interpersonal skills presentation ppt

INTERPERSONAL SKILLS

Aug 12, 2012

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INTERPERSONAL SKILLS. Interpersonal skills . Necessary for relating and working with others Effective communication skills – listening and expressing Ability to give and receive feedback Being able to work well in teams or groups. Benefits. Personal relationships Professional relationships

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Interpersonal skills • Necessary for relating and working with others • Effective communication skills – listening and expressing • Ability to give and receive feedback • Being able to work well in teams or groups Interpersonal Skills Module

Benefits • Personal relationships • Professional relationships • Employment related skill • Team or group work in college • Learn about other perspectives • Share work load Interpersonal Skills Module

Aspects of Communication: • Listening & Expressing • Verbal & Non-Verbal Interpersonal Skills Module

How does it feel….?

Communication Skills Listening Paying attention to the total content of someone’s verbal communication, without thinking of what you’re going to say next, what you need to do that afternoon, etc. Interpersonal Skills Module

Listening • Avoiding distractions • Attention giving • Active Listening Interpersonal Skills Module

Listening • Avoiding distractions Reduce noise Not thinking about what to say Not thinking about other things Interpersonal Skills Module

Listening • Attending via Body Language Eye Contact Nodding Interpersonal Skills Module

Active Listening By: Not interrupting Focusing Paraphrasing Summarising Using open ended questions Attending to speaker’s non-verbal language Interpersonal Skills Module

Communication is: • Verbal The words we use 7% The tone we use 13% • Non-verbal Body Language 80% Interpersonal Skills Module

Body Language • Gesturing • Facial expressions • Eye contact • Posture • Tone of voice Interpersonal Skills Module

Communication Skills • Listening • Self-expression Interpersonal Skills Module

Effective Expression • ‘I’ Statements - ownership • Matching non-verbal & verbal • Questions • Overcome barriers • Positive language • Ask for feedback Interpersonal Skills Module

Good communication involves: • Congruence between what we think, say and do • A willingness to listen • A level of openness • Respect for other person Interpersonal Skills Module

Communication Skills What is Feedback? Interpersonal Skills Module

Giving Constructive Feedback • Positive • Specific • Non-judgmental • Sensitive Interpersonal Skills Module

Giving Constructive Feedback • Encouraging • Actionable • Two-Way • Timely Interpersonal Skills Module

Receiving Feedback • Be open & receptive • Listen to what is being said • Be aware of immediate reactions • Concentrate on content • Question if you don’t understand • Ask for help/suggestions/ideas Interpersonal Skills Module

Welcome feedback as a constructive way to help you develop and improve your skills and performance Interpersonal Skills Module

Working with Others Interpersonal Skills Module

Benefits of learning in groups • Experience, skills or knowledge of others • Support, encouragement, responsibility • Share work • Increase understanding • Differing perspectives • Others? Interpersonal Skills Module

What is a group? A group is a collection of individuals who come together for a particular reason or with a common aim. Interpersonal Skills Module

What is a group? • Task elements • Goals, Resources, Skills, Decisions • Process elements • Roles, Communication, Dynamics, Conflict Resolution Interpersonal Skills Module

What is group dynamics? Group dynamics examines the way people behave in groups and attempts to understand the factors that make a group more effective. Interpersonal Skills Module

To be effective groups need to: • Achieve a task • Build and maintain the group • Develop / help individuals Interpersonal Skills Module

Effective groups: • Clear, relevant goals • Open communication • Cooperation • Members responsible for own behaviour • Processes for decisions established • Problems confronted openly • Conflict resolved constructively Interpersonal Skills Module

Groups need to be “nurtured” What does this mean? Interpersonal Skills Module

Giving presentations • Aim/purpose & context • Planning & preparation • Delivery • Overcoming nerves Interpersonal Skills Module

Giving presentations Purpose & Context: • To inform, train, persuade, entertain, sell or demonstrate? • Who is the audience? • How much time do you have? • Where is the venue? • Formal or informal? Interpersonal Skills Module

Giving presentations Planning & Preparation: • Relevance to aim and audience! • Gather material relevant to message • Key points only! Interpersonal Skills Module

Giving presentations Planning & Preparation: • Structure the material • Intro = catch attention • Middle = logical, chunks • End = summarise main points Beginning Middle End Interpersonal Skills Module

Giving presentations Planning & Preparation: • Use of notes • Use of visual aids – KISS! • Rehearse Interpersonal Skills Module

Giving presentations Delivery: • Check room, time, equipment • Awareness of self – voice, body language, confidence • Dealing with questions Interpersonal Skills Module

Giving presentations Tips for delivering presentations: • Be aware of verbal language • Be aware of non-verbal language • Eye contact • Hands/gestures • Posture • Face audience • Clothes Interpersonal Skills Module

Giving presentations Reasons for feeling nervous: • Lack of experience • Lack of preparation • Lack of enthusiasm • Negative self-talk Interpersonal Skills Module

Giving presentations Overcoming nerves: • Be over-prepared • Rehearse/practice • Use relaxation techniques • Think positive • Allow for all eventualities • Avoid stressors Interpersonal Skills Module

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INTERPERSONAL SKILLS PRESENTATION NOTES FOR

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Interpersonal Skills - PowerPoint PPT Presentation

Interpersonal Skills

Communication skills conflict resolution skills problem solving listening the #1 skill of an effective team member good listeners offer suggestions offer ideas ... – powerpoint ppt presentation.

• Communication Skills
• Conflict Resolution Skills
• Problem Solving
• Good Listeners
• Offer Suggestions
• Offer Ideas
• Speak Openly
• Get Involved
• Bring Problems to Light
• Discuss Their Honest Feelings
• Are Creative
• The Co-Teachers Who Listen Will
• Know what their partners beliefs are
• Express their ideas about improving teaching and learning
• Know their students better
• Deal with problems as they arise
• Be able to define their role clearly
• Create more welcoming and supportive learning environments
• Establishes rapport
• Builds relationships
• Obtain sufficient and accurate information needed for collaboration
• Responding to assumptions
• Insufficient time for communication
• Daydreaming
• Rehearsing a response
• Stumbling on hot words or phrases
• Filtering messages
• Being distracted by extraneous details
• Mentally prepare for listening
• Mentally review the information given to you
• Categorize the information
• Make notes of informational details
• Use a signal as a cue to remember ideas
• Seek to differentiate and make connections between inferences, facts, and options
• Nonverbal communication principles
• Individualism
• Verbal communciation principles
• concreteness
• Read pgs. 236-239 in Interactions text
• Add to the provided list
• Share your list with a partner
• With a partner, refer to page 41, activity 6 in the Interactions reading
• You have 15 minutes to complete the task
• Large Group Processing

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