operations management literature review

Healthcare operations management: a structured literature review

• Research Paper
• Published: 09 June 2016
• Volume 43 , pages 259–279, ( 2016 )

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• R. K. Jha 1 ,
• B. S. Sahay 1 &
• P. Charan 1  

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This study reviewed research papers on healthcare operations management from reputed operations management and service management journals from 2000. The literature review covered a total of 177 research papers on healthcare operations management. The objective of the literature review was to identify key dimensions of healthcare operations management, highlight the present trend in research on healthcare operations management, and suggest areas for future research. The literature review identified six major themes namely service quality, service operation strategy, information technology, service scheduling, service performance, and others elements (consists of five sub-themes). The study found that a large proportion of empirical studies in the area of healthcare operations management have been conducted in developed nations. This calls more research in developing and underdeveloped nations because the management challenges of healthcare industry in developing and underdeveloped nations are quite different from those in developed nations.

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R. K. Jha, B. S. Sahay & P. Charan

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Jha, R.K., Sahay, B.S. & Charan, P. Healthcare operations management: a structured literature review. Decision 43 , 259–279 (2016). https://doi.org/10.1007/s40622-016-0132-6

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Published : 09 June 2016

Issue Date : September 2016

DOI : https://doi.org/10.1007/s40622-016-0132-6

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Home > Academic Affairs > COB > MANAGEMENT > MANJOU > 46

Management Department Faculty Journal Articles

Operations management curricula: literature review and analysis.

John K. Visich , Bryant University Basheer M. Khumawala , University of Houston

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Published by Taylor & Francis in Journal of Statistics and Management Systems, Vol. 9, No. 3, 2006, pp. 661-687.

Published version of this article may be found here .

Operations Management; Curriculum Development; Education; Course Surveys

Taylor & Francis

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Journal of Statistics and Management Systems

A review and analysis of studies on the interface between Operations Management (OM) academicians and industry practitioners indicate the existence of a persistent gap between what is being taught and what is relevant to practitioners in their daily jobs. The majority of practitioner studies have been directed at upper management levels, yet academia typically educates students for entry level or management trainee (undergraduate) and mid-management (MBA) positions. A recurring finding was that academicians prefer to teach quantitative techniques while practitioners favor qualitative concepts. The OM curricula literature shows some disagreements between academicians concerning subject matter, and a wide variety of teaching opinions. This paper provides an extensive analytical review of OM curricula literature along with their respective authors’ conclusions. From this analysis we suggest a customer-focused business plan to close the gap between industry and academia. This plan can be modified to account for faculty teaching and research interests, local industry requirements and institution specific factors such as class sizes and resources.

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