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How to Be a More Creative Problem-Solver at Work: 8 Tips

Business professionals using creative problem-solving at work

  • 01 Mar 2022

The importance of creativity in the workplace—particularly when problem-solving—is undeniable. Business leaders can’t approach new problems with old solutions and expect the same result.

This is where innovation-based processes need to guide problem-solving. Here’s an overview of what creative problem-solving is, along with tips on how to use it in conjunction with design thinking.

Access your free e-book today.

What Is Creative Problem-Solving?

Encountering problems with no clear cause can be frustrating. This occurs when there’s disagreement around a defined problem or research yields unclear results. In such situations, creative problem-solving helps develop solutions, despite a lack of clarity.

While creative problem-solving is less structured than other forms of innovation, it encourages exploring open-ended ideas and shifting perspectives—thereby fostering innovation and easier adaptation in the workplace. It also works best when paired with other innovation-based processes, such as design thinking .

Creative Problem-Solving and Design Thinking

Design thinking is a solutions-based mentality that encourages innovation and problem-solving. It’s guided by an iterative process that Harvard Business School Dean Srikant Datar outlines in four stages in the online course Design Thinking and Innovation :

The four stages of design thinking: clarify, ideate, develop, and implement

  • Clarify: This stage involves researching a problem through empathic observation and insights.
  • Ideate: This stage focuses on generating ideas and asking open-ended questions based on observations made during the clarification stage.
  • Develop: The development stage involves exploring possible solutions based on the ideas you generate. Experimentation and prototyping are both encouraged.
  • Implement: The final stage is a culmination of the previous three. It involves finalizing a solution’s development and communicating its value to stakeholders.

Although user research is an essential first step in the design thinking process, there are times when it can’t identify a problem’s root cause. Creative problem-solving addresses this challenge by promoting the development of new perspectives.

Leveraging tools like design thinking and creativity at work can further your problem-solving abilities. Here are eight tips for doing so.

Design Thinking and Innovation | Uncover creative solutions to your business problems | Learn More

8 Creative Problem-Solving Tips

1. empathize with your audience.

A fundamental practice of design thinking’s clarify stage is empathy. Understanding your target audience can help you find creative and relevant solutions for their pain points through observing them and asking questions.

Practice empathy by paying attention to others’ needs and avoiding personal comparisons. The more you understand your audience, the more effective your solutions will be.

2. Reframe Problems as Questions

If a problem is difficult to define, reframe it as a question rather than a statement. For example, instead of saying, "The problem is," try framing around a question like, "How might we?" Think creatively by shifting your focus from the problem to potential solutions.

Consider this hypothetical case study: You’re the owner of a local coffee shop trying to fill your tip jar. Approaching the situation with a problem-focused mindset frames this as: "We need to find a way to get customers to tip more." If you reframe this as a question, however, you can explore: "How might we make it easier for customers to tip?" When you shift your focus from the shop to the customer, you empathize with your audience. You can take this train of thought one step further and consider questions such as: "How might we provide a tipping method for customers who don't carry cash?"

Whether you work at a coffee shop, a startup, or a Fortune 500 company, reframing can help surface creative solutions to problems that are difficult to define.

3. Defer Judgment of Ideas

If you encounter an idea that seems outlandish or unreasonable, a natural response would be to reject it. This instant judgment impedes creativity. Even if ideas seem implausible, they can play a huge part in ideation. It's important to permit the exploration of original ideas.

While judgment can be perceived as negative, it’s crucial to avoid accepting ideas too quickly. If you love an idea, don’t immediately pursue it. Give equal consideration to each proposal and build on different concepts instead of acting on them immediately.

4. Overcome Cognitive Fixedness

Cognitive fixedness is a state of mind that prevents you from recognizing a situation’s alternative solutions or interpretations instead of considering every situation through the lens of past experiences.

Although it's efficient in the short-term, cognitive fixedness interferes with creative thinking because it prevents you from approaching situations unbiased. It's important to be aware of this tendency so you can avoid it.

5. Balance Divergent and Convergent Thinking

One of the key principles of creative problem-solving is the balance of divergent and convergent thinking. Divergent thinking is the process of brainstorming multiple ideas without limitation; open-ended creativity is encouraged. It’s an effective tool for generating ideas, but not every idea can be explored. Divergent thinking eventually needs to be grounded in reality.

Convergent thinking, on the other hand, is the process of narrowing ideas down into a few options. While converging ideas too quickly stifles creativity, it’s an important step that bridges the gap between ideation and development. It's important to strike a healthy balance between both to allow for the ideation and exploration of creative ideas.

6. Use Creative Tools

Using creative tools is another way to foster innovation. Without a clear cause for a problem, such tools can help you avoid cognitive fixedness and abrupt decision-making. Here are several examples:

Problem Stories

Creating a problem story requires identifying undesired phenomena (UDP) and taking note of events that precede and result from them. The goal is to reframe the situations to visualize their cause and effect.

To start, identify a UDP. Then, discover what events led to it. Observe and ask questions of your consumer base to determine the UDP’s cause.

Next, identify why the UDP is a problem. What effect does the UDP have that necessitates changing the status quo? It's helpful to visualize each event in boxes adjacent to one another when answering such questions.

The problem story can be extended in either direction, as long as there are additional cause-and-effect relationships. Once complete, focus on breaking the chains connecting two subsequent events by disrupting the cause-and-effect relationship between them.

Alternate Worlds

The alternate worlds tool encourages you to consider how people from different backgrounds would approach similar situations. For instance, how would someone in hospitality versus manufacturing approach the same problem? This tool isn't intended to instantly solve problems but, rather, to encourage idea generation and creativity.

7. Use Positive Language

It's vital to maintain a positive mindset when problem-solving and avoid negative words that interfere with creativity. Positive language prevents quick judgments and overcomes cognitive fixedness. Instead of "no, but," use words like "yes, and."

Positive language makes others feel heard and valued rather than shut down. This practice doesn’t necessitate agreeing with every idea but instead approaching each from a positive perspective.

Using “yes, and” as a tool for further idea exploration is also effective. If someone presents an idea, build upon it using “yes, and.” What additional features could improve it? How could it benefit consumers beyond its intended purpose?

While it may not seem essential, this small adjustment can make a big difference in encouraging creativity.

8. Practice Design Thinking

Practicing design thinking can make you a more creative problem-solver. While commonly associated with the workplace, adopting a design thinking mentality can also improve your everyday life. Here are several ways you can practice design thinking:

  • Learn from others: There are many examples of design thinking in business . Review case studies to learn from others’ successes, research problems companies haven't addressed, and consider alternative solutions using the design thinking process.
  • Approach everyday problems with a design thinking mentality: One of the best ways to practice design thinking is to apply it to your daily life. Approach everyday problems using design thinking’s four-stage framework to uncover what solutions it yields.
  • Study design thinking: While learning design thinking independently is a great place to start, taking an online course can offer more insight and practical experience. The right course can teach you important skills , increase your marketability, and provide valuable networking opportunities.

Which HBS Online Entrepreneurship and Innovation Course is Right for You? | Download Your Free Flowchart

Ready to Become a Creative Problem-Solver?

Though creativity comes naturally to some, it's an acquired skill for many. Regardless of which category you're in, improving your ability to innovate is a valuable endeavor. Whether you want to bolster your creativity or expand your professional skill set, taking an innovation-based course can enhance your problem-solving.

If you're ready to become a more creative problem-solver, explore Design Thinking and Innovation , one of our online entrepreneurship and innovation courses . If you aren't sure which course is the right fit, download our free course flowchart to determine which best aligns with your goals.

critical thinking and creative problem solving ppt

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Critical and Creative Thinking.ppt

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That neither can be separated from the other without an essential loss to both." anonymous In Webster's Dictionary of Synonyms "The word 'critical' when applied to persons who judge and to their judgments, not only may, but in very precise use does, imply an effort to see a thing clearly and truly so that not only the good in it may be distinguished from the bad and the perfect from the imperfect, but also that it as a whole may be fairly judged and valued."

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In this chapter, I analyse if there is an inherent paradox between creativity and criticality. With critical thinking being among the core values in higher education, can we then also foster creative thinking? In answering this question, I use the masters degree LAICS (Leadership And Innovation in Complex Systems) as a case study. Interviews with students are used to shed light on creative teaching and learning. It is shown that creativity can be taught by teaching creatively. I conclude that creativity and criticality are not entirely different ways of thinking and both are important in academia, but creativity can be hampered by our norms, rules, and structures.

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This document is a summary of key readings in critical thinking and creativity, prepared for school teachers. It focuses on four topics: (a) critical thinking and its relationship to creativity; (b)an education-related concept of creativity (i.e., understanding what you are trying to promote); (c) recognizing classroom creativity when you see it (i.e., the personal and product-related components of creativity – personality, processes, products); (d) creativity-oriented pedagogy (i.e., how to teach in ways which will promote creativity as it is defined in 2).

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The need to educate graduate students capable of addressing complex, multifaceted problems requires that we demystify creative thinking and recognize its inherent symbiosis with critical thinking. In this article, I describe the relationship between critical and creative thinking and offer a new and novel approach that explicitly acknowledges the role of creative thinking in improving the thinking, speaking, writing, and listening skills of graduate students in online programs.

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Critical thinking, defined as thinking that evaluates itself, is considered in terms of two broad intellectual functions: analytical and heuristic thought. Both functions are shown to be valuable, with distinctive strengths and limitations, and both are useful in correcting bias.

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Critical Thinking and Decision-Making  - What is Critical Thinking?

Critical thinking and decision-making  -, what is critical thinking, critical thinking and decision-making what is critical thinking.

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Critical Thinking and Decision-Making: What is Critical Thinking?

Lesson 1: what is critical thinking, what is critical thinking.

Critical thinking is a term that gets thrown around a lot. You've probably heard it used often throughout the years whether it was in school, at work, or in everyday conversation. But when you stop to think about it, what exactly is critical thinking and how do you do it ?

Watch the video below to learn more about critical thinking.

Simply put, critical thinking is the act of deliberately analyzing information so that you can make better judgements and decisions . It involves using things like logic, reasoning, and creativity, to draw conclusions and generally understand things better.

illustration of the terms logic, reasoning, and creativity

This may sound like a pretty broad definition, and that's because critical thinking is a broad skill that can be applied to so many different situations. You can use it to prepare for a job interview, manage your time better, make decisions about purchasing things, and so much more.

The process

illustration of "thoughts" inside a human brain, with several being connected and "analyzed"

As humans, we are constantly thinking . It's something we can't turn off. But not all of it is critical thinking. No one thinks critically 100% of the time... that would be pretty exhausting! Instead, it's an intentional process , something that we consciously use when we're presented with difficult problems or important decisions.

Improving your critical thinking

illustration of the questions "What do I currently know?" and "How do I know this?"

In order to become a better critical thinker, it's important to ask questions when you're presented with a problem or decision, before jumping to any conclusions. You can start with simple ones like What do I currently know? and How do I know this? These can help to give you a better idea of what you're working with and, in some cases, simplify more complex issues.  

Real-world applications

illustration of a hand holding a smartphone displaying an article that reads, "Study: Cats are better than dogs"

Let's take a look at how we can use critical thinking to evaluate online information . Say a friend of yours posts a news article on social media and you're drawn to its headline. If you were to use your everyday automatic thinking, you might accept it as fact and move on. But if you were thinking critically, you would first analyze the available information and ask some questions :

  • What's the source of this article?
  • Is the headline potentially misleading?
  • What are my friend's general beliefs?
  • Do their beliefs inform why they might have shared this?

illustration of "Super Cat Blog" and "According to survery of cat owners" being highlighted from an article on a smartphone

After analyzing all of this information, you can draw a conclusion about whether or not you think the article is trustworthy.

Critical thinking has a wide range of real-world applications . It can help you to make better decisions, become more hireable, and generally better understand the world around you.

illustration of a lightbulb, a briefcase, and the world

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Thinking critically making decisions solving problems template knowledge ppt designs

Presenting this set of slides with name Thinking Critically Making Decisions Solving Problems Template Knowledge Ppt Designs. The topics discussed in these slides are Thinking Critically, Making Decisions, Solving Problems, Template Knowledge. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience.

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Daily Press & Argus (Livingston County)

Hartland middle schoolers put creative problem-solving to the test

HARTLAND — A group of Hartland middle schoolers has proven exceptionally adept at solving problems and critical thinking.

Six students from Farms Intermediate School have advanced to the state finals for "Odyssey of the Mind" on March 16 at Middleville High School. Odyssey of the Mind is a creative problem-solving program, where team members present a solution to a predefined long-term problem.

Each team prepares for several months before competition season begins. The solution involves writing, design, construction and theatrical performance.  

The students placed second at state regionals in Corunna earlier this month. If they place among the top teams in the state competition, they'll advance to the international finals at the University of Iowa later this spring.  

All six students — Grace Hnidy, Mikayla Slesinski, Mia Zerafa, Mikah Wood, Maddie Berry and Isaac Kotrba — were part of an OM team last year at Lakes Elementary, which also advanced to state finals, according to parent coordinators Kristy Slesinski and Ellen Zerafa.

Kristy participated in OM, formed in 1978, while growing up in Howell.

“It really helps teach critical thinking skills,” she said, also emphasizing teamwork and the importance of "thinking on the spot" with a spontaneous question at each competition.

The middle schoolers were first notified of their prompt in August, and members have met at least once weekly since then to prepare. The team is only allowed to spend a combined $135 on costumes and props for their presentation, encouraging even more creativity.

“We’re passionate about the program, which is why we volunteered to help,” Ellen said. “OM really capitalizes on the individual strengths of the kids.”  

As the team prepares for the state finals, the students are working to improve their approach.

“Either way, we’re proud of all they’ve accomplished," Kristy said.

Learn more about the program at odysseyofthemind.com .

— M. Alan Scott is a freelance writer for The Livingston Daily. Contact the newsroom at  [email protected] .

This article originally appeared on Livingston Daily: Hartland middle schoolers put creative problem-solving to the test

From left: Issac Kotrba, Mikah Wood, Maddie Berry, Mia Zerafa, Mikayla Slesinski and Grace Hnidy. The six students have teamed up for "Odyssey of the Mind."

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CREATIVE PROBLEM SOLVING

Nov 16, 2014

1.72k likes | 3.83k Views

CREATIVE PROBLEM SOLVING. CREATIVE PROBLEM SOLVING. Introductions Purpose Learning Objectives. CREATIVE PROBLEM SOLVING. PURPOSE: To develop the awareness and the skills necessary to solve problems creatively. LEARNING OBJECTIVES. 1. Define creative problem solving.

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CREATIVE PROBLEM SOLVING Optimist International

CREATIVE PROBLEM SOLVING • Introductions • Purpose • Learning Objectives Optimist International

CREATIVE PROBLEM SOLVING PURPOSE: To develop the awareness and the skills necessary to solve problems creatively. Optimist International

LEARNING OBJECTIVES 1. Define creative problem solving. 2. Be familiar with common mental blocks to creative thinking process. 3. Explore ways to be more creative. 4. Know the steps to the creative problem solving process. 5. Be familiar with: Brainstorming, Mind mapping and Multivoting 6. Apply tools to solve a problem. Optimist International

Workshop Outline • A. What is creative problem solving? • B. Why don’t we think creatively more often? • C. How can we be more creative? • D. What is the creative problem solving process? • E. What are some other specific creative problem solving tools and techniques? • F. Application of learning. Optimist International

CREATIVE PROBLEM SOLVING What is creative problem solving? Optimist International

Some Additional Thoughts • The creative person uses information to form new ideas. • The real key to creative problem solving is what you do with the knowledge. • Creative problem solving requires an attitude that allows you to search for new ideas and use your knowledge and experience. • Change perspective and use knowledge to make the ordinary extraordinary and the usual commonplace. Optimist International

DEFINITION Creative problem solving is - Optimist International

DEFINITION “Creative problem solving is - looking at the same thing as everyone else and thinking something different.” Adapted from a famous quote from a former Nobel prize winner, Albert Szent-Gyorgi. Optimist International

EXERCISE Optimist International

A SOLUTION Optimist International

LET’S TALK ABOUT: Why don’t we think creatively more often? What are the barriers that get in our way? Optimist International

BARRIERS THAT GET IN OUR WAY • Time • Why change? • Usually don’t need to be creative • Habit • Routine • Haven’t been taught to be creative What are some other barriers that get in our way? Optimist International

MENTAL BLOCKS Mental blocks are reasons (attitudes) why we don’t “think something different.” Optimist International

MENTAL BLOCKS 1. The _______ answer. 2. That’s not _________. 3. __________ the rules. 4. Be ______________. 5. ________ is frivolous. 6. That’s not my _____. 7. ________ ambiguity. 8. Don’t be _________. 9. __________is wrong. 10. I’m not __________. Optimist International

MENTAL BLOCK # 1 • The right answer. Only one? Optimist International

MENTAL BLOCK # 2 • The right answer. • That’s not logical. Optimist International

MENTAL BLOCK # 3 Why rules should be challenged: • 1. We make rules based on reasons that make a lot of sense. • 2. We follow these rules. • 3. Time passes, and things change. • 4. The original reasons for the generation of these rules may no longer exist, but because the rules are still in place, we continue to follow them. • The right answer. • That’s not logical. • Follow the rules. Optimist International

MENTAL BLOCK # 4 • The right answer. • That’s not logical. • Follow the rules. • Be practical. Optimist International

MENTAL BLOCK # 5 • The right answer. • That’s not logical. • Follow the rules. • Be practical. • Play is frivolous. “When do you get your best ideas?” Optimist International

MENTAL BLOCK # 6 • That’s not my area. Optimist International

MENTAL BLOCK # 7 • That’s not my area. • Avoid ambiguity. AMBIGUITY Optimist International

MENTAL BLOCK # 8 • That’s not my area. • Avoid ambiguity. • Don’t be foolish. Optimist International

MENTAL BLOCK # 9 • That’s not my area. • Avoid ambiguity. • Don’t be foolish. • To err is wrong. Optimist International

MENTAL BLOCK # 10 • That’s not my area. • Avoid ambiguity. • Don’t be foolish. • To err is wrong. • I’m not creative. Optimist International

BEING MORE CREATIVE How can we be more creative? Jot down at least 3 ideas that come to your mind. Optimist International

Golden Rules of Creative Thinking • Start small trying to discover new ways to be creative, ___________. • __________ to abandon the old, obsolete ways of doing things and explore new ways. • It is not possible to change the way we think about everything. ________ in which to try creative thinking techniques. • Understand that creative thinking requires __________, but it is worth it! • Remember that creative thinking is both _______ and__________!!! Optimist International

Golden Rules of Creative Thinking (Continued) • _________ on what you can reasonably do. Trying to do too many things at once compromises the effort and may take away from the results. • _________creative thinking for today as well as tomorrow. • Include other people in the creative thinking process with you. __________fosters creative thinking. • Include _______ and ______ in your creative thinking process as well as ___________. • Keep ________________. Optimist International

CREATIVE PROBLEM SOLVING PROCESS STEP 1. State what appears to be the problem. The real problem may not surface until facts have been gathered and analyzed. Therefore, start with what you assume to be the problem, that can later be confirmed or corrected. Optimist International

CREATIVE PROBLEM SOLVING PROCESS STEP 2. Gather facts, feelings and opinions. What happened? Where, when and how did it occur? What is it’s size, scope, and severity? Who and what is affected? Likely to happen again? Need to be corrected? May need to assign priorities to critical elements. Optimist International

CREATIVE PROBLEM SOLVING PROCESS STEP 3. Restate the problem. The real facts help make this possible, and provide supporting data. The actual problem may, or may not be the same as stated in Step 1. Optimist International

CREATIVE PROBLEM SOLVING PROCESS STEP 4. Identify alternative solutions. Generate ideas. Do not eliminate any possible solutions until several have been discussed. Optimist International

CREATIVE PROBLEM SOLVING PROCESS STEP 5. Evaluate alternatives. Which will provide the optimum solution? What are the risks? Are costs in keeping with the benefits? Will the solution create new problems? Optimist International

CREATIVE PROBLEM SOLVING PROCESS STEP 6. Implement the decision! Who must be involved? To what extent? How, when and where? Who will the decision impact? What might go wrong? How will the results be reported and verified? Optimist International

CREATIVE PROBLEM SOLVING PROCESS STEP 7. Evaluate the results. Test the solution against the desired results. Make revisions if necessary. Optimist International

10 Questions To Encourage Ideas • What if…? • How can we improve…? • How will the Optimist Member and/or the community benefit? • Are we forgetting anything? • What’s the next step? Optimist International

10 Questions To Encourage Ideas • What can we do better…? • What do you think about…? • What should we add? • What should we eliminate? • What other ideas do you have...? Optimist International

TOOLS & TECHNIQUES BRAINSTORMING Purpose: To generate a large number of ideas in a short period of time. Optimist International

BRAINSTORMING Rules for Brainstorming: • The more ideas the better! • No discussion • No idea is a bad idea • Build on one another’s ideas • Display all ideas Optimist International

BRAINSTORMING EXERCISE How Do We Motivate Our Local Optimist Club Members? Ideas: Freely record your ideas as they come to your mind. Optimist International

Re-state the question to keep the process going Remember Creative Thinking What did you mean by that?!!! BRAINSTORMING GUIDELINES 1. Practice question:How Do We Motivate Our Local Optimist Club Members? 2. Clarify understanding. Once all the ideas have been generated (it may take approximately 5 to 6 minutes),review ideas offered. Optimist International

Let’s combine ideas!!! Are wedone yet? BRAINSTORMING GUIDELINES 3. Combine items that are similar and/or eliminate duplicates. 4. Completion. Optimist International

TOOLS & TECHNIQUES - MULTIVOTING • Purpose: To help a group of people make a decision with which they are comfortable. • Definition: A way to vote to select the most important or popular items (alternatives) from a list. Optimist International

Multivoting List 1. 2. 3. 4. 5. 6. Revised List 1. 2. 3. MULTIVOTING Steps 1. Generate a list of items and number each item. 2. If two or more items seem similar, they may be combined. 3. If necessary, renumber the items. Optimist International

MULTIVOTING Steps (Continued) 4. Write down the numbers of the items you feel are the major cause of the problem. 5. Share your votes by a show of hands. 6. Eliminate those items with the fewest votes. 7. Repeat steps 3 (renumber) through 6 on the list of remaining items. Continue this process until only a few items remain. If a clear favorite does not emerge, the group may discuss the items listed and make a choice. Optimist International

MIND MAPPING • Definition : A visual picture of a group of ideas, concepts or issues. • Purpose : • Unblock our thinking. • See an entire idea or several ideas on one sheet of paper. • See how ideas relate to one another. • Look at things in a new and different way. • Look at an idea in depth. Optimist International

Motivating Members Methods How Think freely!! Mind Mapping Exercise 1. Initial Tumble of Ideas. • Over-sized blank sheet of paper. • Select word, phrase or problem statement to serve as a focus for discussion. • Print it in the middle of the paper. Enclose it in a box or oval. • Let a word pop out of your mind. Print it anywhere on the paper. • Underline it and connect the line with the problem statement (or key phrase or word) you are working. • Record the next idea and connect it to original focus point or the prior thought. • Continue printing and connecting words. Optimist International

Motivating Members People Helping Others Purpose Resources Results Methods Fun Learning How Mind Mapping Exercise EXAMPLE Optimist International

Mind Mapping Exercise-- Helpful Hints A • Keep your printing large and easy to read. • Feel free to use symbols and or pictures. • Have some fun using different colors. Optimist International

Have Fun Drawing Your Own Mind Map! COMPLETED MAP • Draw over clusters of similar thoughts that are associated with the main focus point. Have fun using a different color highlighter with each cluster of words. • How do the variety of ideas relate to one another? • Do you notice any common causes of the problem? What are the most important causes? • You are now ready to brainstorm solutions! Optimist International

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