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10 Companies with Great Customer Service
Whether it’s a grocery store or a car dealership, a hotel or a restaurant, few things are worse than receiving bad customer service when you’re out on the town, spending your hard-earned cash. Luckily, there are some companies out there that understand this and do whatever it takes to offer a positive experience. From friendly staff and high-quality products to an easy-to-understand website and a personalized consumer experience, take a look at what makes these 10 companies excellent in the minds of their customers.
According to the American Customer Satisfaction Index (ACSI), Atlanta-based Chick-fil-A’s service is better than any other company’s service in the history of the the index. Employees are friendly and go above and beyond to make sure customers get what they want when they come to dine on the chicken sandwiches, waffle fries and other delicious items on the menu.
Publix is one of many grocery stores on the list, but the employee-owned Florida-based chain often earns some of the highest marks. Not only are the employees friendly and helpful, from the baggers all the way up to the corporate office, but the stores are clean and welcoming. Unfortunately, for the rest of the country, Publix is only located in a few states in the Southeast, but it’s worth the trip to experience some Southern hospitality.
Another grocery store that always tops the list of companies with great customer service is Trader Joe’s. Not only is the staff happy, but the store has a reputation for moving customers through the lines quickly so there’s no standing around and waiting. The store is also popular for its unique selection of products.
Despite the fact that almost everything is digital these days, Amazon is the only (almost totally) online-only company to make the list. The retail giant goes above beyond to make the shopping experience as pleasant as possible for customers, down to making boxes easy to open when they arrive at your door. Amazon also has a reputation for its efficient deliveries.
Yet another grocery store on the list, Aldi is actually owned by the same people who own Trader Joe’s, so it comes as no surprise that the company made the list. Customers love the hassle-free experience, quality items for sale and kind employees. The discount chain has stores in over 20 countries, so it even does friendliness in different languages.
The car-buying experience isn’t known for always being the most pleasant, but Lexus is a company that defies the odds. The company places a strong emphasis on finding out who its customers are and catering to their needs. As far as car brands go, Lexus is often considered one of the brands Americans trust the most.
Much like buying a car, shopping for insurance or filing a claim isn’t exactly a fun process, but the excellent customer service at USAA makes it a little bit better. While the company only serves military members, veterans and their relatives, it has a reputation for making all aspects of dealing with insurance simple and hassle-free. Not only are employees friendly and good at explaining everything to customers, but the company website is easy to use and understand, too.
The last grocery store on the list is HEB Grocery, a privately-owned chain based in Texas. Not only does it focus on selling locally made products and supporting its community, but the staff is friendly and goes above and beyond to offer personalized experiences. The store is also quick to follow up with customers’ concerns.
From the comfort food on the menu to the old-fashioned country store inside, stepping into a Cracker Barrel restaurant is like going back in time and visiting your grandma’s kitchen. The restaurant often wins awards for values, friendly employees, high-quality food and general hospitality.
When it comes to hotel chains, Ritz-Carlton tops the list of those with great customer service. The secret is said to be the fact that the company gives its employees permission to stop at nothing to please customers and provide the most personalized experience possible when they stay at the hotels.
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Customer Service Representative Cover Letter Examples
Customer Service Representatives are in charge of providing information about company products and services and assisting with technical problems. Main responsibilities for those working in a Customer Service department are opening customer accounts, making recommendations, troubleshooting customer issues, updating customer databases, and handling financial accounts.
Cover letter samples for Customer Service Representatives showcase skills and experience such as:
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Let employers know that you mean business, with a professional cover letter. Learn how to write a cover letter in our detailed guide.
Include These Customer Service Representative Skills
- Strong knowledge of customer service practices
- Familiarity with company products
- The ability to adhere to administrative procedures
- Verbal and written communication skills
- The ability to work under pressure and stress tolerance
- Initiative and self-motivation
- Proven ability to manage conflicts and escalated customer issues
A Customer Service Representative example cover letter showcasing similar qualities is provided below.
Dear Ms. Raab:
With the enclosed resume, I would like to express my sincere interest in the Customer Service Representative position you have available. As an accomplished professional with more than 8 years of experience maximizing customer satisfaction through exceptional customer service, I possess a breadth of knowledge and talents that will allow me to contribute toward your success through this role.
My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with and leading teams positions me to make a significant contribution in this position.
The following achievements demonstrate my qualification for this position:
Developing and implementing key policies and procedures in customer service departments to boost productivity and enhance team morale.
Earning a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty.
Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team motivation.
Establishing solid and trusting relationships through exceptional communication and interpersonal skills.
Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments.
With my proven commitment to building strong customer relationships, I am prepared to extend my record of excellent service to your team at Duorontech. I welcome the opportunity to discuss this position and my qualifications with you further. Thank you for your consideration.
How do you format your customer service representative cover letter?
Market yourself successfully and outshine the competition with a well-formatted cover letter. All cover letters follow this exact format to keep your information well-organized:
- Contact information
- Today’s date and the company’s address
- Salutation with the recruiter’s name
- Introduction paragraph
- Body paragraphs
- Final paragraph and a call to action
Polish your document off by formatting with single spacing and setting the margins to be between 1 inch and half an inch. Then, choose from these recruiter-approved font styles, ensuring to use a 10-12 point size: Arial, Times New Roman, Calibri or Georgia.
Finally, ensure that the cover letter doesn’t exceed one page in length (between 250 to 500 words) and that the text is aligned to the left (not centralized or justified).
What can you include in your customer service representative cover letter?
Recruiters will want to know how familiar you are with the company and how you can contribute to their customer service. Use your first paragraph to introduce yourself as a qualified customer service representative for the role.
In your second paragraph, showcase how your background and experience can contribute to an increase in sales, customer retention or satisfaction. Ideally, address the specific goals of the role you’re applying for and how you can meet their expected results or better. Include impressive data or statistics and how you have delivered results previously.
Your final paragraph should recap your qualifications and include a call to action inviting them to schedule an interview with you. Let the employer know that you plan on following up. Then, thank them for their time and sign off.
Remember, don’t just tell them you’re right for the role; instead, build on details from your resume by narrating your achievements.
How can our builder help you create a customer service representative cover letter?
Our Cover Letter Builder is fully automated and designed to guide you through each step of the writing process.
Simply browse our template library to pick your favorite cover letter style. From traditional to modern, our cover letter templates are professionally designed, have customizable colors and font options and are easy to use.
The builder also offers automated writing suggestions with industry-specific phrases and keywords for a relevant and effective cover letter.
A professional cover letter is the first step toward your new job!
Customer Service Representative Cover Letter Example + Tips
1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: [email protected]
Dear Ms. Baumgartner,
I write in response to your ad seeking a Customer Service Representative at Abbott Insurance. As a highly competent Customer Service Representative, I would bring a dedicated, reliable, and driven attitude to this role. In my current position, I maintain an exceedingly functional work environment while delivering exceptional customer service for Hikers Insurance. I have a knack for problem solving and work well independently and with little oversight. I respond to requests from colleagues and clients in a timely manner and am adept at prioritizing multiple ongoing projects. Additionally, I am adept at: Consulting with customers to evaluate their needs, determine best services, and suggest additional services that may be of interest. Exceeding quotas for calls taken, upgrades processed, and applications completed. Maintaining up to date knowledge of services, procedures, and regulations to ensure accurate and effective service. Cross-training in order to assist other departments or in other roles as needed.
I am a self-starter and excel at handling customer inquiries, policy changes, and resolving conflicts quickly. I am also deeply familiar with several proprietary computer software systems and adapt quickly to new programs. As a part of the team at Abbott Insurance, I hope to bring first-rate customer service to your clients and support your business goals. My resume and references are attached. Please feel free to call me at your earliest convenience so we can discuss the position and your needs in detail. Thank you for your time and consideration.
Sincerely, Lily Wright
Job description & duties.
A customer service representative serves customers by providing information on products and services. Job duties may include dealing with customer complaints, opening new customer accounts, signing customers up for a particular service, handling product orders, maintaining customer records and preparing product or service reports. A customer service representative cover letter should highlight a candidate’s experience with these various tasks while making references to duties relevant to the job with that particular employer. Candidates with good communication and computer skills tend to be more attractive to employers.
Education & Training
Customer service representatives need to have a high school diploma or the equivalent. An ideal candidate should have good communications skills along with the patience to deal with customers on a daily basis in a professional, courteous manner. Many employers provide on-the-job training to teach new employees the specific procedures and guidelines they expect their customer service reps to follow. A customer service representative cover letter should reference any relevant education and training a candidate has already obtained. This should include an emphasis on desirable skills, including people skills and communication skills.
Salary Range & Job Outlook
According to the U.S. Bureau of Labor Statistics, the average hourly wage for a customer service representative is nearly 15 dollars per hour with the average annual salary at approximately $30,000 dollars. The overall job outlook for customer service representatives is good with an expected growth of 13 percent through 2022. To land one of these great jobs, you’ll need a stand out cover letter. Take a look at MyPerfectResume to get started with your own well-written letter.
- Effective customer service
- Customer service professional
- Customer service management
- Customer service optimization
- Customer service standards
- Customer service and engagement
- High-quality customer service
- Customer service skills
- Customer service and care
- Customer service awareness
More Resume Examples for the Next Step in Your Customer Service Career
- Customer Service Advisor Resume
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- Call Center Team Leader Resume
- Camp Counselor Resume
- Client Service Specialist Resume
- Customer Experience Manager Resume
- Customer Relationship Officer Resume
- Director Of Member Services Resume
- Customer Service Representative Resume
- Customer Service Student Resume
- Customer Success Manager Resume
- Summer Camp Counselor Resume
- Customer Service Supervisor Resume
- Work At Home Agent Resume
More Cover letter Examples for the Next Step in Your Customer Service Career
- Customer Service Advisor Cover Letter
- Customer Service Agent Cover Letter
- Customer Service Coordinator Cover Letter
- Customer Care Representative Cover Letter
- Customer Service Manager Cover Letter
- Room Attendant Cover Letter
- Service Advisor Cover Letter
- Service Coordinator Cover Letter
- Customer Service Specialist Cover Letter
- Team Lead Cover Letter
- Usher Cover Letter
More Cv Examples for the Next Step in Your Customer Service Career
- Customer Service Executive CV
- Kyc Analyst CV
- Customer Service Manager CV
- Customer Service Officer CV
- Customer Service Supervisor CV
COVER LETTER BUILDER
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A cover letter is an excellent opportunity to provide a more descriptive presentation of the strengths that are highlighted in a resume. Hiring managers seek applicants who are able to talk about their skills and abilities in a way that proves a fit for the organization’s needs. The time you take to create authentic, industry-specific content, will pay off when you are able to demonstrate your understanding and passion for the job position you are applying for. With this professional customer service rep cover letter sample as your guide, you are one step closer to creating an original message that will catch the eyes of those who read it.
Professional Customer Service Rep Cover Letter Sample
Customer Service Rep Cover Letter Must-Haves
When drafting your cover letter, keep in mind that less is more in this type of communication. Excessive content that becomes verbose or repetitive can bore the reader and withdraw from your strengths. While it may be tempting to address every aspect on your resume, doing so can quickly turn your cover letter into a complete duplicate. It is best to elaborate on key skills in a way that is compelling and relevant to the job description. This professional customer service rep cover letter sample is a great example of the length and type of content to include.
Best Action Verbs for a Customer Service Rep Cover Letter
Language such as that of the professional customer service rep cover letter sample shown above, can demonstrate how you have achieved results in the past, as well as other action verbs like built, answered, coached, executed, increased, handled, managed, and logged.
Cover Letter Text
Dear Mike Todd,
I came across your ad regarding an opening for a customer service position at Regis Trucking. My considerable experience working with customers, solving escalated issues, and maintaining strong consumer relations will enable me to be a valuable member of your CSR team. My experience has allowed me to discover that the best tactics for working effectively with customers are to listen, address the need, and follow up to guarantee satisfaction. In both of my past jobs, I have been commended on more than one occasion for my ability to handle customer complaints in a way that is professional, positive, and effective. I strive to treat each customer in a way that highlights the moto and beliefs of the organization. My approach to maintaining consumer relations is comparative to the description you posted, and my skills can strengthen the consumer base at Regis Trucking.Not only will I provide trustworthy, friendly, and informative customer service to the individuals I work with, but I will also uphold the company’s efforts to be professional and to solve problems creatively. I will prove my ability to be an asset by being punctual, reliable, and organized. I appreciate the time you have taken to consider my candidacy. I look forward to speaking with you about how I can contribute to the values and integrity of Regis Trucking.
In addition to the Customer Service Representative Cover Letter example, be sure to check out our Customer Service Agent resume example.
- Customer Service Representative
Customer Service Representative Cover Letter Example
Customer service representatives are the lifeline when everyday things go wrong. From defective products to forgotten logins, customer service representatives help the rest of us fix problems and get back on our feet. While many customer service positions are gradually being automated, companies are looking for human representatives with great communication skills who can handle complex problems and provide quality care. Customer service jobs offer steady employment, often in call centers or the headquarters of large companies. These positions also make great entry points into a variety of other careers, especially sales associates or in marketing. So how do you get your foot in the door to this world of opportunity? You’ll need a great cover letter, of course.
If you haven’t already perfected your resume, that’s a good place to start. Make sure to check out this customer service-specific example guide, our cover letter templates and general resume writing guide.
Customer service representatives handle client requests, product issues and represent companies at the most basic level. Today’s job market is more technological and competitive than ever. Use our Customer Service resume example & guide to boost your chances of getting a great position!
Now it’s time to craft an exceptional cover letter that seals the deal on your perfect application. This guide, along with an effective cover-letter example will:
- Look at why a convincing cover letter increases your chances of landing the job
- Explain the building blocks of cover letter format with free examples, samples and templates
- Explore writing strategies to help you build empathy with a possible employer
- Help you create a cover letter full of personality and potential
Before we jump into the how of cover letter writing, it’s important to understand the why. By keeping your mission at the forefront of this process, you can build each part of your letter to be as effective as possible
Best format for a customer service representative cover letter, plus tips
Whether called an application letter, letter of interest or letter of motivation, a cover letter is one of the most commonly requested application materials. Why? Because it allows an employer to get a true sense for your personality and strengths before you ever set foot in the building for an interview. On your resume, the profile summary comes the closest to the mission of a cover letter, allowing you to express your interests and motivations in a few lines. A cover letter, however, gives you much more room to expand on the list of dates and titles that a resume can sometimes turn into. Have a mysterious gap in work history? Learned a key skill in an unrelated job? Have a notable success you want your new employer to hear about? Your cover letter is the perfect place to address all these questions with examples from your work experience.
Tailoring Your Cover Letter
One of the biggest mistakes that job seekers make during the job search is not tailoring their application to the job description. A professional cover letter not only explains why you excel at customer satisfaction and problem-solving but also why you are motivated to work for this specific company. You can use the job posting, website and general information about the company to tailor your letter to the exact position.
You should keep your cover letter, including heading and conclusion, to the length of one page, between 200-400 words. The goal here is not to cover every topic a hiring manager might ask about. Instead, you should remain focused on a handful of key points while encouraging the reader to get in touch for more information. You should also stick to an easy-to-read font and keep the size at 11 point. You can find more information about styling specifics in this overall guide on cover letters.
Maximizing your chances
Occasionally, an application won’t specify whether a cover letter is actually required. In these cases, it may be easy to make the same mistake that a lot of other candidates do by saving yourself the trouble and submitting your application without a cover letter. Unfortunately, this is a surefire way to drag out your job hunt. A cover letter is just one piece of a complete application, but it’s vital for maximizing your chances of actually landing the job. There may be applicants with similar – or even better – resumes than you have, but a great cover letter can give you the edge. This is your opportunity to make a personal connection and convince an employer that you’re worthy of a shot.
Prioritizing customer care
Customer service standards are rising – rapidly. Research shows that 70 percent of consumers have paid a little extra to do business with a company that offers better customer service. Millennials in particular are increasingly willing to spend additional cash to be well taken care of. Conversely, more than half of survey respondents said they have forgone a planned purchase because of one negative customer service experience. Customers are also more likely to tell a friend about a negative interaction with a company than a positive one. Companies are learning that a poor service reputation can quickly spell trouble, while positive customer interactions can make business boom. That means hiring managers are looking for CS reps with great dispositions and customer-oriented mindsets to make personal connections that keep people coming back.
Need more inspiration? Have a look at our related administrative cover letter examples:
- Administrative Assistant cover letter sample
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Customer service cover letter structure, writing examples
Some people are unnecessarily afraid of the cover letter writing process because they feel like it lacks structure. While it’s true that your cover letter is much more free-form than your resume, this basic framework for a cover letter will allow you to break down this task into a series of easy steps. Here are the key components:
- The cover letter header
- The greeting
- The introduction
- The letter body
- The conclusion
- The signature.
The good news is that these sections work well regardless of the company, field or job title you’re applying to, so learning to write a great cover letter now is a skill you can use for the rest of your career.
Dear Mr. Felsted, When serving customers, I put myself in their shoes and stay there until their needs are met. Not everyone knows the answers when it comes to home improvement projects: when they come to Hope Depot, they come for the advice as much as the products. Customer service to them is as much about walking out with solutions as well as products. With thirty years of experience in running a hardware store, customers come back because you help them as well as sell to them. Now I want to help your customers. It is central to your culture that you expect your people to be good team players, make sure that the right product finds the right person and to maintain a high level of energy and enthusiasm at all times. You need great listeners, willing assistants and product champions. A 31-year career of retail service experience would make me the ideal candidate:
- Personally served an average of 800 customers a week for thirty years
- Built my own home with the products from my store – home improvement smarts
- Customers trust employees who have experience and who are happy to share it.
Customer service has been a passion since I was serving mud pies to my sister as a child. While I might not have the energy to run my own store anymore, I am looking forward to focusing all my energies on the customers rather than being distracted by all the paperwork. I look forward to sharing some of my customer service stories and would be grateful for your consideration of my application. I would strive to be a dependable and productive addition to your customer service team. Best regards, Sophie Walton
Cover Letter Header
In many large companies, hiring is done by a team of HR representatives so your letter will likely float from desk to desk. That’s why the main job of your cover letter header is to identify the document as belonging to you and to keep your contact information right at the reader’s fingertips. If sending a letter by mail, your physical mailing address and a formal letter heading will be appropriate. For online applications, however, you’ll want to stick to the most necessary information like phone number and LinkedIn to avoid taking up too much of that precious space where you convince them to give you the position. The goal of this cover letter section: Keep your name and contact info at the top of the document so that everyone who reads it knows who it belongs to and how to get in touch.
Align document styles!
The secondary purpose of your cover letter is to add professional and stylish formatting to an otherwise plain document. Before you finalize your formatting, make sure to pay attention to the image of the company you’re applying to. Bright colors and strong fonts work much better for some organizations and industries. When in doubt, it’s best to stick with trusted styles and professional color palettes. A professionally-designed template can help you get this balance right.
To appear even more put together, you can align the header styles of your resume, cover letter and any other job application materials you may be asked to submit. This will create a sort of “personal brand” – a visual stamp that ensures the reader remembers your application and sees you as a highly polished candidate.
Cover Letter Greeting
Your greeting may only contain a few words, but it is vital for setting the appropriate tone throughout the rest of the cover letter. Since customer service representatives work across industries, you may have several options depending on the formality of the company. When in doubt, “Dear” followed by the proper salutation and a last name works nicely in a variety of situations. If the company has a youthful feel, “Hi” or “Hello” may be appropriate, especially if sending the letter via email. The goal of this section: Address the reader in a respectful and company-appropriate tone using the recipient’s name if you have it.
Dear Mr. Felsted,
The power of a name.
It’s been scientifically proven that people have a positive neurological reaction upon hearing their own name. You can – and should – use this fact to your advantage by addressing the hiring manager or person responsible for reading your cover letter. This helps to establish a personal connection and also helps in showing that you care about the company and its values.
However, many customer service reps work inside large organizations where it’s almost impossible to tell who the hiring decision-makers are. There may even be too many to name in the greeting.
In this case, there’s no need to go to extreme lengths to address the letter personally. Instead, avoid the outdated and disinterested-sounding “To Whom It May Concern,” and opt for a greeting that uses the company name followed by “Hiring Manager” or a collective noun like “Team,” for example.
Cover Letter Introduction
Your opening paragraph is a crucial moment – after the first sentence, a hiring manager may have already decided whether to continue with the rest of the cover letter or not. Instead of the sleep-inducing “I am writing to express interest in your vacancy for a customer service representative…” make sure to give your introduction some spark. An illustrative anecdote, a bold statement or an attention-grabbing presentation of yourself are all good options. You should aim to come across as professional rather than eccentric while still making sure the hiring manager wants to read on. The goal of this section: Inject energy and passion into your letter right from the start, hook the reader’s attention and create a seamless transition into the body section.
When serving customers, I put myself in their shoes and stay there until their needs are met. Not everyone knows the answers when it comes to home improvement projects: when they come to Hope Depot, they come for the advice as much as the products. Customer service to them is as much about walking out with solutions as well as products. With thirty years of experience in running a hardware store, customers come back because you help them as well as sell to them. Now I want to help your customers.
Cover Letter Body
The body section is where you can finally dive into all the great qualities that make you the ideal candidate for this role and company. Your goal is to prove that you have the right skills and disposition to make a great customer service representative for this product or service. To that end, you can use the STAR method to highlight all your notable achievements. First, briefly explain the Situation and the Task, and then reveal the Action you took and the positive Result it caused. In a customer service setting, you’ll probably have a lot of such interactions to choose from, so make sure to pick a common challenge that you handled exceptionally well or a particularly difficult situation that could also arise at this company. If the body section feels a bit overwhelming, you can also break it into two subsections. In the first, you’ll discuss your previous highlights and achievements, and in the second, you’ll explain your skills and qualities that make you a great customer service representative in this new company. The goal of this section: provide the strongest examples of your customer service skills and relate your current strengths and experience to this new position.
It is central to your culture that you expect your people to be good team players, make sure that the right product finds the right person and to maintain a high level of energy and enthusiasm at all times. You need great listeners, willing assistants and product champions. A 31-year career of retail service experience would make me the ideal candidate:
Customer service has been a passion since I was serving mud pies to my sister as a child. While I might not have the energy to run my own store anymore, I am looking forward to focusing all my energies on the customers rather than being distracted by all the paperwork.
So you have been fortunate enough to land a job interview. Here's a list of questions and scenarios you might hear during your interview.
Cover Letter Conclusion and Signature
You’ve done an excellent job creating the strongest arguments about why you deserve this role, now it’s time to wrap it up and send it off. The best way to finish your closing paragraph is with a Call To Action. This line allows you to express passion and enthusiasm for the role and is a professional way to invite the hiring manager to get in touch. You may even choose to leave your contact information again in this section. Then, sign off with a company and position-appropriate signature like “Best,” “Best regards,” or “Sincerely,” The goal of this cover letter section: Encourage a hiring manager to contact you via your call to action, close the letter respectfully and on a positive note.
I look forward to sharing some of my customer service stories and would be grateful for your consideration of my application. I would strive to be a dependable and productive addition to your customer service team. Best regards, Sophie Walton
Customer service representative cover letter sample with no experience
You're in that Catch-22: You're looking for a job but all the listings ask for experience. How are you supposed to get experience if you can't get a job? You definitely need a stellar customer service representative cover letter to wow hiring managers from the start.
How do you write a cover letter with no experience? You focus on the qualities and attributes that make you a responsible, empathetic person. Employers know that some skills can be taught and others can't. A customer service representative needs emotional intelligence to understand what customers want and to solve their problems in a way that leaves them feeling good about the interaction. Inc. lists 13 signs of high emotional intelligence . When you write your letter, exhibit one or two of these in your appeal.
Remember that even if this is your first official job, you have probably held responsibilities either in school or life. Think about how these experiences translate into marketable skills and then relate that in your customer service representative cover letter. Your goal is to prove that you have the people skills and work ethic necessary and are willing and eager to complete any training you need to get the job done.
Writing psychology – cover letter tools and strategies
As a customer service representative, there are a few key traits you’ll want to convey regardless of the company you work for.
- Patience: Customer service can be a frustrating role. Make sure you’ve shown that you have the ability to deal with all sorts of customers and keep your cool even when the customer cannot.
- Assertiveness: How do you handle requests that you’re not allowed to fulfill? How do you maintain the customer’s image of the company even when you have to tell him or her no? A hiring manager will be interested to see how you can manage this delicate balance.
- Ability to troubleshoot: You need to be knowledgeable both about the product you’re dealing with and the internal software you’ll have to use to log complaints and track accounts. These skills are some of the most in-demand for today’s customer service representatives.
- Politeness: The future of a company’s business is in your hands. Show hiring managers that you can retain your polite and friendly composure even under pressure.
The power of empathy
One way to write a highly-effective cover letter is to show your potential employer why you’re a good fit instead of just telling them. The weight behind your words can come in the form of numbers, anecdotes, facts and other evidence. Illustrating your worth in this way helps you utilize the psychological principle of belief-matching: the idea that people are more likely to respond positively to your message if they first believe you understand their problem. This principle takes on a double meaning in the world of customer service – you want to leave a hiring manager with the impression that you understand both the challenges facing their business and the challenges their customers face in relation to the company’s products or services.
Where to incorporate the empathetic approach
To maximize the effects of the belief-matching technique, begin incorporating it from the top of your writing, according to professional marketing expert Joanna Wiebe. Wiebe often uses this technique to drive online sales, but in this case, you are the product.
An anecdote is one of the easiest ways to show that you’ve handled similar situations before. But as a customer service representative, you’ll probably have a lot to choose from. The best option is the one that you think your prospective employer is most likely to relate to. Again, it’s important to keep the story short, straightforward and relevant to ensure success.
As a customer service representative, your goal is to be the bridge. A company can’t survive without customers, yet it also can’t afford to give every disgruntled caller everything they want. Clear and concise anecdotes can effectively demonstrate your ability to protect company interests while making sure customers leave satisfied with their interaction. Whether it’s troubleshooting and technical support, account and billing issues or general questions, each company’s customer service needs are slightly different. Make the most of your cover letter by doing some research into your potential employer’s business and customer service model in order to focus on strategies that work for them.
Customer service cover letter common mistakes
There are a few common mistakes that other candidates applying to customer service positions are likely to make. Get ahead by avoiding these pitfalls:
- Generic letters: Hiring managers know when you’ve written a one-size-fits-all cover letter, changing only the greeting for each application. This might seem like a shortcut but it can seriously impact your chances of getting hired. Make sure to keep each letter relevant and tailored to the skills and experience needed for the job at hand.
- Overly formal or complex grammar: In customer service, your whole goal is to sound natural and approachable – so why should your cover letter be awkwardly formal and full of phrases you would never say in real life? Writing in your own unique tone of voice while remaining professional is a much better option. And don’t forget to proofread.
- Formatting errors: Before the hiring manager reads a word of your cover letter, they’ll be taking in the look and feel. Make sure the font is an appropriate style and size and that your colors or other design elements align with the feel of the company. Professional formatting tools can help.
- Issues with tone: In customer service, tone is everything. No one wants to hire a candidate who is arrogant and presumptive. Likewise, someone who is overly modest about their accomplishments is likely to go unnoticed. And you certainly don’t want to appear like you’re begging for a job out of desperation. The trick is to remain assertive in your passion and experience while expressing appreciation for a potential opportunity.
When do customers ask for help?
Research shows that customers’ preference for self-service is growing. When people need help with simple questions, they often turn to online FAQs or apps before picking up the phone.
However, as the issues become more complicated, for example with billing and payment, people are much more likely to seek out human assistance. That means as customer service positions grow increasingly competitive, representatives are being asked to take on bigger challenges.
- A great cover letter will be key to landing a job in this competitive field where customer service representatives are required to troubleshoot increasingly bigger problems.
- Tailoring your cover letter to each and every position you apply for is one of the most important ways to stand out from other applicants.
- Follow the tried-and-true framework to structure your cover letter in an aesthetically pleasing and highly readable format.
- Use the power of belief matching, especially at the beginning of your letter, to build empathy for the challenges of both the company and its customers.
- Use professional design tools to avoid common formatting mistakes and make sure your cover letter appears polished and professional.
Now it’s time to get out there and land your customer service position. Resume.io makes the process easy with our expertly-designed cover letter builder to help you craft the perfect cover letter in just minutes!
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Home Cover Letter Examples Customer Service Cover Letter
Customer Service Cover Letter
December 22, 2022 | By the Resume Genius Team | Reviewed by Samuel Johns, CPRW
Write a job-winning cover letter for customer service work by downloading any of our customer service cover letter examples and using it as a template when you write your own. We also provide three tips specifically for writing a good CSR cover letter.
Not satisfied with this design? Find more options in our collection of cover letter templates .
Additional Templates & Samples Like a Customer Service Cover Letter
Cashier cover letter, front desk cover letter, retail sales associate cover letter, store manager cover letter, grocery store cashier cover letter.
- Call Center Representative Cover Letter
Hospitality (Hotel Front Desk) Cover Letter
Flight attendant cover letter, customer service cover letter template (text format).
Be sure to format your cover letter correctly to ensure it’s easy to read and looks professional.
[Hiring Manager’s Name] [Company Name] [Company Address] [Phone Number] [Email Address]
Dear [Ms./Mr./Mx.] [Hiring Manager’s Name],
I’m writing to you regarding [Company Name]’s Customer Service Representative opening. I’ve been working as a Customer Care Specialist at Satellite TV Co. for more than 2 years and have developed impeccable phone manners, and an ability to calm agitated or distressed customers. I’m accustomed to working on multiple projects simultaneously, and I can offer new ideas to help your company grow and surpass all goals and objectives.
My relevant experience includes the following highlights:
- Making and receiving 90+ calls a day to give technical assistance and sign new customers
- Implementing a new strategy that reduced customer cancellations by 5% and contributed to a 10% annual revenue increase
- Maintaining an 85% customer satisfaction rating (15% higher than the company average)
My experience at Satellite TV Co. has helped me improve my leadership skills, gain organizational skills, and develop extensive knowledge of how to upsell services and goods to potential clients. I also worked at Scottrade as a Customer Service Intern, providing technical support to 10+ clients daily. Additionally, I earned praise from my managers by memorizing the company’s full list of products and prices.
I’m looking forward to discussing my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for your open Customer Service Representative position. You can contact me at 212-256-1414 or at [email protected] Thank you for your time and consideration.
How to write your customer service cover letter in 2023
Learning how to put together a cover letter for the specific job(s) you want will help you land more interviews.
To land a good job as a customer service representative in 2023, you’ll need a great cover letter to make your job application stand out to employers. The demand for customer service professionals is projected to decrease by 4% through 2031 as the industry implements AI technology that reduces the need for human workers .
But even though the number of available jobs may decrease, you can still get a customer service gig as long as you know how to write a great cover letter.
Here are three tips to help you write a customer service cover letter that convinces employers you’re the right person for the job:
1. Highlight your customer service skills
As a customer service specialist, you need both hard and soft skills to do the job effectively. Your hard skills are abilities you learned through training, such as customer service chat software. Whereas soft skills are personality traits that help you manage your work and interact with others.
The best customer service representatives use soft skills like patience and empathy to relate to customers, and know how to be persuasive without seeming pushy.
Here are some customer service skills to include in your cover letter to get employers interested in your application:
- Active listening
- Communication skills
- Public speaking
- Ability to use positive language
- Interpersonal skills
- Time management skills
- Critical thinking skills
- Problem solving skills
- Fast learning
- Clerical skills : Microsoft Excel, Google Sheets, typing, basic math
- Remote communication skills : Zoom, Microsoft Teams, Google Meet, Slack
- Pandemic safety protocols : personal protective equipment (PPE), social distancing, temperature checking
2. Give examples of your achievements (with hard numbers)
Show employers you have the right customer service skills to excel by giving examples of your accomplishments in your cover letter. And use numbers wherever possible to give employers a clear picture of what you accomplished.
Here are good examples of some customer service achievements in a cover letter backed up with hard numbers:
Even if the job description asks you to write a simple, short cover letter , you should include hard numbers to make your application stand out.
3. Show your passion for customer service
Customer service employers prefer to hire candidates who are passionate about ensuring every customer has an excellent experience. Companies also want to work with people who are genuinely excited about their brand — a fact that’s especially true for customer service specialists who speak directly to clients.
Use your cover letter to show employers that you truly care about your work, and that you’d be a great brand representative. Here are three strategies for conveying passion in your customer service cover letter:
Consider opening your cover letter with a storytelling approach to connect a personal passion to the company or role. Don’t sell yourself too hard, though. Sounding too “salesy” is the easiest way to turn off an employer.
Here’s an example of an over-the-top storytelling opening, followed by a more appropriate rewrite:
ChocoChunk candy bars are all I ever eat. Seriously, I’m on the verge of developing diabetes as a direct result of my love for your products. But I don’t care. I’d rather eat your delicious chocolatey goodness and die happy than cut it from my diet — and that’s why I’d be a perfect ChocoChunk Retail Sales Representative.
Every Christmas and Easter when I was a kid, my parents gave me ChocoChunk candy bars. Your delicious offerings have a nostalgic place in my heart, and they’re still my go-to sweet treat. True appreciation for your products and my customer service experience make me an ideal candidate for your open Retail Sales Representative position.
The best cover letters include research about the company. Check your target company’s website and social media accounts, and find a way to connect your talents to the company’s vision and values, like this:
I’ve been keeping up with JaneVision’s recent rebranding, and I believe I’m the perfect candidate to help you on the front lines as a Customer Service Specialist. My current company implemented a similar repositioning strategy in 2020, and I led a special task force responsible for explaining our rebrand to customers.
Be authentic but also use persuasion in your cover letter. Think about how you’d close a sale in person, and use the same techniques to make your cover letter for customer service work. Keep your tone personable, but focus on addressing the company’s needs and offering the best solutions to their problems.
Here’s an example from a persuasive cover letter ending :
Your job ad said you’re looking for an “individual with a passion for helping others understand new social media technology.” Considering the skills and achievements outlined above, I’m confident I’m the perfect match for this particular role. I’m excited to connect with you and discuss my qualifications further in a Zoom interview or in person.
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Customer Service Representative Cover Letter: Samples & Tips
Average score for this template.
If you’re a strong-willed ideal candidate with the attitude, skills, and courage to make it as a service representative, your bold approach must be visible from the very first step.
And to do that, you need to spice up your customer service representative resume with a dedicated customer service cover letter, to not only be perceived as how serious you are about your approach towards your customer service representative (or service rep) opportunity.
And as most candidates fail to either propose a cover letter or make a really bad customer service representative cover letter, this will automatically boost your chances to score.
Customer Service Cover Letter Example
Dear Ms/Mr. The hiring manager’s name (replace with the name)
I am writing to express my interest in the position of Customer Service Representative at your organization. For more than two years, I’ve worked as a Customer Care Specialist at Oracle, and throughout that time, I’ve gained great phone etiquette and the capacity to deal nicely with angry clients. I’m used to working on numerous projects at once and can contribute fresh ideas to help your firm expand and achieve all of its goals and objectives.
Making 60 cold calls every day to businesses and private individuals in order to seek sales for goods and services was one of my previous company’s responsibilities. During my time there, I implemented a new sales strategy that resulted in a 90% reduction in training costs and a 10% increase in close ratio in just three months.
- My time at Oracle has improved my leadership abilities, sharpened my organizational skills, and given me a comprehensive understanding of how to upsell services and items to potential clients. I also worked as a Customer Service Intern at Deloitte, where I honed my customer service skills while providing technical help to clients on a variety of corporate products. I was able to fix 90% of concerns and learn a whole array of company products and services, including prices and special discounts while working there.
I would like to discuss the role and my qualifications in greater depth over a Zoom call at a time convenient to you. I am convinced that I meet the qualifications for the position of Customer Service Representative at [TARGET COMPANY]. Thank you for taking the time to read this.
Thank you for your consideration,
John Depp, Customer Sales Representative 1234 Main street Downtown, 243423 (123) 456-7890
How to: Write a Customer Service Cover Letter from Scratch!
Consistency and precision. These two things will always give life to your customer service representative’s cover letter.
Just because it isn’t too harsh in its approach, doesn’t mean a customer service representative cover letter does not follow a pattern. A set standard directs the flow of information in your cover letter and helps recruiters in scanning it without wasting too much time.
A customer service representative cover letter must follow the standard as follows: –
- Header (Here you mention your name and contact details including your email)
- Name – The recruiter’s name and title, and the company’s name and address
- Greetings – A warm professional salutation
- Hook – A strong hook to start within the introduction.
- Second paragraph (s) that explain your customer service representative experience and accomplishments
- The third paragraph expresses your motivation for the role and why you fit perfectly
- Closing paragraph with a call to action
- Formal sign off
Following a dedicated pattern in your customer service, a representative cover letter will fast-track your customer service job application in terms of reading and getting feedback as most companies use software to eliminate ill-structured cover letters. Thus, being organized and keeping it simple will always give you an advantage over the other customer service agent.
Customer Service Representative Header – Simple Yet Effective
The header, as the name suggests, is the head or the top of your customer service cover letter. It carries heavy importance as it’s the first thing any recruiters see is the header and it must always be clear in providing the information it is supposed to provide.
Too much creativity is generally frowned upon while writing such professional documents as such aspects can be shown during the interview rounds of your customer service position.
A standard customer service cover letter header must always contain:-
- Your existing or desired job designation (role)
- Contact details (including email address)
- LinkedIn / Portfolio link (to standout)
Your introduction needs an enticing hook without sounding repetitive of the content you have already mentioned in your customer service representative resume as it reduces the overall purpose of your customer service cover letter without providing any added value.
As the customer service cover letter must always be brief, try to spend only a handful of lines on your introduction.
Your customer service representative resume does all of your introduction for you. Hence in your cover letter, masquerade your introduction in a way that promotes your skills and experience for the customer service jobs.
I am excited to be applying for the Customer Service Representative position at Squarespace. As a prospect with an outgoing character and above-par communication skills, I thrive on developing relations, listening curiously to the issue, and always providing solutions that can be relied upon. I’m eager to join Squarespace to minimize the communication gaps between the users and the support team.
Even for the introduction, the candidate in the correct example shows not only a certain level of enthusiasm but also provides the skills that he/she has practiced already in their previous job roles, simultaneously showcasing what problems they’re focusing on fixing.
However, the incorrect example has a very plain opening and there’s no hook to entice the recruiter. There are literally zero amounts of efforts made to convince the hiring manager and grab their eyes.
Explain Why You Think You Are The Best in The Game
After the introduction, the cover letters focus on your achievements and work experience.
The cover letters help you filter out the fluff and mention only what the hiring manager wants to hear as by doing this you never let the recruiters off the hook and they engage more with your profile.
Be accurate with the work experience you provide as whatever you mention must always correspond to the role you’re trying to bag.
If you’re applying as a fresher and have only part-time work experience, try to mention your achievement where you managed to provide excellent service to the customer and even closed a sale or two.
Top Skills on your Customer Service Cover Letter
These are the top skills on a customer service cover letter to stand out from the crowd: –
- Cross-Selling / Up-Selling
- Microsoft Excel, PowerPoint, Word
- Microsoft Office Skills
Soft skills: –
- Active Listening skills
- Interpersonal skills
- Complaint Resolution
- Problem Solving
- Organizational skills
- Critical Thinking skills
- Decision Making
Convert Your Pitch with A Call to Action
As the name suggests, a call to action is a statement or phrase that encourages the user to take an action.
In this case, by adding a call to action at the end of your cover letter, you’re trying to entice the hiring manager to take a certain predefined action, i.e. to reach you for an interview.
A call to action is a slight hint for the hiring manager to reach you out rather than being desperate and directly asking them to arrange an interview as by doing this you might be perceived as a little too forward in your approach and that might create certain assumptions.
Remember the age-old approach of writing “Looking forward to hearing from you”? Well, it’s an age-old approach that people don’t use much in the current environment as it does not provide anything fruitful and doesn’t lead the recruiters anywhere.
The CTA is your final effort to set things in motion to land that interview and being a little smart may take you a long way ahead.
Check out these sample CTAs which you can use in your customer service representative cover letter: –
- I’m really excited to assist your team in not only achieving but also increasing XYZ value.
- It’d be an honor to discuss with you XYZ company’s new strategy to reduce customer turnover, either in-person or over a phone call.
- It’ll be a pleasure to hear your opinions on the points I have made. I’m available for a Zoom call at a time convenient to you.
How to Leverage Your Call to Action
- Close your cover letter with the hint of nudging the hiring manager into having an interview call with you.
- Always put out a reason to arrange an interview call. Try to add a certain topic or issue that you’d like to discuss with the hiring manager.
- Entice the recruiters by proposing a strategy to solve an ongoing problem.
- Be up to date with the latest events of the company and try to slip in some of that information that you’d like to discuss.
The Farewell: How to conclude your letter
Following immediately after the CTA, you need to end your cover letter in a certain specific professional manner.
You have had the chance to be smart and a little creative. Some aspects of a cover letter must always be done by the book.
Reinforce your cover letter with a customer service resume
It hasn’t been much longer since cover letters have gained importance again within the recruiting circle to get an in-depth idea of the projects performed by the candidates and in this case, the customer service representatives.
You have followed every instruction, added a little bit of your own touch and now you have perfected your professional cover letter to apply for a customer service position. Congratulations!
But a cover letter is nothing but a supporting document to your customer service representative resume as it’s the resume that briefs the hiring manager about your personality, skills, education, and work experience.
The role of the cover letter is to explain a bit more in detail about the activities you undertook during your previous job roles and how that experience might come in handy for the job you’re applying for.
However, consistency is the key and that concept follows to more than just the content you write. It also majorly affects the design template you choose for you choose.
The resume and cover letter must be designed in a rather harmonious design to project the image that your professional cover letter is a continuous part of your resume.
And to avoid such mistakes, check out these resume templates and resume and cover letter examples to don’t give yourself even a single chance of not landing your dream job.
Tips to hone your Customer Service Cover Letter
- A cover letter must always complement your resume. Hence you should maintain consistency in the design and content. You can take the help of our resume templates to harmonize the designs.
- Never exceed the customer service representative cover letter to more than 1 page.
- Update your cover letter with the job description.
- Always write the hiring manager’s name, if you have that information.
- Use more bullet points
- Always end with a good call to action.
- Grammatical errors are a big turn off so always double-check.
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Customer Service Representative Cover Letter Examples in 2023
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- Cover Letter Text Version
- Cover Letter Tips from Experts
Create a professional resume in minutes for free.
Jobs for customer service representatives are expected to decline by 2% over the next decade, says the Bureau of Labor Statistics. Since entry-level positions require only a high school diploma or equivalent, the shrinking customer service representative market will likely become more competitive. That’s why having a strong cover letter is an important step in crafting your application.
If you need help improving your customer service representative cover letter, download one of our four cover letter examples. Below you’ll find cover letter templates for a range of experience levels in customer service and some useful tips to help your cover letter outshine those of other applicants.
Downloadable Cover Letter Examples
Example #1 Entry-level
Example #2 Mid-career
Example #3 Senior-level
Customer Service Representative Cover Letter Examples (Text Format)
Years of experience.
- Entry-level Entry-level
- Mid-career Mid-career
- Senior-level Senior-level
Britt Gaines Customer Service Representative | [email protected] | (205) 123-4567 | 5681 W Pine St., Tuscaloosa, AL 35406
January 7, 2021
Amber Louis Human Resources Manager Hawthorne Global Aviation Services (205) 000-1234 [email protected]
Dear Ms. Louis,
As a Hotel Guest Services Representative for the past two years, I understand the importance of creating and contributing to world-class customer experiences. I have assisted and cultivated positive professional relationships with many airline passengers, flight attendants and aviation specialists among my clientele. The niche of corporate aviation fascinates me, and I’d love to offer my customer service skills to Hawthorne Global Aviation Services.
I’ve garnered a reputation for effective communication, efficiency, proactivity and complaint resolution. I’ve also increased my proficiency with cash handling, customer management software, and MS office. Please consider these achievements and how your organization can benefit from my proven experience and commitment to excellence:
- Multiple five-star reviews mentioning my name on Google and Yelp
- Six Employee of the Month awards
- Corporate recognition for stellar customer service
I am available to meet with you virtually or in-person to discuss how I can align my skills and goals with your company’s mission of providing professional, personalized service that exceeds expectations. Please contact me to set up an interview at your earliest convenience.
P.S. Please let me explain how I resolved a misunderstanding with a celebrity at my hotel and won more clients as a result.
Greg Burgess Customer Service Representative | [email protected] |(123) 456-7891| 123 My Road, San Francisco, CA 12345
Natalia Wingate Senior Hiring Manager Nordstrom (098) 765-4321 [email protected]
January 8, 2021
Dear Ms. Wingate,
Being rated as the top San Francisco customer service representative in my organization in 2020 was my proudest career achievement to date. I hope to demonstrate the same excellent performance level in a role at Nordstrom.
As a seasoned representative with nine years of experience, I am drawn to Nordstrom’s prestigious reputation and outstanding customer service record. My strong communication skills and dedication make me the ideal fit for Nordstrom’s customer-focused ethos.
My most significant career achievements so far include:
- Consistently exceeding my individual targets by up to 45% every month
- Regularly receiving excellent customer feedback for going above and beyond to match them with the best deals and resolve queries and complaints
- Achieving a turnaround time more than 40% quicker than the company average throughout 2019 and 2020
I would be delighted to meet you for an interview to discuss how my previous experience can help me provide an outstanding service for Nordstrom customers and support the company’s commercial aims. Please get in touch to let me know what date and time are convenient for you.
P.S. I would love to tell you how I achieved a steady five-star customer satisfaction rating for the last three years.
Elizabeth Hernandez Customer Service Representative | [email protected] | (123) 456-7890 | 62 Leigh St., Jersey City, NJ 81033
Ariel Wisler Hiring Manager HD Bank (320) 665-9901 [email protected]
Dear Ms. Wisler,
My twelve-year tenure as a customer service representative for Primary Bank has benefited banking clients and managers. I was recognized for my customer service skills by being named twice for “Employee of the Month” during 2020. I believe this resulted from my diligence in offering outstanding customer support and my consistent work ethic.
HD Bank has a remarkable reputation for providing thorough customer care that seeks to resolve all issues to satisfaction. HD Bank also values employee development. I know I would be an asset, thanks to my accomplishments as manager of customer service at Primary Bank:
- Exceeded expected numbers for bank accounts opened and complications resolved every year since 2015
- Resolved over 90% of customer issues on average, reducing the manager’s caseload
- Led a customer service team of 25, with no turnover in the past five years
- Customer Service Ratings were 97% during 2020 and 96% the preceding year
I am looking forward to discussing in more detail how my prior call experience and customer service skills can boost HD Bank’s customer satisfaction ratings and new account statistics. Please feel free to let me know the most convenient time to talk.
P.S. I’d love to share more details about how I encouraged all my staff to obtain CCSR certification.
Customer Service Representative Cover Letter Checklist
A great customer service representative cover letter contains five key elements:
1. Heading. Use a stylized template to emphasize this information. Make sure to include the following in your heading:
- Name, title, and contact info
- Date of creation/last update
- The addressee’s details
2. Salutation. Use the hiring manager’s name (not “to whom it may concern”) — e.g., Mr. or Ms. [Last Name]. If that information is unavailable, use “Dear Hiring Manager” instead.
3. Introduction. Write an opening paragraph that boosts your appeal and demonstrates your interest in this particular job.
4. Body paragraphs. Include a couple of paragraphs detailing your relevant professional experience, skills, and education. Consider bulleting your selling points to make them easier for the hiring manager to review.
5. Closing section. Close your cover letter with a definite call to action (CTA) — ask the hiring manager to follow up with an interview. Consider adding a postscript note with an exciting achievement to catch the hiring manager’s eye.
The introduction of your cover letter should express interest in the available position. To emphasize your best attributes, include one of the top accomplishments from your resume. Choose quantifiable achievements that demonstrate your qualifications in customer service instead of generic facts about your work experience, such as the number of years spent in customer service roles.
Receiving a 97% customer satisfaction rate for live chat support was my most exciting achievement while working as a customer service representative for Sportlife. I hope to provide this same support quality to your company and its customers.
As someone with four years of customer service experience, I’m highly qualified for your customer service representative position.
The body paragraph of your cover letter should capture your enthusiasm for the open position and prospect of working within the broader organization. Be as detailed as possible about why you want the job. The goal is to ensure the hiring manager understands how you’d fit in if given the job.
Once you’ve established your interest, provide a list of your relevant accomplishments — some examples are educational degrees or certifications, promotions, and awards for professional excellence. Connect each achievement to something of value you can provide to the new organization if hired. As with the introduction, focus on quantifiable outcomes and avoid giving generic descriptions of past work responsibilities.
With four years of customer service experience and several Employee of the Month awards, I’m excited to work with a company that values its customers’ desires and needs. My strong communication skills are ideal for a company that emphasizes 24/7 support and understanding customers’ needs.
I’m excited to put my skills to use as a customer service representative. Some of my past accomplishments include:
- Reducing repeat support calls by 40%
- Resolving more than 90% of customer support tickets
- Adding over 30 new articles to the existing online knowledge base and FAQs for customers
- Bilingual in Spanish and English
The customer service representative position you listed requires 2-3 years of experience. I have four years of experience in customer service and am very interested in working for your company.
Some of the responsibilities in my current position are:
- Taking inbound and outbound calls
- Maintaining the customer support materials
- Issuing refunds or exchanges
A great closing should include a CTA encouraging the hiring manager to follow up. This means scheduling an interview using the contact information you provided in the header. Be direct and avoid just thanking the hiring manager for the opportunity.
After signing off, listing a final achievement in a postscript sentence is an excellent way to put the spotlight on you. This tip can help generate immediate interest in a scheduled interview, and when so many other job seekers are applying for the same position, even a slight edge matters.
I’d like to set up an interview to discuss how my customer service experience can help the company provide high-quality support and build its reputation. Please contact me whenever it’s most convenient for your schedule to set up a meet.
P.S. I’d love to tell you about how I reduced the churn rate in my last position.
Thank you for this opportunity. I’d love to talk about my work history and hear more about the position.
Other Resume Examples
- Customer Service Representative Resume Examples
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How to write a great cover letter for customer service jobs
Copy and paste this sample cover letter into any document to get started.
How to customize your cover letter:
1. Verify the hiring manager's name and address the letter to a specific person. 2. Make your letter stand out by highlighting relevant customer service skills without restating information from your resume. 3. Make a statement about the company to show you are familiar with the work it does. 4. Close the letter with a request for the hiring manager to contact you about discussing the job further. 5. Proofread the letter before sending and make sure the contact information is correct. 6. Double-check the hiring manager's name.
Ms. Alice Smith Hiring Manager ABC Company 123 Main Street City, ST 11111
Dear Ms. Smith:
I recently learned about the entry-level customer service position available at ABC Company. I am familiar with your company and personally use several of your products. I believe I have many skills that make me an excellent candidate for this position, and I have a background in building strong customer relationships. Please consider my application for your customer service position.
I realize that customers are the most important part of building a business, and keeping customers satisfied can lead to sustaining loyal customers. My experience in the service industry has taught me how to both reach and exceed customer expectations and provide service that they can count on. I am a focused person, and I am always willing to go beyond the minimum expectations to make sure I serve customer needs. I approach new situations with enthusiasm and enjoy the challenge of learning something new in my work.
My background and proven commitment to creating strong customer relationships make me an ideal candidate for this position. I would appreciate the opportunity to discuss this customer service position and my qualifications with you. I invite you to contact me at your earliest convenience to arrange an interview. Thank you for your consideration of my application, and I look forward to hearing from you soon.
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Dear Mr. Schmidt,
I am writing to apply for the Client Services Representative position with ABC Business Solutions. I am a customer services professional with over a dozen years of experience in business services. In my current role as Client Services Representative for Leet Manufacturing I assist clients in finding solutions to problems answer their questions and provide them with resources.
I am thorough and pay attention to detail. My computer skills are excellent and I am able to learn new programs easily. I am friendly and courteous with superior customer relations. I have been told that I anticipate customer needs without having to be told. I would love to bring this intuitive dedication to customer satisfaction to the team at ABC Business Solutions as a Client Services Representative.
I have no doubt you will find me to be an above average Client Services Representative candidate. Please do not hesitate to reach out by phone or email to arrange an interview as I look forward to meeting with you to further explore how I can contribute to your company. Thank you so much for your time and attention.
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