When writing a resume for an IT Infrastructure Manager role, it’s important to list your skills that are relevant to the job. Here are some key skills to list on your resume:

• Technical Knowledge: IT Infrastructure Managers need to be highly knowledgeable about IT systems, networking, and hardware. They must have a strong understanding of LAN and WAN configurations, TCP/IP protocols, and storage technologies.
• Management Skills: IT Infrastructure Managers must be able to manage a team of IT professionals. They must have strong project management and team leadership abilities. They should have experience in setting goals, delegating tasks, and monitoring progress.
• Communication Skills: IT Infrastructure Managers must be able to communicate effectively with both technical and non-technical staff. They must be able to explain technical concepts to non-technical personnel and troubleshoot technical problems.
• Analytical Thinking: IT Infrastructure Managers must be able to analyze complex data and identify problems quickly. They must be able to think analytically and solve complex technical problems.
• Problem-Solving Skills: IT Infrastructure Managers must be able to troubleshoot and resolve any technical issues that arise. They must be able to identify the source of an issue and find an effective solution.
• Organizational Skills: IT Infrastructure Managers must be able to manage multiple tasks and prioritize work. They must be organized and able to manage multiple projects at the same time.

What skills should I put on my resume for IT Infrastructure Manager?

When writing a resume for an IT Infrastructure Manager position, it is important to highlight the skills and qualifications that make you the best fit for the job. As an IT Infrastructure Manager, you will be responsible for maintaining and monitoring the IT infrastructure and associated services. To be successful in this role, you need to have broad experience in IT, including system administration, network management, and project management.

When crafting your resume, make sure to include the following skills:-

• Knowledge of IT Infrastructure: You should demonstrate knowledge of the various elements of an IT infrastructure, including hardware, software, networks, and security. You should also be familiar with the various operating systems and technologies used in the IT environment.
• Network Administration: You should have experience with the installation, operation, and maintenance of computer networks. This should include networking technologies, such as Ethernet, TCP/IP, and DNS.
• System Administration: You should be familiar with system administration tasks, including installation and configuration of computer systems, software deployment, and system maintenance.
• Project Management: You should have experience in managing IT projects from start to finish. This includes planning and scheduling, budgeting and cost control, risk analysis, and resource utilization.
• Security Management: You should have expertise in security policies, procedures, and protocols. You should also be knowledgeable about encryption technologies, firewalls, and intrusion detection/prevention systems.
• Problem Solving: You should have a track record of troubleshooting complex IT problems and developing solutions.
• Communication: You should be able to effectively communicate technical concepts to non-technical personnel.

By including the above skills and qualifications on your resume, you will be well-positioned to land the position of IT Infrastructure Manager.

Key takeaways for an IT Infrastructure Manager resume

When crafting a resume for an IT Infrastructure Manager role, it is important to ensure that the resume highlights the skills and experience that will allow you to succeed in the position. While there are many elements that should be included in an IT Infrastructure Manager resume, there are also some key takeaways to keep in mind.

First, an IT Infrastructure Manager should demonstrate a solid understanding of the technological trends and best practices in the IT infrastructure industry. This includes having a thorough understanding of cloud computing, virtualization, network security, and other cutting-edge IT infrastructure technologies. Furthermore, for any technical skills or qualifications that you may have, it is important to highlight them on your resume and to provide concrete examples of how you have used them in the past.

Second, it is also essential to demonstrate a strong understanding of the business processes and strategies associated with IT infrastructure management. This includes a sound knowledge of project management, financial management, vendor management, and more. In addition, it is important to demonstrate a well-rounded understanding of IT infrastructure resources, including hardware, software, and personnel.

Finally, it is essential to showcase your ability to lead and manage a team of IT professionals. This includes having a strong communication and organizational skills, as well as the ability to motivate and mentor employees.

By keeping these key takeaways in mind as you craft your IT Infrastructure Manager resume, you will be well-positioned to succeed in the role.

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Infrastructure Manager Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the infrastructure manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Ensuring awareness of the Team processes and management updates among all shifts
• Supporting Shift Leads in management \ coordination of shift work where necessary
• Supporting and performing Server and Network & Telecom related tasks, activities
• Ensuring that Corporate CITMP and Security policies related to all supported products are followed
• Helping to achieve and maintain productivity and quality objectives by their individual contribution to the CTI infrastructure
• Managing support issues with 3rd party vendors to full resolution of problems, escalating as necessary and taking responsibility for all decisions throughout
• Managing a Fortinet Firewall cluster including its configurations and rule sets
• Ensure prompt updates of region change management metrics into the Global Management Reporting System
• Collate and analyze change statistics and metrics, facilitate Change Control Manager the details for resource planning and opportunity for process improvement
• Perform 1st level analysis of change deviation requests, i.e., Priority 2 Business Critical (Expedited) change requests and freeze period change requests
• Ensure compliance to the Citigroup Information Technology Management Policies, Standards and Procedures
• Maintain currency in the technical and functional knowledge of the Change Management Processes and Tools
• Ensure compliance to Citigroup Information Technology Management Policies (CITMP) and Standards
• Communicate and enforce compliance to the Change Management policies, standards, procedures to users
• Developing and documenting standard operating procedures and best practices through on-going evaluation and continual improvement
• Responsibilities will fall into three broad categories: Network / Infrastructure Operations, New Technology Deployment, Team and Personnel Management
• Manage a global team of full-time employees, managed services, and vendor partnerships
• Administers and manages problem management for desktop support and service desk environments and all facets of our End User computing environment
• Handle escalated issues and work closely with the operations team to resolve issues. Validate problem descriptions and perform detailed problem diagnosis
• Management of infrastructure initiatives within data center, campus user locations, and widely distributed branch network
• Manage employee and contractor engineering personnel
• Highly organized, detail oriented, extremely responsive and able to prioritize a large number of tasks
• Ability to deal collaboratively, diplomatically, and successfully with customers, co-workers and other professional colleagues, managers, and staff
• Ability to provide clear and detailed documentation of program management functions and project plans
• Strong process orientation; attention to detail
• Ability to communicate clearly; lead audio meetings; very strong in both written and verbal communications
• Capable communicator, able to think strategically, manage budgets, and be an effective team leader
• Strong knowledge in the following
• To be responsible and accountable for changes affecting the Agilti infrastructure and that such changes take place in a controlled and auditable manner
• Ability to quickly expand scope of responsibility
• Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment

15 Infrastructure Manager resume templates

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• Minimum 10 years' experience in IT in progressive hands-on technology and leadership roles REQUIRED
• Minimum 5 years' experience managing project delivery and technology delivery REQUIRED
• Minimum 5 years' experience working with (engineering, managing delivery of) internet technologies, internet services architectures, cloud services and client/server solutions, and Sharepoint technologies REQUIRED
• Possesses significant knowledge of network, storage, virtualization
• Ability to successfully build value-add relationships with application clients in providing technology leadership on a portfolio of projects and operational processes
• Ability to drive technology teams on technology adoption
• Ability to manage a highly diverse team of engineers across all aspects of infrastructure services
• Excellent knowledge of application development, database, middleware
• Experience in technology solution design and delivery
• Excellent communication skills, analytical skills, and a highly professional attitude. Use of Microsoft Visio, Word, PowerPoint, and Excel

Senior Infrastructure Manager Resume Examples & Samples

• Responsible for the effective development and implementation of programs to ensure that all Information Systems products and services continue to improve the level of service provided to ensure we achieve and maintain a competitive advantage
• Coaches and develops a team of subject matter experts by identifying areas of strength and opportunities for improvement. Monitors employee goals and action plans and measures progress. Provides collaborative career development guidance. Communicates thoroughly and concisely when giving individual feedback and when directing the team. Readily accessible to the team
• Resolves issues for internal customers and the team. Takes initiative and conducts follow-up to ensure employee and business issues are resolved in a satisfactory and timely manner consistent with all company polices and expectations. Able to navigate and negotiate through sensitive and complex issues. Demonstrates strategic thinking when pursuing issue resolution and end objectives
• Leads the team by delivering on commitments and managing by example. Demonstrates an approachable, consistent, and professional demeanor. Open to varying opinions and constructive feedback. Motivates team members to action. Recognizes and reinforces personal and professional accomplishments. Ensures all interactions and activities are consistent with TIAA mission and values
• Organizes, plans, and monitors multiple activities, people, processes, and resources. Manages the day-to-day service delivery of team members to ensure all action plans, goals, and objectives are completed in a timely manner, with high quality, and within acceptable financial parameters
• Facilitates the initiatives relating to all human resource requests including recruiting, training and development, career development, and compensation. Makes recommendations regarding salary, rewards/recognition, promotion, etc., for all direct reports and oversees these functions for the team
• Facilitates the gathering, monitoring and analysis of the operational metrics, ensure that the organization is properly measuring the most relevant information to accurately manage business operations. Ensures that all relevant and required processes and procedures are followed. Ensures the presence of standards and procedures to support the information needs of the business in a flexible, efficient but secure environment. Promotes opportunities for continual improvement
• Develops, maintains and strengthens relationships with key business partners to enable effective planning of business requirements. Works with business partners to identify opportunities to address longer-term business needs and provides input to long-term strategies
• At least 10 years’ work experience in VIP / Executive production OR desktop OR A/V support role
• Prior experience with ITIL standards (certification a plus)
• Prior experience managing large teams
• 5-10 years managing large Information Technology (IT) or Business Operations teams providing technical services to end users

Infrastructure Manager, Server Administration Resume Examples & Samples

• Responsible for managing Core System Administration team for UNIX, Windows and VMWare Infrastructure
• Responsible for supporting multiple projects, Major/Minor Releases related support
• Participate in supporting/executing Disaster recovery exercises
• Responsible for Security/Audit and Compliance and remediation across entire OS infrastructure
• Responsible for managing 24x7 support schedule for production support system administration team for all OS towers
• Responsible for managing SLAs across the server infrastructure towers – incidents, requests and change management, performing root cause analysis for critical incidents
• Work with peer infrastructure teams on creating/improving the broken processes and workflow
• Responsible for managing individual resources and tech-leads for multiple towers
• Effective management and coordination of onsite, near shore and offshore resources
• Responsible for providing metrics reporting across all server infrastructure towers
• Drive change and continually seek improvements to bring IT organization to the next level
• Excellent knowledge of entire application stack consisting of Network/server
• Hardware/OS/SAN/NAS/Database/Middleware
• Excellent knowledge of High availability, Clustering and disaster recovery scenarios
• Excellent knowledge of Security, audit, compliance
• Good knowledge of monitoring Tools (Tivoli, Netcool), Backup/Restore (TSM)
• Excellent knowledge of Databases (Oracle, Oracle-RAC), Middleware (Websphere
• Application server, Weblogic, MQ series) technologies
• Well versed with various DR scenarios and strategies

Infrastructure Manager Resume Examples & Samples

• Facilitate daily workflow distribution amongst the available staffing base for specific command center function (ie Level-1 Infrastructure Operations or Service Monitoring). This includes handling workflow re-allocation in response to dynamic operational needs or unexpected staffing challenges while maintaining minimum coverage levels for the function or engaging management for escalation
• Serve as the initial consultation point for all staff that require supervisory inputs to handle an operational situation, engage operations managers, senior technical resources, and senior management as necessary
• Foster a collaborative work environment and maintain a floor presence and approachability that enhance the performance of the team and maintain a culture of operational excellence
• Assist in escalations and senior/executive management communications during high severity incidents
• Assist in preliminary assessments/screenings of applications for positions in the Command Center
• Assist in providing training to new hires

Rohq-cti-cco Global Report Management Services Infrastructure Manager Resume Examples & Samples

• Five years of management experience
• Knowledge of IBM OnDemand, CAView, WebView, Web Viewer, program management
• Ability to support global initiatives, multitask, risk and control
• Ability to manage cross-functional teams
• 7+ years of IT experience; 5+ years in a Senior System Administration; 2+ years of experience developing high level and detail design documentation specific to infrastructure solutions
• Bachelor's Degree in Computer Science, Information Systems or a related field
• Knowledge of LAN/WAN Cisco products, Server (MS Windows Server 2003 and greater), Directory Services (AD 2003 and greater), Exchange 2003 and greater, HP and EMC Storage Platforms, HP Server Hardware and VMWare (ESX 4 and greater)
• In depth knowledge of network and datacenter design/architecture
• Understanding of fundamental areas of IT Service Management, Project Management concepts and ability to lead a team of technicians and analysts
• Microsoft Certified Systems Engineer (MCSE)
• Strong analytical and problem-solving skills
• Cisco Certified Network Associate (CCNA)
• Degree in Mechanical or Electrical Engineering, or closely related discipline or equivalent work experience
• Proven and relevant experience as a Facilities Manager or Supervising Engineer including management and project management experience
• Project Management, LEED, H&S or similar qualifications are a plus
• Experience within a data center environment with knowledge of the following systems - 500kW generators, bulk fuel storage systems, 500kW UPS's, ATS's, STS's, -48VDC power plants, chillers & CRAC/CRAH's, aspirating smoke detection, pre action and clean agent suppression systems
• Build or maintenance experience of 5,000sft Tier III data center facilities and A-Class office environments
• Understanding of Uptime Tier rating system, TIA 942 Data Center Standards, ASHRAE TC 9.9
• Proven experience of managing infrastructure projects with a value of �5M+
• An innovator and strategic leader, with proven team management experience
• Willingness to be on call 24x7 for support and escalation calls as typical with roles of this nature
• Willingness to work occasional weekends or onsite attendance as required for planned or emergency events
• Willingness to travel within the APAC region
• In-depth knowledge of BMS/DCIM/PMS systems
• High level understanding of data center IT systems (telecom networks, switches, routers, servers, storage, cabling systems) is a plus
• Champion new technology initiatives through demonstrations and pilots
• Evaluate vendor proposals and negotiate terms. Hold vendors accountable for delivery and SLA terms
• Lead refresh and upgrade efforts for desktops, peripherals, router/networking, servers, printers, phones, etc
• Create detailed plans to track complex efforts affecting up to 1,200 sites. Track and communicate progress accurately and often
• Plan and manage execution of all technology components associated with major office or campus relocation, including telephony, networking, server infrastructure, workstations, etc
• Willingness to embrace and drive change. Innovative problem solver. Naturally curious
• Comfortable communicating cross-functionally and across management levels in formal and informal settings
• BA/BS degree with a focus in Computer Science or Software Engineering or equivalent practical experience
• Minimum 8 years of experience in technology and at least 3 years of infrastructure experience
• Hands on experience managing infrastructure efforts requiring coordination across multiple internal and external teams
• Comfortable working with a wide breadth of technologies

Lead Infrastructure Manager Resume Examples & Samples

• 7 years minimum work experience with performing and coordinating and resolving technical issues
• 7 years minimum work experience coordinating and facilitating problem resolution in an IT environment by engaging a variety of IT support teams
• 7 years minimum working experience in an IT analytical role with experience escalating issues for resolution to appropriate groups and management to avoid reoccurrence of the same problem
• 5 years minimum working experience in an infrastructure/production support environment, and understanding of network infrastructure concepts and computer operating systems
• 7+ years of IT experience that includes 5 years in a Senior System Administration role and at least 2 years developing high level and detail design documentation specific to infrastructure solutions
• Knowledge of LAN/WAN Cisco products, Exchange 2003 and greater
• Exceptional analytical, problem-solving,and vendor management skills

Production Service Infrastructure Manager Resume Examples & Samples

• Liaise with Capital Markets IT and Infrastructure to address business needs and drive key initiatives
• Drive execution of infrastructure initiatives and provide regular program reporting
• Drive continuous improvement of services and processes to improve operating environment
• Improve usage of tools and automation to drive efficiency
• Identify and evaluate technical solutions to address tactical or strategic needs
• Work to improve DR strategy and improve resiliency
• Develop performance metrics and monitoring of core services
• Build and maintain strong relation with technology teams and business partners
• Must have a Bachelor’s of Science degree or equivalent
• Excellent priortization, organization and management skills
• Strong infrastructure background
• Concrete unstanding of automation (scripting & SQL)
• Well versed in networking protocols and topologies
• 5+ years of experience in infrastructure
• Ability to multitask and juggle competing priorities
• Ability to influence and lead technical discussions
• Translate business requirement into IT solutions
• Solid project management skills
• 5+ years of experience in providing network operations support; experience supporting a network with 1000+ nodes is preferred; NOC (Network Operations Center) experience is highly preferred
• Strong experience with scripting languages such as PEARL, TCL, must be able to pick up scripting requests quickly and produce results within a given time frame
• 5+ years of supervision/leadership in a network operations or other enterprise technology support environment is absolutely required; NOC Management experience highly preferred; executive communications and crisis management experience is highly preferred
• Expert level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc.)
• Expert level working knowledge of Cisco routers and switches and WANs (T1, T3, MPLS)
• Expert level working knowledge of three of the following routing protocols - EIGRP, BGP, OSPF and RIP
• Any of following industry certifications are highly preferred
• 5+ years management experience in an IT operational function
• 3rdlevel IT degree, Computer Science, IT related
• In-depth knowledge of Linux (RHEL), Apache, MySQL, various scripting technologies
• Experience in system and data architecture with adherence to ITIL and PCI-DSS
• Experience managing and leading teams
• Experience in the card/mobile paymentssector favourable
• PCI-DSS experience
• Ability to work under pressure in a fast paced environment running multiple projects simultaneously, must be capable of managing uncertainty and change in a less defined environment
• Thrive in a multi-tier support environment, on-shore/off shore support structure
• Escalation and incident triage
• Must display the ability to provide clear, precise and timely communication
• Able to manage users expectations and work autonomously
• Experience building and supporting large scale infrastructure projects within financial services company
• Exposure included but not limited to supporting projects for trading applications infrastructure, high availability environment, clustering, SDLC and disaster recovery planning
• Cloud implementation strategy, exposure to AWS and/or private cloud implementations and best practices
• Minimum 5 years - current or previous - hands-on experience with market data, trading systems, equities, asset management, and relevant/related IT systems REQUIRED
• Minimum 5 years people and process management/leadership experience in equities, trading, asset management, and market data environment REQUIRED
• You should responsible for day to day operation, including data center, systems, network etc
• You will cooperate with stakeholders to analyse the business needs of application and infrastructure
• You still need to ensure all the infra projects could be delivered smoothly and improve the process if necessary

Critical Infrastructure Manager Resume Examples & Samples

• Preventative Maintenance contract and vendor management: HVAC, Fire Suppression/Water Detection, Uninterruptible Power, Power Distribution, Backup generators, DC Power Plants, Cabling/Wiring, General Maintenance, Cleaning, and Asset Management
• Capital and Operational Expense budget management
• Develop and manage capital projects to expand, upgrade, or build new critical facilities using the components above and knowledge of general construction practices
• Manages team to handle planned and unplanned emergency work through the use of efficient scheduling and on-call rotation management
• Evaluate vendor performed work including maintenance, repairs, and new equipment deployments
• Establish and ensure TWC protocols are being followed including: Standard Operating Procedures (SOP) with vendors; review and validate procedures before any vendor work is scheduled. Coordinate all planned work with the local management using the appropriate TWC change management policies and procedures. Create and implement MOP (Method of Procedures)
• Manage and present capacity reporting , trending and forecasting data to management for budget and capital planning purposes
• Provide regular performance and management reports for each site on key metrics including unplanned events, recent changes, and capacity forecast
• Ensure team performs in consistent, measurable ways that are common across the Critical Infrastructure group
• Establish and maintain written, verbal, and online communications channels with regional management to insure they are always up to date for their respective facility
• Facilitate daily workflow distribution amongst the available staffing base for specific command center function (ie Service Monitoring or Level 1). This includes handling workflow re-allocation in response to dynamic operational needs or unexpected staffing challenges while maintaining minimum coverage levels for the function or engaging management for escalation
• Serve as the initial consultation point for all staff that require direct supervisory inputs to handle an operational situation, senior platform leads, and senior management, as necessary
• Retain and recruit top level staff member and foster the development of those individuals who want to take a leadership role
• Possesses the necessary technical skills and managerial acumen required to drive critical issues to resolution through direct engagement and collaboration with partner organizations across CTI
• Possesses intermediate knowledge of the technology infrastructure supported by the Command Center
• Maintain close relationships with key stakeholders to ensure technology services are meeting the needs of the business – especially in relation to delivery, availability and responsiveness of those systems
• Influence the strategies and activities across the technology service delivery teams to ensure the organisation’s priorities and needs are met
• Overseeing the IT Infrastructure and support budget of ~$45MM per annum supplied through ~30 FTE and 300+ contingent workers
• Manage the ~$5MM RTS (Ready to Serve) Project budget
• Manage numerous third party relationships with suppliers to ensure delivery of seamless support services
• Ensure rigorous controls are in place around key IT governance processes including asset, contract, invoice and change management and disaster recovery
• Tertiary qualifications in a related discipline
• Minimum 10 years experience in leading large support functions with a focus on availability and productivity
• Minimum 10 years experience managing significant outsourced arrangements based on delivering against key service levels
• Minimum 7 years experience in managing each of at least 3 of the key technologies in support
• Knowledge of the Financial Services industry and the supporting Technology
• Demonstrated ability in the creation and provision of performance dashboards and current knowledge of achievable performance
• Understanding of current and potential future developments in technology
• Demonstrated ability in the management, analysis and presentation of support related communications
• Demonstrated and current experience in managing technology across multiple sites
• Broad understanding of the Business, its processes and its organisational set up
• Clear understanding of how the technology supports the Business processes and ability to clearly articulate this connectivity
• Ability build and maintain a network of key contacts across the business
• Project Management skills
• Negotiation and influencing skills
• Demonstrated Leadership ability/influencing skills – to engage and drive 3rd party/internal suppliers
• Change Management skills
• Budget management and forecasting
• Strategic architecture planning for mainframe
• Mainframe capacity planning/forecasting
• Working with Strategic Sourcing on procurement/contracts
• Planning and executing refresh strategies
• Setting and planning for mainframe cost recovery and TCO
• Providing Level II and II mainframe support
• Managing risk for the group and working with audit
• Overall project management oversight for the team
• Overall team management
• 10-15 IBM mainframe experience
• 7+ years IT management experience
• Experience managing budgets and forecasting
• Previous experience in creating/maintaining strategic plans/roadmaps
• Ability to manage remote resources
• Strong oral/written communication skills
• Microsoft Office (Word, Excel, PowerPoint, Visio)
• 15-20 years of relevant experience in the field of Technical support
• Good Communication skills, excellent writing skills in English
• Well-versed with LAN configuration and troubleshooting related issues Troubleshoot WAN issues
• Experience in troubleshooting issues with MS Exchange/Outlook
• Hands-on experience in managing issues with various operating systems like Win7 and Win XP
• Hands-on experience in managing third party vendor and vendor resources
• Ability to work as a team player
• Additional Qualifications (preferred but optional): MCSE, CCNA

Converged Infrastructure Manager Resume Examples & Samples

• Reports directly to Vice President of IT (Infrastructure). Supports additional IT teams including the database, enterprise applications and interactive technology administration teams. Acts as infrastructure point of contact and coordination for projects and support issues for application environments and multiple data centers
• Responsible for interviewing, hiring, scheduling, training and providing professional development opportunities for analyst staff members. Performs performance appraisals on a semi-annual basis for each staff member
• Responsible for converged infrastructure capital and operational budget planning. Works with IT management and finance department resources to develop, maintain and adhere to established budgets
• Install, support and maintain all converged infrastructure as described by company and departmental policies and standards. Includes hardware support for datacenters and remote resort infrastructure where applicable. After hours work and on-call support are required
• Plans and coordinates the procurement of equipment and software according to department standards and procedures. Provides project management / tracking to insure project budgets and day-to-day work schedules are being met
• Create, maintain and update documentation as needed for compliance with company computer related standards (Security, SOX and PCI). Also includes technical road maps, business continuity planning and process improvement efforts
• Maintains key vender relationships, procures pricing and technical specifications for equipment and projects as needed. Strategic planning as related to vendor direction and future industry and technological changes is necessary
• Strong team working effort in project management and implementation is needed to ensure proper communication and coordination with other IT operations and lines of business. Maintains relationships with key departments and departmental contacts as needed for successful implementation of projects and maintenance schedules
• Performs at or above the Information Technologies performance standards. Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, FTO or education
• 5+ years of infrastructure management
• 3+ years of experience in a NOC, SOC or data center environment
• Strong understanding of enterprise level virtual environments, both VMware & Storage
• Availability for after hours support and maintenance, on-call duties
• Advance understanding and troubleshooting skills required for VMWare, storage and other environments
• Ability to manage venders and contractors to accomplish IT service levels and company goals
• After hours support and maintenance, on-call duties

Market Infrastructure Manager, VP-ny Resume Examples & Samples

• Conduct periodic due diligence reviews with the FMIs and Agent Banks, address TPO requirements with the support of the Core Delivery team, Legal, Market Infrastructure Risk, Third Party Risk Management and CIB Resiliency teams
• Identify risks and issues and articulate recommendations to ensure the most optimal and effective use of FMIs and Agent Banks in the markets where we operate
• Provide detailed market expertise to support the LOBs and their clients, analyse and draft market information updates/news, conduct research and drive the opening of new markets
• Support the Network Client Consulting (NCC) and Network Service Management (NSM) in responding to regulatory and audit requirements and clients enquiries including investor documentation requirements, market developments, market infrastructure reviews and market issues
• Update the relevant LOBs should market events and crises situations occur, whether impacting the Agent, the FMI and/or the whole market
• Participate in global projects and/or information gathering impacting FMIs and Agent Banks whether initiated by GMI or by the LOBs
• Work with the LOBs to ensure the relevant requirements are met as part of the NBIA or ABIA processes when engaging with new FMIs or Agent Banks, or buying new services from existing ones
• Proven experience and knowledge in the payment and securities industries
• Strong relationship management, influencing and negotiation skills
• Strong communication (verbal and written), analytical and project management skills
• Language skills (English, Spanish)
• Self starter with a strong ability to work across the global GMI team, across the Firm, developing partnerships with the LOBs that we support and the functional areas that we leverage
• Portfolio management and delivery of CTO investment & productivity programs
• Governance of infrastructure budget, management to plan and explain of financial variance
• Provide transparency into infra consumption/spend linking technology costs more explicitly to business drivers
• Escalation and management to resolution of TOP (X) identified infrastructure issues
• IT Project Management experience
• Ability to communicate clearly with senior management
• Experience with projects in multiple technologies (distributed systems: Servers, Storage (SAN/NAS), networking (VLANS, load Balancing), functions (e.g. transaction management, risk management etc.) and industries
• Experience influencing geographically distributed and culturally diverse work-groups
• Familiarity with Technology Infrastructure forecasting and provisioning systems and processes helpful
• Vendor relationship management of the vendor for Site Support and coordinating the Asset management process and team
• Ensure timely escalation happens in case of no proper delivery from any of the team with high focus on the outsourced entities
• Acting as vendor manager for other CTI internal and external vendors. Ensuring proper monthly operational review is kept controlling defined KPIs for critical vendors
• Ensure required internal and external controls are kept as per the Citi standards and legal environment
• Ensure adherence to corporate standards including standard operating environment and security requirements
• Ensure that Site Support and Asset management teams provide accurate and timely response and resolution to all related requests and issues
• Manage the end to end asset management lifecycle (procurement, inventory, warranty, repair and replacement of stolen, lost, broken assets, decommissioning)
• Support CTI projects from country perspective
• Follow the media management and records management processes, ensure the related activities are performed and completed as required
• Perform regular control activities related to Asset ordering: Decommissioning; Annual Physical Inventory; Lost/Stolen/Faulty devices; Employee termination and moves to ensure the stock is always accurate and identify any breaches in time
• Document and keep updated Site Support and Asset management related procedures according to CITMP and audit requirements
• Act as the business Supplier Risk Manager (BSRM) for the internally outsourced CTI entities
• Involvement in various audit activities, including internal and external audit of the entity
• Escalate problems according to country level Problem Management Procedure
• Communication to staff regarding company directions, policies, new initiatives, compliance policies and compliance plans
• Support the OneTechnology department in cross segment initiatives, oversee common processes and other ad-hoc requirements
• At least 5 years of experience in IT AND 2 years of supervisory experience
• Enhanced knowledge of Microsoft Office products, i.e. Word, Excel, PowerPoint, Visio, and Project
• General knowledge of Microsoft Windows desktop and Server operating systems
• Flexibility to respond quickly to high criticality situations and to deal effectively with customers
• Fluent verbal and written English language skills
• Outstanding customer service skills
• Excellent communication skills – verbal and written
• Leadership skills to effectively maintain high morale and high performance team
• Displayed commitment to organizational goals and strategic priorities
• Self-motivated, comfortable working in bigger teams
• Flexible, positive and mature mindset to deal with ambiguities of complex business problems is a must
• Demonstrated ability to build high performing teams
• College degree, preferably from Information Technology
• Microsoft Certified Professional (MCP) qualifications or equivalent experience is an advantage
• To take full responsibility for the quality of services delivered including notification and escalation of incidents and issues, as well as continuous improvement of the service
• To be ultimately responsible for the quality of responses to the incidents that have been detected and handled by SDMC personnel
• This role includes overall responsibility for knowledge gaps analysis, knowledge transition across shifts, training
• The SDMC Operations Manager must have strong communication and people management skills, be focused on delegating and realigning resources real-time depending upon the situation, with the ability to successfully manage a remote team, ensuring neither site personnel become isolated or feel excluded from the shift
• The SDMC Operations Manager assumes a responsibility for monitoring effectiveness improvement by driving alerts reduction and elimination of communication ‘noise’,
• Enforced adherence to all processes and procedures, both technical and administrative, is an essential part of this role
• The SDMC Operations Manager will act as a deputy of SDMC Manager supporting him on SDMC service expansion across NAM, EMEA and ASPAC regions
• Manage all infrastructure projects
• Define business and technical requirements
• Complete infrastructure solution designs in which the hosting proposal includes design, cost, and infrastructure adds/changes/decommissions
• Facilitate infrastructure build outs
• Support application and hardware testing
• Support implementations / “go live” / post support
• Facilitate decommission of old infrastructure
• Perform pre-project and ad hoc consulting based on infrastructure strategy/direction
• Identify and recommend process improvements across all Infrastructure platforms
• A well-rounded background in IT Infrastructure and data paths
• A strong understanding of how technologies affect the data path and integration points from the end user through the application and network infrastructure, (i.e. load balancers, web servers, middleware, databases, mainframes, EMAIL, Citrix and Storage etc.)
• Strong soft skills, as they will be required to lead meetings and facilitate discussions on topics
• The ability to speak to both the technical and business units
• Strong leadership skills along with being a self starter
• Good project management skills with an understanding of the project lifecycle and project management routines (resource engagement, WBS/project schedule, status reporting, project budget forecasting/variance analysis, meeting minutes, etc.)
• Operating Systems - Linux, Unix, and Windows
• Application - Java (J2EE and JVM) , .Net, WebSphere, WebLogic, JBoss, Tomcat, Apache, MQ, Citrix, batch processing
• Database - Oracle, SQL, and DB2
• Hardware - Processor types, RAID, Memory types
• Virtual machines (i.e. VMware, hosted virtual desktop)
• Storage - SAN, NAS, Local, OPTIM, data archiving
• Networking - Routing, switching, load balancing, global load balancing, TCP/IP, backups, centralized logging
• Security - Single Sign-on, Firewall, VPN, IPS/IDS, Multi-factor authentication, Active Directory, Power Broker
• Internet - DNS, FTP, NDM, Web servers, Email
• Other - Visio, MS Office
• Bachelor's degree preferably in engineering or Computer Science
• 10+ years of strong hands-on experience in managing and supporting Windows server infrastructure of a large enterprise
• The candidate is expected to have strong expertise in all or most of the below skills, as well as have a good understanding of Enterprise Architecture methodology
• Strong negotiation/conflict management skills
• Intimate knowledge of the Windows Operating System and system administration best practices
• Working knowledge of File system/Volume Management and clustering software like Microsoft and Veritas
• A good understanding and working experience in Windows Active Directory with prior domain administration working experience
• Working experience in supporting Windows 2012
• Experience supporting HP or equivalent Intel/AMD based servers
• Solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming, and the design of consistent network-wide file system layout
• Ability to troubleshoot and debug software/hardware configuration problems
• Experience is using and maintaining MacAfee EPO console
• Manage and guide design, development and support of Identity and Access Management solutions including Single Sign On, Directory, Cloud and key on premise applications
• Build strategy for Identity and Access Management services that are robust and scalable to support the employees, contractors, and partners
• Work with security and network administrators to strengthen the security posture of enterprise systems using Authentication, Authorization and Public Key Infrastructure (PKI) services
• Partner with Architecture and Security teams to develop solution designs
• Design, build, implement, document, and support Windows Active Directory and Group Policy Object (GPO) infrastructure
• Ability to interact with diverse technical staff and resources on multiple projects
• Responsible for project management and researching and delivering new technologies
• Hold overall accountability for team delivery and technical support
• Provide off-hours support to address outages, pressing system issues, or scheduled deployments
• 8+ years of hands on work experience in a senior technical position
• 2+ years serving in a technical oversight role
• Must have a strong background and detailed understanding of the Microsoft Active Directory, Organizational Units, Group Policy, Security Templates, the LDAP protocol and LDAP attributes
• Must have a strong background and detailed understanding of managing a Microsoft Active Directory Forest with Parent and Child Domains
• Must have a background in managing a Microsoft PKI or other Certificate Authority Solutions
• Must have a strong background with Active Directory Services including DNS, DHCP, and DFS
• Experience with Active Directory Authentication, LDAP Authentication and Single Sign On methods
• Active Directory Domain Services
• Active Directory Federation Services (ADFS)
• Active Directory Certificate Services
• Strong project management skills and global experience
• Excellent Communication skills and working with both technical and non-technical entities
• Proven track record of driving technical innovation and solutions
• Looking for people with a strong IT infrastructure background, with experience working on a global level
• Must be able to work design and implement infrastructure projects
• Ability to communicate bi-culturally in English and Japanese
• A collaborative team player with a problem solving mindset
• Comfortable communicating with internal and external leaders
• Command Center Operations (i.e. NOC/Data Center) experience is highly preferred
• Intermediate level working knowledge of multiple enterprise infrastructure monitoring tools
• Intermediate level working knowledge of the Mainfame
• Industry specific certifications are highly preferred
• 3+ years of experience in a technology support role
• Language Skills beyond English are a plus. Areas of need: Spanish, Portugeese
• Highly assertive communications skills
• Must show confidence in all communications so that key stake holders are not doubtful of the information being communicated
• Ability to work in a fast-paced, technology operations environment
• Ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational workload
• Strong personal work ethic that inspires excellence and enthusiasm amongst peer group
• Resilient and highly responsive in overcoming adversity
• Ability to work through a multitude of challenges/obstacles in order to achieve the desired end result
• Ability to provide clear and detailed documentation of all technical troubleshooting tasks performed on all incidents in order to maintain proper continuity in a “Follow the Sun” technology operations center environment
• Recommend and implement infrastructure solutions based on the observation of business needs
• Define the project/program plan and responsibilities allocation (internal/external), monitor budget, activities, and vendor performance
• Integrate the different contents and deliverables to ensure the overall consistency and coherence of the designed solution
• Track project/program risks and decide on corrective measures to minimize delays and costs
• Deliver continuous improvement roadmap to enhance the quality of support
• Prepare manual for new system / equipment and provide trainings to business users
• Liaise with internal users to resolve customer technical issues
• Interacting with business and financial representatives from each of the Citi lines of business, country technology heads, cluster heads and/or senior management representatives regarding Command Center Operations
• Reviews, develops, and integrates work into Command Center Operations departments from business or countries at a more efficient price point
• Oversight of performance and efficiency reviews for Command Center Operations
• Provide a single contact point for workload integration or insourcing of work into the global Command Center Operations model
• Continuous sustainability to align client requirements with Command Center Operations service delivery
• Conduct continuous organizational efficiency review and provide recommendations to the Sustanability Manaer and CCO department managers
• Ensure procedural and global consistency through partnership within Command Center Operations department managers
• Conduct and facilitate improvement initiatives to develop and implement solutions to existing operational inefficiencies or problems
• Conduct value add analysis for migration workload to ensure lean efficiencies are initially applied from external teams to Service Monitoring and Level 1
• Create and conduct initiatives to improve overall operational efficiency within Command Center
• Services departments to continuously improve services and reduce cost
• Provide financial analytics to global/regional management of organizational initiatives
• Prepare materials and present progress and accomplishments to senior management
• Drive technical projects including project tracking, analysis, and automation opportunities
• Maintains effective working relationships with IT and other key stakeholders
• Ability to lead initiatives across technology disciplines in a matrix organization
• Leading a team of 15 - 30 members on Tier I Technical Support in distributed platform (i.e. Wintel/UNIX service, administration, etc.)
• Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation
• Execution of standard operational processes which involve technology and client interfaces
• Workflow distribution among the team members
• Work in a 24/7 support environment in a rotational shift arrangement
• Must be able to train new team members on group policies and procedures
• Provide Tier I technical support for Citi’s global technology infrastructure
• 8-12 years of experience in Distributed platform
• Knowledge of multiple technologies in distributed platform(i.e. Wintel/UNIX service, administration, etc.)
• Ability to support multiple issues under a demanding environment
• Ability to investigate and analyze major incidents
• Preferred candidate will have understanding of multi-vendor environment
• Understand how to troubleshoot within a distributed environment and escalate issues appropriately
• Provide input to management on automation enhancements and workflow optimization opportunities
• Expertise on all TWS/OPC managed
• Knowledge Windows/Unix/Database platforms
• Must be a SME in Distributed Platforms
• Expertise at documentation skills
• Be able to train staff on different platforms
• Handle SEV1/2 issues without supervision
• Highly skilled in prioritizing and escalation to correct support teams
• Multitasking abilities
• Knowledge of Batch Recovery
• Adhere and enforce CTI compliance and regulations
• Basic knowledge of a scheduling tool preferably TWS/OPC
• Experience in ticket handling and documentation
• Ability to prioritize and escalate in a timely manner
• Ability to learn and take direction from peers and management
• Knowledge of Unix/Windows/Database platforms
• Be able to work in a stressful environment
• Be flexible and available to provide coverage on other shifts
• Thorough understanding and exposure of the Distributed L1 support and excellent attitude toward customer service must be clearly demonstrated
• Relevant practical experience in Distributed L1 support platforms should be clearly demonstrated
• Utilize metrics to identify operational improvement areas, perform daily review of KPI deliverables to meet the goals of the organization, identify improvement opportunities and drive them in collaboration with the functional teams for implementation
• Partner with the responsible platform teams, Problem Management teams to develop and ensure solutions are globally implemented
• Ensure approved procedures are not deviated against the policies defined by the regional Risk, Control and Compliance teams, by performing regular checks on the production environment
• Provide evaluative feedback and service improvement suggestions to the management based on analysis of factual information picked up from different information sources. E.g. Global wellness reports, Major Incident Ageing reports, internal deep dives on incident, change tasks executed by platform teams, Shift hand over reports and feedbacks received from the internal and external clients of Production Operations
• Provide Production Operations management with pro-active communications to ensure situational awareness of significant planned and/or unplanned activities that may result in potential service disruptions
• Perform validation of the solutions getting implemented by the functional teams prior to the task closure process, to ensure the issues are addressed in a systematic and timely fashion that will prevent repetitive failures
• Provide weekend coverage and oversight for all major changes and roll outs impacting APAC businesses, as well as those supported from APAC to other regions, ensuring round the clock updates to Senior Management
• To maximize service uptimes, ensure and continuously improve service quality and timely deliverables leading to enhanced client service experience for the clients of Productions Operations
• Achieve improved satisfaction in service delivery by the Prod ops teams maintaining the service quality to the clients, leading to a far enhanced client experience/feedback
• Build out an effective internal process that can prevent potential severity incidents and thus saving cost to business. The role holder is able to pin point at the various issues surrounding Service Quality, missed opportunities, Human errors, Procedural errors committed by the teams
• Key decisions in terms of validating the correct root cause identification, corrective/preventive actions and how effectively will the actions address the recurrence of similar error in the future
• Perform oversight and efficiency reviews for Command Center Operations. Act as a point contact for workload integration or insourcing of work into the global Command Center Operations model
• 5-7 years working in a process-driven environment
• 5-7 years of interacting with a demanding customer focused service delivery organization
• 5-7 years of experience with IT process related industry best practice service delivery framework and IT service management standards such as (such as ISO 20000-1:2005)
• ITIL v3 certification is preferred
• A Service Management Green Belt will be an added advantage, as it can contribute to process improvement and efficiency using Six Sigma and Lean methodologies
• Good understanding of ITIL methodology and demonstrated proficiency in the ITIL v3 framework
• Strong “Command and Control” presence. Industry recognized trouble shooting methodology to be able to ask the right questions
• 5-7 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred. Technical expertise on one or more of the following disciplines is required: Distributed Systems, Mainframe, Storage, Network, Web/Application/Middleware services
• Conduct continuous organizational efficiency review and provide recommendations to the Service Management lead and Production Operations managers
• Ensure procedural and global consistency through partnership within Production Operations managers
• Conduct periodic reviews to continuously improve services and reduce cost
• 3-5 years working knowledge and support of VMware Enterprise virtualization products
• 5+ years’ experience supporting: HP or equivalent Intel/AMD based servers
• 3-5 years working knowledge of blade technologies
• 3-5 years working knowledge of IP and fiber based storage technologies
• 6-8 year's experience within a similar role
• Experience in team management, review cycles, team motivation, organisation and building moral
• Flexibility in approach to work and work ethic
• As a growing company, the role requires the candidate to operate as first level support with responsibility for basic tasks, as well as cutting edge technologies
• Focused and results orientated
• Proactive self-starter, with minimum guidance or management required
• Be self-motivated and have the ability to work on their own as well as part of a team
• Must be a good communicator and have experience in dealing with senior management, as well as non-technical personnel in updates and fault resolution
• Technology certification in Microsoft is a distinct advantage

State & Local Capital Projects & Infrastructure Manager Resume Examples & Samples

• Project governance, e.g. organizational and process aspects
• Construction project management and controls, e.g. schedule and cost control, change management
• Contract development and management, e.g. common commercial terms, procurement processes, scope control, claims
• Performance metrics and project reporting; and,
• Project technology, e.g. project and portfolio management, applications to quantify cause and effect of delays
• Developing innovative solutions to complex problems, independently and proactively
• Managing project workflow, resources, budgets and billings/collections to profitability; and,
• Building high performing teams, including providing meaningful written and verbal feedback to colleagues
• Developing deliverables that effectively convey complex technical concepts, and present technical findings to senior client personnel
• Leading development of proposals that strategically articulate the value of service offerings to generate new projects; and,
• Establishing the means to resolve the incident and restore business services as rapidly as possible and driving all activities to make that occur
• Ensuring that the appropriate communications are sent to senior management keeping them advised of the incident and of the client impact
• Making whatever decisions are required to reduce client impact
• The Major Incident Manager is responsible for owning and driving the activities related to the Major (Severity 1, 2, or 3) Incident Management process for Citi's franchise critical applications and services
• The successful candidate will join a dynamic Incident Management team responsible for ensuring that all major incidents are handled efficiently with minimum impact to clients
• Experience running incidents in a large, complex enterprise environment

Websphere / BPM Infrastructure Manager / Lead Resume Examples & Samples

• 7+ years planning, tracking and reporting medium to high complexity technology projects
• 5+ years hands-on experience performing detailed business analysis and requirements specifications creation for complex broker/dealer systems
• Experience in BPM / Databases
• Big Data Experience
• Critical thinking and translation of business needs into technology solutions
• Ability to analyze vague project requests and clarify into specific tasks, next steps and deliverables
• Excellent written/oral communication skills and listening skills
• Full systems development life cycle experience
• Solid knowledge of Microsoft Office Suite
• Solid knowledge of project/portfolio management techniques and Microsoft Project
• 3 years in a similar infrastructure design role. 8 years infrastructure support experience
• Exchange 2013
• Commvault Simpana
• Skype for Business
• Windows server 2008 & 2012
• Storage Area Networks

Enterprise Infrastructure Manager Resume Examples & Samples

• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions
• Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations
• Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms
• Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures
• Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services
• Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments
• Knowledge of and ability to utilize a variety of technical tools and techniques to guarantee service availability and ensure IT system performance

Enterprise Infrastructure Manager Senior Resume Examples & Samples

• Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT)
• Knowledge of and ability to design and improve organizational IT structures and blueprints in order to better support business operations and efficiently achieve organizational objectives
• Knowledge of technologies and technology-based solutions dealing with information security issues
• Network management platforms such as NetQos, NetVoyant, SteelCentral, SevOne
• Telecom Vendor Management
• Network Onboarding
• Network Provisioning
• ServiceNow experience
• ITIL certification or experience
• MBA highly preferred
• Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank’s and unit’s risk appetite and risk management framework
• Work with relevant CITI Asia Pacific and non-CITI Asia Pacific groups/units to develop, communicate, implement and progressively refine the problem management process, to facilitate and improve problem recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with Citigroup Information Technology Management Policy (CITMP)
• Ensure that the problem management process addresses appropriate classification of problem severity and priority levels
• Timely problem recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation
• Provide problem progression co-ordination and monitor problems and potential problem areas through symptoms, trends or deviations from standards
• Escalate of critical and unresolved problems to appropriate levels of management
• Provide timely and accurate Management reporting
• Valuate and recommend tools for effective and accurate problem reporting and assignment by using tools, which are customized and implemented, where applicable. Work towards integrating these automated solutions with other tools and procedures, in order to garner and present an accurate picture of the problem situation, minimize adverse change impact, and facilitate the problem recognition and resolution process
• Work in co-operation with other units to help maintain an acceptable audit rating
• Ensure readiness for all Compliance requirements and Audit and Regulatory reviews, and compliance to Citi Information Technology Management (CITM) Policy and Standards
• Ability to coordinate a large group of technical contributors during high severity incidents and retain control of fast-paced conference calls
• Ability to when leading an Problem investigation
• Ability to maintain a professional demeanor and attitude while being assertive
• Ability and confidence to act with decisive confidence and exercise influence over a wide range of individuals at all levels of technical & business leadership
• Ability to interact with and influence people/groups of widely varying disciplines and backgrounds
• Technical breadth to be able to ask the right questions, collect the responses and set actions based on information – also to challenge information if the response does not fit the situation
• Strong organizational and follow-up skills and the ability to multi-task effectively in a fast-paced high-volume environment
• Excellent telephone and oral skills
• Strong interpersonal & relationship skills, ability to learn and develop quickly
• Will be a highly-motivated and strong performer
• Team oriented with a collegial approach to addressing challenges while maintaining an influential presence in all situations – often times with more senior personnel
• Strong people, process, and business focus
• Ability to remain calm and objective in a high-pressure environment
• Deep and wide understanding of Citi’s businesses and operations and/or technology architecture and platforms
• Extensive technical experience – preferably in a leadership or strong individual contributor role in another application or infrastructure organization
• Experience working in a process-driven environment
• In-depth understanding of general technology infrastructure concepts
• Bachelor’s degree or equivalent combination of education/experience – Masters level education a plus
• Experience in developing ITSM processes (Incident/Problem Management in particular), ITIL v3 Certification(s) a plus
• Minimum 5 year prior experience as a key contributor or owner in a business, technical or application development role. For example, held a senior role in any of the following: SA/DBA/Network/Voice Engineer or Operator, Mainframe Systems Analyst/Operator, Application Developer, etc
• Bachelor of Science in a related field (Computer Science, Computer Engineering, Mechanical Engineering, etc)
• 5+ years coding experience (Perl, Java, and/or C#)
• 5+ years database development (Oracle, Postgresql)
• 5+ years server administration (Windows, Linux)
• 5+ years web development (HTML, Javascript, CSS)
• 5+ years process improvement
• 5+ years requirements gathering
• 5+ years as a Mentor or Teaching position
• Experience with Process Improvement Methodologies, such as Six Sigma DMAIC and/or DMADV
• Excellent communication skills as well as being a team leader
• Masters degree in Computer Science
• Webmaster: HTML5, CSS3, Jquery, MetorJS, NodeJS, AngularJS
• Oracle DBA experience
• Linux Red Hat Admin
• Green Belt in DMADV or DMAIC

CTI Infrastructure Manager Resume Examples & Samples

• Recommend, engineer, implement, and maintain network architectures (LAN/WAN/Security)
• Manage multiple projects, vendors, subcontractors, and may be required to supervise the work of 5 to 10 engineers
• The SME will have to carry out complex assignments requiring the development of new and/or improved techniques and procedures
• This position requires a high-level of familiarity and experience with emerging technologies such as MPLS, VPLS, L2VPN, MPLS-TE, IP Telephone/VoIP, QoS, SSL VPN, Video Conferencing, IP Multicast, and IPv6
• The Lead Network Engineer will be consulted as the SME for all network and security designs associated with enterprise, service provider, government, and non-government operation environment
• The Lead Network Engineer will possess Cisco certification in one or more areas that includes routing and switching
• Bachelor of Science in a technical field, such as Engineering, Computer Science, or Information Technology (current professional or expert level network certification may be substituted for the education requirement)
• Significant work experience demonstrating in-depth knowledge and expertise in configuring and managing large resilient network systems
• Experience and skill at troubleshooting Cisco and Juniper routers and switches
• Demonstrated ability to develop and clearly document procedures related to the deployment, operation, troubleshooting, and management of complex telecommunications systems
• Self motivated with ability to work independently under high-level direction as well as the ability to work in a team environment
• Creative and able to work on multiple complex projects simultaneously with limited resources and short time lines
• Experience with complex network diagnostic equipment to analyze and troubleshoot network issues
• Strong listening, verbal and written communications in English and Bahasa
• Ability to work with changing priorities and with multiple tasks

Public Key Infrastructure Manager Resume Examples & Samples

• Skilled at working cross-functionally to achieve project success
• Team player focussed on team success above individual achievement
• Desire to build, grow and improve a team (manager as a mentor mentality)
• Demonstrable understanding of x509 certificate fields and extensions and when and why to use each one
• Working knowledge of industry best practices and relevant standards (i.e. RFC’s 2560, 3647, 5019, 5280, WebTrust for CA, and WebTrust SSL Baseline Requirements)
• Solid command of basic PKI concepts
• Significant experience using CA software to create and manage PKI’s
• Experience designing and implementing solutions with PKI
• Experience operating a Certification Authority (CA) within a WebTrust-compliant control environment
• Ability to use OpenSSL or other utilities to create and analyze certificates, CRL’s, and OCSP responses
• Strong project management, communication and organization skills
• Ability to manage multiple tasks and projects simultaneously with aggressive deadlines

App Review Infrastructure Manager Resume Examples & Samples

• Experience with SQL queries and database technologies such as Oracle and MySQL
• Experience managing a cross functional team in engineering related organizations
• Ability to support and troubleshoot client/server applications
• Deep understanding of iOS and Mac devices including configuration profiles, device management, security profiles and automating deployment tasks
• Deep understanding maintaining distributed applications
• Good knowledge of Oracle, UNIX & Java is essential
• Experience in deployment and maintenance of web technologies
• Experience with formal change control/management procedures
• Solid understanding of IP network technologies and software tools for performance monitoring and troubleshooting
• Willingness and ability to adapt to rapid changes in order to support and use future technology
• Excellent written and verbal communication skills and people skills, both in user support and project coordination; if necessary, follow the proper protocol to escalate issues to upper management
• Strong interpersonal and organizational skills, including the ability to meet deadlines, work in a team environment, follow written policies and procedures, and maintain superior customer service at all times with all users
• Exercise a reasonable amount of independent judgment under a minimum of supervision
• Strong written and verbal communication skills - will have interaction with senior technology and business managers
• Working experience in Corporate Banking / Financial services
• Production Support experience
• Golden Gate experience preferred
• Unix: Linux, shell scripting
• Proven experience working in a distributed environment based on Unix-Oracle
• Connectivity: Connect Direct, SFTP etc
• Proven experience of involvement with large complex environments
• Coordination of work activities involving TI, Data Centre, DBA’s, Local and Global Technology teams
• Must be an accomplished technical leader with a strong background in architecting, designing and implementing complex scalable infrastructure solutions
• Must have experience in managing/leading a diverse technical
• Must have experience in managing operating and capital budgets, project spend and forecasts
• Must have experience in recruiting candidates
• Experience in emerging computing architectures like PaaS, IaaS and DevOps
• Must have experience in handling all aspects of infrastructure architecture and engineering in server and storage platforms, virtualization technologies, application middleware components (MQ, Websphere/tcServer) and database systems (Oracle, Microsoft SQL Server)
• Must have experience in acquiring funding and managing project spend for medium to large scale projects
• Must have experience in providing technical leadership and manage efforts and priorities with changing deadlines for various infrastructure projects
• Must have experience in providing infrastructure and labor estimates to various projects supporting different business verticals
• Must have experience in evaluating and forecasting financial/staffing needs to meet the project needs and objectives
• Must have experience in partnering with sponsors, technical teams and vendors to effectively manage positive relationships and open communication while alleviating roadblocks to project goals
• Operative responsibility for the core IT infrastructure and services
• Lead and set priorities for the design, maintenance, development and evaluation of all server systems including VMware, SAN, Exchange, SQL
• Lead and set priorities for the design, maintenance, development and evaluation of all infrastructure systems
• Provide information and advice on Infrastructure risks
• Co-ordinate the analysis and troubleshooting of performance and availability of all systems and networks across the business
• Develop policies and procedures around the environment
• Incident Management, Change Control, DR and BCP
• Produce system metrics in relation to performance, capacity and availability
• Conduct feasibility studies for various upgrade projects and improvements
• Plan for future skill requirements and development strategies for resources
• Participate in IT strategic planning, project planning and budget planning
• Establish and maintain strong strategic partnerships with vendors and service providers
• Certification in either Microsoft | VMWare | Cisco
• 7 years experience within a similar role
• Experience across virtualisation | storage | system administration | networking| DR and BCP
• Technical team leadership experience
• Office365 migration and Azure experience
• Extensive experience in building out infrastructure solutions
• Minimum 10 years of IT experience with 5 years of management experience preferred
• Certifications in Microsoft/Cisco/VMware technologies are preferred
• ITIL or PMI Certification is preferred
• Must have a strong hands-on/technical knowledge of core Microsoft technologies including but not limited to Windows Servers, Active Directory, MS SQL and core Network/Cisco technologies like LAN/WAN, subnets, firewalls, VLAN's, and VPN using Cisco switches, routers and CheckPoint Firewalls
• Must have a strong hands-on/technical knowledge of VMware technologies including ESXi 5.5 and ESXi 6.0, vCenter Server, Update Manager, and application virtualization via ThinApp
• Must have a good familiarity with other IT Infrastructure technologies like storage area networks (SAN), WAN acceleration devices, virtualization, and data warehouse
• Must have proven management skills with the ability to mentor staff member
• Must take a lead role as an IT manager and act as a go-to person for the SOC's business units and IT management when it comes to IT infrastructure technologies supporting both projects and operations
• Must build/maintain and manage a strong infrastructure team that is capable of supporting the SOC's dynamic and fast-paced environment
• Must be a champion for pushing IT standards, procedures, policies, and best practices to the infrastructure team
• Must be willing to travel to remote offices to understand current business unit and IT challenges in order to recommend solutions
• Must be very proactive in understanding and staying up-to-date on the current projects in progress, projects in pipeline and operational issues
• Similarly, must stay up-to-date with industry technology trends and applicability of software/hardware solutions

Rohq-cti-infrastructure Manager Resume Examples & Samples

• Process all change records: extract, review and lock change records; reject and raise Issue record to the requestor, if records do not complete according to the requirement of the change management standards and procedures
• Control and analyses change scheduling to be within the green zone or low peak period of the business operations as agreed and approved by the business and/or CTI management, to ensure optimum system availability and reliability
• Ensure required forms, document and/or diagrams are attached with the submitted change records
• Follow-up on Priority 1 Break Fix (EMER) records regularization and closure
• Ensure daily and weekly Forward Schedule of Changes (change calendars) are promptly prepared and distributed
• Coordinate and conduct Regional & Asia Pacific Processing Centre Weekly Change Advisory Board meetings
• Ensure timely transmission of auditable document to Compliance or Quality Control Office for all reviews
• Maintain acceptable audit ratings for all areas of Change Management responsibilities
• Ensure promptness of completing all tasks as listed in the Departmental Control and Functional Checklist
• Ensure prompt and timely update to the timesheet
• Minimum of 2 - 3 years relevant work experience in IT Operations or related field
• Sound knowledge in IT Operations including infrastructure and application systems
• Very good understanding and awareness of the ITIL Problem management process and procedures
• Well organized, with the ability to plan ahead for short- to medium-term objectives and able to identify, organize and facilitate the work is required
• Advanced user of Microsoft Excel and PowerPoint
• Strong analytical and presentation skills in business reporting which includes advanced business writing skills
• Ability to work under pressure and strives for efficiency and effectiveness with commitment to service assurance best practices
• ITIL® Foundation Level Certification preferred
• Strong communications and influencing skills, with the ability to fluently interact with subordinates, peers and Senior Management
• Ability to manage multiple problems with conflicting priorities
• Definition of network build standards and processes
• Creation and execution of of QA processes to support the Network Assurance Process
• Validation and sign-off of supplier deliverables (ie, completed FTTP network infrastructure)
• Evaluation and approval of supplier delivery plans
• Field inspection of built infrastructure and management of supplier remedial plans
• Liaison with Highways Agency staff in connection with Network Construction programs
• Supplier performance management reporting
• Support to the commercial manager on contractual matters arising from network construction
• Build performance measurement and reporting

Capital Projects & Infrastructure Manager Resume Examples & Samples

• Risk management and analysis, e.g. risk register, risk modeling, root cause analysis, issue management, prudency reviews
• Complex schedule analytics, e.g. critical path method (CPM), schedule compression/time-cost trade-off, change impacts
• Performance metrics and project reporting
• Managing multiple capital projects and teams concurrently, while maintaining profitability and meeting deadlines
• Utilizing multiple technologies, e.g. project control tools such as Primavera P6 or equivalent, financial/ERP systems, statistics and risk packages, Microsoft Office suite (including Access database)
• Managing project workflow, resources, budgets and billings/collections to profitability
• Leading development of proposals that strategically articulate the value of service offerings to generate new projects
• Presenting at industry-specific, public events and contribute to industry-related external publications

IT Hosting Infrastructure Manager Resume Examples & Samples

• Adopt and implement Adobe’s IaaS vision. Lead the engineering efforts for the hybrid Cloud services and define the future roadmap
• Responsible for the deployments, configuration and standardization of Unix/Linux & Windows compute services, Citrix and load balancer within Adobe IT. Manage and update reference architecture, implementation standards, service catalog, service pricing for Hosting services
• Develop and manage Key Performance Indicators for IaaS Hosting services and communicate regularly with senior management to report on operational performance
• Provide leadership and guidance in managing, monitoring and improving server lifecycle, including - Deployment, Patching, Upgrade, Security, Availability, Configuration and Capacity management
• Manage a geographically dispersed technical teams which includes oversight of day-to-day work activities, hiring, mentoring, skill development, and performance reviews
• Track and manage success, adherence, and maintenance of Operating Level Agreements, while ensuring alignment to Server Level Agreements
• Budget planning, HW lifecycle planning, resource planning/allocation and project management oversight
• Develop and manage vendor relationship for HW procurement, product roadmaps and emerging technologies
• Provide leadership and guidance in managing and coordinating the introduction of new server systems, technologies, and associated operating systems configurations
• Responsible for developing skills update plan for the compute team and ensuring team members are adequately trained. Monitor workload of staff to ensure team members are consistently managed and challenged
• Promote effective teamwork and manage the resolution of interpersonal issues
• College degree in the field of computer science or Information Systems or other degree with equivalent work experience required
• Experience managing large scale AIX and/or Solaris, Linux and Windows servers (6000+) experience with solid understanding of IT service management functions like change management, problem management and incident management
• Experience with an operated infrastructure that hosts large scale SAP/ERP, backend IT applications and large oracle databases
• Experience managing global team in a high-paced/dynamic environment
• Solid experience with server automation using tools such as Salt, Chef or Bladelogic
• Strong exposure to private cloud and HA/Clustering solutions like Veritas cluster/HACMP, RAC, F5 load balancer (strong background on Linux OS, Filesystem, Volume management and Storage will be desired)

Systems Infrastructure Manager Resume Examples & Samples

• This position is contingent upon SITEC contract award
• Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems
• Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions
• Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance
• Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems
• Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications
• Plans large-scale systems projects through vendor comparison and cost studies
• Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment
• Provides quality assurance review and the evaluation of new and existing software products
• Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations
• Provides input to policy level discussions regarding standards and budget constraints
• Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations
• Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities
• Monitors and responds to hardware, software, and network problems
• Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals)
• Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance
• Troubleshoots network systems when necessary and makes improvements to the network
• Overseeing the day-to-day operations and maintenance of the Government’s networking technology
• Collaborating with network engineers, architects and other team members on the implementation, testing, deployment and integration of network systems
• Providing reports to Government IT managers regarding network system performance, utilization and compliance
• Managing and mentoring a staff of network technicians
• Build a fully scalable Focused Managed / SaaS Support Model
• Lead the Operations Management function within the overall Agiliti Support Teams team
• Provide leadership and direction the Agiliti Production and Environmental Support Teams
• Responsibility for day to day operational relationship with 3rd party provider of the Agiliti infrastructure working with Fiserv to deliver the utility
• Build a Managed / SaaS Support and Delivery team and model to support currently and future environments and clients
• Effective management of the Agiliti Production and Infrastructure Support function to ensure all Agiliti Environments are run and supported exceeding the SLA and client expectations ensure all relevant processes and procedures are undertaken in a professional and timely manner
• Manage a teams of dedicated support teams within the UK and India
• Establish and build a high performing, cross/multi skilled, Operational team, developing an environment that is positive, goal and action orientated
• Support a culture of service excellence within the Support team looking for opportunities to enhance or further automate the overall service to clients
• Manage the day to day operational delivery of the Agiliti proposition, including the management of all relevant 3rd party relationships i.e. Bluechip, Experian etc
• Manage and review the production performance levels across the Agiliti operation to optimize service delivery to clients, taking primary responsibility for the management and resolution of, within agreed service levels, all incidents and problems that arise, liaising with clients and 3rd parties in regard to status reports etc
• Manage and coordinate activity across all relevant Resolver Groups outside of the function in regard to the resolution of problems and incidents – includes internal Fiserv support and external 3rd parties
• Undertake capacity planning activity in conjunction with the Data Centre and Strategy Teams to ensure the Agiliti operation has the required level and quality of resources to meet current and future requirements and that those resources are effectively controlled and targeted and within budget
• Further develop the Day One environment to enhance the service proposition based on client demand and requirements, working closely with Product & Proposition Development
• To proactively develop, support and strategically manage all the Agiliti environments
• The focus being to ensure that the Agiliti Production and Infrastructure Support function acts as the liaison between the Client Support Desk, Development Teams and suppliers. This will include strategically selecting those services best provided in-house and those best provided by third parties
• To ensure that the Agiliti Production and Infrastructure staff maintain their customer focus, are kept abreast of new technological developments and to provide in-house training when required
• To assist the Data Centre and Strategy Manager in developing long-term, strategic plans, for the development of the IT requirements within Agiliti
• Ensuring that the department is able to deliver a comprehensive service that meets the business requirements and that is aligned with Fiservs polices and Corporate Strategic aims and objectives
• To negotiate between Agiliti Development Teams, other Fiserv Bu's and external
• Suppliers to resolve often highly technical or contentious issues and conflicts to ensure issues and incidents are resolved as per SLA/OLA
• To be responsible and accountable for network security; to actively review, monitor and improve network infrastructure security, undertake regular programme of self-audit and base lining by utilising the appropriate tools and in conjunction with formal audits as conducted by both Internal Audit and external penetration testers
• To develop and review Agiliti Production and Infrastructure policies documentation and processes
• To produce Environmental KPI for the running of the service
• Advise on the technical specification relating to the development or procurement of new systems or infrastructure initiatives, developing of Business Cases if appropriate
• To continue to develop ICT skills as technology changes and to enter into an agreed personal development plans for teams in UK and India
• Speaking with customers via email and phone for initial requirement capture and network related incidents
• Experience of Managing Complex IT Support Teams
• Managed Services / SaaS Support Management Experience
• Experience of Data Centre Management
• Financial Services IT Support Skills
• Managing Remote Teams especially in India
• WMWare and iSeries Support Skills
• 24/7 Support Management
• Excellent interpersonal skills
• Flexibility
• Process and Documentation Skills
• Visio Technical Design Skills
• Ability to handle multiple priorities with accurate and timely results
• Proven ability to function effectively in a team environment or a standalone role
• Willingness to travel
• Preferably Bachelor's degree in Computer Science or comparable related field experience
• 4-6 years of previous enterprise networking architecture
• ITIL Background
• India Support Team Management
• Advanced written and verbal communication skills are a must
• Understanding of PCI and FCA Banking IT Practicies
• Manage personnel workload assignments to ensure that current technologies support business needs and priorities
• Develop, implement, and ensure adherence to standard operating procedures and best practices
• Implement standard technologies and products across all Dimensional offices
• Define and implement processes, metrics, and measures to monitor and improve service levels, daily operations, systems performance, and availability
• Implement appropriate security, redundancy, and failover recovery capabilities and procedures
• Proactive planning of both technical and resource capacity
• Effectively sponsor, lead and/or manage projects
• Managing a team comprised of full-time employees, managing contractors and consultants as needed, managed services, and vendor partnerships
• Ensuring that the technology infrastructure meets availability and uptime requirements across the company's global operations
• Implementing performance monitoring and trouble-shooting procedures to support availability and uptime requirements
• Implementing appropriate security, redundancy, and failover recovery capabilities and procedures
• Effectively managing projects to implement hardware and software components of the technology infrastructure
• Defining, measuring, and reporting monthly operational statistics on network operations, performance, and availability
• 15+ years of experience leading technology infrastructure organizations
• 15+ years in complex industry environments. Ideally, this includes highly regulated industries such as financial services, banking, asset management, etc. Knowledge of the mutual fund and asset management industry is ideal
• Leadership experience directing, leading and mentoring teams of 75+ employees
• Foundational experience within large and well-structured IT environment(s) that have helped the executive develop strengths in methodology, process and governance
• Demonstrated leadership operating in a global technology delivery environment, meeting company uptime and reliability objectives
• A client-focus mentality. The ability to continually improve levels of service and delivery as they relate to all client touch-points will be key in determining the executive’s success within the firm
• Demonstrated expertise in establishing standard operating procedures and methodologies. ITIL experience is ideal
• Extensive experience in managing service providers and outsourced relationships
• Highly skilled in personnel workload management, capacity planning, work prioritization, etc
• In-depth technical knowledge of various aspects of technology infrastructure, computing environments, hardware, operating systems, VOIP, databases, network communications, and related and supporting technologies
• Ability to work independently to identify technological alternatives, reach sound conclusions, and make appropriate decisions and recommendations
• Strong team building and management skills
• Demonstrated delivery orientation
• Solid project management skills and the ability to manage multiple projects concurrently
• Demonstrated communication skills and experience interacting with senior managers on both business and technical issues
• Consulting experience and/or past work in a systems integration firm a plus

Site Infrastructure Manager Resume Examples & Samples

• Accountable to the Site IT Head for the day-to-day performance of all IT infrastructure services used or hosted by the site
• Ensures consistencies in working practices and adherence to Novartis and GIS policies and standards
• Aligned with Regional Infrastructure Manager in delivering the standardized TechOps QA IT infrastructure strategy
• Acts as the single focal point of contact for any local infrastructure issue (e.g. LAN, Data Center facilities, server operations, telephony, desk side support, desktop deployments, local printer mgt, etc.)
• Acts as local Process Manager for Service Management Processes (e.g. Incident Mgmt, Problem Mgmt, Change Mgmt, Config Mgmt, Request Mgmt etc.)
• Ensures GIS Financials requirements are met
• Drives remediation of site infrastructure services to achieve stable, transparent performance and continual service improvement
• Directs the site infrastructure team functionally (internals and externals) to prioritise and coordinate delivery responsibilities (including relationships with local, regional and global vendors where necessary)
• Ensures the introduction of new / modified infrastructure happens in a planned, controlled and timely manner to minimise disruption and maximise benefit
• Coordinates local input to (and adherence with) quality, compliance and security standards and delivery of associated corrective infrastructure actions
• Contacts and manages vendors directly and coordinates when vendors need to come on site for local fixes
• Coordinates and monitors technical queries/issues/incidents; manages the escalations with appropriate operational groups within GIS
• Maintains contact list and interfaces for site infrastructure service providers
• Continuously develop the infrastructure from an strategic and operational point of view
• Responsibility for financial planning for IT infrastructure (working with IT Site Head, GIS and RIM)
• Monitors local services and assets appropriate remediation actions
• Makes proper use of global standard tools & process
• Manages local infrastructure projects and ensure implementation of GIS global initiatives and projects
• Ensure audit preparation, participation and remediation
• Thorough understanding of distributed systems architecture and exposure to multiple technical disciplines including
• Bachelor’s degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
• Six to eight years of related experience in environments designing, planning, and implementing solutions using the latest technology
• Three or more years working with outside vendors, negotiating services and monitoring the delivery of those services
• Five or more years of management experience in which one or more of the following occurred
• Directly support the IT Director (soon to be CIO) in all aspects of running the technology division of a technology company. Take the lead on projects, make or recommend decisions to senior leadership
• Manage and maintain infrastructure, including network, servers, databases and mission critical applications
• Design and architecture for fully virtualized systems
• Monitor system health and performance
• Identify areas for improvement and make sound recommendations, resources needed/available, action plan
• Develop new support processes and maintain existing documentation, policies and processes
• Ensure company risk and security policies are supported and enforced
• Manage projects such as installations, upgrades and migrations through completion
• Deal with failures to ensure recovery or invisibility
• Excellent verbal and written communication skills across all organizational levels
• Solid documentation skills
• Able to adapt quickly in an existing, complex environment
• Self-motivated, able to succeed when working as part of a virtual team
• Responsible team player with strong collaboration skills
• 10+ years of professional experience, including information security, databases and systems design/architecture
• Past experience supporting SaaS that is the product of the business i.e. software that supports the needs of a business, including analysis, interactions, and data transfer within those
• Must be able to commute to Milliman IntelliScript office in Brookfield, WI a minimum of one day per week, plus other days as needed
• Relational database design
• Query plan and index optimization
• SQL Server High Availability Solutions
• Windows Server 2012
• Active Directory
• Systems Center
• Bachelor’s degree in any field
• Experience in environments subject to HIPAA and/or PCI regulations
• Windows Server 2016
• Hyper-converged virtualization
• Microsoft Storage Spaces
• Network Virtualization
• Remote Desktop Services
• Physical Networking
• Assist the Cloud Infrastructure leadership team as we lead Autodesk’s transformation to cloud
• Build, deploy and support data centers and infrastructure services serving applications hosted in Autodesk facilities as well as AWS/GCE/Azure
• Build, maintain and lead a world class team of systems and storage engineers
• Collaborate with and facilitate the efforts of the Cloud Infrastructure’s Software Engineering
• Reliability Engineering, Security Engineering, SOC and Project Management teams
• Incident response and management
• Deliver crisp and accurate internal and external communication as it relates to production maintenance and outages
• Manage vendor relationship, negotiations, budget and escalations, a plus
• Work as a strong team collaborator and work to drive value for the client organization s you will support
• Lead a crew and drive a design schedule with several onsite contractors to design and test a wireless network throughout an industrial facility utilizing multiple wireless devices and near real time location tools
• Analyze and Assess critical location and data sources to optimize the design
• Integrate multiple systems and hardware components to provide a working solution that enables field mobility, safety, and drives productivity
• Prepare detailed deliverables regarding the installation of the equipment and various system components
• Lead the commissioning and perform detailed production testing of the design prior to use
• Travel to remote facilities required 4 days a week Respond to and assist in rectifying any technical issues regarding the solution
• Minimum of 6 -7 years of experience with data center rationalization, consolidation, relocation, migration, or virtualization projects
• Minimum of 6 -7 years of experience with leading project teams, leading program delivery, developing work plans, developing and managing budgets and managing client relations
• Experience should be cloud (hybrid, public, private), software defined infrastructure, VMWare, AZURE, AWS, OpenStack and workload / cloud migration
• Minimum of a Bachelor's Degree
• Good Communications Skills
• Meet traveling requirements
• Experience with virtualization technologies (VMware, Citrix Xen, Hyper-V, LPARs, VPARs, Logical Domains, Containers, and/or Zones)
• Experience with server technologies (Windows, UNIX, Linux, and/or Solaris), including architecture and design
• Experience managing IT Security and Networks
• Experience with Resources industry is an asset specifically mining
• Good financial acumen and financial analysis and diagnosis skills
• Proven success in contributing to a team-oriented environment
• Excellent leadership, communication (written and oral) and interpersonal skill
• Demonstrated leadership in professional setting; either military or civilian
• Demonstrated teamwork and collaboration in a professional setting; either military or civilian
• Design, build and implement extranet connectivity with 3rd parties using site-to-site IPSec VPN or dedicated MPLS connectivity
• Work with individual businesses on analyzing the requirements for secure extranet connections with various 3 parties and create a design based on those requirements
• Implement configurations and implementation instructions into Citi’s change management system and insure that all approvals and processes are adhered to compliant with Audit
• Perform installation and configuration of Cisco, Arista & Juniper devices
• Complete turnover documentation and update all Citi’s systems with the new install information
• Clean up all legacy devices and insure all systems in the environment have been cleaned up
• Perform system level documentation on Citi platforms and assist in project tracking and documentation
• Generate test plans or scripts detailing network related configurations
• Must be willing to work in Citi Greenzone times which are weeknights and weekend12:00am to 6:00am EST to perform network changes
• Work on MAC’s to update the existing connectivity
• As part of new design, provide network related configuration to the firewall and load-balancer teams for implementation
• Work with the Firewall and Load Balancing team on troubleshooting connectivity issues
• Work on End of Life hardware upgrades on head end and remote end devices
• 7 years of experience in an enterprise IT environment
• 3 years of experience in a direct leadership role
• 3 years of experience with ITIL framework and VDI Solutions
• 8 or more years of network engineering experience
• 5 years Supervisory / Management experience
• Strong communication skills and resourcefulness
• Expert knowledge of Cisco based LAN and WAN environments
• Ability to work flexible schedules
• Ability to diagnose and correct LAN/WAN hardware and software configuration problems
• Ability to diagnose and correct LAN/WAN hardware failures
• Good written and verbal communications
• Ability to handle multiple tasks in a fast paced environment
• Strong analytic skills
• Bachelors Degree or equivalent plus a minimum of 3 years related experience as a supervisor and/or individual contributor
• Windows ACF Access Control Fabric
• Windows Server and VM Operating Environments
• Storage Subsystems
• Exposure to Development Stack - .net
• Expertise in setting up and managing remote compute environments including Azure
• Engineering D.R. and inter-center compute sharing and storage back-up and recovery systemsExpertise in server platform management, tools and processes (ie. SCCM, PKI, Monitoring and Capacity Mgmt …)
• Expertise in key MS Supporting Collaborative Technologies and Interfaces
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
• Encourage team interaction, boost employee motivation and appreciate team contribution
• Strong technical background in networking, systens, virtulization, storage and in general infrastructure
• Mentor and grow the skill set of the team
• Focus on project delivery work while communicating to the management team project status and project completetion timelines
• Ability to communicate effectively with teams and clients
• Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner
• Delegate and allocate responsibilities efficiently to manage projects end to end
• Experience in troubleshooting infrastructure issues
• Hold post project meetings and restrospectives
• Asisst escalations internally from the various teams to troubleshoot infrastructure based issues
• Lead the intiative on documenting to provide as-built diagrams of all the datacenters
• Conduct performance rewviews, give feedback and recommendations
• Project delivery experience
• Experience in managing an infrastructure team leading large and medium based projects
• Ability to drive a multi-discipline team
• Solid communication skills
• Experiencing in supporting multi-platform applications/products
• Solid understanding of operating systems (Linux & Windows)
• Solid infrastructure troubleshooting skills
• Good understanding of networking
• Strong understanding of compliance (SOX, PCI, etc…)
• Good understanding of agile/scrum/kanban
• Good understanding of cloud computing
• Good understanding of large scale data centers
• Knowledge of ITIL
• Strong in virtulization (VMware, KMV etc…)
• Good understanding of security

Basic Infrastructure Manager Resume Examples & Samples

• He’s the operational manager at the datacentres, responsible for all technical installations. In this role, among others, he supervises third parties, responsible for the operational maintenance activities. This includes consignment duty, in which the BiM is the single point of contact and coordinator in case of critical infrastructure installations or changes, in case of incidents in the infrastructure and acts as coordinator at location in case of disasters
• He acts as technical engineer within the projects, dealing with designing, implementing and maintaining all infrastructure equipment like power, cooling, security and safety installations
• Last but for sure not least, the BiM is the “gate keeper” for all IT and Network project deliveries. He supports project teams installing their equipment in the VF datacentres, monitors and controls if installations are done correctly and supervise in case project teams need to adjust their installations
• HBO level of Technical education
• Knowledge of telecom and IT environment
• Experience in operational datacentre management
• Preferably certified CDCP/CDCE or comparable
• Knowledge of security systems and IP solutions
• Fluent Dutch and English
• Ability to work in an international environment / team
• Flexible in time ( the BiM role consist also of consignment duty, which means once per month the BiM has duty in case of critical changes, incidents or other urgent issues related to the stability of the network infrastructure)
• Experienced in stakeholder management
• Able to influence others, based on arguments rather than on hierarchical power
• Analytical, a strong and convincing communicator, both verbally and in writing
• Drivers license (working location of the BiM role is throughout the Netherlands)
• Further optimize and automate our deployment process to be highly scalable
• Maintain currency and knowledge of new technologies being introduced and to ensure that system components are designed for testability
• Maintain an accurate and timely configuration management database (CMDB)
• Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints
• Coordinate software system installation and monitor equipment functioning to ensure specifications are met
• Obtain and evaluate information on factors such as reporting formats required, costs, and security needs to determine hardware configuration
• Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design
• Maintain cloud and hybrid server instances
• Install and patch OS software on a variety of servers
• Accurately account for all running and provisioned instances, snapshots, and environments
• Manage scalability, high availability, and DR solutions as envisioned by the architecture team
• Manage cloud to cloud WAN interconnect fabrics across multiple data centers and providers
• Compile and install custom server stacks from OS to application layer
• Manage automated software deployment systems
• Supervise the configuration and application of open source and commercial monitoring software platforms
• Identify what systems need to be monitored and what metrics need to be collected
• Query and collate the monitoring data and present it in tabular and graphical form as needed to stakeholders
• Manage existing scripts and create additional scripts for performing these tasks
• Address incidents associated with the environments
• Minimum of 5 years relevant experience in the software industry field including prior hands-on systems configuration management and development experience
• Industry certification (RHCE/RHCSS, CCNA/CCNE, CISSP, MCSE/MCITP) or similar
• Demonstrated experience in solutioning, scripting, software developing and system configuration
• Familiarity with entire software development life cycle
• Understanding of multi-tier web application architecture and deployment
• Experience coordinating with internal and client resources
• Experience in installing load balancing, application, database, and queuing servers
• Experience with an enterprise NMS such as Nagios, Groundwork or Ganglia
• Experience with enterprise logging frameworks, like syslog-ng
• Development and management of project plans
• Detailed and effective written communication skills for documenting systems configuration
• Self-motivated, works well independently and with others
• Analytical Thinking

Wintel Infrastructure Manager Resume Examples & Samples

• High availability and DR concepts essential
• Experience managing a distributed estate > 3,000 users
• Managing and building SCOM & SCCM
• Managing and building EPO (McAfee)
• Ability to troubleshoot complex issues
• Data Centre Cloud Hosting, CO-LO & FM
• Strong understanding of P2V and V2V migration
• Must have deep knowledge and experiences on one or more virtualization platform: E.g. VMware vSphere or Windows Hyper-V
• Exposure to SAN Fabric Zoning and multipath principles
• HP C7000 Chassis, BL460 Blades, B22HP, HP pass-thru technology
• Understanding of server security practices, policies and tools in a corporate environment (SOX)
• Understanding of data communication network protocols focusing on TCP/IP
• Understanding of SAN technologies
• Understanding of backup in virtualization environment
• Understanding of security policies
• Excellent communication (and strong presentation skills)
• Forward planning (ability to anticipate future outcomes)
• Excellent analytical & interpretive skills
• Able to handle and process large amounts of data
• Able to quickly identify potential problems and seek advice when required
• Able to quickly grasp and interpret salient information
• Extensive experience of managing change, innovation & targeted service delivery
• In depth & effective people management & leadership experience
• Must have hands-on experience in large-scale 24/7 enterprise environments hosting hundreds of servers, complex networks and multiple locations
• Knowledge and experience in high performance enterprise class computing environments
• Hands-on experience in the architecture and design of infrastructure based services, including high availability, site security and disaster recovery. Includes evaluations, automations, design, delivery and distribution
• Extensive hands-on experience in the implementation, delivery and management of infrastructure based services, including high availability, site security and disaster recovery
• Knowledge and experience in the programme and project management associated with the delivery of new or changed infrastructure services
• Eight to ten plus years of progressively responsible experience managing all aspects of computer and network architecture, design, delivery and support – including problem management
• Eligibility to work in the UK
• 10 years of experience with Oracle databases
• Hands-on experience with Oracle RAC, ASM, PL/SQL
• Conduct and design performance and overall health assessments on middleware environments and J2EE applications using standard tools (JFR, Mission Control, Jconsole/JMX, etc) and validate against industry best practices
• Install and configure Oracle middleware software following industries best practices (MAA, DR, HA, Active-Passive systems, clustering)
• Understands customer requirements from the perspective of infrastructure for Middleware components and translate into technical designs/architectural designs/infrastructure designs
• Possess a high degree of familiarization with Oracle Middleware technologies (Identity Management, SOA Suite, WebLogic server, etc.) and of-the-shelf applications leveraging middleware infrastructure (Oracle E-Business Suite, PeopleSoft, etc.)
• Design and supply architectural designs for high-complexity mission-critical J2EE systems and provide sizing recommendations, growth projections and infrastructure analysis based on expected user load and rate of growth
• Publish papers and blogs related to the area of Oracle Middleware and contribute to growth/knowledge of fellow team members
• Define supporting procedures with various teams for operations and write high quality documentation for internal and external customers
• Design and develop customer-oriented assets to help our customers accelerate deployments and/or milestones
• Architect solutions based on Oracle Engineered Systems (Oracle Exalogic, VCA, Super Cluster, etc.)
• Work with other teams in defining end-to-end solutions focused on engineered systems. (example: Interactions with Exadata expert resources)
• Have a positive attitude towards learning and feel comfortable with experimenting on new technologies
• Define and work on “Proof of concept” solutions for customers looking to migrate environments on engineered systems
• Design and architect Public/Private cloud (IaaS, EaaS, PaaS, Multitenancy) solutions for customers on engineered systems and 3rd party cloud providers
• Amount of Travel expected: +50%
• Experience working with Exadata
• Very large databases and in-memory database solutions
• Data Replication, Oracle Streams and GoldenGate
• Oracle In-Memory Option
• Large scale migration and consolidation
• High Availability, MAA and DR: Real Application Clusters & Active Data Guard
• Oracle Installation, Configuration and Patching
• Oracle Performance Tuning
• Database Security, Encryption, Compression and Data Masking/Redaction
• Oracle E-Business Suite
• SAP on Oracle
• Strong interpersonal and communication (both verbal and written) skills
• Excellent analytical, troubleshooting and debugging skills
• Inquisitive and fast learner
• 7 to 10 years of experience
• Own and drive assigned IT Infrastructure projects to their successful completion
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Change, Incident, Problem and Capacity Planning experience
• SLA and or KPI review and management experience
• Competency in architecting effective solutions to various business needs
• Technical Knowledge of Storage, Network and Compute (Windows, UNIX) environments
• Must have hands-on knowledge of router and switch configurations (LAN, WAN, VLAN)
• Hands on knowledge of managing Virtualization environment based on Citrix and VMWare
• Hands on experience on scripting knowledge (Bash / PowerShell)
• High Availability, Disaster Recovery, Business Continuity, Data Management, Capacity Management, and/or Application Service Resiliency
• Service monitoring, management, and automation expertise using Microsoft System Center, Puppet, etc
• Experience with cloud providers such as Office 365, Microsoft Azure, Rackspace, Amazon, Google Cloud, etc

Datacenter Infrastructure Manager Resume Examples & Samples

• You will lead the datacenter infrastructure team and ensure team capacity, knowledge and capability to meet business requirements
• You will manage suppliers and vendors involved in datacenter services and infrastructure support
• You will implement and follow operational procedures to ensure datacenter infrastructure availability and SLA commitment to customers
• You will manage datacenter resources capacity planning
• You will provide hosting and infrastructure costs as part of pre-sale support
• You will manage requests for new customer environments setup and organize resources to fulfil such requests
• You will follow up on datacenter security needs and execute necessary activities to ensure datacenter security compliance
• You will manage datacenter infrastructure operation costs and propose/implement means of reducing the infrastructure operations costs
• You will analyze and report on datacenter infrastructure risks; create applicable risks mitigation strategies and BCP
• To succeed at this job, you must have a previous experience in Datacenter infrastructure operations and availability management and good knowledge of the associated processes, as well as a deep understanding of Network and System administration and datacenter secure operations and Security compliance processes, a previous experience with vendors and suppliers management, and BCP and Disaster recovery management
• It would be preferred if you have knowledge of database servers (SQL Server, Oracle); previous experience with Backup systems and technologies. Knowledge of PKI (Public Key Infrastructure) and ITIL v3 is a plus
• You must be fluent in English
• We would like someone to join our team who is a strong team-player with proven team development experience and a willingness to adapt to new technologies
• You must have a Bachelor's Degree in Computer Science, Engineering, or a related field. You must have the U.S. citizenship per CFIUS requirements
• We are looking for someone with 5+ years of experience in leading datacenter operations and setup, and 10+ years of experience in administration of Network and VMWare / Windows based environments
• You will have the possibility to grow professionally in the team and in the company
• Install, configure software in Linux and Windows environments
• Configure TIBCO applications on Linux/Windows systems
• Build and manage images using VMWare, Xen Server and AWS
• Manage AWS based infrastructure including machines and storage
• 4 year technical degree or 6+ years’ experience in lieu
• 3+ years experience managing a small team (2-3)
• 3+ years in managing infrastructure (Virtual machines, AWS)
• 3+ years working experience with Databases, Networking, Cloud based systems
• Experience with managing an LMS such as ViewCentral (Callidus Cloud)
• Experience with AWS, VMWare, XEN Server or similar virtual environment
• University Degree in Technologies courses
• Advanced English
• AWS or Azure Skill or Certification
• Previous Consulting or client service delivery experience
• Infrastructure (Server, Storage, Network and Database) discovery, design, build, and migration experience
• Experience with private and public cloud architectures, pros/cons, and migration considerations
• Architectural exposure to Windows, LINUX, UNIX, VMware, Hyper-V, XenServer, Databases, IIS Server or apache, SAN, NAS, VCE/FlexPod, and other technologies
• Hands-on experience with Shell Script, TCP/IP, Firewall, Python, Power Shell, Cheff, Puppet
• IT Management skills: ITIL, ISO-20000, ISO-27000, PMP, Agile, Scrum, DevOps
• Excellent communication skills (both written and oral)
• Ability to be flexible and work analytically in a problem solving environment
• Strong organizational & multi-tasking skills
• Strong analytical skills and thought processes
• BS or advanced degree in a Business Management or Computer related
• Master’s Degree preferred
• 8-12 years’ experience working within an IT Networking environment, with 6 years leading large matrixed teams
• Demonstrated experience managing an Infrastructure team
• Demonstrated experience with compliance requirements such as SOX, iTAR, PCI
• Ability to work effectively in a team environment, as well as work independently with limited supervision
• Excellent problem solving skills while providing first class customer service
• ITIL and/or Cisco certified within the first 180 days of employment
• Master’s or advanced degree in related discipline
• International business experience
• Breadth of industry and sector experiences manufacturing, retail, defense, etc
• Operate, maintain, and improve the systems infrastructure and application development platform for a leading global destination and platform for Japanese anime and Asian content
• Coordinate team efforts through task, milestone, and objective tracking along with metric reporting
• Contribute to the development of operations processes and procedures, along with training programs and documentation
• Own the expansion of the operations team, and lead relevant hiring efforts while working closely with staff recruiters
• Oversee and execute hardware and system maintenance, minimizing impact to services. Assist with the implementation and commissioning of new hardware installations
• Assist with the creation of post-mortem reports following operational events and ensure follow-through on related action items
• Act as an externally-facing point of contact to coordinate service and operational support
• Maintain & monitor all network, security and computer management systems, to meet current and future requirements
• Jointly responsible for management, maintenance and architecture of storage, virtualized environment, servers, network devices, and productivity tools
• Monitor systems and identify performance issues proactively
• Work within strict time frames and elevate incidents within defined timeframes
• Test all changes to networks, hardware, software, and hosted applications
• Monitors service delivery compliance to budget, quality standards and customer and business stakeholder requirements
• Perform infrastructure coordination related to design and setup activities at different stages of a project
• Work with various vendors and service providers to ensure a productive environment
• Resolve issues and prepare status reviews and reports
• Professionally represent the infrastructure team as a technical consultant on projects
• Maintain the necessary project plans and documentation of all system builds and modifications
• Interact and coordinate with vendors, suppliers, distributors and contract consultants
• Maintain a good working knowledge of current infrastructure and future trends
• Maintain good working relationships with all service providers and vendor to ensure that services received meet expected requirements of contract
• Solid technical background in a hosted irtualized services environment including infrastructure networks, hardware, software and telecommunications
• Experience with workstation management systems and desktop imaging. Knowledge of Microsoft Active Directory, Exchange 2010 and other Microsoft Server Applications
• Good knowledge of security as it relates to cloud based infrastructure
• Experience with Amazon Web Services preferable
• Experience using automated monitoring tools, e.g. Nagios
• Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
• Able to gather relevant information systematically to troubleshoot and resolve issues
• Good analytical, problem solving and decision making skills
• Good attention to detail, testing and documentation
• Knowledge of ITIL and industry best practices
• Strong virtualization experience using VMware
• Proven ability to work in a cloud based or hosting environment
• Experience working with Storage Area Networks ideally Pure Storage and/or EMC
• Experience in Microsoft System Center
• Experience with hosted desktop and published applications
• Ability to maintain good working relationships with third party service providers and vendors
• Experience working in a project and change management environment ensuring standards are met
• Strong oral and written communication skills, Tertiary degree in computer science or related areas an advantage
• In-depth knowledge of Juniper products a definite plus
• VMware certification preferable, at least VCP
• Microsoft Certified in at least one desktop and one server discipline

Device as a Service Infrastructure Manager Resume Examples & Samples

• Excellent people skills. Ability to work across teams and work across multiple regions
• Excellent communication skills - up, down, sideways
• Extraordinary Integrity and sense of purpose
• Ability to work with remote team members
• Demonstrate self-motivation and ability to work independently with minimal supervision/direction
• Supporting and performing Server and Network & Telecom related tasks, activities
• Supervise server , Telecom and network related projects
• Ensure we provide accurate and timely response and resolution to all related requests and issues
• Liaise with both Citigroup internal and external parties for resolution of hardware issues
• Act as customer engagement manager for CIS related items
• Ensure all new and existing technology and process conform to Citigroup and/or regulatory standards and audit requirements. Ensure compliance with CITM Policy, regional and local procedures
• Management of hardware and software inventory and ensure that software license regulations and procedural requirements completely kept for asset management field are strictly followed
• Document and keep updated all procedures related to the areas of responsibility according to CITMP and audit requirements
• Communicate with external supports, system providers and internal users regarding company direction, personnel policies, new initiatives, compliance policies and compliance plans on a regular basis
• Act as the business Supplier Risk Manager (BSRM) for vendors, ensure proper monthly tracking of vendor performance based on defined KPIs
• Coordinate procurement, vendor management with contracted vendors; ensure proper contractual agreements keeping all Citi policies, negotiations with procurement and vendors, invoice management and issue handling with CTI Fincon. Third-Party Management rule keeper
• In-country Technology and Communications Room manager. Ensuring rooms are always aligned with Citi and market requirements, security regulations are kept. Coordinate COB tests for Technology Rooms
• Ownership for all GRC/MCA items regarding the areas of responsibility
• Act as a backup for both Server and Network SMEs in case of absence
• Support server centralization initiatives
• Compliance: ensure that tasks are executed in accordance with Citi policies and procedures, complying with statutory regulations and laws
• At least 5 years of experience in IT
• General knowledge of database servers, i.e. Microsoft SQL, Oracle, etc
• Leadership skills to effectively maintain high morale and high performance
• Provide leadership and oversight to manage the day to day operations of all responsible infrastructure services ensuring delivery of those services are in line with information technologies strategies and direction
• Function as Project Manager by planning, executing, and finalizing projects according to deadlines and within budget. This includes identifying necessary resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan
• Provides leadership to develop and oversee production activities of infrastructure documentation including: service objectives; operational principles; schematics; guidelines; standards; interoperability and compliance. Responsible for troubleshooting and root cause activities of infrastructure systems and related service problems to ensure overall needs of Firm’s systems are met effectively and efficiently
• Develop and facilitate implementation of infrastructure policies/procedures for use in conducting enterprise system operations, and analyze their overall effectiveness to ensure best practices are incorporated to maintain a high level of availability and stability of the infrastructure services
• Develop and oversee an annual budget for Infrastructure Services team that provides for the attainment of agreed upon strategic goals and objectives
• Review and evaluate vendor proposals submitted for the purchase of hardware, software, and technical services to determine adherence to infrastructure guidelines and specifications
• Pursue professional development opportunities to advance knowledge and expertise in the area of enterprise infrastructure that can be incorporated into leadership and oversight responsibilities. Remain current in market trends/practices (e.g., methodology, tools, technical specifications, and other developments)
• Establish and maintain effective working relationships with internal/external teams to promote the success of established short- and long-term objectives and goals
• Perform other duties as directed by the Associate Director of Infrastructure related to INF goals and the mission of the Firm
• Participates in Information Technology Services planning and budgeting, policy development, and project management
• Manages personnel schedules and on-call schedules in alignment with CliftonLarsonAllen’s business demands
• Implements and maintains a customer service delivery model that ensures a high degree of customer satisfaction
• Performs problem trend analyses and initiates action to improve policies, procedures, and/or infrastructure technology standards to ensure high levels of availability and stability in infrastructure systems
• Ensures support processes, documentation, and procedures are in place and tested for all new systems introduced
• Consults with team members to promote integration with customer support processes and to enable total customer satisfaction. Operates infrastructure solutions as driven by business requirements, guided by IT strategies, and tempered by economic viability
• Ensures satisfactory levels of performance through use of appropriate monitoring and management tools, regular maintenance, and system and capacity management processes
• Develops and maintains quality relationships with appropriate vendor technical resources
• Leads entrepreneurial global engineering organization in data and infrastructure virtualization disciplines offering an innovative product portfolio and maintaining up-to-date technical skills in anticipation of future Abbott technical opportunities, demand and requirements
• Drives and aligns innovative enterprise-wide infrastructure solutions across Abbott IT, business management, enterprise vendors, and internal support organizations
• Identifies, develops, and retains highly-specialized IT professionals in diverse technical areas to ensure sufficient staff and skills are available to meet corporate/divisional needs
• Communicates and markets vision, strategies and priorities to multiple levels throughout Abbott tracking emerging technologies and industry trends identifying new opportunities that are relevant to Abbott
• Responsible for compliance to applicable Corporate and Divisional Policies and procedures
• Oversees the development and evolution of a strategic plan responsive to the changing competitive, technological customer and industry environments for BTS-IS within the context of the broader BTS strategy and Abbott’s business strategy
• Develops implementation instructions, and provides top level support of IT solutions aligned with customer’s business objectives and other infrastructure technology disciplines within BTS-IS
• Nurtures relationships with key suppliers of storage, virtualization, and containerization technologies to keep abreast of emerging technologies, ensure solution stability, optimal pricing, and influences their product direction to align with Abbott
• Provides technical recommendations on all major contracts involving virtualization and data technologies
• Proactively asses the effectiveness of standards, methodologies and processes; driving change as appropriate for continuous improvement
• Direct Reports 5-8
• This position reports directly to the Director of Open Systems in BTS-IS. Receives conceptual direction from senior management but has the authority to direct goals, strategies, and priorities to optimally meet the objectives of the position
• This position is the primary technical contact representing data and virtualization solutions to partner with all other Abbott IT and business organizations and key external service providers
• Accountable for awareness of technology trends and the determination/execution of global strategies that satisfy the business critical reliance that Abbott is increasingly placing on its infrastructure to host applications
• Accountable for the selection and development of technical staff
• Directly impacts the operation and profitability of every division through their reliance on the infrastructure to provide data and infrastructure virtualization solutions to host Abbott’s Enterprise and Business critical applications globally
• Bachelor’s Degree, preferably in a technology or management discipline
• 15+ years of overall IT experience
• 10+ years of data and infrastructure virtualization experience in a regulated business
• 5+ years IT experience in large, enterprise, multi-location data centers

Director, Senior Lead Infrastructure Manager Resume Examples & Samples

• Lead the Desktop Engineering group for the enterprise
• Lead the development of the Desktop Engineering architectural foundation to deliver efficient computing solutions to TIAA core businesses and integrated/affiliated LOBs
• Define and manage the strategic desktop computing roadmap, including operating system and hardware strategies as well as core supporting tools
• Lead transformation of traditional desktop engineering practices to a modern virtualized cloud model
• Responsible for the internal user experience on Windows and MacOS platforms
• Support Production Services Operations teams in their service excellence goals
• Focus engineering efforts on cost optimization, product/platform retirement prioritization and operational efficiency
• Provides technical direction and advice to Sr. IT Leadership for long-range planning for new systems, hardware and tools. Acts as a technical consultant to lead the creation and implementation of enterprise solutions
• Develops and articulates goal-state scenarios (pros, cons, business value). Provides a roadmap to move towards the goal-state considering organizational change management, capital investments and technology trends
• Ensures that resources are aligned and maximized along enterprise objectives
• Eight or more years of experience with complex desktop technical infrastructure
• Four or more years of experience leading a team of technologists
• Deep understanding in user facing technologies and compute platforms
• Expert in Virtual Desktop Engineering in a large global setting, especially with the Citrix platform
• Expert in Cloud strategies, as pertaining to End User Computing and Virtual Desktop focus areas, especially Microsoft Office 365 and Citrix Cloud
• Experience with development and automation with the desktop platform, to deliver efficient, low touch, self-service management and support solutions
• Technical expert on Microsoft Windows strategy, especially Windows 10
• In depth knowledge of MacOS strategies and framework
• Bachelor’s degree or higher degree in Computer Science, Electrical Engineering or related disciplines; Master’s in Business preferred
• Office 365 Cloud, Azure and AD facing integrations preferred
• Overall Microsoft Platform / Office / SharePoint / Exchange experience preferred
• In depth understanding of Microsoft SCCM, device imaging, and desktop patching processes preferred
• Experience with Casper JAMF Suite preferred
• ©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017 C23921
• Coach and develop team members to reach their full potential
• Commit to "hiring the best" internally and externally
• Create an inclusive environment which embraces and derives value from diversity
• Execute performance and career development discussions
• Local day-to-day management of the assigned region field support engineers. Coordination of the business as usual field dispatch and supporting projects that require field support duties
• 5000-7000 monthly average tickets expected to be solved through a managed services contract
• L1/L2 support for desktops, laptops, workstations and peripheral devices such as printers, scanners, biometrics
• L1 support for network, video and voice services
• Sound judgment for solving non-standard issues and Incidents prioritization
• Teamwork with the Central Services dispatcher team to seek for continuous customer satisfaction improvements
• Vendor performance management through monthly metrics analysis
• Connect and interact with different vendors and global/regional teams (Customer Service Center, Global Command Center, Network Core Infrastructure Services, Service Delivery, etc.) in the incident resolution related to infrastructure issues and internal customer delivery
• Service level indicators analysis, responsible for the success of the committed service level agreements, within each region
• Interact with end users to understand their needs, deliver proposals or route to the corresponding team to attend these requirements
• Broad knowledge of the global operating model and CTI products portfolio available. Promote the usage of this tools and be able to integrate them in Business proposals
• Ensure compliance with internal information security policies, legal and regulatory
• Escalation point for all CTI Desktop Support services for the assigned area, interaction with the different vendors (internal and external) until the issue resolution
• On a day to day basis, execute the escalate process if needed with the appropriate internal and external teams
• Maintain technical teams with the appropriate level of training to attend the user requirements, promote teamwork under a processes oriented environment
• Position accountable for taking local decisions for fixing critical issues on time
• Successful candidate will be self-driven, highly motivated, and comfortable interacting with internal and external resources with versatile styles
• Strong track record in driving successful working relationships
• Managing field services preferable within a financial services environment
• Direct people management, including remote teams
• Microsoft Products/OS, desktop and servers
• Basic Networking, Video and Voice skills
• Financial Industry connectivity (e.g. Business to Business networks, Central Bank connectivity requirements, etc.)
• Tracking resolution efforts and resulting actions that may be required (problem and incident management)
• Working in a heavily controls-focused environment and process-driven
• Experience in call centres environments preferably in finance industry
• Excellent customer management, interpersonal and communication skills
• To be able to manage activities ensuring adherence to Information Security Policy, CITMP policy and corporate standards
• Able to interface on both technical and business aspects with various levels within the organization, translate technical terms to non-technical audiences
• Ability to think both short and long-term
• Proactive, ability to use own initiative and leverage with the rest of the team creative solutions
• Commitment to quality, attention to detail and customer service
• Strong problem-solving skills and analytical approach
• B.S./B.A. degree level. Desirable but experience is more relevant
• Education: B. A. Computer Science or similar
• Master degree desirable
• English communications listening, speaking and writing 80%

IS Country Infrastructure Manager for the & Americas Resume Examples & Samples

• Leads and supervises a diverse team of Country IS Infrastructure Managers and IS Specialists, including appropriate coaching and mentoring to drive high performance, setting and monitoring targets, assessing performance and defining individual development within HR policies for the benefit of both ABB and the employee
• Ensures adequate staffing and team member skills to deliver high quality and cost effective infrastructure services in alignment with the Global Infrastructure Services model
• Identifies opportunities to enhance local Infrastructure Services as well as transition local Infrastructure Services to regional or global services aligned with overall Global IS transformation objectives and the defined budget
• Drives a standardized way of working for demand capture, performance reporting, incident handling and change implementation in relation to local Infrastructure Services and in conjunction with the Global Service Delivery and Assurance team
• Executes IS solution/service delivery utilizing the internal IS delivery units and IS operations team members as well as external 3rd party IS service suppliers in a “core and flex model” as advised
• Delivers IS service and support to the requesting business or function, ensuring execution of requirements within budgeted costs and time schedule
• Supports the installation, management, maintenance and optimization of internal and cross-functional processes related to IS Infrastructure Service Delivery aligned with the overall Global IS transformation objectives
• Ensures consistent delivery of local Infrastructure Services as agreed with the relevant functions (e.g., Facilities Management, Supply Chain, Manufacturing, etc.)
• Ensures teams and local Infrastructure Services adhere to the IS process framework and governance model
• Manages the respective budget, including spend monitoring and forecasting within defined global and regional schedules
• Establishes and manages a risk and opportunity list for the region in conjunction with global and regional financial processes/schedules, enabling structured management of infrastructure spend within the defined budget
• Ensures all local Infrastructure services related cost is flowing via agreed Infrastructure cost centers
• Liaises with Service Delivery & Assurance Managers in the respective region, providing visibility to local Infrastructure Service delivery
• Ensures satisfaction with local Infrastructure Services by assessing expectations and verifying that actions are taken to close any gaps
• Supports major incident and critical situation resolution, consulting and/or providing input or resolution for any incident, change or project which has, or might have, a major impact on the relevant IS solutions/services
• Acts as escalation point and resolves disputes arising in relation to local Infrastructure Services
• High School Diploma 14 years of experience in roles managing IS infrastructure organizations and service delivery with a minimum of 5 years in senior management positions responsible for senior stakeholder management OR
• Bachelor 10 years of experience in roles managing IS infrastructure organizations and service delivery with a minimum of 5 years in senior management positions responsible for senior stakeholder management OR
• Master’s degree and 8 years of experience in roles managing IS infrastructure organizations and service delivery with a minimum of 5 years in senior management positions responsible for senior stakeholder management
• Managerial experience running diverse teams located across multiple countries and time zones
• Demonstrated experience managing vendors to deliver against agreed SLAs in a complex global environment where outsourced services are highly leveraged
• Demonstrated experience managing infrastructure costs at or below established budgets while meeting customer demands with effective and timely solutions
• Demonstrated ability to operate within a high pressure environment, consistently delivering results and achieving corporate objectives on time and within the agreed parameters
• Demonstrated ability to diagnose and meticulously work through complex issues
• Experience leading transformational or large infrastructure projects in a global company
• Experience developing funding proposals for potential projects, including formal business cases and executive presentations to summarize proposals
• Consistently demonstrated delivery focus in a fast paced environment; curious minded with a positive, can-do attitude
• Good organization, time management and decision making skills
• Strong negotiation, facilitation and consensus building skills; ability to negotiate resolution of controversial issues with businesses and 3rd party suppliers
• Manage area Technology Infrastructure consists of the following areas: Network Operations and Voice (WAN Networks and Systems Voice) Distributed Operations (Local Servers, Network Security-Antivirus / VTM, DRP / Backups), Support End User (PCs, peripherals and end-user applications), CTI Control (Budget / cost Control), Inventory Hardware and Software, Management Providers and local techroom monitoring)
• Manage the Business Management and groups supporting business priorities to align and use more efficiently the resources of the group. As part of this process, providing information Prioritization / Status to business groups
• Define under the guidelines of regional and global strategies of technological solutions that will support the country's priorities while supporting the implementation of regional and global strategies policies. Ensure that the strategies implemented are the best in cost, quality and supporting the business in the long term
• Leadership capacity
• Ability to work in a team
• Availability to work after hours or long hours
• Preparation and interpretation of key team metrics for Team use and to introduce data to key Partners. Developing new metrics aligned with Team strategy
• Supporting Shift Leads in management \ coordination of shift work where neccessary
• Employee issues (performance, behavior, compliance with policies, etc.) are
• Policies and procedures are updated annually (more often if necessary)
• Prompt identification of infrastructure needs
• Accurate and timely implementation of tasks for project completion
• Ensure effectiveness and efficiency in the functionality, security, data
• Consistent assistance to end-users and participation in prompt and accurate
• Completed administration and maintenance tasks will promote and ensure
• Standardized work processes will ensure accuracy and completeness of end-user documentation, further ensuring documentation usability
• A solid understanding of the technologies, best practices, administration, and
• A strong commitment to improving product quality
• Exceptional organizational, time management, and prioritization skills
• Excellent interpersonal, listening, and written and oral communication skills
• Strong analytical, problem-solving, and troubleshooting skills
• Capable of explaining complex procedures in writing or verbally
• Exceptional research and vendor engagement skills
• Strong negotiating and procurement analysis skills
• Excellent delegation and leadership skills
• Team focused
• Excellent analytical abilities and judgment in resolving system and user issues
• Ability to automate processes and solve business and technical problems through the application of appropriate technology
• Ability to write proposals or papers, act as vendor liaison, make presentations
• A Bachelor’s degree in Computer Science, Engineering or related discipline
• 10- 15 years of experience in IT systems implementations & support
• An expert understanding of current and emerging IT Infrastructure technologies
• Extensive analytical abilities and skills to champion the most feasible and economical solutions
• Demonstrated ability to lead and effectively participate in teams
• Strong verbal and written communication skills, with an ability to express complex technical concepts in audience appropriate terms
• Oversee the Systems and Network Administration including working with the hosting vendor to monitor performance of the operating systems, network routers/switches and telecommunications
• Provide ongoing recommendations for improvements to technology, infrastructure, and process to ensure Department remains current with latest technologies
• Ensure development, enhancements and operational support for all 11 environments
• Responsible for overseeing success of all migration activities
• Provide technological guidance and long term direction for the organization to ensure the high performance, reliability and scalability of the company's internal technology infrastructure
• Assist in the design and implementation of our enterprise level hosted solutions and own the long term infrastructure roadmap so we can continue to expand our service offerings
• Lead the team by setting priorities, coordinating work and reporting accurate and timely information
• Manage vendor and contractor negotiations and contracted work in support of the implementation of new technology
• Work closely with internal IT Infrastructure teams to resolve issues and transfer knowledge
• Build relationships with key user and operation groups to identify and resolve business issues in order to provide excellent customer and end user experience
• 8+ years’ experience overall IT experience
• 3+ years in management position
• Proven leadership experience in enterprise level technology
• Experience with Cloud Technology
• Experience with VMWare environments, Linux and Windows systems and authentication infrastructures (AD/LDAP)
• 7-10 years of experience with functional and technical aspects of IT support services and related infrastructure solutions, capabilities and technologies
• 5+ years of technical infrastructure work experience in a managerial role
• Ability to multitask and handle numerous assignments simultaneously
• Interpersonal, negotiation and problem solving skills
• Ability to develop, motivate and coach a team

Regional Infrastructure Manager Asia Pacific Resume Examples & Samples

• IS Standards
• Incident, Change or Project
• Good Project Management skills and experience
• Experience with Java and Oracle technical understanding will be a plus
• Excellent Communicator
• Self-starter
• Technical and people management of technology domain. Should have 80% technical and 20% people management skills
• This person will be the SME (Subject Matter Expert) for the respective technical domain and staffing of resources in her/his domain
• Responsible for preparing Task Sheets/Checklist, Induction Manual, Guidelines and Standards. Generate MIS (Performance , ticket analysis) reports on periodic basis
• Responsible for evaluating existing Technical Architecture and Design and Proposing Improvements. Technical root cause analysis
• Execution of identified skills gap for the team members. Focus on cross trainings of resources within domain
• Lead customer / front office meetings for technical and SLA related discussions; ; Participate in MIRT and Outages as applicable
• Complete ownership of SLAs for respective towers; Ownership of quality processes implementation, adherence and Audits for the domain
• Succession planning, annual appraisals of team members
• Support virtualized and Physical Systems Author IT policies, guidelines, standards and procedures for business continuity, disaster recovery, high availability, systems security and systems management in a multiple production data center environment
• Disaster Recovery Officer to facilitate smooth operations and act as a point of contact and escalation in the event of an actual Disaster; Lead the development of audit and security programs to expose existing security stance and produce repeatable processes
• Development of Network Install Manager configurations to support an enterprise concept of support
• May Lead a Systems center of Excellence panel to support IT and Enterprise Goals and provide forward looking process and designs to enhance systems and IT performance as a whole and present recommendations back to Leadership
• Architect and implementation of virtualization methodologies. Develop automation around these methodologies
• Develop a Configuration Management Database to give access to configuration data; Smart Grid implementation, installation and administration on systems
• Change Management utilizing BMC Remedy and Tivoli Service Desk. Maintained ITIL centric infrastructure to facilitate SAS70, SOX and FDA regulatory compliance
• Perform Security assessments of systems and system hardening of internal and DMZ systems
• Provide Architectural Design support to multiple clients projects and to international business pursuits; Provide international security audit and forensic response for clients
• Lead a team of 5-15 Admin which are a mix of Employee and Contractor; Responsible to Architect projects when needed and for OS Architecture questions
• Qualification: Engineering or equivalent degree; Relevant working experience of 10-12 years in Infrastructure Management
• Must have experience in Technology Solution Design

Svp-global Active Directory & Wintel Infrastructure Manager Resume Examples & Samples

• To own & manage the Global Active Directory, Wintel platform & System Center teams
• Expert knowledge and working experience of Microsoft Active Directory management, including an in-depth understanding to design level of sites & replication, administrative structures, group policy services, enterprise security, certificate services and disaster recovery situations
• Managing and owning the processes of monitoring, maintenance and support of Microsoft Windows™ family servers-, ensuring that global, regional and local standards are maintained, developed and continually improved
• Dealing with escalations of customer incident tickets relating to services supported within defined timeframes
• Identifying and defining SLA’s across the group
• Ensuring that existing SLA’s & KPI’s are monitored and adhered to at all times
• Provide on call escalation support for the Global Active Directory, Wintel & System Center teams
• Identification of trends, analysis and ownership of repeat incidents leading to permanent resolution
• Resolution of customer escalations and major incidents
• Delegation of work packages assigned to the group by central project managers and of projects assigned by senior management
• Completion of regular review of embedded controls, ensuring that risks are identified and commensurate compensating controls are introduced
• Provide management and escalation support to all SA teams within agreed service standards ensuring that all relevant parties are kept advised of progress
• Identify opportunities for continuous process improvements to existing processes, or definition of new processes/procedures and updating documentation as necessary
• Specialized knowledge of Orchestration pathways extensive experience of working with automation workflows in a highly-critical enterprise environment
• To keep abreast of technical developments, including vendor product strategies and industry advancements and to participate in developing or setting standards as required
• Bachelor’s degree in Computer Science or a related field of study, or equivalent work experience
• Very strong all round technical knowledge/skills within a complex and distributed technical environment
• Strong understanding and detailed knowledge of
• Cyber security concepts, risks and mitigation techniques to expert level, especially those affecting a Active directory and Wintel server environment
• Focus on performance improvement, automation and Orchestration using MS System Center suite
• 15+ years’ experience in multi-forest Active Directory Support, Architecture and Design working in an enterprise environment
• 15+ years’ experience with Windows Servers (2000, 2003, 2008 & Server 2012 R1+R2)
• A solid understanding of Windows networking environment including
• A solid knowledge of LDAP, GPOs, Kerberos, TCP, DNS, Performance Monitoring Management of inter-domain and inter-forest trusts
• Management of AD Sites, Services and Subnets in a multi-domain and multi-forest environment
• Experience of SCOM Audit Collection services (ACS)
• Understanding of SCOM workflows and configuration
• Understand fundamental SCOM MP configuration, tuning and design
• Experience with Microsoft System Center suite a plus
• Provide thought leadership for technical solutions for sector area
• Collaborate with production assurance group, client managers, project managers, applications and infrastructure teams to plan and coordinate changes or improvements
• Manage the technical deliverables for projects to high quality standards
• Accountable for root cause analysis for Severity 1, Severity 2 and chronic recurring incidents impacting sector area. Reduce Sev 1 and Sev 2 incidents
• Collaborate with Product Management to establish annual roadmaps for critical underpinning infrastructure estate
• Drive and/or coordinate service Improvement plans for infrastructure driven programs
• Drive optimization of asset utilization
• Collaborate with client managers, application product managers, service management to analyze and remediate the operations risk head map
• Collaborate with the Information Security Officers (BISO/TISO) to identify and mitigate infrastructure related risks from the environment
• Provide detailed Demand Management forecasting and reporting across all products
• Citrix , VDI , Horizons - the candidate is expected to be dynamic, flexible and a quick-learner as this is a rapidly changing environment
• Demonstrable co-ordination and control skills are required
• Excellent communication skills are a must, with the ability to translate technical requirements into operational solutions
• Strong time management and problem solving skills
• Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements
• Develop, implement, and maintain policies, procedures, and associated training plans for network and PC resource administration and appropriate use
• Practice network and PC asset management, including maintenance of component inventory, life cycle management and related documentation
• Establish service level agreements with vendors
• Provides “ownership' of problem thru final resolution
• Negotiate with vendors, outsourcers, and contractors to secure network products and services
• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure
• Oversee the administration of user accounts, permissions, and access rights in AD
• Act as level 2 help desk support as needed
• Bachelor’s Degree and a minimum of five years of experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc
• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments
• Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business Continuity, Disaster Recovery
• Experience in interpreting the applicability of local and federal laws/regulations (including data privacy practices and laws) to company operations
• Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, and so on
• Experience with moving infrastructure to the cloud where deemed appropriate
• Experience planning and merging several networks into one
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles
• Experience installing network cabling and telephony systems
• Expert in MS Excel, MS Word, PDF
• Self-managed
• Process orientated
• Experience with reviewing and/or negotiating contract language
• Experience with information security controls, policies or frameworks
• Experience with Standard Information Gathering (SIG) Questionnaire
• IT Audit, IT Risk Management or IT Security
• Information security or risk certifications (CISSP, CISA, CRISC, etc.)
• Person will support of inbound customer RFP’s and inquiries, documentation, process improvement

Build Project & Infrastructure Manager Resume Examples & Samples

• Leading with a zero injury expectation
• Leading the identified technical roles throughout the project
• Developing a responsibility matrix for the identified technical roles and communicating with the project team
• Coordinating completion of all Build deliverables throughout each phase
• Coordinating and preparing for these reviews throughout each phase: Project Workshop, Project Definition Rating Index (PDRI), Independent Project Analysis (IPA), Technical, Operational Readiness and Gate
• Maintaining control of the technical aspects of the project by measuring performance and taking corrective action
• Designing and building a project that meets the operability requirements
• Documenting and communicating the technical lessons learned
• Provides technical oversight on Base Level project planning and engineering
• Review of JR/CR for non-base level projects
• Review of Non-Base Level project execution and provide support and guidance
• Procurement: ensure proper procurement with proper bidding review
• Project management: lead and participate in project planning and implementation, engineering, procurement and negotiations, financial and cost control, quality control, health and safety, legal and disputes. Ensure proper document management in place
• Bachelor's Degree in civil, mechanical, chemical or industrial engineering related
• Minimum of 15 years of experience in engineering and construction work; with 8 - 10 years leading a build project team
• Project management experience spanning projects from USD10 – 100 Million budgets
• High relocation mobility within SSEA countries
• Knowledge of cost & work-hour requirements for various types of industrial construction
• Knowledge of scheduling & project management system
• Ability to coordinate personnel with diverse skills and experiences to accomplish overall planning goals
• Ability to implement a Capital Improvement Plan through the budget and scheduling process
• Strong literacy in English
• Technical insight and sound judgment necessary to direct other engineers in the solution of unusual problems
• Ability to plan, coordinate, and conduct meetings efficiently and effectively
• Demonstrated supervisory and leadership skills by achieving good results in difficult circumstances
• Clear, concise and direct written and verbal communications; ability to manage a remote team effectively
• Ability to use and apply engineering economic principles
• Organizational skills developed to keep work flowing smoothly, lines of authority and areas of responsibilities are clearly defined, and reaction to changing situations is smooth
• Ideas, concepts, and projects are clearly and concisely explained to large and small groups that may or may not be familiar with the electric utility industry
• Ability to apply and direct others in the application of theoretical concepts to practical problems
• Regional project management experience in SSEA
• Experienced in agricultural processing / logistics type of projects
• Knowledge of government contracts, task orders and deliverables
• Ability to develop relationships among federal management, prime contractor management and other federal contractors and be seen as a trusted advisor
• Enough UNIX technical ability to understand permissions problems, ACLs, system hardening and patching procedures
• Ability to manage multiple issues at once
• Manage as many as 200 – 250 emails a day
• Knowledge of backups, DataDomain storage devices, NetBackup and how they apply to large backups (~ 400TB in size). Knowledge of Teradata advocated BAR solution would be helpful
• Ability to understand that the large amount of data handled exacerbate small problems and make them into large ones
• Understand there will be off hours and weekend work needed from time to time
• Ability to understand day to day tools (Remedy, Tivoli Dynamic Workload Console, MKS, etc.) and how to configure or get them configured to meet processes of the project
• Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage

MAM Mira-infrastructure Manager Resume Examples & Samples

• Assist with the management of portfolio assets and the execution of new investment opportunities, refinancing along with fundraising tasks
• Assist with creating and executing strategic initiatives both internally and within portfolio companies
• Execute and oversee detailed financial and valuation analysis of portfolio companies and transactions
• Review financial models and oversee financial model development
• Identify and execute M&A transactions - both new acquisitions and bolt-on acquisitions for portfolio companies
• Manage a number of analysts, including being responsible for their development
• A Bachelors degree in Commerce or Finance
• An MBA or post graduate qualification in Commerce/Finance
• Previous experience in an investment bank at senior analyst level, of which at least 2 years’ experience is in infrastructure and utilities funds/sector
• Possess M&A execution experience. Candidates with a well-rounded exposure to buy-side M&A analysis, due diligence, transaction financing and strategic analysis will be preferred
• Knowledge of global funds management, investment banking or strategy consulting
• Business fluency in an additional European language will favourably regarded
• Have a thorough understanding financial accounting, corporate finance and business reporting
• Be highly numerate
• Be highly motivated, proactive and be able to execute critical work streams with limited supervision
• Possess outstanding interpersonal and team-working skills that will enable the candidate to build relationships with senior team members, colleagues across the Macquarie Group and senior executives in portfolio companies and acquisition targets
• Demonstrate sound business judgement and an analytical, pragmatic and creative approach to problem solving

MS Systems & Infrastructure Manager Resume Examples & Samples

• Directs and controls activities within a sub-region or Region
• Typically manages 10 or more direct reports. Span of Control guidelines may differ from these numbers
• Responsible for the overall business success of a large and diverse set of service products or solutions, technologies, and/or business segments that represents a sizeable portion of the overall business
• Defines strategic direction and plans for service business, monitors business performance and implements corrections as well as cost reductions and incremental growth actions
• Manages and monitors performance of product and service business metrics (e.g., attach, penetration, revenue, TCE); delivers recovery or action plans for exception issues
• Creating and foster a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams, and Regional Business Development Manager, Sales, Solution Partners Organization, and delivery functions Leads key initiatives on behalf of functional and senior management
• Provides thought leadership and program management for initiatives that significantly change the business portfolio, selling motions, competitive advantages, and/or business models
• Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
• Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding
• Achieves diversity and other HR goals
• Acts as mentor to individual contributors in other teams and for Manager I level May participate in initiatives to improve effective development and utilization of HP human capital (e.g. develop rotational programs, re-skilling programs, etc,)
• Typically 12+ years to demonstrate mastery of Service Business Management
• Established management background of high level individual contributors (people management)
• Typically first level and advanced level university degree
• Excellent market knowledge
• Need broad knowledge competitive market dynamics, business models, business strategies and processes
• Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives
• Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams
• Must have a solid understanding of business management principles, financial expertise and strategic planning methods
• Recognized as authority in their area of expertise. Demonstrated ability to provide thought leadership and drive change across functions. Very strong leadership, people and business management skills
• More frequent influence at cross-functionally and on executive level
• Facilitate the infrastructure delivery components for multiple LOB projects simultaneously
• Coordinate and develop detailed work plans, schedules, infrastructure components estimates, resource plans and status reports
• Responsible for project related hardware and software procurement
• Bachelor?s degree in IT related field (Computer Science, IS, Telecom, etc). Equivalent experience will be considered in lieu of education
• 7+ years experience supporting specific support function
• Extensive knowledge in understanding of specific systems supported
• Possesses a broad knowledge and understanding of many different technologies and the dependencies and impacts they have with one another
• Excellent verbal and written communication skills and time management
• Ability to work well under pressure is preferred
• Ability to continuously multitask preferred
• Adaptability to fast paced, evolving environment preferred
• Excellent organizational and time management skills preferred
• Is a Role Model for Safety
• Manages to the agreed budgets
• Ensures that buildings are complying with the necessary requirements (legal, production, safety)
• Ensures that the utilities (gas, electricity, air, water etc.) are complying with the necessary requirements
• Develops TPM concepts for the utilities and conduct maintenance
• Manages department in line with SCA processes and tools
• Coaches and develops capabilities in the department
• Maintains inspection records in accordance with standards and regulatory requirements
• Carry on projects taking care of Capex
• Accountable for Performance Management process and responsible for consequence management within his/her department
• Assures legal compliance on maintenance works
• Develop to standards and assures the team works to it (safety, quality, Center Lines, Center I Lines...etc) and secures the availability of standard technical documentation
• Define and spread the expert maintenance tools (SAP)
• SME for SSO Federation(v6) projects – Installation, configuration, administration & troubleshooting of Site Minder Federation issues
• Incident / Problem management
• Policy creation / troubleshooting SSO issues
• Strong knowledge on Federation

Siri Infrastructure Manager Resume Examples & Samples

• Required: 5+ years of relevant engineering work experience and 2+ hands-on technical management experience
• Deep experience with architectural patterns of large, high-scale distributed big-data processing systems (e.g. Hadoop, Spark, MPP, ElasticSearch, Kafka) running in cloud environments (e.g. AWS, Google Cloud)
• Experience with coding query processing tasks based on SQL, Map-Reduce, Spark, HiveQL or other querying systems
• Coding experience in 1-2 of the following languages: Python, Java, C/C++, Scala, SQL, Shell Programming
• Track record in partnering with recruiting to build incredible engineering teams
• Actively coached and mentored team members in their careers
• Led several large scale projects with multiple dependencies across teams
• It’s nice if you have Machine-Learning experience, but if not and you’re the right candidate, we’ll teach you along the way!

Telecommunication Infrastructure Manager Resume Examples & Samples

• Ownership of the analysis and management for the current telecom costs within the global SCJ business related to Telco, mobile and data services. Drive cost takeout actions to deliver cost reductions
• Evaluate telecom carrier services pricing model options and maintenance programs to optimize total cost of ownership, while providing future flexibility for the company
• Identify opportunities for volume purchasing to obtain price breaks
• Auditing of the global Network and Telecommunication portfolio related to the ordering, disconnecting and optimizing of services
• Formulate and implement processes and procedures for tracking and analyzing technical and financial data of Telecom Expense Management (TEM) assets from requisition through retirement
• Ensure all TEM-related assets are entered into the configuration management data base (CMDB) and validate the information is accurate and auditable
• Management of the Telecom inventory process in partnership with the TEM provider, Dimension Data
• Ensure compliance of financial policies with expense & capital purchases
• Complete month-end processes, including variance analysis, accrual calculations and resolution of telecom billing issues
• Serve as the I&O escalation point for telecom invoicing disputes and the resolution
• Lead vendor management discussions related to financial tracking and reporting
• Assist with the operating and capital budget, financial forecasting and investment strategy
• Must be self-motivated and take ownership with identification, collation and analysis of the current telecom budget cost base and fluctuations
• Proven ability to create, structure and deliver process improvements & training
• Technical knowledge within the Telecoms/Telematics industry
• Strong vendor management discipline to drive service excellence
• Management of SCJ communication inventories for incoming and outgoing data feeds
• Bachelor’s degree (B. A.) from four-year University; or seven years related experience; or equivalent combination of education and experience
• Prior experience and solid knowledge of telecommunications carriers
• Experience with ordering, tracking and receiving of telecommunication services
• Familiarity with TEM (Telecommunications Expense Management) systems
• Proven ability as a team leader to deliver results independently and through a diverse team of employees, contractors and vendors
• Demonstrated ability to develop / maintain strong vendor relationships and holding them accountable for SLA delivery
• Overall understanding of the telecommunication service industry
• Expert with MS Office (in particular, Word, Excel and PowerPoint)

Global Client Infrastructure Manager Resume Examples & Samples

• Management of a geographically and culturally diverse teams
• Enterprise IT experience
• Establish and implement corporate policy for client devices including device hardware and software
• Maintenance and operation of client device management systems such as KACE and SCCM
• Maintain client hardware and software inventory
• Establish and implement a client technology roadmap
• Budget management including lease management
• Ensure that all devices are fully patched and running a supported operating system
• Group policy creation and management
• Virtualization (VMware VDI, etc.)
• Windows and OSX operating systems
• In depth knowledge of Windows servers2003/2008/2012, Citrix XenApp & XenDesktop, Active Directory, VMWare and VDI
• Strong understanding of Infrastructure management concepts
• Functional knowledge of related tools like Appsense, EdgeSight, Perceiver etc
• 5+ year experience in handling large geographically distributed operations support teams
• Should be able to identify the value innovations and process improvements in current project
• Strong business acumen and customer focus
• Very good Communication, Documentation, Presentation and interpersonal skills
• Spanish speaking is an advantage
• Location-Cary,NC
• Experienced in managing large scale environments, installation, Configuration and troubleshooting with Microsoft Windows Server 2003, 2008, 2008R2, 2012, IIS 7.X /8.X, Web Infrastructure, Web Farm, Application Load balancing and Network Load Balancing
• Experienced in Web Infrastructure Solution Engineering, Application onboarding and Technical Documentation Management
• Hands on expertise in IIS and ASP.net application issues
• Hands on expertise on IIS diagnostic tool, Packet tracer tool (Wireshark) and Web debugging Tool (Fiddler)
• Strong understanding of Web Infrastructure management concepts
• Manage production servers, disaster recovery servers, maintaining SLA’s, ensuring user satisfaction, comprehending user needs and adapt to support business operations
• Well versed with ITIL / PMP standards and processes. Should be able to identify the Value innovations and process improvements in current project
• Well Versed with Incident Management, Task Management, Problem Management, and Change Management
• Very good Communication, Presentation and interpersonal skills
• Team building and mentoring
• Operational and design support for Microsoft technologies
• Infrastructure operational and design support
• Public and private cloud technologies
• Maintenance and support for servers, infrastructure and application components in data centers located in Portland, OR and Las Vegas, NV
• Develop and validate documentation related to systems policies and procedures
• Supporting all systems maintenance, troubleshooting, and upgrades for all servers and coordinating maintenance down time with Enterprise Operations
• Change control process responsibilities and ownership as it relates to servers, infrastructure and application systems within the enterprise
• On-call 24x7 availability during scheduled calendar dates as coordinated with the other members of the Enterprise Team
• Microsoft technologies operational and design experience including, but not limited to - Windows Server, Active Directory, Exchange, SQL, SCOM, SCCM, SCVMM, SCDPM, WSUS, SharePoint, etc
• Virtualization technologies including VMWare
• Infrastructure and network operational and support experience for the following technologies including, but not limited to - SAN connectivity technologies (ISCSI and Fiber), DNS, DHCP, IPv4/v6, Citrix, SSL, CA authorities, TrendMicro, F5, Palo Alto, Juniper, EMC storage systems, HP Servers, etc
• Supporting and documenting environments that require PCI, SSAE16 or other standards based compliance
• Exhibit the ability to architect a virtual and/or physical server design based on application specifications and best practices
• Strong business writing and verbal communications skills
• Self-motivation, responsible and willing to go the extra mile to resolve current technical issues
• Self-motivated in learning, planning and implementing new technologies
• A high level of professionalism, integrity and commitment to quality, organizational skills and the ability
• Demonstrated experience working in a software engineering/systems engineering environment
• Background in Java/J2EE, SOA development
• Experience building and running a software development technology organization
• Experience managing Managers
• Executive level presence and presentation skills
• Responsibilities include capacity-planning, sizing, implementation, and maintenance for new applications in the WAS environment. Additionally, the position involves research, tool development and documentation for future WAS environments
• Gather and document business requirements of application characteristics, including third-party software requirements, backend resources, and means of implementation
• Design web hardware infrastructure. This includes authoring design documents and guiding them through the approval process
• Provide technical support to web application developers when required. This includes promoting use of best practices, ensuring standardization across applications and trouble shooting
• Monitor, tune and performance test activities for live and in-flight applications
• Installation, implementation, upgrading, performance, security, patching and monitoring of WebSphere Application Server Network Deployment (WASND) environments
• Maximizing availability and performance for all WASND and IBM HTTP Server Plugins and IBM HTTP Server systems
• Providing technical assistance to the entire customer staff of developers, operators and administrators
• Developing a detailed understanding of WebSphere Application Server Clustering for High Availability
• Work with other infrastructure, application, engineering, database administration and operation teams on projects and day-to-day problems
• Analyze and resolve WAS related issues and problems
• Assist in the coding and support of various UNIX scripts for WAS support
• Assist with creation, development, and enforcement of WAS
• Develop a proactive health check process
• Provide customer support by addressing trouble tickets providing levels 1, 2 and 3 support
• Maintaining the system integrity and security by following the published Server Configuration Standards
• Participate in an “on-call" rotation
• Required experience

Civil Infrastructure Manager Resume Examples & Samples

• Provides overall direction and leadership for the civil infrastructure group within the district, as a member of the senior leadership team
• Secures new work by contributing to estimates, proposals and presentations
• Interfaces with clients, consultants and trade contractors throughout the project life cycle to ensure project success
• Executes the business plan and is accountable for the results - safety, financial and business relationships
• Mentors, coaches and supervises and assesses performance of project staff
• Post-secondary diploma or degree in a related discipline
• 15+ years of progressive construction experience in project management with a large general contractor from project pursuit to project close-out, overseeing large and complex civil infrastructure construction projects (bridges, water/wastewater, alternative energy)
• Excellent supervisory/leadership skills, prior experience managing a large team
• Ability to establish good working relationships with many different people, including owners, other managers, consultants, and trade contractors
• Ability to monitor and forecast resources and staffing for the department
• Ability to identify risk and opportunity associated with contract project documents
• Ability to analyze and apply engineering principles to construction challenges/problems/issues
• Knowledge of different construction methods, planning, scheduling, sequencing and timelines
• Ability to be flexible and work in a fast paced environment

Global Infrastructure Manager Resume Examples & Samples

• Manage a team of technical resources directly responsible for off-the-shelf controls and internally developed applications
• Collaboratively develop and establish infrastructure standards, and assess effectiveness of these solutions to meet the Data Center Facility organization’s operational needs through use of key performance indicators
• Establish and assess effectiveness of infrastructure support, identify opportunities for process improvements, and lead these initiatives collaboratively across the Facebook Infrastructure organization
• As needed, directly manage cross-functional global programs, utilizing program management best practices
• Foster a culture of data driven decision making
• Demonstrate ability to quickly adapt and learn new skill sets
• Bachelor’s degree in computer science, systems engineering, electrical engineering, or a related field
• 10+ years direct management of resources and proven ability to lead a team
• 5+ years of work experience in project management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space
• Ability to collaborate with different individuals across external organizations, within other geographies, and be involved with hands-on executional work
• Analytical, problem-solving, negotiation and organizational skills
• Coordination skills along with multi-tasking abilities to get things done
• Communication skills with attention to detail
• Cross-functional leadership skills
• Ability to take action and develop solutions to problems
• Interpersonal skills including relationship building and collaboration within a cross-functional team
• Hands-on ability working with and managing the infrastructure team by assigning and tracking work, conducting performance evaluations and constructing development plans, approving timesheets and time off, recommending promotion and compensation adjustments, and other items as appropriate
• Develop and maintain the infrastructure architecture, comprised of network, data systems, and security components, in support of operational objectives. All planning must consider the impact on other areas of the IT infrastructure and desktop environment
• Manage and support IT infrastructure systems; including, but not limited to: cabling, routers, firewalls, security appliances, switches, web servers, database servers, e-mail servers, domain controllers, file/print servers, storage systems, load-balancers, and telephony systems
• Conduct analysis, review, and resolution of critical network performance and functionality problems, and present timely updates to management
• Maintain an inventory of all data center hardware, software, and equipment. This includes, but is not limited to: maintaining up to date software and hardware (i.e. operating systems, anti-virus, applications, processors, etc.), ordering hardware and software as required, ensuring licensing is current and within legal requirements
• Manage and implement IT infrastructure projects. Identify system requirements and technical specifications of equipment and services
• Execute and enforce operational plans, policies, and procedures to ensure high availability, supportability, and manageability of infrastructure services
• Communicate issues, critical problems and situations to appropriate managers
• Ensures all systems and applications are properly backed up and maintained
• Reasonable and consistent attendance to fulfill requirements of the position
• This position supervises a small Infrastructure team
• Maintain accurate and timely documentation of projects and tasks
• Participate in the deployment of new technology
• Coordinate and collaborate with vendor relationships, partnerships, and alliances in execution of operational objectives
• Consult with end users on system requirements; understand, recommend, and provide technical advice
• Keep abreast of technology trends, especially those trends relating to the educational environment; analyze and recommend value-added technologies, tools, and methodologies in support of operational objectives
• Attend meetings and briefings related to computing support. Participate in committees and task forces as assigned
• Respond to work orders and service desk tickets in a timely manner
• Bachelor's degree in Information Technology or related field is strongly preferred
• At least 3 years of experience as an IT Manager or related field is required
• Experience working in a technology-driven enterprise preferred
• All skills, abilities, and education will be considered for minimum qualifications
• Able to sit, stand, kneel, walk, and reach
• Able to lift, push, pull, and/or move up to 20 pounds
• Hear well enough to communicate with others
• Read a computer screen and written material
• Write, type, and use phone system
• Good working environment with the absence of disagreeable conditions
• Regular and reliable attendance is required
• Educated to University level
• At least 1 year people management experience
• Experience in managing a team working on shifts (would be an asset)
• Proven IT Problem Management, Incident Management and Service Management skills are essential
• Experience of risk management
• Technical knowledge of multiple platforms is an asset
• Knowledge of Ticketing Systems such as ServiceNow or similar is desirable
• Knowledge of any of Monitoring Tools for Enterprise Environments (AppDynamics, Wily, BSM, SPLUNK or others) would be a significant asset
• Exposure to project management methodologies, demonstrating successful implementations and understanding of the project life cycle
• Usage of commercial software, such as MS Word, Excel, Outlook Project, Visio etc., is essential. Additional exposure to other professional software packages is highly desirable
• Strong Inter-personal skills
• Ability to work in a high volume, pressurized, financial organization. Organized and methodical, ability to multi task, with good time keeping skills. Dynamic, self-starter, reliable and enthusiastic manager
• Commitment to the concept of Service Delivery and to delivering work within tight deadlines. Must be able to logically evaluate technical problems and make decisions on how a solution is to be performed
• Ability to compile and structure formal reports and post mortems. Ability to liaise with both technical and non-technical personnel and different levels of Management
• Ability and aptitude to provide technical guidance, support and training to junior members of the team
• Strong written and oral skills in English. Business level English language skills

CIB Global Market Infrastructure Market Infrastructure Manager VP Resume Examples & Samples

• Negotiate contractual arrangements and fee schedules, where applicable, and manage JPM spend with FMIs and Agent Banks
• Manage a portfolio of FMI memberships and Agent Bank relationships, managing the external interfaces with the relevant people and functions within the FMIs and Agent Banks up to senior levels both for escalation and strategic discussions, and also with the local regulators, where required
• Develop and maintain profiles for the most critical FMIs, coordinate the various aspects of our relationship across LOBs, and brief and guide the relevant people ahead of key meetings and decision points
• Conduct periodic due diligence reviews with the FMIs and Agent Banks, address TPO requirements with the support of the MIO team, Legal, Market Infrastructure Risk, Third Party Risk Management, Credit Risk and CIB Resiliency teams
• Support the regulatory and audit requirements and client enquiries including market developments, market infrastructure reviews and market issues
• Update the relevant LOBs should market events and crisis situations occur, whether impacting the Agent, the FMI and/or the whole market
• Participate in global projects and/or information sourcing impacting FMIs and Agent Banks whether initiated by GMI or by the LOBs
• Lead Request for Information (RFIs) and Request for Proposals (RFPs) to assess and select new Agent Banks or services provided in a specific market or region, and work with NSM to transition to new Agent Banks
• Proven cash management experience in the financial services industry. Securities, FinTech and eCommerce experience is also beneficial
• Previous experience working with or dealing with FMIs and Agent Banks, and with Third Party Oversight (TPO) is preferred
• Network Management or buying experience is preferable but not required
• Strong skills in the areas of Risk Management, Compliance and Oversight and Control
• Self motivator with a strong ability to work across the global GMI team, across the Firm, developing partnerships with the LOBs that we support and the functional areas that we leverage
• Attention to detail combined with an ability to absorb a large amount of information, articulate recommendations and develop a strategic approach

Quality & Infrastructure Manager Resume Examples & Samples

• Implementation of the risk-based vendor quality oversight framework
• Provide operational expertise and collaborate with the quality organization and external partners to drive effective end to end quality management of service providers
• Enhance tools and processes for quality and infrastructure with service providers
• Ensure compliance with legal / human resource / regulatory standards, ethical practices, BMS outsourcing and procurement policies and procedures
• Align teams to the related BMS outsourcing strategies by enabling them with relevant information and guidance on quality processes
• Communicate effectively and train stakeholders (clinical teams, R&D Quality, BMS Vendor and outsourcing management, service providers)
• Liaise with R&D Quality to develop clinical vendor audit strategy to monitor key vendors based on risk
• Manage vendor assessment process compliance, via the use of a fit for purpose approach and development of relevant tools
• Coordinate Vendor Assessment (VA) activities for GCO and as applicable other business units
• Develop, implement and track Key Performance Indicators on Vendor Assessments

Related Job Titles

Network Project Manager Resume Samples

A Network Project Manager is an IT project manager, who directs the activities of all information technology projects, including managing personnel, executing project communication plans, and overseeing budgets and schedules. Roles and responsibilities associated with the post are listed on the Network Project Manager Resume as – managing the daily operational and tactical aspects of various transition projects, installing routers, switches, virtualized firewalls, and wireless access point devices, developing project plans, goals, and budgets; developing schedules and methods for measuring results; preparing requests for proposals and conducting necessary meetings; and overseeing the preparation and dissemination of project communication.

Those seeking this job role must be able to mention on the resume such skills as – excellent knowledge and hands-on experience with various network technologies ; strong knowledge of carrier technologies, a strong understanding of MPLS technologies, and deep knowledge of multicast technologies, and a proven track record of successful project delivery. A bachelor’s degree and considerable amounts of work experience are shown on eligible resumes.

• Resume Samples
• Network Project Manager

Network Project Manager Resume

Objective : Network Project Manager for multi-million-dollar telecommunications projects. Worked for such firms as Verizon Wireless, AT&T, USCC, T-Mobile, and Sprint PCS. I am a highly organized Construction Manager / Project Manager and dedicated business professional with twenty-plus years' experience in construction management, development, and project management, with Telecommunications as a focus.

Skills : L.O.C.K.U.P Instructor, CPR Instructor.

Description :

• Created and executed project work plans and revises as appropriate to meet changing needs and requirements.
• Identified resources needed and assign individual responsibilities.
• Managed day-to-day operational aspects of a project and scope.
• Reviewed deliverables prepared by team before passing to client.
• Effectively applied our methodology and enforces project standards.
• Prepared for engagement reviews and quality assurance procedures.
• Minimized our exposure and risk on the project.

Summary : Certified Network Project Manager with over 15 years of hands-on experience in enterprise-level computer systems, migrations, and upgrades. Strong analytical and problem-solving skills. Excellent interpersonal and team-building abilities; effective in working with all levels of management and staff. Successfully managed infrastructure projects nationally and internationally in manufacturing, education, healthcare, retail, and finance.

Skills : Microsoft Certified Professional Windows Server.

• Responsible for planning, budgeting, staffing, tracking, and controlling numerous IT hardware and software projects with budgets up to $12 million.
• Actively involved with all aspects of the project from initial proposal and client presentations to its successful conclusion.
• Delivered projects that completely met time, budget, and quality constraints.
• Created and developed project plans, controlled budget, coordinated procurement of resources and equipment, tracked and maintained project schedule, lead installation teams, functioned as a liaison between construction, sponsor, governmental, subcontractor teams, and IBM senior management.
• Ability to successfully integrate and coordinate all aspects of the project from proposal development and presentation, to project initiation, coordination, and closeout.
• Lead installation team to install client-developed manufacturing plant floor software applications.
• Ensured project documents are complete, current, and stored appropriately.

Headline : A results-driven Network Project Manager professional with extensive experience in the engineering, administration, and support of information systems. In-depth expertise in the implementation, analysis, optimization, troubleshooting, and documentation of LAN/WAN network systems. Proven ability to lead and motivate project teams to ensure success.

Skills : Administrative Assistant, Multitasking.

• Responsible for Managing/Marketing existing provider accounts as well as new Primary Care physicians.
• Strategized and developed a means for communicating new medical industry practice initiatives to providers such as Medi-Medi Dual Eligibility, Accountable Care Organization Model, Health care economic initiatives, as well as cost-effective care solutions to maximize revenue stream.
• Built and maintained relationships from the initial planning stage to actually implementing specific requirements within managed care to meet their payer needs, expectations and functionality.
• Signed 46 New Primary Care Physicians, and was the account manager for these accounts.
• Resulted driven management approach, went into a territory where presence was low and transformed it as a high function area.
• Analyzed Contract rates and proposals with current medical contractual policy.
• Managed, tracked, and reported on project billing milestone status and completion schedule.

Objective : Executed approximately 1.5 million dollars in projects on budget during tenure as CDK Network Project Manager. Managing backlog of 60 network projects simultaneously. Planned and executed BMW of North America's flagship BMW of Manhattan network consolidation to streamline network equipment for efficiency.

Skills : Office Applications, Accounting Software, Construction/Maintenance.

• Coordinated projects within set budgets, schedules, and deliverables.
• Performed a complete technical review of network design drawings using Visio versus contracted BOM and inventory.
• Identified installation schedule conflicts and implemented an appropriate solution or escalated each conflict.
• Coordinated integration documentation delivery to staging centers and installation teams.
• Demonstrated analytical, organization, and problem solving as a member of a team.
• Scheduled resources for installation support using Salesforce and coordinated installation certification documentation.
• Analyzed and defined Network and Rapid Deployment project coordination processes.

Objective : Experienced with Project Management Institute (PMI) process and standards, and also Experienced with MS Project. Even better, Clarity PPM Engines.

Skills : Skill Set Project Management, Effort estimation, Budgeting, Work plan development, Resource management.

• Served as a point of contact, providing accurate status updates and coordination of Network project implementations from the beginning to the end, within a functional organization currently located in Herndon, VA Submit project budgets and Capex applications for approval as required, in line with the current company policies.
• Provided follow-up as needed to obtain any outstanding information that may be required to obtained approvals on submissions.
• Obtained hardware bids from vendors to ensure PCCW Global is receiving the best price.
• Created purchase orders for equipment, or services as needed for project implementations.
• Ordered all non-US facilities, and assist US provisioning as needed for the ordering of US facilities.
• Followed-up on the status of contract negotiations as needed, if required prior to the submission of orders with collocation or facility providers.
• Updated all databases and tracking sheets in relation to assigned projects, to ensure there is a documented history of the implemented projects.

Headline : Extensive years of experience telecommunication technology updating and implementation of New Products Development process include market analysis, cost of ownership, and financial report. Development of optimization process of the way the resources are planned and business are managed, in order to reduce costs and maximize profits (ROI).

Skills : Training Skills, Managing Skills.

• Developed overall master plan for the project Identify project components, teams involved, and inter-relationships between work functions and ensure engagement Network Design oversight and divide into addressable or prioritized segments Project management of various high-priority initiatives with the common objective of improving financial performance and operational efficiency.
• Facilitated interface between the business units and internal business partners and the customer to coordinate the needed vision, direction, and execution of the programs.
• Facilitated executive sessions, technology overviews, and network architectural reviews utilizing SMEs from the PGs, R&D, and Services.
• Responsible for managing complex problems to resolve current issues and to offer strategic solutions for the future.
• Maintained the importance of customer loyalty and long-term relationship management is the key to success and fosters that understanding among the team.
• Dedicated Network Project Manager for the Affinia account and responsible for successful completion of projects by following all Affinia account project management processes.
• Tracked procurement and working with the procurement team to ensure procurement has been completed successfully.

Headline : Tracking project performance, specifically to analyze the successful completion of short and long-term goals, and also Meeting budgetary objectives and makes adjustments to project constraints based on financial analysis.

Skills : Project Manager, MS Office.

• Used and continually developed leadership skills.
• Forecasted project revenue and ensures revenue commitments to the business are met.
• Coordinated with cross-functional teams across HBO Max to set objectives, scope, timelines, and success metrics for projects.
• Supported team members with the day-to-day management of projects, including generating/maintaining project plans and dashboards, reporting, key performance indicators, risk/issue logs, and other project-related artifacts.
• Generated documentation for all necessary meetings and track the delivery of follow-ups and project outcomes.
• Assisted with gathering data and preparing a variety of reports, including project status, management reporting.
• Worked with team members to identify issues and provide strategic recommendations to resolve issues in a timely manner.

Headline : Leading process and system improvement initiatives to help organizations operate more efficiently and effectively in the delivery of their mission. Desired Locations: Dallas - Fort Worth metropolitan area. Not interested in relocation.

Skills : Customer Service: Working With Clients And Customers.

• Responsible for defining and implementing processes and system changes required to enhance circuit provisioning practices and enable the introduction of new products to market.
• Led subject matter expert project teams in the development of new methodologies required to support the launch of international private line services.
• Met with Directors and senior management to define project scope, schedule, and cost objectives, seek agreements on deliverables, and secure commitment on resources.
• Held weekly implementation team meetings to address and resolve issues generated meeting agendas and minutes and disseminated status reports.
• Composed final procedural guideline document and flow process diagrams.
• Effort introduced the company to a multi-billion dollar market that included International Private Line (IPL) and international transmission facilities resale products.
• Led the definition and implementation of procedural changes required to improve efficiencies and reduce delivery intervals for International Cable Connect Service (ICCS).

Objective : Broad-spectrum of experience in information technology, from end-user support to project management and development. Ability to utilize technical and professional skills to ensure timely project completion and user satisfaction.

Skills : Managing Skills, Operational Skills.

• Responsible for day-to-day operations providing support to customers around the world ensuring Discovery products are always available on-line.
• Liaisoned between Informational Systems Support (ISS) and several departments within Discovery infrastructure ensuring all database users are in compliance.
• Worked with Director of Operations on new requirements and variables used to track customer contracts, sales, and future projections for Discovery.
• Supervised up-link facility operations with authorization of the Discovery Network signals, providing signal encryption and decryption for 80 million viewers across the country.
• Developed plans, guidelines, and applications along with Vice President of Operations for newly acquired Fox Network.
• Created various standard and non-standard reports using a host of network media and on-line libraries such as Ad-hoc reports (Access), Neilson Focus reporting, and Affiliate Informational Systems report database.
• Maintained integrity of the database by performing quality control, system consolidations, data edit, and special projects.

Summary : Network Project Manager, with over twenty-seven years of Information Technology experience, with over nine of those years in Project Management, leading the deployment of various network solutions, across multiple external customers and various business sectors at a global level. Adept at evaluating the project scope to understand project deliverables and then execute/monitor project delivery.

Skills : Project Management, Contract Management, Contract Administration, Sharepoint, Sharepoint Designer, Dreamweaver, Photoshop, Healthcare, Medical Coding, Medical Terminology, Business Analysis, Business Management, Systems Integration.

• Provided data quality oversight and managed the process of Provider quality review between BPQM and Network or Business Operations.
• Supported operational staff to gather test and QA sample data.
• Reviewed test results with operational staff to ensure they meet user approval and obtain sign-off prior to implementing changes to production.
• Designed and managed data input and reconciliation using custom Share Point library and managed access to hundreds of users and assisted end-users with data extracts and validation.
• Served as a Site Collection Administrator for the entire Provider Business Quality Organization (22 sites) and serves as a vital business partner to internal and external stakeholders providing solutions to numerous Provider lists and libraries.
• Managed user access to all Provider BPQM Sites and secure folders.
• Responsible for managing all current and completed audit data using a combination of methods and tools.

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We provide IT Staff Augmentation Services!

Senior infrastructure project manager resume.

PROFESSIONAL SUMMARY:

• 17+ years of experience as an Infrastructure Technical Project Manager and Technical Services Manager.
• PMP certified Project Management Consultant with a heavy focus on leading infrastructure projects
• He has a well - rounded background with infrastructure initiatives such as network/server migrations, data center, telephony, email migrations, etc.

TECHNICAL SKILLS:

Wintel Servers, Active Directory, E: Directory, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Microsoft Skype, Microsoft Exchange, Office 365 Suite, Windows Advanced Server, Cisco Design Experience, (Routers and switches) Nortel PBX Windows XP pro / Vista, ZENworks, GroupWise, Border Manager, GroupWise Mobile server / BES, Comvault, HP servers, racks. KVM and MSA / EVA SAN solutions. GW-guardian, Norton Antivirus, LogLogic, Iprism, HP - ILO services, Request Center, VMware, DNS, DHCP, VLANS. SQL and Oracle experience. Service Delivery.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Infrastructure Project Manager

Responsibilities:

• Worked with the Ascension AIS PMO On the Office 365 E-Mail migration. (160,000 users in total)
• Use of Microsoft Project, OneNote, Excel, share point and other technologies, to track, manage, report on and deliver successful projects to all customers.
• Involved in detailed batch planning. This involves data review, batch building and the creation and following of steps required to successfully complete a migration.
• Weekly status calls with each ministry that are actively planning for migration to Office 365
• Responsible for status reporting of service tickets after each migration using service now queries.
• Participating in daily engineering calls to review issues and establish new procedures based on discussions and agreed upon actions.
• Work closely with E-Mail engineering teams, Desktop support and Active Directory engineering teams to perform batch migrations per daily requirements.
• Involved in overall project planning and scheduling. Responsible to capturing issues and risks, reporting as directed by program manager.
• Worked with the Confidential PMO office focusing on Data Center Infrastructure projects.
• Lead the creation and testing plans for a large-scale power upgrade in the Data center
• Worked with infrastructure and the business on planning the replacement of 4 PDU’s in the data center
• Use of Eclipse, Microsoft project and other tools to manage tasks timelines, and status reporting to keep management up to date on project progress.
• Work with Technical management and Technical SME’s on issue identification and resolution.
• Worked closely with electrical contractor on the replacement activities and planning for power upgrades.
• Work with Network team on the planning and execution of enterprise wise Switch IOS upgrades.
• Coordinated weekly status calls and bi-Weekly stake holder calls to keep management up to date on project status.
• Worked closely with CAB to get project change requests through and approved for execution.
• Worked with Data Center manager and contractors on the implementation of 2 new UPS systems and the decommissioning of the old, including removal, of large battery casings and supporting infrastructure
• Worked as a member of the PMO on various infrastructure related projects. Technologies include, Cisco, Microsoft, Office 365, Crestron, Various Audio-visual technologies required for conference room technology.
• Responsibilities include Invoicing, hours tracking, SOW review and ensuring engineers are completing all deliverables per the signed SOW.
• Responsible for all project kickoffs (Internal and external) status calls, internal project discussions and working with engineers and architects to resolve conflicts, disputes and ensure a quality deliverable
• Use of Microsoft Project, OneNote, share point and other technologies, to track, manage, report on and deliver successful projects to all customers.
• Responsible for detailed Test and cutover plans for each Infrastructure project.
• Migration of various E-Mail systems to Office 365 using several migration tools such as Migration Wiz, and SkyKick.
• Work with Client to understand testing requirements and establish various fall back scenarios
• Document, escalate and resolve issues that are identified during the life of the project.
• Use of OneNote and SharePoint to manage communication, minutes, status calls and overall project reporting
• Responsible for the project budget, Project setup, customer invoicing and all customer Sat surveys
• Work with various telecommunication vendors and other technology support personnel to complete tasks relative to the project.
• Exchange on Premise to Office 365 migrations for various customers, leveraging Hybrid mode, and other mail migration utilities.
• Data center re-locations, office moves, new office technology.
• Working with the AIX project team on a hardware migration for IBM P5,6 and 7 hardware to the new P8 hardware. This involved, managing the change control process, along with an implementation schedule that consisted of offsite engineers, Data center personnel, and other Business stake holders.
• Worked with Pharmacy IT management to coordinate application outages, upgrades and application verification during each application move.
• Worked with Network and storage groups to have proper storage provisioned per the application requirements, ensuring these items are in place prior to cutover.
• Responsible for Weekly project status reporting to program manager, and resolution of issues.
• Responsible for all change requests submittal and gathering the correct approvals.

Confidential, IL

• Responsible for all assigned infrastructure project inception to delivery. Work closely with Sales and Solution Architects to ensure SOW’s are worded correctly and the proper amount of time is allocated for each phase.
• Lead all project calls with a focus on SOW delivery. Understanding clearly the customer responsibilities compared to the vendor responsibilities. Understand how the intersection of work could cause delays and properly managing those expectations.
• Management and delivery of large scale E-mail migrations to Office 365. Including desktop migrations and hybrid implementations.
• Management and delivery of Infrastructure related projects. Network refreshes, Phone system installations, Microsoft server / AD upgrades / Microsoft Azure implementations / cutovers.
• Work with Technical teams to create various levels of testing scripts / processes to ensure successful cutovers / Migrations.
• Coordinated all project status updates, status calls, and issue resolution. Focused on problem resolution and aligning the proper resources for the job.
• Responsible for all technical documentation and project documentation. Use of OneNote and other means to capture project information and disseminate during status calls
• Management of remote teams of engineers to complete projects on time and on budget
• Responsible for all project change requests, Zero dollar and financial impacting changes.
• Collaborate with SA’s on SOW creation when leveraging partners to complete the work.

Confidential, Lake Zurich, IL

Infrastructure Project Manager

• Managed Infrastructure related projects
• Captured and assessed business requirements for Infrastructure related projects
• Assisted with determining technical requirements
• Developed project plans in conjunction with technical SME’s
• Managed Infrastructure related projects including task tracking, reconciling budgets, and status reporting
• Managed multiple projects simultaneously
• Managed project risk by working on various levels of test plans with IT engineering groups to ensure successful migrations.
• Responsible for all infrastructure project cycles from inception to delivery. Leveraging the network and server teams to complete a variety of Infrastructure related projects.
• Responsible for the technology move of 3 different offices to a new Global Headquarters office. Project Tasks included, Network creation and connection to existing infrastructure, telco circuits, Layer 0 1 and 2 infrastructure tasks including cabling, Network cabinets and power installation.
• Merger and Acquisition work. Project managed the integration of a company purchase by Confidential . This included all network operation, server migrations Workstation and E-Mail migrations to the new domains.
• Worked with Service desk to deploy Outlook to 1,000 desktops as the client for Office 365
• Responsible for the planning and successful execution of a new Data center migration. Migrating from an in-house solution to an outsourced COLO facility. Managed all aspects of the project from FRI to FRP to selection and technical migration of systems.
• Works extremely well with the technical groups including Network, servers, storage and Telephony. Experience in hands on engineering work in many of these areas.
• Worked with migration vendor (Messaging Architects) to assist in the mail conversion to the O365 platform
• Worked with the business units to identify work flow changes with the attachment size limit of Office 365
• Work with the Infrastructure team to identify project scope, determine time line work with vendor selection of both technical migration assistance and end user training.
• Coordinated a technical deployment plan with the Infrastructure team to identify the options for migration.
• Performed deep technical discovery on how E-Mail is imbedded in the business work flows and helping to provide solutions that map to the changes of Office 365.
• Worked with the BGE service desk to understand the Desktop impact of this project. Outlook and Office rollout from .
• Worked directly with Microsoft on Office 365 licensing to meet the needs of the business.
• Worked with network operations to identify all E-mail flows throughout the network. Automated server alerts, rules, message cleanup routines.
• Maintained the Action Item list and Risk Issue log and reviewed with team on a weekly basis
• Coordinated with engineering the implementation of DirSync and ADFS servers to support the Office 365 infrastructure
• Started Workstation discovery for the move from Windows XP to Windows 7. Application review and legacy software, impacts with changing the platform. Started hardware refresh to %40 of the environment.
• Work with desktop support on a re-Imaging plan for existing machines.
• Work on scope a plan for Novell server migration to the Windows 2008R2 platform.

Confidential, Chicago, IL

• Responsible for the Server patching work stream of the PCI compliance Program. This included both Wintel and Unix platforms
• Works with the Qualys Vulnerability scanning tool to assist in identifying servers needing patching
• Work with the server engineering teams, InfoSec and Network operations to accomplish the patching schedule, testing and final deployment
• Coordinate weekly status update meetings with the team to review upcoming tasks, past results and Issue resolution.
• Worked with InfoSec on the management on IPAM (IP Address Management). Identify the Server interfaces with corresponding networks, to determine scope for PCI
• Worked with Network engineers responsible for Routers, switches and firewalls, to review data flows to determine if in scope for PCI
• Review Qualys VTM reports to identify new threats and ensure the stated time line for patching is met.
• Manage and planned project activities related to company merger with Continental Airlines with Telco vendors. AT&T, Verizon, Century Link, Sprint.
• Coordinate new circuit (Ethernet, DS3, and T1) installations, upgrades and facilitate with all teams for successful installation / implementations.
• Work closely with Data Center manager(s) to facilitate new equipment installs and decommission of old hardware
• Manage large scale projects with multiple teams assembled to complete the tasks in a timely manner
• Coordinate resources from both companies to create solutions for the merging, decommissioning and new implementation of network equipment. Responsible for all change request submissions and approvals for network changes
• Responsible for large scale rollouts of Wireless technology in multiple airports, clubs, offices, and aircraft.
• Work closely with Architecture and Engineering to review project interdependencies and ensure teams are aligned for task completion
• Work with Change Management and Release Management in getting changes approved in a timely fashion.
• Responsible for large scale Airport technology refreshes. (Routers, Switches, Servers, Workstations, Kiosks)
• Create and get approved TCE’s (Technology cost Estimates) DPS (Design Proposal Summary) and NEWO (Network Engineering documents) for execution if the technology teams.
• Work with the NOC (Network Operations Center) on all changes that cause impact to the network.
• Facilitate script reviews with the teams to review scheduled activities and to identify responsible parties and to understand impact to the network.
• Responsible for large scale VOIP rollouts at multiple sites with coordinated efforts of Telco, cabling contractors, network engineering and critical facilities engagement.
• Data Center remediation efforts including sun setting old hardware and technologies, Logical network changes and IP remediation tracking and assignments.

Confidential, Lake Forest, IL

Data Center Technical Manager

• Accomplished leader, capable of motivating a staff to its full potential and proven ability to communicate complex information clearly to individuals at all levels.
• Responsible for vendor management. Point person for communication between Wipro and Confidential .
• Presented status updates to steering committee on progress of project, challenges and risks
• Worked closely with senior program managers and Execution PM’s to ensure timely, smooth transition of move groups from our existing data center to the managed centers in Omaha and Norcross.
• Draft communications to identify stake holders for various applications including SAP and Phoenix.
• Work closely with Security and Risk departments to review the technical infrastructure and ensure the design is meeting Confidential ’s expectations.
• Work with EMC Design engineers on a SRDF data replication solution to meet the Confidential established RTO and RPO objectives.
• Work with the Business continuity team to create the correct documentation to match with the new recovery technology being implemented.
• Worked with Wipro Data Center Architects in understanding how the monthly charges were calculated for support, hardware and ongoing technology expansion needs.
• Understand in detail the agreement and work with the Program manager to ensure that Wipro is executing in a manner that is within the contract.
• Responsible for the planning and execution of an Exchange 2007 migration to a new server infrastructure in the new data center. Work with resource planning, scheduling and identifying all Exchange integrations with other Confidential critical systems.
• Ensure that Autosys jobs are adjusted or re-written to meet the needs of changing paths or server names as part of the Data Center migration.
• Coordinate weekly status updates to Confidential ’s ITLE (Information Technology Leadership Team) to keep them updated on the current status of the project and to involve them in any major project changes that may be needed as a result of changing business climate.
• Work with Confidential ’s DR team to establish an application dependency matrix in order to understand the complex integrations that exist between systems so that proper move groups could be established and moved with minimal impact to the data to day business.

IT Project Manager

• Responsible for the technical and process management of 6 desktop engineers as part of a desktop domain migration project.
• Vendor management of HP technical services and Black box for Network switching and router configurations
• Established the time needed to complete the migration by reviewing the process and through testing getting a time frame for completion.
• SME for desktop and Wintel trouble shooting and configuration. Main point of contact for all desktop issues in relation to the migration project
• Work with Infrastructure engineers to ensure switch ports, Vlans and wireless networks were configured to meet the needs of the migration.
• Work with Network Architects and Engineers to streamline the desktop change process for maximum efficiency.

Data Center Project Manager

• Responsible for the leadership and technical direction of Windows and UNIX engineers.
• Responsible for applying project management knowledge, skills, tools and techniques to project deliverables and processes.
• 140 Servers 800 users and 11 direct reports
• Reporting to the CIO, recruited to manage the IT Technical Services staff, contract consultants, Vendor relationships and all infrastructure and telephony operations for the ELCA.
• Established a Technical Services Center to manage all IT issues and end user problems.
• Worked with the business to identify reasonable SLA’s and communicate effectively to the organization new process and procedure in place to allow quick resolution to problems.
• Managed network infrastructure, telecommunication systems, mobile phone/data services, and on-demand application systems and supervised two staff members and Information Technology committees
• Responsible for building the IT staff to properly support the growing environment. Evaluation and creation of positions, review the use of consultants and consolidate where appropriate and groom the new team to be a lean and efficient department to support the business.
• Responsible for the installation, evaluation and efficient operation of all network based applications, LAN/WAN and Wireless infrastructure, network security, E-mail and telephony operations. This includes the selection, installation and support of the network applications through their lifecycle.
• Responsible for implementing business system plans, directing development, release, and maintenance of company business and process control systems and ensuring project costs and schedules are properly estimated and controlled.
• Oversee all technical services functions including data center management, vendor relationships, network engineering, helpdesk, and PBX management, disaster recovery planning and training.
• Responsible for strategic planning and alignment of IT projects with business unit goals.
• Responsible for all areas of staff development, including professional development, personal development, performance reviews and yearly goal setting.
• Responsible for all details in the creation and testing of the IT disaster recovery plan.
• Ensures department is well informed, always, of changes and news worthy events within the company. Effectively communicates relevant IT-related information to superiors. Handles difficult personnel situations directly, using appropriate discretion.
• Communicates effectively with internal users to identify needs and evaluate alternative business solutions and strategies and continually defines ways to increase internal customer satisfaction and deepen team relationships.

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