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IT Help Desk Support Resume Examples

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City, State, Zip Code

Home: 000-000-0000 | Cell: 000-000-0000

[email protected]

Experienced IT help desk support representative with strong background in the installation and maintenance of software and hardware. Trained to deliver an exceptional level of customer service in IT support. Ready to take four-plus years in the field to repair, modify, install, and advise in the management of software and hardware.

There are plenty of opportunities to land an IT Help Desk Support job position, but it won’t just be handed to you. Crafting an IT Help Desk Support resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.

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sample help desk support resume

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IT Help Desk Resume: Examples and Guide [10+ Tips]

IT Help Desk Resume: Examples and Guide [10+ Tips]

You keep the company running through a thousand tiny problems because you understand how tech works. Prove it to employers with a highly functional IT help desk resume.

Tom Gerencer, CPRW

As seen in:

You can’t afford a failed connection in your job search. But without a Cisco-worthy IT help desk resume, denial of service is almost guaranteed. That’s because the hiring manager has a packed calendar this week, and she won’t take a second look at you if your resume is as generic as a CAT-5 cable.

Don’t panic.

You can write a Juniper-level resume for IT help desk jobs if you do a few things differently than other job seekers. First and foremost? Don’t focus on your job duties from past jobs. That’s yawn-provoking. Instead, show how you’ve made the needle jump with your accomplishments. We’ve got a template and the right steps below.

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here .

it help desk resume templates

Sample resume made with our builder— See more resume samples here .

Want more IT resume examples? You’re in the right place:

Sample IT Help Desk Resume Template

Ray Hernandez

[email protected]



Resume Summary

Accomplished IT help desk specialist with 4+ years of experience keeping systems running and resolving trouble tickets in a Windows 10 environment. Seeking to improve service massively at GalvaTech Inc. At Phair-Litman Systems, installed 120+ new PC workstations and laptops with Windows 10 with zero downtime.

Work Experience

IT Help Desk Specialist

Phair-Litman Systems, Fairhaven, TN

June 2017 – June 2020

Help Desk Technician

Zaffnathy Sports, Inc.

June 2015–March 2017

University of Maine

BS in Computer Science

Graduated: June 2015

Additional Activities

Core Skills


Here’s how to write your own job-getting IT help desk resume:

1. Format Your IT Help Desk Resume Correctly

Here’s the bad news—the company won’t hire an IT help desk specialist with a sloppy resume. With the wrong formatting, margins, fonts, and resume layout , they’ll assume you’re Dennis Nedry. Don’t be that job applicant. Turn in a sharp-looking IT help desk resume to show you know your stuff.

The perfect resume should prove you know a switch from a router at first glance. Here’s how to nail the right resume format for a job :

Read more:  What's the Difference Between a Resume and a Cover Letter

2. Catch Their Eye With a Resume Profile Statement

You need a resume introduction .as the TL;DR version of your resume. It goes at the top, and it should grab them like a secure connection request.

If you’re new to help desk work, write a career objective statement . Back before Wi-Fi, those were a way to explain your career goals. That’s job search suicide today. Employers want to hear about your goal to help them make their IT situation better.

If you’ve got more experience than Larry Ellison, write a career summary statement . It’s the elevator pitch for your resume. Pick the best parts of your resume and shine a floodlight on them. Your summary should make the hiring team say, “Okay, I need to read this carefully.”

Read more: Ways to Make a Resume Stand Out

3. Target Your IT Help Desk Resume Job Description

Oh-oh. You’ve been making a big mistake. Your past resumes have talked about your duties and responsibilities. You know: “I provided technical support, resolved trouble tickets, and installed hardware and software.” What’s wrong with that? Everything. We have no idea if you shined or fizzled.

You can’t just say you were an IT help desk specialist. You have to show you were the Sheldon Cooper of the company.

Here’s how to add relevant experience in a resume so it blows their suits off:

Read more:  Should You Include Irrelevant Experience on a Resume

4. Write an Engaging IT Help Desk Resume Education Section 

Do you need to show education in a resume for IT help desk jobs? Absolutely. You don’t need a computer science degree to get the job. But—you have to show your schooling. The trick? Don’t just list your degree . Add a couple of accomplishments that show you weren’t just playing beer pong.

Pro Tip: According to US Government data , computer support jobs will grow at 10% in the next 10 years. That’s faster than the average job. But your resume needs to sizzle if you want a good one.

5. Prove Your IT Help Desk Skills

So many job applicants get the resume skills section wrong. They treat it as a laundry list. The more the merrier, right? Nope. The key is to list only a sampling of your skills. But—make them the perfect IT help desk skills the company is jonesing for. This is really powerful if you get it right.

Here's how to prove your IT help desk skills are Cisco-ready:

IT Help Desk Resume Skills

Read more:  How to List Programming Languages on a Resume

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check . Start building a  professional resume template here for free .

Create the perfect resume

When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.

6. Add “Other” Sections to Your IT Help Desk Resume

Show you’ve done more with your skills than just go to school and get a job.

Read more:  What Does the Best Resume Look Like?

7. Write a Cover Letter for Your IT Help Desk Resume

Do you need a cover letter in an IT help desk resume? Yes. Too many applicants these days are spamming employers. To show you’ve actually thought about this job, a letter is imperative. What is a cover letter for ? To prove you really want this job out of all the others and you’ll work hard if they hire you.

Include the right cover letter parts :

How long is a cover letter ? Three punchy paragraphs and less than a full page. Nobody will read the War and Peace of cover letters.

Read more: What Should a Cover Letter Say

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here.  Here's what it may look like:

matching set of resume and cover letter

See more cover letter templates and start writing.

That’s it!

That’s everything you need to write a great IT help desk resume!

Thanks for reading! Do you have another question on how to make a Juniper-worthy IT help desk resume? Give us a shout in the comments section!

Tom Gerencer, CPRW

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Help Desk Support Resume Guide + Tips + Example

A well-written help desk support resume can propel your IT career. Our guide can help you create an effective help desk support resume to showcase your skills and present you as a desirable candidate.

Start by editing this IT help desk support resume sample template or explore our 40+ resume templates to find the best one for you.

More Resume examples for the next step in your information technology career

Help desk support resume example (text version)

Kathy Webster

San Francisco, CA 94015 (555) 555-5555 [email protected]

Professional Summary

Enthusiastic help desk support professional seeking to benefit an IT Department with complex technical knowledge and strong time management skills. Skilled at building rapport with diverse individuals while handling complex technical issues. Vast knowledge of web applications, software and framework.

Work History

November 2020 – Current Jobot – San Francisco, CA Help Desk Associate

September 2017 – October 2020 Aventi Group – San Francisco, CA Technical Support Representative

June 2014 – August 2017 Concentrix – San Francisco, CA Technical Support Agent

June 2014 San Francisco State University San Francisco, CA Bachelor of Science Computer Science

5 essentials of a top help desk support resume

Contact details.

This section will have all the information needed to contact you for a counselor interview. The standard goes: full name, city, state and ZIP code, followed by phone number and email address. Finally, add a professional website, LinkedIn profile, or any other professional networking profile.

Personal statement

This section is your introduction to the hiring manager or recruiter. Also called a professional summary , this is where you present your best skills and your related work experience for the help desk support position. In no more than five sentences, you will let the recruiter know: how long you have been in the industry, one or two professional accomplishments and your best job-relevant skills. 

Highlight what you bring to the table with a stellar skills section. To create it, use the job description and match your skills to the ones the employer is looking for. In a bulleted list, create a balanced list of hard skills , like your ticketing system experience and diagnostic programs expertise, and soft skills , such as active listening and collaboration skills. 

If this is your first job as help desk support, you can include transferable skills from other employment.

Show your experience in the field by creating a clear work history that highlights your career achievements. Start by adding your employment in reverse-chronological order to showcase your experience in the field. Add the company names, locations and dates of employment. For every job, include a bulleted list of three measurable accomplishments, like the number of tickets assisted in a day, a collaborative initiative that improved requests assistance and how you successfully implemented a new process. 

If this is your first job, you can include other relevant work experience , like volunteer experiences, community services, professional projects and more. 

Use a bulleted list to create your education section. Include the educational institution’s name, the degree conferred and graduation year. Omit the graduation date if it was 10 years ago or more. You can include special training and certifications in this section or create a separate, optional, Certification section. 

If you did not attend college, list your high school and any other post-high school course you’ve completed.

See why My Perfect Resume is a 5-star resume builder

Action words for a stand-out help desk support resume.

Use action words to strengthen your help desk support technician resume. Their directness not only saves precious resume space, but also add value to your skills and expertise. By combining these verbs with your measurable achievements, your resume could make a lasting impression. 

Here’s a short list of action words for a help desk support resume:

Create a help desk support technician resume quickly and easily with the help of our Resume Builder . With editing tools and step-by-step guidance, you’ll be done in as little as 15 minutes. You can use our expert content suggestions and, once you’re satisfied with the product, download it in multiple formats.  We have 800+ resume examples to help you create the perfect help desk support resume. 

Top skills for a help desk support resume

Highlight what you can bring to the table with an eye-catching skills section. Create it by matching the required skills and traits to those that fit you. 

Your skills might include the following:

Certifications for a counselor resume

Continued education and training are key in the IT industry. If you are certified or are in the process of being certified, add your hard-earned education to your resume. Remember to include the expiry date or completion date, whichever applies to your particular certification. 

There are several certification options for a help desk support resume, including: 

Pair your resume with a matching cover letter

Pair Resume

Help desk support resume FAQ

1. how to write a help desk support technician resume position.

The first step to creating a help desk support technician resume is saving the job description. Always tailor your resume to the job description by using its keywords

Then, start with the five primary sections: 

If you have additional information to include, create optional sections. For example: 

Use the IT help desk support resume sample as a guide to build your resume. Create an effective resume quickly and easily with our Resume Builder. It provides step-by-step guidance and editable content suggestions.

2. How to write a cover letter for a help desk support resume?

A cover letter is a one-page document used to expand on your resume and connect with an employer on a human level. Use the cover letter to include important information that could require storytelling, like a project you’re proud of and could benefit the employer, and to take control of the narrative by addressing concerns, like a long period of unemployment. 

If you’re new to the industry or seeking your first job, a cover letter can help present you as a great candidate by highlighting your transferable skills and commitment to the role.

If you’re not sure how to write a cover letter , here are a few tips. 

Our Cover Letter Builder can help you create a great cover letter in 15 minutes with step-by-step guidance and industry-specific expert suggestions. 

3. How to make a help desk support resume with no experience?

When it comes to how to write a resume with no experience , think outside the box. You may lack formal experience, yet your skills, training and other types of experience can help you stand out as a candidate. 

Take these steps into consideration when creating your help desk support resume:

It is perfectly acceptable to use tools to build your resume, like our Resume Builder, which includes guidance and content suggestions according to the industry and your experience.

Do’s and don’ts for building a help desk support resume

Top 4 tips for acing a help desk support interview

Research the company before your interview..

Learning more about the company will help you prepare for the interview and give you more confidence. Do your research through available channels like their company website, social media and news. If you know previous or current employees, reach out to them. This knowledge will show your potential employer interest, dedication and commitment — traits that hiring managers look for in every candidate.

Practice at home.

Prepare for possible interview scenarios by practicing an interview with the help of a friend or relative. Start by reviewing the most common interview questions, such as: 

Research online for other possible interview questions , write down your answers and practice with your interview partner. Once you’re done, ask for feedback and brainstorm ways to improve your answers. Preparation will boost your confidence and chances of getting a callback for a second help desk support interview.  

Pro tip: practice in front of a mirror. Remember to look at both your facial expressions and body language, which hiring managers will notice. 

Ask questions.

Prepare three to five questions to show your enthusiasm for the role, while learning more about the potential employer. Ask open-ended questions which will allow the interviewer to elaborate on their answer. Remember, you’re interviewing them as much as they’re interviewing you.

Get started with these examples or be inspired to create your own: 

Gather your references.

Contact former managers and colleagues to be potential references as you start applying for counselor positions. Your potential references should be able to vouch for your work ethic and skills. Explain to them where you are in the process and let them know they could receive a phone call or email. Also, request at least two letters of recommendation for you. 

If you’re applying for your first help desk support, you can request a reference from former professors, mentors or volunteer coordinators that can vouch for your skills.

Cover letter examples for the next step in your information technology career

CV examples for the next step in your information technology career




sample help desk support resume

Sample resume for a midlevel IT help desk professional

Does your IT help desk resume need some help? Showcase your technical, diagnostic and customer service skills to generate interest from employers, says resume expert Kim Isaacs. Get inspired with this sample resume for a midlevel help desk professional that Isaacs created below, and download the midlevel IT help desk professional resume template in Word.

Jobs for IT help desk specialists are projected to grow by 11% (or 88,500 jobs) from 2016 through 2026, which is higher than average, according to the Bureau of Labor Statistics (BLS). You'll find the highest level of employment for this job in the following states: California , Texas , New York , Florida , and Illinois ; and in the following metropolitan areas: New York City , Chicago , Dallas , Washington D.C. , and Atlanta .

As an IT help desk specialist, you can expect to earn a median wage of $52,810 per year, or $25.39 per hour, according to the BLS.

Apply to IT help desk jobs

Midlevel IT Help Desk Professional resume template

Jordan Smith Sometown, TX 75035 Home: (555) 555-1234 | [email protected] | LinkedIn URL


Tier 1 Help Lines | Technical Support | User Training | Software/PC/LAN Troubleshooting


Process Flows & Call-Tracking Tools: ITIL incident management service processes; HEAT; Remedy; Zendesk; Freshdesk; Samanage; Desk.com Software: MS Office (Word, Excel, Outlook, PowerPoint, Access); VMware applications; Salesforce; anti-virus programs Browsers: Chrome; Safari; Firefox; MS Edge; IE; SeaMonkey Navigator; Opera Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems Networking: LAN & VPN/Remote Connectivity, TCP/IP Platforms: Windows, Unix, NetWare Servers, Citrix


ABC COMPANY — Sometown, TX Tier 1 Help Desk, 2015 to Present

XYZ COMPANY — Sometown, TX Help Desk Technician, 2012 to 2015


Microsoft Certified Desktop Support Technician (MCDST) Microsoft Office Specialist (MOS) CompTIA A+

ABC COLLEGE — Sometown, TX Completed Courses in Computer Science and Liberal Arts

Get a resume review

People look to you for help when their systems aren't properly working, and when it comes to your job search, there are people you can reach out to for help too. Could your resume benefit from a QA assessment? Get a free resume evaluation today from the experts at Monster's Resume Writing Service . You'll get detailed feedback in two business days, including a review of your resume's appearance and content, and a prediction of a recruiter's first impression. It's a quick and easy way to upgrade your job search.

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IT Help Desk Resume Example & Writing Guide

IT Help Desk Resume Example & Writing Guide

The obvious approach to writing an IT help desk resume might emphasize your IT expertise. But it would be a mistake to downplay the help role that places you on both sides of the customer service equation. A winning resume demonstrates awareness of business needs and the ability to meet them — in this case, your track record of achieving satisfaction for consumers and employers alike.

Resume builders can be a great help in creating such a resume. The job search resources at Resume.io, for example, include more than 350 occupation-specific writing guides with corresponding resume examples. 

This step-by-step guide is backed by sample wording from an IT help desk resume you can adapt as you like. Here’s what we’ll discuss:

How to write a resume

All the tips, tools, templates, and examples you need to learn how to write a resume in 2023

What does an IT help desk professional do?

Ever since computers became commonplace items barely three decades ago, consumers have gotten by knowing just enough as they need to about the hardware connections and software applications that keep our lives humming along at home and in the office. It all works like magic until suddenly it doesn’t.

Failing every DIY remedy that comes to mind — including “unplug and wait 10 seconds before plugging back in” — it’s reassuring to know IT help desk teams are standing by with the right diagnoses and fixes. The technical support expert who answers our phone call, online chat, or email, or greets us in person, is on the front lines of troubleshooting, helping to get our digital devices up and running again. 

The range of problems handled by IT help desk staff vary by employer and industry. Some work for large software companies or tech support providers, advising clients that use business-specific programs. Others work in call centers, providing step-by-step practical assistance, or in retail settings where computer products are sold.

According to Glassdoor.com , the average salary for IT help desk technicians in the U.S. is $42,169 per year. This is comparable to the $43,454 annual income reported by Payscale.com . 

The U.S. Bureau of Labor Statistics (BLS) indicates the median annual wage for computer user support specialists was $49,770 in May 2021. The BLS projects 9% job growth for these professionals between 2020 and 2030, consistent with the occupational average. 

How to write an IT help desk resume

With efficiency being an attribute of IT help desk specialists, you might appreciate how efficient and orderly resumes are by design. Each of these essential components serves a vital purpose:

Economy of words is crucial so that your resume fits on one page. Strive for concise wording that’s precisely on-point. And make sure you incorporate the right keywords to prevent rejection by the applicant tracking systems (ATS) that many hiring organizations use to screen online document submissions.

The strongest keyword clues come from scrutinizing the advertised job requirements. This is also critical for customizing each version of your resume to the specific IT help desk hiring situation.

Find even more writing advice in Resume.io’s growing IT category: including IT manager resume example, IT director resume example, IT project manager resume example, information technology resume example , and IT specialist resume sample.

Choosing the best resume format for IT help desk professionals

Anyone with a straightforward job history in mostly employee positions is advised to use the chronological resume format. It’s the most common way to structure a resume by listing work experience highlights under employer headings, dated in reverse chronological order. Recruiters also prefer this easy-to-follow overview format.

A functional resume format enables you to emphasize specialized or transferable skills. A hybrid (combination) format allows even more flexibility.

Best resume format 2023 (+free examples)

There are 3 common resume formats: chronological, functional, and a combination. Here's how to choose the right one for you.

Resume header

Your resume header should not be an afterthought. Don’t underestimate what an eye-pleasing design achieves off the top by visually putting your job application in a class of its own. For double the impact, use the same header on your cover letter.

As a personal branding label, the header leaves no doubt to whom your resume belongs. Its placement on the page, offset by white space, makes everything look more inviting to read. And by prominently displaying your contact information, the header makes it quick and easy for recruiters to get in touch with you.

Resume summary example

What does the hiring organization need most from the person filling this IT help desk position? An effective resume summary conveys immediately that you are the best person to meet those needs. By highlighting your most persuasive qualifications and personal qualities in that context, you create an immediate, direct connection with recruiters. That you’ve done your homework about the job and the employer will be obvious when you come across as a problem-solver, who offers valuable expertise.

Your resume summary — sometimes called the profile or personal statement — has a lot to say in a compressed space. It calls for concise and precise wording without selling yourself short. Use descriptive and dynamic action verbs , alongside ATS-beating keywords.

Below is an IT help desk resume sample summary you can customize.

Highly dynamic IT Help Desk Specialist experienced in providing top-notch support through many different channels of communication. Adept in troubleshooting complex issues and working to discover and implement real solutions.

Employment history sample

Organize your work experience highlights in a way that shows growth and achievement. Be specific and selective in showcasing directly relevant examples for each position held. Again, this overview of what you’ve accomplished and contributed should be custom-tailored to the hiring organization’s needs, suggesting how you could be part of its future success story. 

Prospective employers are not interested in what you were responsible for, but what you actually did — especially the beneficial outcomes. Use facts and figures to quantify results that your efforts made possible — savings, efficiencies, and productivity gains, if not the number and diversity of customers served or tasks completed.

Below is an IT help desk employment history resume sample you can modify.

IT Help Desk Associate at Beeway Communications, New York  July 2018 - July 2022 

IT Help Desk Technician at Nextone, New York  October 2015 - June 2018 

IT help desk resume education example

The education section is where you list computer-related degrees or other post-secondary technical programs you’ve completed, in reverse chronological order, from highest to lowest level. Only list your high school in the absence of education higher than a bachelor’s degree.  

Be sure to include relevant IT certifications , on-the-job training, and any other skills development programs. Also mention professional association memberships that offer opportunities for continuous learning and peer networking.

Below is the education section from an IT help desk resume you can modify.

Bachelor of Science in Computer Science, Manhattan College, New York  September 2010 - May 2014 

CV skills example

The technical abilities listed on your IT help desk CV should match the employer’s job posting. Double-check to make sure you’ve covered all those must-have hard skills , especially keywords. Besides being an ATS-proofing safeguard, it shows you are aware of employer priorities.  That was the easy part. Now consider which soft skills are essential for IT help desk professionals to succeed in a customer service capacity, working independently or collaboratively.

Support.cc , a help desk software provider, outlines 10 soft skills that IT help desk professionals should have.

Check out an IT help desk CV sample for the skills section below.

Large companies use ATS

Resume layout and design

“Simple and spotless” provides the best assurance of an IT help desk resume that actually gets read. And that need not be synonymous with bland and boring. Just keep the layout, design, and formatting elements streamlined and uncluttered for a polished-looking page. Set the bar high for reading ease and eye appeal, from font choices and margin widths to the sparing use of graphic elements that never distract. And it should go without saying that a tech specialist’s resume is character-perfect and bug-free in every sense, with the final version saved as a PDF so it looks the same on every digital screen. 

Spare yourself the hassle and uncertainty of DIY layout and design by using one of Resume.io’s field-tested resume templates. Just download a style you like after browsing our four design categories Then it’s a snap to customize with your own replacement text using our builder tool. 

Key takeaways for an IT help desk resume

Beautiful ready-to-use resume templates

Help Desk Technician

Help desk technician resume examples.

Help Desk Technicians provide support to end users by phone, on email or on site. The most successful resume samples for this job mention duties such as taking phone calls, answering to customer inquiries, diagnosing technical issues, running tests, troubleshooting equipment, and updating software. Based on our collection of resume examples, these professionals should demonstrate customer service orientation, strong communication and interpersonal skills, attention to details, teamwork, and computer proficiency. Successful candidates hold at least a high school diploma and are offered on-the-job training.

Not exactly what you are looking for? Check our complete library of over 1000+ resume samples

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Looking for cover letter ideas? See our sample Help Desk Technician Cover Letter .

Find out what is the best resume for you in our Ultimate Resume Format Guide .

Help Desk Technician Resume Samples

No results found

Candidate Info

year in workforce

year at this job

Computer Science

Operated as a service point-of-contact for help desk. Assisted users by diagnosing, troubleshooting and resolving support tickets.

years in workforce

years at this job

Environmental Studies

Pharmacology Studies

Served two key clients of Sutherland, one that manufactured electronic devices for the consumer market and one that manufactured electro-mechanical devices for the consumer market. Provided inbound callers and e-mailers with technical support on behalf of these clients. (All client names proprietary.)

Computer Science And Mathematics

Senior Help Desk Technician

Provide technical and troubleshooting support to faculty, staff and students on hardware and software

Business Administration

Regulary provided efficient technical support over the phone and network

History, Anthropology

IT Help Desk Technician

months at this job

Digital Media Arts

Assist user with ADP Drive application from Account, Sales, Service and part functions.

Computer Engineering

Analyzed and troubleshot computer support problems as well as apply knowledge of software, hardware products and services to resolve problems of users.

Management Information Systems

Performed diagnostics and troubleshooting of system issues, documented help desk tickets/solutions, and maintained equipment inventory lists

Information Tech Specialist

Provide technical support to customers regarding service issues on telephone, email and through tickets

Information Technology

Worked as a contractor to EDS to support the ATF

High School Diploma


Created documentation and generated reports for all troubleshooting procedures, as well as common and reoccurring PC application, OS and hardware as well as final repairs for multiple clients.

Main responsibilities included the day -to -day operations of the helpdesk.

Provided computer help desk support via telephone communications with end-users.

Computer Networking Systems

Associate of Science

Provided Tier 1 support for hardware and software related issues

Computer Network Specialist

Provide telephone or electronic 1st-level technical support for the determination, resolution, or escalation of technical problems related to Windows environments and Windows applications, electronic mail, enterprise applications and databases, security issues, desktop hardware/software, server hardware/software, and production equipment related issues.

Associate of Applied Science

Early Childhood Education

Provided Telecom help desk support via telephone communications with end-users

Information Systems

Distributed maintenance, repair, upgrades, enhancements, and configuration of hardware, software and operating systems in a networked environment.

International Studies / Economics

Provided help desk support to via telephone communications and remote desktop with end-users

Multi-vendor Help Desk Technician

Business Management

Provide troubleshooting by accurately assessing the customer's product issue and utilizing the best avenue to resolve the problem.

Project Lead for the Shearers acquisition, responsible for connecting all five facilities to the Utz network.

Provided computer help desk support with end-users.

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IT Help Desk Support Resume Samples

The role of an IT Help Desk Support is to provide technical and troubleshooting assistance for issues pertaining to System hardware, software, mobile devices or other tools. A typical sample IT Help Desk Support Resume highlights duties such as – providing technical assistance through phone or email, performing remote troubleshooting service through diagnostic techniques, delivering effective solutions, providing accurate information on IT product and service, following up and updating customer information and status; installing computer peripherals and training computer users.

Some of the essential skills considered valuable by employers include –proven work experience, outstanding working knowledge of database, remote control, and office automation products; ability to diagnose and solve technical issues , a good understanding of tech products, mobile devices, and computer systems , and customer-oriented approach. The level of education varies based on employer, but most of the candidates hold a college degree in the relevant subject.

IT Help Desk Support Resume example

Junior IT Help Desk Support Resume

Objective : Junior IT Help Desk Support professional with 4 years of experience is seeking to work as an IT Business Analyst in a challenging and professional environment and allowing expansion in areas of expertise or other domains of Technology.

Skills : MS Word, Excel, PowerPoint, Outlook, Explorer, Problem Solving: Troubleshooting Network Problems, Internet Connection Issues, Printer Connection Errors, And Login Problems Hardware/Software: Changed And Replaced Various Computer Components.

Junior IT Help Desk Support Resume Format

Description :

Senior IT Help Desk Support Resume

Summary : Senior IT Help Desk Support professional with 8 plus years of experience is looking for a position where I can use my experience and knowledge of new IT methodologies to provide quality customer service for the growth and success of the company.

Skills : CP/IP, UDP, ICMP, DNS And Network Management Tools, Ticketing System, CISCO Routers And WAN Communication Protocols, Excellent Software And Hardware Computer Knowledge, Effective Time Management And Prioritization, Team Working, Effective Team Dynamics.

Senior IT Help Desk Support Resume Sample

IT Help Desk Support Resume

Headline : Great Customer Service Skills. Detail oriented and highly energetic IT Help Desk Support professional with 5 plus years of experience in the IT domain is seeking a position with a reputable company where I can utilize my education and training to go further in technology.

Skills : Customer Service, IT, SEO, Inside Sales And Support, Public Speaking, Business To Business Sales, Public Trust Clearance , Remedy, CRM, Website Design, Microsoft Office

IT Help Desk Support Resume Model

Jr. IT Help Desk Support Resume

Objective : IT Help Desk Support is responsible for responding to customers’ technical needs. This includes assisting them with any issues with their systems, including hardware, software and network configurations. This role is responsible for managing the IT support center, including a range of support services and their associated costs.

Skills : Active Directory, Imaging, JIRA, MAC, Maintenance

Jr. IT Help Desk Support Resume Sample

IT Help Desk Support Technician Resume

Objective : Junior IT Help Desk Support professional with 2 years of experience is seeking to obtain a position utilizing my strong technical background with an emphasis on high performance.

Skills : Hardware: Desktop And Laptops, Printers: Lexmark And HP LaserJet, Software: MS Office And Active Directory, Operating System: Server 2012 And Windows7, Mail: Lotus Notes And Exchange, Ticket Tracking: Remedy And ServiceNow, Main Frame: AS400, Citrix And Feps, Provided Both Hardware And Software Technical Support

IT Help Desk Support Technician Resume Model

IT Help Desk Support II Resume

Headline : IT Help Desk Support professional with 5 plus years of experience is seeking to contribute to the overall success of a company in a position of diverse responsibility which, requires strong organizational, planning, problem-solving and follow-through skills.

Skills : Networking: Internet Protocols, Routing Protocols, DHCP, DNS, TCP/IP, Web Servers, Technical Troubleshooting, Hardware Configurations. Offshore Team Collaboration, Software Installs, Preventive Maintenance, User Support, Technical Support, Customer Service.

IT Help Desk Support II Resume Sample

IT Help Desk Technician Resume

Objective : IT Help Desk Support with 3 plus years of experience in the IT domain. Excellent communication and organizational skills, strong technological and interpersonal skills. Solves problems quickly, resolves conflicts and meet deadlines while working independently or with a team. Ambitious and eager to learn to prove to be a positive asset to your organization.

Skills : Hardware: Desktop And Laptops, Printers: Lexmark And HP LaserJet, Software: MS Office And Active Directory, Operating System: Server 2012 And Windows7, Mail: Lotus Notes And Exchange.

IT Help Desk Technician Resume Example

IT Help Desk Support (Intern) Resume

Objective : IT Help Desk Support professional with 2 plus years of experience is looking to obtain a challenging position in a fast-paced environment that will allow me to extend my skills in communication with customers, organization, and leadership.

Skills : Microsoft Suite, Office Management, IT Management, Customer Service, Investigations, Windows 7, Windows 10, Networking And Office

IT Help Desk Support (Intern) Resume Sample

Summary : Detail-oriented IT Help Desk Support professional with 10 plus years of experience in the most popular systems support. Highly motivated and committed to maintaining a business technical progress with integrity. Proven ability to troubleshoot and solve problems.

Skills : Windows XP, Windows 8, Windows Vista, Windows 7, CompTIA A+, Computer Hardware, Windows Server 2003, Windows Server 2008, Windows 10, Zebra Printers, HP Printers, Cisco Meraki, Cisco Phone, Android Tablets, Android Phones, Helpdesk Support, Red Prairie Warehouse Management Software, Lansweeper, Casezilla Ticket Software, Footprints Ticket Software, AirWatch, Samsung Knox

Senior IT Help Desk Support Resume Template

Summary : IT Help Desk Support professional with over 7 plus years of experience in the IT industry working in several different areas including IT support, computer and electronics repair/maintenance, end-user training, and Microsoft Active Directory user administration. I am an outgoing, customer-service oriented team player that enjoys working with people. I am also fluent in both Spanish and English.

Skills : IT, Hardware, Hardware, Spanish, English, Active Directory, Active Directory, Electronics, Windows, Printers

IT Help Desk Support Resume Model

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Help Desk Resume Sample

December 16, 2020 | By the Resume Genius Team | Reviewed by Samuel Johns, CPRW

Help desk agents need great technical skills to resolve hardware and software issues as well as great interpersonal skills to courteously deal with users. Learn how to present your skills, experience, and certifications with our help desk resume sample.

Help Desk Resume Sample Template

Looking for a different template style? Browse our complete resume template library .

Examples Related to a Help Desk Resume

Technical Support Resume

Help Desk Resume Template (Text Format)

Remember to choose the best resume format for your professional background .

Resume Summary

IT Help Desk Specialist with 6+ years of hands-on experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues. Skilled in aligning end-user needs with long- term resolutions to complex IT challenges.

Professional Experience

Discovery benefits.

IT Help Desk Specialist, Fargo, ND  /  August 2016–present


IT Help Desk Specialist, Aurora, IL  /  July 2013–August 2016


Associate of Computer Science, May 2011

Additional Skills

• Expert in Microsoft Office (Word, Excel, and PowerPoint) • Proficient in helpdesk ticket system such as Service Now, Remedy, and Manage Engine • Understanding of TCP/IP and LAN/WAN technologies

How to write a help desk resume

Learning how to put together a resume for the specific job(s) you want will help you land more interviews.

If you can maintain a courteous attitude while troubleshooting customers’ technical issues, you’re a great match for a help desk support job.

But first, you need to present your qualifications in a well-written resume to show employers you‘re what they’re looking for.

Unsure how to write a help desk resume? Follow these three tips to write a help desk resume that’s sure to get noticed:

Highlight your help desk resume skills

As part of a help desk support team, you’ll spend your time offering technical support to customers. So advanced computer skills are needed to use software and perform diagnostics.

You should have a good mix of hard and soft skills to help customers resolve technical issues. To show employers you meet their requirements, your relevant technical skills should be highlighted in your resume skills section .

Because this is a service-oriented role, prove you’re a well-rounded candidate by emphasizing any customer service skills you’ve picked up in past roles. For example, patience and communication skills complement your technical training.

Here’s a list of key help desk resume skills:

Open with a strong help desk resume summary

As long as there are customers, there’s always a need for help desk support staff. But you can expect many others with an IT or computer science degree to be vying for the same position. So lead with a strong resume summary to ensure your job application gets shortlisted for an interview.

This section of your resume summarizes your qualifications, aligning your skills and experiences to the job to make employers interested in learning more about you.

Keep it clear and concise, including only relevant information and emphasizing your most outstanding accomplishments from similar roles.

Here’s an effective help desk resume summary example:

IT Help Desk Specialist with 6+ years of hands-on experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues. Skilled in aligning end-user needs with long-term resolutions to complex IT challenges.

Pair your resume with a strong help desk cover letter

To ensure your job application leaves a lasting impression on a hiring manager, write an outstanding help desk cover letter to further explain why you’re the perfect person for the job.

Here’s how to write a strong help desk cover letter :

More Help Desk Resumes, Cover Letters, & CVs:

Cover Letters:

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Great Sample Resume

sample help desk support resume

sample help desk support resume

IT Help Desk Support Resume Example

When writing a IT Help Desk Support Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

This resume example is a great representation of what a hiring manager is looking for in a IT Help Desk Support Resume. Feel free to use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

Here is the IT Help Desk Support Resume example:

3809 Jett Lane

El Segundo, CA 90245


Job Objective Seeking a position as IT Help Desk Support in a reputed organization where I can utilize my knowledge and experience.

Summary of Qualifications:

Work Experience:

IT Help Desk Support, August 2005 – Present

Teksystems, Inc., El Segundo, CA

IT Help Desk Support, May 2000 – July 2005

Pomeroy IT Solutions, El Segundo, CA

Bachelor’s degree in Information Technology, William Carey College, Mississippi, MS

IT Help Desk Support Resume

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