job duties of a receptionist for resume

Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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• Resume and Cover Letter

Receptionist Job Description

2 min read · Updated on September 03, 2019

In order to ensure your professional resume will support your goals, use this receptionist job description to inform what you should highlight on your resume.

By reviewing job description examples, you'll be able to identify what technical and soft skills , credentials and work experience matter most to an employer in your target field.

Receptionist Job Descritption

Greet vendors, customers, job applicants and other visitors and arrange for transportation services when needed. Direct visitors by maintaining employee and department directories. May operate a switchboard to route incoming calls and place outgoing calls. Maintain security by following procedures, monitoring logbook and issuing visitor badges.

Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Work under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Possess excellent communication and multitasking skills, a positive attitude and a strong work ethic.

Responsibilities:

Greet clients as soon as they arrive and connect them with the appropriate party

Answer the phone in a timely manner and direct calls to the correct offices

Create and manage both digital and hardcopy filing systems for all partners

Make travel arrangements and schedule meetings based on all partners' itineraries

Deal with bookings by phone, e-mail, letter, fax or face-to-face

Complete procedures when Guests arrive and leave

Prepare bills and take payments

Take and pass on messages to Guests

Deal with special requests from Guests

Answer questions about what the hotel offers and the surrounding area

Deal with complaints or problems

Answer telephone calls and take messages or forward calls

Schedule and confirm appointments and maintain event calendars

Check visitors in and direct or escort them to specific destinations

Inform other employees of visitors' arrivals or cancellations

Enter customer data and send correspondence

Copy, file and maintain paper or electronic documents and records

Handle incoming and outgoing mail

Receptionist top skills & proficiencies:

Customer Service

Overachieving Attitude

Verbal and Written Communication

Professional

Problem Solving Skills

Accuracy and Attention to Detail

Interpersonal Skills

Telephone Skills

Microsoft Office Skills

Professionalism

Customer Focus

Organization

Handle Pressure

• Supply Management

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See how your resume stacks up.

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Receptionist Job Description [Updated for 2024]

In the modern business world, the role of receptionists has never been more crucial.

As the face of the organization, they are the first point of contact, setting the tone for each visitor’s experience.

But let’s delve deeper: What’s truly expected from a receptionist?

Whether you are:

• A job seeker trying to understand the essence of this role,
• A hiring manager outlining the ideal candidate,
• Or simply intrigued by the dynamics of reception work,

You’re in the right place.

Today, we present a customizable receptionist job description template, designed for easy posting on job boards or career sites.

Let’s dive in.

Receptionist Duties and Responsibilities

Receptionists are often the first point of contact in an organization, playing a key role in creating a welcoming environment and offering administrative support across the organization.

They often have the following duties and responsibilities:

• Greet visitors and clients in a warm and professional manner
• Answer, screen, and forward incoming phone calls
• Provide accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail and deliveries
• Schedule appointments and update calendar
• Maintain office security by following safety procedures and controlling access via the reception desk
• Perform various clerical duties such as filing, photocopying, and faxing documents
• Maintain cleanliness and orderliness of the reception area
• Order front office supplies and keep inventory of stock
• Assist colleagues with administrative tasks as needed

Receptionist Job Description Template

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

As a Receptionist, you will be the first point of contact for our company.

Receptionist responsibilities include greeting and welcoming guests as soon as they arrive at the office, directing visitors to the appropriate person and office, answering, screening and forwarding incoming phone calls and ensuring reception area is tidy and presentable.

Our ideal candidates have solid communication skills both in person and over the phone, with the ability to be resourceful and proactive when issues arise.

Ultimately, the Receptionist’s role is to offer administrative support across the organization and ensure the smooth running of the daily operations of the office.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Qualifications

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• High school degree; additional certification in Office Management is a plus
• Health insurance
• Dental insurance
• Paid time off
• Professional development opportunities

Additional Information

• Job Title: Receptionist
• Work Environment: Office setting. Must be comfortable with a high volume of phone calls and face-to-face interactions.
• Reporting Structure: Reports to the Office Manager or Administrative Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $25,000 minimum to $35,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Receptionist Do?

A Receptionist typically works at the front desk of a business or organization, acting as the first point of contact for visitors, clients or customers.

They greet and welcome guests as soon as they arrive at the office and direct them to the appropriate department or individual.

They also handle incoming phone calls, take messages, and in some cases, answer customer inquiries.

Receptionists are often responsible for administrative tasks such as scheduling appointments, managing mail and courier deliveries, and maintaining records of visitors.

They also handle the distribution of identification badges or visitor passes when necessary.

In addition, they may provide basic information about the organization and its services to customers or visitors.

They may also handle other tasks such as ordering office supplies or coordinating maintenance services.

Receptionists play a critical role in shaping a visitor’s first impression of a company, so they need to maintain a professional appearance, have excellent communication skills, and provide excellent customer service.

Receptionist Qualifications and Skills

A competent receptionist should possess a range of skills and qualifications, such as:

• Strong verbal communication skills to interact with clients, visitors, and staff in a professional and courteous manner.
• Excellent organizational skills to manage a variety of tasks simultaneously, including appointment scheduling, message taking, and documentation.
• Proficiency in using office equipment like telephones, photocopiers, and computers.
• Knowledge of office software like Microsoft Office for word processing, email management, and data entry.
• Strong customer service skills to provide a welcoming and positive experience for all visitors and clients.
• Ability to maintain privacy and confidentiality, particularly when handling sensitive information.
• Problem-solving skills to address common issues like scheduling conflicts or communication mishaps.
• Punctuality and reliability, as the receptionist is often the first point of contact for visitors and clients.

Receptionist Experience Requirements

Entry-level candidates for receptionist roles often require a high school diploma or equivalent, and many employers provide on-the-job training.

However, having some previous experience in a customer service role can be beneficial.

This may come from part-time roles, internships, or even volunteer work that involved dealing with the public and providing customer service.

Candidates with 1 to 2 years of experience typically have the advantage of having dealt with various situations in a receptionist role, including managing phone lines, greeting and directing visitors, scheduling appointments, and performing basic administrative tasks.

They might have gained experience in sectors such as hospitality, healthcare, or business services.

Those with more than 3 years of experience are usually expected to have developed advanced administrative skills, including the use of office software applications, and may have experience in roles requiring more responsibility, such as office manager or executive assistant.

Receptionists with more than 5 years of experience often have a proven track record of managing complex administrative tasks and providing exceptional customer service.

They may also have experience training and supervising less experienced staff and could be ready for a managerial role within administration or customer service.

Receptionist Education and Training Requirements

Receptionists typically require a high school diploma or its equivalent as a basic educational requirement.

In addition to this, specific vocational training in office skills may be beneficial, including courses that cover office administration, computer literacy, and customer service.

While not always required, some employers may prefer candidates with a certificate or associate degree in a related field such as business administration or hospitality management.

Receptionists are expected to have strong communication skills, both written and verbal, as they are often the first point of contact for clients or customers.

They also need to be proficient in various office software such as Microsoft Office.

Furthermore, some receptionists, especially those in the medical or legal fields, may need knowledge specific to that industry.

This can be achieved through on-the-job training or additional courses.

Voluntary certification can be pursued to demonstrate professional commitment and increase employment opportunities.

For example, the International Association of Administrative Professionals offers a Certified Administrative Professional (CAP) credential.

Continuing education and training are also important, as receptionists often need to stay updated with the latest customer service trends, technology, and industry-specific knowledge.

Receptionist Salary Expectations

A receptionist can expect to make an average of $14.45 (USD) per hour.

The exact salary can fluctuate based on experience, the size and type of the company, and the cost of living in the job location.

Receptionist Job Description FAQs

What skills does a receptionist need.

Receptionists should possess excellent communication and interpersonal skills as they are usually the first point of contact for customers or clients.

They need to have strong organizational skills and be adept at multi-tasking as they are often required to handle several tasks simultaneously, such as answering phones, scheduling appointments, and greeting guests.

Basic computer skills are also important, as they may need to use office software or databases.

Do receptionists need a degree?

While a degree is not typically required for a receptionist role, having a high school diploma or equivalent is usually necessary.

Any courses or degrees in office administration or related fields can be beneficial.

Receptionists may also gain professional certification from organizations like the International Association of Administrative Professionals to enhance their skills and employability.

What should you look for in a receptionist resume?

When reviewing a receptionist resume, look for previous experience in customer service roles, as this indicates they have the interpersonal skills necessary to interact with clients or customers.

Check for evidence of organizational and multitasking skills, such as managing schedules or handling multiple phone lines.

Proficiency in office software such as Microsoft Office or scheduling software is also a plus.

What qualities make a good receptionist?

A good receptionist is friendly, approachable, and helpful, as they are the face of the organization.

They should also be professional and reliable, as they are often responsible for important tasks such as scheduling meetings or managing correspondence.

A good receptionist should also have the ability to stay calm and efficient under pressure, as the role can often be fast-paced and demanding.

What are the daily duties of a receptionist?

Typical daily duties of a receptionist include answering and directing phone calls, greeting visitors, scheduling appointments, and handling administrative tasks such as filing, typing, or maintaining records.

They might also be responsible for managing the reception area and ensuring it presents a positive image of the company.

Receptionists often serve as a liaison between various departments within the organization, and may also assist with additional tasks as needed.

And there you have it.

Today, we’ve unveiled the realities and intricacies of being a receptionist .

Guess what?

It’s not just about answering phones.

It’s about being the welcoming face and main point of contact for visitors, all while keeping the office running smoothly.

With our essential receptionist job description template and real-life examples, you’re ready to take the next step.

But why stop there?

Venture further with our job description generator . It’s your definitive tool for creating precise job listings or refining your resume to perfection.

Every interaction counts towards the overall impression of the company.

Let’s create that impression. Together.

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The Editorial Team at InterviewGuy.com is composed of certified interview coaches, seasoned HR professionals, and industry insiders. With decades of collective expertise and access to an unparalleled database of interview questions, we are dedicated to empowering job seekers. Our content meets real-time industry demands, ensuring readers receive timely, accurate, and actionable advice. We value our readers' insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance.

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9 Receptionist Resume Examples for 2024

• Receptionist Resumes
• Receptionist Resume by Experience
• Receptionist Resumes by Role
• Write Your Receptionist Resume

Receptionists are found anywhere that requires a patient and professional approach to keeping an office on schedule.

Whether you’re interested in working in healthcare as a medical receptionist or as a front desk receptionist for an insurance firm, you must ensure your resume makes a great first impression.

Nothing is trickier than staring at a blank screen and waiting for inspiration to start creating a cover letter or the perfect resume , but that’s why we’re here. We’ll guide you through some of our top  resume tips  and ensure you have the tools and resources you need for success.

These receptionist resume samples have been used to land actual receptionist jobs in 2024, so they’re an excellent place for you to get started.

Receptionist Resume

or download as PDF

Why this resume works

• There are tons of different kinds of receptionists working in a whole range of industries. Make it clear what kind of offices you’ve worked at when discussing your work experience.
• A  resume objective  (the two sentences below the job title) is by no means required on your receptionist resume. In fact, you’re likely better off not including one. There are a few exceptions to this rule, like when you’re undergoing a career change or want to take the time to customize it to each job for which you apply.
• However, if you’ve attended some college or earned a degree, then be sure to include it; it’ll be valuable in the eyes of your employer. If not, no worries. Just list the highest level of education you’ve obtained.

Front Desk Receptionist Resume

• If you have a lot of experience as a receptionist, one way to expand your career (and possibly make more money) is to become a Certified Administrative Professional (CAP). That requires studying for an exam, but for some people, it’s worth it.
• Try a reverse-chronological  resume format  to help you show steady career progression. 
• For example, perhaps you could tie the creation of reports in Excel to the number of manual hours saved.

Entry-Level Receptionist Resume

• Customer interaction, scheduling, and telephone communication are great examples—even if these examples come from internships, academic projects, or community volunteering.
• If you’ve ever received an award at work (even before your time as a receptionist), then make sure to mention it! Try to explain the context of the award (why you got it) without getting into too much detail. It’s a great way to show that you’re responsible and qualified.
• Focus on activities that demonstrate leadership or serious dedication.

Hotel Receptionist Resume

• Capitalize your ability to handle guest complaints and upsell room upgrades and services with quantifiable work experience for your hotel receptionist resume! Last but not least, mention your educational qualifications in hospitality management or a relevant field and you’re good to go.

Legal Receptionist Resume

• You may not have the best work experience as a legal receptionist, but that doesn’t mean you can’t benefit from metrics of other similar roles. Revisit your career and see how many areas you’ve worked as a receptionist or clerk. Draw out exceptional metrics from these roles and highlight your specialty in lowering document misplacements or load times to score the job!

Veterinary Receptionist Resume

• That’s what you need to give yourself a deserved head start. In particular, show how your streamlined check-in and check-out processes and your input in improving post-outcomes.

Salon Receptionist Resume

• Additionally, show how you collaborated with the rest of the team to deliver exceptional services, leading to higher satisfaction ratings and turning first-time customers into loyalists.

Medical Receptionist Resume

• There are a number of organizations that grant these certifications. The largest one is the American Red Cross.
• Don’t hesitate to list any medical-specific  skills  you have, like electronic medical records (EMR) and insurance claims/coding.
• Fit your resume onto a single page (working with a  resume template  can help with this), or risk your medical receptionist resume ending up in the trash bin.
• Two quick levers to modify the number of pages are page margins and font size.

Dental Receptionist Resume

• Any domain-specific experience that you have provides a great opportunity to customize your resume for each job description . Simply mention those skills (such s “Paterson Eaglesoft”) in the  resume skills  section of your dental receptionist resume .
• One clear and direct way to show how you can get things done is to start each work experience bullet point with a strong action verb. In the resume above, words like “Confirmed,” “Assured,” and “Scanned”) do exactly that.
• We have a selection of classy accent colors you can choose from within our AI-powered and  easy-to-use resume creator . 

Related resume guides

• Front Desk Receptionist
• Administrative Assistant
• Office Assistant
• Human Resources

Formatting Your Receptionist Resume

The key to creating an exceptional receptionist resume is choosing the perfect format. While the format might seem like an arbitrary decision, it’s what will ensure your resume is readable, logical, and complete. A resume with no format at all is likely to be disorganized, and a resume with the wrong format won’t highlight the right information. Your resume’s structural foundation should allow all the other aspects to fall neatly into place.

You can  format your resume  by taking a few simple steps:

• Choosing between reverse-chronological, functional, and hybrid formats
• Listing your contact information to create a header
• Taking ATS and readability into account

Reverse-chronological, functional, and combination/hybrid formats

Before you can start writing your resume, you need to decide which particular format you’ll use. The three most popular  resume formats  in 2024 are reverse-chronological, functional, and combination/hybrid. Each of these styles has its benefits and disadvantages, and plenty of job candidates have found success using all of them.

Which resume format should you choose for your receptionist resume?

• The  reverse-chronological format  is the most common option across industries. With this format, relevant work history is listed and explained in reverse-chronological order. This means your most recent position will be listed first. The main advantage of the reverse-chronological format is that it highlights your most recent, and likely most relevant, achievements, which should represent the high point of an upward career trajectory.
• The  functional format  is meant to highlight and showcase the candidate’s skills. Work experience is pushed to the bottom of the document, while abilities and areas of expertise take center stage. While this can be a good option for younger candidates with little experience, many job recruiters are especially interested in work history, the very category that this format marginalizes.
• Combination/hybrid resumes  seek to make the most of both the reverse-chronological and functional formats. A hybrid resume will usually include work history listed in reverse-chronological order alongside a prominent skills component.

For your receptionist resume, it’s usually best to go with the reverse-chronological format. Recruiters and hiring managers are primarily interested in your work experience, so it makes sense to make it easy to find what they’re looking for.

Contact info and header

At the top of your resume, you need to lay out your name and contact information. This brief header will act as a business card, letting people know immediately who you are and how they can contact you. Stating this information clearly at the top of the page, as seen in our numerous  resume samples , will make it easier for recruiters to spot and file your resume.

in 2024, the header for a receptionist resume should include:

• The job title you’re seeking
• A phone number
• City and state 
• A professional social site, like LinkedIn, if you have one

To make it as easy as possible for recruiters to contact you, it’s important to make your header stand out. You can do this by increasing the font size for your name, using a splash of color, and/or bolding labels like “phone” and “email.”

Passing ATS and ensuring your receptionist resume is readable

We live in an increasingly technological world, something you’ll have to keep in mind when creating your receptionist resume. These days, many companies screen applicants using an applicant tracking system (ATS). This technology rapidly checks resumes for certain keywords before determining which candidates deserve a look from recruiters. For your resume to make the cut, you’ll need to consider how ATS works and what it looks for.

You can maximize your resume’s chances of finding favor with ATS by adopting a few key strategies. First of all, use an ATS-friendly file type like .pdf or .docx. Also, sprinkle some central keywords throughout the document, especially phrases that correspond to the soft and hard skills you’ve gained as a receptionist. Finally, make sure you avoid putting these keywords in the header where ATS might not find them.

It’s also important to make your resume as readable as possible. Maximize readability by taking a few basic steps:

• Include 1-inch margins (ideally) on every side of the document.
• Use a simple font like Times New Roman or Arial.
• Use 11-12-point font for general text and 14-16-point font for headers.
• Keep the titles of sections short and specific.
• Keep the entire resume on a single page.
• List your skills in a succinct, concise fashion.

Our convenient and  easy resume builder  takes all this into account, ensuring that your resume will be easy for recruiters to read.

Writing Your Receptionist Resume

If writing your receptionist resume seems a daunting task, you’re far from alone. Lots of people worry they’ll make costly mistakes and ruin their chances of landing the job. At this stage, it’s important to take a deep breath and acknowledge that you have what it takes to  write a fantastic resume . All you need to do is take it step by step and use our resume builder. This methodical approach will take the stress out of the process while helping you create a resume  that makes you stand out as a candidate.

Here’s what you’ll have to consider:

• Objective/Summary
• Work experience
• Receptionist skills 
• Education and certifications
• Projects, interests, and/or hobbies
• Tailoring your resume to the job
• Editing and proofreading

Do you need an objective or summary on your receptionist resume?

Some candidates place a brief description at the top of their resumes to draw immediate attention to their strongest qualities. These descriptions can take the form of an objective or a summary. A  resume objective  spells out the candidate’s career goals while a resume summary succinctly states a candidate’s qualifications. As you apply for receptionist positions, you’ll have to decide whether either of these options is right for your resume.

• A resume objective is ideal for candidates who are seeking to make a career change. Pronouncing your goals in a new field and explaining how your current skills will translate to your career as a receptionist will present you as a stronger applicant.
• A resume summary is great for someone with years of experience as a receptionist. The summary gives you a chance to highlight all you’ve accomplished.
• Including neither an objective nor a summary might be the right call for certain applicants. If you think your experience speaks for itself or if you simply don’t have room on the page, there’s nothing wrong with skipping this step altogether. Ultimately, you get to determine the best way to showcase your talent and experience.

If you decide to include a summary or objective, you must make them clear and succinct. Here are two examples that would do a prospective candidate more harm than good:

• Objective : I’m really excited to start work as a receptionist, something I’ve been thinking about for years. Getting a job as a receptionist would truly be a dream come true.
• Summary : I’m a great receptionist who has worked for several major companies. During my time in the profession, I’ve learned all the strategies and techniques necessary to excel.

These examples are boring and vague. They tell recruiters nothing about the candidate’s specific capabilities, and they take up valuable space while accomplishing nothing.

These examples, on the other hand, effectively convey talent, experience, and strength of purpose:

• Objective : Tech-savvy and organized professional seeking a receptionist position where typing and interpersonal skills will prove beneficial. Motivated to leverage retail experience and customer care to enhance office dynamics, efficiency, and environment. 
• Summary : Seasoned receptionist currently serving at the front desk of a large car dealership with years of experience inputting complicated data. My empathy coupled with quick thinking and resourcefulness has contributed to company reputation and lifelong customer satisfaction. 

These successful examples include traits, skills, and goals. They’re also specific and concise, providing recruiters with as much information as possible in a small amount of space.

Receptionist job experience

First and foremost, recruiters are going to be interested in your work history. Try to include 2-4 jobs relevant to the position you’re currently applying for; however, if you lack receptionist experience, you can include positions that  may seem  irrelevant. As you write your work experience, consider how you may have used receptionist skills in previous positions, and draft your bullet points with those duties and accomplishments in mind. If you’ve held many relevant positions throughout your career, then use your judgment to determine which jobs will most help your chances.

Receptionist job experience bullet points

Beneath each job title in the work experience section, you should include 3-6 bullet points that briefly explain your obligations and accomplishments. You can employ some stylistic tricks to get the most out of these descriptions.

Start the bullet points with forceful action verbs in the past tense. This type of language demonstrates your tangible role with the company or organization. You can also leave out the personal pronoun “I.” The reader already knows you’re the subject of every sentence, and full sentences with a subject and a predicate take up too much space. If your bullet points are phrases rather than full sentences, make sure you don’t put a period at the end.

Don’t succumb to these sorts of bullet points:

• I was in charge of all sorts of important tasks.
• Almost every single day, I had to deal with some unforeseen circumstance.
• The offices saw tons of traffic on a daily basis, and I had to document all the visitors and make sure they had legitimate reasons for being on the premises.

These examples are vague and sloppy. They use too much space to say very little, and they don’t focus entirely on the candidate’s actions and obligations.

Here are some better examples:

• Oversaw scheduling and communication of many facets of the company’s operations, including customer service, accounting, and partner relationships.
• Determined how best to deal with disruptive and unexpected visitors, successfully de-escalating 100% of situations through step-by-step company methods.
• Documented visitor activity and monitored visitor logs for security threats, reporting unusual activity to security within 20 seconds. 

The language in these bullet points is succinct and powerful, letting recruiters know your exact impact.

Quantify your value as a receptionist

You should supplement the effective use of language with meaningful statistics. Quantifiable data will show recruiters that you’re not all talk. Any number that demonstrates the impact you had in your previous positions will go a long way toward convincing recruiters that you have what it takes to be a difference-maker.

While you don’t want numbers to overtake your entire resume, about 60% of your bullet points should employ the use of metrics. 

Keep the following in mind to quantify your receptionist impact:

• Include any metrics showing your contribution to a company’s growth or efficiency.  
• Describe how you saved quantifiable assets like time or money for the organization.
• Quantify everything you can. Scan your resume for words like “many” and “several,” then try to replace them with numbers.
• If you can’t remember an exact number, feel free to use a range. 
• Always place statistics within the context of your specific contributions.

Best receptionist skills to Include

The skills section of a resume gives you the chance to sell yourself to recruiters. It’s important to mention both hard skills and soft skills in the document. Hard skills are technical and measurable, and, for a receptionist, they include things like:

• Foreign languages
• Database management experience
• Technological know-how or typing speed

Soft skills, on the other hand, are not quite as easy to measure and encapsulate habits, traits, and disciplines. Examples include:

• Attention to detail
• Communication skills
• Open-mindedness

When listing your skills, use some of the same keywords you see in the job description for the position. This will draw the attention of ATS systems and human readers. Try to list 5-10 skills, depending on the amount of space you have available.

Including education and certifications on your receptionist resume

While most receptionist jobs require only a high school diploma, it still makes sense to include all the education credentials you’ve acquired. This includes associate’s degrees, bachelor’s degrees, and any additional higher education. You should also include any certifications you’ve received as a receptionist, especially those pertaining to a specific subcategory of the profession. These details could set you apart from other applicants.

Does your receptionist resume need projects, interests, or hobbies?

There’s some debate about whether projects, hobbies, and interests belong on a resume. In general, it’s better to skip these types of personal details in favor of adding more skills and work experience. There are particular cases, however, where this background information could work in your favor. For anyone fresh out of school or new to the workforce, projects and interests can help get a foot in the door.

Some candidates simply lack the relevant work experience they’d like to put on their resume. If you find yourself in that position, projects and hobbies give you another way to show recruiters why you would make a great receptionist.

When listing projects and hobbies, make sure you choose details related to the job you’re seeking. Pick interests requiring skills that would translate well to a receptionist position. Projects worth listing include organizing a food drive and creating a new club in school. These types of endeavors require the same skills and habits that recruiters will be looking for in a receptionist.

Hobbies and interests  like researching your ancestry and planning parties are also smart to include. By showing recruiters that you’re employing the skills you’ll need on the job, you can make up for a lack of experience.

Customize your receptionist resume for the position

Every receptionist job you apply to will have its own set of responsibilities and expectations. To give yourself the best chance of success, you should create a separate version of your resume for each application. This doesn’t mean you have to start the document from scratch. Simply look for skills or certifications that are stressed in a particular job advertisement and make corresponding adjustments to your original document.

Edit and proofread your receptionist resume

This might be the most obvious step in the entire process, but it’s one that far too many people overlook. A few typos or spelling errors might not seem like a big deal, but recruiters will take it as a sure sign of carelessness. When competition for a position is fierce, you can’t afford to put yourself in a hole. Re-read the document several times before sending it, and take advantage of our  quick and easy resume checker  to spot pesky issues concerning consistency, active voice, resume length, and more.

Land Your Receptionist Job

There’s a basic roadmap all job seekers should follow in creating the perfect receptionist resume. It looks something like this:

• Choose the format that works for your career path
• Create a header with contact information
• Decide if you need a resume objective or a resume summary
• Write out your work experience with strong, active language
• Include your hard and soft skills
• Create customized versions of your resume for every job
• Revise and proofread

Once you’ve followed the steps above and completed your resume, give yourself a hearty pat on the back before knocking out your receptionist cover letter . All this hard work should pay off in the form of greater attention from recruiters. Before you know it, you will have landed your next job!

• Career Blog

Office Receptionist Resume: Winning Examples for 2024

As a receptionist, your resume is your first point of contact with potential employers. It’s essential to craft a well-written and strategically formatted document that highlights your professional experience, skills, and accomplishments. A strong resume can make a significant impact, setting you apart from other applicants, and increasing your chances of landing the job you want.

The role of a receptionist in any office goes beyond answering phones and greeting visitors. Receptionists are often the first impression that customers or clients have of a business. They are responsible for ensuring that the office runs smoothly, managing administrative tasks, and coordinating communication between departments. Therefore, hiring managers look for receptionists who can demonstrate not only solid organization and communication skills but also a natural ability to handle a wide range of duties with professionalism and poise.

In this article, we will discuss what makes a winning office receptionist resume. We will go through relevant examples and dissect the essential elements of strong application documents that can help you stand out from the competition. We will explore the key skills and attributes that employers look for and explain how to showcase them in your resume. We will also provide practical tips on how to tailor your application to different job descriptions and catch the attention of hiring managers.

Understanding the Job Description

When crafting a winning Office Receptionist resume, the first step is to thoroughly understand the job description. This means analyzing the job requirements and identifying key skills and qualifications needed for the role.

To analyze the job requirements, read through the job description carefully and note down the duties, responsibilities and qualifications mentioned. This will help you tailor your resume to match what the employer is looking for.

Identifying key skills and qualifications is another important aspect of understanding the job description. Some common skills and qualifications required for an Office Receptionist position include excellent communication skills, proficiency in Microsoft Office, ability to multitask, exceptional customer service skills, and attention to detail.

Finally, the experience and accomplishments section of your resume should showcase your relevant work experience and any achievements that highlight your suitability for the role. For example, if you have previously worked in a busy office environment and managed high volume phone calls, be sure to highlight this as it shows you can handle a busy receptionist role.

When crafting your Office Receptionist resume, be sure to analyze the job requirements, identify key skills and qualifications, and highlight your relevant experience and accomplishments. By tailoring your resume to the job description, you stand a better chance of securing an interview and landing your dream job.

Structuring Your Resume

As an office receptionist, your resume plays a crucial role in landing your dream job. Your goal is to craft a document that highlights your skills and experiences in the most effective way possible. This can be achieved by organizing your resume structure properly, choosing the right format, and utilizing the appropriate keywords.

Tips for Creating an Effective Resume Layout

The way you structure your resume layout can make a significant impact on whether employers consider you a top candidate. Aim to make your resume straightforward and easy to read. It should include the essential elements, such as your contact information, objective or summary, work experience, education, and skills.

To create a visually appealing and professional resume layout, consider using a clean and modern design template. The use of bullet points can also help emphasize your qualifications and showcase your accomplishments in a clear and concise way.

Choosing the Right Resume Format

It’s essential to choose the right format that best suits your qualifications and the job requirements. The three most common types of resume formats are chronological, functional, and hybrid.

If you have a consistent work history, chronological format may work best for you, as it emphasizes your career progression over time. On the other hand, using a functional or skills-based format can be the best fit if you have gaps in your employment history, or if you want to focus on your skills rather than your work experience.

A hybrid resume format is typically used by individuals with a mix of work experience and skills. This type of format focuses on both your skills and your work experience and is often preferred for office receptionist roles.

Importance of Using Appropriate Keywords

Using the correct keywords and phrases can make a massive difference in how your resume gets noticed. Hiring managers often use specific keywords and phrases when screening resumes to narrow down their candidate pool.

To increase your chances of getting considered for a position, use keywords that are relevant to the job posting in your resume. This will help show the employer that you have the necessary qualifications and skills for the job.

Structuring your resume requires careful attention to detail. By creating an effective layout, choosing the right format, and using appropriate keywords, you significantly increase your chances of getting noticed by hiring managers and landing an office receptionist position.

Crafting a Professional Summary

When it comes to your office receptionist resume, the professional summary is your chance to make a great first impression. This section should be concise, attention-grabbing, and highlight your relevant experience and qualifications. Here are some tips to help you craft a winning professional summary:

Writing an attention-grabbing summary

Your professional summary should hook the hiring manager and prompt them to keep reading. Consider starting with a strong opening statement that showcases your unique value proposition. This is a great place to highlight any special skills, achievements or qualities that make you stand out from other candidates.

Emphasizing relevant experience and qualifications

To really catch the hiring manager’s attention, you should emphasize your relevant experience and qualifications. Start by reviewing the job requirements and tailoring your summary to match them. Highlight your key skills, years of experience, and any training or certifications you possess that make you an ideal candidate for the job.

Including measurable accomplishments

One way to make your professional summary stand out is to include measurable accomplishments. Use specific examples of how you’ve contributed to the success of your current or past employers. Use numbers and percentages to quantify your achievements and demonstrate how you’ve made a difference in your previous roles.

With these tips in mind, you can create a professional summary that makes a memorable impact and lands you the job of your dreams. Don’t be afraid to be creative and let your personality shine through while maintaining a professional tone.

Showcasing Your Skill Set

As an office receptionist, your skill set can make or break your success in the role. To impress potential employers and stand out as the best candidate for the job, it’s crucial to showcase your skills in the most effective way possible.

Listing Essential Receptionist Skills

To begin, make sure you have a solid understanding of the essential skills that are required for the role of an office receptionist. These skills include:

• Communication: An office receptionist must have excellent verbal and written communication skills to be able to interact with clients, vendors, and colleagues effectively.
• Multi-tasking: This skill is essential for juggling multiple responsibilities, such as handling phone calls, scheduling appointments, and managing front desk operations.
• Organization: An office receptionist must be highly organized to keep track of schedules, appointments, and important documents.
• Time management: Being able to prioritize tasks and manage time effectively is critical to ensuring all office duties are completed on time.
• Attention to detail: An office receptionist must be detail-oriented to ensure all information is accurate and up-to-date.

Highlighting Technical Proficiencies

In addition to these essential skills, it’s also important to highlight any technical proficiencies you have. These can typically include:

• Knowledge of office equipment: An office receptionist should be familiar with equipment such as printers, scanners, and copiers.
• Tech-savvy: Proficiency with various programs such as Microsoft Office, email clients, and other office management software is essential in today’s workplace.
• Social media management: Some companies require their receptionists to have social media management skills for brand promotion and communication with clients on social media platforms.

Demonstrating Soft Skills

Finally, don’t forget about the importance of soft skills in impressing potential employers. Soft skills can include:

• Empathy: Being able to understand and relate to clients’ needs is critical, as receptionists are often the first point of contact for clients.
• Positive attitude: A positive attitude, even in difficult situations or with challenging clients, can make a huge difference in the workplace.
• Patience: Receptionists must have patience when dealing with clients who may be frustrated or need extra assistance.
• Teamwork: Being able to work collaboratively with colleagues and assist them when necessary is crucial for a successful office environment.

When it comes to showcasing your skill set as an office receptionist, it’s important to provide a well-rounded view of all the essential skills you possess. Don’t shy away from highlighting both technical and soft skills because both have an important impact on your success in the role.

Work Experience

When it comes to highlighting your work experience on an office receptionist resume, it’s essential to format it in a clear and concise manner. Start with your most recent job and work your way backwards. Include the job title, company name, dates of employment, and the location. Use bullet points to list your job duties and accomplishments.

When listing your job duties, make sure to use action verbs and be specific. For example, instead of saying “answered phones,” you could say “managed a high volume of incoming calls and directed them to the appropriate person or department.” This shows that you were not just answering phones, but that you were also knowledgeable and could provide excellent customer service.

When listing your accomplishments, try to focus on results and impacts. For example, instead of saying “created a filing system,” you could say “created and implemented a new filing system, resulting in a 30% increase in efficiency and productivity.” This shows that you not only completed a task, but also had a positive impact on the company.

Make sure to tailor your work experience to the specific job you are applying for. Highlight the skills and experiences that are relevant to the position. Using these strategies will help you create a winning office receptionist resume that will stand out to employers.

Education and Certifications

As an office receptionist, having the appropriate education and certifications can set you apart from other applicants. Including relevant education and certifications on your resume can help demonstrate your commitment to your profession and your level of expertise.

Highlighting relevant education and certifications can be a critical aspect of your resume. A college degree, especially in a related field such as business administration or communication, can be an excellent starting point. In addition, specialized training or certifications can give you an advantage over other candidates. For example, a certification in Microsoft Office may be an essential qualification for many office receptionist positions.

Including honors and awards can also help you stand out from other applicants. If you received any academic awards, be sure to list them on your resume. You can also include honors you received from your workplace, such as “Employee of the Month” or “Outstanding Customer Service Award.”

Emphasizing continuing education and professional development can show your commitment to your profession and highlight your dedication to improving your skills. Gaining new knowledge and skills can help you perform your job better and build a more fulfilling career. Include any relevant courses or workshops you have taken, or any industry-related events you have attended.

It is becoming increasingly important for office receptionists to have a wide range of skills to be able to handle the demands of the job. Along with excellent communication and customer service skills, having knowledge of accounting software or being bilingual can be a valuable asset. Emphasizing your commitment to professional development can help show your desire to continue learning and growing in your career.

Highlighting your education and certifications, including honors and awards, and emphasizing your commitment to continuing education and professional development can make a difference on your resume. By demonstrating your level of expertise and dedication, you can stand out as a highly qualified office receptionist, ultimately increasing your chances of landing the job of your dreams.

Additional Sections to Include

A great office receptionist resume doesn’t just cover your work experience and education; it should also include some personal information and your involvement in various organizations. Here are some additional sections that you should consider adding to your resume to make it stand out.

Personal Information

Adding personal information on a job application may feel intrusive, but it is recommended to add some basic personal details to your resume. This provides a glimpse into your personality and makes you seem like an approachable person. Include your name, phone number, email address, city and state, and LinkedIn profile URL if you have one. Avoid adding unnecessary details such as your marital status, religion, or political views.

Volunteer Work and Extracurricular Activities

Adding your volunteer work and extracurricular activities to your resume shows that you are a well-rounded individual who goes beyond their job duties. It also shows that you are willing to contribute to society in your free time. Highlight any relevant volunteer work you’ve done that aligns with the values of the company you’re applying for.

Professional Memberships and Affiliations

Membership in a professional organization demonstrates your commitment to staying informed and improving your skills in your field. It also shows that you’re serious about your role as an office receptionist. Highlight any professional organizations that you belong to and include any leadership positions you’ve held or events you’ve organized.

Make use of these additional sections to personalize your resume and show that you’re a well-rounded and committed individual. In doing so, you will show hiring managers that you have the skills and qualities they’re looking for in an office receptionist.

Tips for Making Your Resume Stand Out

Your resume is often the first impression a potential employer has of you. It’s important to make it stand out from the crowd. Here are some tips to help you do just that:

Customizing your resume for each job application : One-size-fits-all resumes won’t cut it in today’s job market. Take the time to tailor your resume to each position you apply for. Highlight your relevant skills and experience, and use keywords from the job posting.

Using action verbs : When listing your accomplishments and responsibilities, use action verbs to make them more compelling. Words like “coordinated,” “implemented,” and “produced” show that you’re an active participant in your work, rather than just a passive observer.

Ensuring accuracy and consistency : Mistakes on your resume can immediately disqualify you from consideration. Take the time to proofread and double-check all of your information. Make sure your formatting is consistent throughout, and that you’re using the same tense (past or present) throughout each section.

By following these tips, you’ll be able to create a resume that stands out from the rest. Good luck!

Common Mistakes to Avoid

One of the most important aspects of creating an effective office receptionist resume is avoiding common mistakes that can significantly decrease your chances of landing the job. Below are some of the most critical mistakes to avoid when crafting your resume.

Grammatical and Spelling Errors

Your office receptionist resume is essentially your marketing tool, and as such, it must be error-free. Grammatical and spelling errors can quickly turn off potential employers, making your resume lose its effectiveness in securing an interview. Therefore, it’s important to take the time to proofread your resume multiple times, utilize grammar-checking tools, as well as ask someone with impeccable grammar to review it.

Inaccurate or Irrelevant Information

Including inaccurate or irrelevant information on your office receptionist resume can be detrimental to your chances of landing a job. Make sure that all the information you include is up to date, relevant, and tailored to the position you’re applying for. For instance, irrelevant past work experience is best omitted or minimized, as it can take up valuable space that could be used to highlight your relevant skills and accomplishments.

Unprofessional Formatting or Appearance

Another common mistake that can hurt your chances of landing a job as an office receptionist is unprofessional formatting or appearance on your resume. An unprofessional-looking resume can give the impression that you are unprofessional or unqualified for the position. Therefore, it’s essential to make sure that your resume has a clean, polished, and professional appearance. You can achieve this by using proper font and font size, headers, and bullet points. Additionally, including professional design elements such as logos or color schemes can add some visual appeal to your resume while still keeping it professional and clean.

Avoiding these common mistakes when creating your office receptionist resume can make all the difference in securing the job you desire. Take your time, proofread carefully, and tailor your resume with relevant information and a polished appearance to catch the employer’s attention.

Sample Receptionist Resumes

If you’re trying to create a winning office receptionist resume, then it’s important to look at some successful examples. Below are three sample receptionist resumes that demonstrate different levels of experience and backgrounds:

Example 1: Receptionist with 5 Years of Experience

Jane Smith is a receptionist with five years of experience in corporate environments. Her resume focuses on her ability to multitask and prioritize, as well as her excellent communication and organizational skills. Her experience includes managing phone systems, greeting guests, and scheduling appointments.

Example 2: Entry-Level Receptionist

Tom Jones is an entry-level receptionist with no prior experience, but he has completed relevant coursework in office management and customer service. His resume highlights his strong work ethic, adaptability, and attention to detail. He also includes volunteer experience to demonstrate his willingness to learn and contribute.

Example 3: Receptionist with Background in Healthcare

Samantha Lee is a receptionist with a background in healthcare, having worked in medical offices and hospitals for five years. Her resume highlights her specialized knowledge of healthcare terminology and patient scheduling procedures. She also emphasizes her ability to handle sensitive information and maintain patient confidentiality.

These three sample receptionist resumes can serve as a helpful guide when crafting your own resume. Be sure to tailor your resume to fit the specific job you’re applying for, highlight relevant skills and experience, and showcase your unique qualities as a candidate.

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Planning to build a career as a receptionist?

Receptionists are the first person that clients contact when visiting any office. They manage the front desk and perform general administrative tasks.

Entering this profession could be a wise career choice as there are approximately 142,300 openings expected every year due to people leaving the workforce or switching jobs. The primary receptionist duties include answering phone calls, greeting clients, and setting appointments.

To crack the receptionist job interview, you should know what a receptionist job description looks like.

Read on to learn all about the receptionist job description, including responsibilities, skills, pay scale, and related FAQs:

• What does a receptionist do?
• What are the skills required to be a receptionist?
• What does a receptionist job description include?
• What is the sample receptionist job description for a resume?
• How much does a receptionist get paid?

What Does a Receptionist Do?

A receptionist is pivotal to the company as they act as an interface for the customers and employees. While receptionists offer exceptional customer service, they also assist employees by coordinating with clients or addressing their concerns.

Based on the field of service, a receptionist can be hired in a hotel, hospital, school, or corporate company. The receptionist job responsibilities may vary slightly depending on the employer, but the general duties remain the same.

Some common duties and responsibilities of a receptionist are mentioned below:

• Greeting visitors, welcoming them warmly, and directing them to the appropriate person
• Taking phone calls and transferring phone calls to suitable departments
• Sending and responding to emails important to the office
• Organizing meetings for employees and coordinating with clients
• Scheduling appointments and maintaining event calendars
• Making travel arrangements based on office itineraries
• Maintaining documents in soft copy format and taking printouts wherever required

Also Read: How to make an impressive receptionist resume in 2022?

What Are the Skills Required to Be a Receptionist?

Since receptionists are the first point of contact, they need to possess several skills that would make them warm and welcoming to visitors. It includes personality traits as well as technological knowledge.

Some common skills that you must imbibe if you wish to grow in this profession are mentioned below:

Also Read: What skills should you put on your resume in 2022?

What Does a Receptionist Job Description for Resume Include?

When you gothrough a receptionist job description, you will notice that the receptionist job description is divided into a few sections that would explain what the company expects from you.

If you fulfill the requirements mentioned in the job description, chances are that you will make it through the screening process of the receptionist hiring process.

The receptionist job description will offer you valuable insight into the nature of the job, and you can prepare yourself for the job accordingly.

Given below is the detailed breakdown of a receptionist job description that you must read to understand what makes a compelling receptionist job description.

Job Title of Receptionist Job Description

The job title is a primary keyword that would be overtly mentioned in a job description. It suggests what profile the advertisement is about and the seniority level for the job.

Given below are some popular titles that you would come across in a receptionist job description based on the field of employment:

• Receptionist
• Hotel Receptionist
• Front Office Executive
• Front Desk Receptionist
• Medical Receptionist
• Front Desk Attendant
• Admin Receptionist
• Clerical Receptionist
• Gym Receptionist
• Desk Receptionist
• Dental Assistant Receptionist

Overview of Receptionist Job Description

In the receptionist job description, you will find that the first few lines give the overall essence of the job. The overview will be the job summary of the receptionist job description, giving you an instant idea of what the company expects from you.

The overview briefly describes the receptionist responsibilities and requirements that you must meet if you want to move ahead in the recruitment process.

Example: Our company is seeking a dynamic and self-motivated receptionist who can warmly welcome customers. As a successful receptionist, you will direct customers and clients to the designated office. Additionally, you will handle taking messages, answering phones, and sorting mail.

Responsibilities of Receptionist Job Description

Below the job overview, you will find the receptionist responsibilities mentioned that you need to go through carefully to understand the duties you will perform in the organization.

The duties and responsibilities of a receptionist will be expressed in bullet points so that you get a concise idea of what you will be doing every day.

You can match the job responsibilities to your previous job role and highlight the ones that fit your receptionist's resume, as the recruiters would value them the most.

In the receptionist duties and responsibilities section, you will find the core tasks you would perform using software that the company finds extremely useful. In most cases, Microsoft Office and Hubspot are the preferred software that a receptionist must be familiar with to perform the tasks effortlessly.

Qualifications of Receptionist Job Description

The minimum qualification for a receptionist is a high school diploma or equivalent. On average, 33% of high school diploma holders account for receptionists, while only 28% of receptionists are graduates with a bachelor’s degree.

Some companies might look for candidates with some vocational education or college degree in administration.

The receptionist job description will state the education qualification in the requirements section, and you must qualify for it to get shortlisted for the receptionist interview.

Also Read: What are the most common receptionist interview questions?

Sample Job Description for Receptionist

Given below is the receptionist sample job description you will come across in job posts that can help you learn more about receptionist responsibilities and duties.

Receptionist Job Overview

We are looking for a dynamic and dedicated receptionist to join our team of professionals to be the face of our company. You will nurture healthy client and customer relationships and perform administrative tasks. To excel in this role, you must have effective communication skills, exceptional organizational abilities, and knowledge of MS Office.

Receptionist Job Description Responsibilities

• Greeting clients or customers warmly and directing them to the appropriate point of contact.
• Maintaining visitor logs and ensuring office security by checking the identification proof of visitors and employees.
• Maintaining digital documentation and converting hard copy documents into electronic ones whenever required.
• Performing administrative tasks such as mailing, faxing, organizing meetings, photocopying, and making travel arrangements.
• Professionally taking phone calls and forwarding them to the appropriate personnel.
• Scheduling appointments and offering excellent customer service.
• Placing orders for office supplies and managing stock inventories.
• Keeping records of office expenses and updating them on a timely basis.

Receptionist Job Description Requirements

• Bachelor’s degree in business administration or related field.
• Minimum 2 years of prior working experience as a receptionist.
• Excellent communication and interpersonal skills to maintain customer satisfaction.
• Prior experience with administrative tasks is mandatory.
• Proficient in using Microsoft Office and Hubspot to manage administrative tasks.
• Ability to multi-task and prioritize tasks based on urgency and importance.

Also Read: How to analyze job description to crack the interview?

Receptionist Job Description and Salary

How much does receptionist make?

The average annual salary of a receptionist is $47,294 in the US for an entry-level candidate. Those with experience of 3-5 years can expect to earn $48,231 , and candidates with more than 10 years of experience can expect $57,833 .

The salary you would receive as a receptionist will vary depending on factors like location, experience, company, and skills.

Given below is the salary of receptionists offered by top companies in the US:

Since the salary can also vary depending on the location, here is a list of average salaries of receptionists in different US cities:

Key Points from the Blog

• Receptionist responsibilities include greeting visitors and directing them to the appropriate offices, receiving emails and phone calls, forwarding essential calls, and maintaining stock inventory.
• The job description for receptionist will mention the most valued skills that the companies want in their candidate.
• Effective communication skills, ability to multitask, interpersonal skills, and mail management are some of the top skills for a receptionist.
• Receptionist job description mentions the job overview, responsibilities, and requirements that you can read to understand what the company is looking for in a suitable candidate.
• The minimum educational qualification mentioned in the job description of a receptionist would be a high school diploma or a degree in business administration.
• Top companies prefer candidates who are proficient in using MS Office and CRM software.
• The average annual salary of a receptionist is $47,274 for an entry-level professional in the US.

If you want professional assistance related to the receptionist job description or seeking any help for career-related issues, go to Hiration's Career Activator Platform , which offers 24x7 chat help. Alternatively, you can write to us at [email protected] .

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• Resume and Cover Letter

Receptionist Job Description

2 min read · Updated on September 03, 2019

In order to ensure your professional resume will support your goals, use this receptionist job description to inform what you should highlight on your resume.

By reviewing job description examples, you'll be able to identify what technical and soft skills , credentials and work experience matter most to an employer in your target field.

Receptionist Job Descritption

Greet vendors, customers, job applicants and other visitors and arrange for transportation services when needed. Direct visitors by maintaining employee and department directories. May operate a switchboard to route incoming calls and place outgoing calls. Maintain security by following procedures, monitoring logbook and issuing visitor badges.

Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Work under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Possess excellent communication and multitasking skills, a positive attitude and a strong work ethic.

Responsibilities:

Greet clients as soon as they arrive and connect them with the appropriate party

Answer the phone in a timely manner and direct calls to the correct offices

Create and manage both digital and hardcopy filing systems for all partners

Make travel arrangements and schedule meetings based on all partners' itineraries

Deal with bookings by phone, e-mail, letter, fax or face-to-face

Complete procedures when Guests arrive and leave

Prepare bills and take payments

Take and pass on messages to Guests

Deal with special requests from Guests

Answer questions about what the hotel offers and the surrounding area

Deal with complaints or problems

Answer telephone calls and take messages or forward calls

Schedule and confirm appointments and maintain event calendars

Check visitors in and direct or escort them to specific destinations

Inform other employees of visitors' arrivals or cancellations

Enter customer data and send correspondence

Copy, file and maintain paper or electronic documents and records

Handle incoming and outgoing mail

Receptionist top skills & proficiencies:

Customer Service

Overachieving Attitude

Verbal and Written Communication

Professional

Problem Solving Skills

Accuracy and Attention to Detail

Interpersonal Skills

Telephone Skills

Microsoft Office Skills

Professionalism

Customer Focus

Organization

Handle Pressure

• Supply Management

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Receptionist Job Description

Receptionist duties & responsibilities.

To write an effective receptionist job description, begin by listing detailed duties, responsibilities and expectations. We have included receptionist job description templates that you can modify and use.

Sample responsibilities for this position include:

Receptionist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Receptionist

List any licenses or certifications required by the position: 9001, ISO, CPR, ACCA, BLS, GCE

Education for Receptionist

Typically a job would require a certain level of education.

Employers hiring for the receptionist job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in English, Business School, Medical Terminology, Education, General Education, Associates, Business, Computer, Technical, Communication

Skills for Receptionist

Desired skills for receptionist include:

Desired experience for receptionist includes:

Receptionist Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• Perform administrative support tasks as requested
• Provide information about the Company such as location of departments or offices, employees within the organization or services provided
• Keep a current record of designated staff members’ whereabouts and availability
• Keep work area and reception lobby tidy and presentable to the public
• Assemble packets (new hire, benefits etc) sort and distribute mail
• Manage requests for messenger & storage company services, maintain log of all requests
• Sign for packages
• Handle mail
• May assist Finance Manager
• Answer questions about the organization, providing callers with address, directions, and other information
• 1 years television or Film production work experience preferred
• Must have ability to work flexible hours due to the production schedule of the show, including weekends and evenings when necessary
• Professional, well-polished & corporate attire at all times
• Experience with customer service and interacting with people is a must
• Ability to anticipate needs and use good judgment
• Ability to handle multiple tasks/assignments
• Work in other departments within the organization and assist as available with any special projects
• Call & arrange equipment maintenance with appropriate vendors
• Order, receive, and maintain office supplies for copy room, kitchen area & other public use areas
• Receive and distribute incoming mail/overnight packages
• Provide clerical support to various departments as needed
• Professionally administer all incoming calls and route them accordingly
• Assist Client Services staff with food orders and delivery
• Perform a variety of clerical duties such as, filing and reconciling receipts
• Handling special projects as directed
• Updates the website and Gateway
• Accepts and distributes deliveries from DHL, Federal Express, UPS
• Requires experience as a receptionist handling a multi-line telephone system
• Be an effective and positive team player and flexible in adjusting to changing work priorities
• Knowledge of Microsoft applications (Outlook, Word and Excel)
• Previous reception experience, 2-3 years, is an asset
• Clear and professional phone demeanor
• Prepares meeting tent cards and name tags
• Sorts and ships domestic and international shipments
• Prints and assembles Board and Council, IAASB, Nomination Committee, Ethics and Education agenda materials to match a master copy provided by the administrative staff
• Greets and directs visitors in a professional, friendly and hospitable manner
• Provides limited concierge service to visitors attending meetings in the office
• Sorts and distributes delivered mail on a daily basis
• Receives all incoming shipments and deliveries and notifies recipients accordingly
• Ensures postage system is operational and keeps supervisor informed of postage needs
• Codes and totaling all FedEx and Messenger (Dynamex) bills before submitting it for approval
• Maintains and distributes phone lists
• Able to handle different personalities and needs
• Maintains and distributes annual events calendar
• Stocks of kitchen supplies (including daily stocking of the refrigerators)
• Answers switchboard and directs callers to the appropriate staff
• Provides callers with information such as company address, directions, fax numbers, website and related information
• Answer and direct all phone messages to the appropriate individuals
• Receive, sort and distribute all faxes
• Maintain patient accounts by obtaining, recording and updating personal financial and insurance information
• Collect referrals from new patients, and coordinate referral status for existing patients
• Reconcile billing slips with the bank deposits on a daily basis
• Prepare and distribute patient medical records request
• Maintain employee and patient confidentiality
• Keep patient appointments on schedule by informing appropriate staff members of patient arrival for procedures
• Schedule patient appointments for private practice and lab
• Instruct patient utilizing our collection room facility
• Pull and file charts
• Collect past due balances and co-pays
• Microsoft outlook utilization
• Printing documents
• Binding documents
• Stocking small kitchen area
• Printing calendar from color marketing printer and hang in kitchen every morning
• Greeting analysts/management for meetings and offering beverages
• Setting them up in conference rooms
• Setting up client meetings (prospects, consultants, current clients)
• Ordering breakfast and/or lunch a few days in advance if meeting time falls during meal appropriate time
• Setting up beverages (and food when necessary) in the specified conference room
• Getting the meeting schedule from hosting member of the marketing team and calling the company meeting participants when they are needed for the meeting
• Cleaning up conference rooms after every meeting
• Locking the drawers under the printer every night before leaving
• Answering all incoming general phone calls and providing administrative support as needed
• Handling phone calls and transferring accordingly
• 5+ years of previous experience in a Receptionist
• Other administrative/clerical duties as needed
• Answer a multi-line phone and route calls to appropriate people
• Greet guests in a professional manner when they arrive
• Sign for and log in all incoming UPS/Fedex/DHL packages and certified mail
• Route calls accordingly

Related Job Descriptions

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Front Desk Receptionist

Job Posting for Front Desk Receptionist at Qoros Cardiovascular Care

QOROS Cardiovascular is seeking a Front Desk Receptionist for a full - time opportunity located in the Rockledge, FL area.

ESSENTIAL FUNCTIONS:

● Checking in and out patients

● Check and respond to inter office communications daily

● Greet and assist patients

● Answer multi-line phones

● Create New Patient packets

● Schedule and confirm appointments and inform of copay/balance

● Collects patient co-pays and processes the payments/charges into the eClinicalWorks EMR database

● Notify patients of their scheduled upcoming appointment as a courtesy

● Schedule recommended test(s) per provider request

● Fax recommended laboratory and/or tests/procedures orders to healthcare facilities

● Check voicemails regularly throughout the day

● Check the cash box daily and count the cash box at the end of day

● Run end-of-the day daily reports and submit reports to the designated person

● Request patients’ medical records from physician offices and/or healthcare facilities

● Schedule Luncheons

● Make sure the lobby/bathrooms are clean and presentable

● Scan patients medical records into the eClinicalworks EMR database.

● Commute between office branches as needed

REQUIRED QUALIFICATIONS:

• Minimum 1 - year Front Desk Receptionist experience in a high - volume setting
• Knowledge of verifying insurances and obtaining authorizations helpful
• Knowledge of basic medical terminology helpful
• High school diploma or GED
• EMR experience helpful
• Exceptional customer service-oriented attitude
• Must be self-motivated, well - organized and work well in a high – volume setting
• Bilingual Spanish preferred, not required

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Monday to Friday
• Weekends as needed

Experience:

• Front desk: 1 year (Required)

Ability to Commute:

• Rockledge, FL (Required)

Work Location: In person

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