senior servicenow developer resume

• ServiceNow Developer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on ServiceNow Developer Resumes:

• Design, develop, and implement ServiceNow applications, including customizations, integrations, and workflow automation
• Develop custom applications and reports using ServiceNow scripting languages, such as JavaScript, HTML, and CSS
• Troubleshoot and debug ServiceNow applications and integrations
• Create and maintain technical documentation for ServiceNow applications
• Monitor and optimize ServiceNow performance
• Develop and maintain ServiceNow security policies and procedures
• Develop and maintain ServiceNow integrations with other systems
• Develop and maintain ServiceNow automation processes
• Develop and maintain ServiceNow customizations and custom objects
• Develop and maintain ServiceNow reports and dashboards
• Develop and maintain ServiceNow training materials and user guides
• Develop and maintain ServiceNow best practices and standards

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ServiceNow Developer Resume Example:

• Developed and implemented a custom ServiceNow application for a client, resulting in a 25% increase in efficiency and a 15% reduction in errors.
• Collaborated with cross-functional teams to troubleshoot and debug ServiceNow applications, resulting in a 30% reduction in downtime and improved user satisfaction scores.
• Created and maintained technical documentation for ServiceNow applications, ensuring compliance with industry standards and best practices.
• Developed and maintained ServiceNow integrations with other systems, resulting in a 20% increase in data accuracy and a 10% reduction in manual data entry.
• Developed and maintained ServiceNow automation processes, resulting in a 30% reduction in manual tasks and improved team productivity.
• Developed and maintained ServiceNow customizations and custom objects, resulting in a 15% increase in system flexibility and improved user satisfaction scores.
• Designed and developed a ServiceNow reporting dashboard, resulting in a 25% increase in data visibility and improved decision-making processes.
• Monitored and optimized ServiceNow performance, resulting in a 20% increase in system speed and improved user satisfaction scores.
• Developed and maintained ServiceNow security policies and procedures, ensuring compliance with industry standards and best practices.
• ServiceNow Application Development
• ServiceNow Integration
• ServiceNow Automation
• ServiceNow Customization
• ServiceNow Reporting and Dashboards
• ServiceNow Performance Optimization
• ServiceNow Security and Compliance
• Cross-functional Collaboration
• Troubleshooting and Debugging
• Technical Documentation
• Industry Standards and Best Practices
• Process Improvement
• Team Productivity
• User Satisfaction
• Data Accuracy and Visibility

Top Skills & Keywords for ServiceNow Developer Resumes:

Hard skills.

• ServiceNow Development
• ServiceNow Administration
• ServiceNow Scripting
• ServiceNow Workflow
• ServiceNow Reporting
• ServiceNow Security
• ServiceNow Catalog Management
• ServiceNow Service Portal
• ServiceNow Performance Analytics
• ServiceNow ITSM Implementation

Soft Skills

• Problem Solving and Critical Thinking
• Attention to Detail and Accuracy
• Collaboration and Teamwork
• Adaptability and Flexibility
• Time Management and Prioritization
• Communication and Interpersonal Skills
• Analytical and Logical Thinking
• Customer Service and Support
• Self-Motivation and Initiative
• Creativity and Innovation
• Active Listening and Feedback Incorporation
• Continuous Learning and Improvement

Resume Action Verbs for ServiceNow Developers:

• Troubleshot
• Implemented
• Streamlined
• Collaborated
• Architected

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Resume FAQs for ServiceNow Developers:

How long should i make my servicenow developer resume, what is the best way to format a servicenow developer resume, which keywords are important to highlight in a servicenow developer resume, how should i write my resume if i have no experience as a servicenow developer, compare your servicenow developer resume to a job description:.

• Identify opportunities to further tailor your resume to the ServiceNow Developer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for ServiceNow Developers:

Servicenow developer, cloud developer, cloud engineer, application developer, backend developer, full stack developer, software developer, software engineer.

Servicenow Developer Resume Samples

A ServiceNow Developer is responsible for the organization’s core system configuration. The job description entails gathering and documenting user and process requirements, developing technical requirements; and functional requirements . A well-drafted Servicenow Developer Resume indicates the following duties – developing workflow customization; supporting the service transformation teams, resolving problems, and integrating new applications; customizing Servicenow application and facilitating the rollout of new applications and modules; ensuring latest release is installed in the systems; participating in ongoing production support; and maintaining improvement of standards, policies and working methods.

Required skills for the post include – working knowledge in ServiceNow and in the following areas – Perl, Python, SQL, and AJAX; knowledge of database security procedures and protocols; the ability to present technical information to non-technical staff in a clear way; and excellent analytical skills. A degree in computer science and a few years of experience is commonly seen on resumes.

• Resume Samples
• Servicenow Developer

Servicenow Developer Resume

Summary : A Qualified IT Professional with 7 years of experience,including 4+ years of experience as a Service-Now suite developer and administrator. Experience in Configuring Applications using Service-Now tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.

Skills : JavaScript, Java, Linux/UNIX, PHP, Bmc Remedy Administration.

Description :

• Provided leadership and direction across the Configuration management, Integrations, incident management and Support issues.
• Designed and implemented below Service-Now Custom solutions: Downstream impact Assessment application for Applications and business Services to be used by the configuration management team and Critical response team.
• Proposed change functionality for better impact assessment by the Change approvers and Change governance board & historic report ability.
• Changed management, workflow customization to accommodate the various compliance requirements.
• Identified and implemented new processes to improve the reliability, repeatability, and efficiency of Configuration Management.
• Worked with Configuration management stakeholders to identify and implement business requirements.
• Responsible for Coordination with Command center and other stakeholders to continuously work on improving the processes and aligning to the best practices.

Sr. Servicenow Developer Resume

Summary : A competent professional with around 8+ years of IT experience including 5+ years of extensive experience in Service-Now working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management and CMDB. Good understanding and knowledge on all phases of the software development life-cycle (SDLC) and also familiar with methodologies like Waterfall, Agile/Scrum.

Skills : Management, Service Catalog, Problem Management.

• Worked on internal portal for accessing all the business services by using ServiceNow Content Management Application.
• Configured Mid Servers on local Windows servers for Servicenow Integrations and Discovery Application.
• Individually implemented Discovery Application for populating CMDB.
• Migrated the update sets to Production and handle Release Management activities.
• Customized the forms and lists of Incident and Problem Management tables.
• Customized the used Change Application to personalize menus and rules as per process requirements.
• Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow.

Jr. Servicenow Developer Resume

Headline : Over 3+ years of experience in IT Industry, experienced in designing, development and implementation of ITSM. Experience on various IT Services of Service-Now tool like Incident and Problem Management, Service Catalog Requests, Service-Now Administration, Configuration Management, Knowledge Management, Reporting, Asset Management, Integration with Web Services.

Skills : Configuration Management, Knowledge Management, Reporting.

• Used UI Macros to create pages as templates on the requirement.
• Worked on CMDB, SLM from the scratch.
• Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW.
• Configured SLA workflow for the advance SLA configuration.
• Used Glide Record to retrieve and update data on different business conditions.
• Developed ESS functionality and implemented appropriate workflow.
• Coordinated Service Catalog options, including two-step checkout, cart controls, variables.

Asst. Servicenow Developer Resume

Summary : IT Industry with 3 years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now) A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : IT Service Management Solutions, Asset Management.

• Developed of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at design solution.
• Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.
• Provided design, technical solutions for the user requirements at ClientName and made recommendations to improve their current processes.
• Wrote Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI Pages/Macros.
• Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations, LDAP etc.
• Designed many catalog items out of which few catalog items involves integration using SOAP Web services, Restful API.

Associate Servicenow Developer Resume

Objective : Software Development Life Cycle SDLC, quality management systems and project life cycle processes. 7 years of hands on experience in BMC Remedy platform as both Developer and Administrator. Configured Applications using BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

Skills : BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules Experience in Implementing ServiceNow Discovery and CMDB and integration.
• Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates.
• Responsible for preparing design level, program-level and user-level documentation.
• Built Reports, Gauges and Home Pages.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
• Worked with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script Performing quality assurance testing and user acceptance testing.
• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules.

Servicenow Developer/Technician Resume

Summary : Experience in Designing, Developing and Administering ITIL and ITSM tool which includes ServiceNow, Remedy and HPSM. Experience in various IT Services of ServiceNow tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Change, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services.

Skills : Administering ITIL, IT Services.

• Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.
• Managed system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for ServiceNow platform.
• Contributed to the architecture and technical aspects of the ServiceNow implementation and operation project, independently making project related decisions, provides project status reports to project sponsor.
• Designed the most complex user system interfaces and business application prototypes.
• Worked very closely with ITSM Process Architect, customer personnel, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow are in a controlled and predictive manner.
• Used Import Sets for data loading from external file or database to the ServiceNow.
• Performed day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.

Servicenow Developer II Resume

Objective : 4+ years of expertise in implementing end- to-end Service Catalog, Incident Management, Problem Management, Change Management, Service Level Agreements and monitoring Platform Performance. Experience working in different Service Now implementations handling multiple clients at the same time.

Skills : Problem Management, Change Management, Service Level .

• Integrated with Active Directory for SSO using SAML 2.0.
• Gathered requirements from users for attributes needed to develop Service Catalog items.
• Accountable for producing Technical Design Documents that includes application architecture details.
• Developed and managed application code, user interface, and third-party integration components.
• Developed necessary development documentation as needed e.g.technical design, developer notes, etc.
• Managed users, groups and roles Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Created Workflow activities and approvals.

Servicenow Developer I Resume

Summary : Over 8+ years of experience in design and development of web-based applications. Over 4+ years of experience as a Service-Now developer and administrator. Wide range of implementation experience with many global clients in the Service Now suite development including SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

Skills : SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

• Worked as a developer in design and develop the form for the business users as per their requirement in the finance department using service catalog and providing support in the customization of various record producers at Campbells.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
• Implemented new workflows that use a variety of activities to understand how records are generated from workflows.
• Performed migration activities Dev to QA, QA to Prod.
• Coordinated Service Catalog options, including two-step checkout, cart controls, and variables.
• Investigated performance issues, learn troubleshooting tools, and use system logs to find issues Coordinates installation of ServiceNow upgrades and/or service packs.
• Developed and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.

Lead Servicenow Developer Resume

Summary : A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Asset Management, Change Management.

• Responsible for on-going enhancement and maintenance of the ServiceNow platform.
• Performed the most complex and advanced applications programming techniques.
• Ensured the configuration and customization to ServiceNow - adhere to the goals/strategy determined by the SN Architect and SN Product Owner.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and Business processes.
• Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.
• Developed new configurations with SPRINT cycle.

Summary : IT Industry with 3+ years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now). A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Incident Management, Configuration & Asset Management, Change Management.

• Developed operational requirements documentation and train operational staff to maintain solution.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers.
• Responsible for maintaining and growing data held within Service Now such as our users, service catalog items.
• Performed ServiceNow portal development with CMS.
• Implemented Email notifications, inbound actions.
• Worked on the defects post upgrade and fixed the defects.

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Resume tips for ServiceNow Developers

By Andy Fury

The technology industry has a higher turnover rate than any other job sector in the world, and those working with ServiceNow are no different. Companies stand still, others invest in new stacks that appeal to ambitious professionals, and the temptation to brush up your resume and start looking elsewhere quickly turns into hitting “send” on a few tentative emails.

ServiceNow is a growing technology, offering fantastic opportunities to professionals looking to move on. If you want to stand a chance of landing your dream job or make the next significant step in your career, it’s worth making sure you have a few fundamentals in place first.

Here’s some of our top tips when putting together your resume for that great ServiceNow Developer role you’ve just seen.

This section should appear pretty high up on your resume, it’s headline-grabbing information that summarises you as a potential candidate. Essentially, it’s a list of what you’re technically proficient in, as well as how many years experience you have of each component. Although it’ll mostly contain jargon, don’t abbreviate anything—you don’t want to miss out on any automated searches.

Remember to keep this section brief. It just needs to be a list of the areas you’re proficient in and how many years you’ve spent working with them. Occasionally, a busy hiring manager will use this section to immediately rule you in or out of the interview stage, so matching your skillset to what they’re looking for is the sole purpose of this section. You may think you’ve included everything that an employer could possibly want, but it pays to have a look through the job description to be doubly safe. They might want a specific amount of experience with, say, API Integrations, which rules you in or out. Similarly, there may be something you’d completely forgotten about or thought was irrelevant, just because you don’t use it in your current role.

A job ad is your best friend during any application. You may not be able to gauge whether or not you’ll be a good fit culturally, but when you’re given a list of requirements by an employer it’s a basic mistake to omit something that could get you in front of a hiring manager. Make sure that any specific technical skills you possess that are mentioned on the ad, are also included on your resume.

A desirable trait for a ServiceNow Developer will be the ability to write clearly structured sentences explaining the business outcome of specific applications/modules you have built, as well as why and how they were implemented. While your immediate priority is showcasing your technical skills, be aware that written communication will be something an employer is looking for, and this is a great place to demonstrate this. Nobody’s looking for War and Peace, but an ability to clearly and concisely summarise your experience is a great way to show off this skillset.

Outline projects you’ve been involved with and look to show off things outside of the usual skillset for a Developer. For instance, if you’ve taken the lead on a project then it points towards desirable traits for a company who are keen on developing their staff and see long-term value in their hires. If you’ve led workshops, then that’s usually the sort of thing that a Project Manager or Analyst will do, but gives a hiring manager confidence that you could be put in front of a client face-to-face. It’s not a common trait within the tech community, so it’s incredibly desirable and will make your resume stand out.

It’s also essential to focus on the verticals you’ve been involved in, if you don’t wish to name the companies you’ve worked with. Was your previous ServiceNow role within HR? Then it needs to be in there; if the hiring company has specific requirements that it wants to achieve from its stack, then your experience really comes into play. It’ll really make you stand out, particularly if it’s outside of ITSM. More and more organizations are seeing the benefit ServiceNow has to the wider business, so if you’ve experience of implementing it beyond just ITSM, be detailed and talk about how you used it. Partners and enterprises are now looking for expertise beyond just ITSM; if you have ITOM, ITBM, SecOps, HR or GRC, make sure you talk about it!

Another often overlooked aspect here are the direct benefits that you brought to the business as a result. Look at the modules you have experience in and detail the projects you were part of. If you made something leaner or meaner, increased revenue, saved money or improved service levels, then you should always include the direct results. Someone who’s hiring a ServiceNow Developer will be doing it within the wider remit of how it impacts the company, so presenting yourself as someone with acumen for business outcomes is appealing.

This section is also useful to map your career progression. If you’ve moved around companies frequently, a recruiter may worry that you’re unlikely to stay in the long-term. If you can present a history that isn’t just bouncing around looking for a pay rise every couple of years, then they’ll look at you as someone with ambition to progress and look at ways they can support this.

Having a degree isn’t essential to landing the job—a resume packed full of experience and certifications will cover it—but most employers are looking at your education. They want to see that you’ve studied and can apply yourself to learning. After all, ServiceNow is a platform with constant new releases, so a resume without any study on it will jump out for all the wrong reasons. Include any IT-related qualifications; your education doesn’t need to be 100% aligned to your career but again, it’s desirable.

As for ServiceNow, be sure to include your certifications, and whether they’re current for the latest release. The platform is updated so frequently that there isn’t room for embellishment here, so keep it honest. If you’re going through the certification program, you’re showcasing a willingness to invest time in your professional development, so employers will be just as interested in the breadth of your qualifications as they will how up to date they are.

Our most recent Nelson Frank Salary Survey revealed that 63% of employers paid for their workforce’s certifications in full, so even if yours aren’t for the current release, being able to demonstrate a track record of your desire to gain them may end up with further investment in your future as part of your new job.

Check, check and check again

It may sound simple, but take your time before finally hitting send. Go through the entire document forensically for any spelling or grammar errors. They might not directly stop you from getting through to an interview, but it leaves a bad impression on whoever is sorting through resumes. Let’s be honest – being unable to spell where you got your degree won’t stop you getting a job, but it looks sloppy and will leave an interviewer with serious reservations about your attention to detail.

Finally, make sure everything is clear. Do your roles and experience make sense? Is it relevant to this specific role? Are the certs you’ve mentioned up to date, do they refer to the current release? If something’s unclear, an employer won’t call you for clarification, they’ll simply move you to the “no” pile.

It’s such a simple mistake, but the number of error-ridden resumes that land in hiring managers’ inboxes is one of their biggest bugbears on a day-to-day basis. Even if you’re unsure how your application will compare against your peers, leaving a good first impression will give you a great head start!

Still in doubt? Ask the experts

If you’re still unsure of what needs to go where, or how to best appeal to potential employers, why not seek out a recruiter? Sure, that might seem like obvious advice from us, but our consultants work closely with companies and know what they find desirable. They’ll be able to speak with you, find out your skills and experience, and present your resume in a way that is guaranteed to get it under employers’ noses.

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5 Resume Tips for ServiceNow Developers

Are you looking for a new job as a ServiceNow Developer? Within the technology sector, ServiceNow is a growing technology. ServiceNow development positions are a valuable opportunity for professionals to grow their careers. InSource has 5 resume tips to push you above the competition and score a job as a ServiceNow developer.  

5 Resume tips for ServiceNow Developers

People often are writing and rewriting their resume frequently to match the job they are applying to.  If you want to land your dream job as a ServiceNow developer, make sure you have the fundamentals from these 5 resume tips first.

ServiceNow Developers Resume tips:

Keep the “skills” portion of your resume near the top.  In general, keep this section brief and straight to the point. Explain how you implemented your skills in the next section, “experience”. Last, include your education.  Although a college degree is not always required, it is usually expected.  Don’t embellish in this section and keep it neat and accurate. 

2. Be aware of automated searches

Most resumes are analyzed at least once by an automated process that picks out keywords from your resume.  The keywords are used as a sorting tool and resumes that do not contain any of these words may be removed from the applicant pool before a human eye can read it. Although this does not seem fair, it is a way to manage the large number of resumes that high demand ServiceNow developer jobs receive. Usually, the words employers will sort for are specific skills that can be found in the position’s description or job ad. When writing the “skills” portion of your resume, don’t abbreviate these skills and think thoroughly about what skills you have and the number of years experience with them.

3. Don’t be afraid to brag

It may not be comfortable for you, but a resume is a place to show what you’ve accomplished! When writing about your experience, make sure to bring up projects you’ve worked on or specific accomplishments that show you have more to offer than just the required skill set, whether it be a personality trait or a soft skill like communication. Highlight how your work as a ServiceNow developer at previous positions has tangibly improved something for the employer like increased revenue or cutting response time or saving money.

4. Context is key

Make sure to explain how you implemented your skills in the vertical organization of a company.  More and more employers understand that IT has hands in every part of their organization.  They may see value if you’ve used your ServiceNow expertise in more contexts than just ITSM.  For example, if you have ITOM, ITBM experience, make sure to bring it up.

5. Include certifications

When writing your education section, remember to include your certifications. Most employers are interested in what you’ve done once you’ve graduated to improve your knowledge base and grow in your career. Include these certifications even if they are no longer current.  A track record of certifications shows that you have put effort into professional development, and this is a desirable trait for employers. 

Looking for a ServiceNow Development job? InSource can help. If you’re not confident about your resume layout or if the content will grab the attention of potential employers, consider seeking advice or resume tips from InSource.  InSource professionals work closely with companies that use ServiceNow and know exactly what they find desirable in a ServiceNow developer. InSource can speak with you to find out your skills, experience, and educations and present your resume to those who are looking to hire ServiceNow developers. Contact InSource today. 

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ServiceNow Developer CV example

You’re a ServiceNow expert and you’re ready to showcase your skills. But first, you need to land the job.

Being able to design, code and troubleshoot is pretty impressive to most people, but you need to grab the recruiter’s attention if you want to stand out from the competition.

To help you do this, we’ve put together some of our top tips, as well as a ServiceNow developer CV example below.

CV templates 

ServiceNow Developer CV example

Before you start writing your CV, take a look at the example ServiceNow Developer CV above to give yourself a good idea of the style and format that recruiters and hiring managers prefer to see.

Also, take note of the type of content that is included to impress recruiters, and how the most relevant information is made prominent, to ensure it gets noticed.

ServiceNow Developer CV layout and format

Think your CV is just about the content within it? Think again.

Your CV needs to look professional and be easy for recruiters to read, meaning the structure and format of your CV are just as important as the written content within it.

Facilitate ease of reading by using a simple structure which allows anybody to easily navigate your experience.

CV formatting tips

• Length: While there’s no ‘official’ CV length rule, the majority of recruiters agree that less is more. Aim for two pages of A4 or less. This is just enough room to showcase your suitability to the role, without overwhelming recruiters with irrelevant or excessive content.
• Readability : Help out time-strapped recruiters by formatting your CV for easy reading. Using lots of bullet points and lists will help them to skim through your info, while clearly formatted headings will allow them to navigate towards the content which is most useful to them.
• Design: When it comes to CV design, it’s best to keep things simple and sleek. While elaborate designs certainly command attention, it’s not always for the right reasons! Readability is key, so whatever you choose to do, make sure you prioritise readability above everything.
• Avoid photos: Logos, profile photos or other images aren’t necessary and rarely add any value – save the space for written content, instead!

Quick tip: Formatting your CV to look professional can be difficult and time-consuming when using Microsoft Word or Google Docs. If you want to create an attractive CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

CV structure

For easy reading, write your CV to the following CV structure:

• Contact details – Make it easy for recruiters to get in touch with you by listing your contact details at the top of your CV.
• Profile – A short and snappy summary of your experience and skills, showcasing what makes you a good fit for the position.
• Work experience / career history – Note down all your work history, with your current position first, then working backwards.
• Education – A short list of your academic background and professional/vocational qualifications.
• Interest and hobbies – This is an optional section, which you can use to highlight any relevant hobbies or interests.

Now I’ll tell you exactly what you should include in each CV section.

CV Contact Details

Kick-start your CV with your contact details, so recruiters can get in touch easily. Here’s what you should include:

• Mobile number
• Email address – Make sure it’s professional, with no silly nicknames.
• Location – Your town or city is sufficient, rather than a full address.
• LinkedIn profile or portfolio URL – Ensure they’ve been updated and are looking slick and professional.

Quick tip: Avoid listing your date of birth, marital status or other irrelevant details – they’re unnecessary at this stage.

ServiceNow Developer CV Profile

Recruiters read through countless applications every day.

If they don’t find what they’re looking for quickly, they’ll simply move onto the next one.

That’s what makes your CV profile (or personal statement , if you’re an entry-level/graduate candidate) so important.

This short and snappy summary sits at the top of your CV, and should give a high-level overview of why you’re a good match for the job.

This way, you can ensure that busy recruiters see your suitability from the outset, and so, feel your CV is worth their time.

Tips for creating an strong CV profile:

• Keep it concise: When it comes to CV profile length, less is more, as recruiters are often time-strapped. Aim for around of 3-5 persuasive lines.
• Tailor it: Before writing your CV, make sure to do some research. Figure out exactly what your desired employers are looking for and make sure that you are making those requirements prominent in your CV profile, and throughout.
• Don’t add an objective: Leave your career objectives or goals out of your profile. You only have limited space to work with, so they’re best suited to your cover letter .
• Avoid cliches: Cheesy clichès and generic phrases won’t impress recruiters, who read the same statements several times per day. Impress them with your skill-set, experience and accomplishments instead!

Example CV profile for ServiceNow Developer

What to include in your servicenow developer cv profile.

• Summary of experience: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
• Relevant skills: Highlight your skills which are most relevant to ServiceNow Developer jobs, to ensure that recruiters see your most in-demand skills as soon as they open your CV.
• Essential qualifications: If the jobs you are applying to require candidates to have certain qualifications, then you must add them in your profile to ensure they are seen by hiring managers.

Quick tip: Struggling to write a powerful profile? Choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.

As ServiceNow Developer jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.

It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.

Top skills for your ServiceNow Developer CV

Fault resolution – Identifying the root cause of the fault and implementing a fix which ensures the system continues to run optimally.

Application management – tracking, managing and analysing enterprise-wide applications within the ServiceNow portal.

Service mapping – gaining enterprise-wide visibility into the relationships between applications, IT components and cloud services.

Vulnerability management – identifying, prioritising and responding to software issues and misconfigurations that could be exploited by attackers, lead to inadvertent release of sensitive data or disrupt business operations.

Technology planning – align new technology with existing technology to build strategies for project delivery.

Quick tip: Our quick-and-easy CV Builder contains thousands of in-demand skills for every profession that can be added to your CV in seconds – saving you time and greatly improving your chances of landing job interviews.

Work experience/Career history

Next up is your work experience section, which is normally the longest part of your CV.

Start with your current (or most recent) job and work your way backwards through your experience.

Can’t fit all your roles? Allow more space for your recent career history and shorten down descriptions for your older roles.

Structuring your roles

Lengthy, unbroken chunks of text is a recruiters worst nightmare, but your work experience section can easily end up looking like that if you are not careful.

To avoid this, use my tried-and-tested 3-step structure, as illustrated below:

Start with a brief summary of your role as a whole, as well as the type of company you worked for.

Key responsibilities

Using easy-to-read bullet points, note down your day-to-day responsibilities in the role.

Make sure to showcase how you used your hard sector skills and knowledge.

Key achievements

Round up each role by listing 1-3 key achievements , accomplishments or results.

Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.

Example job for ServiceNow Developer CV

Recruited by the $500m, ASX listed oil company to design, develop, implement and configure both baseline and custom applications to enhance the platform.

Key Responsibilities

• Work alongside the product team and business leaders to analyse existing ways of working and create effective ways to improve processes and resolve problems.
• Act as the technical bridge between operations and technology teams, driving strong collaboration to understand problems prior to end-user story development.
• Customise ServiceNow configurations including custom scripts, workflows and oversees project activities to drive adherence to agreed timelines.
• Create ServiceNow reports, dashboards and homepages, utilising Performance Analytics to collate historical data and enhance trend reporting.

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

At the bottom of your CV is your full education section. You can list your formal academic qualifications, such as:

• GCSE’s

As well as any specific ServiceNow Developer qualifications that are essential to the jobs you are applying for. Note down the name of the qualification, the organisation at which you studied, and the date of completion.

Interests and hobbies

The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.

However, if you have an interesting hobby , or an interest that could make you seem more suitable for the role, then certainly think about adding.

Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as a ServiceNow Developer, or transferable workplace skills.

There is never any need to tell employers that you like to watch TV and eat out.

Writing your ServiceNow Developer CV

Creating a strong ServiceNow Developer CV requires a blend of punchy content, considered structure and format, and heavy tailoring.

By creating a punchy profile and core skills list, you’ll be able to hook recruiter’s attention and ensure your CV gets read.

Remember that research and relevance is the key to a good CV, so research your target roles before you start writing and pack your CV with relevant skills.

Best of luck with your next application!

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Servicenow Administrator Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the servicenow administrator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can provide benefit while reducing risk
• Provide configuration update support and functionality checking within the development cycle of ServiceNow
• Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
• Work with development team to migrate updates into the production environment
• Developing, testing, deploying and updating workflows and approval flows and rules
• Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities
• Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
• Works directly with IT Management to align ServiceNow with IT organization strategy
• Establish and follow governance to allow for cohesive development from multiple organizations and teams
• Works closely with application administrator to understand impact of work
• Provides training and may lead the work of others
• Configuration/Customization of the ServiceNow system including workflows
• Serves as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME)
• Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow
• Perform system and application configuration and management. Provide level 2 customer support of tickets assigned to the ServiceNow team
• Provides analysis of problems while working toward solutions to technical issues
• Complete development, configuration and workflow administration to support business processes in the platform
• Actively manages the life-cycle of the platform
• Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test
• Use SCRUM/Agile development methodologies
• Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support
• Self-starter with excellent attention to detail, ability to multitask, and effective time management skills
• Demonstrable professional and proactive approach, with the ability to challenge and question appropriately
• Methodical with excellent attention to detail, and ability to produce accurate results whilst working to tight deadlines
• Effective and strong team player, with demonstrable experience of building productive working relationships in a ‘virtual’ environment
• A good understanding of “Quality” as it relates to customer satisfaction
• Self-motivated individual who can work with limited direction, while keeping key constituents apprised of project status, and ability to grasp concepts quickly
• Strong presentation skills with the ability to create documentation including policy and presentations
• Ability to produce high quality technical documentation and analysis
• Excellent customer service skills with ability to be tactful and diplomatic
• Ability to work flexible hours and be available 24x7x365

15 Servicenow Administrator resume templates

Read our complete resume writing guides

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• Training and supporting users, providing generic and TCF-related documentation
• Performing the Business Analysis role for enhancements, including new ServiceNow modules
• Two-year college degree with technical emphasis or equivalent work experience
• 3-5 years’ experience in an enterprise IT environment as a ServiceNow System Administrator, performing the responsibilities detailed above
• 2+ years’ experience performing the Business Analyst functions described above
• Excellent verbal and written communication skills; ability to raise awareness and issues to IT leadership
• Self-starter and self-motivated to learn independently
• Analytical skills; ability to develop, implement, measure and improve repeatable IT processes
• ITIL Foundations Certification
• Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITFM and other ServiceNow applications
• Monitor and administer ServiceNow Discovery processes in support of software asset management and configuration management
• Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers
• Provide end-user technical support to resolve issues, answer questions and provide additional training as needed
• Monitor external system integrations and perform manual exports and imports as needed to support integrations
• Perform application development and maintenance, including development of new features and enhancements to existing applications through platform configuration and customization
• Develop new data imports and transforms
• Develop custom reports for end-users that require assistance with report creation
• Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications
• Minimum of one year of practical job experience as a ServiceNow administrator
• Experience configuring and monitoring ServiceNow Discovery, including development of custom probes and sensors
• Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)
• Advanced ServiceNow skills such as workflow development and custom application development is nice to have
• Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer
• A background in IT Operations with at least three years of experience as a Windows or Linux systems administrator or network administrator
• Functional knowledge of ITSM processes and best practices
• Experience with other ITSM solutions such as Remedy and LANDesk
• ITIL v3 Foundation certification or beyond
• Experience administering Okta and ActiveDirectory for user administration and authentication
• Familiar with web services integrations using SOAP and REST
• Must have at least 2 years previous experience of working in a business analysis / UAT role to understand the process and language
• He / She must have a general administration experience with proven ability to effectively prioritise workload in line with business requirements
• Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking
• Effective and strong team player, with demonstrable experience of building productive working relationships in a ‘virtual’ environment
• Ability to proactively source information in order to deliver and meet expectations and work with appropriate minimal supervision
• Working to defined targets and evidence of meeting or exceeding these
• Computer literacy – experienced user of MS Office (Excel, Outlook, Word, Project and Powerpoint)
• Ability to work in fast-paced global environment
• Flexible approach with the ability to deal with interruptions and adapt to changing priorities as they arise
• Visible demonstration of the high standards expected and behaviours consistent with the Amec Foster Wheeler values
• Previous experience of working with Case Management Systems and knowledge of ServiceNow a particular advantage

Servicenow Administrator / Developer Resume Examples & Samples

• Receives specifications from the IT department and delivers a product/release that meets the needs presented
• Creates Requirements Definitions, and Technical Specifications Documentation
• Load, manipulate and maintain data between ServiceNow and other systems
• Researches and Deploys new releases and/or enhancements into the ServiceNow live environment
• Developing test plans and deployment for ServiceNow version upgrades
• Performs System and integration testing with sample/live data with Support Services team
• Maintains and support ServiceNow operational functions
• 4+ years of experience as a System Administrator of a service management application, preferably ServiceNow
• 4-8 years of experience in IT Service Delivery
• 4+ years of experience in ServiceNow scripting
• 4+ years creating complicated workflows for service delivery
• Experience with integrating to other systems
• 4+ years of experience using JavaScript or HTML, good knowledge of web design
• General understanding of Networking
• Previous experience with relational databases such as MySQL a plus
• Previous experience with ServiceNow Automation a plus
• Ability to clearly and effectively express ideas and messages via speech or writing
• Ability to effectively absorb information from various sources, then analyze and examine data in detail, and draw appropriate conclusions
• Bachelor degree in Computer Science is required

Servicenow Administrator & Developer Resume Examples & Samples

• Implement and enhance ServiceNow platform and modules per business requirements
• Provide day to day operational support and maintenance including planned maintenance outages
• Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements
• Conduct unit testing and install new modules, releases and version upgrades
• Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
• Act as a Tier-2/3 support for system 7x24x365
• Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices
• ServiceNow Administration / Application Developer certification
• Experience with CMBD, Discovery and Asset Management
• SQL experience for Data Mining and Data Analysis
• Experience working in a regulated environment
• Experience in a global company dealing with multiple locations
• Perform day to day administration of the ServiceNow system, including making approved changes to process and work flows. Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
• Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow
• Communicate ServiceNow process, operations and capability information to all levels of management and other applicable resources
• Work with business users to identify and refine business requirements and workflows
• Coordinate integration with on and off site systems utilizing resources from other technical teams
• Monitor health, usage and overall compliance of ServiceNow and its applications – working closely with the IT Compliance team to ensure audit requirements are met accurately and timely
• Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions
• 21+ years of age
• Associates degree in MIS or similar technical program or equivalent experience
• 3+ years’ experience as a ServiceNow Administrator or application owner, configuring core Service Now modules including Service Catalog, Incident/Problem, Asset Management, Reporting, and Configuration
• Experience working in a highly regulated environment (MICS, PCI, SOX)
• Training and experience with ITSM (IT Service Management) practices
• Excellent analytical, problem-solving, and mathematical skills
• Logical and efficient with a keen attention to detail
• Flexibly to adapt to a changing environment while under pressure
• Experience with web based development languages integration
• Demonstrated understanding of ITIL processes, operations and procedures
• Familiarity with project management methodologies
• Advanced Scripting/Reporting and other classes are highly recommended eg: HTML, XML, Web Services, JavaScript
• Technical Certifications, strongly preferred
• Monitor health, usage and data within ServiceNow environment
• Responsible for a variety of tasks including operational support and maintenance
• Load, manipulate and maintain data within and between ServiceNow and other systems
• Responsible for setup of integrations and activation of plugins
• Responsible for on call 24 hours a day for problem determination and resolution
• Schedule and maintain the cloning and patching for the platform
• Prepare and deploy releases into the ServiceNow environments using update set tracker and change management process
• Develop and maintain knowledge base articles
• Create team metrics, homepages and assist with creation of ServiceNow reports
• Responsible to use analytical skills in order to investigate and find solutions to problems and improve processes
• Communicate and collaborate with team members, all stakeholders and end users
• Articulate technical concepts using easily understandable business language
• Complete development assignments to assist team with backlog
• Excel 1-2 Years
• Information Technology 6-8 Years
• ITIL 1-2 Years
• Java 1-2 Years
• JavaScript 1-2 Years
• LDAP 1-2 Years
• ServiceNow 2-4 Years
• ServiceNow Certified System Administrator 1-2 Years
• System Administrator 2-4 Years
• Bachelor’s degree in Information Technology or related field
• 6-8 years of experience in Information Technology
• Must be ServiceNow Certified System Administrator and have 2+ years of experience as ServiceNow System Administrator
• Ability to take up challenges, adapt to the business needs, and stay focused on delivering results is essential to the success of this role
• Must have a strong desire to proactively and consistently improve the platform
• Must have a strong desire to help and serve others in this role
• Knowledge of networking, Midserver, LDAP/AD, SCCM
• Use general office application tools (e.g. Power Point, Excel, Word, and Visio)
• Experience with ServiceNow Portal configuration, configuration of Service Catalog forms and workflows
• 1-2 years of experience using JavaScript or HTML, good knowledge of web design
• ITIL Foundations Certified
• Can manage multiple competing tasks/projects at the same time and work in a fast paced environment
• Ability to prioritize tasks and work independently as well as on a team
• Knowledge Management
• Events and Notifications Management
• Self Service Portal
• Service Level Management
• Service Catalog and Service Request Management

Senior Servicenow Administrator Resume Examples & Samples

• Perform day to day administration of the ServiceNow tool, including making approved changes to process and work flows
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming
• Communicate ServiceNow process, operations and capability information to all levels of management effectively
• Review Stories, ensure requirements are clearly understood and aligned to program guiding principles and provide guidance to Junior developers on best direction for configuration
• Perform installation and testing of vendor-provided updates and new releases
• Lead technical analysis of additional module implementations within ServiceNow, including requirements gathering, process modeling and gap analysis and mitigation
• Support the design of ServiceNow integrations and work with business partners and technical teams for implementation
• Minimum 3+ years of direct experience as a ServiceNow Admin or application owner, configuring core ServiceNow modules including service Catalog, Asset, and Configuration
• Experience with processes involving problem identification, recovery, escalation and resolution
• Able to function well in a fast-paced and adaptive environment
• ITIL V3 Foundation Certification (Preferred, but not required)
• Creates and modifies policies, templates and other business-related information in complex applications
• Analyzes and tests proposed changes to business-related application information
• Resolves data issues causing problems within applications
• Troubleshoots, researches, and analyzes application related issues and questions
• Assists in identifying requirements for testing, may develop test plans and scripts, assists in coordinating testing, and documents test results
• May determine appropriate actions in emergency situations to ensure data is secure and available for use as soon as possible
• Performs post-deployment validation for complex applications
• Consults with business unit to identify, analyze, refine and document business requirements
• Consults with vendors on technical aspects of assigned applications
• Minimum of B.S. in Computer Science, MIS or related degree and three (3) years of related experience or combination of education, training and experience
• Creates and modifies forms, business rules and other business-related information in the ServiceNow platform
• Analyzes and tests proposed changes to business-related application information in ServiceNow
• Resolves data issues causing problems within the platform
• Monitors and maintains health, usage and data within ServiceNow environment
• Load, manipulate and maintain data within/between Service-now and other systems
• Responsible for setup of integrations, activation and maintenance of plugins
• Prepares and deploys releases into the ServiceNow environments using update set tracker and change management process
• Develops and maintains knowledge base articles
• Communicates and collaborates with team members, all stakeholders and end users
• Articulates technical concepts using easily understandable business language
• Completes development assignments
• 6+ years of experience in Information Technology
• Must be a ServiceNow Certified System Administrator
• 2+ years of experience as ServiceNow System Administrator
• Must be available to complete weekend releases to production and participate in an on call rotation
• Experience working with networking, Midserver, LDAP/AD, SCCM, ITIL, CMDB
• Experience working with general office application tools (e.g. Power Point, Excel, Word, and Visio)
• Visa sponsorship is not provided for this role
• The candidate must have a strong desire to proactively and consistently improve the platform
• The candidate must have a strong desire to help and serve others in this role
• Lead the development and support of ServiceNow; provide coaching, guidance, training, and support to IT and business stakeholders, including the Software Configuration Analysts
• Leads the research, analysis, and development of new applications and new modules in our IT Service Management enterprise environment
• Design, develop, and maintain complex ServiceNow workflows
• Monitor health, usage, and overall compliance of ServiceNow and its applications; coordinates application and platform upgrades
• Analyzes existing tools and evaluates viability of solution to technological needs; provides recommendations to management
• Identify, configure, troubleshoot, test, and resolve issues
• Create user-training material and conduct classroom-style and 1x1 training sessions for our stakeholders
• Complete work in a timely and accurate manner while providing exceptional customer service
• Ability to lead people, develop processes, and expand tools to enhance IT Service Management environment
• Ability to lead fast-paced, cross-functional, global teams throughout IT and the business
• Effective time-management and prioritization skills
• Excellent communication
• A positive can-do attitude and willingness to lead, teach, and learn
• Bachelor of Science degree in Computer Science or comparable experience
• 3-5+ years ServiceNow development (Fuji release or later) in an enterprise environment
• Experience leading the implementation of new functionality in ServiceNow, specifically with Incident, Problem, and Change Management
• Expert knowledge with ServiceNow Asset Management and Procurement modules
• Must be technically proficient and able to design and build applications that meet business goals and objectives
• Expert understanding of ITIL v3 methodologies
• Provide Level 2 support on ServiceNow platform for our employees
• Ability to dissect incidents as they relate to the ServiceNow platform to quickly triage
• Monitor health, usage and overall compliance of the application
• Leverage your experience with the platform to devise solutions to address incidents and challenges
• Collaborate with team members to look for ways to continuously improve our enterprise platform related processes (i.e. Incident Management, Problem Management, Change Management, etc.)
• Ensure and maintain the integrity of the CMDB data
• Collaborate and partner with other areas of IT to fulfill business/customer/partner needs & requests
• Maintain current knowledge of relevant ITSM practices and technologies
• Participate in continuous process improvement in all areas of ITSM
• Three (3) years of experience with ServiceNow Discovery
• ServiceNow Administration certification a plus
• ServiceNow Developer certification a plus
• Three (3) years of experience with ITIL oriented processes
• Two (2) year experience with Agile Development environment, CMS, Jelly, and Angular
• Thorough understanding and knowledge of ITIL and EKMS concepts, tools, and technology; enterprise experience
• Ability to recognize potential and actual issues, needs and opportunities for improvement in the implementation of ITSM technologies and service management practices
• Thorough understanding of IT Service Lifecycle
• Strong relationship management skills with an ability to work with a diverse audience at different levels within Safeway and across different suppliers
• Effective supplier management, stakeholder management and internal customer relationship management
• Strong understanding of business needs in a multi-sourced environment

Servicenow Administrator Lead Resume Examples & Samples

• Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
• Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
• Participate in Configuration Management and Platform Administration meetings where appropriate
• Indirectly lead a team of ServiceNow Administrators
• Five (5) years of experience with ServiceNow Discovery
• Service Mapping experience is a plus
• Five (5) years working on a team as part of a large IT organization
• Three (3) years of experience with Configuration Management
• ITIL v3 certification a plus
• Three (3) years of experience in a lead role directing other administrators
• Agile certification highly desired
• Scaled Agile Framework certification highly preferred
• Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
• Experience working with LDAP, Active Directory, and SUDO a plus
• Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
• Proficient with Microsoft Office tools; Excel, PowerPoint, Word
• Able to function effectively in a fast-paced environment
• General support, administration and maintenance of ServiceNow platform and associated applications
• Work closely with ServiceNow functional team members to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
• Work closely with ServiceNow functional team members to configure and improve core application capabilities
• Monitor health, usage and overall compliance of ServiceNow and its applications
• Develop systems integration and process automation
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS and advanced integrations)
• Design, create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Configure and manage Discovery and Orchestration
• Coordinate application and platform upgrades
• Share technical best practices to the immediate and extended teams for consistent coding practices
• Facilitates the resolution of high severity IT problem events to minimize customer impact. Responsibilities include participating in rotating on-call support process
• Performs analysis of incident and problem events to identify trends and service improvement opportunities. Develops recommendations based upon analysis and drives organizational efforts to implement
• Facilitates problem post mortem exercises to identify causal factors and root causes. Works with internal IT users to develop and implement corrective actions
• Experience with ServiceNow
• Solid working knowledge of MS Office Word, EXCEL and PowerPoint
• Knowledge of Express Scripts client account structure, pharmaceutical benefit plan design, business applications, and Client Website support
• Strong analytical, written communication and oral presentation skills
• Very detail oriented with a strong ability to organize, manage, and track projects

Servicenow Administrator, Computing Services Resume Examples & Samples

• Bachelor’s degree or equivalent in education and experience
• At least 1 year hands-on experience with ServiceNow administration and configuration required
• At least 4 years of experience in IT Service Delivery and experience in higher education is preferred
• Ability to take up challenges, adapt to the business needs, and stay focused on delivering results
• Familiarity with process analysis and design and IT project management
• Comfortable dealing with ambiguous assignments and have the ability to organize concepts into actionable plans
• Ability to function in a team environment, providing constructive feedback
• Highly resourceful team-player, with the ability to also be deeply effective independently
• Good oral and written communication skills with technical and non-technical staff including translation of business requirements and development of technical documentation

Senior Servicenow Administrator / Developer Resume Examples & Samples

• Serves as a developer and technical subject matter expert for the Lennar ServiceNow system
• Develops / implements new configurations and customizations for ServiceNow
• ServiceNow development experience
• C# or Java development experience
• JavaScript development experience
• Runs reports and configures service level agreements (SLAs) out of ServiceNow
• Analyzes user requirements in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Is responsible for the continuous review of new ServiceNow modules, as well as other commercially available software to ensure the ServiceNow platform and tools remain current
• Is responsible for the creation and documentation of development, unit test cases and build plans
• Ideal candidate will have successfully been involved in a ServiceNow implementation including all relevant modules
• Has attended ServiceNow Advanced System Administration and Orchestration courses
• An understanding of Agile development and delivery
• Understanding and representing your customer’s needs as part of providing IT services that meet or exceed those business needs
• Providing ServiceNow administration and development support to service owners with a view to continuously improving service quality
• Administering, configuring and developing capabilities to implement improvements and enhancements on the ServiceNow platform that aligns with IT service management policy, process and procedures
• Gathering requirements from service owners for new functionality, reports & automation
• Understanding IT and business requirements and to create, test and deploy business rules and scripts that reflect these requirements
• Configuring and administering the ServiceNow platform user interface, screen elements, mobile interfaces, plugins and branding
• Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB
• Managing and administering ServiceNow users, groups, and all the various roles
• Developing, building, testing, deploying and updating items within the Service Catalog
• Creating and maintaining service level agreements with related targets and offerings
• Configuring and maintaining application security across all modules and interfaces
• Developing, building, testing, deploying and updating alerts and notifications using e-mail and other messaging capabilities within the platform
• Ongoing maintenance that includes managing ServiceNow update sets, monitoring and actioning where necessary from the upgrade histories and status information
• Ensuring Informatica is getting the best performance from the system and troubleshooting and escalating system issues when they arise
• Setting up and managing the use of social IT functionality within the platform
• Acting as a subject matter expert of the ServiceNow platform and the various integrations into and out of the platform to other data sources and applications
• Managing the work performed on ServiceNow (e.g. enhancement & bug requests) and looking for opportunities to automate IT and business processes on the platform
• Administering the population of information and articles within the knowledge base
• Performing daily operational management and administration activities as needed
• Producing reports and dashboards based on defined measures, metrics and key performance indicators
• Recommending any improvements regarding the platform, processes or reporting
• Managing and updating the administration and configuration documentation of platform
• Creating and maintaining technical procedures and “How-To” documentation
• Ensuring Informatica policies are reflected in the way the platform is administered
• Working closely with IT service owners and delivery leads to ensure the smooth delivery of IT solutions
• Ensuring that IT services meet and at times exceed customer expectations
• Ensuring consistent delivery of quality solutions that meet operational deadlines
• Demonstrating accountability and see him or herself as responsible for IT meeting customer expectations
• Industry recognized engineering, computer science or IT Bachelor level degree
• Has 3-5 years of ServiceNow administration experience in a global environment
• Has 2-3 years developing JavaScript programs
• Has solid knowledge of IT support processes in general
• Speaks good English
• Certified on ServiceNow or has attended the ServiceNow system administration course
• Experience of C++ or any other programming language knowledge
• Experience of improving process is a major plus
• Possesses good documentation skills
• Is a self-starter who is adept at translating concepts into solutions
• Is able to work independently
• Has strong MS Excel skills
• Needs to have worked in large multi-national environments that span the globe
• Troubleshooting and maintaining existing configuration
• Developing Functional and technical designs for a ServiceNow Solution
• Developing custom workflows within ServiceNow as needed
• Assist with the implementation of ServiceNow Discovery
• Assist with training from a technical stance as needed
• ServiceNow Design and Development (ServiceNow) – 1 – 3 years
• ServiceNow Discovery Experience – 1-3 years
• ITIL Tool Design and Development – 3 – 5+ years
• ) Implementation of ServiceNow
• ) Integration of ServiceNow
• )SOAP Messaging
• Bachelor’s Degree and 6 or more years of experience in the Technology area
• High School Diploma or Equivalent and 8 or more years of experience in the Technology area AND
• 6 or more years consulting experience in service improvement or performance management
• 6 years of experience in outsourcing of IT services
• 2- years of experience directly with administration in ServiceNow
• ServiceNow Administrator Certified
• Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases. Understanding of database query language (specifically SQL)
• Experience in development and support within JavaScript frameworks (i.e. AngularJS)
• Demonstrate a strong understanding of one or more of the following ServiceNow technologies/modules: Project/Portfolio Suite, Incident and Change Management, Discovery & Asset Management, and Service Portal
• Experience with Apache Jelly or similar technologies (i.e. JSP)
• Experience with PowerShell
• ITIL Foundation Certified
• Able to communicate complex technical concepts in great detail, clearly, to other technical people and non-technical people
• 3 to 5 years of experience in Client Facing Communications
• Design, develop, test, document, and deploy high quality business solutions with the ServiceNow platform based on industry best practices as well as business needs
• Knowledge of or experience with one or more of the following modules is required: Incident Management, Problem Management, Request Management, Change Management, Asset Management, Release Management, IT Cost Management
• Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions
• Interface with business analysts and technical staff and be holistically responsible for delivering complete, stable, and reliable work products
• Be open and willing to support other applications, technologies, and ways of thinking
• Bring or obtain knowledge of the ServiceNow database / data model, as well as detailed knowledge of
• Prior experience in Service-Now as a System Administrator or similar responsibility, at least 2-3+ years in IT related field
• Bachelor's Degree required; ServiceNow System Administrator Certification a plus
• Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization
• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Skype, face-to-face)

IT Servicenow Administrator / Developer Resume Examples & Samples

• Perform day to day administration of the ServiceNow system, including making approved changes to process and work flows
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
• Work directly with end users to resolve support issues within ServiceNow
• Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities
• Create ServiceNow reports and dashboards
• Monitor usage and overall compliance of ServiceNow and its applications, working closely with the IT Compliance team to ensure audit requirements are met accurately and timely
• Support the design of ServiceNow integrations and work with Service Now, business partners and technical teams for implementation
• Perform additional duties as requested
• Minimum 3+ years of ServiceNow development, configuration and administration experience in an enterprise environment required
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc required
• Strong Knowledge of the ITSM/ ITIL Framework required
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features required
• Associate’s/Bachelor’s Degree preferred
• Flexibility required in schedule and ability and willingness to provide after-hours support when necessary
• Maintain a high level of teamwork and communication across various IT and business groups
• Drive business solutions from inception through solution implementation
• Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
• Identify and invent novel solutions to challenging technical problems and provide requested enhancements to existing ServiceNow applications
• Translate functional specifications into logical, component-based technical designs
• Develop and deliver customized portal web pages in ServiceNow
• Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc
• 3rd party software integrations with ServiceNow
• Facilitate and support the rollout of new application and enhancements in ServiceNow
• Configure ServiceNow Discovery and Orchestration
• Advise functional and admin teams on design, development and overall ServiceNow best practices
• Minimum 4+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience
• Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
• Integration (interfacing) of enterprise software systems with ServiceNow
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc
• Experience working in and managing multiple update sets and coordinating their promotion
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
• Must have experience in multiple ServiceNow implementations and have developed custom applications
• Must be adaptable to work in a varied, fast paced exciting, ever changing environment
• Experience implementing systems using the Agile/Scrum methodology
• Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
• ServiceNow Developer or Implementation certifications
• ServiceNow System Administrator Certification preferred
• ServiceNow Implementation Specialist Certification preferred
• Maintenance and continuous improvement of the processes, policies, working methods and tools
• Monitors health, usage and data within ServiceNow environment
• Development of, but not limited to, the following modules
• Bachelor's degree in technical discipline or related field, or an equivalent combination of education and experience as required for the specific job level
• 5+ years working in the ServiceNow platform in an Admin/Developer Capacity
• Certified Application Developer (ServiceNow) & Certified System Admin (ServiceNow) certification or CIS/MIS Desired
• ITIL Foundations Certified. Expertise in ITIL processes - Incident, Problem, Change, Knowledge
• Proven ability to create workflow activities and approvals
• Ability to establish and maintain effective working relationships with employees and vendors
• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML etc.)
• Strong experience with automation technologies and methodologies as well as integrations into ServiceNow
• Configuring ServiceNow Asset, Incident, Problem, Change and Knowledge management modules based on business and IT requirements
• Performing ServiceNow administration responsibilities, including (but not limited to) platform upgrades, deployment of ServiceNow applications, maintenance and troubleshooting of the ServiceNow platform
• Performing application user interface and supporting workflow configuration
• Provide Service Now reports to management(hardware, software, compliance
• Enter and track IT assets in Service now using manual or automated processes
• Create, track , modify CI records to include CI details and attributes
• Maintain relationships between business services and the IT infrastructure
• Ensure smooth and top-quality delivery of projects in collaboration with project manager and the project team
• Ensures project scope and objectives are accomplished within the prescribed time frame and funding parameters
• Insight on functional and non-functional requirements related to technical delivery of the project
• Troubleshoot and resolve hardware and software problems
• Proven success in on development projects at an enterprise level
• Knowledge and understanding of software architecture principles as applies to solutions and application architectures, specifically for portals, web sites and systems integration projects
• AJAX, Javascript preferred
• XML, XSLT preferred
• Integration (interfacing) of enterprise software systems preferred
• Develop, configure and improve core and custom applications
• Develop systems integrations and process automation
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Configuring and managing Orchestration
• Load, manipulate and maintain data between Service-now and other systems
• Flexibility to work with a variety of personalities and styles
• 5-7 years' IT Operations experience or related experience
• 3-5 years' experience ServiceNow administration in an enterprise environment
• Must be technically savvy and able to design and build applications that meet business goals and objectives
• Proven experience implementing and customizing a web architected, n-tiered enterprise application
• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST.)
• Experience with JavaScript, XML, HTML
• Integration (interfacing) of enterprise software systems
• Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
• At least 3 years hands-on experience with ServiceNow administration
• You have two years of development experience, particularly with JavaScript, and working in a multi-developer environment
• You are excited for new challenges and can adapt to the business needs but not lose focus on delivering results
• Familiarity with project management, process analysis and design in an IT Service Management environment
• You understand that assignments can be ambiguous but can craft them into actionable plans
• You are deeply effective independently but also thrive with the team
• You effectively communicate your ideas and concerns both in person and in writing, providing the correct level of technical detail based on the audience
• Receives specifications from the IT department and delivers a product/release that meets the needs presented. Creates Requirements Definitions, and Technical Specifications Documentation
• Build service request process and forms from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
• Implements, documents and maintains the Service-Now platform. Maintains in-depth knowledge of IS service offerings and business needs to ensure recommended solutions are prescribed with the intention of increasing the efficiency and effectiveness of those service offerings
• Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases providing advice for interfacing monitoring services with ServiceNow
• Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to Service-now. Ensures all assigned project tasks required for the implementation of Service-now are completed on schedule
• Logs technical support incidents, problems and requests into Service-Now. Monitors incidents assigned to the Administrator. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements
• Escalates performance issues, unresolvable incidents and service interruptions to Service-now technical support. Creates and updates incident records in Service-now’s tracking system
• Install, maintain, configure/reconfigure, and support hosted ServiceNow instances, production and non-production
• Analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Assist in conceptualizing, designing, and maturing ITIL v3 processes
• Assist in conceptualizing, designing, and maturing of enterprise CMDB
• Supports adherence to relevant SOX, PCI, ITIL, corporate security or other applicable compliance standards
• Train users in operation of the system
• Must have 5+ years of hands-on experience implementing ServiceNow. ITIL Service Operations or Release, Control and Validation certification
• 5 years' experience in IT Infrastructure Library (ITIL) and IT Service Management (ITSM)
• 5+ years of experience using Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3])
• Working knowledge of Service Desk, Change Management, Asset Management, Incident Management, CMDB and Discovery Project Management experience
• Relational database expertise such as Oracle, MS Sql Server, etc. preferred
• Service Oriented architecture and web services integration (SOAP, WSDL, REST) preferred
• Agile / SCRUM experience, preferably acting in capacity as a SCRUM master
• Knowledge of LDAP/Active Directory, and relevant IT architecture experience
• Bachelors and five (5) years or more experience [4+ years of experience may be used in lieu of degree] as an ITSM software admin
• Must have 1+ years of ServiceNow development, configuration and administration experience
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management required
• Possesses knowledge of data mining and report generation
• Possesses a basic understanding of the IIS Web Server and .Net application
• Demonstrates the ability to translate technical information into terminology understood at all levels of users, both verbally and in writing
• Is a self-starter, is enthusiastic, and is flexible with changing priorities
• Works well in a team, and is able to divide duty assignments with team members as needed

Senior Servicenow Administrator & Developer Resume Examples & Samples

• Designing, creating and implementing workflows, scripts, packages and functions
• Provide 24 x 7 on call support as part of a scheduled rotation with other team members
• Provide day-to-day support of the ServiceNow platform including: scripting, configuration, integrations and administration
• Comply with systems development standards, procedures, guidelines, priorities, and schedules
• Develop and/or coordinate the installation of upgrades and/or service packs, testing of such upgrades and general maintenance
• Lead and assist with all technical aspects of solution delivery including
• Good communication and interpersonal skills that enable working relationships to be developed at all levels
• Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same
• Experience in continual service improvement process, planning, and reporting requirements
• Experience in managing situations and stakeholders
• Excellent thought leader and motivator with the ability to achieve results
• Attention to details and effective time management skills
• Ability to handle concurrent tasks with appropriate priority and autonomy
• Strong customer service and excellent verbal/written communication
• At least 6 years (extensive) of experience in IT operations or ITSM with progressive increase in responsibilities
• Demonstrated experience in successful delivery of ITSM methodologies and Service Management platform technologies
• Knowledge of SDLC, Agile, & SCRUM
• 2+ years of ServiceNow experience in large, complex IT organizations
• 3+ yrs. work experience in a technical role, preferably in a client service market
• 2+ years’ experience in administration and development of ServiceNow in enterprise environments sys admin certification preferred
• Advanced competency in ServiceNow scripting (JavaScript, Powershell, Glide, Perl, KSH)
• Well-versed in front-end programming languages: Bootstrap, AngularJS, Ajax, HTML/CSS, Web Services and .NET
• Ability to adapt to changing requirements throughout the development lifecycle, and work with a variety of personalities and styles
• Ability to work directly with customers for training, development and architecture
• Technically savvy and able to configure or build applications that meet customer needs
• Motivated self starter
• Conduct one’s self in professional manner when collaborating with both clients and cross-functional teams internally
• ITIL Foundation V3 or 2011 certification
• Service platform integration experience
• Maintain the CMDB and Asset Management repository
• Manage Discovery
• Conduct regular CMDB audits
• Maintain documented relationships in the CMDB
• Establish and maintain business services
• Ensure CI records are appropriately related to incident, problem and change records
• Oversee the entire asset management lifecycle
• Ensure model records are created and maintained
• Track versions, vendors, hardware or software maintenance or warranty agreements, and end-of-life dates
• Conduct asset inventory audits and maintain software licenses and install/allocation counts
• Prepare reports
• Assist the lead system administrator with day-to-day platform maintenance
• Minimum 3+ years of, Asset Management and CMDB administration experience in an enterprise environment with ServiceNow experience and/or ServiceNow System Administrator Certification a plus
• Understanding of ITSM best practices and ITIL principles (ITIL foundation certification a plus)
• Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes
• Familiarity with IT technologies including common hardware, networking, and software licensing
• Experience with purchasing and receiving processes
• Experience with automated discovery tools strongly desired, ServiceNow a plus!
• IAITAM (International Association of Information Technology Asset Managers) certification a plus
• Strong Knowledge of the ITSM/ ITIL Framework
• Flexibility in schedule and ability and willingness to provide after-hours support when necessary
• Ability to write detailed documentation around processes, procedures, and day to day tasks
• Ability to independently work on projects through completion
• Build and modify systems to meet project and user requirements
• Provide advanced troubleshooting for applications and systems
• Monitor and fine tune application to achieve optimum performance levels
• Participate in design and code reviews
• Deploy, integrate, update, customize and administer the ServiceNow platform to meet client needs
• Develop and manage operational and reporting metrics for ServiceNow
• Research systems and/or programs to determine causes of failure or poor operational performance; then define, test and implement detailed solutions
• Experience in ITIL service management processes, with practical knowledge and experience in the Service Operation lifecycle processes
• Proven thought and intellectual leadership skills
• Embraces change and is a self-starter
• Values that nurture a culture of collaboration, honesty, integrity, and excellent customer service
• Experience working in virtual teams and with multiple time zones
• At least 3 years (extensive) of experience in IT operations or ITSM with progressive increase in responsibilities
• Broad based foundation of IT knowledge with an advanced technical understanding of client/server technologies, application management, networking and security principles
• Experience with ServiceNow System administration, System Integration, or System configuration
• 2+ yrs. work experience in a technical role, preferably in a client service market
• Bachelor’s degree in Computer Science, Engineering or other relevant field
• Willingness to collaborate with development team members while creating and building solutions
• Working knowledge of Active Directory, LDAP, and relational databases
• Strong customer service and excellent verbal/written communication skills
• Understand full application lifecycle
• ServiceNow Certification (Administrator and/or Integration)
• Multiple ServiceNow Implementation and Integration Experience
• Consulting experience
• Familiarity with ServiceNow: ITSM, Orchestration, Performance Analytics, and HR Service Management modules
• Personalize and create forms and fields
• Create new applications, modules, and tables
• Activate a plug-in
• Build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Create and track Service Catalog requests, and items with variables
• Create, monitor, modify, and publish Service Catalog workflows with approvals
• Follow the notification process back to the Business Rule
• Import data into the instance
• Create and use update sets to facilitate moving customizations between your instances
• Search, populate, and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies
• Custom scripting
• Build third party software integrations
• Answering "how to" technical and application configuration questions
• Aiding in translating business requirements into technical requirements
• Facilitating roll out of new applications and modules
• Assist with Service Now system upgrades that occur three times per year
• Assisting in troubleshooting patch / release management issues
• Web Technologies (XML, HTML, JavaScript., C++, etc.)
• Web applications, networks, protocols and email (SMTP, POP3)
• Basic understanding of ITIL v3 methodologies
• Understanding of enterprise IT architecture
• Working knowledge of relational databases
• Experience with database manipulation via a programming language
• Experience handling PCI & PII data. HIPPA data a plus
• Impeccable time-management and record keeping & Documentation
• The ability to take complex end-user requirements to code
• A strong personal commitment to quality service
• A positive can-do attitude & willingness to learn
• The ability to work within cross functional teams
• Experience in these areas is a plus
• LDAP directories, such as: Active Directory, eDirectory, OpenLDAP
• Single Sign-on using: Digested Token, SAML 1.1,SAML 2.0
• Web Services integrations
• This position is eligible for the Employee Referral Bonus Program-Tier 4 #LI-TH1
• Bachelor's Degree preferred and a minimum 8 years of infrastructure operations and design; Minimum 4 year experience in systems and architecture design
• Broad knowledge of Infrastructure and architecture in an IT environment (Capable of driving mapping of the Business Service down to the individual infrastructure components)
• Knowledge and practical experience in apply best practices for IT Service management (ITSM) such as those in frameworks of ITOM, TBM/ATUM, SAM, and ITIL, must also have experience in requirements elicitation, project management and agile development
• Knowledge of Service Management platforms for managing configuration and asset management information such as ServiceNow, Oracle, BMC, etc. Capability to become an expert on the application in the product, provide level 2 application support and to define required enhancements based on feedback from user community. Ability to navigate supporting tools such as JIRA or VersionOne, PPM, etc
• Experience in defining metrics, creating and analyzing reports in order to drive improvements
• Experience in owning and leading other ITSM process areas desired; as this role could be tasked to own additional processes outside of Configuration and Asset Management, including but not limited to Service Level Management and Event Management
• Ability to lead presentations and provide training to all levels within the organization
• Designing, Implementing and Testing new workflows, forms, and Service Catalog items
• Subject Matter Expert for CMDB Scheme, CI naming convention, and Road Map
• Gathering requirements
• Creating Report, Dashboards, etc

Related Job Titles

Servicenow Administrator Resume Sample

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Work Experience

• Understanding and representing your customer’s needs as part of providing IT services that meet or exceed those business needs
• Responsible for the optimal operation of our environment by actively investigating issues and solving problems before they occur
• Working with ITSM team members, internal customers, and external partners to design, develop, configure, test, document, and deploy new functionality and fix existing issues
• Updates & maintains a comprehensive testing protocol for Service-now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
• Escalates performance issues, unresolvable incidents and service interruptions to Service-now technical support. Creates and updates incident records in Service-now’s tracking system
• %: ServiceNow Administration
• Knowledge of ServiceNow applications for Incident, Change, Problem, CMS, Facilities, Knowledge, CMDB and reports / metrics, as well as Performance Analytics
• In depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow including, but not limited to Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Management, and Service Portal modules
• Use data-driven techniques, analyze and interpret data
• Demonstrate proven leadership skills and the ability to influence others at all levels of an organization
• Work in challenging and ambiguous environments
• Communicate effectively to team members on a regular basis
• Work across functional areas to drive continuous improvement
• Strong technical skills, including knowledge and relevant experience in SDLC
• Perform system and application configuration and management
• Complete development, configuration and workflow administration to support business processes
• Coordinate with business owners for modifications and changes in ServiceNow
• Perform QA testing and UAT testing
• Develop, maintain and publish documentation regarding use of Service Now enhancements
• Apply knowledge of technical components such as LDAP, SSL and cloud-based technology
• Configure User Accounts, Groups & Roles
• Use the UI to administer Tables, Fields and Relationships
• Add configuration items to CMDB

Professional Skills

• Strong organizational and prioritizing skills with high level attention to detail
• Java Script, HTML, and XML, Workflow experience - Excellent verbal and written communication skills
• Strong troubleshooting skills to quickly resolve production issues from end user (UI) to persistence layer per business and technical requirements
• Upgrade and patch management skills, experience
• Good Leadership skills and a proven record of ability to influence business or IS colleagues
• Strong planning, organisational and coordination skills
• Excellent communication skills with an ability to explain plans and activites clearly and concisely

How to write Servicenow Administrator Resume

Servicenow Administrator role is responsible for business, customer, technical, software, java, database, servicenow, troubleshooting, organization, leadership. To write great resume for servicenow administrator job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Servicenow Administrator Resume

The section contact information is important in your servicenow administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Servicenow Administrator Resume

The section work experience is an essential part of your servicenow administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous servicenow administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular servicenow administrator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Servicenow Administrator resume experience can include:

• Good troubleshooting, Log review and debug Skills
• Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders and IT service owners
• Multitask and manage time effectively amongst multiple priorities
• Communicating with clients, analyzing business needs, using problem-solving skills, and developing solutions from scratch
• Prior experience participating in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production
• SQL query and database access skills for extracting data and integrating system

Education on a Servicenow Administrator Resume

Make sure to make education a priority on your servicenow administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your servicenow administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Servicenow Administrator Resume

When listing skills on your servicenow administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical servicenow administrator skills:

• Effective and strong team player, with demonstrable experience of building productive working relationships in a ‘virtual’ environment
• Strong skills with building workflow diagrams, communication flows, ITSM models and prototypes, creating SLAs
• Designs, codes and tests technical solutions and prioritizes multiple tasks effectively
• Proactively assumes additional responsibility and collaborates with team as needed and prioritizes multiple tasks effectively
• Dependable with strong customer service skills
• Good experience with Javascript or Angular or similar experience with C, C++, or Java

List of Typical Experience For a Servicenow Administrator Resume

Experience for servicenow administrator / developer resume.

• Proven experience with designing processes aligned with ITIL best practices
• Good knowledge and experience of working within an agile SDLC framework
• Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (Continuous learning)
• Work effectively within an agile methodology with a focus on fast, efficient and qualititative delivery
• An ability to work both independently and effectively as part of a team
• Effectively review and analyze data from various sources and make appropriate conclusions
• Demonstrated ability to develop and maintain excellent long term client/supervisor/peer relationships
• Experience with application development experience (SDLC, Agile Scrum, etc.)

Experience For Senior Servicenow Administrator Resume

• Consultative skills for software service delivery to lead customers to improve their processes and organizational models
• Demonstrated ability to develop and maintain excellent long term client / supervisor / peer relationships
• Experience with developing in any one of the following programming languages: PHP, C, Java, Perl, HTML/HTML 5
• Good understanding of PL/SQL scripts and Unix scripting
• Experience with scripting in ServiceNow
• Hands-on experience integrating ServiceNow with external systems
• Experience with service management techniques and tools and issue tracking/ticket/project/workflow software such as ServiceNow
• Experience with configuration management, maintenance, and an understanding of ITIL principles and Agile practices

Experience For Senior Servicenow Administrator & Developer Resume

• Experience with scripting languages such as Java and .NET
• Knowledge and experience with Microsoft Windows Server operating systems
• Experience in requirements gathering & analysis, solution design, development task management, quality assurance and release methodologies
• Excellent understanding of infrastucture (HW, CPU, Memory) and platform (Linux/Unix)
• A strong understanding of web-middleware such as Apache(IIS) and Tomcat
• A strong understanding of DB setup (Oracle DB 11+)
• Analytical thinking and problem solving2+ years of IT experience in a complex environment

Experience For Servicenow Administrator Lead Resume

• Demonstrate a high level of initiative, accountability and critical thinking
• Experience using Microsoft Excel, Word, Visio or similar products
• ServiceNow Web Technologies experience including Javascript, XML, HTML, etc
• Experience in implementing ServiceNow processes and functions
• Experience implementing IT Service Management tools
• Focused on delivering good quality, on agreed scope and deadline

Experience For IT Servicenow Administrator / Developer Resume

• Knowledge and experience of the Agile delivery and working as part of Scrum team desirable
• Knowledge and experience of utilizing LEAN methodology desirable
• Experience with integration technologies (Ex. REST, SOAP, Messaging) (Very Important)
• Demonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release management
• Working experience in IT related field
• Experience with SaaS, Scripted Web Services, JavaScript, SOAP, REST
• Experience with Active Directory, LDAP, and SSO in an administrative capacity

Experience For Senior Servicenow Administrator / Developer Resume

• Experience in ServiceNow system administration and development
• ServiceNow Certified System Administrator qualification or equivalent experience
• Hands-on experience with the configuration, implementation and support of production and non-production ServiceNow instances
• Demonstrated excellence with ServiceNow system administration and end user support
• Examples of prior success and excitement in a fast paced and dynamic environment
• Proven ability and eagerness to work in a globally distributed organization
• Experience with ITSM tools (Maximo, ServiceNow, HP Service Manager, etc.)
• Good understand of ITIL processes

Experience For Servicenow Administrator & Developer Resume

• Experience with ServiceNow
• Configuration Management Database (CMDB) experience
• Experience as a Certified Service Now Administrator
• Experience with ServiceNow Orchestration
• Skilled on DBMS (MS SQL, MY SQL)
• Good knowledge of Windows and Linux Server administration
• User migration to new versions of applications experience
• UI elements in support of ServiceNow portals, mobile platform and mobile application experience
• Extensive) of experience in IT operations or ITSM with progressive increase in responsibilities

Experience For Servicenow Administrator, Computing Services Resume

• Previous experience with ITSM systems (HP Service Manager, BMC Remedy, Service Now) or similar workflow/ERP tools
• Contributes to an Experience of a Lifetime for Team
• Experience with JavaScript, XML, HTML, CSS
• ServiceNow Development experience with the entire ServiceNow toolset and integrations with related systems
• ServiceNow administration experience in an enterprise environment
• Experience with ServiceNow integrations
• ServiceNow Web technologies (JavaScript, XML, HTML, etc.) experience

Experience For Servicenow Administrator Resume

• Experience with various web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP) or comparable web design
• Experience with relational databases such as MS SQL Server, Oracle
• Experience with AngularJS, XML, YAML
• Experience as a ServiceNow system administrator for IT Service Management
• Experience with JavaScript, XML, HTML, Single Sign-On technologies, SQL relational databases
• ITIL experience and preferably ITIL certification
• Experience in ServiceNow as a System Administrator or similar responsibility
• Extensive experience of IT Service Management processes
• Experience with ServiceNow configuration
• Experience ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
• ServiceNow system implementation and administration experience
• Hands on experience on deploying MDM solution

List of Typical Skills For a Servicenow Administrator Resume

Skills for servicenow administrator / developer resume.

• Analysis and problem solving skills (Expert)
• Group presentation and public speaking skills (Intermediate)
• ServiceNow development / implementation / administrative experience Experience working with web technologies (JavaScript, SOAP)
• JavaScript experience including HTML experience
• Proven experience leading hands on ServiceNow analysts with less knowledge
• Tests reports and uses problem solving skills to determine problems’ root cause and suggest solutions with users
• Demonstrated experience providing end-user support/system management for complex systems
• The ability to work both independently and effectively as part of a team

Skills For Senior Servicenow Administrator Resume

• Interpersonal communication skills (Intermediate)
• Verbal and written communication skills (Intermediate)
• Collaboration and team-oriented work philosophy skills (Expert)
• Scripting/Reporting experience is highly recommended eg: Javascript, Angular, Jelly, HTML
• Working knowledge of LDAP, MS Active Directory, ADFS, CSS, Bootstrap, Angular and good web design practices
• Software life cycle management including planning, quality assurance testing, training and deployment experience
• Assist in upgrading the Servicenow Platform following system upgrade project plans, performing testing and validation

Skills For Senior Servicenow Administrator & Developer Resume

• Experience building, configuring, & designing the ServiceNow-based ITOM and ITSM solutions
• Experience managing application programming and implementation through a full life-cycle methodology including code reviews and change management practices
• Experience leading code reviews and support promoting and troubleshooting update set migration
• Experience working in and managing multiple update sets and coordinating their release
• Experience integrating ServiceNow with 1 or more of the following ITOM / ITSM systems

Skills For Servicenow Administrator Lead Resume

• Direct experience performing day to day support such as administration, maintenance, configuration, scripting, and integrations
• Experience Documenting/Maintaining functional business requirements, process flow diagrams, and business use cases
• Strong understanding of architectural design, development, migration, management & supporting O365 implementations and Intune
• Experience compiling data from several different sources in support of data migration and reporting
• Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, workflow mgmt, orchestration, Cloud provisioning etc

Skills For IT Servicenow Administrator / Developer Resume

• Experience developing ServiceNow software solutions using web technologies like JavaScript, Web Services, XML, HTML and CSS
• Experience in developing and using orchestration and automation workflow
• Experience in designing and developing SOAP and RESTful web services
• 3 – 5 years of experience configuring and Administering ServiceNow (latest platform version (DEV, TEST, PROD)
• Experience in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production

Skills For Senior Servicenow Administrator / Developer Resume

• Experience of working in large complex organization and managing interfaces across multiple units with IS and the business
• Experience gathering and documenting requirements from Client/Business
• ErviceNow working experience including development, design and implementation
• Experience performing ServiceNow System Administration, as a ServiceNow System Administrator or similar responsibility
• Experience using Web Technologies (JavaScript)
• Strong understanding of ITSM. ITILv3 processes and methodologies

Skills For Servicenow Administrator & Developer Resume

• Integration experience with directories, such as Active Directory using methods such as LDAPs
• Experience in Service Now scripting
• Knowledge / Experience in producing Background scripts
• Experience of administrating Service Management toolsets (e.g. SNOW, ServiceNow Discovery etc.)
• At least three years of overall ServiceNow administration experience including development, design and implementation
• Leadership and/or mentoring experience with a small team
• Experience in support training, UAT and knowledge transfer

Skills For Servicenow Administrator, Computing Services Resume

• Demonstrated understanding of IT service management practices
• ServiceNow implementation experience, including development, configuration and administration in an enterprise environment
• Experience with ServiceNow integration using LDAP, Active Directory, and Single Signon
• Experience with ServiceNow components including Incident / Change/ Problem Management / Asset Management/ CMDB/ Knowledge Mgmt, Release Mgmt
• Experience working with telebatics and mision critical apps to make sure they are mapped to ServiceNow
• Experience administering the ServiceNow platform
• Hands-on experience integrating ServiceNow with external systems, e.g. LDAP

Skills For Servicenow Administrator Resume

• Perform CAT/Functionality testing prior to production release
• Experience building custom applications within ServiceNow
• Experience in requirements gathering and analysis, solution design, development task management, quality assurance and release methodologies
• Experience working with Active Directory and Microsoft Systems Center
• Experience with scripting (JavaScript, HTML)
• 6+ months’ experience as a ServiceNow Administrator or ServiceNow Developer, configuring core Service Now ITSM, ITOM, CSM, and PPM applications
• Experience with migrating code from lower environments up to production
• Experience in an enterprise IT environment as a ServiceNow System Administrator, performing the responsibilities detailed above
• Experience performing the Business Analyst functions described above
• Experience (1-2 years) supporting web based applications
• Experience managing projects across multiple functions
• Experience in ServiceNow scripting
• Experience developing on the ServiceNow platform in a medium to large enterprise environment. (7,500 employees or larger)
• Experience working with ITSM solutions in an enterprise environment

List of Typical Responsibilities For a Servicenow Administrator Resume

Responsibilities for servicenow administrator / developer resume.

• Provide business analysis support such as assessment of the business impact of requirements / changes, captue, analyse, and document requirements, liaise with internal IT and external software support, and support the communication and delivery of requirements
• Previous experience with building and implementing ServiceNow scripts in the form of business rules, client scripts, UI actions, and UI policies
• Experience with JavaScript and/or ServiceNow scripting
• Demonstrated success completing complex projects
• Working knowledge of design, coding, testing methodologies and debugging
• Architecting/implementing/managing enterprise collaboration and social solutions in global environment
• Creating requirements within ServiceNow: working within queue to complete ticket requests, documenting
• Creating and configuring Notifications, UI Pages, UI Macros, Formatters, etc. in Service Now
• Working with the development team to understand upcoming changes that require active support and to coordination/orchestrate the production changes & releases

Responsibilities For Senior Servicenow Administrator Resume

• Participating in system and user acceptance testing efforts
• Developing innovative approaches utilizing ServiceNow
• Performing root cause analysis and remediation for integration, system, reporting, and data issues
• Handling System generated Events, user incidents and troubleshooting user issues that are escalated from Level 1 team
• Producing management information from ServiceNow, including KPIs and reports
• Implementing integrations between ServiceNow and other technologies using supported protocols
• Understanding of Web technologies like HTML, XML, ability to create JavaScript/Glide in ServiceNow
• Working directly with end users to resolve support issues and fulfill requests within Service Now

Responsibilities For Senior Servicenow Administrator & Developer Resume

• Monitoring health, usage and overall compliance of Service Now and its applications
• Developing system integrations and process automation within the Service Now instance and other Information Services applications
• Creating Service Now reports and dashboards
• Assisting in post implementation support and system enhancements
• Interacting with ServiceNow development resources

Responsibilities For Servicenow Administrator Lead Resume

• Scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc
• Collaborating on small-to-medium scale projects with minimal supervision
• Working with business users to understand requirements and translate them to technical specifications
• Supporting ServiceNow on premise environments
• Understanding of IT service management and common service level agreement measurements
• Outgoing – open and able to discuss new requirements
• Working in a team: state your opinion, give feedback, respect your colleagues and expect the same behavior from them
• Working knowledge of ServiceNow development

Responsibilities For IT Servicenow Administrator / Developer Resume

• Working knowledge of ServiceNow components
• Leading the technical development of ServiceNow
• Reporting and knowledge
• Understanding of ITIL v3 and its components
• Understanding of Web technologies like HTML, XML, JavaScript
• Working with end users and team to proactively identify and resolve support issues and requests per SLAs
• Handling tickets within the agreed Service Levels & escalate tickets to next level support as needed
• Incoming requests or problems
• Scripting in the ServiceNow environment

Responsibilities For Senior Servicenow Administrator / Developer Resume

• Provide support for ServiceNow by troubleshooting, implementing bug fixes and performing root cause analysis
• Perform ServiceNow implementation tasks including but not limited to: configuration, testing, requirements gathering and solution design
• System Daily Review including performance, capacity planning, and preventative maintenance
• Maintain an understanding of ServiceNow modules and software licensing functionality
• Provide mentoring and training to peers within IT
• Be able to work independently and in a team environment managing a range of situations involving business stakeholders, vendor partners and technical resources
• Develop and support an expanding and maturing ServiceNow environment
• Perform day-to-day support, administration and maintenance of the ServiceNow platform including scripting, configuration, integrations and administration
• Maintains an understanding of Service Now modules and software licensing functionality

Responsibilities For Servicenow Administrator & Developer Resume

• Create and configure Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each
• Serve as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME)
• Assists in the development, testing, training, support and launches plans to deliver a quality product, with user adoption and acceptance
• Responsible for ensuring ServiceNow platform is stable, patched and backed up according to security, regulatory and compliance standards
• Core system configuration, gathering and documenting user and process requirements

Responsibilities For Servicenow Administrator, Computing Services Resume

• Perform day to day administration of the ServiceNow system, including making approved changes to process and workflows in ITSM, PPM, CSM, ITOM, and GRC modules
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, and testing
• Tracks record of identifying largest risk areas and driving resolution of these issues
• Provide day to day support to internal users in dealing with incidents and requests relating to the platform
• Configure and customize the ServiceNow system, including creating workflows
• Use scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow

Responsibilities For Servicenow Administrator Resume

• Handle requirements gathering from the business and turning those requirements into actual features/functions within ServiceNow
• Collaborate with internal colleagues to design and implement data feeds/interfaces with other systems, including databases, monitoring tools, LDAP, etc
• High analytical, problem solving and troubleshooting capability
• Perform customer support regarding reporting and features of the ServiceNow platform
• Identifies system deficiencies and makes recommendations for solutions by participating and contributing appropriately to conversations and team discussions
• Administering and developing on ServiceNow platform
• Knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.)
• Adaptability to work in a varied, fast paced exciting, ever changing environment
• Provide user training of key system changes / enhancements
• On-call flexibility, including, unplanned and planned maintenance and outages
• Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities
• Document all projects, processes, and troubleshooting work
• Administration and maintenance of distributed services including hardware and software
• Develop ServiceNow software solutions using JavaScript and MYSQL

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We provide IT Staff Augmentation Services!

Senior servicenow developer resume.

• 7+ Years of experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• 2+ years of experience in ServiceNow platform as both Developer and Administrator.In - depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
• Configured Applications using Service-Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
• Experience in Installation and Configuration of different modules of Service-Now.
• ServiceNow applications implemented: Incident, Problem, Change, Configuration, Asset Management, Software Asset Management, Contract Management and Procurement.
• Extensive experience include writing Business Requirement Documents (BRD), Functional Specification Documents (FSD), Business Process Re-engineering (BPR), Use Case Specifications, Requirements Traceability Matrix across the project Deliverables using Rational Unified Process (RUP) and Unified Modeling Language (UML) methodology using OOAD process and modeling tools along with understanding of Rapid Application Development (RAD) and System Development Methodology (SDM)
• Extensive experience in Rational Rose, UML, Rational Requisite Pro, Erwin, MS Visio, MS Microsoft Office Suite, Rational testing tools, Rational ClearCase for test documentation and version control.
• 5+ Years of experience using Oracle 10g/9i/8i/8.0/7.0, Sybase 12.x/11.x, Disaster recovery, MS Access 7.0/2000, Erwin 3.5/3.x, SQL, XML, PL/SQL, SQL*Plus, SQL*Loader and Developer 2000 and Sun Solaris 2.x.
• Attention to detail and complex problem solving abilities from operational and technical perspective.
• Excellent Interpersonal skills, Communication skills, Documentation Skills, problem solving ability, Analytical and Programming skills in High speed, Quality conscious and Multitasked environment.

TECHNICAL SKILLS:

Service Now: Change Management, Incident Management, Problem Management, Service Catalog, Integration with Third Party Tools, Configuration Management, Reporting, Discovery and Integrations

Business Analysis: Requirement analysis, business rules, data flow diagram, flowcharts, business process modeling & improvement, functional requirement Analysis, source to target mappings, gap analysis, cause and effect analysis, decision tree, BRD, BRS

Processes Model Tools: MS Office Suite 9X/2000/XP(PowerPoint, Word, Excel, Access, and Outlook), Novell GroupWise, Banner, Lotus Notes, MS Outlook, MS Project, MS Visio, Rational Rose; Rational Requisite Pro, Business Objects 6.5, Borland

Rational Suite: Rational Rose, Requisite pro, Clear Quest, Clear Case

Methodologies: RUP, OOA, OOP, OOD, UML, Agile Modeling, SDLC model, Waterfall model, Spiral model, Use Cases, JAD

Test Tools: Test Director, Mercury, Silk Testing, Win Runner and Load Runner

Databases: Oracle 10g/9i/8i/8.0/7.0, Sybase 12.x/11.x, Disaster recovery, MS Access 7.0/2000, Erwin 3.5/3.x, SQL, XML, PL/SQL, SQL*Plus, SQL*Loader and Developer 2000 and Sun Solaris 2.x.

Operating Systems: WIN XP, WIN 2000, Windows NT 4.0, Linux, Unix

PROFESSIONAL EXPERIENCE:

Confidential

Senior ServiceNow Developer

Responsibilities:

• Use & Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc.
• Core Application Administration: Policies & Interactions, Application Security, Events & Notifications.
• Managing client scripts, UI policies, UI actions and Data policies.
• Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now.
• Defining Service Level Agreements (SLAs), notifications, and reports.
• Develops new applications from beginning to end.
• Maintains existing applications. Creates code that meets system standards.
• Integration of service now with LDAP for authentication.
• Integration of Service Now with BMC Remedy for ticket creation on change submit.
• Subject Matter expert on Incident Management, Change Management Process and Knowledge article.
• Recommends appropriate design alternatives to be implemented based on customer constraints.
• Developsconversion plans and procedures.
• Develops and executes plans and procedures for data conversion, customer acceptance criteria and installation strategy.
• Migration of customizations from one instance to other instance.
• Ongoing Maintenance.

Environment: ServiceNow, ITIL, Javascript, JellyBeans, Web Services, XML, DHTML, JQuery, JSON

Confidential, New York, NY

Senior ServiceNow Developer/ Admin

• As a part of support activity resolve incidents by provided with proper root cause investigation.
• Perform day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.
• Develop and manage application code, user interface, and third-party integration components
• Develop necessary development documentation as needed (e.g. technical design, developer notes, etc.)
• Performs core configuration tasks including system policies, business rules and client scripts.
• Manages users, groups and roles
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows
• Performs migration activities (Dev to QA, QA to Prod)
• Coordinates Service Catalog options, including two-step checkout, cart controls, and variables
• Investigate performance issues, learn troubleshooting tools, and use system logs to find issues
• Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
• Develops and improves user systems procedures, and prepares systems documentation.
• Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.

Environment: ServiceNow, ITIL, JavaScript, JellyBeans, Web Services, XML, DHTML, JQuery, JSON

Sr. Business Analyst

• Identified and interacted with the Stakeholders and Subject Matter Experts (SME) to gather business requirements
• Responsible for analysis, Design, Development and Maintenance EDI system using Mercator
• Analyzing requirements and Conducted requirements gathering sessions, interviews and Joint Application Development (JAD) sessions. During these sessions, I set the agenda, and ensured that the meeting is on track in timely manner
• Patterned Query Analysis where user could create query with 13 attributes .This interactive tool used 3 different controls Text Box & Table, parallel list boxes, Drop down.
• Created data for testing the EDI maps and crated documents using EDISIM4.0.
• Created progress and completion reports for project management on a weekly basis. Worked closely with management to keep track of the status of project and draft strategies for the near future. Used MS Project to manage schedules, deadlines, resources for the project
• Described the business from very different but related perspectives, Planning Perspective, Business Perspective, Design Perspective, Builder Perspective
• Worked with the UAT team to validate that the developed application will meet the business requirements
• Worked on database for maintenance and disaster recovery purposes.
• Developed manuals, job aids and process aids.
• Developed Testing Methodology Document, both for Unit Testing and Systems Testing.
• Identified and documented issues, risks, gaps and their impact to the project life cycle. Provided recommendations and alternatives. Analyzed the Gaps for purposes.
• Maintained a good working relationship with departments such as, Research, Clinical Trial, and Regulatory departments and often communicated with them and provided technical support throughout the product development
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the Software Development Life Cycle (SDLC)
• Documented application features and operations in detail, including screen layouts, business rules, process diagrams, pseudo code and other documentation
• Provided walk through of the data mappings and Functional Specification Document to the business audience.
• Prepared test cases and helped set up test data.
• Made changes in requirements document and kept version control in share drive so that all team leaders and other responsible associates can stay tuned to latest information or artifacts.

Environment: MS project, RUP, Visio, UML, Use Cases, disaster recovery, MS Office (Word, Excel, Access, EDI, PowerPoint, Outlook) and SQL, Rational Requisite Pro

Confidential, NY

• Performed studies on feasibility analysis of various projects. Responsibilities include requirement gathering, designing solutions and providing cost estimates.
• Work closely with subject matter experts and software developers to capture business requirements according to RUP best practices.
• Identified opportunities for business process improvement and initiate efforts to make improvements.
• Conducted user interviews, gathered requirements and analyzed the requirements using Rational Rose & Requisite Pro - RUP.
• Designed screen layouts for the system on Visio.
• Worked on SQL Server Standby Server for disaster recovery and reporting.
• Created business flow diagrams for the functionalities of the system.
• Performed Data Mining with respect to the requirements received from the Users.
• Worked as a liaison between business users and the development teams.
• Designed Test Cases and performed testing on newly developed products
• Setting up communication protocols by using ECXpert, involving in the electronic data transmission EDI operations for both Inbound and outbound transactions
• Created functional specifications for development teams in NY and offshore teams
• Coordinated development activities with Offshore Development team
• Provided production support for business applications
• Worked with IT project managers and the business clients to plan, schedule and coordinate business activities and to deliver technology projects on schedule. Conducted meetings and presentations with project clients, management team, and/or department, as needed.
• Involved in interactions with the Subject Matter Expert, Project Manager, Developers, and the end-users to gather key issues involved in the project.
• Created use cases, activity diagrams and state diagrams using Rational Rose.
• Involved in documentation during various phases of development and testing life cycle.
• Developed the Test plans for quality assurance based on functional requirements.
• Kept a close watch on the changes involving constant communication with the developers.
• Worked with the UAT team to validate that the developed application will meet the business requirements.
• Performed Studies on Feasibility analysis of projects in terms of Requirements, Cost, Availability, and Estimations
• Administered and Maintained Security and Access for the (General Ledger Account Management Tool in Production, Staging and Development.
• Managed a Development team offshore in Bangalore, India for Various Projects.

Environment: .NET Framework, JSP, PL/SQL, Windows XP, Sybase 12.5, Erwin, Microsoft Visio, UML, Use Cases, disaster recovery, EDI, MS Office (Word, Excel, Access, PowerPoint, Outlook) and SQL, Rational Requisite Pro

Business Analyst

• Analyzed business needs, created and developed new functionality supporting in-house development projects.
• Wrote technical papers, gathered technical requirements, and compiled them to help the design the system.
• Assisted in creating enterprise banking data model, created stored procedures to access customer information and implementing corresponding data access objects using JDBC.
• Formulated logical statements of business requirements research and evaluated alternative solutions to recommend the most efficient and cost effective solution for system design.
• Analyzed existing systems logic difficulties and revised them as the needed.
• Gathered and documented business requirements.

Environment: Microsoft Suite (Access, Excel, Word, PowerPoint, MS Project) Windows NT, MS SQL Server, Visual Basic.

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