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Conflict Resolution Training

This sample presentation is intended for presentation to supervisors and other individuals who manage employees. It must be customized to include and match your own policies and practices. It is designed to be presented by an individual who is knowledgeable in both employee relations and managing conflict in the workplace.

For the best experience, download this presentation using Google Chrome.

Conflict Resolution Training (PPT)

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Conflict Resolution Training

Oct 13, 2014

1.05k likes | 1.84k Views

Conflict Resolution Training. Aims and Objectives. Describe common causes of conflict Describe two forms of communication Give examples of communication breakdown Explain 3 examples of communication models that can assist in conflict resolution

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• conflict resolution
• warning signs
• conflict resolution training
• 3 basic ego states

Presentation Transcript

Aims and Objectives • Describe common causes of conflict • Describe two forms of communication • Give examples of communication breakdown • Explain 3 examples of communication models that can assist in conflict resolution • Describe patterns of behaviour they may encounter during different interactions • Explain the different warning and danger signs • Give examples of impact factors • Describe the use of distance when dealing with conflict • Explain the use of “reasonable force” • Describe different methods for dealing with possible conflict situations

Background to the training • Violence in mental health/learning disability settings is not new. • Reliable data problematic, but there are concerns that problem is getting worse in some areas. • Increasing demands from staff, unions and service users for safe and therapeutic services. Although the focus of this initiative is on violence by people with mental disorders directed towards staff, service users can also be victims. Violence by staff towards staff is also a serious problem.

Policy background • NHS Security Management Service measures (2003) • Zero Tolerance (1999) • National Audit Office report (2003) • Blofeld inquiry into the death of David Bennett (2004) • Delivering race equality in mental health care: An action plan for reform inside and outside services and the Government's response to the Independent inquiry into the death of David Bennett (2005) • National Institute of Mental Health England (2004) • National Institute of Clinical Excellence (2005) • MHAC 11th Biennial report “In place of fear” (2003-2005)

NHS Protect (Security Management Service) http://www.nhsbsa.nhs.uk/Protect.aspx Government body which has policy and operational responsibility for tackling violence across the NHS. Within SHFT Security Management Director – Huw Stone Non-exec SMD – Pam Charlwood Security Management Specialist – Dave White (Risk Team) Legal Protection Unit (LPU) Memorandum of understanding Supporting staff in pursuing sanctions for those service users who police can’t or won’t prosecute

What is Conflict & What Causes it? In Groups discuss and write down what conflict means to you? What different types of conflict are there? What does it look like sound like etc?

What are the causes of violence and aggression?

Communication Breakdown • Below is a simple communication model. What things could stop the correct message getting across Transmitter Receiver Message Message

COMMUNICATION NON-VERBAL VERBAL Body Language …..% of meaning is facial expression and body language Tone …..% of meaning is in the way the words are said Words …..% of meaning is the words that are spoken How do we communicate?

Cultural awareness • People have different expectations of the services we provide. • There are many factors that affect these expectations – language barriers, differing gestures, body language, modesty, religion, fear, anxiety and a lack of knowledge and understanding. • Not all cultures have the same body language. Some people will not make eye contact when talking and some people will not shake hands as touching is not accepted. Invading personal space is accepted and common practice is some cultures. Some females may not even communicate without a chaperone or a husband present…

Transactional Analysis In the 1950,s a Psychoanalyst, Eric Berne developed a theory which claimed we all have 3 basic ego states, which make up our personality. The model is useful for explaining why and how • People think like they do • People act like they do • People interact / communicate with others.

3 EGO STATES PARENT ADULT CHILD Nurturing Critical Adapted Free Transactional Analysis

3 EGO STATES PARENT ADULT: You are right, I was wrong I think it might work what do you think? CHILD Nurturing: Don’t worry we can work it out Let me help you with that Come with me let's have a cup of tea Critical: Don’t do that again How many times do I have to tell you? Don’t slouch… Adapted: Why me? It’s not fair! If you loved me you would do it I’ll throw it away if you don’t want it Free: Yahoo! I’ve won BRILLIANT Just what I wanted Let’s Party Transactional Analysis

Critical Parents display disciplinarian behaviour and make statements that are critical of others, “How many more times do I have to tell you”, “Sit up straight and look at me when I speak” • Nurturing Parents display teaching, caring, supportive, loving and praising behaviour. “Don’t worry, we will sort it out” “Let me help you with that” “Come on, let’s go and have a cup of tea”

The adult ego state is characterised by mature, factual, logical and rational behaviour. It is the state that offers the least, or no conflict. Adults treat people with respect, the are approachable, reasonable, adaptable, rational and non-judgemental. “You were right to point the incorrect figure in my report, thank you” “ I think this could help us, what do you think?” “Can we try and avoid any misunderstanding?”

The adapted child may display behaviours that they have learned and can be manipulative and play on a persons emotions. “why me, its always me, never anyone else” If you loved me, you would do it for me” The Free child is characterised by behaviour that is instinctive, spontaneous, carefree and without boundaries. “Oh Brilliant! That’s fantastic, I can’t wait” “Let’s do it differently now, I’m a bit bored of this way!”

Lines of communication

Transactional analysis

Transactional analysis. STATEMENT EGO STATE Look, I’ve shown you this over and over again. Now you go and do it! Critical parent How do you think the first presentation went? Adult I love it when the boss is on holiday, work is so much more fun, I’m going shopping! Free child Do you realise that I called you over an hour ago? Where have you been all this time? Critical parent I know I made a mess of that report. Please give me a chance to do it again- I know I can do it better. Please! Please! Adapted child I’m not sure I understand. Would you explain it to me again, please? Adult Don’t worry, never mind. It wasn’t really that bad. Nurturing parent Why aren’t you working? It looks bad if you’re just sitting around. Haven’t you got anything better to do? Critical parent You’re right. I have written it down incorrectly. Thanks for pointing it out Adult

Communication Models The C.U.D.S.A. Model • C – Confront the situation • U – Understand each others situation • D – Define the problems • S – Search for and evaluate solutions • A – Agree upon and implement the best solution

Communication Models The LEAPS Model: • L – Listen; Listen actively • E – Empathise; Show understanding • A – Ask; If you need more information • P – Paraphrase; Put the facts into your own words • S – Sum up; Condense the facts • Useful in interviews and crisis resolution

Communication Models This 5 STEP APPEAL model is used to de-escalate conflict. It is useful when resolving a difficult situation or where a person refuses to comply with a request. • SIMPLE APPEAL. To make a reasonable request of somebody. 2. REASONED APPEAL. The reason / understanding as to why you are making the request. • PERSONAL APPEAL. Appeal to their better nature, why do YOU want them to do it? • FINAL APPEAL. The last chance to get the person to stop what they are doing. Offer alternatives / options / consequences. • ACTION. Make sure you do what you said you are going to do, don’t make threats!

My Behaviour My attitude Your attitude Your Behaviour Attitude and Behavioural Cycle Sometimes known as Betaris Box

Attitude and behaviour cycles “ The way you see them is the way you treat them and the way you treat them is the way they often become” Zig Ziglar

Serious or aggravated resistance Aggressive resistance Active resistance Passive resistance Verbal Resistance Compliance Patterns of Behaviour

Patterns of behaviour. Trigger Phase • An event or situation triggers an aggressive response within the individual • Early warning signs can be easily missed • The trigger may not be obvious and the persons response may seem to ‘come from nowhere’.

The Escalation Phase • Anger and aggression begins to escalate. • Stress and frustration increases. • Person becomes overly focussed on the issue and less likely to respond to any rational intervention. The persons feelings need to be acknowledged

The Crisis Phase. • As the person becomes increasingly physically, emotionally and psychologically aroused, control over aggressive impulses lessen and direct violence becomes likely. • It is important to focus on the safety of yourself, the aggressor and anyone else who may be affected.

The Recovery Phase. • Agitation decreases, anxiety lessens, communication becomes possible. BEWARE! IT IS AT THIS POINT THAT MOST INTERVENTION ERRORS OCCUR. • Adrenalin can remain effective for up to 90 minutes, causing heightened states of physical and emotional arousal, you may be at risk if you expect the person to be able to discuss the incident at this time.

Post Crisis Depression Phase. • The persons behaviour will usually regress below their baseline behaviour. • Mental and physical exhaustion is common and the persons behaviour will ‘dip’ below their normal base line behaviour. They may become tearful and withdrawn or ashamed.

Danger Signs Fists may clench and unclench Facial colour may become paler Lips tighten over teeth Head drops to protect throat Eyebrows droop to protect the eyes Hands raise above the waist Shoulders tense Stance moves from square to sideways Stare is now at intended target Lowering of body to launch forward Warning and Danger Signs Warning signs Direct, prolonged eye contact Facial colour may darken Head is back Subject stands tall Subject kicks the ground Large movements close to people Breathing rate accelerates Behaviour may stop/start abruptly

Impact factors

90º The Fighting Arc The “Fighting Arc” is the area in which people can fight successfully. It covers a 90º degree angle in front of the body. Offside Positioning By positioning yourself in the “offside position” you will make it more difficult for him / her to attack you

What is Assault? Physical assault • The intentional application of force by one person to another, without lawful justification, resulting in physical injury or personal discomfort Eisener v. Maxwell 1951, Kaye v. Robinson 1991 Non-Physical Assault • The use of inappropriate words or behaviour causing distress and/or constituting harassment Physical and non-physical assaults should be documented in the service users notes and on an incident form and physical assaults referred to the police.

What to do when it doesn’t work? Flight This is always your preferred option, and it is safer. Never stay in a situation in which you feel uncomfortable; remember, even if your job role means that you work with a duty of care that duty starts with you! Unfortunately fight may be you only option. If it is, you should be aware of the limitations and legal requirements; the following laws are relevant if you have to protect yourself legally

The Criminal Justice and Immigration Act 2008provides a statutory defence: ‘A person may use such force as is reasonable in the circumstances in the prevention of a crime… Any force must be absolutely necessary and proportionate to that which it seeks to prevent. Reasonable force

The law states that any use of force must be : Necessary Was there any need to use force at all? In proportion to that which it seeks to prevent Was the level of harm suffered reasonable compared to what would have happened if no forcible intervention had been made? Carried out because of an “honestly held belief” ‘The test to be applied for self defence is that a person may use such force as is reasonable in the circumstances as he honestly believed them to be in the defence of himself or another.’ Reasonable Discussed on next slide Using Reasonable Force

In all cases, surrounding circumstances will aid the decision with regard to pursuit of criminal proceedings. The assailant’s height, build, gender, level of threat, use of weapon, intent to harm. The victim’s height, build, gender, alternative courses of action available, location circumstances, e.g. action deemed suitable in response to a threat in a pub may not be considered appropriate in a care home. Additionally, the interpretation of reasonable force depends on several further factors which are decided upon in the courts – The gravity of the crime you were trying to prevent whether it was possible to prevent it by non-violent means whether you were ready to try those means first Assessing reasonableness

A note about weapons • If anyone is armed with a weapon DO NOT approach them • Instead secure the area, removing any other service users and staff members and call the police • only staff with proper training and protective equipment should approach armed assailant

A member of the public strikes a man who attempts to steal her bag. The thief tells the police that he was assaulted….Was the action taken “reasonable”? Assessing reasonableness

Any thoughts? • A CPN who has recently been appointed is alone with a male service user in his home. He threatens to kill her but as he is between her and the door she cannot escape. He grabs her hair and attempts to force her to the floor. She strikes him in his ribs and kicks his shins while shouting for him to stop. • Are her actions acceptable?

P.L.A.N. P = Proportionate – am I using the right level of force? (don’t use a sledgehammer to crack a nut) L = Legal – Am I covered by law? A= Accountable – Am I accountable for my actions? Yes you are! N = Necessary – Was the action taken necessary?

With this? Think people… Key messages: how would you rather manage violence and aggression? • Or this? • Think problems… Empathy Listening Restrain Prosecute Patience Understanding Compassion Helping Section Medicate Seclude Caring Talking Empowering Hearing Sharing Inject Contain Paterson and Miller 2005

Challenge the language… Tormented • Change the culture… She went crazy Frightened It is just behavioural She is acting up Distressed Agitated It is just attention- seeking He is playing up Unwell She is a typical P.D. Angry Upset He is bad not mad He kicked off

Thank you for participating… Any Questions?

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Conflict Resolution Training Material: PDFs, PowerPoint, and More

Conflict management describes the processes adopted by two or more people involved in a conflict, debate, or simple differences when they reach an agreement to resolve conflict. Resolving conflict in the workplace requires the application of conflict management techniques, some of which are useful in preventing future perceived conflicts.

Most workplaces consider conflict management training a critical part of their human resource management practices. This course teaches employees different conflict resolution skills to enable them to resolve conflict before things escalate. Each conflict training program comes with activities that improve the ability of team members to see the multiple angles in a conflict, use the best practices of assertive behavior, and control their emotions in the process.

Resolve’s Instructional Materials

At Resolve, our conflict resolution programs stress the need to foster a shared understanding among workplace families, offering a structured outline that aids in navigating complex conflict scenarios. Our course is equipped with extensive training materials thoughtfully designed to equip teams and leaders with the necessary skills to adapt and effectively lead, ensuring the disagreement is resolved.

These resources are tailored to not just impart knowledge but also to speak to the diverse needs of participants and encourage the formation of a consensus around the central idea of resolving conflicts harmoniously.

The conflict training material is considered comprehensive because the course provides trainers with quick access to information that trains team members to:

• Understand the root cause of workplace conflicts.
• Improve their negotiation tactics and communication skills.
• Address conflict through problem-solving and mediation.
• Promote collaborative environments to manage conflict.

This approach to managing conflict emphasizes the importance of anger management as a key component of effective conflict resolution skills. Additionally, the inclusion of training manuals ensures that all necessary information is readily accessible by trainers, making the process of resolving conflicts more streamlined and effective.

The Significance of Robust Training Materials

Effective conflict management training necessitates materials that comprehensively address all pivotal aspects of resolving disputes. These impactful resources should facilitate both instructors and participants with structured handouts and coaching guides. For optimal training effectiveness, these materials should:

• Offer easy search capabilities for instant access to a full spectrum of the conflict resolution course.
• Be tailored to meet the assorted requirements of the workplace environment, addressing the needs of various roles, including customer service, managerial positions, and diverse job functions.
• Provide ready-to-use course materials to streamline the learning process.
• Feature a wide array of conflict resolution courses designed to encourage ongoing participation and conversation among learners.
• Include a wealth of real-life scenarios and interactive activities detailed in a way that captures and maintains the audience’s attention.
• Incorporate additional, stimulating guides to enhance the learning experience and reach a mutual agreement on the importance and application of conflict resolution techniques.

The Critical Role of Diverse Presentation Materials

Undeniably, diverse materials can make the experience more enriching and easygoing for both the trainer and the participants. The term “diversity” is often reserved for discussions on cultural and racial differences, and it is used to define the moral and social value of diverse perspectives provided in the course of dealing with the conflict training material.

The diversity of strategies in training manuals and materials not only means an engaging and effective learning experience but also brings benefits to the overall process for both the trainer and the participants.

The Importance of PDF Guides

Since its creation, the Adobe Portable Document Format (PDF) has done the job it was designed to do. Here are some of the reasons why the training material is better off in PDF format:

Maintains Document Appearance

The PDF invention helps people create documents that can be printed as they appear, with the same font, colors, and layout. PDF guides do not require pagination more than it requires images.

The PDF formation allows the placement of images where they are intended, especially when creating informatics. The same applies to the text that should appear on each page without worrying about chapters, headings, or columns.

Maintains Authenticity

The popularity of PDF guides dates back to the 1990s. One of its most-selling points is that it maintains the authenticity of any serious document. At Resolve, we pride ourselves on being the conflict resolution trainer of all times .

We provide users access to authentic PDF guides. While the materials are conveniently available in PDF format, we ensure their authenticity and trustworthiness through rigorous verification processes.

Maintains Format

The PDF can remain in the same format regardless of the machine and operating system you use. You have an option of creating a document using a word processor, but it will not retain its authenticity when it is opened in a different operating system. It is worse when the file has an image or a graph in it. The changes that affect its authenticity also affect the graph and the image, which can confuse users. When dealing with PDFs, there is no chance of these happening, and your document will remain the same at any time.

It Is Universally Accepted

The PDF format is universally accepted and can be used anywhere in the world. If you want to access the training material, you will get the same PDF guides anywhere on the planet. Everyone wants to access a file format that is easy to view and read.

It Is the Smallest in Size

Compared to other file formats, a PDF often offers a more compact size. This smaller size means that you can maintain your training material on conflict management in a compressed format without compromising the quality of the files.

The Role of Visually Engaging Presentations in Training Sessions

What are visual elements.

Incorporating visual elements in teaching conflict resolution skills is crucial, and this is where a PowerPoint slide can be highly effective. The selection of colors, fonts, layouts, images, icons, and graphics in a PowerPoint slide can significantly enhance the learning experience. For instance, to convey communication skills, using PowerPoint slides with images depicting active listening postures can be more instructive than mere textual descriptions.

These visual aids not only complement verbal or written instructions but can also effectively communicate messages on their own. To illustrate empathy, a key conflict resolution skill, particularly during disagreements, a simple emoticon like a smiley face on a PowerPoint slide or a diagrammatic representation of empathetic processes can be profoundly impactful.

Visual Elements in Training Sessions

Visual elements are necessary when teaching conflict resolution skills. For example, if you want to teach collaboration in resolving conflict, you can use visual elements showing different instances where individuals fail when they do things alone. Visual elements are engaging because they are simple, clear, and consistent in enhancing communication.

How Interactive Slides Enhance Understanding and Retention of Conflict Resolution Concepts

Presentations should not rigidly adhere to a fixed sequence. They become more captivating when they seamlessly transition from one idea to the next, often influenced by audience interaction. To infuse flexibility into conflict resolution, interactive PowerPoint slides are key, as they enhance comprehension and memory of the concepts discussed.

Innovative non-linear presentation tools, like Prezi, empower presenters to craft their PowerPoint presentations using customizable templates. These platforms offer a zoomable canvas, a distinctive alternative to the conventional PowerPoint slide, enabling the audience to actively participate, gain insights, and feel motivated to take action. Moreover, a PowerPoint slide visually depicts the connections between different points, effectively covering a logical progression of steps and actions.

Interactive Webinars and Videos in Conflict Resolution Training

Interactive webinars and video content can actualize content for dynamic learning experiences. Once again, conflict resolution training comes in touch with technology through visual learning. Videos are currently the most interesting way to tell stories that connect with the audience visually, audibly, and emotionally.

At Resolve, we’ve meticulously developed materials to cover every essential aspect of effective dispute management for your organization. Our resources, available for download, include dynamic PowerPoint slides and comprehensive guides. These tools are designed not just to convey words but to actively engage participants in the learning process.

The PowerPoint slide, in particular, enables an interactive learning environment where attendees can easily listen, absorb, and retain key conflict resolution strategies. As learners progress through the course, they can refresh their knowledge and even earn a certificate of completion. Each download offers a treasure trove of ideas and practical tools, ensuring that every participant leaves with a profound understanding and the ability to apply these skills in real-world scenarios.

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Home PowerPoint Templates Strategy 5 Conflict Resolution Strategies PowerPoint Template

5 Conflict Resolution Strategies PowerPoint Template

The 5 Conflict Resolution Strategies PowerPoint Template is a business and management presentation tool. The graphic presentation of conflict resolution is a matrix style graph. This diagram displays 5 components of conflict resolution i.e. Withdraw, Contest, Concede, Collaboration, and Compromise. The conflict or in simpler words, a difference of opinion occurs in any organizational structure or process flow. The organizations use conflict resolution strategies to resolve an internal and external issue that affect business operations. Further, the solution of these strategies depends on conflict style and management skills to handle unforeseen conflicts. This template demonstrates a strategic mapping diagram design for management planning presentations.

The PowerPoint diagram template for 5 conflict resolution strategies display graph to demonstrate level of each approach. There are four individual approaches i.e. withdraw, contest, concede, and collaboration. Whereas, the compromise in the middle represents idea of meeting halfway. Each conflict resolution strategy presents a different approach:

• Withdrawal: This is an approach where people avoid conflict. This is helpful for putting off conflicts immediately.
• Contest: The competitive strategies where outcome is winning or losing.
• Concede: A cooperative strategy where one party gives into wishes and demands of another.
• Collaborate: Integrating ideas and opinions of multiple individuals.
• Compromise: By the corporation of both parties, establish an acceptable solution.

The 5 Conflict Resolution Strategies PowerPoint Template provides 6 slides with one model overview. The additional 5 slides highlight each conflict resolution approach along with text placeholders. The users can change colors and graphic elements of this diagram with customization features available in PowerPoint.

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Best PowerPoint Templates & Slides for Conflict Resolution

One of the most important aspects of keeping the workforce motivated and content is to ensure a mechanism for conflict resolution. Conflicts, even in the best organizations can last several weeks, months or even years. This can lead to animosity, conspiracies and eventually an open confrontation that ruins the working environment. To explain conflict resolution in your presentations, we have compiled a list of the Best PowerPoint Templates & Slides for Conflict Resolution . But first, we will start with a brief explanation of conflict resolution and some related strategies and approaches.

What is Conflict Resolution?

Conflict resolution is a method or process for the peaceful resolution of a conflict. This can be done through a formal or informal method by which disputes, or disagreements are resolved. These methods might include; negotiations, diplomacy and mediation. Sometimes the process might include arbitration or litigation. A complaint process might also be initiated via an ombudsman.

Conflict Resolution Strategies: What are the Methods for Managing Conflict?

There are a number of conflict resolution strategies used to resolve conflicts, especially at the workplace. While different types of conflicts require different types of approaches and strategies, there are some fundamental strategies used in conflict resolution.

Agreed Rules and Procedures: This includes establishing ground rules by meeting according to a formal agenda. This strategy has limitations as to who attends, for how long the meeting lasts and specific do(s) and don’t(s) are laid out.

De-Escalation to Reduce Tension: When emotions are running high and people are upset, the fundamental conflict resolution strategy is to reduce hostilities and to ease out the stressful environment. This can include; separating the involved parties, acknowledging feelings to ensure everyone feels that they have been heard and public statements for de-escalation by involved parties.

Improving Perspectives and Communication: By placing the other person in the shoes of someone they have a conflict with can be an effective strategy for conflict resolution. This might be done via role reversal, empathetic reasoning and explanation of the other person’s point of view to improve communication and improve perspectives.

Controlling the Size of Issues: You can reduce the issues under discussion and divide large conflicts into smaller bits. The number of people on each side of the conflict and the number of issues under discussion can be controlled to divide large issues.

Finding Common Ground: By establishing common ground or looking for common goals or enemies can help resolve conflicts and enable reaching an agreement. There can be negotiations to build trust and the focus of parties involved in the conflict can be diverted towards something positive and beneficial to the organization.

Improving Desirability of Options: By presenting acceptable options and sweetening the pot, a conflict can be amicably resolved. In such a case alternative options can be presented to mitigate the conflicting environment and zero-sum game that the conflict-ridden parties might be involved in.

Conflict Resolution Approaches

There are a few approaches to conflict resolution that seem to be commonly practiced at the workplace. The type of approach used might depend upon the kind of conflict and the organizational culture. Most of these approaches can be teach in a conflict resolution training from reputable academies, but at a glance, this may include:

Forcing: This involves pushing one point of view against the other. This is an extreme measure and might be used when all other options have been exhausted or when the conflict involves an extreme point of view which needs to be crushed. This method is also used when a quick resolution is needed.

Win-Win: This involves coming up with a resolution which is satisfying to both parties. This can be done by collaborating with both parties, sweetening the pot for both sides with some kind of concessions or benefits. This process can be lengthy and might not work when a quick solution is required; such as when time-sensitive work is being delayed due to conflict.

Compromising: This includes reaching an agreement which partially satisfies the conflicted parties. In such a case both parties might need to be closely monitored to avoid future conflicts, especially if both sides rather see this as a lose-lose situation due to resentment.

Withdrawing: This entails avoiding the conflict altogether by not addressing it at all. This might be done when more pressing issues need to be catered for and to discourage trivial issues from ruining the working environment. In such a case one or both parties might withdraw their case.

Smoothing: This involves giving the positive aspects of both sides’ priority. Smoothing might also be used when someone accepts their mistake and one agenda against another is not to be pushed further. Smoothing can however not be used when important interests are at stake.

Best Conflict Resolution PowerPoint Templates

To present the various strategies, approaches or to help resolve conflicts at the workplace , you can use PowerPoint templates to demonstrate your point of view. Here is a list of some handy PowerPoint templates & slides for conflict resolution.

Conflict Resolution PowerPoint Template

With 9 expertly crafted slides, this presentation template provides editable slides for making conflict resolution related presentations. The title slide depicts a bullseye, which in this case is symbolic for resolution of a conflict. This is followed by sample diagrams and infographic slides. Just add your own text and other required content to populate the sample slides. The illustrations in the template provide a good visual idea regarding the presentation topic and can be complementary with your presentation text.

Go to Download Conflict Resolution PowerPoint Template

Conflict Resolution Slides for PowerPoint

This is a simple slide deck with two slides related to conflict resolution. The same illustration comes with a blue and white background with a depiction of arm wrestling to depict conflict.

Go to Download Conflict Resolution Slides for PowerPoint

Opposite Handsets PowerPoint Template for Conflict Resolution

With an illustration of two analogue handset receivers, the template depicts conflict in a symbolic manner. There are 8 slides with sample text which can be easily customized to illustrate and discuss conflict resolution. The 8th slide of the template also provides sample clipart which can be copied for making custom slide layouts.

Go to Download Opposite Handsets PowerPoint Template for Conflict Resolution

Rowing Different Directions Illustration for PowerPoint

This conflict resolution themed presentation template provides illustrations of male and female figures rowing in opposite directions. This demonstrates conflict and how rowing in opposite directions cannot lead people to their destination. This is a nice example to discuss conflict resolution and to set the tone for the presentation. The slide deck contains 4 slides, 2 each for female and male figures. You can copy these slides to include in your presentation or use the deck for making a complete conflict resolution presentation.

Go to Download Rowing Different Directions Illustration for PowerPoint

Conflict resolution many times entails allowing people to act upon their mature instincts by showing them different perspectives and reaching an agreement which can help keep things smoothly flowing within an organization. The right illustrations can help better explain these concepts to hard-wire the workforce for opting for a harmonious working environment. You can use the templates accessible via the link below for making this type of presentations.

About Farshad

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Top 7 Conflict Management Templates With Samples And Examples!

Naveen Kumar

As humans, our diverse perspectives and priorities can lead to clashes – whether it's differing opinions on a project's direction, misunderstandings between colleagues, or even a clash of personal values. It's not the conflict that defines us but how we navigate its complexities.

Conflict is a natural part of human interaction. It rears its head due to varied opinions, values, or goals. It is an inevitable guest in both personal and professional spheres, but it doesn't have to be an unwelcome one. There are ways to handle conflicts, from compromise and collaboration to assertiveness and accommodation.

Understanding Conflict Management

Conflict management is the art of resolving disputes and disagreements while preserving harmony and productivity. It is about finding the equilibrium between addressing the issue and maintaining a healthy working dynamic. While it's tempting to sidestep conflicts altogether, these often hold the potential for growth and innovation when managed in a constructive way. Recognizing this, astute organizations have come to understand that having a structured approach to conflict resolution is beneficial and imperative.

Importance of Structured Conflict Management

In workplaces where unresolved conflicts can unravel even the most tightly woven threads, structured conflict management is the guardian of harmony. A well-defined conflict management strategy offers a clear roadmap for employees to address disputes in a productive manner. It paves the way for open dialogue, minimizes misunderstandings, and prevents festering grievances from poisoning the work atmosphere. 

Structured conflict management enhances individual well-being and elevates the productivity and creativity of the entire team. Imagine a team that isn’t afraid to voice concerns or share innovative ideas because they know their viewpoints will be heard and respected. This nurturing environment attracts and retains top talent and propels organizations toward success.

Empowering Change with Our Conflict Management Templates

The key question is: How to transform conflict from a stumbling block into a stepping stone?

The Answer: Our conflict management templates .  

These templates distill years of expertise and research into accessible, user-friendly formats that can be integrated into your workplace in a seamless manner. These presentation slides are game-changers for your organization's conflict management because:

• Guided Approach: Our content-ready PPT Slides offer a structured, step-by-step approach to conflict resolution. From defining the issue to brainstorming solutions and implementing action plans, our templates guide you through the entire process.
• Consistency: Consistency is the cornerstone of effective conflict management. Use these conflict management templates to ensure that conflicts are addressed in a uniform and fair manner, reducing the risk of bias and favoritism.
• Time Efficiency: In the fast-paced business world, time is essential. These presentation layouts expedite the conflict resolution process, enabling swifter solutions and allowing everyone to return their focus to core tasks.
• Skill Development: Conflict management is a valuable skill that transcends the workplace. These PowerPoint Designs resolve immediate issues and serve as experiential learning tools, fostering better communication and problem-solving abilities among team members.

Conflicts need not be dreaded; they can be opportunities for growth and innovation. With these 100% customizable conflict management templates, you can transform discord into harmony, resentment into understanding, and turmoil into triumph. 

Get ready to foster an environment where conflicts are not obstacles but stepping stones toward a brighter future with our conflict management templates.

1. Conflict Management Training Curriculum Presentation Deck

This comprehensive presentation deck is a pivotal component of our corporate conflict management training program, encompassing six decks for each session. This dynamic PPT addresses the first stage of effective conflict management – understanding the issue.

With well-thought-out slides on icebreaker questions, what workplace conflict is, its types, common causes, and how managers add to the conflict, this resource provides profound insight to participants.  

Noteworthy statistics punctuate the narrative, underlining the pertinence of conflict management, while exploring consequences and the difference between healthy and unhealthy conflicts offers nuanced perspectives. This PowerPoint Presentation ensures active participation and an environment of learning and enjoyment with slides on engaging activities such as "four words," dissecting the power of "BUT," and collaborative problem-solving in "divide the loot." Through this presentation, participants comprehend the essence of conflict, get an opportunity for an open discussion, recollect key takeaways, and solidify their understanding through interactive assessments. Download it now!

Download this template

2. Effective Conflict Management At the Workplace Presentation Deck

This PPT Set sheds light on the role conflict management plays in navigating confrontations and fostering constructive outcomes. The agenda is to cultivate a culture of positivity and productivity by addressing disputes and disagreements in a strategic way. It delves into a wide array of conflicts that can arise in an organization, including interpersonal clashes, managerial challenges, harassment, and discrimination-based issues.

With a keen focus on department-wise reporting and statistics, this PowerPoint deck aids in analyzing conflicts' impact performance. It equips employees with the skills to handle conflicts through assistance programs and training initiatives. The conflict assessment matrices, management models, and actionable plans underscore the role of this presentation in fostering a conflict-resilient environment. From evaluating conflict severity to guiding the choice of appropriate management styles, this PPT Set contains every facet of conflict resolution. Download this template now to ensure enhanced employee assistance, seamless conflict prevention, and a more harmonious workplace.

3. Emotional Intelligence In Conflict Management Training PPT Deck

Use this presentation to train your employees on Emotional Intelligence (EI) and use this competency for effective conflict management. This comprehensive PPT Template explores both elevated and diminished forms of emotional intelligence within the conflict cycle. Enclosing a spectrum of conflict levels – from productive to polarized – the module unravels the contributing factors and intensity of conflicts, be it rooted in differences, misunderstandings, competition, or polarization.

Guiding participants with ideal behaviors for conflict scenarios, this PPT Deck equips them with strategies to navigate the fight-or-flight response. The deck imparts skills to manage workplace discord through attitude tips. It fosters positive psychology and integrates the Positive Emotion, Engagement, Relationships, Meaning, and Engagement (PERMA) Model. From dynamic activities like "Conflict Escalating and Reducing Behavior" to key takeaways and thought-provoking discussion questions, our training bundle is a treasure trove of learning. It also features energizer activities, a client proposal, an assessment form for training evaluation, and a complete suite of essential presentation slides to enrich the training experience. Grab it today!

4. Conflict Management With Communication Training Module PPT

Embark on a transformative journey through our comprehensive corporate training module, designed to navigate workplace conflicts through effective communication. This PPT Deck expounds on the origins and definitions of workplace conflicts, illuminating the role communication plays in conflict resolution. It delves into the symbiotic relationship between conflict management and refined business etiquette. Engaging participants with key takeaways, thought-provoking discussion questions, interactive case studies, and relatable memes, this presentation bundle ensures an immersive learning experience. The complete deck includes slides on organizational insights, visionary statements, strategic planning, certification, and energizer activities. The PowerPoint Set featured a comprehensive client proposal and training assessment form, underscoring our commitment to equipping individuals with the tools to foster harmony through effective communication and conflict management. Download it now!

5. Conflict Management Presentation Templates Bundle

This PPT Set covers a range of essential topics on both direct and indirect conflict management strategies, along with versatile approaches. Delve deeper into the intricacies with a PowerPoint layout that explains independent and dependent variables in conflict management, offering a detailed perspective. Explore the five stages of conflict management and gain a profound understanding of workplace conflict management styles with informative presentation designs. Get it now!

6. Conflict Management Techniques In Project Management PPT Deck

Uniting diverse personalities, attitudes, and viewpoints leads to disputes among team members, which is intrinsic to organizations with multifaceted backgrounds. This expert-designed presentation equips you with the tools to preempt and address such conflicts in an effective way. Beginning with a pulse on current organizational conflict trends and statistics, the deck progresses to unveiling the phases of conflict. Use this template to find best-in-class content on the economic implications of unresolved team discord, followed by insightful scenarios and strategies to surmount them. Whether developing an in-house approach or seeking third-party intervention, this PPT Set offers a strategic roadmap . Concluding with a KPI dashboard, the presentation module empowers businesses to assess the tangible impact of conflict resolution on employee dynamics and business performance. Grab it today!

7. Case Studies For Conflict Management Training PPT Templates

Enhance the efficacy of your conflict management training with the case studies included in this PPT Bundle. This comprehensive collection of presentation slides equips trainers to describe complex concepts with simplicity and captivate audiences during training sessions. With multiple real-world workplace conflict scenarios, this bundle features case studies such as employee disputes at the workplace, conflict with managers, and mediation at the workplace.

Each case study is well-thought-out and structured, providing PPT Layouts that delve into backgrounds, decision-making processes, outcomes, employed strategies, and recommended resolutions to avert re-occurrences. Whether illustrating the nuances of conflicts with managers or fostering mediation skills, these templates facilitate dynamic engagement, ensuring that participants grasp theoretical concepts and internalize practical applications. Empower your training sessions with tangible, relatable examples that bridge theory and reality, nurturing the skills to resolve conflicts within your audience. Download it now!

Conflict Is Bliss!

In a paradoxical twist, conflict can be blissful when harnessed with the right tools. By understanding the value of well-managed conflicts, we unlock pathways to innovation, strengthen relationships, and nurture personal development. Our conflict management templates serve as your guiding light through these intricacies of conflicts, offering structured solutions that transform discord into harmony. As you venture forward, remember that conflicts are not roadblocks but rather crossroads of opportunity. Through strategic dialogue, understanding, and the aid of these presentation slides, you can steer conversations away from chaos and toward collaborative growth. 

With our user-friendly conflict management templates, streamline conflict resolution, promote open dialogue, and foster a harmonious environment in your workplace.

FAQs on Conflict Management

1. what is conflict management.

Conflict management is the practice of identifying, addressing, and resolving disagreements or disputes in a constructive manner. It involves strategies and techniques to minimize negative impacts while fostering productive communication, understanding, and collaboration among individuals or groups experiencing conflict.

2. What are five conflict management techniques? 

The five conflict management techniques include:

• Collaboration: Working together to find a solution that satisfies the interests of the parties involved. 
• Compromise: Finding a middle ground where each party gives up something to reach an agreement.
• Avoidance: Sidestepping the conflict to calm emotions before addressing the issue.
• Accommodation: Yielding to the needs or desires of the other party to maintain relationships and harmony.
• Competing: Pursuing one's interests and objectives in an assertive way, sometimes at the expense of others' concerns.

3. What are the five stages of conflict?

The five stages of conflict are:

• Latent Conflict: The initial phase where potential sources of conflict exist but have not yet surfaced.
• Perceived Conflict: One or more parties become aware of the differences or disagreements.
• Felt Conflict: Emotions are triggered as parties experience frustration, anger, or anxiety due to the conflict.
• Manifest Conflict: The conflict becomes visible and expressed through communication, actions, or behaviors.
• Conflict Resolution: The final stage is addressing, resolving, or managing conflict through strategies.

4. What are the four ways to manage conflict? 

• Communication: Open and respectful dialogue can help parties understand each other's perspectives and work towards resolution.
• Negotiation: Engaging in discussions to reach an acceptable solution that satisfies the interests of both parties.
• Mediation: Involve a neutral third party to facilitate discussions and guide parties toward a resolution.
• Leadership and Policies: Effective leadership and established organizational policies can prevent and manage conflicts by providing guidelines for addressing issues.

5. What is the conflict management cycle? 

The conflict management cycle is a continuous process that involves stages:

• Identification: Recognizing the presence of a conflict and understanding its nature and the parties involved.
• Assessment: Analyzing the conflict's causes, potential impacts, and underlying factors.
• Intervention: Implement strategies to address the conflict, including communication, negotiation, or mediation.
• Resolution: Achieving a solution that addresses the conflict's root causes and satisfies the parties' interests.
• Evaluation: Assessing the effectiveness of the chosen resolution and its long-term impact.
• Learning: Reflecting on the conflict and its management to extract lessons that can inform future conflict resolution approaches.

Related posts:

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Conflict Management Workshop

Conflict management workshop presentation, free google slides theme and powerpoint template.

Download the "Conflict Management Workshop" presentation for PowerPoint or Google Slides. If you are planning your next workshop and looking for ways to make it memorable for your audience, don’t go anywhere. Because this creative template is just what you need! With its visually stunning design, you can provide your participants with an immersive and engaging learning experience. Don't settle for lackluster workshops when you have the opportunity to make a lasting impression with this wonderful presentation. All you need to do is fill it with your own knowledge and everything will be ready!

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